Customer Service Representative jobs at Advertising Checking Bureau - 19 jobs

This position is responsible for those requirements under TCA 37-1-105 along with managing the court dockets for the Juvenile Court Judges to ensure the judicial process is well managed and efficient. Minimum Experience: Two (2) years of experience in criminal justice, law enforcement, or counseling case management experience preferred. Minimum Education: Bachelor' degree from an accredited college or university in Criminal justice, Sociology, Psychology, Social Work, or related area. Certifications, Licenses: Must have dependable transportation. A pre-employment criminal background check is required. GENERAL POSITION DUTIES AND RESPONSIBILITIES: The following duties are normal for this position. However, they are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned. Responsible for making judgments and critical independent decisions on juveniles and families during counseling sessions. Responsible for doing intakes, informal adjustments, juvenile warning citations, and cross-training to facilitate as the chair for Foster Care Review Boards. Completes CANS assessments for a juvenile when required. Facilitates Foster Care Review Board when required. Attends Court and makes recommendations to the judges. Advises judges, law enforcement, attorneys, and families as to what resources are available in the community for juveniles and their parents or guardians. Administers Drug testing. Takes on-call duty which is 24/7 one week every 8-10 weeks. Inputs required data on the Quest data computer system for court orders and judicial notes. Attends and provides information for community and County committees. Other duties as assigned. FISCAL RESPONSIBILITIES This position has no fiscal responsibilities. COUNTY ORGANIZATION DUTIES AND RESPONSIBILITIES: Represents the Department and County to other County staff and members of the public. Provides quality customer service to individuals needing directions or assistance. Demonstrates the organization's Core Values and adherence to the Ethics policy. SUPERVISORY RELATIONSHIPS: Works under close supervision but as the incumbent becomes more skilled in procedures and practice, supervision is more general. This position has no supervisory responsibilities but is expected to demonstrate leadership. JOB QUALIFICATIONS - KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: State and County Laws and Regulations regarding juvenile offender processes and procedures. Court procedures and legal requirements for supervising the offenders. Legal requirements including privacy, resident rights, confidentiality, and non-discrimination. The County and Department's operating requirements, policies, procedures, and practices; and local, State, and Federal regulations related to department programs and operations. Administrative policies and procedures of the County. Current office practices and procedures. Computer software consistent for this position. Skill in: Analyzing complex administrative information and issues, defining problems and evaluating alternatives, and recommending methods, procedures, and techniques for resolution of issues. Organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority. Applying judgment and discretion in resolving problems and interpreting policies and regulations. Ability to: Perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision. Establish and maintain accurate records of assigned activities and operations. Interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations. Perform mathematical calculations required of this position. Communicate clearly and concisely, both orally and in writing. Relate to clients in stressful or crisis situations. Think quickly, maintain self-control, and adapt to stressful situations. Analyze facts and to exercise sound judgment in arriving at conclusions. Maintain professionalism at all times. Establish and maintain effective working relationships with those contacted in the course of work. Maintain confidentiality and discretion regarding business-related files, reports, and conversations, within State and Federal statutes. Ability to work the allocated hours of the position and respond after hours as needed. WORK ENVIRONMENT: Work is performed in an office setting as well as clients' and service providers' homes, detention, treatment and residential facilities, schools, courts and work sites; and is mostly sedentary with periods of mobility and light physical activity. The noise level in the work environment is usually moderate. Level of responsibility subjects the incumbent to moderate stress due to interruptions. PHYSICAL AND MENTAL REQUIREMENTS/ACTIVITIES: This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching, or crawling and reaching with hands and arms. Specific vision abilities required by this job include close, distance and peripheral vision; depth perception; and the ability to adjust focus. Will spend a large amount of time viewing a computer screen. Vocal communication and normal hearing are required for expressing or exchanging ideas by means of the spoken word. Acceptable verbal and conversation skills to effectively communicate with others via the phone, at meetings and to greet and assist visitors. Work requires preparing and analyzing written or computer data and observing general surroundings and activities. Use and normal maintenance of office machines, (copier, computer, printer, etc.). Frequent use of phone handset and repetitive use of hand & fingers to operate office equipment, use computer keyboard & computer mouse and to perform other office tasks. Frequent travel may involve exposure to inclement weather conditions, unsanitary conditions in homes, communicable illnesses and diseases and unsafe environments. May require dealing with persons who are hostile, aggressive, abusive or violent, posing threatening conditions. Ability to recognize occupational hazards in work activities and take safety precautions. Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities.

Title: Temporary - Reader/Scribe, All Campuses (Pool) To provide students with disabilities access to Reader/Scribe services in a classroom environment and/or during academic testing. ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES For classroom readers, reads aloud instructions, prompts, content of class activity sheets and/or project information that is not provided in an accessible format by reading words verbatim as the course instructor provides. For testing readers, narrates the test material verbatim without defining, explaining or interpreting the content. For classroom scribes, types lecture notes and/or responses as dictated by the student for in-class activities. Provides the student with an accurate and full account lecture content and ensures notes are clear and comprehensive. This may include written descriptions of visual information. Consistently attends lectures, as assigned, and provides electronic copies of notes per departmental process. For testing scribes where grammar and spelling are not being assessed, writes or types exactly what a student dictates without substituting words. Allows student to dictate additional punctuation beyond basic punctuation. For testing scribes where grammar and spelling are being assessed, requires the student to dictate spelling and punctuation. For both readers and scribes, respects students' right to privacy by keeping all information confidential. Liaises with the Access Center on an ongoing basis in order to monitor student support and to address concerns. Performs other duties as assigned, including basic clerical support. REQUIRED QUALIFICATIONS High School diploma or equivalent Ability to work a flexible, varied schedule based on student needs PREFERRED QUALIFICATIONS Associate's Degree in any field Prior work experience in a higher education setting Prior experience working with or assisting persons with disabilities KNOWLEDGE, SKILLS AND ABILITIES Proficient in Microsoft applications. Ability to work independently. Ability to communicate sensitively and tactfully, both orally and in writing, with individuals at all levels across the College. Ability to relate to a diverse user-group. Demonstrated proficiency in notetaking. Must be punctual, reliable and organized. Rate of Pay: $15.00 to $16.50 per hour depending upon experience. Work Hours: Up to 28 hours per week Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check. AVAILABILITY/CLOSING DATE This posting is not a guarantee of an open position. Applications for temporary pool positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close annually on October 31st. Interested applicants who wish to maintain an active application within the system must re-apply each year.

