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Adult case manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Thomas Dearden Ph.D.,

Kacie Blalock Ph.D.

Below we've compiled a list of the most critical adult case manager skills. We ranked the top skills for adult case managers based on the percentage of resumes they appeared on. For example, 19.0% of adult case manager resumes contained social work as a skill. Continue reading to find out what skills an adult case manager needs to be successful in the workplace.

15 adult case manager skills for your resume and career

2. Crisis Intervention

Here's how adult case managers use crisis intervention:

Serve as part of a multidisciplinary treatment team performing assessments, and initiating treatment interventions and crisis intervention.
Coordinate and assist the client in crisis intervention and discharge planning, including community supports after hospitalization.

3. Substance Abuse

Here's how adult case managers use substance abuse:

Manage extremely volatile patients, Conduct comprehensive assessments for anger management, mental health treatment and/or substance abuse treatment.
Perform clinical case management and treatment planning with consumers that experience psychiatric disorders and substance abuse.

4. Management Services

Management services may refer to a number of supervisory duties depending on the type of work. A manager may be required to oversee a team of employees complete a series of tasks or monitor the quality of a product. Overall, any form of management involves supervising a worksite, whether this is a restaurant, grocery store, or manufacturing plant.

Here's how adult case managers use management services:

Provided case management services for a Psychiatric Residential Treatment Facility * Facilitated the admissions process for 2 residential treatment programs
Participate in programs to proactively identify consumer with brain injuries who are appropriate for case management services.

5. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how adult case managers use mental health:

Provided client advocacy, direct linkage to community resources and services; Coordinated and implemented mental health/support services with individual clients.
Developed Individualized service plans to improve daily functioning in reducing mental health symptoms in an effort improve independent outcomes.

6. Patients

Here's how adult case managers use patients:

Participated in the assessment, development and implementation of services to mentally ill patients in accordance with their individualized service plan.
Worked with mentally ill and developmentally disability patients.

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7. Rehabilitation

Here's how adult case managers use rehabilitation:

Coordinated and referred clients to community resources including housing, educational resources, and drug rehabilitation services.
Counseled individuals/ families regarding MH/Substance, physical abuse and rehabilitation issues.

8. Severe Mental Illness

Here's how adult case managers use severe mental illness:

Monitor and care for clients that suffer with severe mental illnesses.
Work is primarily with those who have persistent severe mental illness

9. Community Agencies

Community agencies stand for the organizations operated to provide human service in the community.

Here's how adult case managers use community agencies:

Conducted clinical assessments, developed individual service plans and made referrals/linkage to various community agencies and programs.
Coordinated and responded to community agencies for enhanced provision of clinical services.

10. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how adult case managers use community resources:

Supported mentally disabled individuals in determining and meeting their sought after life outcome by facilitating access and support to community resources.
Serve as a liaison between participant, Deputy Probation Officer, community based providers, and respective entitlement community resources.

11. Financial Assistance

Financial assistance refers to governmental assistance one may receive for a variety of reasons. This help is typically in the form of money, whether a loan, scholarship, grant, or reduced taxes provided to an individual or organization. One of the more common forms of financial assistance is student loans, which offer many prospective students a chance for higher education.

Here's how adult case managers use financial assistance:

Provided case management, referrals and emergency financial assistance for people living with HIV/AIDS.
Linked consumers with employment, housing, and financial assistance opportunities.

12. Medicaid

Here's how adult case managers use medicaid:

Assisted clients in obtaining and maintaining entitlements such as Medicaid, Social Security Disability and Supplemental Security Income.
Conduct quarterly informative training to the community about Medicaid Eligibility process and services offered.

13. Persistent Mental Illness

Here's how adult case managers use persistent mental illness:

Provide services to individuals who may have a serious and/or persistent mental illness or other disability of indefinite duration.
Provided case management/therapeutic services to consumers with sever and persistent mental illnesses in coordination with agency protocol and guidelines.

14. Developmental Disabilities

Here's how adult case managers use developmental disabilities:

Created and scheduled supports for Associates with developmental disabilities to help achieve work goals.
Supervised a team of 8-10 employees who provided pre-vocational supports to Associates with developmental disabilities and chronic mental illness.

15. Group Therapy

Group psychotherapy or group therapy is the practice of treating a group of clients together in one sitting throughout multiple sessions. This practice allows people to receive encouragement and support from their peers who are taking the same group therapy.

Here's how adult case managers use group therapy:

Developed and implemented curriculum for group therapy!
Serve as a facilitator for group therapy for women who have a history of trauma

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What skills help Adult Case Managers find jobs?

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What type of skills will young adult case managers need?

Dr. Thomas Dearden Ph.D.

Assistant Professor of Sociology, Virginia Polytechnic Institute and State University

Indeed, the way we work is changing. The skills that young graduates will need are diverse. Transferable skills and soft skills will certainly be marketable. These include traditional crafts such as communication, but I also think the world expects more empathy from its employees. Young graduates with an understanding of racism, sexism, and environmental responsibility will become increasingly important.

What hard/technical skills are most important for adult case managers?

Kacie Blalock Ph.D.

Associate Professor; Director, Master of Counseling, Louisiana State University at Shreveport

It is important that counselors are able to effectively take notes and summarize progress, interpret assessments, memorize and recall information, and keep clear yet concise records.

Do you want to know more?

List of adult case manager skills to add to your resume

The most important skills for an adult case manager resume and required skills for an adult case manager to have include:

Social Work
Crisis Intervention
Substance Abuse
Management Services
Mental Health
Patients
Rehabilitation
Severe Mental Illness
Community Agencies
Community Resources
Financial Assistance
Medicaid
Persistent Mental Illness
Developmental Disabilities
Group Therapy
Social Services

Community Services
Support Services
Discharge Planning
Service Delivery
Mental Illness
Social Security
Dual Diagnosis
Independent Living
Adult Clients
Comprehensive Assessments
Natural Supports
Crisis Management
Medication Management
State Agencies
Crisis Situations
Psychosocial Assessments

Mental Health Issues
Law Enforcement
Mental Health Treatment
Outpatient Services
Management System
Medication Compliance
Early Intervention
SPMI
Mental Health Symptoms
Medical Appointments
Social Support
ADL
Housing Assistance
Anger Management
Supported Living
Domestic Violence

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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