Inbound Sale Representative jobs at Advance Auto Parts - 695 jobs

Customer Service Representative - Insurance. AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a Customer Service Representative, Customer Service, Insurance, Representative, Retail, Training

Customer Service Representative Spanish Bilingual - Insurance. AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives fluent in English/ Spanish to join our industry-leading Insurance Call Center team. If you're p Customer Service Representative, Customer Service, Spanish, Bilingual, Insurance, Representative, Retail

Customer Service Representative - Insurance. AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a Customer Service Representative, Customer Service, Insurance, Representative, Retail, Training

About the Role Smith Power Products is hiring an Oil & Gas New Engine Sales & Service Representative to grow market share and serve as the primary, boots-on-the-ground customer contact across the Mountain West. This role blends new engine sales, technical support, and customer relationship management, with a strong emphasis on field presence and long-term account growth. What You'll Do Grow market share by developing new customers and expanding existing accounts Be the face of Smith Power Products in the field with consistent on-site customer engagement Identify, develop, and close new engine sales opportunities Support engine installations, commissioning, and startup activities Coordinate service support, warranty claims, and maintenance programs Act as the technical liaison between customers, service teams, and OEMs Gather market and competitor intelligence to support territory growth What We're Looking For Experience in oil & gas engine sales or service Strong knowledge of diesel and/or natural gas engines Proven ability to build trust and relationships in the field Comfortable working independently across a large territory Willingness to travel extensively within NM, UT, WY, and CO Preferred Experience Familiarity with CAT, Cummins, MTU, Waukesha, Kohler, or similar engines Mechanical or technical background Exposure to drilling, compression, or production operations Why Smith Power Products High-impact role focused on territory growth and market share expansion Autonomy to manage your territory and customer relationships Strong internal service and technical support team Competitive compensation with performance-based incentives

Mavis Tires & Brakes at Discount Prices - Inbound Sales Representatives ($2,400 New Hire Bonus) #ZR Put your career into high gear with Mavis Discount Tire. We're looking for Inbound Sales Representatives to join Team Mavis at our state-of-the-art Inbound Sales Center in the Millwood, NY area. With over 2,000 retail locations, Mavis is one of the largest tire sales and automotive repair chains in the United States. We'll teach you everything you need to know through PAID TRAINING. PLUS, Mavis offers eligible Inbound Sales Representatives GUARANTEED WEEKLY BONUS PAYMENTS during the training period, totaling up to $2,400! WHAT IS THIS GREAT CAREER OPPORTUNITY? Join the Inbound Sales Team and realize the rewards of a career with competitive, guaranteed base compensation plus additional earning potential through significant weekly commissions. * As an Inbound Sales Representative, you will be responsible for answering inbound calls from tire and automotive service shoppers. * When the phone rings and a sales lead comes in, you will skillfully use our proven script as well as your sales expertise to turn a prospective buyer into a promoter of the Mavis Discount Tire Brand. * Only warm leads will be directed your way - no cold calls! Although "sales" is in your title; empathy must be in your nature. That means you actively listen to what the customer wants, answer questions knowledgeably and professionally, and offer sales solutions. You care that customers get the tire expertise they need to drive their vehicle with the confidence that they've purchased the tires best for their needs and budget. HOW DO I KNOW IF A CAREER IN INSIDE SALES IS RIGHT FOR ME? You'd be a great fit for the Inbound Sales Representative position if you: * like paid training, mentoring and using proven techniques to make sales; * love talking on the phone (top performers average approximately 175-200 calls per day and earn over $65,000 annually); * value reliability, punctuality, and teamwork; * appreciate short sales cycles (you won't wait months to get that "yes!"); * believe in what you're selling and enjoy connecting customers to the right products and services for their individual needs; * want to learn about a dynamic and robust product line from the experts; * are motivated by commissions and see every incoming call as an opportunity to drive results and exceed sales conversion goals; and, * like a comfortable, safe, state-of-the-art workspace with a private breakroom and onsite training facility. To be eligible for the Inbound Sales Representative position, you must: * be at least 18 years of age; * be legally authorized to work in the United States; * be able to work 5 days each week (including either Saturday or Sunday); and, * have a minimum of six (6) months of sales and/or customer service experience. WHY SHOULD I APPLY FOR THIS ROLE? At Mavis, we understand that our people are our greatest asset. We value our team member's hard work, and that's why we proudly offer you benefits and rewards to support your lifestyle and well-being. As an Inbound Sales Representative, you can expect a pleasant working environment and an excellent combination of fringe benefits like health and dental insurance, a 401(k) retirement savings plan with employer match paid vacations, paid personal and sick time, paid holidays, on-the-job training, and opportunities for career growth and advancement. What are you waiting for? APPLY NOW! Candidates can apply online at ************************** For any questions, please call our Recruitment toll free # at ************. Mavis is an Equal Opportunity Employer Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived membership in any category or status protected by applicable federal, state, or local law. Where appropriate, Mavis may provide reasonable accommodation in order for an otherwise qualified individual to perform the essential functions of the position. Mavis does not seek salary history information from applicants.