Job Title: Managed Care Specialist Duration: 12 Months Rate: $23/hr. on 1099 Our Client is looking to hire a Managed Care Specialist for a hybrid role. No duplicate submissions Our Client provides their workforce with a hybrid work environment. Most positions have a combination of work from home and work in the office, which varies by position, department, and business need. Training is extensive, up to 6 weeks prescheduled, virtual / in-office (by supervisor request), and contractors must attend training every day to build proficiency. No Preplanned PTO will be approved during training weeks. All candidates MUST be local to middle TN and able to commute to our Client's office in Nashville, TN as needed. The work hours and schedule are M-F with standard 7.5 hours per day/max, 37.5 hours per week. Key Responsibilities Determine individual and family eligibility for our Client's care programs. Assist in coordinating and communicating schedules to internal/external Clients. Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney. Timely management of casework, including proper documentation and case resolution. Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately. Work efficiently / effectively in multiple databases to extract information. Attend workgroup meetings and participate in discussions. Assist leadership team, as necessary. Requirements and Skills Must have a bachelor's or associate degree. A background in Paralegal studies is a plus. Work experience in a Legal environment a plus. Customer service or call center experience a plus. Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.). Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision. Excellent verbal and written communications skills. Keen attention to detail and adherence to deadlines. Strong time management, note-taking, email organization, and distribution skills. Critical thinking and problem-solving skills. Other Important Information The position is a hybrid position in downtown Nashville, TN. The contractor will work onsite and remotely based on the team's schedule. The position is contract for 12 months with an opportunity to be extended.

Benefits: Free uniforms Opportunity for advancement Training & development Make waves and pave the way for your career! At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers. Perks and Benefits: Paid on-the-job training Weekly Pay Part time and Full time employment opportunities Consistent set schedules Culture driven company Employee recognition programs Positive Team Culture Career Growth Opportunities Primary Responsibilities: Provide WOW Customer Service to our members Assist with class scheduling and billing Work in a sales capacity to sell new memberships Conduct cold and warm calls to potential customers to promote memberships and services Follow up with leads from inquiries, website sign-ups, and previous customers Handle objections professionally and help customers understand the benefits of our programs Job Qualifications and Skills: Ability to work with children Excellent communication and organizational skills High energy and a sales-driven mindset Strong work ethic and ability to handle rejection positively Previous sales experience preferred, but not required Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company. Duties and Responsibilities: Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way. Conduct cold calling to potential customers from lead lists Follow up with warm leads via phone, text, and email Explain membership options, class schedules, and promotions Track customer interactions and follow-ups in the system Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. Processes student registrations using effective sales/customer service techniques. Schedules and manages birthday/pool parties. Resolves customer concerns/complaints using a professional approach. Assists clients with purchases of merchandise and vending. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area. Monitors snack shack area and provides guidance to snack shack staff. Checks voicemail and email correspondence and responds in a timely manner. Updates informational displays with accurate and timely promotions and literature.. Makes collection calls to resolve open account problems. Prepares twice daily student lesson schedules for use by instructors and management staff. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Work 1 swim instructor/lifeguard shift per week All other duties as assigned Education/Experience: High school diploma or GED required, some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills required using Word, Excel and other software systems. Certificates and Licenses: CPR, First Aid and AED certification preferred . Compensation: $13.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

WHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members. PRIMARY RESPONSIBILITIES: * Review demographics, insurance, and provider information, and update records accordingly. * Instruct new patients to complete all required paperwork and create new accounts in the computer system. * Obtain a copy of the patient's insurance card and driver's license. * Update the electronic medical record system (EMR) and take patients' photos. * Provide the patient with the SOFHA payment and privacy policy. * Answer patient questions and concerns. * Schedule/Reschedule patient appointments. * Collect payment and notate on the patient encounter form. * Route telephone calls and record/deliver messages accordingly. REQUIREMENTS: High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required. EXPERIENCE: Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable. WHAT WE OFFER: State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including: * Company Provided Life and Accidental Death and Dismemberment Insurance * Company Provided Long Term Disability Insurance * Employee Stock Ownership Plan * 401(k) Company Contributions * Voluntary options for Medical, Dental, Vision, and additional Life Insurance. * Company match in Health Savings Account Plans (restrictions apply) * Vacation, Personal, Sick and Holiday Time Off * An array of team member perks and discounts * Tuition Assistance Programs * And more!

