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Advanced repair agent skills for your resume and career
15 advanced repair agent skills for your resume and career
1. Consumer Electronics
Consumer electronics are technological products designed for everyday use. They are usually personal products used for entertainment, communication, or recreation.
- Diagnose and Repair consumer electronics and PC's in a timely matter.
- Support and troubleshooting of PC and consumer electronics over the phone.
2. Client Devices
A client device is any computer with access to another. It is any technology that allows you to access a product.
- Perform diagnostics and navigate requested and recommended for protecting client devices.
- Enhanced experience for clients with by resolving issues with client devices.
3. Geek
- Lived and breathed hardware and software diagnostics through the daily use of proprietary Geek Squad and manufacturer-specific hardware/software testing utilities.
- Maintain department communications and perform administrative activities for the Geek Squad Precinct.
4. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Maintain awareness of company metrics and strive to achieve set objectives while upholding company policies and providing excellent customer service.
- Maintained communication with clients and provided excellent customer service while educating and offering solutions based on their technology needs.
5. Phone Calls
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
- Work with Nova ticket system to track work completed, customer phone calls and make appointments for pickup or drop off.
- Make a phone calls for units in ACI and provide clients with status updates.
6. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Provided technical expertise to troubleshoot networking setup and repair utilizing advanced diagnostics.
- Repair, upgrade and troubleshoot computers mobile devices and all other Best Buy electronics when clients are having issues with equipment.
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- Maintained and worked onMac OSX, Windows XP, Vista 7 and 8 windows operating systems.
8. Virus Removal
- Conducted frequent virus removal and hardware replacement.
- Performed computer repair and virus removal.
9. Malware Removal
- Eliminated malware from customer systems, and educated customers on proper system security practices.
- Specialized proficiency with Data Management & Virus/Malware removal and repair.
10. Apple
Apple is a technology company known for the iPhone and similar products. The brand is iconic for its clean look and simple design as well as its own operating system called iOS. In addition to phones, Apple also produces tablets, computer monitors, laptops, and accompanying accessories like phone cases, charging cords, mouses, and keyboards.
- Repair a wide range of issues and technology devices like Apple products, tablets, Laptops and all in ones.
- Educate other Agents in troubleshooting Apple products, as well as be responsible for all mac repairs.
11. Software Issues
Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.
- Diagnose quickly and accurately different technology hardware and software issues.
- Repair a variety of hardware and software issues by performing diagnostics and using repair software to exceed customer expectations.
12. Repair Computers
Computer repair is the process of identifying and resolving technological issues with computers. Common issues are software, internet, or hardware.
- Repair computers and other electronics for clients quickly and accurately.
- Diagnose and repair computers running various operating systems.
13. Software Installation
- Perform all computer-related repairs, upgrades hardware/software installations and technical support in the store
- Performed manual software installation, modified desktop layouts and installed data recovery media.
14. Android
An android is an operating system designed for mobiles. It is a modified version of Linux Kernel and all other types of software that are designed for touchscreens. Like every other OS, android's job is to connect the device and the user. Android offers us numerous choices while buying a phone, it is Google and user-friendly as well.
- Educate on effective use and operation of: Mobile Phones, Windows Mobile, Android, and iOS.
- Performed iOS and Android mobile support for five daily phones and tablets.
15. Client Data
- Perform Backups and images of client data to cloud services or to other devices.
- Retrieve, duplicate, and transfer client data to secure devices.
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List of advanced repair agent skills to add to your resume
The most important skills for an advanced repair agent resume and required skills for an advanced repair agent to have include:
- Consumer Electronics
- Client Devices
- Geek
- Customer Service
- Phone Calls
- Troubleshoot
- Mac OSX
- Virus Removal
- Malware Removal
- Apple
- Software Issues
- Repair Computers
- Software Installation
- Android
- Client Data
- Robust Solutions
- Client Computers
- PCS
- Electronic Devices
- Data Recovery
- Client Satisfaction
- Windows XP
- Computer Software
- Mac OS X
- HDD
- Repair Process
- Computer System
- Linux
- Inbound Calls
- Client Issues
- Software Repairs
- Data Transfers
- Customer Support
- Status Updates
- Computer Issues
- Service Orders
- Proper Functionality
- Hardware Diagnostics
- Software Problems
- Phone Support
- Customer Repairs
- Network Issues
- Nova
- Service Solutions
- Customer Issues
- Troubleshot
- Hardware Installation
- Peripheral Equipment
- Smartphones
- Service Products
Updated January 8, 2025