Job Description Mavis Tires & Brakes at Discount Prices - Inbound Sales Representatives ($2,400 New Hire Bonus) #ZR Put your career into high gear with Mavis Discount Tire. We're looking for Inbound Sales Representatives to join Team Mavis at our state-of-the-art Inbound Sales Center in the Palm Beach Gardens, FL area. With over 2,000 retail locations, Mavis is one of the largest tire sales and automotive repair chains in the United States. We'll teach you everything you need to know through PAID TRAINING. PLUS, Mavis offers eligible Inbound Sales Representatives GUARANTEED WEEKLY BONUS PAYMENTS during the training period, totaling up to $2,400! WHAT IS THIS GREAT CAREER OPPORTUNITY? Join the Inbound Sales Team and realize the rewards of a career with competitive, guaranteed base compensation plus additional earning potential through significant weekly commissions. As an Inbound Sales Representative, you will be responsible for answering inbound calls from tire and automotive service shoppers. When the phone rings and a sales lead comes in, you will skillfully use our proven script as well as your sales expertise to turn a prospective buyer into a promoter of the Mavis Discount Tire Brand. Only warm leads will be directed your way - no cold calls! Although "sales" is in your title; empathy must be in your nature. That means you actively listen to what the customer wants, answer questions knowledgeably and professionally, and offer sales solutions. You care that customers get the tire expertise they need to drive their vehicle with the confidence that they've purchased the tires best for their needs and budget. HOW DO I KNOW IF A CAREER IN INSIDE SALES IS RIGHT FOR ME? You'd be a great fit for the Inbound Sales Representative position if you: like paid training, mentoring and using proven techniques to make sales; love talking on the phone (top performers average approximately 175-200 calls per day and earn over $65,000 annually); value reliability, punctuality, and teamwork; appreciate short sales cycles (you won't wait months to get that "yes!"); believe in what you're selling and enjoy connecting customers to the right products and services for their individual needs; want to learn about a dynamic and robust product line from the experts; are motivated by commissions and see every incoming call as an opportunity to drive results and exceed sales conversion goals; and, like a comfortable, safe, state-of-the-art workspace with a private breakroom and onsite training facility. To be eligible for the Inbound Sales Representative position, you must: be at least 18 years of age; be legally authorized to work in the United States; be able to work 5 days each week (including either Saturday or Sunday); and, have a minimum of six (6) months of sales and/or customer service experience. WHY SHOULD I APPLY FOR THIS ROLE? At Mavis, we understand that our people are our greatest asset. We value our team member's hard work, and that's why we proudly offer you benefits and rewards to support your lifestyle and well-being. As an Inbound Sales Representative, you can expect a pleasant working environment and an excellent combination of fringe benefits like health and dental insurance, a 401(k) retirement savings plan with employer match paid vacations, paid personal and sick time, paid holidays, on-the-job training, and opportunities for career growth and advancement. What are you waiting for? APPLY NOW! Candidates can apply online at ************************* or call our Recruitment toll free # at ************. Mavis is an Equal Opportunity Employer Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived membership in any category or status protected by applicable federal, state, or local law. Where appropriate, Mavis may provide reasonable accommodation in order for an otherwise qualified individual to perform the essential functions of the position. Mavis does not seek salary history information from applicants. Job Posted by ApplicantPro