Salary Range: $49,469.94 - $49,469.94 Works under the general supervision of an assigned supervisor at Memphis Animal Services to apprehend, rescue and retain unlicensed, stray, and uncontrolled animals for the protection of citizens. Investigates complaints concerning ordinance violations; answers calls concerning reports of animal bites. Assists in the training of new personnel. Performs euthanasia as required, both within the shelter and in the field. Provides information and assistance to the public. Operates a City vehicle to respond to calls concerning the need to apprehend unlicensed, stray, and uncontrolled animals. Makes court appearances related to citations and warrants issued and to apprehend animals. Acts as liaison with the Memphis Police Department, Shelby County Sheriff Department, Federal Bureau of Investigation (FBI) and Internal Revenue Services (IRS). Maintains and completes a variety of daily activity reports. Assists other personnel in the performance of these duties. TYPICAL PHYSICAL DEMANDS Must be able to communicate clearly both verbally and in writing. Requires the use of equipment such as traps, chemical capture gun, nets, catchpoles, etc. Requires the ability to handle animals coming into the shelter such as dogs, cats, snakes, livestock and wildlife. Requires running and lifting of animals (up to approximately 50 lbs.). Requires operating a City vehicle to make on-site visits to apprehend, rescue, and retain animals. TYPICAL WORKING CONDITIONS Majority of work is performed outdoors. May be exposed to potentially dangerous animals and various types of weather conditions. Involves contact with staff and the general public. Occasionally travels to meet court appearances. High School graduate or GED and two (2) years of general work experience, preferably in the animal control or animal care field, including some direct experience working with the public; or any combination of experience or training which enables one to perform the essential job functions. Good communication skills and experience working independently preferred. Must possess a valid driver license. Must obtain and maintain a certification as a Certified Animal Euthanasia Technician within one year of employment, as a condition of continued employment. 1. Performs additional functions (essential or otherwise) which may be assigned. Must be available to work on assigned shift including working on second (2nd) shift as needed as a condition of continued employment in this position. NOTE: This position is eligible for an additional 6% hazardous duty pay in additional to the base payabove.

Hourly Rate: $17.00 Works under the supervision of the HR Customer Service Supervisor to provide “Best in Class Customer Service” on each call, with the goal of resolving the customer's question on the initial call. Provides active and retired employees (customers) with specific information regarding benefits, retirement, wellness, leave of absences, timekeeping (including work and leave hours), and other Human Resources (HR) related inquiries and places the customer's requests in the Customer Relationship Management system (C.R.M.) to deal with the specific inquiry/concern. Accesses employee (active and retired) data in Oracle and UKG to retrieve specific information to assist customers with their inquiry. Receives inquiries and complaints from customers by phone, internet, and/or written correspondence. Determines nature, location, and duration of the complaint with tact, courtesy, and patience occasionally requiring communicating with irate customers. Provides a timely follow-up with customers on response and/or action that is being taken or escalates by referring to appropriate HR team member with expertise and knowledge to handle the inquiry/complaint. Receives and processes benefits from active and retired employees during Open Enrollment and places request in the CRM system. Maintains and utilizes reference information on current processes and plans. Occasionally participates in community events and outreach programs as needed. Performs office administrative support functions, such as preparing, maintaining, and distributing reports, files, and other related documentation. High school graduation or GED equivalent and four (4) years customer service experience, preferably receiving and addressing customer issues and complaints by telephone. Working experience of City operating procedures is strongly preferred. OTHER FUNCTIONS: Performs additional functions (essential or otherwise) which may be assigned. Performs various front desk and clerical duties when requested. TYPICAL PHYSICAL DEMANDS: Must be able to communicate clearly both verbally and in writing. Requires the ability to operate general office equipment such as telephone, copier, and computer. TYPICAL WORKING CONDITIONS: Work is performed in an office environment.

WHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members. PRIMARY RESPONSIBILITIES: * Review demographics, insurance, and provider information, and update records accordingly. * Instruct new patients to complete all required paperwork and create new accounts in the computer system. * Obtain a copy of the patient's insurance card and driver's license. * Update the electronic medical record system (EMR) and take patients' photos. * Provide the patient with the SOFHA payment and privacy policy. * Answer patient questions and concerns. * Schedule/Reschedule patient appointments. * Collect payment and notate on the patient encounter form. * Route telephone calls and record/deliver messages accordingly. REQUIREMENTS: High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required. EXPERIENCE: Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable. WHAT WE OFFER: State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including: * Company Provided Life and Accidental Death and Dismemberment Insurance * Company Provided Long Term Disability Insurance * Employee Stock Ownership Plan * 401(k) Company Contributions * Voluntary options for Medical, Dental, Vision, and additional Life Insurance. * Company match in Health Savings Account Plans (restrictions apply) * Vacation, Personal, Sick and Holiday Time Off * An array of team member perks and discounts * Tuition Assistance Programs * And more!

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Bureau of Motor Vehicles (BMV):The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees. Our mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we: Invest in our employees Engage our customers Provide sustainable systems Embrace product innovation Role Overview: Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on-the-job training. You will assist Hoosiers with a broad scope of BMV needs. This position will serve at the Clarksville, Indiana, BMV Branch Office. Branch hours are: Sunday: Closed Monday: Closed Tuesday: 9:00 am - 6:30 pm Wednesday: 9:00 am - 5:00 pm Thursday: 9:00 am - 5:00 pm Friday: 9:00 am - 5:00 pm Saturday: 9:00 am - 12:30 pm Salary: The salary for this position traditionally starts at $15.17 an hour. Use our Compensation Calculator to view the total compensation package. A Day in the Life: The essential functions of this role are: Use your job knowledge to conduct customer transactions. Answer customer questions and provide guidance. Assist with the daily opening and closing of the branch. Check transactions to ensure accuracy, timeliness, and proper accounting. Work with leadership to resolve escalated customer concerns and system problems. File applications as completed throughout the day. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time. What You'll Need for Success: You must meet the following requirements to be considered for employment: High school diploma or equivalent. Customer service experience. Top-notch communication skills. A high level of critical thinking and the ability to troubleshoot. Ability to process cash and card transactions. Ability to travel up to 20 percent of the time to branch. locations, training, or branch-related community activities. Able to perform essential functions with or without reasonable accommodation. Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs. Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefits package for full-time employees that includes: Three (3) medical plan options (including RX coverage) as well as vision and dental plans Wellness Rewards Program: Complete wellness activities to earn gift card rewards Health savings account, which includes bi-weekly state contribution Deferred compensation 457(b) account (similar to 401(k) plan) with employer match Two (2) fully-funded pension plan options A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers Up to 15 hours of paid community service leave Combined 180 hours of paid vacation, personal, and sick leave time off 12 paid holidays, 14 in election years Education Reimbursement Program Group life insurance Referral Bonus program Employee assistance program that allows for covered behavioral health visits Qualified employer for the Public Service Loan Forgiveness Program Free Parking for most positions Free LinkedIn Learning access Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at ***************.

