Adyen jobs - 46 jobs

A global financial technology company is seeking a Head of CDD & KYC, North America + LATAM based in Chicago. This strategic role involves leading a team of 45, overseeing the customer due diligence function, engaging with stakeholders, and driving process improvements. The ideal candidate will have over 8 years of experience in Operations or Compliance, with strong leadership and stakeholder management skills. Competitive compensation and equity options are offered, alongside a commitment to diversity and inclusion. #J-18808-Ljbffr

A leading financial technology company is seeking an experienced Engineering Director in Chicago. You will lead a team, shape customer onboarding strategies, and drive technical excellence. The role requires over 12 years of experience, a proven track record in technical leadership, and managing teams of engineers. This position offers a competitive salary ranging from $255,000 to $317,000 plus RSUs. #J-18808-Ljbffr

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Global Head of CDD & KYC As Global Head of CDD & KYC, you will manage a global department of 130+ professionals, overseeing the teams focused on the Onboarding & Periodic Reviews of our direct customer, indirect-customers and franchisees. The department operates within a regionalized reporting structure (EMEA, APAC, Americas), with teams located in Amsterdam, Madrid, Singapore, Bangalore, Chicago, San Francisco and Sao Paulo. This is a senior leadership role requiring a seasoned blend of commercial savvy and technical compliance expertise. What you'll do Global Leadership: Lead and scale a 130+ person global CDD/KYC department across all regional reporting structures (EMEA, APAC, Americas) and offices (e.g., Amsterdam, Singapore, Chicago). Strategic Vision: Define, champion, and execute the global CDD/KYC strategy, ensuring alignment with the company's aggressive, hyper-growth commercial objectives. Operational Oversight: Govern the efficiency and quality of all Customer Onboarding and Periodic Review operations for all critical segments: direct customers, indirect-customers, and franchisees. Technology & Automation: Partner closely with Product and Engineering teams to drive the automation and optimization of the CDD/KYC tech stack, enhancing operational speed and data integrity. Commercial Acumen: Champion a "Compliance-as-a-Business-Enabler" mindset, ensuring regulatory rigor while optimizing for a seamless and high-converting customer onboarding experience. Talent Strategy: Own the global talent acquisition, development, and organizational design roadmap for the function, ensuring strong leadership depth across all key operating hubs. Standardization & Consistency: Enforce global standardization and consistency of all CDD/KYC standards, controls, and operating procedures across all international offices. Who You Are: You have extensive experience (6y+) in managing global teams within payments, banking or operations; You have ideally had previous experience with CDD or Operational Risk teams. Proven track record of leveraging technology and operational design to scale global functions without linear headcount increases. You are passionate and driven about building a high-performing and motivated team, and mentoring and encouraging team members to continuously develop and grow. You have strong communication skills, excellent verbal and written English. You must be willing to travel internationally when required. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don't be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam or Chicago office. We offer relocation for this position. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. The way we work is guided by the eight principles of the Adyen Formula. Learn more here. To build the world's most customer-focused financial technology platform, we need as many different perspectives as possible. We're looking for people from all sorts of backgrounds to contribute. #J-18808-Ljbffr

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Head of Product, Credit We have a massive opportunity ahead of us - to take our card Issuing product to the next phase of growth. The Issuing team is on a mission to enable businesses to monetize spend by providing fast, secure, and efficient payments using cards. We are looking for a Product Leader to drive the strategy and roadmap for our Credit team. This is a 0->1 opportunity to build out Adyen's credit card issuing product. For this role we are looking for a candidate who's passionate about financial technology and excited about Adyen's opportunity to build a meaningful issuing business in the next 2-5 yrs. As a Product Leader in the Issuing team, you will collaborate closely with the different product, commercial, engineering, analytics, and finance teams to ensure a best-in-class Issuing product used by the biggest brands in the world. The role is based in the US and sits within the Issuing team, which is part of our Financial Services product team which is responsible for all financial products we offer to our customers. What you'll do Drive strategy and roadmap for the Credit team including APIs, underwriting, operational processes, and monetization. Work closely with your engineering team and other product managers on resource planning and execution of the roadmap, carefully balancing scalability and new feature development. Be fully accountable for the Credit team's metrics and permeate the sense of accountability throughout the team. Be extremely data driven, working closely with our analytics team to define and refine metrics that help us drive the business forward Actively engage with customers, commercial teams, compliance, risk and other stakeholders to understand their perspective and take their feedback to build a world-class product. Multiply your impact by guiding and growing junior team members that work directly or indirectly on our Issuing product. Who you are Experience - 8+ years of working experience in product and adjacent functions within a fintech- or financial services environment. 