Mavis Tires & Brakes at Discount Prices - Inbound Sales Representatives ($2,400 New Hire Bonus) #ZR Put your career into high gear with Mavis Discount Tire. We're looking for Inbound Sales Representatives to join Team Mavis at our state-of-the-art Inbound Sales Center in the Palm Beach Gardens, FL area. With over 2,000 retail locations, Mavis is one of the largest tire sales and automotive repair chains in the United States. We'll teach you everything you need to know through PAID TRAINING. PLUS, Mavis offers eligible Inbound Sales Representatives GUARANTEED WEEKLY BONUS PAYMENTS during the training period, totaling up to $2,400! WHAT IS THIS GREAT CAREER OPPORTUNITY? Join the Inbound Sales Team and realize the rewards of a career with competitive, guaranteed base compensation plus additional earning potential through significant weekly commissions. * As an Inbound Sales Representative, you will be responsible for answering inbound calls from tire and automotive service shoppers. * When the phone rings and a sales lead comes in, you will skillfully use our proven script as well as your sales expertise to turn a prospective buyer into a promoter of the Mavis Discount Tire Brand. * Only warm leads will be directed your way - no cold calls! Although "sales" is in your title; empathy must be in your nature. That means you actively listen to what the customer wants, answer questions knowledgeably and professionally, and offer sales solutions. You care that customers get the tire expertise they need to drive their vehicle with the confidence that they've purchased the tires best for their needs and budget. HOW DO I KNOW IF A CAREER IN INSIDE SALES IS RIGHT FOR ME? You'd be a great fit for the Inbound Sales Representative position if you: * like paid training, mentoring and using proven techniques to make sales; * love talking on the phone (top performers average approximately 175-200 calls per day and earn over $65,000 annually); * value reliability, punctuality, and teamwork; * appreciate short sales cycles (you won't wait months to get that "yes!"); * believe in what you're selling and enjoy connecting customers to the right products and services for their individual needs; * want to learn about a dynamic and robust product line from the experts; * are motivated by commissions and see every incoming call as an opportunity to drive results and exceed sales conversion goals; and, * like a comfortable, safe, state-of-the-art workspace with a private breakroom and onsite training facility. To be eligible for the Inbound Sales Representative position, you must: * be at least 18 years of age; * be legally authorized to work in the United States; * be able to work 5 days each week (including either Saturday or Sunday); and, * have a minimum of six (6) months of sales and/or customer service experience. WHY SHOULD I APPLY FOR THIS ROLE? At Mavis, we understand that our people are our greatest asset. We value our team member's hard work, and that's why we proudly offer you benefits and rewards to support your lifestyle and well-being. As an Inbound Sales Representative, you can expect a pleasant working environment and an excellent combination of fringe benefits like health and dental insurance, a 401(k) retirement savings plan with employer match paid vacations, paid personal and sick time, paid holidays, on-the-job training, and opportunities for career growth and advancement. What are you waiting for? APPLY NOW! Candidates can apply online at ************************* or call our Recruitment toll free # at ************. Mavis is an Equal Opportunity Employer Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived membership in any category or status protected by applicable federal, state, or local law. Where appropriate, Mavis may provide reasonable accommodation in order for an otherwise qualified individual to perform the essential functions of the position. Mavis does not seek salary history information from applicants.