JobID: 260109 JobSchedule: Full time JobShift: : Salary Range: $49,469.94 - $49,469.94 Works under the general supervision of an assigned supervisor at Memphis Animal Services to apprehend, rescue and retain unlicensed, stray, and uncontrolled animals for the protection of citizens. Investigates complaints concerning ordinance violations; answers calls concerning reports of animal bites. Assists in the training of new personnel. Performs euthanasia as required, both within the shelter and in the field. Provides information and assistance to the public. Operates a City vehicle to respond to calls concerning the need to apprehend unlicensed, stray, and uncontrolled animals. Makes court appearances related to citations and warrants issued and to apprehend animals. Acts as liaison with the Memphis Police Department, Shelby County Sheriff Department, Federal Bureau of Investigation (FBI) and Internal Revenue Services (IRS). Maintains and completes a variety of daily activity reports. Assists other personnel in the performance of these duties.

American Leak Detection leads the industry in non-invasive, accurate leak detection. We back our services with over 40 years of experience and comprehensively train our technicians in leak detection. From leak detection in your home, business, or municipal plumbing lines to mainline water leak detection, we have the tools to tackle the projects our customers present to us. Position: We are looking for a self-starter customer service representative who will have a high level of customer service & sales follow-up experience. In addition to fielding incoming calls from potential clients, the candidate will be responsible for the efficient and effective service and sales support of technician's daily field activities and provide a high level of technician satisfaction with dispatch efficiency. Position qualifies the candidate for Medical, Dental, and Vision benefits. Job Description: Provide external and internal calls at a timely and accurate level while meeting or exceeding call center operational metrics. Schedule customers with the correct technician(s) and create work orders and other documentation as needed. Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Anticipate customer needs and take action. Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence. Demonstrates a high level of productivity at all times and takes initiative during downtime to complete other office duties needed. Efficient and effective management of technician's daily field activities Efficient routing of jobs for technicians in the field High level of technician satisfaction with dispatch efficiency High level of customer service & sales follow-up Perform other tasks requested of management. Essential Duties, Responsibilities, and Requirements include the following (Other duties may be assigned) Develop and manage daily, weekly, and monthly work schedules for technicians Develop and publish daily work schedule Dispatch techs in the most efficient and effective manner possible during the day Coordinate repair requests and follow up between techs and clients Provide Billing with completed work orders ready to invoice Present a courteous and professional image to the customers Follow up with continuous, timely, and accurate information Provide daily status reports and follow-up on open items Service Billing Prepare all outgoing service invoices using an online billing system on a timely basis. Reconcile and resolve conflicting information prior to billing. Produce weekly reports that summarize work order status including items pending invoice, incomplete, waiting, repairs, etc. PM Contract Administration Update and maintain site profiles Maintain equipment inventory Education Required: High school diploma Experience Required: 1-2 years of customer service experience. Skills and Abilities Required: Excellent customer service and telephone skills Excellent written and oral communication skills Basic to moderate skills with Microsoft Excel, Google Sheets, and other software applications Have a high level of attention to detail Ability to multitask and prioritize Work under pressure Perform in a call center environment utilizing telephony-related production tools An appetite for continuously learning new skills $17-20 an hour, the hourly wage will depend on skills and/or qualifications Job Type: Full-time

