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Advanced Technical Support Careers

There is more than meets the eye when it comes to being an advanced technical support. For example, did you know that they make an average of $39.36 an hour? That's $81,874 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does an Advanced Technical Support Do

There are certain skills that many advanced technical supports have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be an advanced technical support, we found that a lot of resumes listed 17.5% of advanced technical supports included customer service, while 12.0% of resumes included technical support, and 8.1% of resumes included trouble shooting. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the advanced technical support job title. But what industry to start with? Most advanced technical supports actually find jobs in the technology and telecommunication industries.

How To Become an Advanced Technical Support

If you're interested in becoming an advanced technical support, one of the first things to consider is how much education you need. We've determined that 24.6% of advanced technical supports have a bachelor's degree. In terms of higher education levels, we found that 1.6% of advanced technical supports have master's degrees. Even though some advanced technical supports have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become an advanced technical support. When we researched the most common majors for an advanced technical support, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on advanced technical support resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become an advanced technical support. In fact, many advanced technical support jobs require experience in a role such as customer service representative. Meanwhile, many advanced technical supports also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$81,874
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
76,253
Job Openings

Advanced Technical Support Career Paths

Top Careers Before Advanced Technical Support

Cashier
18.8 %

Top Careers After Advanced Technical Support

Cashier
9.5 %

Advanced Technical Support Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for an Advanced Technical Support

Advanced Technical Supports in America make an average salary of $81,874 per year or $39 per hour. The top 10 percent makes over $110,000 per year, while the bottom 10 percent under $60,000 per year.
Average Salary
$81,874
Find Your Salary Estimate
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Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Instructional Support Tech-Advanced Manufacturing Area of Study
Instructional Support Tech-Advanced Manufacturing Area of Study
Renton Technical College
Renton Technical College
03/18/2021
03/18/2021
$40,50703/18/2021
$40,507
Advanced Technical Support-Commercial Print
Advanced Technical Support-Commercial Print
Ricoh Americas Corporation
Ricoh Americas Corporation
03/11/2021
03/11/2021
$83,90003/11/2021
$83,900
Advanced Technical Support
Advanced Technical Support
SDSU Research Foundation
SDSU Research Foundation
05/15/2019
05/15/2019
$30,38705/15/2019
$30,387
Senior-Advanced Technical Support
Senior-Advanced Technical Support
at&T Services, Inc.
at&T Services, Inc.
08/16/2013
08/16/2013
$118,64808/16/2013
$118,648
Senior-Advanced Technical Support
Senior-Advanced Technical Support
at&T, Inc., and All of Its Subsidiaries and Affiliates
at&T, Inc., and All of Its Subsidiaries and Affiliates
12/09/2011
12/09/2011
$111,84012/09/2011
$111,840

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Advanced Technical Support Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming an Advanced Technical Support. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write an Advanced Technical Support Resume

At Zippia, we went through countless Advanced Technical Support resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Advanced Technical Support Demographics

Gender

male

53.4 %

female

43.1 %

unknown

3.4 %

Ethnicity

White

62.3 %

Hispanic or Latino

14.4 %

Black or African American

10.1 %

Foreign Languages Spoken

Spanish

66.1 %

French

7.1 %

Portuguese

3.6 %
See More Demographics

Advanced Technical Support Education

Majors

Business
24.0 %

Degrees

Certificate

25.6 %

Bachelors

24.6 %

High School Diploma

21.4 %

Top Colleges for Advanced Technical Supports

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
See More Education Info

Online Courses For Advanced Technical Support That You May Like

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.2
(578)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
4.1
(384)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For an Advanced Technical Support

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.5% of advanced technical supports listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

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Top Advanced Technical Support Employers

1. AT&T
4.7
Avg. Salary: 
$91,073
Advanced Technical Supports Hired: 
528+
2. Sprint
4.5
Avg. Salary: 
$85,078
Advanced Technical Supports Hired: 
268+
3. Dish Network
4.2
Avg. Salary: 
$86,994
Advanced Technical Supports Hired: 
234+
4. Alorica
4.2
Avg. Salary: 
$53,783
Advanced Technical Supports Hired: 
223+
5. Comcast
4.6
Avg. Salary: 
$89,572
Advanced Technical Supports Hired: 
91+
6. Teleperformance
4.0
Avg. Salary: 
$75,461
Advanced Technical Supports Hired: 
84+

Advanced Technical Support Videos

Updated October 2, 2020