Advancial Federal Credit Union jobs - 35 jobs

Job Description We're proud to be named one of USA TODAY's Top Workplaces , and we've earned the Best and Brightest Companies to Work For award for 8 years straight. Founded in 1937, Advancial is one of the oldest credit unions in the country. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions. At Advancial, we don't just work hard - we play hard, too. We're a team that thrives on passion and collaboration, where every day feels like a chance to make a difference. Our culture is built on positivity, creativity, and the belief that work should be fulfilling, not just a “day job.” SUMMARY Serves as a Subject Matter Expert (SME) for multiple functions within the Processing Management department to include; all functions related to Mortgage Loans and serve as SME for subpoenas and other court requests. Performs loan payoffs, post Chapter 13 items as well as GAP and Warranty items. Also follows detailed and standardized procedures in performing transactions for members mailed in check deposits and loan payments. Complete all requests within deadlines provided. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for: Processing and sorting all incoming mail for the credit union; which includes preparing a daily courier run to the Remote Operations Center for all departments housed there. Management of the weekly Home Equity Status report, including the processing of Home Equity release of liens within timeline established to comply with compliance regulations. Also, taking care of our record inventory stored off site with outside vendor. Serve as a back-up point of contact to pull or return record inventory from off-site storage. Communication with Account Services after insurance payments are applied and a balance still remains to ensure cancellation of elective products such as GAP and Warranty. Processing dealers, insurances and member mail-in payoffs and Verification of Deposits (VOD) in a timely manner. Manage balancing Remit Plus on a daily basis and working with the Accounting department to clear any outages. Applying all insurance cancellations, TT&L refunds and other refunds from dealers or insurance companies to member loans accordingly. Managing member requests via PRISM, SRMS, call or email. Requests include, but are not limited to: payoff quotes, paid in full letters, verification of deposits and statements of fact. Taking care of mailed payment/deposit processing and balancing including member mail-in/express delivery deposits, loan payments and other account posting functions daily. Providing backup assistance to Retail Operations with Skip-a-payments. Canning indirect lending packets and home equity packets for processing; including database maintenance and tracking of original documents to be housed in the off-site file room. Assisting with all other Processing Management duties to provide backup when needed. Cultivate a positive, respectful, and collaborative culture across the organization-fostering strong relationships among staff, departments, branches, and external partners. Champion a caring and inclusive environment for both employees and members, aligned with the Credit Union's mission and values. Salary Range for this position is $18 to $23 per hour plus incentives based on experience. This position is hybrid. Requirements High school diploma or general education degree (GED); and two years related experience and/or training; or equivalent combination of education and experience. Maintain a working knowledge of computer equipment and software required including Microsoft Word, Excel, Outlook, etc. Ready to Join a Winning Team? Advancial isn't just about business - it's about building careers, communities, and futures. If you want to work somewhere that supports your growth, values your time, and recognizes your impact, you've found the right place. Benefits Of course we offer healthcare, life insurance, and 401K benefits, but here is what else we offer: Take Time for Life: In addition to 11 company holidays, you start with 3 weeks of vacation, and can recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO - free for you and your loved ones (you just pay taxes). Retire with Confidence: We contribute to your 401k. It's our way of helping you build the future you deserve. Pets Are Family Too: With affordable pet insurance (we even chip in), your furry friends are covered for everything from checkups to surgeries. Invest in Your Future: We'll cover 80% of your tuition costs after one year, so you can continue to grow, learn, and achieve your goals. Life Happens: Our Advancial Life Rewards program reimburses you up to $1,000 each year for unexpected expenses - because we know life doesn't always go according to plan.

Job Type: Full-Time Exemption Type: Exempt Wage Amount: $59,423 annual minimum Great opportunity to be an Assistant Branch Manager at A+ FCU! A+FCU is growing and we are looking for the right candidate to assist with the operation of our San Marcos Branch. Your primary role is to be responsible for the operational and administrative functions of the branch, including day to day supervision of staff and member resolution. In addition you will monitor and ensure compliance with regulatory standards and maintain a strong working knowledge of all services and operations of the credit union. Essential Functions Employee Management Assist the Branch Manager in the supervision of the branch employees by overseeing the daily operations of the branch, completing observations, coaching employees and providing input on hiring, terminations and evaluations. Implement/monitor branch schedule for maximum productivity, service and overtime control. Assist Branch Manager in meeting/exceeding established branch goals. Direct workflow assignments for Member Services Officers I, II, or III. Update timekeeping and payroll. Branch Support Perform Safe Deposit Box functions as needed (if applicable). Assist members with account/product inquiries as needed. Conduct branch sales or training meetings as needed. Consistently meet/exceed individual goals established for the achievement of increasing retail services per household. Resolve problems, assist with complex transactions presented by members or staff. Provide Notary Public services and Medallion Signature Guarantees as needed. Maintain ongoing working knowledge of policies/procedures. Vault responsibilities as needed. Oversee balancing, processing and transmission of cash letter (Branch Capture). Provide ATM Operations assistance in balancing and troubleshooting (if applicable). Administer supervisory overrides/check approvals. Oversee branch opening/closing duties. Miscellaneous Duties Ensure branch regulatory compliance. Evaluate/report any maintenance or equipment needs. Participate in Community Education and Business Development events. Assist at other locations as needed. Travel to training/meetings/other branches as required. For more information visit our Careers Page at: ***************************** Job Requirements Education and Experience High school diploma or G.E.D equivalent required Bachelor s Degree in business related field preferred Four years of financial institution experience required Two years of supervisory experience required Knowledge in teller/vault, new accounts, Safe Deposit Box and product knowledge Knowledge of Financial Institution Policies/Procedures and Products/Services (Credit Union preferred) Microsoft Office product knowledge Must obtain Notary Public & Signature Guarantee certification within first six months Physical Functions Must have the ability/stamina to work at least 40 hours a week Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data Must be able to communicate heavily through telephone, e-mail and in-person

