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Technical Specialist jobs at AECOM

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  • Acquisition Support Analyst

    Aecom 4.6company rating

    Technical specialist job at AECOM

    ** **Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. **Job Description** **AECOM** is seeking an **Acquisition Support Analyst** for one of our offices in **Sacramento, CA** . This role is open to remote work. **JOB SUMMARY** This role provides critical support across all functions of the Real Property Branch, including acquisitions, relocations, condemnation, and property management. This role focuses on processing payment requests, maintaining accurate data and records, and preparing and reviewing real property documents to ensure timely and efficient project delivery. **JOB RESPONSIBILITIES** + Provide administrative support for acquisitions, relocations, condemnation, and property management tasks + Process and track payment requests, invoices, and related documentation + Maintain accurate records, databases, and document files + Assist with preparing and reviewing real estate documents and correspondence + Coordinate task tracking and communication between teams and stakeholders + Support meetings, data entry, and general office functions + Notarize documents, if certified **Qualifications** **MINIMUM REQUIREMENTS** + BA/BS + 4 years of relevant experience or demonstrated equivalency of experience and/or education **PREFERRED REQUIREMENTS** + General knowledge of real estate and accounting practices and principles + Able to take direction, clarify if uncertain of request, and make appropriate notes to understand and appropriately respond to consultants, and interface effectively and/or collaborate with others + Ability to work well with others and able to develop trust rapport with consultants, colleagues, and other departments + Ability to complete all tasks in a timely manner, while maintaining high professional standards + Capability to track & manage specific tasks pertinent to each project + Must be able to handle multiple tasks + Strong interpersonal and communication skills, with the ability to build effective working relationships + Proven ability to take initiative, demonstrate accountability, and ensure accuracy in all work performed + Solid knowledge and experience in real estate processes and accounting principles + Certified Notary Public with experience handling official documentation **Additional Information** + Some travel may be required + Sponsorship not provided for this position now, or in the future **About AECOM** AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. **What makes AECOM a great place to work** You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. **ReqID:** J10136899 **Business Line:** Transportation **Business Group:** DCS **Strategic Business Unit:** West **Career Area:** Real Estate **Work Location Model:** Remote
    $56k-74k yearly est. 60d+ ago
  • Tech Support Representative

    Afni 4.1company rating

    Tucson, AZ jobs

    Career paths start at $18.50 (includes $0.50 onsite differential)/hr with 40 hour work weeks. What can you expect from your work at Afni? This onsite position at our Escalante and Pantano location is for cable, router, and internet technical assistance, so you will be handling mainly inbound calls from people looking for assistance with those issues. Due to the extensive knowledge needed to troubleshoot those issues, the training timeframe for these positions is longer and more intense than our other available positions. Stability, encouragement, a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What are the qualifications to be a Tech Support Representative at Afni? Six months of customer service experience Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States
    $28k-31k yearly est. 1d ago
  • IT Help Desk Support

    Russell Tobin 4.1company rating

    Columbus, OH jobs

    🚀 Entry-Level IT Support (Help Desk Technician) ⏳ Job Type: 12-Month Contract (Potential for Extension or Permanent) 💰 Pay: $21/hour Looking to kickstart your IT career? We're hiring an Entry-Level IT Support Technician in Columbus, OH! If you have a Bachelor's in Computer Science, Information Systems, or a related field, and 0-2 years of experience, this is the perfect opportunity to grow your career! Responsibilities: Provide technical support for hardware, software, and network issues Troubleshoot and resolve IT problems quickly and efficiently Set up and configure computer systems and software Respond to user inquiries and document support requests Collaborate with the IT team on projects and problem-solving Qualifications: Bachelor's degree in Computer Science, Information Systems, or related field 0-2 years of IT support experience Willingness to learn and develop technical skills Knowledge of Windows, mac OS, and office apps Strong communication and problem-solving skills What We Offer: $21/hour 12-month contract with potential to extend or go permanent Training, mentorship, and career growth opportunities Ready to Apply? Send your resume and a short cover letter explaining why you're excited to join the team. We can't wait to hear from you!
    $21 hourly 1d ago
  • Information Technology Support Specialist

