Advocate job description
Updated March 14, 2024
7 min read
An advocate is an individual responsible for representing their client for a specific purpose. They must be well-acquainted with the field and might have different responsibilities depending upon their exact role.
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Example advocate requirements on a job description
Advocate requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in advocate job postings.
Sample advocate requirements
- Bachelor's degree in Law or equivalent
- Admission to the Bar in relevant jurisdiction
- Ability to research laws related to cases
- Ability to work collaboratively with clients
- Excellent courtroom etiquette
Sample required advocate soft skills
- Strong communication and negotiation skills
- Excellent problem solving and decision-making skills
- Highly organized and able to multi-task
- Ability to remain calm and collected under pressure
Advocate job description example 1
TSYS advocate job description
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Essential Functions:
Accountable for developing a basic knowledge of products, procedures and technologies.Perform accurate and timely completion of tasks assigned, communicating updates through to completion as necessary.Review faxed documentation for accuracy to ensure all required information is included, when required.Stay abreast of all current procedures, policies and guidelines. Adhere to all HPS handbook policies, including attendance punctuality, PTO management, & time management.Assist other departments as assigned by management. Complete special projects as assigned by management.Other job-related duties as assigned by the Maintenance leadership team.
Leveling:
Level I ExpectationsEmail/Fax RoutingStatement UploadGeneral maintenance: Heartland Info Central reset, PAYA (ACH), Demographic changes (address, phone, name) Level II Expectations - able to support all Level I support, and Able to support all Level Process and create point-of-sale setup based on equipment options, features and functions as indicated by maintenance request Card add requests File Builds on all supported equipment and software Level III Expectations - able to support all Level I and II support, and Pricing change requests DDA/ Banking information change requests.Close or reopen account requests Able to perform and support Business Continuity (BCP) exercises and support as needed Level IV Expectations - able to support all Level I, II and III support, and Specialized/Enterprise account support
Minimum Qualifications:
Education - High School Diploma required, Associate's Degree preferred.
Skills and abilities needed
Must be Microsoft and Google literate.Strong written and verbal communication skills
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Essential Functions:
Accountable for developing a basic knowledge of products, procedures and technologies.Perform accurate and timely completion of tasks assigned, communicating updates through to completion as necessary.Review faxed documentation for accuracy to ensure all required information is included, when required.Stay abreast of all current procedures, policies and guidelines. Adhere to all HPS handbook policies, including attendance punctuality, PTO management, & time management.Assist other departments as assigned by management. Complete special projects as assigned by management.Other job-related duties as assigned by the Maintenance leadership team.
Leveling:
Level I ExpectationsEmail/Fax RoutingStatement UploadGeneral maintenance: Heartland Info Central reset, PAYA (ACH), Demographic changes (address, phone, name) Level II Expectations - able to support all Level I support, and Able to support all Level Process and create point-of-sale setup based on equipment options, features and functions as indicated by maintenance request Card add requests File Builds on all supported equipment and software Level III Expectations - able to support all Level I and II support, and Pricing change requests DDA/ Banking information change requests.Close or reopen account requests Able to perform and support Business Continuity (BCP) exercises and support as needed Level IV Expectations - able to support all Level I, II and III support, and Specialized/Enterprise account support
Minimum Qualifications:
Education - High School Diploma required, Associate's Degree preferred.
Skills and abilities needed
Must be Microsoft and Google literate.Strong written and verbal communication skills
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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Advocate job description example 2
Wells Enterprises advocate job description
Employee Advocates provide a resource for employees as they begin their career to ensure we are setting them up for long term success with WEI by providing empathetic counsel on both personal and company related issues that come up. Responsibilities include, but are not limited to, employment-related activities, new employee orientation, training, meetings, employee relations, health services, corporate communications, and other HR and operational activities as assigned. This position is held to a strict code of confidentiality and act as advisor when required.
+ Maintain moral and ethical character and conduct that is above reproach and protects the reputational integrity of the company and employee advocate program.
+ Maintains direct communication with employees, forming relationships to encourage disclosure of issues, and flexible for timely follow up for all shifts. Advises employees on complaint solving processes and/or escalates concerns to appropriate level of management.
+ Responsible for assisting new employee onboarding including new hire orientation, assists with completion of new hire paperwork and training. Follows up with new hires regularly to ensure smooth integration into the role and organization. Ensures benefits enrollment is complete.
+ Effectively communicate, build, and maintain relationships with Wells employees & management to promote and increase engagement. Work with management team to create inclusive environment including fun activities and social events.
+ Manages and maintains a network of referral resources through community partnerships and service providers that can assist in serving the various needs of Team Members including, housing, day care, food pantries and much more.