Job Type: Full-Time- Remote Exemption Type: Exempt Wage Amount: $59,423 yearly Minimum Primary Functions The primary purpose of this position is the operational oversight of A+ Federal Credit Union s indirect loan processing department. As part of the lending leadership team, this role will be responsible for ongoing process improvements, supporting indirect program management, and fostering a success-driven team environment. The Indirect Loan Processing Supervisor will also lead departmental projects, maintain operational procedures, serve as a point of contact for dealerships and third-party partners, and collaborate with stakeholders across the credit union to drive indirect program success. Employee Management Supervise the daily operations of the Indirect Processing team, including scheduling, hiring, training, coaching, time keeping, and payroll. Update team timecards and monitor accrued leave as needed. Provide support and development dialogues for the Indirect Processing team. Schedule and coordinate team huddles, department dialogs and individual dialogs with staff. Maintain ongoing team training and career development plans including product knowledge, departmental cross-training, and applicable regulatory compliance. Complete employee performance observations and evaluations, including promotion recommendations or corrective actions, as needed. Departmental Support Monitor and manage the indirect processing queues and service level agreements with members, dealerships, and other indirect partners. Collaborate with consumer lending leadership to develop cross-training plans, metrics, productivity expectations, service level standards, tracking/reporting and production scorecards for the Indirect Processing team. Manage the monthly dealer reserve process, including reports, balancing and dealer notifications. Foster a positive environment of communication and feedback with internal departments, dealers and other indirect partners. Resolve disputes and escalations from members and dealers, and any other service-related issues. Assist Collections and lending leadership with collections, repossessions, and buyback situations for indirect loans. Complete overrides and approvals as needed, within established policies and procedures. Support the Indirect Processing team with processing, funding, and resolving funding issues as needed. Program/Project Support Assist consumer lending leadership with managing indirect programs and partnerships, monitoring product origination and portfolio performance, and developing data-driven strategies to meet established goals. Support department and business unit projects, create project plans and change requests, lead project meetings, and manage communication with stakeholders and project team members. Access and utilize available data to build/maintain production reports for Indirect Processing team activities, product or vendor performance. Miscellaneous Participate in departmental planning and budgeting for staffing and future initiatives. Assist with loan applications for A+FCU employees as needed. Collaborate, create and update department related procedures. Assist with system administration duties, including adding and removing employees from third party websites and systems. Schedule and conduct individual dialogs with direct manager monthly. Participate in outside credit union sponsored activities and community/education events to increase credit union awareness. Perform other duties as required or assigned. Education and Experience High school diploma or GED equivalent required. Bachelor s degree preferred. Three years consumer lending experience required, including vehicle loan processing. One year supervisory experience required. Experience with solar and/or merchant loan processing preferred. Knowledge, Skills & Abilities Advanced knowledge of consumer vehicle loan products, programs, policies/procedures, and fraud prevention. Advanced knowledge of indirect processing, funding, documents, titling, and workflows for dealership purchases and refinance aggregators. Strong working knowledge of consumer underwriting concepts such as credit scores, loan to value, and other underwriting ratios. Demonstrated team leadership and/or coaching abilities. Excellent verbal and written communication skills. Intermediate math/accounting skills, analytical and data entry skills. Strong organizational skills and attention to detail. Problem solving skills, including dealing with potential conflict. Ability to work independently and as part of a team, with flexibility to adapt to change. Intermediate MS Office suite experience. Physical Functions Must have the ability/stamina to work at least 40 hours a week Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data Must be able to communicate continuously through telephone, e-mail and in-person communications Must be able to engage in problem-solving skills to help identify and solve potential issues in the field Types of Decisions Made Independently Procedures/actions that are outside of this role s approval limits. Situations outside A+FCU s policies and procedures.

Position Title: Strategy Analyst Reports To: Chief Strategy Officer Basic Function: Supports organizational decision-making by leveraging data, member insights, and market research to ensure strategic alignment across the organization. The role focuses on growth opportunities and assists in developing new initiatives to advance the credit union's mission and long-term goals. Responsibilities: • Assist Chief Strategy Officer in formulating and executing strategic plan items including product and services development and membership growth initiatives. • Assist Chief Strategy Officer in evaluating new business opportunities, vendor partnerships, and innovation initiatives. • Facilitate discussions to identify operational challenges and propose strategic solutions. • Devise and propose process improvements to enhance operational efficiency and member experience across the credit union. • Evaluate existing products, services, and member experience to identify trends, threats and opportunities for strategic improvements. • Work with various departments to ensure a seamless member experience regardless of digital or in-branch touchpoint. • Stay up to date on emerging credit union trends and competitor offerings. • Work with project management team to ensure seamless member experience for all projects. • Develop a data-driven membership growth strategy. • Assists with special projects as assigned. • Adheres to all Red River Employees Federal Credit Union policies and procedures. • Performs other related duties as assigned. Qualifications: • High school diploma or the equivalent. • Three to five years of experience in a financial institution; Bachelor's Degree preferred. • Strong analytical and problem-solving skills • High level of interpersonal and communication skills. • Ability to communicate policies, procedures, and strategic objectives effectively throughout RRCU. • Competent computer skills and use of standard office equipment. • Ability to meet, speak, and deal effectively with all levels in the organization, being professional always. • Must maintain a neat and professional appearance. • Must project the image of RRCU through a very good attitude, knowledge, and leadership skills. • Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation. Benefits: • Paid Holidays • Match on 401K- 100% for the first 6% • Discretionary Profit Sharing • Vacation Leave • Sick Leave* • Voluntary Insurance Products/Packages • Company Paid Life Insurance* • Company Paid Accidental Death & Dismemberment Insurance* • Competitive Medical & Dental Benefits* • Premium-level Checking/Savings Account with additional benefits • Additional incentive for extended hour locations • Various other incentives *Full Time Only

Position Title: Member Service Teller Reports To: Teller Supervisor and/or Branch Manager Basic Function: Opens all new Credit Union memberships and acts as a liaison between the member and Credit Union to assist the member with their financial needs. Responsibilities: • Greets members as they enter the lobby in an outgoing, courteous manner. • Cross-sells products/services as needed to meet the financial needs of the individual member. • Reviews membership applications for approval. Opens and provides information on all RRCU account types. • Assists members with direct deposits, IRAs, CDs, check orders, address changes, automatic transfers, wire transfers, and other financial needs. • Instructs members on the proper use of the Audio Response System, Home Banking, Bill Payer, plastic services (ATM/ITM, Check Card, and Gift Cards) and Moneyline transfers. • Corresponds with members via the internet and/or mail answering questions and settling member service issues. • Prints and reviews member statements or account histories. Provides counsel to members regarding the activity of their accounts. Makes corrections to accounts as needed. • Opens, closes, and provides daily entry to safe deposit boxes; maintains safe deposit logs. • Alert to warnings of fraud and able to detect and avoid possible fraudulent activity. • Responsible for the security of their own negotiables until signed over to the proper designated employee. • Performs the functions of a teller competently with little supervision. Cashes and deposits checks for members in accordance with operating procedures of RRCU. • Disburses checks, takes payments, sells money orders, issues traveler's checks, and performs account transfers as requested by members. • Balances cash drawer daily when performing teller duties. • Must set an example of professionalism. • May serve as a RRCU notary. • Adheres to all Red River Employees Federal Credit Union policies and procedures. • Performs other related duties as assigned. Qualifications: • Two or more years of experience with a financial institution, working in a teller and customer service-related position. • High school diploma or the equivalent, with some college preferred. • Competent computer skills and use of standard office equipment. • Friendly, outgoing, well-groomed, tactful, compassionate, enjoys public contact, reliable, flexible, alert to member needs and aware of surroundings. Able to use good judgment and make decisions. • Ability to meet, speak, and deal effectively with people, being professional always. • Must maintain a neat and professional appearance. • While the following list is not exhaustive and may be supplemented, identified physical requirements include the ability to communicate in an effective manner, being able to work at quick and steady pace, climb occasionally on safe deposit box ladder, sitting, and bending. Some lifting, not to exceed 25 pounds. • Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation. Benefits: • Paid Holidays • Match on 401K- 100% for the first 6% • Discretionary Profit Sharing • Vacation Leave • Sick Leave* • Voluntary Insurance Products/Packages • Company Paid Life Insurance* • Company Paid Accidental Death & Dismemberment Insurance* • Competitive Medical & Dental Benefits* • Premium-level Checking/Savings Account with additional benefits • Additional incentive for extended hour locations • Various other incentives *Full Time Only

