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Become An Advanced Repair Agent

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Working As An Advanced Repair Agent

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

Example Of What An Advanced Repair Agent does

  • Diagnose technology issues and created robust solutions for customers.
  • Advanced repair technician at Geek Squad.
  • Performed all advanced computer repairs and maintenance from diagnosing to finished product on a daily basis.
  • Answer and process daily phone calls.
  • Performed diagnostics and malware removal, installed hardware and software, repaired OS corruption, and data backups.
  • Performed Data Transfers, and Data Backups.
  • Perform backups of client data.
  • Trained new Repair Agents in an ever changing environment.
  • Experienced with handling data, data recovery and client privacy.
  • Analyze and perform virus and spyware removal, computer tune ups, printer software installation and hardware setup.
  • Received Certificate of Appreciation for the Best Performing Precinct.
  • Repair operating systems such as: Windows XP/Vista/7/8/10 and Mac OS X.
  • Awarded several times for excellent customer service.
  • Help customers troubleshoot computers on the counter.
  • Consummate technical support, including but not limited to:.
  • Performed diagnostics on hardware and software which included virus removal, data recovery, system upgrades and preventative maintenance.
  • Advanced Repair Agent, diagnosed and repaired customers hardware/software issues.
  • Maintain, repair, and service client technology.
  • Advanced technical repairs of hardware and software for Windows PCs and Apple Products.
  • Perform hardware repairs on various laptops and desktops as requested by clients.

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How To Become An Advanced Repair Agent

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.


Customer service representatives typically need a high school diploma.


Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Advanced Repair Agent jobs

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Advanced Repair Agent Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Arabic

  • Chinese

  • Swedish

  • Portuguese

  • German

  • Malay

  • Japanese

  • Greek

  • Coptic

  • Cheyenne

  • Urdu

  • Polish

  • Hindi

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Advanced Repair Agent

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Advanced Repair Agent Education

Advanced Repair Agent

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Top Skills for An Advanced Repair Agent


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Top Advanced Repair Agent Skills

  1. Computer Hardware
  2. Computer Repair
  3. Geek
You can check out examples of real life uses of top skills on resumes here:
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Advance computer repair with an estimated time, find a reliable and fast solution for a technical problem.
  • Earned a Gold Excellence Batch from Geek Squad.
  • Maintained communication with clients and provided excellent customer service while educating and offering solutions based on their technology needs.
  • Answer and process daily phone calls.

Top Advanced Repair Agent Employers

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Advanced Repair Agent Videos

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