3+ years of experience building credit products. Product Management - you are a product manager at heart and possess all product management skills including scoping technical features with your engineering team, creating tactical solutions together with customers, and setting goals for your product. Leadership - You have a strong sense of initiative and self-motivation will add value to a fast-growing business. Demonstrated ability to lead (directly or indirectly) a team of PMs. Entrepreneurship - you are hands-on, have strong project management skills in which you take full ownership and control over your projects. Customer centric: You are able to translate technical complexity back to customer impact and understand the needs of different customers. Mindset - You have an entrepreneurial mindset and are able to form a vision and work with the engineering teams to implement that. Proven record - you have experience in launching and scaling world class products. Communication - You have solid communication skills to interact with both internal and external stakeholders from varying disciplines and cultures Domain expertise: experience in credit cards, charge cards, or other credit related products The annual base salary range for this role is $258,00 - $348,000 in San Francisco and $235,00 - $317,000 in Chicago, plus RSUs; to learn more about our compensation philosophy, please click here . Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility. This role can be based out of our San Francisco or Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they can truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Head of Technical Support, Americas Adyen is seeking a strategic and experienced support leader to serve as our next Head of Technical Support, Americas. This individual will lead a 60+ person team across the U.S. and LATAM, overseeing all technical support activities in the region. You will play a pivotal role in evolving the support function-from a strong operational foundation to a more strategic, mature, and scalable model that reflects Adyen's global ambitions. You'll work closely with senior leaders across Support, Commercial, Product, and Operations to ensure our support experience meets the needs of some of the largest and most innovative businesses in the world. This role is perfect for a builder-someone excited to drive change management, shape strategy, and create structure as we continue to scale. What You'll Do Lead a high-performing technical support team across North America and Latam, including 8 direct reports. Empower team leads and help the broader team grow into their next chapter. You will be responsible to define and execute the regional support strategy and contribute to the overall strategy and success of the North America and Latam regions. Represent support in critical customer conversations and QBRs. Translate customer feedback into clear, actionable strategies that improve the support experience. Identify opportunities to improve processes, metrics, and ways of working. Create an environment of continuous improvement that drives impact. Partner closely with and influence Commercial, Product and Operations teams to ensure alignment on regional needs, feature readiness, and performance expectations. Confidently drive change and articulate the “why” behind new approaches, even when they challenge legacy processes. Who You Are 10+ years of experience in enterprise-level customer support, with a track record of managing and scaling regional or global support organizations (50+ FTE). Experience leading B2B technical support functions in complex environments; ideally in fast-growth or scale-up stages. Deep familiarity with ticketing systems such as Salesforce Service Cloud. A strategic thinker who can translate customer feedback and performance data into long-term plans. A collaborative, low-ego leader who builds strong relationships across functions and regions. Curious and adaptive-you listen first, understand context, and approach change with both empathy and conviction. Based in (or willing to relocate to) Chicago to be close to your team and regional stakeholders. Compensation We offer a competitive compensation package that includes both a base salary and equity in the form of RSUs. Base salary ranges are location-dependent: The annual base salary range for this role is $208,250 to $297,500 plus RSU's; to learn more about our compensation philosophy, please click here. Why Adyen? This is a rare opportunity to step into a senior leadership role at a global fintech company at a pivotal point in its growth journey. You'll lead a strong team that's ready for its next evolution-and help define what best-in-class technical support looks like for the Americas region. You'll have exposure to global strategy, world-class customers, and the chance to shape how support scales across one of Adyen's most important markets. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

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A leading financial technology company based in Chicago is seeking an Engineering Director to enhance the developer experience for its API integrations. In this key leadership role, you will shape the integration journey for thousands of developers, lead a diverse team, and advocate for developer needs. The ideal candidate will have extensive experience in engineering leadership and a passion for improving usability and reliability of API tools. The role offers a competitive salary and a dynamic work environment. #J-18808-Ljbffr