Job Type: Full-Time- Hybrid Exemption Type: Non- Exempt Wage Amount: $66,851 yearly Minimum The Mortgage Loan Originator III (MLO III) plays a pivotal role in advancing the credit union s residential lending strategy. This position focuses on delivering member-centric mortgage solutions aligned with strategic initiatives. The MLO III is responsible for originating high-quality mortgage loans, fostering trusted member relationships, and ensuring a seamless lending experience from application to closing. The ideal candidate possesses deep expertise in mortgage products and compliance, a strong commitment to service, and a collaborative spirit. In addition to individual production, the MLO III supports strategic efforts to grow mortgage penetration, enhance member value, and mentor lending staff. Primary Responsibilities 1. Loan Origination Originate first mortgage loans (target mix: 80% first mortgages, 20% home equity loans/lines). Collect, review, and analyze loan application data (credit reports, income, assets). Recommend customized mortgage solutions based on current rates and programs. Present loan terms in alignment with credit union policies. Submit complete and accurate loan applications and documentation. Collaborate with processing team to ensure efficient loan handling. Cross-sell credit union products to deepen member relationships. Serve as a subject matter expert and sales leader. Conduct group presentations to promote mortgage products. 2. Team Support Act as first point of contact for MLO team regarding member escalations. Resolve complex issues or escalate appropriately to leadership. Support training, coaching, and development of team members. Provide performance feedback to mortgage leadership. 3. Strategic & Miscellaneous Duties Recommend sales and marketing strategies to leadership. Build and maintain referral networks (realtors, title companies, builders). Stay current on mortgage laws and regulations to ensure compliance. Represent the credit union at external events and community initiatives. Complete annual compliance training. Participate in departmental projects and continuous improvement efforts. Assist leadership with special tasks and maintain confidentiality. Perform other duties as assigned. Education & Experience High school diploma or GED required; Bachelor s degree strongly preferred. Minimum 4 years of financial institution experience. Minimum 5 years of mortgage/home equity origination experience. Minimum 2 years of FHA/VA origination experience. Experience mentoring/training MLOs preferred. Knowledge, Skills & Abilities Advanced knowledge of mortgage products (Fannie Mae, Freddie Mac, FHA, VA, Home Equity). Strong understanding of compliance documentation and regulations (RESPA, TILA, TRID, ECOA, FACTA, HMDA). Familiarity with mortgage lending practices, insurance, secondary market, and systems. Excellent communication, analytical, and data entry skills. Strong attention to detail and ability to work independently or in teams. Dependable, self-motivated, and adaptable. Critical thinking and conflict resolution skills. Bilingual Spanish preferred. Certifications & Registrations Must register with the Nationwide Mortgage Licensing System (NMLS) upon hire and maintain registration annually. Failure to register or maintain eligibility may result in disciplinary action, including termination. Desirable Traits Professional appearance and demeanor. Strong verbal communication and public engagement skills. Flexible schedule and dependable work ethic. Organizational and decision-making abilities. Versatility across credit union functions. Cognitive & Physical Requirements Ability to work at least 40 hours per week. Frequent reaching, bending, stooping, carrying, and data entry. Heavy communication via phone, email, and in-person. Problem-solving skills for field-related issues. Decisions Requiring Supervisory Approval Loan scenarios outside credit union/investor policies. Loan exceptions requiring special authority.

Position Title: Teller Reports To: Teller Supervisor and/or Branch Manager Basic Function: Performs all basic teller duties under close supervision. Responsibilities: • Perform teller transactions and cash handling with a high level of accuracy and efficiency. • Make wise decisions based upon adequate knowledge of RRCU policies and procedures. • Responsible for balancing drawer daily and securing negotiables always. • Willingness to cross-sell products and/or services to meet member needs. • Maintain up-to-date and comprehensive knowledge of all RRCU products and services. • Alert branch management or Risk Management of any suspicious activity regarding transactions including forgery, theft, fraud, kiting, etc. • Complete Currency Transaction Report's (CTR), Suspicious Activity Reports (SAR), and other regulatory compliance documentation as required. • Ensures that work area and equipment is clean, secure, and well maintained in accordance with RRCU policies and procedures. • Cross-train to learn other teller functions. • Adheres to all Red River Employees Federal Credit Union policies and procedures. • Performs other related duties as assigned. Qualifications: • Six months or more of experience with cash handling and/or customer service-related position. • High school diploma or the equivalent. • Competent computer skills and use of standard office equipment. • Friendly, outgoing individual with good communication skills. • Ability to meet, speak, and deal effectively with people, being professional always. • Must maintain a neat and professional appearance. • Interpersonal skills that enable working independently or as part of a team. • While the following list is not exhaustive and may be supplemented, identified physical requirements include the ability to lift heavy bags of coin, to stand on feet for long periods of time, and to operate standard teller equipment. • Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation. Benefits: • Paid Holidays • Match on 401K- 100% for the first 6% • Discretionary Profit Sharing • Vacation Leave • Sick Leave* • Voluntary Insurance Products/Packages • Company Paid Life Insurance* • Company Paid Accidental Death & Dismemberment Insurance* • Competitive Medical & Dental Benefits* • Premium-level Checking/Savings Account with additional benefits • Additional incentive for extended hour locations • Various other incentives *Full Time Only

