Advanced technical specialist jobs near me - 789 jobs

The Ascend Story Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs-bringing deep clinical expertise, operational support, and long-term stability. Our work environment fosters: Collaboration and teamwork Patient-First Mindset Work from home opportunities Career Growth and Professional Development Training Why Ascend? You'll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact-and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. Position Overview: We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations. Position's main oversights and company impact Key Areas of Ownership: User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams. Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune. Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD. Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance. Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides. Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools. Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations. Qualifications: Proven experience in a Services or IT support role with a focus on Microsoft 365. Deep understanding of Microsoft Intune for mobile device management. Experience with Azure AD, including Entra ID features. Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues. Excellent communication skills, both written and verbal, with a customer-first approach. Ability to work independently in a remote setting while maintaining productivity and team collaboration. Certifications like Microsoft Certified: Modern Desktop Administrator Associate or similar are highly beneficial. Physical Requirements: This is a hyrbid position. Please be aware that the physical requirements below should be considered prior to applying to the position: Prolonged Sitting: Ability to sit for extended periods during working hours. Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment. Visual Requirements: Adequate vision for reading computer screens and documents. Communication: Clear verbal and written communication skills for virtual meetings and correspondence. Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings. Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity. Ascend Healthcare Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.

Save lives, from the workplace to anyplace. The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for a Program Technical Specialist, Driver Safety to join us in our mission to save lives and prevent injuries. Position Highlights: The Program Technical Specialist, Driver Safety, supports the creation, delivery, and maintenance of National Safety Council (NSC) driver safety courses and instructor development programs. As a driver safety Subject Matter Expert (SME), works closely with NSC Product Development, external curriculum designers, mobility safety impact team, research and advocacy, as well as other NSC SMEs to ensure our driver safety programs are as effective as possible. Leveraging their expertise in driver, vehicle, and transportation safety, this position fosters cross-functional collaboration across NSC departments to support fact-finding and curriculum design. Responsibilities also include cultivating relationships and gathering input from governmental agencies (e.g., US DOT, NHTSA), NSC Chapters and Training Centers, industry experts, and other key stakeholders. The role has direct influence over the accuracy, relevance, and compliance of course content. Overall, this individual partners with the Program Technical Consultant, Driver Safety, to ensure alignment with industry standards and regulatory requirements while driving innovation and impact in NSC driver safety education. . What You'll Do: Works closely with and provides Subject Matter Expertise to NSC Product Development and external curriculum designers, graphic designers, and multimedia designers to assist in updating and maintaining: Classroom & Online Driver Safety Courses Customized Driver Safety State & Traffic Court Programs Instructor Development & Continuing Education Courses Primary SME verifying the accuracy of driver safety materials and content used in NSC programs, internally and externally (e.g., photos, videos, articles). Collaborates closely with Sales and Marketing teams to address inquiries, secure SME approvals, and ensure alignment on content and messaging. Solely responsible for the administration of the Collision Preventability Review Program. Monitors transportation and driver safety topics or metrics, analyzes trends, and communicates actionable insights to internal teams to enhance compliance and operational safety. Writes clear, accurate technical or instructional content for the Driver Safety Instructor Information Highway and related portals, including instructor newsletters when needed. Supports the plans and execution of effectiveness studies that evaluate program impact, analyze outcomes, and provide data-driven recommendations for continuous improvement. Coordinates logistics for video productions, photo shoots or other product development processes involving motor vehicles and roadway usage to help ensure safety and quality. Primary administrative support to advisory committees and leads efforts to gather input for curriculum updates, including surveys. We're Looking for Someone with: Bachelor's degree or equivalent experience. 4 years of experience in program curriculum development or administrative support to product development, preferably in a safety or training environment. Must have a valid driver's license with a long history of a clean driving record. Proficient experience in program curriculum development and collaborating with product development, preferably in a safety or training environment. Substantial understanding of traffic safety principles. Working knowledge of driver licensing laws/rules of the road, safety standards, and principles of defensive driving. Experienced in delivering engaging presentations to large audiences and facilitating comprehensive training courses, ensuring clarity, interaction, and knowledge retention. Proven technical writing expertise. Strong organizational and communication skills. Ability to lead multiple projects simultaneously while assuring coordination and communication with various internal and external stakeholders. Preferred experience in driver training. Working knowledge of dealing with problems and solutions for those people who wish to operate a motor vehicle while impaired, distracted, or fatigued. Willingness to travel occasionally (up to 20%). This is a remote position Salary for this role is: $96,000 Reasons You'll Love it here: NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following: At least 20 PTO days accrued 1 st year and 11 paid holidays Flexible work arrangements Comprehensive medical, dental, vision, and life insurance plans Flex spending accounts for medical and dependent care 403(b) & Roth 403(b) with employer match up to 6% Reimbursable training Dress for your day Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way!" NSC is an equal opportunity employer.

