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Adult protective caseworker skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
Lillian Wichinsky Ph.D.,
Lillian Wichinsky Ph.D.
Below we've compiled a list of the most critical adult protective caseworker skills. We ranked the top skills for adult protective caseworkers based on the percentage of resumes they appeared on. For example, 22.1% of adult protective caseworker resumes contained social work as a skill. Continue reading to find out what skills an adult protective caseworker needs to be successful in the workplace.

15 adult protective caseworker skills for your resume and career

1. Social Work

Here's how adult protective caseworkers use social work:
  • Functioned as customer service representative handling phone inquiries and routing of calls to designated social workers.
  • Opened case files for dissemination to assigned social workers.

2. Protective Services

Protective services are services offered to vulnerable individuals or legal representatives to protect them against potential abuse, violence, or negligence. Protective services are offered to ensure that an individual's safety stays intact and they don't fall victim to crime or exploitation. Such services include, social casework, stated appointed witness protection, home care, legal assistance, day-care etc.

Here's how adult protective caseworkers use protective services:
  • Oriented new caseworker to Adult Protective Services policies and procedures including field visits and investigations.
  • Provide information and educate agency staff, community providers about elder abuse and protective services.

3. Social Services

Here's how adult protective caseworkers use social services:
  • Investigated allegations of abuse and neglect as reported to the Department of Social Services, via field visits to homes.
  • Assess clients' needs, make referrals when appropriate to other Social Services community- resources.

4. Crisis Intervention

Here's how adult protective caseworkers use crisis intervention:
  • Conducted intake assessments, crisis intervention, and advocacy to mentally and /or physically impaired, abused, and/or neglected clients.
  • Work regular shifts as On-Call Caseworker, taking calls and making home visits as indicated for crisis intervention.

5. APS

Here's how adult protective caseworkers use aps:
  • Position required learning state laws, APS policy, and keeping up with changing database system (SHIELD).
  • Reviewed reports, care plans and budgets for quality assurance for the APS and Veterans Independence Programs.

6. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how adult protective caseworkers use mental health:
  • Completed intakes on persons seeking mental health services; referred to appropriate agency for treatment.
  • Worked with health care and mental health clinics in order to provide appropriate care.

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7. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how adult protective caseworkers use community resources:
  • Connect individuals with appropriate community resources.
  • Coordinate referrals based on client's needs to community resources.

8. Child Abuse

When a child who is under 18 is mistreated by an adult, it is considered child abuse. There are many forms of intentional harm and mistreatment for example physical abuse, sexual abuse, emotional abuse, medical abuse, and neglect in providing adequate basic life necessities.

Here's how adult protective caseworkers use child abuse:
  • Designed/facilitated/presented community education and training on Child Abuse and Neglect.
  • Testify in court on the issues of child abuse, neglect, dependency, case plan compliance and permanency.

9. Adult Protective

Here's how adult protective caseworkers use adult protective:
  • Investigate Adult Protective Services referrals and implement services to alleviate barriers.
  • Conduct and supervise adult protective services investigations.

10. Financial Assistance

Financial assistance refers to governmental assistance one may receive for a variety of reasons. This help is typically in the form of money, whether a loan, scholarship, grant, or reduced taxes provided to an individual or organization. One of the more common forms of financial assistance is student loans, which offer many prospective students a chance for higher education.

Here's how adult protective caseworkers use financial assistance:
  • Determine clients' eligibility for financial assistance.
  • Determine clients' eligibility for financial assistance.

11. Foster Care

Here's how adult protective caseworkers use foster care:
  • Monitored and supervised children in foster care as well as those receiving services at home.
  • Filed petitions in Family Court and when necessary placed children in foster care.

12. Vulnerable Adults

Here's how adult protective caseworkers use vulnerable adults:
  • Performed investigations, protective services assessments and interventions pertaining to reports of abuse, exploitation and neglect of vulnerable adults.
  • Complete investigations within 72-hours of reports of abuse, neglect, and/or exploitation regarding incapacitated and vulnerable adults.