Position Title: Fraud Analyst Reports To: Fraud Manager Basic Function: Assist in the execution of fraud prevention, reduction, detection, investigation, and resolution within the Credit Union. Responsibilities: • Effectively communicate with employees regarding suspected or reported fraudulent activity and assist with fraud related questions. • Assist with fraud investigations by conducting interviews, collecting data, compiling documentation and evidence, maintaining accurate case notes, and developing initial and ongoing reports of investigations. • Assist in the completion of Suspicious Activity Reports (SARs), the preparation of Bond Claims, case documentation, and correspondence. • Execute internal processes established to comply with BSA/AML, OFAC and NCUA regulations and guidelines related to fraud, identity theft, and financial crime. • Monitor each case's progress and assists in preparing monthly progress summary reports. Maintain working relationships with and contact information of law enforcement and regulatory agencies. • Stay educated and informed on all methods of fraud, including trending scams and emerging trends. • Adhere to all Red River Employees Federal Credit Union policies and procedures. • Perform other related duties as assigned. Qualifications: • Experience in a financial institution with knowledge of fraud preferred. • High school diploma or the equivalent. • Competent computer skills and use of standard office equipment. • Demonstrated proficiency in a variety of personal computer software applications, especially Microsoft Office. • Mature, positive, focused attitude. • Comfortable with multiple priorities and deadlines, and able to work in a highly stressful environment. • Must possess excellent human relations and communication skills, a professional demeanor, and organizational skills. • Outgoing personality with the ability to meet, speak, and deal effectively with people, being professional at all times. • Must maintain a neat and professional appearance. • While the following list is not exhaustive and may be supplemented, identified physical requirements include the ability to operate normal office equipment and to reposition work-related items, not to exceed 25 pounds. • Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation. Benefits: • Paid Holidays • Match on 401K- 100% for the first 6% • Discretionary Profit Sharing • Vacation Leave • Sick Leave* • Voluntary Insurance Products/Packages • Company Paid Life Insurance* • Company Paid Accidental Death & Dismemberment Insurance* • Competitive Medical & Dental Benefits* • Premium-level Checking/Savings Account with additional benefits • Additional incentive for extended hour locations • Various other incentives *Full Time Only

Job Type: Full-Time- Remote Exemption Type: Non-Exempt Wage Amount: $25.39 hourly Minimum Primary Functions The primary purpose of this position will be to provide exceptional service to internal and external members and to assist with maintaining the daily operations of the Mortgage Servicing team. Under general supervision and in accordance with established policies and procedures, this role will be responsible for ensuring that all serviced mortgage loans comply with legal requirements, lending regulations, internal policies and procedures and adhere to all servicing requirements. Team Leadership and Development * Support the daily operations of the Mortgage Servicing team, including scheduling, training, performance coaching, and providing recommendations for promotions or terminations to the supervisor. * Serve as a Subject Matter Expert (SME) for all mortgage loan servicing functions, offering guidance and developmental support to team members. * Conduct and document coaching sessions in collaboration with the mortgage servicing leadership to promote continuous performance improvement. * Partner with mortgage servicing leadership to deliver training on servicing functions, quality control standards, product knowledge, lending guidelines, and regulatory compliance. Operational Support * Respond to inbound member and third-party calls regarding mortgage loan servicing inquiries, resolving complex member issues and escalations promptly and professionally with adherence to policy. * Perform overrides and approvals within established guidelines, ensuring compliance with internal policies and procedures. * Process and distribute all incoming mail from branches and external sources, ensuring timely handling and routing. * Execute servicing functions including tax and insurance maintenance, payoff requests, lien releases, payment processing, account updates, and issue resolution. * Manage internal posting of member payments and escrow account transactions with accuracy and efficiency. * Assist in organizing internal and external member inquiries regarding mortgage servicing with a goal of streamlining request channels and enhancing the tracking/monitoring of service volumes and performance metrics. * Assist in the development and maintenance of servicing procedures for multiple GSEs/investors, including FHLB, FNMA, FHLMC, GNMA, and FHA/VA/USDA programs. * Collaborate with the mortgage servicing leadership team and Mortgage Quality Control Analyst to establish and implement quality control standards, policies, and procedures that meet internal and investor requirements. * Provide assistance to the Collections team in servicing delinquent mortgage loans, including loan modifications, foreclosures, repossessions, Real Estate Owned (REO) properties, and asset disposition. * Partner with cross-functional teams to enhance the overall member experience. Project & Process Improvement Support * Identify process improvement needs for Mortgage Servicing to streamline, automate, and enhance servicing workflows with a strong focus on improving member experience and operational efficiency. * Participate in process improvement efforts focused on mortgage servicing with cross-functional teams throughout the organization. * Collaborate with mortgage product owners and cross-organizational business units to execute strategies around GSE/investor programs, product and system enhancements, and digital mortgage servicing functionality. Miscellaneous * Assist with servicing functions for A+FCU employee loans. * Assist with system administration duties, including adding and removing employees from third party websites and systems. * Assist with funding as needed. * Schedule and conduct individual dialogs with direct manager monthly. * Participate in outside credit union sponsored activities and community/education events to increase credit union awareness. * Attend all meetings and complete training classes as required. * Maintain member confidentiality. * Perform other duties as required or assigned. Education and Experience * High school diploma or GED equivalent required. * Bachelors degree preferred. * Three years mortgage servicing experience required. * Three years home equity servicing experience preferred. * One year supervisory experience preferred. Knowledge, Skills & Abilities * Strong knowledge of mortgage servicing, sub-servicing, escrow processing, taxes, and insurance. * Strong knowledge of federal and state regulations including ECOA, Truth in Lending, FDCPA, SCRA, FCRA, RESPA, Fair Housing, HMDA, and Texas home equity laws. * Working knowledge of secondary market, FHA/VA, FNMA, Freddie Mac, FHLB, and other GSE/investor products. * Advanced knowledge of lending systems such as MeridianLink, Symitar/Quest, Q2, and DocuSign. * Working knowledge of operational, internal and security controls applicable to mortgage servicing. * Demonstrated team leadership and coaching abilities. * Excellent written and verbal communication skills. * Intermediate math/accounting skills, analytical and data entry skills. * Strong organizational skills and attention to detail. * Problem solving skills, including resolving escalations. * Ability to work independently and as part of a team, with flexibility to adapt to change. * Intermediate MS Office suite experience. Certifications/Registrations This position requires registration as a Mortgage Loan Originator (MLO) with the Nationwide Mortgage Licensing System (NMLS) and Registry on an annual basis in addition to maintaining updates as needed. Initial registration is required immediately upon hiring into this position. Failure to register or maintain a current registry, or any criminal activity that would bar continued participation as an MLO may result in disciplinary action, up to and including termination of employment. Physical Functions * Must have the ability/stamina to work at least 40 hours a week. * Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data. * Must be able to engage in problem-solving skills to help identify and solve potential issues in the field. * Must be able to communicate heavily through telephone, e-mail and in-person communications. Types of Decisions Requiring Supervisory Approval * Situations outside of approval limits. * Situations outside of A+FCU policies and procedures.