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Sales Agent at Hare Chevrolet, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for energetic, customer-focused BDC Sales Agents who will help us redefine the car-buying experience. Does this sound like you? Apply now! Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits rockstar agents exhibit! Contact and communicate with customers to identify automotive needs Answer all calls in a prompt, professional and courteous manner Use scripts to collect all pertinent customer information and document in the system accordingly All appointments must be entered into the dealership customer management system Agents must adhere to Asbury phone scripts Maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages Must be able and willing to make a high volume amount of calls a day Document all communication with the customer in the customer management system Complete internet lead management work plans on a daily basis High volume calls, ranging from 50+ outbound calls per day and 50+emails each day Follow all dealership processes and procedures, high frequency of contact with customers Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects Must be comfortable role playing in front of team members during training Excellent customer service skills & motivation to be successful Be able to create and maintain customer relationships Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks Must have reliable transportation to and from work for all scheduled working hours Advanced computer & phone skills Minimum typing 35-40 words per minute at minimum Experience using customer tracking systems to track calls to customers preferred Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred Appointment setting experience a plus Great communication skills Able to multi-task in a fast paced environment Various language proficiency is always a plus Team player Self-starter, manages time and conditions Conducts themselves professionally at all times and works well under pressure Good interpersonal skills and ability to work successfully in a team environment Must be a minimum of eighteen years of age Maintain valid Drivers License Must be able to pass pre-employment screens (background and drug test) Company Benefits: Pay and Recognition: Weekly pay Paid holidays & paid time off Deferred Holiday Pay Match Paid training Stock Awards(select management and front-line team member's eligible Insurance / Retirement: Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 12 weeks paid pregnancy leave (disability leave) Paid Parental Leave Health savings Flex spending accounts (tax free) Short-term and Long-term disability plans Life Insurance (Whole Life and Term) 401k with company match Learning, Tuition Assistance and Career Development: Digital career path tool to assist with career development Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities Additional advantages: Student loan relief resources Employee assistance program Employee discounts on parts and service repairs Scholarship awards Opportunities to join our community service initiatives, which includes paid volunteer hours Aggressive Employee referral program with bonus opportunities INDSALES

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Sales Agent at Hare Chevrolet, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for energetic, customer-focused BDC Sales Agents who will help us redefine the car-buying experience. Does this sound like you? Apply now! Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits rockstar agents exhibit! Contact and communicate with customers to identify automotive needs Answer all calls in a prompt, professional and courteous manner Use scripts to collect all pertinent customer information and document in the system accordingly All appointments must be entered into the dealership customer management system Agents must adhere to Asbury phone scripts Maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages Must be able and willing to make a high volume amount of calls a day Document all communication with the customer in the customer management system Complete internet lead management work plans on a daily basis High volume calls, ranging from 50+ outbound calls per day and 50+emails each day Follow all dealership processes and procedures, high frequency of contact with customers Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects Must be comfortable role playing in front of team members during training Excellent customer service skills & motivation to be successful Be able to create and maintain customer relationships Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks Must have reliable transportation to and from work for all scheduled working hours Advanced computer & phone skills Minimum typing 35-40 words per minute at minimum Experience using customer tracking systems to track calls to customers preferred Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred Appointment setting experience a plus Great communication skills Able to multi-task in a fast paced environment Various language proficiency is always a plus Team player Self-starter, manages time and conditions Conducts themselves professionally at all times and works well under pressure Good interpersonal skills and ability to work successfully in a team environment Must be a minimum of eighteen years of age Maintain valid Drivers License Must be able to pass pre-employment screens (background and drug test) Company Benefits: Pay and Recognition: Weekly pay Paid holidays & paid time off Deferred Holiday Pay Match Paid training Stock Awards(select management and front-line team member's eligible Insurance / Retirement: Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 12 weeks paid pregnancy leave (disability leave) Paid Parental Leave Health savings Flex spending accounts (tax free) Short-term and Long-term disability plans Life Insurance (Whole Life and Term) 401k with company match Learning, Tuition Assistance and Career Development: Digital career path tool to assist with career development Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities Additional advantages: Student loan relief resources Employee assistance program Employee discounts on parts and service repairs Scholarship awards Opportunities to join our community service initiatives, which includes paid volunteer hours Aggressive Employee referral program with bonus opportunities INDSALES

