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Become An Advanced Technical Specialist

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Working As An Advanced Technical Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $84,000

    Average Salary

What Does An Advanced Technical Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Advanced Technical Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Average Length of Employment
Technical Expert 3.1 years
Specialist 2.6 years
Top Careers Before Advanced Technical Specialist
Team Leader 13.0%
Cashier 5.0%
Internship 4.0%
Specialist 4.0%
Top Careers After Advanced Technical Specialist
Technician 5.9%
Instructor 5.9%
Director 3.5%

Do you work as an Advanced Technical Specialist?

Average Yearly Salary
$84,000
View Detailed Salary Report
$52,000
Min 10%
$84,000
Median 50%
$84,000
Median 50%
$84,000
Median 50%
$84,000
Median 50%
$84,000
Median 50%
$84,000
Median 50%
$84,000
Median 50%
$135,000
Max 90%
Best Paying Company
Goldman Sachs
Highest Paying City
San Antonio, TX
Highest Paying State
North Dakota
Avg Experience Level
4.1 years
How much does an Advanced Technical Specialist make at top companies?
The national average salary for an Advanced Technical Specialist in the United States is $84,462 per year or $41 per hour. Those in the bottom 10 percent make under $52,000 a year, and the top 10 percent make over $135,000.

Real Advanced Technical Specialist Salaries

Job Title Company Location Start Date Salary
Advanced Specialist Goldman, Sachs & Co. New York, NY Aug 20, 2012 $170,000
Advanced Specialist Goldman Sachs & Co. Jersey City, NJ Apr 04, 2016 $145,101
Advanced Specialist Goldman, Sachs & Co. Jersey City, NJ Oct 01, 2012 $140,000
Advanced Specialist Goldman, Sachs & Co. Jersey City, NJ Sep 15, 2011 $137,500
Advanced Specialist Goldman, Sachs & Co. Jersey City, NJ Apr 21, 2015 $135,000
Advanced Specialist Goldman Sachs & Co. Salt Lake City, UT Nov 20, 2014 $132,246 -
$160,700
Advanced Specialist Goldman, Sachs & Co. New York, NY Mar 14, 2016 $131,248 -
$147,500
Advanced Specialist Goldman, Sachs & Co. New York, NY Sep 30, 2014 $130,900
Advanced Specialist Goldman, Sachs & Co. Jersey City, NJ Sep 30, 2011 $130,000
Advanced Specialist Goldman, Sachs & Co. Jersey City, NJ Sep 01, 2011 $126,200
Advanced Specialist Goldman Sachs & Co. New York, NY Sep 30, 2013 $123,500
Advanced Specialist Goldman, Sachs & Co. Jersey City, NJ Jul 09, 2011 $123,000
Advanced Specialist Goldman Sachs & Co. Jersey City, NJ May 09, 2014 $123,000
Advanced Specialist Goldman, Sachs & Co. New York, NY Apr 03, 2015 $120,500 -
$145,000
Advanced Specialist Goldman Sachs & Co. Jersey City, NJ Mar 16, 2015 $107,600 -
$173,400
Advanced Specialist Goldman Sachs Execution & Clearing L.P. Jersey City, NJ Aug 20, 2014 $106,800
Advanced Specialist Goldman, Sachs & Co. Jersey City, NJ Sep 01, 2014 $105,900
Advanced Specialist Goldman Sachs & Co. Jersey City, NJ Aug 14, 2013 $105,600
Advanced Specialist Goldman Sachs & Co. Jersey City, NJ Dec 23, 2013 $105,000
Advanced Specialist Goldman, Sachs & Co. Jersey City, NJ Dec 23, 2016 $105,000
Advanced Specialist Goldman, Sachs & Co. Jersey City, NJ Sep 01, 2011 $105,000
Advanced Specialist Goldman Sachs & Co. Jersey City, NJ Mar 10, 2015 $104,900 -
$145,000
Advanced Specialist Goldman, Sachs & Co. Jersey City, NJ Oct 01, 2012 $95,000
Advanced Specialist Goldman, Sachs & Co. Jersey City, NJ Aug 09, 2016 $94,900
Advanced Specialist Goldman, Sachs & Co. Jersey City, NJ Sep 01, 2015 $94,900
Advanced Specialist Goldman, Sachs & Co. Salt Lake City, UT Dec 11, 2015 $94,800
Advanced Specialist Goldman, Sachs & Co. Salt Lake City, UT Aug 06, 2016 $93,600
Advanced Specialist Goldman, Sachs & Co. Salt Lake City, UT Aug 20, 2016 $93,600
Advanced Specialist Goldman Sachs Execution & Clearing, L.P. Jersey City, NJ Feb 25, 2013 $93,000
Advanced Specialist Goldman, Sachs & Co. Salt Lake City, UT Dec 11, 2014 $91,200

