Advanced technical support demographics and statistics in the US
Advanced technical support demographics research summary. Zippia estimates advanced technical support demographics and statistics in the United States by using a database of 30 million profiles. Our advanced technical support estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about advanced technical supports after extensive research and analysis:
- There are over 42,198 advanced technical supports currently employed in the United States.
- 41.4% of all advanced technical supports are women, while 58.6% are men.
- The average advanced technical support age is 42 years old.
- The most common ethnicity of advanced technical supports is White (56.2%), followed by Hispanic or Latino (17.0%), Asian (10.6%) and Black or African American (10.4%).
- In 2022, women earned 97% of what men earned.
- 11% of all advanced technical supports are LGBT.
- Advanced technical supports are 62% more likely to work at private companies in comparison to public companies.
On this page
Advanced technical support demographics by:
Advanced technical support gender statistics
41.4% of advanced technical supports are women and 58.6% of advanced technical supports are men.
- Male, 58.6%
- Female, 41.4%
Advanced technical support gender ratio
| Gender | Percentages |
|---|---|
| Male | 58.6% |
| Female | 41.4% |
Advanced technical support gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$95,702
Female income
$92,917
Advanced technical support gender ratio over time
This data breaks down the percentage of men and women in advanced technical support positions over time. Currently, 41.4% of advanced technical supports are female.
Advanced technical support gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 52.22% | 47.78% |
| 2011 | 53.43% | 46.57% |
| 2012 | 55.22% | 44.78% |
| 2013 | 55.88% | 44.12% |
| 2014 | 56.37% | 43.63% |
| 2015 | 58.63% | 41.37% |
| 2016 | 58.80% | 41.20% |
| 2017 | 58.68% | 41.32% |
| 2018 | 59.62% | 40.38% |
| 2019 | 57.94% | 42.06% |
| 2020 | 58.59% | 41.41% |
| 2021 | 58.65% | 41.35% |
Advanced technical support related jobs gender ratio
We compared advanced technical supports with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Advanced Technical Support | 59% | 41% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Advanced technical support demographics by race
The most common ethnicity among advanced technical supports is White, which makes up 56.2% of all advanced technical supports. Comparatively, 17.0% of advanced technical supports are Hispanic or Latino and 10.6% of advanced technical supports are Asian.
- White, 56.2%
- Hispanic or Latino, 17.0%
- Asian, 10.6%
- Black or African American, 10.4%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.4%
Advanced technical support race
| Advanced technical support race | Percentages |
|---|---|
| White | 56.2% |
| Hispanic or Latino | 17.0% |
| Asian | 10.6% |
| Black or African American | 10.4% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.4% |
Advanced technical support race and ethnicity over time
See how advanced technical support racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Advanced technical support race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 64.83% | 10.84% | 7.17% | 13.98% |
| 2011 | 65.54% | 10.94% | 7.31% | 13.49% |
| 2012 | 64.27% | 11.17% | 7.56% | 14.13% |
| 2013 | 63.20% | 10.41% | 8.37% | 14.51% |
| 2014 | 62.92% | 10.63% | 8.02% | 15.21% |
| 2015 | 62.82% | 10.09% | 9.20% | 15.10% |
| 2016 | 62.61% | 10.05% | 9.17% | 14.99% |
| 2017 | 61.83% | 9.72% | 9.63% | 15.40% |
| 2018 | 61.94% | 9.67% | 9.72% | 15.13% |
| 2019 | 60.13% | 9.60% | 10.42% | 16.26% |
| 2020 | 58.09% | 10.17% | 10.20% | 16.42% |
| 2021 | 56.23% | 10.40% | 10.57% | 16.95% |
Advanced technical support wage gap by race
According to our data, asian advanced technical supports have the highest average salary compared to other ethnicities. Black or african american advanced technical supports have the lowest average salary at $91,132.
| Ethnicity | Salary |
|---|---|
| Unknown | $92,752 |
| White | $94,710 |
| Black or African American | $91,132 |
| Asian | $107,687 |
| Hispanic or Latino | $93,123 |
Average advanced technical support age
See how the average age of advanced technical supports varies based on ethnicity and gender.
Male
Female
Advanced technical support age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Advanced technical support age breakdown
The average age of advanced technical supports is 40+ years years old, representing 56% of the advanced technical support population.