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Learning Designer - Tech Academy Tech Academy is Adyen's strategic talent accelerator, transforming how our global tech organization learns, collaborates, and delivers business impact. By embedding high-velocity enablement and learning into daily workflows, Tech Academy empowers engineers, product managers, and PX professionals to innovate faster, adapt to change, and drive growth for Adyen's customers worldwide. As Senior Learning Designer, you operate at the intersection of technical enablement, transformation of our ways of working, and behavioral change. You design actionable learning experiences that are deeply embedded within team workflows, turning learning into a lever for speed, ownership, and measurable business value. In this role, you will: * Work directly with tech teams across levels and functions to build learning experiences that feel natural, useful, and immediately applicable * Partner with tech org teams to embed best practices throughout the product and development lifecycle * Improve tech onboarding, ways of working, and other employee journey moments focusing on learning and adoption so accountability and ownership become everyday habits * Build learning programs, micro-learnings, digital nudges, workflow prompts, and lightweight automations and use AI tools for those * Gather regular input from engineers and ICs to surface blockers, cultural pain points, and workflow gaps - and translate these into relevant practical learning solutions * Design and run experiments to test new routines, peer accountability mechanisms, or workflow improvements * Highlight and broadcast stories where tech teams model strong ownership and drive cultural change * Enable teams to run their own peer-led sessions, supported by simple digital tooling and AI integrations * Design feedback mechanisms and review shipped content and iterate quickly based on adoption, usage data, and insights * Look at success measurement from business impact point of view rather than vanity metrics * Showcase and celebrate team-driven improvements, helping teams internalize successful approaches and sustain a culture of product and engineering excellence We're looking for someone who has: * Experience designing tech enablement, onboarding, or cultural transformation programs, especially that use AI-powered approaches * Ability to map learning needs to key lifecycle stages - from ideation through launch and scale - so solutions are timely, relevant, and high-impact * Hands-on ability to build workflow-integrated microlearning, digital nudges, bots or anything else that is relevant and fun * Skill in applying product thinking to learning - problem identification, rapid prototyping, iteration, and measurement of outcomes * Familiarity with metrics and data analytics to assess effectiveness of learning interventions and process improvements across teams * Practical experience using AI for knowledge management, analytics, or automated content generation * Strong communication skills and the ability to influence across diverse engineering and product teams * A talent for storytelling - turning real examples into narratives that inspire mindset and behavior change * Ability to lead teams in reflective practice (debriefs, post-mortems), driving continuous learning and process excellence * An experimentation mindset, with comfort running fast iterations and interpreting usage signals and analytics * The ability to build trust, understand team dynamics, and empower individuals to take ownership of their learning. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. The Adyen Internal Communications team is looking for a Senior Communications Business Partner to help scale our global Tech organization (Product & Engineering). What to expect In this role, you will build foundational communication systems and content that shape how thousands of colleagues connect, collaborate, and deliver impact globally. This position is based in Chicago. The Internal Communications team sits across San Francisco and Amsterdam, so the role requires a high degree of autonomy, comfort with ambiguity, strong decision-making, and the flexibility to travel (particularly to Amsterdam several times per year). What you'll achieve: Become as a strategic partner to Tech leadership, shaping and executing internal communications that align with business priorities. Design a communications matrix that works across global, local, and functional levels. Be a multiplier: Empower teams by creating scalable communication approaches that enable - not bottleneck - them. Lead content strategy and storytelling for high-impact Tech events, announcements, and initiatives. Develop communication plans that bring clarity, consistency, and momentum to cross-functional programs. Translate complex technical topics into clear, compelling narratives that resonate with diverse audiences. What we're looking for: Proven expertise: at least 8+ years of experience in internal communications, ideally supporting technology or product teams in a global organization. Someone who can think big-picture but also loves rolling up their sleeves and getting the details right. A listener who asks smart questions, isn't afraid to challenge or be challenged, and cares about learning and improving. A collaborator who enjoys partnering with different teams and working in a constantly evolving environment. A strong storyteller and writer who can simplify complexity without flattening it. Someone who is collaborative and relationship-driven - skilled at building trust with stakeholders and aligning across teams. A person who is comfortable in a fast-paced, scaling environment and can bring structure where it doesn't yet exist. Curious by nature, excited to really understand how the Tech function works, and willing to dive deep. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. The annual base salary range for this role is $110,000 - $145,000; to learn more about our compensation philosophy, please click here . Chicago This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Technical Recruiter We are seeking an experienced Senior Technical Recruiter to join our Global Talent Acquisition team and drive the growth of our North American teams, specifically our tech hub in Chicago. Our company empowers you to implement your ideas, take ownership of your career, and continuously learn. You'll experience a fast-paced, open-minded work environment that fosters innovation and collaboration. As a Senior Technical Recruiter, you will collaborate closely with our hiring teams to spot, attract, and hire top talent, playing a pivotal role in shaping the future of our growing organization. What you'll do: Perform full-cycle recruiting across the organization - from intake meetings, sourcing, and interviewing to debriefs and offer negotiation; Collaborate with the teams to define hiring needs and develop comprehensive recruiting strategies for our Tech and Product teams; Proactively spot and engage top talent through creative sourcing techniques, cultivate strong connections with candidates, and ensure a positive hiring experience through clear communication and support; Stay current with industry trends to enhance sourcing strategies while fostering an inclusive hiring process that values diverse perspectives; Work closely with stakeholders to make data-driven hiring decisions and support smooth onboarding and integration of new hires; Multiply your experience and knowledge working closely with Recruiters in the global Talent Acquisition team. Who you are: You have a minimum of 7 years experience in Technical Recruitment - expertise in hiring for Engineering, Product, Design and/or Data focused roles preferred; Passionate about Recruitment with a deep understanding of the tech landscape and candidate market; Fintech/Payments experience and knowledge of the local Chicago market is greatly appreciated! Utilize analytics to inform hiring strategies and improve recruitment outcomes; Highly self-motivated with the ability to define structure and prioritize tasks effectively; Deep knowledge of recruitment sourcing strategies and ability to nurture a passive candidate talent pool Additional Information The annual base salary range for this role is $115,000 - $160,000; to learn more about our compensation philosophy, please click here. This role is based out of our Chicago office, but also may be based out of our San Francisco location as well. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. Some domestic and international travel required Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

This is Adyen Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays. We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos and Spotify. Who we are Adyen's Credit Risk Operations team manages the global Arrears and Collections flow. Our strategy is to rapidly scale our collections framework while maintaining a steadfast focus on our customer needs. The team ensures the financial integrity of Adyen's platform, which serves global leaders like Uber and Spotify. The team works around the globe, collaborating closely with Product and Second Line teams, turning challenging financial situations into opportunities for sound risk management and sustained merchant relationships. Our mission is to support Adyen's growth through intelligent, compliant, and customer-centric operational excellence. Collections Analyst - Financial Products As a Collections Analyst based in Chicago, you will be a core member of the Credit Risk team, responsible for managing collections across a growing suite of financial products, including cash advances, capital, charge cards, overdrafts, and hardware financing. You'll take ownership of merchant accounts that fall into arrears, working directly with customers to resolve repayment issues while maintaining compliance with regulatory requirements. This is a cross-functional role that involves close collaboration with Risk, Finance, Legal, and Product teams to ensure an efficient, fair, and scalable collections strategy. What you'll do Engage directly with merchants in arrears via email and phone to resolve missed payments, explain contractual obligations, and guide them through resolution paths; Monitor portfolio performance, track delinquency rates, and maintain accurate logs of merchant communications and case status; Identify breaches of agreement (e.g. licensing issues, unauthorized business activity) and work with Legal and Credit Risk teams on next steps; Coordinate with internal teams on repayment plans, escalations, and recoveries, ensuring a consistent and compliant approach; Contribute to the design and refinement of collections tooling, automation, and workflows, supporting a scalable operation; Ensure all recovery activities are conducted in accordance with applicable regulatory, legal, and compliance requirements Who you are You have 3+ years of experience in collections or financial operations, within a fintech, lender, or payments platform; You're experienced with a variety of financial products, such as working capital loans, overdrafts, charge cards, or asset financing; You're a strong communicator who can manage difficult conversations with empathy and professionalism; You're highly organized, detail-oriented, and able to manage a portfolio of cases while ensuring timely follow-ups; You understand the importance