Position Title: Branch Manager Reports To: Regional Director Basic Function: Responsible for efficient, effective management of a full-service office. Maintain and grow business relationships within the community. Responsibilities: • Promotes the credit union within the community. • Responsible for Business Development of the branch by initiating contact with potential companies or community businesses and their employees through visits, mailings, and/or phone calls. • Makes loans to creditworthy members and eligible prospective members by viewing the application after credit reports are run and direct verifications made. • Makes a capacity analysis, books out collateral values. • Makes a credit decision or refers to the Loan Review Committee with appropriate recommendations. • Ensures that the office is open and ready to conduct business each business day and assumes overall administrative responsibility for operation of the office. • Ensures the office and grounds have a neat, clean appearance. Determines and/or recommend equipment changes. • Sets the example as a leader in all aspects of his/her duties. • Ensures the branch reflects an efficient, orderly, and professional organization. • Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including hiring, directing job assignments, monitoring staff performance, coaching, and counseling. • Monitors performance for compliance with laws, regulations, policies, procedures, and internal controls. • Helps solve problems when called upon or needed in the clerical operations of the lending and/or teller functions. • Adheres to all Red River Employees Federal Credit Union policies and procedures. • Performs other related duties as assigned. Qualifications: • Two or more years of experience as a consumer loan officer for a credit union or other financial institution, preferred. • High school diploma or the equivalent with four-year college degree preferred. • Competent computer skills and use of standard office equipment. • Ability to meet, speak, and deal effectively with people, being professional always. • Must be comfortable and effective in promoting the credit union services and products. • Must be able to participate in events within the community and work extended hours whenever required or requested by management. • Must maintain a neat and professional appearance. • While the following list is not exhaustive and may be supplemented, identified physical requirements include ability to operate normal office equipment and some lifting not to exceed 25 pounds. • Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation. Benefits: • Paid Holidays • Match on 401K- 100% for the first 6% • Discretionary Profit Sharing • Vacation Leave • Sick Leave* • Voluntary Insurance Products/Packages • Company Paid Life Insurance* • Company Paid Accidental Death & Dismemberment Insurance* • Competitive Medical & Dental Benefits* • Premium-level Checking/Savings Account with additional benefits • Additional incentive for extended hour locations • Various other incentives *Full Time Only

Member Services Officer- Teller / Personal Banker Job Type: Part-Time Exemption Type: Non-Exempt Wage Amount: $19.25 hourly minimum As a Member Services Officer, your role will be a combination of both Teller and Personal Banker positions. You bring the willingness to provide great service to the members; we will provide the environment for you to grow and develop into a world class service provider. You will offer an enjoyable, memorable experience for individuals seeking assistance with financial matters by providing them with exceptional service, including processing member transactions; identifying their financial needs and recommending valuable solutions. Your support of a sales and service culture will enable you to educate members about services that will enhance their financial well-being, while also supporting the goals of the credit union. This entry level position is a great way to start your financial services career! Member Education * Cross-sell appropriate products and services to current and prospective members. * Consistently meet or exceed established sales/service goals and support branch growth. * Participate in outside business development and community events. Teller Functions * Operate, maintain, and balance a cash drawer (as needed). * Sell special service items such as money orders, official checks, and gift cards. * Perform cash advances and process collection items. * Provide members with access to safe deposit box (where applicable). * Maintain working knowledge of all products and services. Personal Banker Functions * Assist members with opening/closing basic types of accounts, including new memberships, checking, share certificates, and other accounts as assigned. * Update account information such as changing account ownership/signers, beneficiaries, and changes of address. * Assist members with loan applications through video lending. * Assist members (in person or by phone) with account and product inquiries, including questions about rates, products and services, requests for statements, etc. * Perform stop payments and process wire transfers. * Assist members with claims of fraudulent use of debit card. * Issue, re-issue, and block debit cards. * Be knowledgeable of and utilize credit union policies, Federal regulations and procedures. Branch Support * Perform opening/closing procedures for debit card instant issue machine. * Scan and image branch checks and documents. * Assist with daily balancing of coin machine/prepare outgoing coin shipment * Buy/sell cash to vault and assist with loading of cash dispense machines (CDMs), cash recycler machines (CRMs), and ATMs (where applicable). * Perform and /or assist with vault responsibilities to include buy/sell cash to/from team members, load/balance ATM/CDM/CRM, prepare outgoing coin/cash shipments, and verify incoming cash shipments (as assigned). * Track/order branch maintenance supplies (as assigned). * Track/order Marketing supplies (as assigned). * Serve as a Credit Union Champion for your branch Miscellaneous * Maintain member confidentiality. * Complete annual/semi-annual regulatory training. * Complete MSO I Level Up Program. * Consistently attend/participate in community events. Education and Experience * High school diploma or G.E.D. equivalent. * Minimum of six months work experience (sales, teller, and/or personal banker experience preferred). * Basic knowledge of math/computer skills. Physical Requirements * Must be able to stand for long periods of time. * Part-time team members must have the ability/stamina to work at least 28 hours per week. * Full-time team members must have the ability/stamina to work at least 40 hours per week. * Must be able to reach, lift, bend, and carry. * Must be able to engage in problem-solving skills to help identify and resolve member issues. * Must be able to communicate extensively through in-person, e-mail, written, and telephone communications. Decision-Making Capabilities * Must be able to independently determine funds availability of checks deposited and checks cashed (within assigned teller limits). * Types of Decisions requiring supervisory approval: Legal questions and situations outside A+FCU policies and procedures.

We're proud to be named one of USA TODAY's Top Workplaces , and we've earned the Best and Brightest Companies to Work For award for 8 years straight. Founded in 1937, Advancial is one of the oldest and largest credit unions in the country. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions. At Advancial, we don't just work hard - we play hard, too. We're a team that thrives on passion and collaboration, where every day feels like a chance to make a difference. Our culture is built on positivity, creativity, and the belief that work should be fulfilling, not just a “day job.” Duties include but are not limited to: Ensure loan documents are complete and accurate according to policy. This includes data entry of member information into Credit Union systems as required. Monitor e-mail boxes, scan folders and fax server. Perform responsibilities in accordance with Lending procedures and Credit Union guidelines. Resolve loan related problems. Review and submit loans for auto drafts. Interact with Branch Staff, Dealers, and Dealer Representatives with a team player mindset to assist in resolving any issues with missing or incorrect documents or data entry on open loan applications, assist in system or loan application errors, and general loan/velocity/product questions. Run extended security checks as needed on Indirect member account exceptions. Assist in testing software changes on Lending system and host system. Maintain current knowledge of the features and benefits of all Credit Union products and services to enable effective cross-selling. Cultivate a positive, respectful, and collaborative culture across the organization-fostering strong relationships among staff, departments, branches, and external partners. Champion a caring and inclusive environment for both employees and members, aligned with the Credit Union's mission and values. Requirements This position requires to be service-oriented, self-motivated and to be able to work a variety of tasks in a fast paced environment. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High School degree or equivalent; and one-year relevant experience or equivalent combination of education and experience. OTHER KNOWLEDGE SKILLS AND ABILITIES Working knowledge of computer equipment and software required including Microsoft Office Suite. An understanding of state and federal laws. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. This position is hybrid and pay range is $18-$23. Ready to Join a Winning Team? Advancial isn't just about business - it's about building careers, communities, and futures. If you want to work somewhere that supports your growth, values your time, and recognizes your impact, you've found the right place. Benefits Of course we offer healthcare, life insurance, and 401K benefits, but here is what else we offer: Take Time for Life: In addition to 11 company holidays, you start with 3 weeks of vacation, and can recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO - free for you and your loved ones (you just pay taxes). Retire with Confidence: We contribute 8% to your 401k, no strings attached. It's our way of helping you build the future you deserve. Pets Are Family Too: With affordable pet insurance (we even chip in), your furry friends are covered for everything from checkups to surgeries. Invest in Your Future: We'll cover 80% of your tuition costs after one year, so you can continue to grow, learn, and achieve your goals. Life Happens: Our Advancial Life Rewards program reimburses you up to $1,000 each year for unexpected expenses - because we know life doesn't always go according to plan.

