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Top 50 Advanced Repair Agent Skills

Below we've compiled a list of the most important skills for an Advanced Repair Agent. We ranked the top skills based on the percentage of Advanced Repair Agent resumes they appeared on. For example, 12.7% of Advanced Repair Agent resumes contained Computer Hardware as a skill. Let's find out what skills an Advanced Repair Agent actually needs in order to be successful in the workplace.

These are the most important skills for an Advanced Repair Agent:

1. Computer Hardware

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high Demand
Here's how Computer Hardware is used in Advanced Repair Agent jobs:
  • Provided client training on operating systems and supporting computer hardware.
  • Installed and repaired computer hardware/software.
  • Assist with the installation, testing, modification, troubleshooting and repair of computer hardware and software.
  • Keep computer hardware and software current as new updates are released and approved by clients.
  • Diagnosed and repaired computer hardware and software issues by interacting with clients to identify problems.
  • Repaired and maintained computer hardware and software according to client definition of fix.
  • Diagnose and troubleshoot computer hardware and software, appliances, and home electronics.
  • Trouble shooting and repair of PC and Mac computer hardware and software.
  • Sell computer hardware and other peripherals to commercial clients and consumers.
  • Assist in computer hardware and software upgrades.
  • Installed and maintained of computer hardware.
  • Install, replace computer hardware.
  • Installed computer hardware (HDD, Fan, Power supply, RAM).
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Diagnose and repair computer hardware and software Repair operating systems and remove viruses Maintain daily work-flow management

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2. Virus Removal

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high Demand
Here's how Virus Removal is used in Advanced Repair Agent jobs:
  • Conducted frequent virus removal and hardware replacement.
  • Performed computer repair and virus removal.
  • Assist customers with service/repair issues, conduct repairs including software installs/upgrades, hardware installs, virus removal and operating system restores.
  • Performed diagnostics on hardware and software which included virus removal, data recovery, system upgrades and preventative maintenance.
  • Provide all in store repair services including virus removal, all software fixes, data transfers, hardware repair.
  • Serviced operating systems and software including virus removal, setup, install, and OS repair.
  • Perform data backups, virus removals, operating system installs, configure software settings.
  • Manage Repair of Customer PC and MAC Systems, Data Backups/Transfers, Virus Removals
  • Handled virus removal as well as registry cleaning and repair.
  • Process new repairs, virus removal and software installations
  • Scanned computers for software issues and virus removals.
  • Deliver technical support solutions including virus removal, Operating System optimization, hardware and software troubleshooting, networking support (incl.
  • Performed software diagnostic and repair including virus removal, driver reconfiguration, OS reimaging and level one data recovery.
  • Trained numerous employees in effective diagnostic and repair procedures, virus removals and windows optimization.
  • Complete software installation, virus removal and troubleshoot network connection and proper setup for optimal connectivity !
  • Fixed all things PC and Mac OS related including: Virus removal Data transfer/recovery Hardware and software diagnostics and repair.

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3. Customer Service

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high Demand
Here's how Customer Service is used in Advanced Repair Agent jobs:
  • Maintained communication with clients and provided excellent customer service while educating and offering solutions based on their technology needs.
  • Developed and improved strong communication, customer service, and technical skills
  • Provided technical assistance for other agents and customer service associates.
  • Provide exceptional customer service skills.
  • Provide data backup services, technical support to clients and team members, customer service, and sales.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Provide customer service and troubleshooting in person, as well as over the phone.
  • Provided quality customer service, made phone calls, and arranged one-on-ones with clients.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Presented a friendly environment while giving Customer Service to all Customers.
  • Provide full range of customer services including billing and product inquiries.
  • Promoted to Advance Repair Agent Skills Used Customer Service, Reasoning
  • Perform outstanding customer service to each and every client.
  • Delivered prompt, accurate and excellent customer service.
  • Awarded several times for excellent customer service.
  • Installed windows/mac operating systems, anti-spyware, anti-virus protection and various other programs on customer serviced or purchased computers.
  • Implement streamlining of processes to ensure accuracy and timeliness of repairs for clients while providing high quality customer service.
  • call center customer service, order entry, loss prevention, sales, take payments, ACSR experience
  • Repair Agent Submitting repair tickets for customers local and long distance phone services, customer service.
  • install operating systems and other needed programs Skills Used Time Management, Customer service, oral communication, Multi Tasking

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4. Geek

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high Demand
Here's how Geek is used in Advanced Repair Agent jobs:
  • Lived and breathed hardware and software diagnostics through the daily use of proprietary Geek Squad and manufacturer-specific hardware/software testing utilities.
  • Train, coach and develop other Agents within Geek Squad on proper computer repair and optimization as well as departmental procedures.
  • Help other employees understand how to successfully use the range of Geek Squad resources in solving customer needs.
  • Trained new employees for all positions in Geek Squad, including Geek Squad Supervisor and other repair technicians.
  • Repair computers, ship and receive anything for Geek Squad, customer service and sales if needed.
  • Advanced Repair Agent is a brand ambassador for both the Geek Squad and Best Buy brands.
  • Encourage the use of Best Buy service such as Geek Squad warranty and Best Buy Credit.
  • Assist Geek Squad agents by providing technical knowledge and answers to questions posed by clientele.
  • Acted as a brand ambassador for both the Geek Squad and Best Buy brands.
  • Promoted to Advanced Repair Agent due to internal restructure of Geek Squad positions.
  • Solve all customer issues regarding both Best Buy and Geek Squad policies.
  • Maintained and optimized systems with various software and Geek Squad tools.
  • Earned a Gold Excellence Batch from Geek Squad.
  • Utilized Geek Squad's proprietary M.R.I.
  • Advanced repair technician at Geek Squad.
  • Moved to the Geek Squad in 2006.
  • Moved to Geek Squad in 2009.
  • Selected Contributions: Wired the Maple grove geek squad after the remodel.
  • Removed malware with various software and Geek Squad tools.
  • Worked as a Geek Deputy Counter Intelligence Agent Squad Repair Agent for three years.