of regulatory and compliance requirements in the collections process, and can apply them effectively in day-to-day work; You collaborate well across teams and are comfortable working with Risk, Legal, Product, and Finance; You have a problem-solving mindset and are always looking to improve processes, automate where possible, and increase efficiency; Familiarity with regulatory frameworks in the US related to lending or collections is preferred Role Description & Requirements Financial Expertise: Minimum of 3 years experience in collections, financial operations, or account recovery, ideally within lending, banking, fintech, or payments. Proven ability to manage a portfolio of overdue accounts, including working capital loans, overdrafts, charge cards, and hardware financing. Experience handling sensitive merchant situations with professionalism and tact, while ensuring contractual obligations are met Strong understanding of repayment behavior, recovery strategies, and legal considerations around default and breach Familiarity with relevant compliance and regulatory frameworks (e.g. collections and servicing regulations in the US) is preferred but not required Comfortable working with internal stakeholders such as Risk, Legal, Product, and Finance to resolve complex cases Experience with collections tools, CRM systems and basic reporting tools Mindset: Results-driven and goal-oriented: focused on achieving repayment outcomes while maintaining positive merchant relationships Able to balance empathy and firmness in challenging conversations Comfortable in a scaling environment, helping to define processes and build for automation Analytical and organized: can track multiple accounts and follow-ups at once without losing detail Adaptable to changing priorities, product types, and risk levels Collaborative team player: low ego, high accountability CommunicationClear, professional communicator, both written and verbal Able to explain complex terms (e.g. breach of contract, repayment obligations) in a way that merchants understand Confident handling difficult conversations and resolving disputes constructively Comfortable engaging with both internal stakeholders and external merchants, sometimes in escalated situations Process and Prioritization Able to prioritize across multiple accounts and deadlines, knowing when to escalate Detail-oriented with strong follow-through on repayment timelines and documentation Brings a proactive, continuous-improvement mindset to internal processes and workflows Comfortable contributing to small projects or tooling improvements to help scale collections operations Please note that this role is a hybrid, 3 times per week, position in Chicago. The annual base salary range for this role is $85,000-$110,000; to learn more about our compensation philosophy, please click here . Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Payments Business Analyst Adyen is looking for a Payments Business Analyst to support the interchange and scheme fee passthrough product within the North American Cards Team. This role goes beyond traditional pricing-it is deeply embedded in pricing as a product, ensuring that our fee engines accurately and efficiently process card payment fees. Your responsibilities include configuring and optimizing fee structures within Adyen's pricing engines, contributing to the reconciliation of over $8B in costs, and generating insights that provide a holistic understanding of complex fee dynamics, reinforcing Adyen's commitment to fee transparency. As the go-to expert on North American card network fees, you'll collaborate with Product, Engineering, Finance, and Partnerships to continuously enhance and evolve our pricing infrastructure, ensuring scalability, accuracy, and efficiency. Your expertise will directly influence the future of our fee passthrough capabilities, helping Adyen deliver seamless and transparent payment pricing experiences for businesses worldwide. What you'll do: Optimize Payment Costs - Ensure merchants are charged the most accurate and optimal cost price for payment transactions, leveraging data and insights to refine fee passthrough predictions. Configure & Implement Payment Fees - Manage and implement complex fee changes within Adyen's pricing engines, ensuring alignment with payment networks and maintaining financial integrity. Analyze & Extract Insights - Identify and analyze key data to answer business and pricing questions, providing actionable insights to internal and external stakeholders that enhance fee transparency. Drive Continuous Improvement - Collaborate with cross-functional teams to suggest and develop process improvements that enhance pricing infrastructure, fee reconciliation, and system scalability. Who you are: Experienced analyst with 3+ years in a data-driven role. Must have experience in payments, fintech, or financial services. Prior exposure to interchange and scheme fees is highly preferred. Experienced in analyzing data using SQL, Python, and BI tools such as Looker. Detail-oriented, capable of delivering high-quality work. Thrives in identifying inefficiencies and taking initiative to drive improvements. Has a curious and critical mindset. Possess technical aptitude to address problems with data. Excellent at analyzing and communicating complex data or technical functionality together with commercial teams and Adyen's merchants. Comfortable in a fast-paced environment requiring excellent time management and the ability to multitask and prioritize effectively. The annual base salary range for this role is $100,000 - $130,000; to learn more about our compensation philosophy, please click here . Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. This role is hybrid, with 3 days per week in the office.