    Russell Tobin 4.1company rating

    Columbus, OH jobs

    Client: Banking Firm Job Title: IT Support Duration: 12+ months (possible extension or permanent hire) Pay: $21.00/hr on W2 Schedule: Variable shifts including evenings, weekends, and holidays Job Overview A leading banking firm is seeking an experienced IT Support Specialist to deliver high-quality end-user technical assistance. The role centers on providing exceptional customer service, resolving technical issues efficiently, and supporting enterprise hardware and software systems. Key Responsibilities Provide excellent customer service through phone, chat, and in-person support. Listen actively to understand user concerns and ensure timely resolution. Document all incidents and requests accurately in the tracking system. Troubleshoot and resolve hardware, software, and application issues. Perform assessment, triage, research, and education for end users. Support after-hours or weekend needs as required. Demonstrate strong attention to detail, follow-through, and a positive attitude. Install, modify, repair, and run diagnostics on hardware, peripherals, and software. Build rapport with users and communicate clearly regarding issue status and resolution. Maintain professionalism in challenging or high-pressure situations. Qualifications Excellent communication and customer service skills. 2-5 years of related IT support experience in a high-tech, fast-paced environment. Technical support experience preferred but not required. High school diploma or GED required. Strong diagnostic and problem-solving abilities. Self-motivated with the ability to work independently under pressure. Flexibility to work varied shifts, including evenings, weekends, and holidays.
    $21 hourly 4d ago
  • Help Desk Support

    Inceed 4.1company rating

    Denver, CO jobs

    Help Desk Support Compensation: $60,000 - $70,000 Inceed has partnered with a great company to help find a skilled Help Desk Support to join their team! Are you ready to elevate your career as a Help Desk Support specialist? Join a dynamic team in the heart of Denver, Colorado, where you'll be the go-to expert for resolving technical issues and providing top-notch customer service. This is a fantastic opportunity to showcase your problem-solving skills and work closely with executives in a thriving industry. If you're passionate about technology and eager to make a difference, this role is for you! Key Responsibilities & Duties: Provide exceptional technical support to end-users Resolve issues in-person, ensuring customer satisfaction Collaborate with executives to address technical challenges Identify and troubleshoot hardware and software problems Maintain accurate records of support requests and resolutions Required Qualifications & Experience: Proven experience in a technical support role Strong customer service skills Ability to work independently and solve problems Familiarity with troubleshooting hardware and software issues Nice to Have Skills & Experience: Experience in the oil and gas industry Background in working with executive-level clients Perks & Benefits: This opportunity includes a comprehensive and competitive benefits package-details will be shared during later stages of the hiring process. If you are interested in learning more about the Help Desk Support opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time. We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them. Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #INDDEN
    $60k-70k yearly 4d ago
  • Information Technology Support Specialist

    Mindlance 4.6company rating

    Menands, NY jobs

    Job Title: IT Specialist Duration: 30 Months Contract + Required Skills: • 84 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets. • 36 Months experience of reviewing and enforcement of Security compliance policy and procedure. • 36 months experience documenting/writing training materials. • 36 Months developing and delivering employee training materials. • 36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications. • 36 months experience lifting up to 25 lbs. of equipment and running cable over and under furniture. • 36 Months experience using Ticket tracking systems (ITSM, Redmine, or equivalent). Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
    $36k-55k yearly est. 2d ago
  • Information Technology Support Specialist

    Solomonedwards 4.5company rating

    Mountain Top, PA jobs

    IT Support Specialist We are currently seeking an IT Support Specialist for a manufacturer located in the Mountain Top, PA area. Excellent opportunity for a recent graduate with strong co-op or internship experience. Responsibilities: Provide day-to-day technical support for hardware, software, and network systems across the business unit. Troubleshoot and resolve IT issues related to PCs, laptops, peripherals, applications, and servers. Manage and maintain network equipment, ensuring secure, compliant, and reliable service. Support system upgrades, installations, and configurations, including new employee setups and hardware refreshes. Track and prioritize help desk tickets, ensuring timely resolution and strong internal customer service. Collaborate with cross-functional teams to identify opportunities for IT-enabled process improvements that enhance speed, efficiency, and productivity. Ensure data security and integrity in line with enterprise-wide policies and procedures. Administer and support Microsoft Exchange and collaboration tools, including SharePoint and shared network resources. Document procedures, train end users, and contribute to continuous improvement of IT operations. Manage competing priorities and deliver results in a resource-conscious environment. Skills/Competencies: Associate's degree; Bachelor's degree highly preferred 1-3 years desktop support experience; will consider good internship / co-op experience CompTIA A+ or MCDA Certifications Additional Details: Salary $55-65k Employment Type: direct hire The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position. SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status. SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: ***********************************************
    $55k-65k yearly 4d ago
  • IT Operations Specialist