La Mesa RV A family owned and operated company, La Mesa RV was founded in 1972. Our original location was in La Mesa, California. We have recently relocated to Phoenix, AZ. Our business philosophy is: Customers and Employees are the most important people in the world. Putting this belief into practice has enabled James K, our founder to guide LMRV on a path of growth and prosperity. LMRV has grown over the years to become one of the largest multi-location RV dealerships in the world and is recognized as a leader in the industry. Apply to LMRV!! We offer a lot of room to grow internally! LMRV is currently hiring for a Sales Associate for our growing team. The ideal candidate has excellent organizational, interpersonal, communication and customer service skills. SUMMARY: Sales representative for Recreational vehicles. ESSENTIAL DUTIES AND RESPONSIBILITIES: Meet or exceed 9 capped deals during any consecutive three-month period. Plan and prioritize personal sales activities and customer/prospect contacts towards achieving agreed business sales goals. Manage products, services, pricing, and margins according to agreed business objectives. Utilize customer and prospect contact activity tools and systems, and updates relevant reports and information. Respond to and follow up on sales inquiries using appropriate methods. Track the progress and status of your customers on an on-going basis to ensure customer satisfaction. Simultaneously manage multiple sales clients, opportunities and assignments. Identify, prospect and qualify opportunities. Collaborate and share knowledge and best practices. Monitor and report on market and competitor activity and provide relevant reports and information. Attend and present at internal meetings, along with the other company functions, necessary information to perform duties and aid in business development. Attend training to develop relevant knowledge, technique and skills. Other duties as assigned by the GSM or Sales Manager. Qualifications REQUIREMENTS: Pre-employment screenings including background and drug test Prior Sales experience is essential. Excellent oral and written English skills. Ability to understand and convey financial and pricing information clearly and accurately. Ability to negotiate directly and diplomatically. Demonstrate trustworthiness and reliability. Ability to work outdoors; and enter and exit an RV. Ability to travel to other stores or RV shows as needed. If you are looking for a role within a GROWING industry and a company that offers a family focused, FUN corporate culture, competitive pay, healthcare coverage, 401K and so much more then APPLY TODAY to learn more!! Come join our FAMILY - where our core values are: Fun, Attitude, Make their day, Integrity, Listen and qualitY Please take a look at our website: ************************* La Mesa RV and affiliated companies are an Equal Opportunity Employer that strives to provide an inclusive work environment through the diverse talents of our team. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

About Us: Liberty Tire Recycling is a high-growth company and the premier provider of tire recycling services in North America with operations throughout the United States and Canada. Liberty Tire annually transforms more than 210 million tires into raw materials for smart, sustainable products that improve our environment and people's lives. The Company is private equity owned, has approximately 60 sites in the US and Canada, and nearly 4,000 employees. With innovative tools, technologies and processes, Liberty Tire is a revolutionary American conservation enterprise - from coast to coast, and from whole tire to end products. The company's commitment to finding new and better ways to RECLAIM, RECYCLE and REUSE bridges the sustainability goals of scrap tire generators nationwide with those of local scrap rubber consumers. Key Responsibilities Conduct customer visits and potential customer visits within East Tennessee, and North Georgia. Build and maintain strong relationships with current customers while pursuing new business opportunities Create customized proposals to secure and increase business volume Stay updated on Tire Recycling industry practices and relevant government regulations Attend industry events to enhance knowledge and expand professional connections Develop and execute tailored sales plans, utilizing effective strategies and sales tools Qualifications Strong ability to cultivate and manage customer relationships Effective at handling objections and resolving issues independently Experience in delivering formal presentations Excellent verbal and written communication abilities Proficient with sales tools and web-based applications Familiarity with the area and surrounding regions Education and Experience Minimum of 5 years in B2B sales and account management, with a proven track record Experience in trash/recycling is a plus but not mandatory Bachelor's degree or equivalent work experience preferred Willingness to travel up to 50% of the time EEO Statement: Liberty Tire Recycling is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