About Charles River Associates CRA is a leading global consulting firm that provides independent economic and financial analysis behind litigation matters, guides businesses through critical strategy and operational issues to become more profitable, and advises governments on the economic impact of policies and regulations. Our two main services - economic and management consulting - are delivered by practice groups that focus on specific areas of expertise or industries. Click here to learn how CRA can help you launch your career. Position Overview CRA's Forensic Services practice supports companies' commitment to integrity by assisting them and their counsel in independently responding to allegations of fraud, waste, abuse, misconduct, and non-compliance. We are noted for deploying cross-trained teams of forensic professionals to assist our clients in gaining deeper insights and greater value more quickly. We provide accounting and forensic services as well as cybercrime investigation services. As an Associate Principal, you will lead projects that help clients navigate the intersection of advertising technology, privacy compliance, and litigation risk. You will serve as a strategic and technical advisor across legal, marketing, web, and engineering functions, helping clients design compliant AdTech solutions and improve their compliance and litigation readiness. This role also involves evaluating how marketing technologies, analytics tools, and data collection practices interact with privacy requirements and emerging regulatory risks. Your responsibilities as an Associate Principal may include (but are not limited to): * Analyze advertising technologies such as pixels, SDKs, tag managers, and server-side tracking. * Advise upon technical engineering and industry data sharing standards impacting upstream and downstream participants in the digital advertising lifecycle. * Lead project delivery across client engagements, ensuring high-quality execution and on-time delivery. * Advise clients on privacy compliant AdTech strategy, platform implementation, and data collection. * Support litigation, regulatory response, and internal investigations by analyzing AdTech systems, data flows, and tracking technologies. * Design privacy-compliant media and data activation strategies, including clean room use, consent management, and signal architecture. * Evaluate AdTech stacks and data sharing practices for legal risk and technical effectiveness. * Provide input and requirements for internal and client-facing tool development. * Lead assessments to map and analyze personal data flows across web, mobile, and media platforms. * Draft reports and develop material to be used in testimony or similar contexts. * Deliver clear, actionable insights to legal counsel, marketing executives, and technical stakeholders. * Assess development of advertising technologies in support of identify privacy implications, data integrity issues, and potential compliance gaps. * Partner with marketing and product teams to translate complex privacy and AdTech findings into practical guidance that informs digital roadmap decisions and reduces exposure to regulatory and litigation risk. * Develop bespoke analytics and investigatory tools to support client and counsel in AdTech litigation, regulatory compliance, and investigations. * Contribute to internal knowledge development in AdTech, privacy engineering, and data monetization strategy. Desired Qualifications * Bachelor's or Master's degree in Computer Science, Information Systems, Marketing Technology, or related field. * 7-10+ years of experience in AdTech, MarTech, or digital media strategy, preferably within a consulting firm, agency, or platform development. * Deep understanding of programmatic advertising, data management platforms, tracking methods (client/server-side), Real-Time Bidding, and ID resolution methods. * Familiarity with key regulations and litigation trends affecting AdTech and data privacy. * Experience with tools such as Google Ads/CM360, Trade Desk, LiveRamp, Adobe Launch, and clean rooms. * Strong client-facing skills with the ability to translate technical complexity into strategic recommendations. * Proven ability to lead cross-functional projects under deadline pressure. To Apply To be considered for a position in the United States, we require the following: * Resume - please include current address, personal email and telephone number; If you are interested in applying for one of our international locations, please visit our Careers site to view and apply for available jobs. Career Growth and Benefits * CRA's robust skills development programs, including a commitment to offering 100 hours of training annually through formal and informal programs, encourage you to thrive as an individual and team member. Beginning with research and analysis skill building, training continues with technical training, presentation skills, internal seminars, and career mentoring and performance coaching from an assigned senior colleague. Additional leadership and collaboration opportunities exist through internal firm development activities. * We offer a comprehensive total rewards program including a superior benefits package, wellness programming to support physical, mental, emotional and financial well-being, and in-house immigration support for foreign nationals and international business travelers. Work Location Flexibility CRA creates a work environment that enables our colleagues to benefit from being together in the office to best deliver on our promise of career growth, mentorship and inclusivity. At the same time, we recognize that individuals realize a range of benefits when working from home periodically. We currently expect that individuals spend at least 3 to 4 days a week working in the office (which may include traveling to another CRA office or to client meetings), with specific days determined in coordination with your practice or team. Our Commitment to Equal Employment Opportunity Charles River Associates is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran, or any other protected characteristic under applicable law. Salary and other compensation A good-faith estimate of the annual base salary range for this position is $140,000 - $170,000. Stating pay within this range may vary based on factors such as education level, experience, skills, geographic location, market conditions, and other qualifications of the successful candidate. This position may be eligible for additional bonus incentive compensation. CRA offers a comprehensive benefits package, subject to eligibility requirements, which may include: medical, dental, and vision insurance; 401(k) retirement plan with employer match; life and disability insurance; paid time off (vacation, sick leave, holidays); paid parental leave; wellness programs and employee assistance resources; and commuter benefits.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change Job Description 1. Kronos Workforce Central Specialist Relevant Experience Mandatory: ⦁ 5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience. ⦁ Experience with large workforce use of Kronos (i.e. over 10,000 employees) ⦁ Experience supporting Kronos for union/bargaining unit workforce Preferred: ⦁ WFC Configuration and alignment with Organization Pay Rules ⦁ WFC Mobile Application Support ⦁ Time Clock Management/Management of Time Cards ⦁ Intouch ⦁ Series 4000 ⦁ Other time capture devices ⦁ Integration to PeopleSoft Application ⦁ BizTalk ⦁ Workforce Integration Manager ⦁ WFC Architecture and Technology support including SQL Server database support ⦁ Public Sector experience ⦁ Application management/outsourcing experience ⦁ Kronos application patch, bundle, or image experience (WFC 7.0 or higher) ⦁ Excellent verbal and written communication skills ⦁ Ability to interface and resolve issues across all levels of an organization ⦁ Writing WFC reports Role Description ⦁ Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application ⦁ Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application ⦁ Consult on application aspects of break/fix approaches and planned enhancements ⦁ Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application ⦁ Work to understand customer issues and communicate these issues to various stakeholders ⦁ Maintain the Kronos Workforce Central Operation Processes ⦁ Proactively identify and implement service improvements in operational delivery processes ⦁ Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment ⦁ Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation ⦁ Document results of analysis in Event / Incident Management database ⦁ Help drive Kronos Workforce Central performance improvements ⦁ Assist in validating Kronos Workforce Central contract performance ⦁ Customize Kronos software to meet the State's needs ⦁ Program SQL based queries and views to develop interfaces and customized reports ⦁ Provide program specific training and follow-up support for new agencies ⦁ Develop documentation for the configuration of the software based on discovery and union contracts ⦁ Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software Qualifications Preferred Education ⦁ 4 year college degree ⦁ Project Management Professional (PMP) certification ⦁ Kronos WFC training courses (please list) Additional Information All your information will be kept confidential according to EEO guidelines.

