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Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.Education
Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.
Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.
The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.
Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education.Training
Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.Advancement
For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.Important Qualities
Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.
Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.
Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.
Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.
Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.
Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.
Some employers require a criminal background check. In some settings, workers need a valid driver’s license.
|Job Title||Company||Location||Start Date||Salary|
|Advocate||Refugees International||Washington, DC||Jan 01, 2011||$91,800|
|Sustainable Livestock Advocate||Natural Resources Defense Council||Washington, DC||Jun 08, 2015||$83,000|
|Quality Advocate||Groupon, Inc.||Chicago, IL||Dec 05, 2011||$83,000 -
|Digital Advocate||Human Rights Watch||New York, NY||Jun 10, 2015||$80,000|
|Client Business Advocate||First Data Resources, LLC||Alpharetta, GA||Nov 07, 2011||$74,927|
|Operations Advocate||IBM India Private Limited||Duluth, GA||Mar 30, 2015||$74,630|
|Advocate||Refugees International||Washington, DC||Jul 02, 2010||$72,500|
|Advocate||Refugees International||Washington, DC||Sep 03, 2010||$72,500|
|Client Business Advocate||First Data Resources, LLC||Alpharetta, GA||Sep 04, 2010||$72,393|
|India Initiative Advocate||Natural Resources Defense Council||New York, NY||Oct 05, 2010||$65,920|
|Client Advocate||Wise Financial Advisors||New York, NY||Nov 01, 2012||$65,000|
|Client Advocate||Wise Financial Advisors||New York, NY||Nov 15, 2012||$65,000|
|Case Advocate||Lutheran Social Services of The National Capital A||Washington, DC||Sep 30, 2013||$42,286|
|Advocate Counselor||YPIS of Staten Island, Inc.||New York, NY||May 04, 2011||$40,000|
|Client Advocate||Aids Action Committee of Massachusetts, Inc.||Boston, MA||Sep 02, 2015||$37,080|
|Economic Empowerment & DV Program Advocate||Sakhi for South Asian Women||New York, NY||Jan 01, 2010||$35,700|
|Chinese Advocate/Caseworker||Asian Task Force Against Domestic Violence||Boston, MA||Oct 01, 2011||$35,437|
|Residential Advocate||New York Asian Women's Center||New York, NY||Apr 28, 2014||$34,000|
|Advocate||Manavi Inc.||New Brunswick, NJ||Oct 02, 2013||$33,000|
|Advocate||Manavi, Inc.||New Brunswick, NJ||Sep 18, 2013||$32,885|
|Guardianship Advocate||AHRC NYC||New York, NY||Oct 18, 2010||$32,640|
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