Adviser sales job description

You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure)
Backup childcare Tuition assistance for yourself and dependents Generous employee discount Medical, dental, paid time off Rewards/discounts for learning about new products Self-paced learning in sales, leaderships, time management, inclusion & diversity and so much more.
Seasonal employees also receive our generous employee discount.

Customer Experience Specialists are the face of Best Buy for everyone who visits our stores. They are obsessed with finding the right solutions to fit each person's immediate and future needs. Specialists build long lasting relationships with our customers as they provide unique and personalized service over time.

Customer Experience Specialists are given the full training necessary to recommend the right products and services to each customer. This includes fundamentals of delivering world-class product knowledge and customer service in a customer obsessed environment. You will be trained in the department that most interest you and be exposed to learning about new and exciting product categories as they are developed.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We're committed to being one of the best companies for our customers and employees by fully embracing people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring our workforce is reflective of the communities we serve.

We are obsessed with building long-term relationships with our applicants, employees, and customers. If you like working in an environment that inspires individual and team success, you'd be a great addition here.


Key Responsibilities
Greets, welcomes, and engages with customers in a warm and friendly manner. Uses acquired skills and knowledge to recommend products and services to meet customers' current and future needs. Serves as a brand ambassador by bringing your love and passion for the Best Buy brand, customer service, and technology together in service of our customers. Assists customers with their sales orders, returns, and exchanges. Applies the appropriate knowledge and expertise through ongoing learning and self-development. Utilizes available tools to stay current on skills and promotional initiatives. Helps execute profitable growth through critical business drive times while supporting our customer obsession. Maintains merchandising and ensures their department is clean and well stocked. Works in cooperation with their supervisor and associates in other departments.
Basic Qualifications
Working and thriving in a fast-paced, team-oriented environment Working a flexible schedule that matches your availability (weekends, nights, holidays, etc.)

• A 401(k) with a company match
• Team-performance-based incentive program
• Sick leave
• Annual eye exam
• Education Reimbursement
• Licensing and certification renewals
• Employee Assistance Program (EAP)
• Referral Bonuses
• Free eyewear
• And more (just ask!)

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact—and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests.

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes.

At Warby Parker, you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren't responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We're happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be.

We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team Warby. Transparency is what we're all about, and our annual Impact Report and Racial Equity Strategy lay out how we're sticking to these values.

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

Our Gear Advisors are front and center to the success of our business and provide our customers with the best buying experience possible. You will be responsible for establishing, servicing, and maintaining a customer base in a fast paced and fun environment all the while nurturing our culture of integrity, inclusion, musical passion, and respect.
A few special characteristics that make our Gear Advisors successful :



Customer Focus : Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
Initiative : Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales and leadership.
Interpersonal Communication : Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Able to demonstrate respect to others, surroundings, and self.
Selling: Able to work through Contact Center training program to gain a base understanding of products and sales techniques.



As our Gear Advisor , you will:



Manage all aspects of customer accounts through multiple contact channels; email/chat/inbound and outbound phone calls
Perform Outbound calling and other revenue generating activities to increase existing revenue and develop new revenue
Handle inbound sales requests and establish those customers into your revenue stream
Manage your book of business accounting for key KPIs including but not limited to net sales, margin %, call counts, and warranty coverage sales
Grow your customer database and build revenue
Offer exceptional service taking advantage of all sales avenues to achieve and exceed goals
Understand and articulate the advantages of our company over the competition
Additional duties as assigned




Gear Advisor Perks:



Work From Home/hybrid-model options available
HUGE employee discounts on music gear and Guitar Center products
An amazing culture!
A robust, comprehensive benefits program including Gig Leave, to accommodate a musician's tour schedule
Performance based incentive program
Incentive based referral program



#LI-Hybrid