Technical Specialist Power BI/Tableau Duration: 7-8 months Pay: $75-$80 an hour The top 3 things the HM is looking for: 1. PowerBI building, not just being exposed to PowerBI but actually working in depth with it 2. Tableau understanding and how it can translate to PowerBI, 5+ years of experience--having experience in only one or the other is not what the team is looking for, they must have both. 3. Attention to detail, can get down in the weeds Summary: The team is collaborative and communicates often via Microsoft Teams meetings, this person will be working hand in hand with the other teams to convert from Tableau to PowerBI, this person should be friendly, there is lots of team work, building and conversion within PowerBI Finite deadline to convert from Tableau to PowerBI is July so there may be times when deadlines for individual components is tight. This person will be Identifying what needs to convert over, as a bulk of it has not been completed. Responsibilities: • Convert and validate existing Tableau reports and dashboards into Power BI, ensuring all migrated assets meet business requirements for accuracy, clarity, and functionality. 80% • Collaborate with team members to design new report templates and visualizations in Power BI, leveraging survey data and other sources. 20% • Contributes to the team with other duties as needed. Qualifications: • Advanced experience with the Power BI reporting platform. • Intermediate to advanced experience with the Tableau reporting platform. • Proven ability to create, modify, and validate database-driven report templates and dashboards. • Demonstrated success in managing complex reporting projects end-to-end, operating autonomously, and delivering results without extensive guidance. • Ability to quickly understand project requirements and deliver value from day one. • Strong affinity for designing effective data visualizations that identify trends and unlock key insights. • Technical and quantitative reasoning skills, including understanding survey questionnaires, research methodologies, and the purpose of research. • Highly collaborative team player who is focused, self-motivated, detail oriented, accurate, and flexible -- able to quickly adapt to changing priorities and tight timelines. • Independent project management and time management skills to ensure timely delivery and adaptability in a remote work environment. • Familiarity with databases and Structured Query Language (SQL) will help in this position. • Understanding statistical concepts such as significance testing, weighting, Z-Test, etc. will help in this position. • Familiarity with survey data variable types and nuances will help in this position. • Familiarity with Qualtrics survey software platform will help in this position. • Familiarity with SPSS or similar analytical software will help in this position. #LI-GD1 #LI-Remote

- A key member of the Property Claim team, responsible for direct handling of first party Property claims of high severity and complexity. Responsibilities may also include oversight of first party Property claims handled by Third Party Administrator partner(s). Key Accountabilities/Deliverables: Ensure compliance with established claim handling guidelines regarding coverage, investigation, liability, damages evaluation and resolution Provide technical oversight and direction to TPA claim handlers Appropriately evaluate insurance contracts, including timely identification of coverage issues Effectively manage claim diaries to maintain progress toward claim resolution Provide oversight and/or direct claim handling in accordance with jurisdictional regulatory requirements Effectively represent the company's interest in claim market meetings Provide timely and proactive communication to internal business partners regarding large losses and relevant insights Contribute to continuous improvement of the Property Division by evaluating and implementing processes to improve customer service, technical excellence and/or efficiency of the operation. Participate in the Property Claim Quality Assurance program Technical Knowledge and Understanding: Knowledge of Commercial Property coverage forms Experience in FL and/or TX market(s); multi-jurisdictional experience preferred Strong working knowledge of building damage estimating practices Understanding of legal and regulatory environment Advanced negotiation skills, including alternative dispute resolution (Appraisal, Mediation, Arbitration) Ability to travel Strong communication skills (verbal and written) Ability to review processes and determine opportunities for improvement Proficient in use of automated claim system Solid understanding and ability to utilize Microsoft Office applications Adjuster license(s) as required Experience: Bachelor's degree or equivalent experience Minimum 5 years Commercial Property claims experience Additional Personal Lines Property claim experience preferred Liability claim experience preferred Litigation Management preferred The expected pay range for the role is $100,000 - $140,000. The specific offer will depend on an applicant's skills and experiences. The disclosed pay range estimate may also be adjusted for the applicable geographic differential for the location in which the position is filled. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa for this position. #LI-Remote - At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement. We offer medical, dental, vision, and life insurances; short and long-term disability; a Company-match of 100% of a 6% contribution 401(k) plan; an Employee Assistance Plan; Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program

Job Responsibilities Collaborate with the web3 team to create scalable, secure, and efficient solutions within the Polygon Network. Lead technical workshops, deep-dives, and architectural reviews to support consumer payments, infrastructure, and other web3-native dApps. Partner with contributors to develop innovative blockchain solutions, leveraging AggLayers capabilities. Ensure solutions align with Polygons strategic objectives and are optimized for performance, security, and cost-efficiency. Identify and seize joint go-to-market opportunities to enhance Polygons technology impact. Act as a trusted advisor to developers, translating their needs into successful blockchain solutions on Polygon. Support joint sales and marketing efforts to promote ecosystem growth. Stay updated on blockchain trends, including interoperability, scaling, user onboarding, and developer experience. Share best practices and innovations with the community through blogs, whitepapers, webinars, and speaking engagements. Represent contributor feedback within Polygon Labs, guiding the development of features and services that align with ecosystem needs. Candidate Requirements Bachelors degree or equivalent experience in a related field. Demonstrated experience in a developer-focused role within blockchain sectors like Enablement, Customer Success, Solutions Architecture, BD, or Sales. In-depth knowledge of foundational blockchain technology and hands-on experience with Web3 dApps. Comprehensive understanding of the Web3 infrastructure and key industry players. Strong communication and interpersonal skills, along with relationship-building and negotiation capabilities. Exceptional organizational and time-management abilities. Proven problem-solving and decision-making skills. Ability to work independently and collaboratively in a fast-paced environment. Desirable Skills and Experience Thought-leadership in public good infrastructure. Familiarity with CRM and partner management tools. Experience in developing and delivering productivity tools.