Job Description About Us: Liberty Tire Recycling is a high-growth company and the premier provider of tire recycling services in North America with operations throughout the United States and Canada. Liberty Tire annually transforms more than 210 million tires into raw materials for smart, sustainable products that improve our environment and people's lives. The Company is private equity owned, has approximately 60 sites in the US and Canada, and nearly 4,000 employees. With innovative tools, technologies and processes, Liberty Tire is a revolutionary American conservation enterprise - from coast to coast, and from whole tire to end products. The company's commitment to finding new and better ways to RECLAIM, RECYCLE and REUSE bridges the sustainability goals of scrap tire generators nationwide with those of local scrap rubber consumers. Key Responsibilities Conduct customer visits and potential customer visits within East Tennessee, and North Georgia. Build and maintain strong relationships with current customers while pursuing new business opportunities Create customized proposals to secure and increase business volume Stay updated on Tire Recycling industry practices and relevant government regulations Attend industry events to enhance knowledge and expand professional connections Develop and execute tailored sales plans, utilizing effective strategies and sales tools Qualifications Strong ability to cultivate and manage customer relationships Effective at handling objections and resolving issues independently Experience in delivering formal presentations Excellent verbal and written communication abilities Proficient with sales tools and web-based applications Familiarity with the area and surrounding regions Education and Experience Minimum of 5 years in B2B sales and account management, with a proven track record Experience in trash/recycling is a plus but not mandatory Bachelor's degree or equivalent work experience preferred Willingness to travel up to 50% of the time EEO Statement: Liberty Tire Recycling is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

About Us What are we looking for? We are looking for a motivated, bilingual Customer Retention Associate to join our award-winning sales team. No experience is required. Our ideal candidate is energetic, motivated, self-sufficient, sales driven and has a desire to help and assist our clients. We focus on building relationships that last and that starts with our employees. SUMMARY The role of a Customer Retention Rep. is to work hand in hand with the service department to find sales opportunities and to help strengthen the relationship between the dealership and the client. Salary to be negotiated. What We Offer Opportunity for internal promotion and career growth with company Competitive pay plan 401(k) retirement plan options Full benefits including voluntary short and long term disability, dental, health, vision, medical Responsibilities Greet customers in service drive. Make sure they are happy and being helped Plant seed with customers in person concerning upgrading to a newer vehicle Enhance the sales process by demonstrating the vehicles features on the lot Sending e-mails and texts to customers daily to see if there is an opportunity to put them in a newer vehicle Call next day's service appointments to plant seed for upgrading Qualifications Must have a clean & valid driver's license Must be willing to submit to a drug screen prior to employment Enthusiastic with high energy throughout the workday Outgoing and friendly, especially while handling objections Quality customer service skills Strong interpersonal and communications, in-person and over the phone Persuasive and able to overcome customer objections Proficient in basic business math including percentages Capable of learning and using Microsoft Office, accounting software, and proprietary sales programs Persistent, competitive and good work ethic Focuses on the customer's needs to enhance dealership and personal sales Sales, Automotive, Auto Sales, Automotive Sales, Sales Representative, Sales Consultant, Sales Associate, Sales Executive, Sales Representative, Sales Rep, Sales Person, Customer Service, Retail Sales, Car Sales, New Car Sales, Teacher, Bartender, Server, Entry-level, Experienced, Experienced Sales