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Top Skills for An Advanced Technical Specialist

  1. Customer Service
  2. Technical Support
  3. AES Data
You can check out examples of real life uses of top skills on resumes here:
  • Supervised 20 undergraduate student employees to ensure quality control and excellent customer service.
  • Maximized customer satisfaction and repeat business by provided fast and friendly technical support for network appliance installations.
  • Operated and maintained computers and all in-store machines, providing troubleshooting and problem-solving and escalating to service technicians as needed.
  • Provided phone and remote support to field technicians installing phone and internet services to customers, utilizing proprietary software applications.
  • Managed telecommunication operations and special projects directly with senior management.

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Average Salary:

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Top 10 Best States for Advanced Technical Specialists

  1. District of Columbia
  2. Massachusetts
  3. Delaware
  4. Alaska
  5. New Jersey
  6. Minnesota
  7. Virginia
  8. Colorado
  9. Rhode Island
  10. Connecticut
  • (536 jobs)
  • (1,131 jobs)
  • (121 jobs)
  • (101 jobs)
  • (904 jobs)
  • (790 jobs)
  • (1,919 jobs)
  • (685 jobs)
  • (107 jobs)
  • (336 jobs)

Advanced Technical Specialist Demographics

Gender

Male

56.7%

Female

33.8%

Unknown

9.5%
Ethnicity

White

62.9%

Hispanic or Latino

13.3%

Black or African American

12.3%

Asian

7.8%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

27.3%

Chinese

9.1%

Japanese

9.1%

French

9.1%

Gujarati

9.1%

Hindi

9.1%

Mandarin

9.1%

Arabic

9.1%

Korean

9.1%
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Advanced Technical Specialist Education

Schools

University of Phoenix

14.8%

University of Central Oklahoma

7.4%

LeTourneau University

7.4%

Tusculum College

7.4%

University of Southern Mississippi

5.6%

Pace University - New York

5.6%

University of Wisconsin - Whitewater

3.7%

North Iowa Area Community College

3.7%

University of Tennessee - Knoxville

3.7%

Clemson University

3.7%

University of Wisconsin - Milwaukee

3.7%

Pennsylvania State University

3.7%

University of South Carolina Upstate

3.7%

Johns Hopkins University

3.7%

Oakland University

3.7%

Roosevelt University

3.7%

San Jose City College

3.7%

Rochester Community and Technical College

3.7%

Austin Community College

3.7%

University of Nebraska at Kearney

3.7%
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Majors

Business

22.0%

Computer Science

15.9%

Electrical Engineering Technology

6.8%

Management

6.1%

Electrical Engineering

5.3%

Nursing

4.5%

Communication

4.5%

Accounting

4.5%

Public Health

3.0%

Biology

3.0%

Psychology

3.0%

Marketing

3.0%

Computer Networking

2.3%

Educational Leadership

2.3%

Criminal Justice

2.3%

Systems Engineering

2.3%

English

2.3%

Finance

2.3%

Health Care Administration

2.3%

Information Technology

2.3%
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Degrees

Bachelors

40.4%

Masters

22.5%

Other

18.3%

Associate

11.3%

Certificate

3.8%

Doctorate

2.3%

Diploma

0.9%

License

0.5%
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