There is more than meets the eye when it comes to being an advanced technical support. For example, did you know that they make an average of $44.37 an hour? That's $92,296 a year! Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does an Advanced Technical Support Do

There are certain skills that many advanced technical supports have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

How To Become an Advanced Technical Support

If you're interested in becoming an advanced technical support, one of the first things to consider is how much education you need. We've determined that 31.2% of advanced technical supports have a bachelor's degree. In terms of higher education levels, we found that 2.1% of advanced technical supports have master's degrees. Even though some advanced technical supports have a college degree, it's possible to become one with only a high school degree or GED.

Advanced Technical Support Career Paths

Average Salary for an Advanced Technical Support

Advanced Technical Supports in America make an average salary of $92,296 per year or $44 per hour. The top 10 percent makes over $134,000 per year, while the bottom 10 percent under $63,000 per year.
Average Advanced Technical Support Salary
$92,296 Yearly
$44.37 hourly
$63,000
10 %
$92,000
Median
$134,000
90 %

What Am I Worth?

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How To Become an Advanced Technical Support
How To Become an Advanced Technical Support Career Overview

States With The Most Advanced Technical Support Jobs

Mouse over a state to see the number of active advanced technical support jobs in each state. The darker areas on the map show where advanced technical supports earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Advanced Technical Support Jobs By State

RankStateNumber of JobsAverage Salary
1California4,769$106,871
2Texas3,246$85,077
3Florida2,398$74,813
4New York2,183$110,109
5Illinois1,916$87,398
6Michigan1,839$85,608
7Pennsylvania1,737$120,705
8Georgia1,569$78,740
9North Carolina1,489$85,324
10Ohio1,476$81,179
11Missouri1,293$75,909
12Minnesota1,060$73,390
13Colorado1,024$66,068
14Virginia917$92,988
15South Carolina891$78,913
16Indiana818$75,510
17Massachusetts797$118,956
18Wisconsin791$84,589
19Tennessee708$78,127
20Alabama682$83,156
21New Jersey651$122,755
22Arkansas632$94,995
23Arizona571$94,966
24Oklahoma570$82,625
25Louisiana563$73,264
26Maryland562$106,695
27Connecticut532$103,963
28Nevada524$98,703
29Washington505$97,315
30New Mexico454$80,386
31Utah430$77,966
32Kentucky418$80,307
33Mississippi416$72,588
34Kansas416$70,879
35Oregon396$86,425
36Iowa389$80,375
37Nebraska317$74,712
38South Dakota244$70,266
39Delaware191$120,468
40New Hampshire185$93,419
41Maine163$105,067
42North Dakota156$88,513
43Idaho145$71,622
44West Virginia140$80,834
45Alaska128$65,674
46Rhode Island126$111,287
47Montana106$65,518
48Vermont79$109,788
49Hawaii64$81,413
50Wyoming52$67,963

Advanced Technical Support Education

Advanced Technical Support Majors

24.4 %

Advanced Technical Support Degrees

Bachelors

31.2 %

High School Diploma

27.5 %

Associate

26.8 %

Top Colleges for Advanced Technical Supports

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

Top Skills For an Advanced Technical Support

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.6% of advanced technical supports listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Advanced Technical Support Resume templates

Zippia allows you to choose from different easy-to-use Advanced Technical Support templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Advanced Technical Support resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Advanced Technical Support Demographics

Advanced Technical Support Gender Distribution

Male
Male
59%
Female
Female
41%

After extensive research and analysis, Zippia's data science team found that:

  • Among advanced technical supports, 41.4% of them are women, while 58.6% are men.

  • The most common race/ethnicity among advanced technical supports is White, which makes up 60.1% of all advanced technical supports.

  • The most common foreign language among advanced technical supports is Spanish at 66.1%.

Work Experience Programs For Advanced Technical Supports

Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!

Accessing the World of Work Program

Company: Standard Bank

Cost: Free

Duration: 4.5-5.5 hours

Advanced Commerical Law Program

Company: King & Wood Mallesons

Cost: Free

Duration: 5-6 hours

Advanced Software Engineering Program

Company: Walmart India

Cost: Free

Duration: 3.5-4 hours

Digital Assurance Program

Company: PwC Switzerland

Cost: Free

Duration: 5-6 hours

Software Development Program

Company: Standard Bank

Cost: Free

Duration: 4.5-5.5 hours

StartUps for Smarter Cities Program

Company: Sydney School of Entrepreneurship

Cost: Free

Duration: 7-9 hours

Developer Program

Company: Accenture Nordics

Cost: Free

Duration: 2-3 hours

Software Engineering Program

Company: J.P. Morgan

Cost: Free

Duration: 5 hours

Coding: Development & Advanced Engineering Program

Company: Accenture North America

Cost: Free

Duration: 5-6 hours

Accounting Program

Company: Chartered Accountants ANZ

Cost: Free

Duration: 3 hours

Online Courses For Advanced Technical Support That You May Like

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According to Indeed.com in August 2022, the average annual salary for Technical Support is $51,758, though it can go considerably higher. The need for technology is constantly growing, as is the job market for tech support professionals. In this course you’ll get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. To help you with moving into the field, the course...

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Top Advanced Technical Support Employers

Most Common Employers For Advanced Technical Support

RankCompanyAverage SalaryHourly RateJob Openings
1Apple$139,275$66.966
2IBM$106,875$51.386
3DXC Technology$99,098$47.6418
4Hewlett Packard Enterprise$94,656$45.5118
5Dell$94,626$45.494
6Vonage$82,074$39.4623
7Stream Companies$73,260$35.2224
8AT&T$66,588$32.01512
9StarTek$66,115$31.7915
10Teleperformance USA$65,016$31.2688

Advanced Technical Support Videos