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5. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Advanced Repair Agent jobs:
  • Manage time critical hardware issues and facilitate activities between performing organizations.
  • Address minor hardware issues including hard drive replacement, CPU fan replacement, and RAM installation.
  • Diagnosed and fixed software and hardware issues on laptops, tablets, and desktop computers.
  • Repair hardware issues (hard drive installs, RAM install, power supply issues).
  • Consult clients, Recommend Services, Repair Software and Hardware Issues, Remove Viruses.
  • Diagnose and repair software and hardware issues for computers and other devices.
  • Diagnose software and hardware issues with computers, tablets and cellular devices.
  • Developed excellent computer diagnostic skills to solve software and hardware issues.
  • Request information about software and hardware issues and document all concerns.
  • Diagnosed and replaced hardware issues on desktop and laptop computers.
  • Performed in-depth diagnostics and repairs on software and hardware issues.
  • Offered troubleshooting and repair for various hardware issues.
  • Repaired hardware issues with both laptops and desktops.
  • Determined and resolved software and hardware issues.
  • Repaired software and hardware issues.
  • Fix hardware issues such as: Replacing a Hard Drive, installing Video Cards, CPUs and Power supplies.
  • Debugged software and hardware issues on clients units while sustaining a high satisfactory rating.
  • Image creation/ management Report hardware issues for service and repair.
  • Promoted from Consultation Agent; left position for career advancement Client focused & customer facing environment Diagnosing and repairing software/hardware issues.
  • Resolved virus and malware, networking, and hardware issues on business and personal computers alike.

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6. Phone Calls

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Here's how Phone Calls is used in Advanced Repair Agent jobs:
  • Provided exceptional customer service via multiple avenues (in-person, phone calls, e-mail, repair tracking system, etc.)
  • Use customer service skills to communicate repair status to clients as needed, and answer phone calls.
  • Make a phone calls for units in ACI and provide clients with status updates.
  • Handle some technical support for inbound phone calls.
  • Answer and process daily phone calls.

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7. OSX

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high Demand
Here's how OSX is used in Advanced Repair Agent jobs:
  • Moderate experience within OSX environments.
  • Maintained and worked onMac OSX, Windows XP, Vista 7 and 8 windows operating systems.
  • Repaired/Serviced computer systems (OSX and Windows) Diagnosed hardware and software faults Installed various computer hardware components

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8. Troubleshoot

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Here's how Troubleshoot is used in Advanced Repair Agent jobs:
  • Performed phone support consisting of operating system and network troubleshooting.
  • Performed complex diagnostic troubleshooting to resolve video service issues.
  • Assisted clients in troubleshooting their technology issues
  • Performed advanced troubleshooting soft skills.
  • Acquired vast experience in the fields of IT, troubleshooting, customer support, hands-on computer repair, and technical expertise.
  • Back up data, system recovery, system crash, and to just clean or virus remove/troubleshooting.
  • Diagnosed, troubleshoot, and resolved hardware, software, or other network and other system problems.
  • Performed extensive troubleshooting, diagnosing, and optimizing of Windows 8, 7, and Vista.
  • Work with customers throughout the US in a call center environment to troubleshoot and isolate problems.
  • Performed virus removal, troubleshoot software issues, computer setups, and transferring data/data recovery.
  • Assisted with over the phone troubleshooting assistance with specific issues clients had.
  • Know how to troubleshoot issues with any of the products effectively.
  • Provide troubleshooting assistance over the phone and at store level.
  • Advanced troubleshooting of an endless scope of issues.
  • Network troubleshooting including knowledge of TCP/IP protocols.
  • Help customers troubleshoot computers on the counter.
  • Performed troubleshooting, repaired, and maintained LANs; and managed a HELP Desk providing technical services to clients.
  • care of technical troubleshooting within Best Buy's retail atmosphere, including system crashes, slow-downs and data recoveries.
  • Handled technical troubleshooting for clients that come into our facility including system crashes, slow-downs and data recoveries.
  • Specialize in Microsoft products knowledge Troubleshooting Windows and Apple operating systems Work with members and General Manager to provide quality services