Work/Library Hours: Monday - Saturday, 9:00 A.M. - 6:00 P.M. (EST) * Hours may vary due to work assignments, or projects.* 1001 Broad Street Salary: GS. 06 $18.92/hour - $22.96/hour . Department: Public Library- Downtown CLASSIFICATION SUMMARY: Incumbents in this classification are responsible for representing the Chattanooga Public Library by applying specialized knowledge to provide excellent internal or external customer service in assisting patrons or executing Library operations. Work requires limited supervision. SERIES LEVEL: The Library Services Specialist is a stand-alone position. ESSENTIAL FUNCTIONS: (The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.) Delivers consistently excellent customer service while supporting the Library mission to be the community's catalyst for lifelong learning through inspiring communication, integrity, and passion. Displays professional acumen by being knowledgeable about Library industry practices, services; and patron-facing consumer and prosumer hardware, software, and other technology. Internalizes the mission by taking the initiative to self-educate in professional development and skills. Advances the mission using common sense and critical thinking to achieve goals while amplifying team coherence. Proposes improvements to Chattanooga Public Library operations and services. May serve as designated shift leader on duty to coach and motivate other Library staff while upholding a culture which builds exceptional internal and external customer experiences. Cross-trains in all Library Departments. Enforces policies and procedures while balancing patron needs with administrative requirements. Proposes, develops, promotes, implements, administers and evaluates specialty programs and services; relates materials and displays to promote the library and associated programs. May process forms for passport application processes, following established guidelines and regulations set forth by the U.S. government. May operate as Notary Public. Operates any necessary devices and machines in the course of Library operations including postage processing and foodservice equipment. Participates in operation-wide inventory management. Assists patrons by providing solutions to informational requests and evaluating resources in order to match information needs with reference and/or advisory materials. Performs circulation desk activities including checkout and renewal of material, issuing library cards and collecting money for fines. Processes inter-library loans for patrons with applicable state or national libraries; manages and maintains related databases. Trains patrons in the use of electronic reference sources by providing guidance and instruction for both general and specific requests; enables patrons to operate equipment and meet their informational needs; troubleshoots problems or instructs patrons in the use of software and hardware. Evaluates the informational utility of various online sources for referral to library patrons including researching relevant professional literature. Plans, prepares, and maintains displays/exhibits to promote the circulation of materials, books and/or other related items. Sorts and shelves library material; reads shelves; weeds and discards library material; empties book drop and processes returned material. Recommends material to be purchased. Ensures completeness and accuracy of the bibliographic record. Monitors and maintains databases in assigned area of responsibility. Prepares and compiles a variety of statistics related to library operations in assigned area of responsibility. Understands performance metrics and makes an effort to improve them. Participates in a variety of meetings, committees and/or other related groups in order to receive and convey information. Travels to various locations to present programs and services. Listens to feedback and takes constructive action. Gives basic direction and feedback to other Library employees. Prioritizes patrons and tasks with attention to detail. Communicates effectively at all levels. Considers the impact of actions on an individual, team and the organization. Actively participates in Library Safety Program. Promotes, collaborates with and directs patrons to other public and community resources. Performs regular cleaning of building facilities, including sanitizing work surfaces, cleaning shelves, sanitizing children's toys, vacuuming, emptying trash and recycling bins. Participates in Staff/Summer Picks program to select annual titles for inclusion; this is a yearlong process and includes staying abreast of current practices and trends in publishing; reading new or forthcoming titles for nomination process; reading and evaluating nominated titles; finalizing language for publication of booklists. Prepares daily cash register drawers, processes daily deposits, processes weekly coin-operated deposit, and other financial processes. Must meet regular attendance requirements. Must be able to maintain good interpersonal relationships with staff, co-workers, managers and citizens. Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner. May be assigned or reassigned to any division within the department. Performs other duties as assigned. DEPARTMENT SPECIFIC DUTIES (if any): When Working in the Makerspace: Makerspace Specialists demonstrate the creativity, curiosity, and collective knowledge of the 4th Floor Makerspace. Stays on top of current trends in maker technology and equipment, as well as educational trends to incorporate into hands-on, accessible public training. Trains on how to maintain and demonstrate makerspace equipment and software. Learns and maintains proficiency in complex technical systems through formal and informal training methods. When Working in the Collection Services Department: Answering online patron-submitted requests for purchases of library materials. Creating and submitting purchase orders of library materials to vendors. Receive deliveries from various vendors and services such as USPS, UPS, and Fedex. Process invoices for library materials purchased. Ensure completeness and accuracy of bibliographic and item records through original and/or copy cataloging with the use of cataloging software. Deprocess damaged library materials and maintain reports for deleted items. Evaluate, clean, and create reports of library materials with infestation. Fill out asset disposition forms for surplus of inventory materials. Updates inventory records as needed. Travel to various library locations to assist library staff with surplus materials or inventory of programming/office supplies. May verify the accuracy of funds that accompany daily deposits from all library locations, and prepare documentation for the purpose of reporting to the City Treasurer and Finance Department. Manage library supplies to be distributed to other library locations. When Working in the Local History Department: Ensures broad access to unique collections by participating in digitization efforts, including scanning collection materials and generating metadata according to established standards and specifications, and working with content management systems to maintain and deliver digital content. May provide support for collections accessioning, processing, and cataloging activities. When Working in the Outreach Department: Must be willing to complete training for and operate City Designated Vehicles including the Pop-Up Library van. Support outreach requests that include, but are not limited to, the following: Library Resource Presentations, Off-site Programs, Event Tabling, and Pop-Up Library services. The Outreach LSS will be responsible for supporting outreach requests as assigned by the Outreach Coordinator. This may include attending outreaches without another staff member, depending on attendee expectations. MINIMUM QUALIFICATIONS: High School Diploma or GED and at least four (4) years of any combination of relevant education, training or experience sufficient to perform the essential duties of the job will be considered. Preferred experience for Library Service Specialist positions include one to two years serving the public, working with children, in ordering and cataloging materials, instructing the public in the use of makerspace equipment, and creating and delivering library programming. Depending on the assigned area, must be qualified to become a passport agent within six (6) months of hire. Depending on the assigned area, examples of preferred experience for Library Service Specialist positions include one (1) to two (2) years serving the public, working with children, or in ordering and cataloging materials. HOURS AND SCHEDULE: The Outreach LSS may be required to work outside of normal hours of operation. Schedule and location of work assignments will vary and are contingent on outreach requests. LICENSING AND CERTIFICATIONS: A valid Driver's License, depending on assigned area. KNOWLEDGE AND SKILLS: Knowledge of library science practices; customer service principles, middle to advanced level knowledge of the use of cloud computing, teleconferencing, and media production software and devices; advisory and reference resources; bibliographic formats and standards; general knowledge of professional librarianship cataloging rules and resources including databases; database management principles; educational concepts and standards, reference materials, techniques and practices; print and online reference sources. Skill in prioritizing work; the use of computers and mobile devices; significant accuracy and strong attention to detail; conceiving and creating technical training and educational content; managing and maintaining databases; providing customer service; evaluating information sources for reliability, accuracy and appropriateness; performing computer and device troubleshooting; retrieving, organizing and disseminating information; conducting informational searches; prioritizing, organizing and managing multiple simultaneous projects; reading, applying and explaining rules, regulations, policies, and procedures; preparing clear and concise reports; gathering and analyzing information; skill in interpersonal communication with coworkers, supervisors and patrons sufficient to provide a high level of customer service receive complex work direction, and collaborate at a high level. Knowledge of emerging trends in technology, industry, and the arts. Skill in translating complex systems and processes into easy to follow instructional lessons in person and through documentation. Collaborative and engaging communication, internal and external. Ability to learn new skills quickly and troubleshoot problems, foreseen and unforeseen. Ability to train on, update, and maintain software for use with makerspace equipment including the entire Adobe Creative Suite, equipment-specific software for specialty printers and cutters, and any new software downloaded to makerspace computers and tablets. Excellence in hands-on and self-directed learning. PHYSICAL DEMANDS: Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. WORK ENVIRONMENT: Medium Work: Exerting up to 45 pounds of force occasionally, and/or up-to 20 pounds of force frequently or constantly. SPECIAL REQUIREMENTS: Safety Sensitive: N Department of Transportation - CDL: N Child Sensitive: Y SUPPLEMENTAL INFORMATION: This position requires pre-employment screening(s) that include: background check / drug screening / lift test / TB screening questionnaire / TB Skin Test / Complete Physical screening / DOT Clearinghouse / HepB Titer / fingerprinting / CJIS check. The City of Chattanooga, Tennessee is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the employer. KNV 8/13/25