Position Title: Roving Teller Reports To: Teller Supervisor and/or Branch Manager Basic Function: Perform teller duties at various locations. Responsibilities: • Travel to various branch locations, as assigned, to assist when short-staffed. • Assist members in accordance with operating procedures of the Credit Union, performing basic teller functions under minimal supervision. • Cross-sells all RRCU services. • Balance cash drawer daily. • Responsible for the security of their own negotiables until signed over to the proper designated employee. • Alert to warnings of fraud. • Assist with advanced teller functions. • Adheres to all Red River Employees Federal Credit Union policies and procedures. • Performs other related duties as assigned. Qualifications: • Twelve months or more of teller experience and must have worked at a level II teller. • High school diploma or the equivalent. • Competent computer skills and use of standard office equipment. • Friendly, outgoing individual with good communication skills and professional demeanor. • Ability to meet, speak, and deal effectively with people, being professional always. • Must maintain a neat and professional appearance. • While the following list is not exhaustive and may be supplemented, identified physical requirements include ability to transport and reposition heavy bags of coin, to stand on feet for long periods of time, and to operate standard teller equipment with or without reasonable accommodation. Must be able to work in a fast-paced environment. • Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation. Benefits: • Paid Holidays • Match on 401K- 100% for the first 6% • Discretionary Profit Sharing • Vacation Leave • Sick Leave* • Voluntary Insurance Products/Packages • Company Paid Life Insurance* • Company Paid Accidental Death & Dismemberment Insurance* • Competitive Medical & Dental Benefits* • Premium-level Checking/Savings Account with additional benefits • Additional incentive for extended hour locations • Various other incentives *Full Time Only

We're proud to be named one of USA TODAY's Top Workplaces , and we've earned the Best and Brightest Companies to Work For award for 8 years straight. Founded in 1937, Advancial is one of the oldest credit unions in the country. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions. At Advancial, we don't just work hard - we play hard, too. We're a team that thrives on passion and collaboration, where every day feels like a chance to make a difference. Our culture is built on positivity, creativity, and the belief that work should be fulfilling, not just a “day job.” This position receives calls at establishment, determines nature of business to assist callers, or implements transaction by performing the following duties: handles member's daily credit union needs, provides account information, responds to loan questions, and refer loan applications to the appropriate personnel. This role requires you to be service-oriented, self-motivated and to be able to multi-task, and work efficiently. What You'll Do: Answer an average of 60-70 telephone calls daily (subject to change dependent on call volume), and process daily transactions (or services) for members such as balance inquiry, transfer of funds, history information, stop payments or photocopy of check(s), etc. This includes research and resolution of member concerns at different levels of complexity. Process close account requests, address changes, request wire transfers, stop payments, and order checks. Post deposits, loan payments and credit card payments. Issue debit cards and troubleshoot on-line banking. Return call back requests, and assist rollover calls from any of the branches. Conduct LexisNexis verifications when needed to verify the identity of a caller. Be a liaison for bill payer support, fraud support, and debit/credit card support. Answer questions related to Skip-A-Payments, and create loan payoff letter for members or third parties. Open new accounts, checking, certificates, money markets, IRA or CD accounts. Verify eligibility for new account and processes through ChexSystems prior to opening new accounts. Work with members of the BSA team for applicants that fail OFAC or ChexSystems. Be very knowledgeable on phone etiquette and speak with a clear, concise voice. Be available to field incoming calls, keep abandoned calls, average hold times, and keep your time off the phone to a minimum. Be well informed of the features and benefits of all credit union products and services to enable effective cross-selling, especially our checking account, and loan products. Also, be familiar with the basics and benefits of mortgage services and investment services in order to refer them to our Advancial Mortgage, and Investment department. Maximizes service opportunities for current and prospective members and enhances communication through the daily use of our customer relationship management (CRM) system. Manages leads and referrals, updates member demographic data and communications with contacts. Requirements Associate's degree (A.A.) or equivalent from two-year College or technical school; and one year of banking or call center experience or equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to carry out instructions furnished in written, oral, or diagram form. Ability to solve problems involving several concrete variables in standardized situations. Responsible for achieving personal sales and service goals. Maintain a positive and caring atmosphere for members and employees consistent with the Credit Union's mission and philosophy. Manage a working knowledge of computer equipment and software required including Microsoft Word, Excel, etc. This position is on site at 4411 San Felipe St. Ste. 100 Houston, TX 77027. Pay is $20-25 hourly. Ready to Join a Winning Team? Advancial isn't just about business - it's about building careers, communities, and futures. If you want to work somewhere that supports your growth, values your time, and recognizes your impact, you've found the right place. Benefits Of course we offer healthcare, life insurance, and 401K benefits, but here is what else we offer: Take Time for Life: In addition to 11 company holidays, you start with 3 weeks of vacation, and can recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO - free for you and your loved ones (you just pay taxes). Retire with Confidence: We contribute to your 401k. It's our way of helping you build the future you deserve. Pets Are Family Too: With affordable pet insurance (we even chip in), your furry friends are covered for everything from checkups to surgeries. Invest in Your Future: We'll cover 80% of your tuition costs after one year, so you can continue to grow, learn, and achieve your goals. Life Happens: Our Advancial Life Rewards program reimburses you up to $1,000 each year for unexpected expenses - because we know life doesn't always go according to plan.