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This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Compliance Oversight Officer Our fast-paced Compliance team is looking for a Compliance Oversight Officer with experience in performing compliance oversight procedures in the payments and/or finance industry. A successful candidate must have strong communication, critical thinking and analytical skills. This person must be able to work as a business partner to connect with a wide range of teams, including risk, legal, finance and sales, and provide pragmatic advice and guidance to build sustainable growth. What you'll do * Execute second-line quality assurance testing procedures across various risks, including customer onboarding, anti-money laundering reviews, ongoing monitoring and terminations, in line with the compliance oversight program; * Identify critical risks to the business through quality assurance testing and partner with first line stakeholders to complete remediation; * Contribute to the operational efficiency, planning, and execution of new and existing quality assurance programs; * Support development of quarterly reporting on compliance program performance and deliver to management; * Deliver training to teams as part of uplifting oversight methodology and proper control adherence; * Contribute to customer oversight reviews to identify risks and assess corresponding mitigating controls; * Proactively create efficient and data-driven approaches to oversight solutions; * Collaborate with the compliance team on the further development of the compliance program; * Execute on initiatives set forth in the annual compliance governance program; * Support key initiatives that assess and enhance Adyen's controls for core functions, such as onboarding, risk-based due diligence, and ongoing monitoring; * Drive the development of oversight methodology relating to first line business processes; and * Advise the business on enhancement of compliance procedures as required. Who you are * You have 1-3 years experience in a role within a second line compliance team, oversight function, and/or internal or external audit function; * You are an analytical thinker and problem-solver possessing the ability to be meticulous and detail-oriented to draft and monitor on the implementation of relevant business processes, procedures, and policies; * You have a keen eye and passion for identifying risks while thoughtfully crafting remediation plans to promptly mitigate them; * You are a strong communicator who is able to adjust your style and tone of communication, both verbally and in writing, to tailor it to your audience; * You are a self-starter and able to project manage multiple initiatives concurrently that uplift the compliance program without sacrificing quality; * You are comfortable and confident being the primary contact within the region, representing the team's responsibilities; * You have solid interpersonal skills and are specifically able to liaise and connect with a variety of internal and external stakeholders, as well as Merchants, from varying disciplines and cultures; and * You are excited about working with an international team who will provide different perspectives and sharpen your ideas. The base salary for this role in Chicago, IL is. $110,000 - $145,000. The compensation package also includes equity (RSUs). Our Diversity, Equity & Inclusion Commitments Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical goals are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you're from, who you love, or what you believe in, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Do you recognise yourself in this statement? If so, Adyen encourages you to reconsider and apply. We look forward to your application. What is next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 7 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don't be afraid to let us know if you need more flexibility.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Software Engineer (Java), Capital Team The Capital team is part of our Financial Products solution, playing a pivotal role in enhancing the cash flow of sub-merchants and fostering their business growth. The Capital team at Adyen is seeking a dedicated Senior Software Engineer (Java) to contribute to the development and deployment of a global lending solution for our customers. This recently launched product presents a unique opportunity to tackle a range of complex engineering challenges, from designing innovative product features to optimizing scalability. We prioritize a strong customer-centric approach, requiring engineers with a genuine "customer problem first" mindset while ensuring we build for all customers. What you'll do: Work on complex technical projects from requirements analysis through design, implementation, testing and launch into production. Bring your own point of view on best engineering practices. Be hands-on and contribute to the implementation. Identify and improve parts of the platform to make it more robust and scalable. Your code will be used at scale and you are expected to think in that mindset when building features. We launch fast and iterate often. Concretely, this means that within your first few weeks, you will bring live functionalities that impact many merchants and shoppers. Build APIs and tooling according to quality principles such as performance and code quality. Collaborate across teams and time zones to get projects over the finish line. Who you are: You're not just a coder; you're an engineer with an ownership mentality. You have experience with Java, Web Services, REST Apis, Webhooks and SQL/PostgreSql. You have a good understanding of Software Engineering practices and interest in product knowledge. You are familiar with complex large scale distributed systems. You value involving other people to hear different perspectives. Minimum qualifications: 8+ years of experience in the software development industry Full professional proficiency in English This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. The annual base salary range for this role is $180,000 - $243,000; to learn more about our compensation philosophy, please click here . Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility. This role is based out of our Chicago office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles. You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Staff Engineer - Financial Products In this role, you will be a technical leader and trusted advisor, shaping the architecture, design, and execution of critical systems that power Adyen's global financial products. You'll work closely with engineering teams, product partners, and cross-functional stakeholders to solve complex technical challenges, drive technical excellence, and ensure our solutions scale with the needs of our global business. Your expertise will guide the direction of our technology stack, influence best practices, and help set the technical vision for the organization. You thrive in a fast-paced, global environment and are passionate about building robust, scalable systems that deliver real value to Adyen's customers. You're not afraid to challenge the status quo, advocate for innovation, and mentor others to raise the bar across the engineering organization. This is a pivotal moment to shape the future of Financial Products at Adyen, and your impact will be felt across the company and beyond. What you'll do Scale and expand our foundation that supports the needs of all Adyen products; Provide architectural and design leadership to build a strong foundation for our Financial Products offering; Design and build new rails as Adyen expands their financial products; Mentor engineers to uphold high standards of and technical excellence; Drive a culture of continuous innovation by challenging the status quo and introducing transformative ideas. Who you are Must have: 2+ years of experience in the financial industry, preferably in the banking or fintech sector; 10+ years of hands-on development experience in a modern engineering environment; Technical leadership experience, including mentoring engineers and leading an engineering strategy; Hands-on experience designing and building large scale distributed systems; Strong background and hands-on experience coding with Java; Platform mindset. Able to generalize complex processes and create simple and flexible services to support multiple products; Proactive relationship-builder with strong communication skills and the ability to work closely with diverse stakeholders across cultures; Self-starter who can identify problems and figure out solutions This role's annual base salary range is $255k-$348k, plus RSUs. To learn more about our compensation philosophy, please click here. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications. San Francisco Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This role is based out of our Chicago, New York, or San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote only roles

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Benefits Manager, Americas Adyen is seeking a Benefits Manager, Americas who is excited to join the Global People team to contribute to the growth and scale of the company. Our ideal candidate thrives in an entrepreneurial environment, is highly data-driven, analytical, takes ownership, works collaboratively and is not afraid to roll-up-their-sleeves to get work done. This role will be located in San Francisco, CA. or Chicago, IL. This role will partner closely with the Global Rewards + Mobility, People, and Business Leadership teams to develop and implement benefits strategies, policies, and programs that attract and retain top talent. The successful candidate will provide strategic insights into our benefits design and structure, and ensure our benefits practices remain equitable and competitive for the Americas Region. What you will do Provide comprehensive benefits support to People and Business Leadership teams, including program design, administration, reporting, planning, and specific analyses. Lead the annual benefits renewal process from start to finish with peers on the People team, including negotiation of rates with external partners, and ensuring we effectively communicate and educate on changes for our team members. Work with key partners to implement strategic decisions, facilitate benefits design and inform key decisions that span across both our global and regional programs. Support market benefits survey and benchmarking processes, analyze results, and use findings to drive innovation in our offerings. Collaborate with partners and stakeholders on project delivery, managing multiple work streams and competing priorities. Shape how we communicate and educate on our benefits programs. Work with large amounts of data and build mechanisms to streamline processes and balance risks. Who you are Minimum 5 years of experience in benefits, preferred. A builder - you embrace the science and art of benefits and apply both to creating something unique that is truly Adyen. An analytical thinker with high data literacy and ability to transform data into actionable guidance that supports the Adyen business. Someone with knowledge of benefits principles, market trends, regulatory requirements, and best practices - you are comfortable looking around the corner at what is next.An energetic, self-starter with the ability to successfully manage multiple priorities in a complex and fast-paced environment. Excellent at written and verbal communication and add clarity to complex topics. A person with high integrity and ethics in handling confidential information. Someone with a highly collaborative style and strong team orientation. Technology or Financial Technology industry benefits experience, preferred. The annual base salary range for this role is $145,000 - $195,000 in San Francisco, and 130,000 - $170,000 in Chicago; to learn more about our compensation philosophy, please click here . Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. San Francisco Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This role is based out of our San Francisco or Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the team: Fraud, FinCrime As Adyen continues to scale its global Unified Commerce financial platform, the Fraud Team is building the next generation of Financial Crime Prevention across Banking, Acquiring, Issuing, and Capital. We are seeking an experienced Fraud Team Lead, FinCrime to establish and elevate our Merchant Fraud function in Chicago, playing a pivotal role in shaping how fraud risk is managed across Adyen's unified ecosystem. Reporting to the Global Head of Fraud, you will lead and develop a high-performing team of analysts while driving the evolution toward a deeply integrated, intelligence-led approach to fraud prevention. As the fraud leader for the Chicago hub, you will execute Adyen's global fraud strategy and drive the continuous enhancement of controls that safeguard our banking products, acquiring flows, issuing programs, and capital underwriting. In close partnership with Risk, Product, Compliance, and global operations teams, you will translate data and insight into scalable, intelligence-led solutions that strengthen the end-to-end merchant risk lifecycle. Your leadership will directly enable Adyen's growth by ensuring a secure, trusted, and resilient platform for merchants worldwide. What you'll do People-manage, develop, and scale a high-performing Merchant Fraud team currently consisting of 5 ICs (and growing) to ensure clear ownership, structured workflows, and operational rigor. Track emerging Fraud and FinCrime typologies globally, translating insights into enhancements for Adyen's risk posture. Develop and refine policies for investigations, incident handling, funds recovery, and structured cross-functional communication, in collaboration for the EMEA Fraud Team Lead. Oversee day-to-day Fraud investigations, complex risk escalations, and real-time incident response across acquiring, issuing, and capital flows. Drive continuous improvement of Fraud operations by applying data insights, automation opportunities, and root-cause analysis. Collaborate with Product, Data Science, and Engineering to evolve Fraud tooling, influence model development, and implement scalable detection capabilities. Assist the Global Head of Fraud in representing Adyen in audits, regulatory interactions, and merchant-facing discussions, simplifying complex risk topics for diverse audiences. Who you are 6+ years of experience in Fraud (financial crime is a plus) within a financial institution, PSP, issuing bank, or fintech, with demonstrated leadership experience. Effective people and project leader and cross-functional partner, comfortable working with global teams and projects in a fast-moving, highly collaborative environment. Deep understanding of the embedded financial products ecosystems, and the Fraud / FinCrime typologies affecting merchants. Strong analytical orientation; able to interpret complex data, identify trends, and guide operational decisions with clarity and speed. Hands-on experience with Fraud prevention, detection, investigations, and remediation across real-time payment and banking environments. Working knowledge of AML, sanctions, KYC/KYB, and other FinCrime disciplines and how they intersect with Fraud risks in a unified platform model. Skilled in making high-impact decisions, balancing risk appetite and scalable merchant experience. Proactive, accountable, and resilient professional, able to take ownership while empowering team autonomy and growth. The base salary for this position in Chicago is: $125,000 - $170,000. This role also provides equity (RSUs) as part of the total compensation package. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Technical Support Engineer You will operate as a first interface with Adyen's merchants across the globe. As part of this role you will be working with teams across Adyen (technical and commercial). Your work will have a direct impact on our merchant's ability to take payments and further grow their business. Our team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle. The extensive payments knowledge of the team is the most valuable aspect both to our merchants as our internal teams. What you'll do Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices. You are responsible for the merchants' full lifecycle (integration, expansion and operational excellence). Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants. Advising merchants regarding the best implementation practices and also addressing specific merchants' issues. Who you are You recognize that each interaction with a merchant is a customer service experience. As such you aspire to deliver a seamless merchant support experience across the globe that transcends global boundaries and time. You have strong written and verbal communication skills in English You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges. You have affinity with internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting). You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered. You've had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity. You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests. STEM degree preferred but not required. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. The annual base salary range for this role is $80,000 - $105,000; to learn more about our compensation philosophy, please click here . This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. This is a full time position and does require working the occasional holiday and/or weekend to ensure business continuity.