Job Description The Customer Service Representative at American Leak Detection of Nashville is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Nashville area. Benefits for our Customer Service Reps (CSRs): 401(k) Dental insurance Health insurance Paid time off Vision insurance Salary: $18.00 - $20.00 per hour Customer Service Reps (CSR) Core Responsibilities: Answering the phones Explaining our services to potential clients Manage the customer experience Scheduling of appointments Dispatch, routing, and scheduling of jobs for our technicians Shift: 8 hour daytime shift, full-time Availability: General workday is Monday through Friday, occasional weekend availability may be required Customer Service Representative (CSR) Qualifications: Excellent customer service and telephone skills Excellent written and oral communication skills Proficiency in Microsoft Office Suite Experience in the plumbing, restoration, or construction industries- a plus but not required Experience using Salesforce is a plus but not required About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Salary: $18.92- $22.86/ hourly (GS.6) Work/ Library House: Monday - Saturday, 9:00 A.M. - 6:00 P.M. (EST) *Hours may vary due to work assignments, or projects.* 1001 Broad Street . Department: Public Library CLASSIFICATION SUMMARY: Incumbents in this classification are responsible for representing the Chattanooga Public Library by applying specialized knowledge to provide excellent internal or external customer service in assisting patrons or executing Library operations. Work requires limited supervision. SERIES LEVEL: The Library Services Specialist is a stand-alone position. ESSENTIAL FUNCTIONS: (The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.) Delivers consistently excellent customer service while supporting the Library mission to be the community's catalyst for lifelong learning through inspiring communication, integrity, and passion. Displays professional acumen by being knowledgeable about Library industry practices, services; and patron-facing consumer and prosumer hardware, software, and other technology. Internalizes the mission by taking the initiative to self-educate in professional development and skills. Advances the mission using common sense and critical thinking to achieve goals while amplifying team coherence. Proposes improvements to Chattanooga Public Library operations and services. May serve as designated shift leader on duty to coach and motivate other Library staff while upholding a culture which builds exceptional internal and external customer experiences. Cross-trains in all Library Departments. Enforces policies and procedures while balancing patron needs with administrative requirements. Proposes, develops, promotes, implements, administers and evaluates specialty programs and services; relates materials and displays to promote the library and associated programs. May process forms for passport application processes, following established guidelines and regulations set forth by the U.S. government. May operate as Notary Public. Operates any necessary devices and machines in the course of Library operations including postage processing and foodservice equipment. Participates in operation-wide inventory management. Assists patrons by providing solutions to informational requests and evaluating resources in order to match information needs with reference and/or advisory materials. Performs circulation desk activities including checkout and renewal of material, issuing library cards and collecting money for fines. Processes inter-library loans for patrons with applicable state or national libraries; manages and maintains related databases. Trains patrons in the use of electronic reference sources by providing guidance and instruction for both general and specific requests; enables patrons to operate equipment and meet their informational needs; troubleshoots problems or instructs patrons in the use of software and hardware. Evaluates the informational utility of various online sources for referral to library patrons including researching relevant professional literature. Plans, prepares, and maintains displays/exhibits to promote the circulation of materials, books and/or other related items. Sorts and shelves library material; reads shelves; weeds and discards library material; empties book drop and processes returned material. Recommends material to be purchased. Ensures completeness and accuracy of the bibliographic record. Monitors and maintains databases in assigned area of responsibility. Prepares and compiles a variety of statistics related to library operations in assigned area of responsibility. Understands performance metrics and makes an effort to improve them. Participates in a variety of meetings, committees and/or other related groups in order to receive and convey information. Travels to various locations to present programs and services. Listens to feedback and takes constructive action. Gives basic direction and feedback to other Library employees. Prioritizes patrons and tasks with attention to detail. Communicates effectively at all levels. Considers the impact of actions on an individual, team and the organization. Actively participates in Library Safety Program. Promotes, collaborates with and directs patrons to other public and community resources. Performs regular cleaning of building facilities, including sanitizing work surfaces, cleaning shelves, sanitizing children's toys, vacuuming, emptying trash and recycling bins. Participates in Staff/Summer Picks program to select annual titles for inclusion; this is a yearlong process and includes staying abreast of current practices and trends in publishing; reading new or forthcoming titles for nomination process; reading and evaluating nominated titles; finalizing language for publication of booklists. Prepares daily cash register drawers, processes daily deposits, processes weekly coin-operated deposit, and other financial processes. Must meet regular attendance requirements. Must be able to maintain good interpersonal relationships with staff, co-workers, managers and citizens. Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner. May be assigned or reassigned to any division within the department. Performs other duties as assigned. DEPARTMENT SPECIFIC DUTIES (if any): When Working in the Collection Services Department: Answering online patron-submitted requests for purchases of library materials. Creating and submitting purchase orders of library materials to vendors. Receive deliveries from various vendors and services such as USPS, UPS, and Fedex. Process invoices for library materials purchased. Ensure completeness and accuracy of bibliographic and item records through original and/or copy cataloging with the use of cataloging software. Deprocess damaged library materials and maintain reports for deleted items. Evaluate, clean, and create reports of library materials with infestation. Fill out asset disposition forms for surplus of inventory materials. Updates inventory records as needed. Travel to various library locations to assist library staff with surplus materials or inventory of programming/office supplies. May verify the accuracy of funds that accompany daily deposits from all library locations, and prepare documentation for the purpose of reporting to the City Treasurer and Finance Department. Manage library supplies to be distributed to other library locations. When Working in the Makerspace: Makerspace Specialists demonstrate the creativity, curiosity, and collective knowledge of the 4th Floor Makerspace. Stays on top of current trends in maker technology and equipment, as well as educational trends to incorporate into hands-on, accessible public training. Trains on how to maintain and demonstrate makerspace equipment and software. Learns and maintains proficiency in complex technical systems through formal and informal training methods. When Working in the Local History Department: Ensures broad access to unique collections by participating in digitization efforts, including scanning collection materials and generating metadata according to established standards and specifications, and working with content management systems to maintain and deliver digital content. May provide support for collections accessioning, processing, and cataloging activities. When Working in the Outreach Department: Must be willing to complete training for and operate City Designated Vehicles including the Pop-Up Library van. Support outreach requests that include, but are not limited to, the following: Library Resource Presentations, Off-site Programs, Event Tabling, and Pop-Up Library services. The Outreach LSS will be responsible for supporting outreach requests as assigned by the Outreach Coordinator. This may include attending outreaches without another staff member, depending on attendee expectations. MINIMUM QUALIFICATIONS: High School Diploma or GED and at least four (4) years of any combination of relevant education, training or experience sufficient to perform the essential duties of the job will be considered. Preferred experience for Library Service Specialist positions include one to two years serving the public, working with children, in ordering and cataloging materials, instructing the public in the use of makerspace equipment, and creating and delivering library programming. Depending on the assigned area, must be qualified to become a passport agent within six (6) months of hire. Depending on the assigned area, examples of preferred experience for Library Service Specialist positions include one (1) to two (2) years serving the public, working with children, or in ordering and cataloging materials. HOURS AND SCHEDULE: The Outreach LSS may be required to work outside of normal hours of operation. Schedule and location of work assignments will vary and are contingent on outreach requests. LICENSING AND CERTIFICATIONS: A valid Driver's License, depending on assigned area. KNOWLEDGE AND SKILLS: Knowledge of library science practices; customer service principles, middle to advanced level knowledge of the use of cloud computing, teleconferencing, and media production software and devices; advisory and reference resources; bibliographic formats and standards; general knowledge of professional librarianship cataloging rules and resources including databases; database management principles; educational concepts and standards, reference materials, techniques and practices; print and online reference sources. Skill in prioritizing work; the use of computers and mobile devices; significant accuracy and strong attention to detail; conceiving and creating technical training and educational content; managing and maintaining databases; providing customer service; evaluating information sources for reliability, accuracy and appropriateness; performing computer and device troubleshooting; retrieving, organizing and disseminating information; conducting informational searches; prioritizing, organizing and managing multiple simultaneous projects; reading, applying and explaining rules, regulations, policies, and procedures; preparing clear and concise reports; gathering and analyzing information; skill in interpersonal communication with coworkers, supervisors and patrons sufficient to provide a high level of customer service receive complex work direction, and collaborate at a high level. Knowledge of emerging trends in technology, industry, and the arts. Skill in translating complex systems and processes into easy to follow instructional lessons in person and through documentation. Collaborative and engaging communication, internal and external. Ability to learn new skills quickly and troubleshoot problems, foreseen and unforeseen. Ability to train on, update, and maintain software for use with makerspace equipment including the entire Adobe Creative Suite, equipment-specific software for specialty printers and cutters, and any new software downloaded to makerspace computers and tablets. Excellence in hands-on and self-directed learning. PHYSICAL DEMANDS: Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. WORK ENVIRONMENT: Medium Work: Exerting up to 45 pounds of force occasionally, and/or up-to 20 pounds of force frequently or constantly. SPECIAL REQUIREMENTS: Safety Sensitive: N Department of Transportation - CDL: N Child Sensitive: Y SUPPLEMENTAL INFORMATION: This position requires pre-employment screening(s) that include: background check / drug screening / lift test The City of Chattanooga, Tennessee is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the employer. KNV 8/13/25 KJF 260007