The Technical Engagement Specialist is the single point of contact for elevated technical issues with residential or commercial clients when those issues cannot be resolved by other support staff. This role handles all aspects of the customer relationship, with a primary focus on providing white-glove service and effective troubleshooting. Responsibilities: Handle direct inbound calls from residential, business, and hospitality customers. Serve as the first level of technical support for all services. Assist with service center activities, including order requests and billing inquiries. Review scheduled trouble tickets for potential remote resolution. Perform follow-up testing and troubleshooting to provide accurate and timely support. Troubleshoot and resolve Tier 1 issues, escalate when needed, and follow up to ensure expectations are exceeded. Communicate with customers via phone, chat, and email to make recommendations and resolve issues. Resolve questions or problems related to system configuration, product functionality, or enhancements. Act as the primary support liaison for customers. Maintain thorough knowledge of product lines and applications. Perform additional duties as assigned. Minimum Qualifications: High School Diploma (additional language skills a plus). Minimum of 2 years relevant work experience in customer service, telecommunications, or technical support. Clear, professional verbal and written communication skills. Strong organizational and problem-solving abilities. Ability to work nontraditional schedules, including evenings, weekends, and holidays. For remote roles: A quiet, distraction-free workspace. DSL or high-speed internet service with a minimum download speed of 25 Mbps (50 Mbps preferred). Ability to meet all technical requirements prior to the start of training. Working Place: Florida, Florida, United States Company : 2025 Oct 16th - Virtual - HotWire Communications

CRA is a leading global consulting firm that provides independent economic and financial analysis behind litigation matters, guides businesses through critical strategy and operational issues to become more profitable, and advises governments on the economic impact of policies and regulations. Our two main services - economic and management consulting - are delivered by practice groups that focus on specific areas of expertise or industries. Click here to learn how CRA can help you launch your career. Position Overview CRA's Forensic Services practice supports companies' commitment to integrity by assisting them and their counsel in independently responding to allegations of fraud, waste, abuse, misconduct, and non-compliance. We are noted for deploying cross-trained teams of forensic professionals to assist our clients in gaining deeper insights and greater value more quickly. We provide accounting and forensic services as well as cybercrime investigation services. As an Associate Principal, you will lead projects that help clients navigate the intersection of advertising technology, privacy compliance, and litigation risk. You will serve as a strategic and technical advisor across legal, marketing, web, and engineering functions, helping clients design compliant AdTech solutions and improve their compliance and litigation readiness. This role also involves evaluating how marketing technologies, analytics tools, and data collection practices interact with privacy requirements and emerging regulatory risks. Your responsibilities as an Associate Principal may include (but are not limited to): Analyze advertising technologies such as pixels, SDKs, tag managers, and server-side tracking. Advise upon technical engineering and industry data sharing standards impacting upstream and downstream participants in the digital advertising lifecycle. Lead project delivery across client engagements, ensuring high-quality execution and on-time delivery. Advise clients on privacy compliant AdTech strategy, platform implementation, and data collection. Support litigation, regulatory response, and internal investigations by analyzing AdTech systems, data flows, and tracking technologies. Design privacy-compliant media and data activation strategies, including clean room use, consent management, and signal architecture. Evaluate AdTech stacks and data sharing practices for legal risk and technical effectiveness. Provide input and requirements for internal and client-facing tool development. Lead assessments to map and analyze personal data flows across web, mobile, and media platforms. Draft reports and develop material to be used in testimony or similar contexts. Deliver clear, actionable insights to legal counsel, marketing executives, and technical stakeholders. Assess development of advertising technologies in support of identify privacy implications, data integrity issues, and potential compliance gaps. Partner with marketing and product teams to translate complex privacy and AdTech findings into practical guidance that informs digital roadmap decisions and reduces exposure to regulatory and litigation risk. Develop bespoke analytics and investigatory tools to support client and counsel in AdTech litigation, regulatory compliance, and investigations. Contribute to internal knowledge development in AdTech, privacy engineering, and data monetization strategy. Desired Qualifications Bachelor's or Master's degree in Computer Science, Information Systems, Marketing Technology, or related field. 7-10+ years of experience in AdTech, MarTech, or digital media strategy, preferably within a consulting firm, agency, or platform development. Deep understanding of programmatic advertising, data management platforms, tracking methods (client/server-side), Real-Time Bidding, and ID resolution methods. Familiarity with key regulations and litigation trends affecting AdTech and data privacy. Experience with tools such as Google Ads/CM360, Trade Desk, LiveRamp, Adobe Launch, and clean rooms. Strong client-facing skills with the ability to translate technical complexity into strategic recommendations. Proven ability to lead cross-functional projects under deadline pressure. To Apply To be considered for a position in the United States, we require the following: Resume - please include current address, personal email and telephone number; If you are interested in applying for one of our international locations, please visit our Careers site to view and apply for available jobs. Career Growth and Benefits CRA's robust skills development programs, including a commitment to offering 100 hours of training annually through formal and informal programs, encourage you to thrive as an individual and team member. Beginning with research and analysis skill building, training continues with technical training, presentation skills, internal seminars, and career mentoring and performance coaching from an assigned senior colleague. Additional leadership and collaboration opportunities exist through internal firm development activities. We offer a comprehensive total rewards program including a superior benefits package, wellness programming to support physical, mental, emotional and financial well-being, and in-house immigration support for foreign nationals and international business travelers. Work Location Flexibility CRA creates a work environment that enables our colleagues to benefit from being together in the office to best deliver on our promise of career growth, mentorship and inclusivity. At the same time, we recognize that individuals realize a range of benefits when working from home periodically. We currently expect that individuals spend at least 3 to 4 days a week working in the office (which may include traveling to another CRA office or to client meetings), with specific days determined in coordination with your practice or team. Our Commitment to Equal Employment Opportunity Charles River Associates is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran, or any other protected characteristic under applicable law. Salary and other compensation A good-faith estimate of the annual base salary range for this position is $140,000 - $170,000. Stating pay within this range may vary based on factors such as education level, experience, skills, geographic location, market conditions, and other qualifications of the successful candidate. This position may be eligible for additional bonus incentive compensation. CRA offers a comprehensive benefits package, subject to eligibility requirements, which may include: medical, dental, and vision insurance; 401(k) retirement plan with employer match; life and disability insurance; paid time off (vacation, sick leave, holidays); paid parental leave; wellness programs and employee assistance resources; and commuter benefits.