13. Term Care

Here's how adult protective caseworkers use term care:
  • Organized and planned long term care services, life skills training, and substance abuse treatment for client/family.
  • Conducted investigations in residences, personal care homes, long-term care facilities and nursing homes.

14. Mental Illness

Here's how adult protective caseworkers use mental illness:
  • Maintained general knowledge of mental illness.

15. Court Hearings

Here's how adult protective caseworkers use court hearings:
  • Testified at court hearings to present investigative evidence.
  • Testified in court hearings to mandate parents to obtain counseling and court-ordered services.
top-skills

What skills help Adult Protective Caseworkers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on adult protective caseworker resumes?

Lillian Wichinsky Ph.D.

Associate Dean, University of Nevada - Reno

Social workers are at the forefront of providing health and mental health services in the nation. There are many specializations that social workers can work in, and the skills that stand out on a resume are dependent on the type of social worker. For example, for a clinician, some top skills to include would be:

-clinical experience (therapeutic skills)
-ability to work with individuals, families, and groups from different ethnicities and backgrounds.
-case management
-resource management
-advocacy
-documentation

What soft skills should all adult protective caseworkers possess?

Lillian Wichinsky Ph.D.

Associate Dean, University of Nevada - Reno

Social workers need to be prepared to work in integrated health and multidisciplinary settings and act as change agents across systems of care. They work with various communities and people, and therefore soft skills are very important to their success. Some of the most important soft skills include:

-Teamwork. ...
-Communication Skills
-Problem-Solving Skills
-Ethics
-Flexibility/Adaptability
-Leadership skills

What adult protective caseworker skills would you recommend for someone trying to advance their career?

Alan Burkard Ph.D.

Professor, Chair

Understanding the potential impact that artificial intelligence may have on social services is a developing area and under-explored. Early career professionals would be advised to explore this developing area and the skills related to integrating AI's use in the workplace. A second important area is grant writing and program evaluation. These areas are often undervalued by young professionals, and yet, organizations need professionals who understand how to execute these skills and can help the organization meet their funding raising needs. Finally, develop your collaboration skills. Social service organizations are reliant on forging and developing strong relationships and partnerships in the communities they serve.

What hard/technical skills are most important for adult protective caseworkers?

Sam Terrazas Ph.D.

Professor and Academic Chair Department of Social Work, The University of Texas Permian Basin

Social workers practice in various areas of practice and organizational auspices that may differ in the hard/technical skills that are most important. In general, the hard/technical skills most important can be categorized based on the level of education-BSW (Bachelors of Social Work) versus MSW (Masters of Social Work).

BSW's practice in a range of organizations providing various types of services; however, in general practice in the realm of case management that requires that ability to demonstrate cultural responsiveness, develop an alliance with clients, apply NASW and a state's ethics and professional standards of practice, conduct assessments, and to develop plans to meet a client's goals.

MSW's practice in many areas such as administration, clinical, public policy and advocacy, child welfare, public safety, and health care. Each of these practice areas requires specific technical skills; however, in general, MSW's are trained to assess individuals, families, groups, and communities. To that end, MSW's must understand the cultural context and how socio/economic local, state, federal policies impact social welfare problems such as poverty, intimate partner violence, and mental illness. MSW's must possess strong engagement skills/therapeutic alliance-building, diagnostic/evaluation skills, ethical application of interventions and therapeutic approaches, and advocacy skills.

List of adult protective caseworker skills to add to your resume

Adult protective caseworker skills

The most important skills for an adult protective caseworker resume and required skills for an adult protective caseworker to have include:

  • Social Work
  • Protective Services
  • Social Services
  • Crisis Intervention
  • APS
  • Mental Health
  • Community Resources
  • Child Abuse
  • Adult Protective
  • Financial Assistance
  • Foster Care
  • Vulnerable Adults
  • Term Care
  • Mental Illness
  • Court Hearings
  • Law Enforcement Agencies
  • Adult Medicaid
  • Adult Services
  • at-Risk Adults
  • Risk Assessments
  • Community Agencies
  • Crisis Management
  • Direct Services
  • State Regulations
  • Community Education
  • Community Services
  • Family Court
  • Court Proceedings

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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