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Become An Advanced Technician

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Working As An Advanced Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $60,000

    Average Salary

What Does An Advanced Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Advanced Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Advanced Technician Career Paths

Advanced Technician
Supervisor Manager
Service Manager
6 Yearsyrs
Supervisor Manager Project Manager
Product Manager
6 Yearsyrs
Supervisor Project Manager Product Manager
Senior Product Manager
9 Yearsyrs
Assistant Manager Manager
Information Technology Manager
7 Yearsyrs
Assistant Manager Operations Manager Project Manager
Information Technology Director
10 Yearsyrs
Assistant Manager Owner Vice President
Chief Information Officer
11 Yearsyrs
Senior Technologist Lead Technician
Technical Manager
7 Yearsyrs
Senior Technologist Team Leader Production Manager
Engineering Manager
10 Yearsyrs
Senior Technologist Lead Technician Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Owner Project Superintendent Quality Control Manager
Technical Services Manager
7 Yearsyrs
Owner Facilities Manager Information Technology Manager
Service Desk Manager
7 Yearsyrs
Team Leader Project Leader Senior Systems Engineer
Network Manager
6 Yearsyrs
Team Leader Project Leader Group Leader
Laboratory Manager
5 Yearsyrs
Lead Technician Technical Manager
Technical Support Manager
6 Yearsyrs
Office Manager Payroll Manager Systems Manager
Information Technology Systems Manager
8 Yearsyrs
Field Service Technician Systems Engineer Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Field Service Technician Systems Administrator Level Senior Technician
Senior Technical Support Specialist
5 Yearsyrs
Field Service Technician Technical Support Engineer Desktop Support Analyst
Senior Desktop Support Technician
6 Yearsyrs
Network Engineer Senior System Administrator Help Desk Manager
Incident Manager
9 Yearsyrs
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Do you work as an Advanced Technician?

Help others decide if this is a good career for them

Average Length of Employment
MIS Technician 2.7 years
Technician 2.7 years
On-Site Technician 2.4 years
Junior Technician 1.7 years
Student Technician 1.6 years
Top Careers Before Advanced Technician
Technician 15.0%
Cashier 7.8%
Manager 3.9%
Paramedic 3.6%
Supervisor 3.6%
Owner 3.4%
Specialist 3.1%
Top Careers After Advanced Technician
Technician 14.5%
Paramedic 4.7%
Manager 4.3%
Supervisor 3.9%
Driver 3.9%
Owner 3.5%

Do you work as an Advanced Technician?

Average Yearly Salary
$60,000
View Detailed Salary Report
$37,000
Min 10%
$60,000
Median 50%
$60,000
Median 50%
$60,000
Median 50%
$60,000
Median 50%
$60,000
Median 50%
$60,000
Median 50%
$60,000
Median 50%
$99,000
Max 90%
Best Paying Company
Sonos
Highest Paying City
Fremont, CA
Highest Paying State
California
Avg Experience Level
3.5 years
How much does an Advanced Technician make at top companies?
The national average salary for an Advanced Technician in the United States is $60,982 per year or $29 per hour. Those in the bottom 10 percent make under $37,000 a year, and the top 10 percent make over $99,000.

How Would You Rate The Salary Of an Advanced Technician?

Have you worked as an Advanced Technician? Help other job seekers by rating your experience as an Advanced Technician.

Top Skills for An Advanced Technician

  1. Technical Support
  2. Customer Service
  3. Troubleshoot
You can check out examples of real life uses of top skills on resumes here:
  • Solved problems for conferencing customers across both telephone and web platforms by providing real-time technical support and product education.
  • Deliver world-class customer service while building customer satisfaction and loyalty.
  • Trained technicians for fiber optic network alignment and troubleshooting
  • Performed patient care as an advanced care technician in the emergency department.
  • Handled customer care and technical support inquiries related to dial-up connectivity and general Internet usability.

Advanced Technician Demographics

Gender

Male

65.9%

Female

25.2%

Unknown

8.9%
Ethnicity

White

61.8%

Hispanic or Latino

16.4%

Black or African American

11.2%

Asian

7.0%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

57.9%

German

15.8%

French

15.8%

Russian

5.3%

Japanese

5.3%
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Advanced Technician Education

Schools

University of Phoenix

14.9%

University of Connecticut

10.6%

Universal Technical Institute

8.5%

University of North Carolina at Greensboro

6.4%

University of Florida

5.3%

El Paso Community College

4.3%

State University of New York Buffalo

4.3%

Pearl River Community College

4.3%

Miracosta College

4.3%

University of Central Florida

4.3%

ITT Technical Institute-Germantown

4.3%

Yavapai College

3.2%

Wake Technical Community College

3.2%

Roosevelt University

3.2%

Tulsa Community College

3.2%

Glendale Community College

3.2%

Ohio State University

3.2%

Old Dominion University

3.2%

Blue Ridge Community and Technical College

3.2%

Eastern Illinois University

3.2%
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Majors

Business

17.9%

Electrical Engineering

9.9%

Computer Science

8.4%

Automotive Technology

7.2%

Nursing

6.9%

Information Technology

4.7%

Electrical Engineering Technology

4.5%

Criminal Justice

4.2%

Computer Information Systems

4.2%

Medical Technician

4.0%

Computer Networking

3.7%

General Studies

3.5%

Mechanical Engineering

3.2%

Management

2.7%

Communication

2.7%

Psychology

2.7%

Biology

2.5%

Accounting

2.5%

Industrial Technology

2.2%

Chemistry

2.2%
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Degrees

Bachelors

32.8%

Other

24.7%

Associate

20.8%

Masters

10.8%

Certificate

6.5%

Diploma

2.8%

Doctorate

1.3%

License

0.3%
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