As a Tier 2 Senior Technical Support Specialist, you are a technical expert on Conversica's customer support team. You have top-tier diagnostic and troubleshooting skills and a passion for providing best-in-class support and practical solutions for the trickiest tickets. You are proactive, curious, detail-oriented, and a creative problem-solver. You have a lot of knowledge and share it freely and easily - being an SME motivates you. You value teamwork and you are energized about working cross-functionally with other teams to solve problems and achieve great outcomes. If you are passionate about technology and want to impact an evolving support team, this organization is right for you. This is a U.S. based role designed for candidates in the Pacific or Mountain time zones to support full-day technical coverage.Responsibilities Troubleshoot and diagnose non-standard and complex technical issues using internal tools, SQL queries, and external resources. Engage with customers, partners, and internal contacts via email, phone, and live chat to deliver a next-level support experience. Serve as the primary escalation point for Tier 1, handling escalated tickets with professionalism and empathy. Triage and escalate bug and problem tickets to Product and Engineering, including reproducing issues, documenting root causes, and recommending potential fixes. Proactively communicate escalations, outages, and their business impact to leadership and affected stakeholders. Partner with Product, Engineering, and Customer Success teams on high-priority tickets and systemic product improvements. Cultivate a deep knowledge of Conversica's software and mentor Tier 1 support staff, sharing knowledge and coaching on advanced troubleshooting. Analyze ticket trends, conduct root cause analysis, and propose long-term solutions to prevent repeat issues. Document ticket notes and customer interactions thoroughly and accurately in the support ticketing system. Write and contribute content to the knowledge base, including advanced troubleshooting guides and escalation playbooks. Assist customers with navigation and troubleshooting as needed, but primarily focus on resolving complex and escalated issues. Apply account optimizations and customizations submitted internally by the Customer Success team. Qualifications 3+ years experience in a SaaS technical support role required. Proven technical aptitude with ability to troubleshoot and resolve complex issues independently. Knowledge of sales and marketing tech stacks, including marketing automation platforms, CRMs, and integrations. Strong understanding of logic functions and ability to create formulas. Proficient in SQL with ability to write, test, and troubleshoot queries. Experience using ticketing systems such as Zendesk, JIRA, or ServiceNow. Strong problem-solving, critical thinking, and time-management skills. Excellent written and verbal communicator; able to deliver clear, empathetic, and professional customer interactions. Experience mentoring or training Tier 1 support staff preferred. Self-motivated and able to work independently or cross-functionally in fast-paced environments. High school diploma or equivalent with relevant work experience. Associate degree or higher preferred. Availability to work Pacific or Mountain time zone hours. Our compensation reflects the cost of labor across several US geographic markets. This is a full-time, hourly non-exempt position. The hourly rate ranges from $28.00 - $31.00 Pay is based on a number of factors, including market location and job-related knowledge, skills, and experience. Conversica offers comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity.

Who We Are: Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world's largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues. Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish. Location: Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area. Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility. The Team: Make-A-Wish America is the national headquarters for our organization, providing resources and support for our Chapters around the country. The Information Technology team is comprised of a diverse team of technologists responsible for building and operating the technologies that enable Make-A-Wish to grant the wish of every eligible child. The Role: This role assists in the procurement, installation, and life-cycle maintenance of IT hardware and software (PCs, peripherals, operating systems, telecom equipment, and other software). Participates in the day-to-day operations of the helpdesk, ensuring prompt, accurate, and courteous call resolution resulting in overall client satisfaction. Knowledge and Abilities Demonstrated successful problem-solving abilities. Possess strong written and verbal communication skills. Exhibit ability to translate technical concepts into laymen's terms. Engage effectively with professionals at all levels of the organization. Organize work, prioritize and make timely decisions with sound judgment. Expert level in deploying, configuring and resolving issues across Windows and mac OS platforms in end-user environments. Advanced administration of the Microsoft 365 suite-including Exchange Online, Teams, SharePoint, and OneDrive-with proven ability to manage user access, enforce security policies, and optimize service configurations across enterprise settings Strong expertise in device and endpoint management using Microsoft Intune and Azure AD, complemented by hands-on proficiency in Print Management tools to support scalable, secure infrastructure Duties and Responsibilities Installs, and maintains IT hardware and software to meet the Make-A-Wish Foundation's needs and keep the organization functioning at optimal capacity. Provides technical support that requires an on-site presence (server, network, PC, or telecom equipment failure). Performs software/hardware troubleshooting, patches, and reinstallations. Maintains Active Directory accounts, creating, disabling, deleting, and assigning permissions. Performs back-up and data recovery using Backup Exec, tape drives, and offsite storage. Manage and maintain email accounts including permissions, mailbox size, Outlook Web Access, and mobile device set-up. Participates in the daily operation of the Helpdesk, ensuring calls are handled and resolved in a prompt, accurate, and courteous manner. Analyzes technical trends and metrics on helpdesk issues providing detail reports. Provide end users with information, support, and training on the organization's products and services. Assists with new office set-ups. Office expansions, including relocation, and/or installation of voice/data solutions, LAN and PC equipment. Acts as support for disaster recovery solutions including off-site storage, backup/recovery platform maintenance, and documentation. Serve as a technical mentor to Level 1 technicians by offering guidance and training. Qualifications High school diploma or general education degree (GED) required; Bachelor's degree in Computer Information Systems or related field preferred or equivalent work experience. Minimum of 3+ years hands-on experience in a Help Desk or technical support environment supporting end-users across Windows and mac OS environments. Advanced knowledge and administration of Microsoft 365 suite required. Experience in device and endpoint management using Microsoft Intune, Azure AD, and Print Management tools required. Experience with Kaesya VSA, A+, NetPlus, MCSE preferred. Working Conditions Ability to thrive in a remote environment Some travel required. Requires work outside a traditional Monday - Friday work week, and normal business hours. This Role's Hiring Range$56,300-$60,000 USD What We Offer: Benefits Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness Competitive compensation with annual incentive potential Health Savings Account and Flexible Spending Account Options Health Reimbursement Account fully funded by Make-A-Wish America Short Term Disability*, Long Term Disability* and Life Insurance Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo 401(k) Retirement Savings Plan with 5% match after one year of service Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires Time Off Up to 15 PTO days 10 Sick Days 11 Paid Holidays 2 Volunteer Days after one year of service 2 Personal Days accrued annually Parental Leave Also... Employee Awards and Recognition Programs Individual and Leadership Development Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets *Monthly premiums paid for the employee for vision, dental, and short/long term disability.

Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit along the way. We're growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity. Why You'll Love This Role Cribl is seeking Senior Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams. In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software and enjoying all the goat gifs the internet has to offer. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration. As An Active Member Of Our Team, You Will… Develop a deep technical understanding of Cribl Stream and our other products. Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues. Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions. This position will require stand-by, on-call, or off-hours duties. If You've Got It - We Want It BS degree in Computer Science or similar degree, or equivalent work experience. 5+ years' experience supporting enterprise customers or working hands-on with distributed systems. Passionate about working on complex technical issues. Expert-level troubleshooting, problem-solving skills, and critical thinking. Excellent client-facing skills, excellent written and verbal communication skills. Experience with Linux, AWS, Azure, and Networking. Top Secret Security clearance Bonus Points/Preferred Qualifications: Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies Regex and JavaScript experience is a Plus Salary Range ($104,000 - $163,000) The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus #LI-KJ1 #LI-Remote Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at cribl.io/about-us.

**The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables. **Responsibilities** **Key Responsibilities** + Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices. + Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. + Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. + Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality. + Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols. + Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service. + Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards. + Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services. + Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections. + Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Associates degree in relevant field. + 6 years' experience in computer user support + Valid driver's license, travel may be required. + Experience supporting Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) + COMPTIA Security Certification + Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. + Exceptional verbal and written communication skills. + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately **Desired Qualifications:** + 5 years Preferred Hands-on experience with Spring Boot Java Applications. + 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later. + 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum) + 5 years Preferred Hands-on experience with web applications developed for Cloud platform + 5 years Preferred Hands-on experience with CI/CD methodology + 5 years Preferred Hands-on development experience for mobile and tablet platforms **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Program Manager** **Working Conditions** + Professional hybrid office environment. + Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $32.00 /Hr. Submit a Referral (**************************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103791_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _No_ **Clearance Required** _Secret_

The role in a nutshell: We're looking for a Senior Technical Support Engineer who's equal parts problem-solver, translator, and customer hero. You'll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos. This isn't just “reset the password and move on” support: you'll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support. Serious work, fun team, big impact. What you'll do: Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images. Escalate wisely: Engage the Engineering team when things get spicy. Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed. Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans. Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix. Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution. Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams. Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick. Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support. What we're looking for: You've spent 5+ years supporting enterprise customers with a confident, calm approach. 3+ years under your belt with Linux, Docker and Kubernetes. You dream in containers. You deliver top-tier customer experiences with stellar written and verbal communication. You're a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more. You're comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff. Experience with AWS, Azure, or GCP; AWS EKS experience is a plus. Extra kudos if you've flirted with security frameworks, software supply chain security, or vulnerability scanning. Extra kudos if you bring CKA, CKAD, CKS or KCSA certs and aspire to be a future Kubestronaut. Startup experience? Even better. You've navigated fast lanes before. A curious soul who learns faster than a caffeinated squirrel. You hold a bachelor's degree (STEM preferred) or have equivalent battle scars from the real world. Base Salary Range$128,000-$140,000 USD About Us Chainguard is the secure foundation for software development and deployment. By providing guarded open source software, built from source and updated continuously, Chainguard helps organizations eliminate threats in their software supply chains. Founded by the industry's leading experts on open source software, security and cloud native development, Chainguard has built the largest library of open source software that is secure by default. Chainguard's mission is to be the safe source for open source. We live and breathe our company values: We are customer obsessed - We focus on delivering solutions to our customers that create value and make their lives better. We have a bias for intentional action - We prioritize, plan, try things, and fail fast. We don't take ourselves too seriously (but we do serious work) - We are solving an important problem which takes focus, but we also like to enjoy the journey. We trust each other and assume good intentions - We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. ∞ Flexible Time Off: Take the time you need - to do our best work, we need to recharge and reset. 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring “Chainguardians'' with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Privacy Policy. ©2025 Chainguard. All Rights Reserved.