    Prestige Staffing 4.4company rating

    New York, NY jobs

    Pay: $40-50 hr We are seeking a detail-oriented and customer-focused IT Operations Specialist to oversee and support a dynamic in-office technical environment. The ideal candidate will manage hardware inventory, provide expert in-person support, troubleshoot hardware and software issues across a range of devices, and collaborate with various teams to ensure seamless technology operations. If you have a knack for swift problem-solving, strong technical knowledge, and a commitment to white-glove service, this position offers an excellent opportunity to contribute to our organization's success. Requirements 3-5 years of experience in system administration or a similar IT support role Proven experience managing on-site inventory, hardware requests, and vendor coordination Strong Mac experience is essential Expertise in providing white-glove, high-level support In-depth knowledge of networking concepts (TCP/IP protocols, Wi-Fi, VPN, wired connections) Familiarity with Google Workspace and Microsoft 365 platforms Ability to troubleshoot AV equipment (e.g., Neat Bars, Zoom Rooms) Experience with Active Directory or Okta for user provisioning and permissions Competency in handling user access requests and security protocols Experience with mobile device management (MDM) and software/hardware installations Ability to assist with conference room technology setup and troubleshooting Responsibilities Manage on-site inventory, including hardware requests, shipping, receiving, and vendor interactions Provide in-person, white-glove support for end-users' hardware and software issues across various devices Support user access management, ensuring proper permissions in AD, GSuite, Okta, and similar systems Troubleshoot network connectivity issues (Wi-Fi, VPN, wired) and assist with software installations and mobile device setups Collaborate with Office Operations and Network Engineering teams on in-office technology setup and troubleshooting Perform routine maintenance, updates, and system checks Document support requests accurately in the ticketing system and ensure timely resolution Escalate complex issues appropriately to specialized support teams as needed
    $40-50 hourly 4d ago
  • Help Desk Technician

    Consilium 4.1company rating

    Dallas, TX jobs

    This role will provide maintenance of the computer desktop and laptop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Help Desk. The role will be responsible for administration and internal support of PCs, printers, servers and related equipment. Tasks include end user support, license tracking and performing PC maintenance, upgrades and configurations. Responsibilities: 80% Resolve computer support problems Provide helpdesk support and resolve problems to end user's satisfaction Maintain communications with customers during the problem resolution process. Monitor and respond quickly and effectively to requests received through the IT help desk Monitor email and ticket tracking system for tickets assigned to the queue and process based on priority Modify configurations, utilities, software default settings, etc. on user workstations Utilize and maintain the helpdesk tracking software Train computer users Perform user on-boarding and off-boarding Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Report issues needing escalation Manage PC setup and deployment for new employees using standard hardware, images and software Assign users and computers to proper groups and OUs in Active Directory Perform timely workstation hardware and software upgrades as required 10% Help Desk documentation, records and procedures Create, review and update Help Desk documentation as assigned. Review and recommend modifications to procedures. 10% Training and Quality Improvement Maintain in-depth knowledge of supported products and services Key Competencies Team player Excellent customer service Ability to be self-directed Planning & Organizing Problem Solving Time management
    $38k-71k yearly est. 3d ago
  • Information Technology Help Desk Support