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9. Laptops

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high Demand
Here's how Laptops is used in Advanced Repair Agent jobs:
  • Performed troubleshooting and complex repairs on desktop/laptops while minimizing reliance on service centers.
  • Upgrade and install new hardware such as memory and hard drives for desktops, laptops, and all-in-one computers.
  • Assist clients in the configuration of new hardware and software on desktops, laptops, tablets, and phones.
  • Managed diagnostic testing and repair of 30+ computer devices; desktops and laptops, both PC Mac OS.
  • Performed hardware troubleshooting and repair of desktops, laptops, and portable devices all makes and models.
  • Diagnose computers, laptops, tablets, and cellphone issues for clients using Geek Squad tools.
  • Set up, tested and configured networks, desktops, laptops and printers.
  • Perform general maintenance, troubleshooting, and repairs on both laptops and desktops.
  • Run various diagnostics tools to diagnose hardware failures on computers, and laptops.
  • Perform hardware repairs on various laptops and desktops as requested by clients.
  • Repaired cellphones, PC laptops and desktops, and Mac OS service.
  • Install various hardware components to both desktops and laptops for clients.
  • Replace hardware on desktops, laptops and other devices.
  • Remove and install hardware on both laptops and desktops.
  • Advanced repair of Windows and MAC computers/laptops.
  • Diagnose and repair laptops and desktops.
  • Upgrade memory, processors, hard drives, video cards and sound cards for desktops and laptops.
  • Remove viruses, malware and Trojans from computers, and laptops using various software scanners.
  • Diagnosed various electronics for problems Worked in a team to repair desktops and laptops
  • Repair laptops and tablets Protect customer's data.

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10. Repair Agent

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high Demand
Here's how Repair Agent is used in Advanced Repair Agent jobs:
  • Advanced Repair Agents quickly and accurately diagnose technology issues from the Consultation Agents and create reliable solutions as needed.
  • Outperformed all other Advanced Repair Agents by servicing an average of 15 units per day with very little supervision.
  • Assisted the repair agents in the back by fixing software issues with computers and mobile devices.
  • Worked in-store as the main repair Agent for all computers that were checked in.
  • Advanced Repair Agent or ARA is essential to the Geek Squad Team.
  • Lead repair agent responsible for all repairs and work done in store.
  • Repair agents with processes and tools approved for Geek Squad services.
  • Maintained repair status communication within the repair Agents and Clients.
  • Supervised and trained a team of ten PC Repair Agents.
  • Advance Repair Agents are the top in- store technicians.
  • Trained new Repair Agents in an ever changing environment.
  • Lead repair agent who specialized in data recovery.
  • Counter Agent/Advance Repair Agent- Diagnose and repair Windows/Mac laptops and desktopsranging from Windows Vista through Windows 8.1 and Windows 10.
  • Related Experience to Advanced Repair Agent Able to detect errors and faults with home theater equipment including TV and stereo.
  • Work very closely with other repair agents so solve issues and maintain good workflow on repair benches.
  • Promoted to Advanced Repair Agent to diagnose and repair Windows and Mac based devices.
  • Trained new repair agents and management from stores across metro Detroit.
  • Advanced Repair Agent, diagnosed and repaired customers hardware/software issues.
  • Advanced Repair Agent Setup and maintain computers for clients.
  • Head repair agent responsible for repairing client software issues, (ie: viruses, malware, exc.)

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11. Diagnose Technology Issues

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high Demand
Here's how Diagnose Technology Issues is used in Advanced Repair Agent jobs:
  • Diagnose technology issues and create solutions Assess, test and perform store and customer repairs Assist with client facing when needed

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12. Technical Support

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high Demand
Here's how Technical Support is used in Advanced Repair Agent jobs:
  • Perform all computer-related repairs, upgrades hardware/software installations and technical support in the store
  • Resolved clients' computer-related problems by providing technical support.
  • Performed physical and investigative technical support.
  • Demonstrated effective and consistent technical support.
  • Provided technical support to clients, removing malicious software, complete disassembling of systems for cleaning, and damaged component repair.
  • Provide technical support on multiple operating systems and local area network systems to fit client needs and future needs.
  • Job responsibility includes troubleshooting and providing advanced support for a tier 3 level of technical support.
  • Provided technical support over the phone and in person to clients over various problems.
  • Provided technical support and troubleshooting consultation for clients before checking in units for repair.
  • Provided technical support for customers, both in person and on the phone.
  • Managed call flow and responded to technical support needs of customers.
  • Consummate technical support, including but not limited to:.
  • Provide face to face and over the phone technical support.
  • Offered technical support to clients with hardware and software issues.
  • Performed customer technical support services, and computer sales.
  • Provide users with technical support for computer problems.
  • Offered technical support services to potential clients.
  • Job role responsibilities: Advance repair; providing daily technical support for end users and ensuring proper maintenance/repair of equipment.
  • Provided customers with advanced technical support needs in a timely manner.
  • Performed malware removal on client machines in all operating system environments Duties included assisting clients with remote technical support using LogMeIn.

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13. Apple

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high Demand
Here's how Apple is used in Advanced Repair Agent jobs:
  • Repair a wide range of issues and technology devices like Apple products, tablets, Laptops and all in ones.
  • Educate other Agents in troubleshooting Apple products, as well as be responsible for all mac repairs.
  • Assisted with repairs for Apple Devices when ever the Apple Specialist at the store was out.
  • Provided support over the phone, answering questions regarding computer problems with Apple and Microsoft computers.
  • Provide customer support for troubleshooting hardware and software issues with PC, Apple and printers.
  • Repair and disassemble hardware and software on laptops and Desktops (Windows and Apple).
  • Set up PC and Apple desktops and laptops and all types of mobile devices.
  • Support of operating systems include Windows 95 to Windows 8.1 and Apple OS.
  • Repaired/Upgraded PC and Apple products for both hardware and software related issues.
  • Diagnose and repair hardware and software issues with Windows and Apple computers.
  • Obtained Microsoft Office, Microsoft Windows, and Apple Certifications.
  • Performed repairs on Microsoft and Apple based computers.
  • Resolved computer issue for both PC and Macs (Apple).
  • Provide training for other Geek Squad Agents Configure email applications using Outlook and Apple Mail
  • Removed Viruses, Trojans, Rootkits, Adware, and Blow-ware from Windows and Apple operating systems.
  • Repair Apple iPads, iPods and Samsung Tablets.
  • Repair apple products such as ipads, iphones, headphones, ipod touch.