Are you ready? If so, then come be a part of our Technical Support team as an innovative leader in healthcare interoperability. Life Image, is currently seeking a technical support guru to help us drive overall client satisfaction based on the consistent delivery of Life Image's next generation and legacy applications. Do you want to make a difference? Are you ready to bring your career to the next level? Do you want to work for a company that will enable you to put your passion, experience, and technical support skills to work supporting first in kind applications that will help change healthcare for the better? Anything is possible with you and our team. The talent of our team is what has made us the global leader in healthcare interoperability. At Life Image we hire the best people, and help them grow professionally, ensuring a bright future for our teams and our partners. This position will be remote based in the assigned region. POSITION OVERVIEW In this role, the Senior Technical Support Engineer is responsible for providing technical assistance for Life Image's applications to customers via phone, email, and other channels as appropriate. The Senior Technical Support Engineer focuses on in-depth problem analysis of Life Image's applications and their integration into customer environments using fundamental troubleshooting skills and technical knowledge to isolate, analyze, and provide resolution to customer issues. RESPONSIBILITIES Applies advanced technical expertise to resolve Level I thru Level III technical issues. Answer daily customer calls and email tickets efficiently, exceeding customer expectations by providing outstanding customer service. Analyze break/fix issues and work with empathy and a sense of urgency to deliver solutions to meet customer needs. Manage customer cases and document all customer interactions and resolutions in Salesforce, our case management system. Actively contribute to our technical knowledge base, online community, and other technical documentation. Collaborate and take ownership of technical issues and work with internal teams in identifying product defects, designing solutions, and testing. Work effectively with cross-functional teams including Sales, Product, Engineering, and Technical Operations. Support customers by responding within the designated service-level agreement (SLA) period to incoming customer inquiries about our applications. Proactively update our customers and ensure that they are satisfied with our support service. As a 24x7x365 organization, holidays and on-call responsibilities; is required. REQUIREMENTS Bachelor's degree in Computer Science, or equivalent relevant work experience. 5+ years of experience in a Tier I thru Tier III support environment and/or advanced networking and database experience (advanced experience w/ one of the following MS-SQL, Oracle, MySQL and SQL queries). Experience with the implementation and support of Radiology Information Systems (RIS), Picture Archiving and Communications Systems (PACS), and/or Diagnostic Imaging Workflow Management solutions. Experience with supporting OS (primarily Linux), application servers (Apache Tomcat). Knowledge of network and web related protocols (e.g. TCP/IP, LDAP, HTTP, HTTPS), firewalls, proxies, web servers. Excellent verbal and written communication skills. Advanced troubleshooting skills in a technical environment. Excellent analytical and problem solving skills. Life Image offers a comprehensive compensation and benefits package, including paid holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. Life Image's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Verification of employment eligibility will be required as a condition of hire.

About the Opportunity We're hiring a Technical Support Engineer to assist in the next phase of our growth. You'll work alongside builders who have helped to shape the success of companies such as Google, Okta, AWS among others. The service we deliver is empathetic yet ambitious, direct, and comprehensive. You will be an early member of a global, distributed team that drives continuous improvement, in terms of efficiency of support processes and customer satisfaction. If you have an obsession for making customers successful in driving value out of their cloud data, you will have a lot in common with Veza! You Will: Provide nuanced technical and non-technical end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution. Manage the escalation of and ensuring prioritization of product defects into the engineering team Take ownership of the customer experience and functioning as an advocate and voice of the customer with product and engineering teams Create and share knowledge in both written and verbal forms both internally and externally Function as a subject matter expert within support for Veza products Effectively communicate and partner with cross-functional teams such as Product Management, Engineering, Sales, and R&D to drive good customer outcomes You Have: Education BA/BS degree or equivalent experience required Experience 5+ years of customer support, technical support, or security engineer experience for an enterprise cloud based platform Prior experience providing support to enterprise customers specifically in a start-up environment. An understanding of role based access control and least privileged access practices Broad knowledge of, and experience in, fundamental information security concepts. Strong working understanding of Identity Providers such as Okta and Azure Strong knowledge of RESTful APIs with the ability to understand and troubleshoot issues with cloud services Strong knowledge of identity and access management practices Attention to detail while being able to balance multiple priorities Ability to work independently with minimal supervision as part of a team. Ability to learn new technologies quickly. Ability to participate in an on-call rotation. Other/Nice to Have: Security centric experience in administering cloud compute providers (AWS, GCP, Oracle Cloud) Experience with utilization of Python scripting in solving tangible customer issues Our Culture We're driven to build a strong company culture and are looking for individuals with solid alignment with the following: Ownership Mindset Act with Integrity Guardians of our Customers Opinionated Humility Build Trust, Earn Trust At Veza, your base pay is one part of your total compensation package. For this position, the reasonably expected pay range can be discussed with your recruiter for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for equity and a competitive benefits package. Veza is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants according to applicable federal, state, and local laws. If a candidate with a disability requires an accommodation during the recruitment process, please email ******************* About Veza Veza is the identity security company. Identity and security teams use Veza to secure identity access across SaaS apps, on-prem apps, data systems, and cloud infrastructure. Veza solves the blind spots of traditional identity tools with its unique ability to ingest and organize permissions metadata in the Veza Authorization Graph. Global enterprises like Blackstone, Wynn Resorts, and Expedia trust Veza to visualize access permissions, monitor permissions activity, automate access reviews, and remediate privilege violations. Founded in 2020, Veza is headquartered in Redwood City, California, and is funded by Accel, Bain Capital, Ballistic Ventures, GV, Norwest Venture Partners, and True Ventures. Visit us at veza.com and follow us on LinkedIn, Twitter, and YouTube.