    Global Computer Systems 4.1company rating

    Port Jefferson, NY jobs

    IT Helpdesk Support Intern (Part-Time, 6-Month Contract) Company: Global Computer Systems (GCS) About the Role We're looking for a driven, detail-oriented IT Helpdesk Support Intern to join our technical team on a part-time basis for a 6-month contract. This role is ideal for a student or early-career professional looking to gain hands-on experience in a fast-paced Managed Service Provider (MSP) environment. You'll work closely with senior engineers and support staff to resolve day-to-day technical issues for our clients across Long Island and the NYC metro area. What You'll Do • Provide first-line technical support to end users via phone, ticketing system, and remote tools • Troubleshoot issues related to Windows OS, Office 365, hardware, printers, and basic networking • Assist in user onboarding/offboarding (account creation, permissions, hardware prep) • Document solutions, troubleshooting steps, and system updates in our ticketing platform • Escalate advanced issues to senior engineers when required • Support various internal IT projects and routine maintenance tasks • Maintain professionalism and strong communication with clients and team members What We're Looking For • Currently pursuing or recently completed a degree/certification in Information Technology, Cybersecurity, Computer Science, or related field • Strong interest in technical support and desire to work in an MSP-style environment • Familiarity with Windows 10/11, Microsoft 365, and basic networking concepts • Excellent communication, organization, and customer-service skills • Ability to work independently and follow documented procedures • Availability Monday to Wednesday from 9:00 AM to 5:30 PM (approximately 24 hours per week, with potential for additional hours based on company need) Nice to Have • Experience with ticketing systems (e.g., Atera, ConnectWise, Autotask, etc.) • Basic understanding of Active Directory, DNS, and remote management tools • Previous helpdesk, internship, or hands-on lab experience What You'll Gain • Real-world experience supporting small to mid-sized businesses in diverse industries • Hands-on exposure to enterprise-grade tools, cybersecurity platforms, and MSP best practices • Mentorship from senior engineers and leadership • A pathway to potential future full-time opportunities Contract Details • Duration: 6-month contract Type: Part-time internship (Monday to Wednesday, 9:00 AM to 5:30 PM, approximately 24 hours per week, with potential for additional hours based on company need) • Compensation: Competitive hourly rate based on experience • On-site Requirements: Primarily in-office; some remote flexibility based on workload and performance Company Description Global Computer Systems is a 360-degree IT solutions firm located in Port Jefferson, New York. With over 25 years of experience, we assist local businesses in reducing downtime, managing and protecting their networks. In partnership with industry giants like Microsoft, Crowdstrike, Proofpoint, Fortinet, Veeam, VMware, and more; We provide comprehensive solutions for the full tech stack and attack surface.
    $67k-96k yearly est. 3d ago
  • Information Technology Support Specialist

    Lerch, Early & Brewer 3.8company rating

    Bethesda, MD jobs

    Experienced IT Support Specialist At Lerch, Early & Brewer, a law firm in Bethesda, Maryland, we're more than a law firm - we're trusted partners to our clients. Join our dynamic team as an IT Support Specialist, where you'll play a crucial role in supporting our legal professionals using a wide variety of legal-specific applications. Position is ideal for someone looking to build upon 2-3 years of experience providing end-user support in a small to medium-sized law firm. Responsibilities include: Install, configure, and maintain software and hardware systems to ensure optimal performance Resolve technical issues related to software, hardware, smartphones and tablets, personal printers, MFDs, VoIP telephones, audio/video equipment, and conference room systems Provide application support and training Deliver outstanding customer service both at desk-side and via remote support tools Assist with systems and application administration Maintain inventory of IT equipment Provide matter litigation support by performing or assisting with electronic data ingestion, discovery, and production Required Skills and Experience: Experience providing desk-side, telephone, and remote support in law firms or similar environments Proficiency with Windows 11, Windows 10, Microsoft 365, Microsoft Teams, Microsoft 365 Copilot, Adobe Acrobat, iManage cloud, and mac OS. Proficiency with Apple iOS and Android mobile devices Strong customer service, verbal, and written communication skills Ability to communicate computer problems and resolutions to all levels of knowledge and experience Excellent organizational skills A+ and NET+ certifications, or equivalent work experience Benefits: Lerch, Early & Brewer offers excellent benefits, including health and dental insurance, paid holidays, vacation time, sick leave, and a 401(k) plan. The firm is conveniently located near the Bethesda Metro. We are an equal opportunity employer committed to diversity, equity, and inclusion, and we hire attorneys and staff with a broad variety of backgrounds and capabilities. Application Instructions: Apply on LinkedIn with your updated resume attached, OR send a cover letter and resume to ************************** and note that you are applying for the IT Support Specialist position. Help Us Learn About You: The best applicants provide a cover letter explaining their interest in a career as an IT Support Specialist and their interest in working at Lerch, Early & Brewer. We'd love to learn about you, so please share information you think distinguishes you from other candidates.
    $60k-75k yearly est. 2d ago
  • Technical Support Specialist (POS Systems)