Job Type: Full Time Exemption Type: Non-Exempt Wage Amount: $19.25 hourly minimum As a Member Services Officer, your role will be a combination of both Teller and Personal Banker positions. You bring the willingness to provide great service to the members; we will provide the environment for you to grow and develop into a world class service provider. You will offer an enjoyable, memorable experience for individuals seeking assistance with financial matters by providing them with exceptional service, including processing member transactions; identifying their financial needs and recommending valuable solutions. Your support of a sales and service culture will enable you to educate members about services that will enhance their financial well-being, while also supporting the goals of the credit union. This entry level position is a great way to start your financial services career! Member Education * Cross-sell appropriate products and services to current and prospective members. * Consistently meet or exceed established sales/service goals and support branch growth. * Participate in outside business development and community events. Teller Functions * Operate, maintain, and balance a cash drawer (as needed). * Sell special service items such as money orders, official checks, and gift cards. * Perform cash advances and process collection items. * Provide members with access to safe deposit box (where applicable). * Maintain working knowledge of all products and services. Personal Banker Functions * Assist members with opening/closing basic types of accounts, including new memberships, checking, share certificates, and other accounts as assigned. * Update account information such as changing account ownership/signers, beneficiaries, and changes of address. * Assist members with loan applications through video lending. * Assist members (in person or by phone) with account and product inquiries, including questions about rates, products and services, requests for statements, etc. * Perform stop payments and process wire transfers. * Assist members with claims of fraudulent use of debit card. * Issue, re-issue, and block debit cards. * Be knowledgeable of and utilize credit union policies, Federal regulations and procedures. Branch Support * Perform opening/closing procedures for debit card instant issue machine. * Scan and image branch checks and documents. * Assist with daily balancing of coin machine/prepare outgoing coin shipment * Buy/sell cash to vault and assist with loading of cash dispense machines (CDMs), cash recycler machines (CRMs), and ATMs (where applicable). * Perform and /or assist with vault responsibilities to include buy/sell cash to/from team members, load/balance ATM/CDM/CRM, prepare outgoing coin/cash shipments, and verify incoming cash shipments (as assigned). * Track/order branch maintenance supplies (as assigned). * Track/order Marketing supplies (as assigned). * Serve as a Credit Union Champion for your branch Miscellaneous * Maintain member confidentiality. * Complete annual/semi-annual regulatory training. * Complete MSO I Level Up Program. * Consistently attend/participate in community events. Education and Experience * High school diploma or G.E.D. equivalent. * Minimum of six months work experience (sales, teller, and/or personal banker experience preferred). * Basic knowledge of math/computer skills. Physical Requirements * Must be able to stand for long periods of time. * Part-time team members must have the ability/stamina to work at least 28 hours per week. * Full-time team members must have the ability/stamina to work at least 40 hours per week. * Must be able to reach, lift, bend, and carry. * Must be able to engage in problem-solving skills to help identify and resolve member issues. * Must be able to communicate extensively through in-person, e-mail, written, and telephone communications. Decision-Making Capabilities * Must be able to independently determine funds availability of checks deposited and checks cashed (within assigned teller limits). * Types of Decisions requiring supervisory approval: Legal questions and situations outside A+FCU policies and procedures.

Position Title: Teller Supervisor Reports To: Branch Manager and/or Regional Director Basic Function: Supervises and trains teller functions and member services to accomplish daily activities of lobby, drive-thru or branch offices. Responsibilities: • Responsible for enforcing Teller Excellence in tellers, which include: Reliable attendance; Good balancing record; Excellent service to members, including friendly greetings, smiling faces and addressing members by name; Cooperation with co-workers, supervisors, and all other employees; Effectiveness with cross-selling products and services; Professional image at work. • Is also responsible for vault cash, ordering from Federal Reserve weekly, verifying accuracy and security. Performs monthly surprise cash counts of all cash drawers. Reviews all tellers work for errors, bad habits, outages, etc. • Balances and supplies the ATM, night deposit, money order inventory, travelers check inventory, seasonal ticket inventory, etc. Completes security for opening and closing the building. Transmits Travelers Checks to American Express. • Directs and manages job schedules, workloads, lunch periods. Assists members with special requests or supervisor approval, approving insurance checks, endorsements, check hold exceptions and large amount transactions. Completes Currency Transaction Report as required. • Recommends probationary action when needed. Monitors teller cash drawers amounts for compliance and daily cash usage for area. Reports teller transaction volume monthly. • Counsels' tellers on individual cash over and short. Responsible for informing tellers of changes and current events. • Monitors all safe deposit box activities. • Fills in where needed when employees are absent. • Reviews performance appraisals, counsels with other head tellers, and assists in preliminary interview of new employees. • Adheres to all Red River Employees Federal Credit Union policies and procedures. • Responsible for the security of all negotiables. • Performs other related duties as assigned. Qualifications: • Four or more years of experience with a financial institution or credit union, working in a teller position. • High school diploma or equivalent. • Competent computer skills and use of standard office equipment. • Friendly, outgoing individual with good communication skills. • Ability to meet, speak, and deal effectively with people, being professional always. • Must maintain a neat and professional appearance. • Interpersonal skills that enable working independently or as part of a team. • While the following list is not exhaustive and may be supplemented, identified physical requirements include ability to lift heavy bags of coin, to stand on feet for long periods of time and to operate standard teller equipment. Must be able to work in a fast-paced environment. • Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation. Benefits: • Paid Holidays • Match on 401K- 100% for the first 6% • Discretionary Profit Sharing • Vacation Leave • Sick Leave* • Voluntary Insurance Products/Packages • Company Paid Life Insurance* • Company Paid Accidental Death & Dismemberment Insurance* • Competitive Medical & Dental Benefits* • Premium-level Checking/Savings Account with additional benefits • Additional incentive for extended hour locations • Various other incentives *Full Time Only

We're proud to be named one of USA TODAY's Top Workplaces , and we've earned the Best and Brightest Companies to Work For award for 8 years straight. Founded in 1937, Advancial is one of the oldest credit unions in the country. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions. At Advancial, we don't just work hard - we play hard, too. We're a team that thrives on passion and collaboration, where every day feels like a chance to make a difference. Our culture is built on positivity, creativity, and the belief that work should be fulfilling, not just a “day job.” SUMMARY Serves as a Subject Matter Expert (SME) for multiple functions within the Processing Management department to include; all functions related to Mortgage Loans and serve as SME for subpoenas and other court requests. Performs loan payoffs, post Chapter 13 items as well as GAP and Warranty items. Also follows detailed and standardized procedures in performing transactions for members mailed in check deposits and loan payments. Complete all requests within deadlines provided. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for: Processing and sorting all incoming mail for the credit union; which includes preparing a daily courier run to the Remote Operations Center for all departments housed there. Management of the weekly Home Equity Status report, including the processing of Home Equity release of liens within timeline established to comply with compliance regulations. Also, taking care of our record inventory stored off site with outside vendor. Serve as a back-up point of contact to pull or return record inventory from off-site storage. Communication with Account Services after insurance payments are applied and a balance still remains to ensure cancellation of elective products such as GAP and Warranty. Processing dealers, insurances and member mail-in payoffs and Verification of Deposits (VOD) in a timely manner. Manage balancing Remit Plus on a daily basis and working with the Accounting department to clear any outages. Applying all insurance cancellations, TT&L refunds and other refunds from dealers or insurance companies to member loans accordingly. Managing member requests via PRISM, SRMS, call or email. Requests include, but are not limited to: payoff quotes, paid in full letters, verification of deposits and statements of fact. Taking care of mailed payment/deposit processing and balancing including member mail-in/express delivery deposits, loan payments and other account posting functions daily. Providing backup assistance to Retail Operations with Skip-a-payments. Canning indirect lending packets and home equity packets for processing; including database maintenance and tracking of original documents to be housed in the off-site file room. Assisting with all other Processing Management duties to provide backup when needed. Cultivate a positive, respectful, and collaborative culture across the organization-fostering strong relationships among staff, departments, branches, and external partners. Champion a caring and inclusive environment for both employees and members, aligned with the Credit Union's mission and values. Salary Range for this position is $18 to $23 per hour plus incentives based on experience. This position is hybrid. Requirements High school diploma or general education degree (GED); and two years related experience and/or training; or equivalent combination of education and experience. Maintain a working knowledge of computer equipment and software required including Microsoft Word, Excel, Outlook, etc. Ready to Join a Winning Team? Advancial isn't just about business - it's about building careers, communities, and futures. If you want to work somewhere that supports your growth, values your time, and recognizes your impact, you've found the right place. Benefits Of course we offer healthcare, life insurance, and 401K benefits, but here is what else we offer: Take Time for Life: In addition to 11 company holidays, you start with 3 weeks of vacation, and can recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO - free for you and your loved ones (you just pay taxes). Retire with Confidence: We contribute to your 401k. It's our way of helping you build the future you deserve. Pets Are Family Too: With affordable pet insurance (we even chip in), your furry friends are covered for everything from checkups to surgeries. Invest in Your Future: We'll cover 80% of your tuition costs after one year, so you can continue to grow, learn, and achieve your goals. Life Happens: Our Advancial Life Rewards program reimburses you up to $1,000 each year for unexpected expenses - because we know life doesn't always go according to plan.