+ Provide presentations and communications consistent with personal education, experience, and training, as requested by HR or advocate services leadership. Use dictionaries and glossaries for reference to communicate a clear, concise, and accurate message.
+ Collaborate with plant leadership and fellow advocates to offer educational and social service opportunities that help stabilize Team Members' personal lives
+ Identifies performance improvement needs and skills gaps in customer groups and determines interventions that will assist employees in maintaining and/or improving their jobs skills and experience.
\#LI-MG1
\#ZR
\#IND123
+ Maintain moral and ethical character and conduct that is above reproach and protects the reputational integrity of the company and employee advocate program.
+ Maintains direct communication with employees, forming relationships to encourage disclosure of issues, and flexible for timely follow up for all shifts. Advises employees on complaint solving processes and/or escalates concerns to appropriate level of management.
+ Responsible for assisting new employee onboarding including new hire orientation, assists with completion of new hire paperwork and training. Follows up with new hires regularly to ensure smooth integration into the role and organization. Ensures benefits enrollment is complete.
+ Effectively communicate, build, and maintain relationships with Wells employees & management to promote and increase engagement. Work with management team to create inclusive environment including fun activities and social events.
+ Manages and maintains a network of referral resources through community partnerships and service providers that can assist in serving the various needs of Team Members including, housing, day care, food pantries and much more.
+ Provide presentations and communications consistent with personal education, experience, and training, as requested by HR or advocate services leadership. Use dictionaries and glossaries for reference to communicate a clear, concise, and accurate message.
+ Collaborate with plant leadership and fellow advocates to offer educational and social service opportunities that help stabilize Team Members' personal lives
+ Identifies performance improvement needs and skills gaps in customer groups and determines interventions that will assist employees in maintaining and/or improving their jobs skills and experience.
\#LI-MG1
\#ZR
\#IND123
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Advocate job description example 3
GoodRx advocate job description
GoodRx is America's healthcare marketplace. Each month, millions of people visit goodrx.com to find reliable health information and discounts for their healthcare - and we've helped people save $35 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.
Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.
We're committed to growing and empowering a more inclusive community within our company and industry. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.
With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don't necessarily check every box outlined in the job description. Please still get in touch - we'd love to connect and see if you could be good for the role!
The Role
We're hiring a seasonal independent contractor to provide important clinical and patient support to GoodRx Care patients and the medical providers that serve them during our busy holiday seasons.
This role will require you to be available 30 - 40 hours per week, with flexible hours during weekday support office hours of 5:00am - 11:00 pm Pacific, and through the holiday season. The contract will be for three months.
ResponsibilitiesField and respond to patient questions and needs via our custom designed patient care portal Troubleshoot issues with account management, shipments, billing, and more Consolidate and report common technology issues patients face to the product and development team Be the voice of the patient during internal conversations Find ways to raise the bar on patient experience, to ensure we're always delivering the best possible experience to everyone
Skills & QualificationsCollege degree ideal, but not required with comparable experience At least 1 year of experience in a customer/patient support, ideally in a healthcare setting Experience communicating with medical providers is a plus Independent and consistent, with excellent follow through Excellent written and verbal communication Confidence using technology Has reliable internet access and personal computer for contract work
Benefits$20-$24/hour (depending on experience) Remote position Independent schedule Pay bonus on certain major holidays We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.
GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $35 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.
Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.
We're committed to growing and empowering a more inclusive community within our company and industry. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.
With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don't necessarily check every box outlined in the job description. Please still get in touch - we'd love to connect and see if you could be good for the role!
The Role
We're hiring a seasonal independent contractor to provide important clinical and patient support to GoodRx Care patients and the medical providers that serve them during our busy holiday seasons.
This role will require you to be available 30 - 40 hours per week, with flexible hours during weekday support office hours of 5:00am - 11:00 pm Pacific, and through the holiday season. The contract will be for three months.
ResponsibilitiesField and respond to patient questions and needs via our custom designed patient care portal Troubleshoot issues with account management, shipments, billing, and more Consolidate and report common technology issues patients face to the product and development team Be the voice of the patient during internal conversations Find ways to raise the bar on patient experience, to ensure we're always delivering the best possible experience to everyone
Skills & QualificationsCollege degree ideal, but not required with comparable experience At least 1 year of experience in a customer/patient support, ideally in a healthcare setting Experience communicating with medical providers is a plus Independent and consistent, with excellent follow through Excellent written and verbal communication Confidence using technology Has reliable internet access and personal computer for contract work
Benefits$20-$24/hour (depending on experience) Remote position Independent schedule Pay bonus on certain major holidays We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.
GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $35 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.
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Updated March 14, 2024
Updated March 14, 2024