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14. Precinct

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high Demand
Here's how Precinct is used in Advanced Repair Agent jobs:
  • Maintain department communications and perform administrative activities for the Geek Squad Precinct.
  • Helped increase productivity while performing back of precinct computer repairs.
  • Participate in the development, modification and execution of precinct operations and daily repairs meeting, exceeding goals and objectives.
  • Organize and clean back of precinct making sure all tools are put away where they came from.
  • Develop a course of action based upon the issues specified by other agents in the precinct.
  • Support ten coworkers in daily precinct operations and meeting the technical needs of clients.
  • Worked on up to 20 units at a time depending on precinct needs.
  • Assist customers within the Precinct's Standard Operating Platform (SOP).
  • Managed one of the top fifty most successful precincts in Best Buy.
  • Assist front of precinct with check in and consultation of clients.
  • Tasked with daily repair operations and management of our precinct.
  • Received Certificate of Appreciation for the Best Performing Precinct.
  • Contributed to top-100 Precinct performances at multiple locations.
  • Attend to network issues in the precinct.
  • Delegate Precinct duties to Consultant Agents.
  • Work with manufacturers in regards to testing and shipping defective product out of our precinct.
  • Traveled to various Precincts providing support, training, and increased proficiencies for teams.
  • Support the everyday activities of the services department (Precinct).
  • diagnosed and repaired customers computers Consultation Agent, helped customers solve various technical issues at the Precinct

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15. Proper Setup

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Here's how Proper Setup is used in Advanced Repair Agent jobs:
  • Network troubleshooting and proper setup for optimal connectivity.

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16. Backup

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Here's how Backup is used in Advanced Repair Agent jobs:
  • Performed data backups and transfers maintaining client privacy and data security.
  • Optimize, restore, or reset operating systems as needed along with data backup and transfers.
  • Provide excellent customer service and backup technical support for the sales and management staff.
  • Perform data backups and transfers, while maintaining data privacy standards and procedures
  • Maintained data backups and researched online for system drivers and other software.
  • Perform backups, Virus scans and replace broken parts of the device.
  • Created backups for client before making repairs and explained SOP.
  • Perform backup for other agents, and other duties as assigned
  • Perform backups of client HDD's and all other information.
  • Performed data backups and retrieval of possible loss data.
  • Conduct over 100 monthly Data Backup with zero incidents.
  • Manage backup, security and user help systems.
  • Perform standard and advanced data backups.
  • Perform data backup for clients.
  • Perform backups of customer data.
  • Perform backup for other agents.
  • Provide backup for OA's and CA's.
  • Perform backup for other agents.Perform other duties as assigned.
  • Advanced repairs including malware removal, software troubleshooting, data backups and hardware installs on Windows/OS X systems.
  • Perform Data Backup/Transfer for clients Install or upgrade Hardware on client's computers Perform other duties as assigned.

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17. Service Client Technology

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Here's how Service Client Technology is used in Advanced Repair Agent jobs:
  • Maintain, repair, and service client technology and devices, removing viruses and solving software issues.
  • Maintain, repair, and service client technology and devices Perform backup for other agents.
  • Maintain, repair & service client technology devices accurately & swiftly.
  • Maintain, repair, and service client technology and devices.
  • Maintain, repair, and service client technology devices in a timely manner.

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18. Robust Solutions

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Here's how Robust Solutions is used in Advanced Repair Agent jobs:
  • Provided robust solutions for clientele equipment.
  • Position Profile: Responsible for quickly and accurately diagnose technology issues and create robust solutions as needed.
  • Diagnose and Repair technology issues and create robust solutions as needed at Precincts in Best Buy.
  • Diagnose technology issues and created robust solutions for at least 30 customers a day.
  • Be able create robust solutions as needed depending on the clients specific needs.
  • Diagnosed and created robust solutions as needed in repairs of electronic devices.
  • Create Robust solutions quickly, efficiently, and accurately each day.
  • Diagnose technology issues and created robust solutions for customers.
  • identified and diagnosed technology issues to create robust solutions.
  • Assist Sales Associates in providing robust solutions for clients in order to meet their technology based demands.
  • diagnose technology issues and create robust solutions as needed.

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19. Internet

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Here's how Internet is used in Advanced Repair Agent jobs:
  • Provided excellent customer services, assisted internet subscribers with repairing their telephone and internet connection over the phone.
  • Assisted customers with repairing phone, internet or television, worked with customers to restore services, created job tickets for repairs
  • Specialized in quick to advanced fixes to cable boxes, phones, and internet routers
  • Have strong understanding of various software, Internet security and electronic equipment.
  • Repair and Troubleshoot internet, cable, and phone service.
  • Helped trouble shoot cable and internet connection issues.
  • Assisted customers with their internet and phone issues
  • Repaired Charter Cable services and Charter Internet service via telephone troubleshooting, customer service and sales representative
  • Educated customers on best security practice for passwords, wireless home network, Internet usage, and spyware and viruses.
  • Fulfilled client requests to make changes to their Comcast Services including video, voice, high speed internet products.
  • Complete trouble shooting with customers to connect to the internet... answer billing questions .
  • Utilize tools to monitor and detect outages with the Comcast Online High Speed Internet.
  • Assisted customers when their internet services were not working Scheduled appointments Used conversations to uncover other needs the customer may have had