We're proud to be named one of _USA TODAY's Top Workplaces_ , and we've earned the _Best and Brightest Companies to Work For_ award for 8 years straight. Founded in 1937, Advancial is one of the oldest and largest credit unions in the country. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions. At Advancial, we don't just work hard - we play hard, too. We're a team that thrives on passion and collaboration, where every day feels like a chance to make a difference. Our culture is built on positivity, creativity, and the belief that work should be fulfilling, not just a "day job." Duties include but are not limited to: + Ensure loan documents are complete and accurate according to policy. This includes data entry of member information into Credit Union systems as required. Monitor e-mail boxes, scan folders and fax server. + Perform responsibilities in accordance with Lending procedures and Credit Union guidelines. + Resolve loan related problems. + Review and submit loans for auto drafts. + Interact with Branch Staff, Dealers, and Dealer Representatives with a team player mindset to assist in resolving any issues with missing or incorrect documents or data entry on open loan applications, assist in system or loan application errors, and general loan/velocity/product questions. + Run extended security checks as needed on Indirect member account exceptions. + Assist in testing software changes on Lending system and host system. + Maintain current knowledge of the features and benefits of all Credit Union products and services to enable effective cross-selling. + Cultivate a positive, respectful, and collaborative culture across the organization-fostering strong relationships among staff, departments, branches, and external partners. Champion a caring and inclusive environment for both employees and members, aligned with the Credit Union's mission and values. This position requires to be service-oriented, self-motivated and to be able to work a variety of tasks in a fast paced environment. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **EDUCATION and/or EXPERIENCE** High School degree or equivalent; and one-year relevant experience or equivalent combination of education and experience. **OTHER KNOWLEDGE SKILLS AND ABILITIES** Working knowledge of computer equipment and software required including Microsoft Office Suite. An understanding of state and federal laws. **LANGUAGE SKILLS** Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. **MATHEMATICAL SKILLS** Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry. **REASONING ABILITY** Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. This position is hybrid and pay range is $18-$23. **Ready to Join a Winning Team?** Advancial isn't just about business - it's about building careers, communities, and futures. If you want to work somewhere that supports your growth, values your time, and recognizes your impact, you've found the right place. **Of course we offer healthcare, life insurance, and 401K benefits, but here is what else we offer:** + **Take Time for Life:** In addition to 11 company holidays, you start with 3 weeks of vacation, and can recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO - free for you and your loved ones (you just pay taxes). + **Retire with Confidence:** We contribute 8% to your 401k, no strings attached. It's our way of helping you build the future you deserve. + **Pets Are Family Too:** With affordable pet insurance (we even chip in), your furry friends are covered for everything from checkups to surgeries. + **Invest in Your Future:** We'll cover 80% of your tuition costs after one year, so you can continue to grow, learn, and achieve your goals. + **Life Happens:** Our Advancial Life Rewards program reimburses you up to $1,000 each year for unexpected expenses - because we know life doesn't always go according to plan.

Position Title: ITM Express Teller Reports To: Express Teller Supervisor and/or Director of Express ATM & ITM Services Basic Function: Responsible for assisting members with financial transactions and functions through the ITM. Responsibilities: • Responsible for maintaining superior and personable member service; comfortable in front of a camera, reliable in their attendance; accurately post transactions; maintain a professional demeanor; greet members in friendly-welcoming manner; attentive to member transactional needs; cooperative with members, co-workers, and management; look for opportunities to surprise members by exceeding their expectations and making them feel important. • Responsible for patiently educating and instructing members on how to operate the ITM. • Responsible for assisting members with deposits, withdrawals, check entries, and cash withdrawals along with other functions through the ITM. Accurately post and balance transactions on multiple platforms daily while making the member interaction seamless. • Responsible for overall functions of Express Central. Appropriately submit for supervisor approval insurance checks, endorsements, suspicious items, check hold exceptions and large transaction amounts. • Work collaboratively with staff, branches, and departments in the best interest of serving members effectively and efficiently. • Responsible for maintaining an in-depth knowledge of RRCU products and services to provide information and answer member questions. Cross-sell products and services as appropriate. • Ensures proper reconciliation within the ITM platform and personal drawer. • Responsible for compliance with regulatory and CTR requirements. • Aware and attentive to suspicious situations or potential fraudulent items. Takes the lead in handling difficult situations and/or members. • Responsible for reporting issues or problems within the ITM/ATM fleet. Maintains a working understanding of operations and functionality of the hardware and software. • Adheres to all Red River Employees Federal Credit Union policies and procedures. • Performs other related duties as assigned. Qualifications: • One year or more of experience in a financial institution or a credit union, working in a teller or member service position. • High school diploma or the equivalent, with some college preferred. • Competent computer skills and use of standard office equipment, ITM/ATM hardware/software. • Comfortable on camera. • Possess exceptional communication skills. • Must be able to communicate with members and employees regarding services, policies, and procedures. • Exemplifies a professional demeanor. Must be friendly, helpful, attentive, and reliable. • Ability to meet, speak, and deal effectively with people, being professional always. • Must maintain a neat and professional appearance. • Must be organized, accurate and proficient in preforming job duties. • Willing to work extended hours, weekends, and some holidays. • While the following list is not exhaustive and may be supplemented, identified physical requirements include the ability to operate normal office equipment, some lifting, not to exceed 25 pounds, long periods of sitting, and work-related stress. • Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation. Benefits: • Paid Holidays • Match on 401K- 100% for the first 6% • Discretionary Profit Sharing • Vacation Leave • Sick Leave* • Voluntary Insurance Products/Packages • Company Paid Life Insurance* • Company Paid Accidental Death & Dismemberment Insurance* • Competitive Medical & Dental Benefits* • Premium-level Checking/Savings Account with additional benefits • Additional incentive for extended hour locations • Various other incentives *Full Time Only