Advanced technical support age breakdown
| Advanced Technical Support Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Advanced technical support educational attainment
The most common degree for advanced technical supports is bachelor's degree, with 31% of advanced technical supports earning that degree. The second and third most common degree levels are high school diploma degree at 27% and high school diploma degree at 27%.
- Bachelor's, 31%
- High School Diploma, 27%
- Associate, 27%
- Diploma, 6%
- Other Degrees, 9%
Advanced technical supports by degree level
| Advanced technical support degree | Percentages |
|---|---|
| Bachelor's | 31% |
| High School Diploma | 27% |
| Associate | 27% |
| Diploma | 6% |
| Other Degrees | 9% |
Advanced technical support jobs you might like
Advanced technical support wage gap by degree level
According to the data, advanced technical supports with a Master's degree earn more than those without, at $114,934 annually. With a Doctorate degree, advanced technical supports earn a median annual income of $108,748 compared to $97,264 for advanced technical supports with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $114,934 |
| High School Diploma or Less | $85,289 |
| Bachelor's Degree | $97,264 |
| Doctorate Degree | $108,748 |
| Some College/ Associate Degree | $87,515 |
Advanced technical support employment statistics
Most advanced technical supports work for a private in the technology industry.
Company size where advanced technical supports work
Below, you can see the size of companies where advanced technical supports work.
Advanced technical support jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 6% |
| 50 - 100 employees | 14% |
| 100 - 500 employees | 18% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 29% |
Advanced technical support jobs by company type
Employees with the advanced technical support job title have their preferences when it comes to working for a company. For instance, most advanced technical supports prefer to work at private companies over public companies.
Advanced technical support jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 32% |
| Private | 62% |
| Government | 4% |
Advanced technical support jobs by industry
The most common industries for advanced technical supports are technology, telecommunication and professional.
Advanced technical support industry statistics
| Industry | Percentages |
|---|---|
| Technology | 18% |
| Telecommunication | 14% |
| Professional | 14% |
| Fortune 500 | 12% |
| Manufacturing | 6% |
| Media | 5% |
| Health Care | 4% |
| Finance | 4% |
| Government | 3% |
| Hospitality | 3% |
| Retail | 3% |
| Start-up | 3% |
| Transportation | 2% |
| Insurance | 2% |
| Education | 2% |
| Internet | 1% |
| Utilities | 1% |
| Construction | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
Advanced technical support turnover and employment statistics
Advanced technical support unemployment rate over time
The unemployment rate for advanced technical supports between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Advanced technical support unemployment rate by year
| Year | Advanced technical support unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average advanced technical support tenure
The average advanced technical support stays at their job for 1-2 years, based on the 2,447 advanced technical supports resumes in Zippia's database.
Advanced technical support tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 30% |
| 1-2 years | 33% |
| 3-4 years | 10% |
| 5-7 years | 18% |
| 8-10 years | 4% |
| 11+ years | 5% |
Advanced technical support LGBT ratio compared to similar jobs
Review the percent of advanced technical supports that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Data Communications Analyst | 7.31% | 90,240 |
| Information Analyst | 8.42% | 141,418 |
| Systems Software Specialist | 8.46% | 90,734 |
| Information Security Consultant | 8.59% | 113,409 |
| Networking/Software Engineer | 9.03% | 276,278 |
| Quality Assurance Monitor | 10.54% | 66,424 |
| Advanced Technical Support | 10.88% | - |
Similar advanced technical support jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Data Communications Analyst | 7.31% | 90,240 |
| Information Analyst | 8.42% | 141,418 |
| Systems Software Specialist | 8.46% | 90,734 |
| Information Security Consultant | 8.59% | 113,409 |
| Networking/Software Engineer | 9.03% | 276,278 |
| Quality Assurance Monitor | 10.54% | 66,424 |
Foreign languages spoken by advanced technical supports
The most common foreign language among advanced technical supports is Spanish at 66.1%. The second-most popular foreign language spoken is French at 7.1% and Portuguese is the third-most popular at 3.6%.
- Spanish, 66.1%
- French, 7.1%
- Portuguese, 3.6%
- Russian, 3.6%
- Carrier, 3.6%
- Other, 16.0%
Advanced technical support languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 66.1% |
| French | 7.1% |
| Portuguese | 3.6% |
| Russian | 3.6% |
| Carrier | 3.6% |
| Other | 16.0% |