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20. Windows XP

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Here's how Windows XP is used in Advanced Repair Agent jobs:
  • Diagnosed and serviced computers running Microsoft Windows XP, Vista, 7, 8, 10, and Macintosh operating systems.
  • Repair operating systems such as: Windows XP/Vista/7/8/10 and Mac OS X.
  • Investigate and resolve computer software issues: computer viruses, adware and repairing functionally of Microsoft Windows XP/Vista and Windows 7.
  • Install hardware and software Virus Removal Basic PC Tune Up Software Knowledge Windows XP, Vista, 7 and 8.

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21. Client Computers

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Here's how Client Computers is used in Advanced Repair Agent jobs:
  • Supported client computers with hands-on tech support performing upgrades, and installation of hardware and/or software.
  • Perform data backups for client computers and devices.
  • Perform necessary diagnostics and repairs on client computers.
  • Repair client computers and communicate with clients.
  • Repair software and hardware issues with client computers
  • Performed image backups of client computers.
  • Diagnosed existing problems with client computers, optimized operating systems, and performed virus removals.
  • Performed software maintenance by updating and maintaining client computers as well as removing adware, viruses, and other malicious software.
  • Diagnose and repair Client computers Contact Clients on repair updates Discuss processes with clients Work on hardware and software for systems

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22. Android

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Here's how Android is used in Advanced Repair Agent jobs:
  • Maintain, repair, and service Apple, Windows & Android products aligning with customers definition of fix.
  • Diagnosed and repaired multiple Operating systems and Hardware component's including Windows, OSX, IOS and Android.
  • Repair android software issues on tablets and phones.
  • Repaired Apple and Android devices.
  • Work on PC's, Android devices, Apple devices.
  • Educate on effective use and operation of: Mobile Phones, Windows Mobile, Android, and iOS.
  • Advanced troubleshoot and repair of Android, iOS, and Windows mobile operating systems.
  • Performed iOS and Android mobile support for five daily phones and tablets.
  • Screen installations on Apple Iphone and Android devices.

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23. PCS

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Here's how PCS is used in Advanced Repair Agent jobs:
  • Diagnosed and repaired both software and hardware related issues on Windows based PCs and Mac computers.
  • Advanced technical repairs of hardware and software for Windows PCs and Apple Products.
  • Perform repairs on 10 to 40 PCs and Macs on a daily basis.
  • Maintain PCs, mobile devices, and networks, including operating system.
  • Interfaced with customers bringing their home PCs in for diagnosis or repair.
  • Performed advanced diagnostics and repairs for all Windows and Mac-based PCs.
  • Construct new/refurbished PCs from that of old and broken computers.
  • Repair clients PCs in an accurate and swift manner.
  • Repaired hardware, including PCs, tablets and phones.
  • Install, Configure, and Update new PCs and Macs to clients needs.
  • Set up staff workstations with PCs, Macs, phones and laptops.
  • Resolved client issues with Macs, PCs, and tablets.
  • Repair PCs and other consumer electronic devices Interface with and educate clients on proper operations of their devices
  • Work with team members troublehsooting, setting up, and maintaining client PCs.
  • Treat multiple types of malware on customer's PCs/macs.
  • Repair personal & commercial PCs & MACs for clients.
  • Identified hardware and software issues for Dell, HP, Lenovo, Compaq, Samsung, and Asus PCs.

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24. Software Repairs

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Here's how Software Repairs is used in Advanced Repair Agent jobs:
  • Perform advanced/complicated hardware and software repairs.
  • Preformed diagnostics, hardware and software repairs, virus infection removals, data recovery, and any additional requested work.
  • Provide non customer facing hardware and software repairs on Windows and Mac OS machines.
  • Perform basic software repairs/installations and light touch repairs to product.
  • Performed hardware and software repairs on clients' computers.
  • Preformed hardware and software repairs to consumer's electronics.
  • Work with hardware and software repairs.

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25. Data Recovery

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Here's how Data Recovery is used in Advanced Repair Agent jobs:
  • Completed all data recovery and transfer consultations for financial and other high security data.
  • Performed manual software installation, modified desktop layouts and installed data recovery media.
  • Performed data backup and provided data recovery options.
  • Performed data recovery for failing computers.
  • Resolve complex issues that can be the result of registry corruption, data recovery, and repair.
  • Preformed data back-ups, as well as data recovery, and restore.
  • Provide data Recovery, transfer, and recover corrupted OS/software Image.
  • Limited data recovery efforts as allowed by scope of work.
  • Experienced with handling data, data recovery and client privacy.
  • Performed Data Recovery, Backup, and Imaging Services.
  • Performed regular system backups and data recovery procedures, closely following company SOPs to ensure system security and client confidentiality.
  • Diagnosed and repaired issues related to the Windows desktop operating system Installed new hardware in desktop systems Performed data recovery
  • Maintain and repair consumer-level computers both Mac and PC Perform backup and data recovery services Resolve customer complaints

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26. Client Data

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Here's how Client Data is used in Advanced Repair Agent jobs:
  • Maintained integrity and recovery of sensitive client data.
  • Awarded MVP of Geek Squad for quality repair, customer satisfaction, and consistently maintaining client data privacy.
  • Handle client data in way that is uniform with company set client data privacy policies.
  • Perform Backups and images of client data to cloud services or to other devices.
  • Retrieve, duplicate, and transfer client data to secure devices.
  • Ensured security of client data in accordance with company policy.
  • Entrusted with client data and upgrade work on custom machines.
  • Provide a safe and secure service in transferring client data.
  • Maintained client trust by adhering to client data privacy standards.
  • Ensured the secure backup and transfer of client data.
  • Perform backups of client data.
  • Recovered client data from damaged file systems using Norton Ghost, Acronis Suite, and Geek Squad F-MOD applications.