Our mission is to make world-class software security available to everyone. This means building program analysis tools that are open source, easy to use, powerful, and fast. It also means building a team with security expertise and a passion for great developer experiences. Most of all, it means working with honesty and respect in a diverse community of dreamers and builders. We've redefined static analysis tooling by committing to all of these, and turned our project, Semgrep, into an essential safeguard for code at Snowflake, Dropbox, and more. The Senior Technical Support Engineer I (TSE) is a critical role in our Engineering Department. Our TSEs enhance the customer experience and drive value by being trusted technical experts. We engage with customers to troubleshoot highly technical issues. You'll be the first line of defense against technical support issues that arrive via email, slack, and other forums of support tickets. In this role you will investigate and resolve customer problems for the Semgrep product line, including Semgrep SAST, Supply Chain and Secrets. Support is a very cross-functional team, partnering across Engineering, Product, and Sales - providing opportunities for career growth in a lively and fast-paced environment. Location expectations: This role can be fully remote, but located in the SF/NYC/Boston/Denver area. Prior experience in a fast-paced, tech environment is helpful, but we are more interested in your problem solving skills than your pedigree. So if this opportunity excites you but you don't meet the exact requirements, apply anyway! What you'll do Understand, reproduce and resolve complicated technical issues supporting AppSec Engineers, Security Engineers, and Software Engineers. Drive an operational mindset with managing support tickets - ensuring data and systems are updated to resolve tickets and identify areas of improvement for the customer experience. Be the voice of the customer to help prioritize recurring feature requests with our product and engineering teams. Help our team scale over time - write documentation, create troubleshooting playbooks, develop new tooling/training/processes that drive efficiency. Participate in on-call duties to cover urgent tickets for regional holidays, Semgrep company holidays, and a global rotation for weekend support. You are ideal for this role if you have Excellent written and verbal communication skills. A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git. Familiarity with Web Application Security concepts including OWASP Top 10. Basic understanding of API and Webhooks. A genuine interest and passion for helping solve problems, with a high degree of empathy for the customer experience. 2+ years of experience working in a technical customer support role or former experience as a software engineer. Ability to work 9am - 6pm local time Monday through Friday; plus availability for rotational on-call support for weekend/holiday rotation. Compensation Salary Range: $101,000 - $119,000 USD Our compensation package includes equity and benefits in addition to salary. Please note that the range listed is for someone based in the San Francisco Bay Area. What we offer Our goal is to competitively and fairly compensate every Semgrep employee with a system that equally rewards those who are vocal and those who are less comfortable making demands during the final steps of the hiring process. To that end, we generate internal compensation bands that are used when discussing and negotiating salaries. We update these based on market data to make sure they're above the average for comparable roles. We also invest in our employees' well-being and long term success with comprehensive health plans, generous vacation time, 401k, learning stipends, and more. Our benefits are for everyone, so that you're taken care of, and we work with individuals to make sure they have what they need, whether that's quiet work space, adjusted hours, or something else. Who we are We have people from France and the Philippines, physics and philosophy, formal methods research and full fledged corporations. We're new parents and new grads, aspiring authors and aspiring Americans, dog lovers and dogfooders. We get together often to bike, bake, and meet up in parks. In our interactions, we believe respect and honesty go hand in hand, and prioritize both. Semgrep is an equal-opportunity employer seeking a diverse range of backgrounds. We value who you are - including your cultural heritage, your socioeconomic status, your age, your race, your gender, your sexual orientation, your disabilities. We value what's vitally important to you - your family, your religion, your politics. We value what you love in this world - your music, your weekend pursuits. We believe in welcoming varied professional backgrounds, educations, and interests. If you're exceptional in your role, believe in Semgrep's mission, and treat Semgrep's values as your own, you belong here. Please Note: For US-based roles open to remote work, we are currently able to hire employees in the following states only: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Oregon, Tennessee, Texas, Virginia, and Washington.

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry's highest-rated provider for third-party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft. We have an immediate need for an experienced VMware L3 Support Engineer: Occasional after hours, weekends and holidays support for urgent customer issues. Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues. Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer's systems. Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model. Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases. Provide when requested root cause analysis for technical issues. Assist with creating and maintaining relevant knowledge articles. Work with other internal stakeholders as needed to enhance the overall customer experience. Strong analytical and problem-solving skills Promote best practise and new methodologies Role skill requirements: Minimum 5 years' experience across VMware core technologies at a senior support level. Experience in handling critical customer situations. Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs. Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies Understanding of Edge Services: Load balancer configuration, NAT and VPN. Knowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch). Knowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE). Knowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates. Proficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment. Proficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design Proficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization. Familiarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management. Certifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus We are committed to fair and equitable compensation practices. As such, compensation will ultimately be in line with the labor market data, and the location in which the position is filled. Final compensation for this role will be determined by various factors such as education, experience, knowledge, skills, and abilities of the candidate, and alignment with labor market data and geographic location. US - Pay Transparency $105,000-$115,000 USD For California based applicants, see our CCPA policy here - Privacy Policy

Role Description The Diagnostics Technical Specialist (DTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territories. The specialist will be involved in all phases of the onsite support process with emphasis on selling Dx solutions, diagnostics implementation, workflow improvements, and increasing utilization of diagnostic products. Their purpose is to align with key clinics and hospitals with all aspects of aligned SOP pull through, implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products. Anticipated travel within assigned territory as required (up to 80%). Typically works standard business hours, Monday through Friday. New hire initial trainings will be held in Union City, CA; Malvern, PA; & Parsippany, NJ. National sales & training meetings as well as regional sales meetings will be scheduled in advance and will require out of state travel. Responsibilities: Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products. Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products. Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings. Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations. Provides post sale product installation and validation, applications and operations training. Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information. Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through. Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes. Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments. Works closely with the Area Business Manager (ABMs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach. Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers. Ability to safely lift and move 60 lbs. Knowledge, Skills, Ability Requirements: Computer skills (i.e. Microsoft Office, Excel, Adobe) At least one year of experience working in a clinical setting. Basic knowledge of animal disease states preferred. Knowledge of diagnostic products, instrumentation, and clinic processes Candidate must possess an analytical mindset and demonstrable critical thinking skills Must have the availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests. This position requires travel to multiple locations within the US and Canada. Typically works standard business hours, Monday through Friday. May be required to travel on a Sunday to be at a customer location Monday morning. Bilingual, Spanish or French is a plus Qualifications (Training, Education, & Prior Experience): Position requires an Associate degree with a bachelor's degree preferred or equivalent experience. A degree from a Veterinary Technology Program preferred Credentialed Veterinary Technician preferred Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at ********************************** to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.