Company Cox Communications, Inc. Job Family Group Sales Job Profile Customer Retention Rep - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly pay rate is $15.00. In addition to the hourly rate identified herein, this role is eligible for an annual incentive/commission target of $16,584.00. Job Description Customer Retention and Sales Representative Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services. If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Customer Retention Representative. The Customer Retention and Sales Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity. Call center hours of operation are 7am - 10pm, Mon - Fri and 8am - 8pm, Sat. We have a shift bid process that you will go through before you are finished with the training program. Compensation includes a full-time hourly base rate of at least $15.00 per hour plus monthly targeted commissions of $1,700 with 3 times earning potential on commission. Employees also receive a ramp period of up to 2 months to adjust to commission earnings. As part of a customer loyalty-driven team, there is a variable targeted total compensation of $51,600 ($24.81 per hour), while high earners (the top 10%) reach an average annual compensation of just over $67,187.50 ($32.30 per hour). Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets. You must live within the area of Oklahoma City, OK. What You'll Do * You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us. * You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services. * Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs. * You'll upsell, cross-sell, and work to retain every customer with whom you interact. * You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course) * You'll use our customer database to tailor solutions and help customers understand their billing. * What's In It For You? How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here: * First, there's Cox's highly competitive pay and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more. * Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who "get you". At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported. * Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility. Who You Are You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order. Qualifications: Minimum * High school diploma, GED, or relevant work experience * Effective communication skills * Excellent computer skills * Demonstrated ability to multi-task * Excellent interpersonal skills to work effectively with teams * Excellent ability to persuade others through indirect influence * Ability to seek out opportunities and take initiative with little or no direction * Demonstrated capacity to thrive in a high-change, often ambiguous business environment * Ability to establish customer relationships in a fast-paced environment Preferred * Experience in the telecommunications industry * 1+ years in a sales quota or retention environment * 2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Join the Cox family of businesses and make your mark today! Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description Apply to: ************************************************** Then apply to Job Number: 143013 At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. As an Inbound Sales Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Inbound Sales Representative is part of a supportive and sales-driven team with an annual compensation opportunity of $41-51k at goal. In this role you will: • Drive sales for all Cox residential services and product lines to maximize sales, while ensuring customer satisfaction through the call center sales channel. • Understand and promote current marketing campaigns in order to sell to customers accurately and effectively. • Provide outstanding customer service or basic technical support to customers in conjunction with a sales or retention interaction. • Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company. Unleash your potential with Cox Communications as an Inbound Sales Representative, where you'll be enhancing the lives of our customers and your career. The Cox Communications Difference: Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Keep reading to learn more about the role and to apply to join the Cox Communications team today! Primary Responsibilities and Essential Functions • Receive calls from current customers and/or non-subscribers for sales and revenue generation in a high-intensity call center sales environment. • Utilize proactive sales skills to identify needs of customers and effectively position products and solutions that best meet the needs of targeted customers regardless of customer's reason for calling. • Achieves monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of sales skills, defined sales call flow structure, and adherence to provided schedule. • Responds to customer needs for Cox products, educates them on the latest marketing campaigns, and then recommends the packages and services to meet the customers' need based on Cox prescribed call flows. • Maintains accurate records of sales activities on a daily basis. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Researches and reviews competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for new and existing customers. • Provides outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Other duties as assigned. Qualifications Minimum : • HS diploma, GED, or relevant work experience. • Excellent computer skills. • Effective communication skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through direct/indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. • Eligibility to work in the United States. Preferred : • Experience in telecommunications industry. • 1 or more years in a sales quota environment. • 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.

As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description Apply to: ************************************************** Then apply to Job Number: 143013 At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. As an Inbound Sales Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Inbound Sales Representative is part of a supportive and sales-driven team with an annual compensation opportunity of $41-51k at goal. In this role you will: • Drive sales for all Cox residential services and product lines to maximize sales, while ensuring customer satisfaction through the call center sales channel. • Understand and promote current marketing campaigns in order to sell to customers accurately and effectively. • Provide outstanding customer service or basic technical support to customers in conjunction with a sales or retention interaction. • Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company. Unleash your potential with Cox Communications as an Inbound Sales Representative, where you'll be enhancing the lives of our customers and your career. The Cox Communications Difference: Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Keep reading to learn more about the role and to apply to join the Cox Communications team today! Primary Responsibilities and Essential Functions • Receive calls from current customers and/or non-subscribers for sales and revenue generation in a high-intensity call center sales environment. • Utilize proactive sales skills to identify needs of customers and effectively position products and solutions that best meet the needs of targeted customers regardless of customer's reason for calling. • Achieves monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of sales skills, defined sales call flow structure, and adherence to provided schedule. • Responds to customer needs for Cox products, educates them on the latest marketing campaigns, and then recommends the packages and services to meet the customers' need based on Cox prescribed call flows. • Maintains accurate records of sales activities on a daily basis. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Researches and reviews competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for new and existing customers. • Provides outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Other duties as assigned. Qualifications Minimum: • HS diploma, GED, or relevant work experience. • Excellent computer skills. • Effective communication skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through direct/indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. • Eligibility to work in the United States. Preferred: • Experience in telecommunications industry. • 1 or more years in a sales quota environment. • 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.