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27. Computer Issues

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Here's how Computer Issues is used in Advanced Repair Agent jobs:
  • Provided one-on-one consultations for clients with computer issues.
  • Diagnosed and resolved customer computer issues.
  • Repaired all types of computer issues including hardware replacement, Custom PC builds, Virus Removal, and full system diagnostics.
  • Diagnose client computer issues and perform repairs to client's definition of fixed with speed and accuracy.
  • Assisted clients with computer issues and repaired various types of computers, cell phones, and tablets.
  • Act as a technical resource in order to assist users with resolving computer issues.
  • Called on to fix both company and client computer issues.
  • Interact with client at front desk and troubleshoot computer issues.
  • Diagnosed clients computer issues and recommended proper repair service.
  • Diagnose and Repair Computer Issues.
  • Diagnose computer issues Replace defective parts (HDD, RAM, ODD, etc.)
  • Diagnose computer issues & repairs Virus/malware removal Repair Hardware and software.

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28. OS

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Here's how OS is used in Advanced Repair Agent jobs:
  • Train all employees to the same standards across the board and in accordance with the Standard Operating Procedure's.
  • Perform thorough diagnosis and repairs of computers with problems ranging from failing or malfunctioning hardware to virus infections.
  • Diagnosed and solved many complex problems with personal computers and helped teach solutions to other squad members.
  • Opened tickets when customers required my assistance, and closed them when the case was complete.
  • Run virus scan, hardware diagnose tool and confirmed that the devices are functioning.
  • Organized daily plans to clear the repair queue in the most efficient way.
  • Recognized and Awarded by Best Buy upon consistent positive feedback from clients.
  • Diagnose customer issues and provide basic knowledge of computer to customers.
  • Performed extensive hardware and software diagnostics to reach the root cause.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Diagnose multiple issues with computers both software and hardware related.
  • Adhered to strict SOP to prevent damage and data loss.
  • Assessed and Diagnosed client's devices with accuracy and swiftness.
  • Analyze and resolve problems with Microsoft Office including Outlook.
  • Communicated closely with clients about repairs and upgrade options.
  • Provide quick and accurate diagnosis of customer technical issues.
  • Diagnosed and repaired Windows and Mac based computers.
  • Run diagnostics, clean & tune.
  • Implemented and maintained security baselines for all versions of windows and iOs.
  • Promoted once within company to a full time position, from part time, based on job performance.

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29. Client Relationships

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30. Repair Process

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Here's how Repair Process is used in Advanced Repair Agent jobs:
  • Resolve and document repair processes either discovered or informed.
  • Implemented a more streamlined repair process
  • Required to keep detailed notes on all steps of repair process, as well as inform clients upon completion of repair.
  • Key contributor in revamping the repair processes resulting in improving the two week turn-around time to two to three days.
  • Consult with clients prior to and during repair process to determine client concerns and develop plan for repairs.
  • Implemented improvements in the repair process to reduce turnaround time and minimize the number of redo repairs.
  • Ensured client is informed throughout repair process with invoices and relevant information regarding their service order.
  • Remain in contact with the client through the repair process so to give a positive experience.
  • Maintained detailed notes covering the entirety of the repair process in a proprietary queue management database.
  • Carry out the necessary repair processes for each unit once they have been diagnosed.
  • Test system for full functionality Responsible for end-to-end client communications throughout the repair process.
  • Coach junior Geek Squad agents on computer repair process and solutions.
  • Solve client issues and explain repair process to clients.
  • Coordinated hardware and software repair processes with outside vendors.
  • Facilitate all processes necessary during the repair process.
  • Fulfilled primary technical role in repair processes.
  • Maintain customer contact throughout the repair process.
  • Take meticulous notes on repair process.

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31. Customer Repairs

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Here's how Customer Repairs is used in Advanced Repair Agent jobs:
  • Identify and take advantage of opportunities to improve the process of assessing, testing and performing store and customer repairs.
  • Schedule customer repairs on major appliances with their local technicians.
  • Test and perform store and customer repairs.

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32. Client Devices

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Here's how Client Devices is used in Advanced Repair Agent jobs:
  • Perform diagnostics and navigate requested and recommended for protecting client devices.
  • Enhanced experience for clients with by resolving issues with client devices.
  • Receive and validate function of client devices returning from service centers.
  • Install and configure virtual machines on client devices.
  • Created system recovery disks for client devices.
  • Perform initial diagnosis of client devices.
  • Performed data Management on client devices.
  • Remove malware/viruses from infected client devices.
  • Diagnose and repair client devices [Malware infection, driver issues, operating system corruption, hardware failure, etc.]
  • Advanced Mobile IOS Device, hardware replacement Maintain, repair, and service client devices.
  • Removed malware and potentially unwanted software from client devices.
  • Diagnose and repair client devices in a timely manner.