Job Description The CSR is responsible for providing outstanding customer service to clients, customers (internal and external) and third parties via telephone, email, and fax. The CSR ensures compliance with client's program specifications and ACB policies and procedures. Specific CSR duties may be dependent on the client(s) they support. CSR must manage communications proactively to ensure the most effective and timely service is provided. The CSR may be required to assist with and/or perform all work assignments generally performed by other hourly PSG employees (Department Specialists, Account Specialists, Data Entry Clerks, Document Coordinators and Claims Processors). DUTIES Serve as a contact for clients, customers and/or third parties of assigned PSG accounts. Receive, research, and resolve client questions and complaints. Facilitate oral and/or written communications to ensure clients receive timely, efficient and accurate service (thorough responses to all communications are required within one business day). Maintain necessary documentation related to communications (i.e. log all telephone communications in the ACB phone log). Identify and review potential customer service issues with the Supervisor and proactively seek potential solutions. Review fund transactions; Ensure that client database is maintained and updated as necessary. QUALIFICATIONS High School Diploma or equivalent certificate. Basic PC knowledge, including Microsoft Office products; Outlook, Word, and Excel. General mathematical, spelling, and grammar skills as demonstrated by successful completion of pre-employment tests. Basic understanding of accounting principles. Strong organizational skills and time management skills are needed to manage multiple tasks/priorities.