Company Cox Communications, Inc. Job Family Group Sales Job Profile Inbound Sales Representative - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly pay rate is $16.58. In addition to the hourly rate identified herein, this role is eligible for an annual incentive/commission target of $15,348.00. Job Description What You'll Do You'll make residential customers feel "at home" with our products and services. That means being an Einstein about everything we offer as well as a whiz around the marketing campaigns that fuel those inbound calls. This is a quota, commission-based gig, so your earnings are in your hands. One way to do this will be to be super responsive to customer inquiries, resolving issues lickety-split, all while keeping callers in-the-know about the latest solutions we have to offer. You'll help to solve customer requests so you can handle some of the more challenging sales situations yourself. You may also pick up the phone to support other departments with overflow calls. As you grow your skills, you'll have the opportunity to support your peers in the sales team through best practice sharing and peer coaching. What's In It for You? You'll be sold on Cox's great, highly competitive pay, generous incentives, and other compensation perks (401k + company matching, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more. Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. We also know it's important to work alongside colleagues who "get you". At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported. Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate your rainmaking sales skills in other sectors where we operate like cleantech, health care and new forms of transportation mobility. Who You Are You're someone who anticipates customers' needs so you can not only offer them what they need now, but also what they'll need next. But your idea of being a "selling machine" isn't about pushing products, it's about listening, and fitting a customer to the solution that works best for them. People tell you you're a good listener, and you bring that rare gift into your workplace, leading to a remarkable response reflex. You resolve issues like a Nobel Peace Prize nominee, and understand that, despite the "flying solo" nature of remote sales work, you're also a proud member of a tight-knit team. Relationships come easy to you, and you're not afraid of change, computers, or clowns. Eh, maybe not the clowns. Others look to you for leadership, guidance, and support when needed. Qualifications: Minimum: * High school diploma, GED, or relevant work experience. * Excellent computer skills. * Effective communication skills and ability to multi-task. * Excellent interpersonal skills and teamwork. * Excellent ability to persuade others through direct/indirect influence. * Ability to quickly establish customer relationships in a fast environment. * Demonstrated capacity to thrive in a high-change, often ambiguous business environment. * Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. Preferred: * Telecommunications industry experience. * 1+ years in a sales quota environment. * 2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.). Join the Cox family of businesses and make your mark today! Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description Apply to: ************************************************** then apply to Job Number: 142434 At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career. The Cox Communications Difference Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Keep reading to learn more about the role and to apply to join the Cox Communications team today! As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. Primary Responsibilities and Essential Functions • Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment. • Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs. • Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule. • Educate customers on active product features, service offerings, billing, charges, and product value. • Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for customers. • Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines. • Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database. • Other duties as assigned. Qualifications Minimum • HS diploma, GED, or relevant work experience. • Effective communication skills. Excellent computer skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. Preferred • Experience in telecommunications industry. • 1 or more years in a sales quota or retention environment. • 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.

As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description Apply to: ************************************************** then apply to Job Number: 142434 At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career. The Cox Communications Difference Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Keep reading to learn more about the role and to apply to join the Cox Communications team today! As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. Primary Responsibilities and Essential Functions • Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment. • Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs. • Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule. • Educate customers on active product features, service offerings, billing, charges, and product value. • Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for customers. • Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines. • Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database. • Other duties as assigned. Qualifications Minimum • HS diploma, GED, or relevant work experience. • Effective communication skills. Excellent computer skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. Preferred • Experience in telecommunications industry. • 1 or more years in a sales quota or retention environment. • 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.