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33. HDD

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Here's how HDD is used in Advanced Repair Agent jobs:
  • Retrieve data, transfer & migrate from non-functional/functional internal or external HDD's, or flash drive.
  • Perform installation of HDD's, SSD's, Video devices and transferal of sensitive client data.
  • Perform data retrieval from non-functional Internal or External HDD's, and flash drives.
  • Retrieve data from non-functional internal or external HDD's and other storage devices.
  • Edit boot priority in BIOS to run HDD and hardware diagnostic tools.
  • RAM, HDD, PSU, etc.)

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34. Linux

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Here's how Linux is used in Advanced Repair Agent jobs:
  • Skilled in Windows Operating Systems, Linux Operating systems, and Apple Macintosh Operating Systems.
  • Diagnosed and repaired Windows, Mac OS X, and occasionally Linux based systems.
  • Performed preventative maintenance for the Windows, Mac, and Linux operating systems.
  • Performed troubleshooting and repair of Windows, Apple, and Linux systems.
  • Install and support Microsoft, Apple, and Linux operating systems.
  • Install Linux/windows VMS per user request and implement ACLs, firewalls, proxies, AV and set user rights/permissions.
  • Worked with Windows, iOS, and Linux operating systems.

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35. Hardware Diagnostics

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Here's how Hardware Diagnostics is used in Advanced Repair Agent jobs:
  • Perform software and hardware diagnostics and repairs on laptops, desktops, phones, and tablets.
  • Performed hardware diagnostics, installations, and upgrades for commercial and personal use.
  • Perform hardware diagnostics and repair or replace parts as needed.
  • Advanced software and hardware diagnostics and repairs.
  • Perform hardware diagnostics test on Windows/Mac.
  • Network troubleshooting, hardware diagnostics, and virus removals.

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36. Client Issues

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Here's how Client Issues is used in Advanced Repair Agent jobs:
  • Problem-solved unique client issues to ensure satisfaction that generated win/win outcomes.
  • Function as an Advanced Repair Agent while addressing Client issues and providing resolutions.
  • Research unknown issues in order to resolve client issues and inquiries.
  • Research and resolve client issues.
  • Improved ability to de-escalate problematic client issues through active listening and empathy.
  • Face to face helpdesk consultations which required quick and critical thinking to solve client issues in a professional and timely manner.

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37. Electronic Devices

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Here's how Electronic Devices is used in Advanced Repair Agent jobs:
  • Provide diagnostic services, identify solutions and perform repairs on PC and Mac computers, as well as other electronic devices.
  • Assisted Clients with questions about their electronic devices, and offered suggestions to other electronics that would enhance their experience.
  • Diagnose different electronic devices like laptops, computers, tablets and smart phones.
  • Provide on the spot advice on a wide variety of electronic devices.
  • Specialized in diagnostic and repair of various electronic devices including tablets, PC's and Mac's.

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38. Client Education

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Here's how Client Education is used in Advanced Repair Agent jobs:
  • Scheduled routine client education via appointment so clients have a better knowledge about their technology.

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39. Troubleshot

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Here's how Troubleshot is used in Advanced Repair Agent jobs:
  • Researched, troubleshot and resolved complex problems independently.
  • Programmed and troubleshot devices following installation.
  • Diagnosed, troubleshot and repaired laptops, desktops, printers, tablets, and phones.
  • Installed Operating Systems, and troubleshot network issues.

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40. Computer Software

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Here's how Computer Software is used in Advanced Repair Agent jobs:
  • Answered user inquiries regarding computer software and hardware operation.
  • Consult with customers on upgrades and maintenance to their computer software, hardware and networks.
  • Assisted individual customers and companies in the use of computer software and equipment.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Utilize technical skills to diagnose and repair computer software and hardware.
  • Trained new employees in using the computer software and registers.
  • Complete computer setups and install computer software prior to launching.
  • Resolved computer software such as virus, malware, installation, and operating systems issues.

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41. Computer System

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Here's how Computer System is used in Advanced Repair Agent jobs:
  • Reassemble and calibrate computer systems after performing repairs.
  • Monitor and maintain computer systems for various clients, to ensure customer satisfaction on Windows and Mac based systems.
  • Entered computer commands and observe customers' computer system functioning to detect errors and verify correct solutions.
  • Prepare associated tickets for online work orders and dispatch and input orders into computer systems.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Diagnosed, troubleshot, repaired, upgraded, and configured computer systems.
  • Diagnosed, installed, configured and repaired computer systems and software.
  • Perform part order placement, Shipping & Receiving of computer system/parts
  • Oversee the daily performance of computer systems.
  • Corrected computer/operating system failure through re-imaging, cloning, restore points or resetting entire computer system to factory defaults.
  • Serviced more than 500 computer systems, ensured 100% customer satisfaction Provided consulting for computer system upgrades and purchases.

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42. Hardware Installation

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Here's how Hardware Installation is used in Advanced Repair Agent jobs:
  • Network hardware troubleshooting, hardware installation, and configuration for both wired and wireless configurations.
  • Performed data backups, software/hardware installations.
  • Diagnosed and repaired computer issues, including network issues, virus removals, software and hardware installations, software corruption.
  • Advanced hardware installations and upgrades on both Laptops and Desktops.