The Customer Service Representative at American Leak Detection of Nashville is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Nashville area. Benefits for our Customer Service Reps (CSRs): 401(k) Dental insurance Health insurance Paid time off Vision insurance Salary: $18.00 - $20.00 per hour Customer Service Reps (CSR) Core Responsibilities: Answering the phones Explaining our services to potential clients Manage the customer experience Scheduling of appointments Dispatch, routing, and scheduling of jobs for our technicians Shift: 8 hour daytime shift, full-time Availability: General workday is Monday through Friday, occasional weekend availability may be required Customer Service Representative (CSR) Qualifications: Excellent customer service and telephone skills Excellent written and oral communication skills Proficiency in Microsoft Office Suite Experience in the plumbing, restoration, or construction industries- a plus but not required Experience using Salesforce is a plus but not required About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

JobID: 260107 JobSchedule: Part time JobShift: : Hourly Rate: $17.00 Works under the supervision of the HR Customer Service Supervisor to provide "Best in Class Customer Service" on each call, with the goal of resolving the customer's question on the initial call. Provides active and retired employees (customers) with specific information regarding benefits, retirement, wellness, leave of absences, timekeeping (including work and leave hours), and other Human Resources (HR) related inquiries and places the customer's requests in the Customer Relationship Management system (C.R.M.) to deal with the specific inquiry/concern. Accesses employee (active and retired) data in Oracle and UKG to retrieve specific information to assist customers with their inquiry. Receives inquiries and complaints from customers by phone, internet, and/or written correspondence. Determines nature, location, and duration of the complaint with tact, courtesy, and patience occasionally requiring communicating with irate customers. Provides a timely follow-up with customers on response and/or action that is being taken or escalates by referring to appropriate HR team member with expertise and knowledge to handle the inquiry/complaint. Receives and processes benefits from active and retired employees during Open Enrollment and places request in the CRM system. Maintains and utilizes reference information on current processes and plans. Occasionally participates in community events and outreach programs as needed. Performs office administrative support functions, such as preparing, maintaining, and distributing reports, files, and other related documentation.

American Leak Detection leads the industry in non-invasive, accurate leak detection. We back our services with over 40 years of experience and comprehensively train our technicians in leak detection. From leak detection in your home, business, or municipal plumbing lines to mainline water leak detection, we have the tools to tackle the projects our customers present to us. Position: We are looking for a self-starter customer service representative who will have a high level of customer service & sales follow-up experience. In addition to fielding incoming calls from potential clients, the candidate will be responsible for the efficient and effective service and sales support of technician's daily field activities and provide a high level of technician satisfaction with dispatch efficiency. Position qualifies the candidate for Medical, Dental, and Vision benefits. Job Description: Provide external and internal calls at a timely and accurate level while meeting or exceeding call center operational metrics. Schedule customers with the correct technician(s) and create work orders and other documentation as needed. Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Anticipate customer needs and take action. Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence. Demonstrates a high level of productivity at all times and takes initiative during downtime to complete other office duties needed. Efficient and effective management of technician's daily field activities Efficient routing of jobs for technicians in the field High level of technician satisfaction with dispatch efficiency High level of customer service & sales follow-up Perform other tasks requested of management. Essential Duties, Responsibilities, and Requirements include the following (Other duties may be assigned) Develop and manage daily, weekly, and monthly work schedules for technicians Develop and publish daily work schedule Dispatch techs in the most efficient and effective manner possible during the day Coordinate repair requests and follow up between techs and clients Provide Billing with completed work orders ready to invoice Present a courteous and professional image to the customers Follow up with continuous, timely, and accurate information Provide daily status reports and follow-up on open items Service Billing Prepare all outgoing service invoices using an online billing system on a timely basis. Reconcile and resolve conflicting information prior to billing. Produce weekly reports that summarize work order status including items pending invoice, incomplete, waiting, repairs, etc. PM Contract Administration Update and maintain site profiles Maintain equipment inventory Education Required: High school diploma Experience Required: 1-2 years of customer service experience. Skills and Abilities Required: Excellent customer service and telephone skills Excellent written and oral communication skills Basic to moderate skills with Microsoft Excel, Google Sheets, and other software applications Have a high level of attention to detail Ability to multitask and prioritize Work under pressure Perform in a call center environment utilizing telephony-related production tools An appetite for continuously learning new skills $17-20 an hour, the hourly wage will depend on skills and/or qualifications Job Type: Full-time