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43. Nova

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Here's how Nova is used in Advanced Repair Agent jobs:
  • Innovated several ways of improving customer experience.
  • Work with Nova ticket system to track work completed, customer phone calls and make appointments for pickup or drop off.
  • Preformed tech support for clients; for larger issues handled all Geek Squad check-ins via Star and Nova programs.
  • Schedule appointments through NOVA and complete each and every Service Order with consistency, accuracy, and speed.
  • Manage NOVA ticket queue to execute a swift and accurate turnaround time for each unit.
  • Maintained meticulous work order documentation using Geek Squad's NOVA ticketing system.
  • Managed and maintained service order queue in Geek Squad NOVA system.
  • Use of Star/Nova database to check in clients' unit.
  • Performed inventory check and ship service repair orders via NOVA Created data sheets tracking sales and service order reports.
  • Document and progress clients devices through NOVA tracking system including shipping/receiving to/from service center.

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44. Data Transfers

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Here's how Data Transfers is used in Advanced Repair Agent jobs:
  • Managed sensitive client information during data transfers and system restores.
  • Perform Data Transfers/backups directly and via a mule (Server).
  • Performed Data Transfers, and Data Backups.
  • Help clients resolve various software and hardware problems Specializing in Macintosh repairs and data transfers Certified Apple iOS repair technician

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45. Client Electronics

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Here's how Client Electronics is used in Advanced Repair Agent jobs:
  • Identified and took advantage of opportunities to improve the process of assessing, testing and repairing client electronics.

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46. Service Orders

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Here's how Service Orders is used in Advanced Repair Agent jobs:
  • Created a system to decrease down time for reading notes or looking up service orders.
  • Perform all repairs and work on service orders in an accurate and timely manner.
  • Create service orders, for in-store and service center repairs using NOVA.
  • Initialize, update, and complete service orders.

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47. Consumer Electronics

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Here's how Consumer Electronics is used in Advanced Repair Agent jobs:
  • Diagnose and Repair consumer electronics and PC's in a timely matter.
  • Support and troubleshooting of PC and consumer electronics over the phone.

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48. Service Solutions

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Here's how Service Solutions is used in Advanced Repair Agent jobs:
  • Worked extensively with customers to answering questions regarding products and services as well as offering tailored service solutions.
  • Provide initial contact with customers, checks in product and runs basic tests to determine product needs and service solutions.
  • Perform basic testing to determine product needs and service solutions.
  • Engaged clients and offered them service solutions for their needs.

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49. Comcast

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Here's how Comcast is used in Advanced Repair Agent jobs:
  • Upgraded current package and cross sold COMCAST products on every call.
  • Supported the growth of Comcast Business by introducing customer to new products, as well as higher tiers of service.
  • Educate customers about self-help options as well as other products and services offered by Comcast.
  • Cross sales of all products Comcast!

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50. Proper Functionality

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Here's how Proper Functionality is used in Advanced Repair Agent jobs:
  • Replaced non-functional hardware components and diagnostic for proper functionality.
  • Repair, install, and modify hardware and software to ensure proper functionality and optimal efficiency and performance
  • Operate and test new systems to ensure stability and proper functionality.

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Advanced Repair Agent Jobs

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20 Most Common Skills For An Advanced Repair Agent

Computer Hardware

16.1%

Virus Removal

10.5%

Customer Service

8.2%

Geek

8.0%

Hardware Issues

6.6%

Phone Calls

6.4%

OSX

5.6%

Troubleshoot

5.5%

Laptops

4.1%

Repair Agent

4.0%

Diagnose Technology Issues

3.9%

Technical Support

3.7%

Apple

3.0%

Precinct

2.9%

Proper Setup

2.3%

Backup

2.2%

Service Client Technology

1.8%

Robust Solutions

1.7%

Internet

1.7%

Windows XP

1.6%
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Typical Skill-Sets Required For An Advanced Repair Agent

Rank Skill
1 Computer Hardware 12.7%
2 Virus Removal 8.3%
3 Customer Service 6.4%
4 Geek 6.3%
5 Hardware Issues 5.2%
6 Phone Calls 5.0%
7 OSX 4.4%
8 Troubleshoot 4.3%
9 Laptops 3.2%
10 Repair Agent 3.2%
11 Diagnose Technology Issues 3.0%
12 Technical Support 2.9%
13 Apple 2.4%
14 Precinct 2.3%
15 Proper Setup 1.8%
16 Backup 1.8%
17 Service Client Technology 1.4%
18 Robust Solutions 1.4%
19 Internet 1.3%
20 Windows XP 1.3%
21 Client Computers 1.2%
22 Android 1.1%
23 PCS 1.1%
24 Software Repairs 1.1%
25 Data Recovery 1.1%
26 Client Data 1.0%
27 Computer Issues 1.0%
28 OS 0.9%
29 Client Relationships 0.8%
30 Repair Process 0.8%
31 Customer Repairs 0.8%
32 Client Devices 0.7%
33 HDD 0.7%
34 Linux 0.7%
35 Hardware Diagnostics 0.7%
36 Client Issues 0.6%
37 Electronic Devices 0.6%
38 Client Education 0.6%
39 Troubleshot 0.5%
40 Computer Software 0.5%
41 Computer System 0.5%
42 Hardware Installation 0.5%
43 Nova 0.5%
44 Data Transfers 0.5%
45 Client Electronics 0.5%
46 Service Orders 0.5%
47 Consumer Electronics 0.5%
48 Service Solutions 0.4%
49 Comcast 0.4%
50 Proper Functionality 0.4%
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