    Firstpro, Inc. 4.5company rating

    Dedham, MA jobs

    The Technical Support Specialist (I.T.) plays a key role in ensuring the smooth operation of technology systems across all restaurant locations and corporate offices. This individual provides front-line help desk support, resolves hardware and software issues, assists with POS systems, network connectivity, and coordinates with vendors to maintain reliable technology performance within the QSR environment. Key Responsibilities Help Desk & Technical Support Serve as the first point of contact for technical assistance via phone, email, or ticketing system. Troubleshoot and resolve hardware, software, and network issues for restaurant and corporate staff. Support POS systems, kitchen display systems (KDS), drive-thru timers, and digital menu boards. Escalate unresolved issues to higher-level IT staff or external vendors as necessary. Maintain a log of issues and resolutions within the help desk management system. System Maintenance & Configuration Install, configure, and maintain computers, printers, routers, and POS equipment. Manage user accounts, passwords, and access controls in accordance with company policies. Perform routine system updates and preventive maintenance to minimize downtime. Assist with network monitoring, backups, and security measures. Restaurant Technology Support Provide remote and on-site support for restaurant locations during openings, remodels, and upgrades. Support implementation of new QSR technology systems such as mobile ordering, loyalty apps, or delivery integrations. Coordinate with third-party vendors for equipment repair and maintenance. Ensure minimal disruption to restaurant operations during service interruptions. Documentation & Training Document troubleshooting procedures, FAQs, and support guidelines. Train restaurant managers and staff on the use of technology systems and tools. Provide feedback to IT leadership regarding recurring issues and potential system improvements. Qualifications Education & Experience Associate or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. 2+ years of IT help desk or technical support experience; QSR or retail environment strongly preferred. Experience supporting POS systems (e.g. TOAST.) and restaurant hardware. Familiarity with Windows and mac OS operating systems, Microsoft 365 applications, networking fundamentals, and remote support tools. Skills & CompetenciesStrong troubleshooting, problem-solving, and analytical abilities. Excellent communication and customer service skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Flexibility to work evenings or weekends as needed to support restaurant operations. Understanding of network protocols (TCP/IP, DHCP, DNS) and VPN setup is a plus. Work Environment Hybrid or on-site position depending on operational needs. Position requires occasional travel to restaurant locations for on-site support and installations.
    $34k-42k yearly est. 17h ago
  • Technical Support Analyst

    Visionaire Partners 4.1company rating

    Tampa, FL jobs

    Technical Support Analyst - 3-Month Contract (Tampa Area) Looking for an opportunity to make an impact on a high-visibility technology rollout? Join Visionaire Partners as a Technical Support Analyst and help drive a mission-critical implementation. What You'll Do: Spend about 70% of your time setting up and breaking down equipment, 30% troubleshooting and repairs Shadow and support the lead technician Replace outdated hardware (8GB PCs and 4:3 monitors) Handle hardware swaps for new systems, label printers, scanners, iPads, and more Keep workstations tidy and professionally organized (because cable chaos is never a good look) Manage inventory, follow device naming conventions, and escalate printer issues as needed Support SIM/TCP training sessions and related equipment Follow IT security processes and contribute to continual improvement initiatives What You Bring: 1+ year of tech support experience (hardware, software, Windows, MS Office, AD, networking) Strong deskside troubleshooting skills Ability to image, configure, and re-image PCs with approved apps and systems access Excellent documentation, communication, and customer service chops Flexibility to work some weekends or on-call shifts Valid driver's license, reliable vehicle, and ability to transport IT gear between offices Must pass background and drug screening (marijuana excluded) Details: Contract Duration: Dec 16, 2025 - Mar 16, 2026 Location: On-site across Tampa area offices Perks: Visionaire Partners offers a competitive W-2 contractor benefits package, including 401(k) with match, health coverage, FSAs, life and disability insurance, and more.
    $32k-43k yearly est. 4d ago
  • Information Technology Support Specialist

    Russell Tobin 4.1company rating

    South Jordan, UT jobs

    Client: Banking Firm Job Title: IT Support Duration: 12+ months (possible extension or permanent hire) Pay: $21.00/hr on W2 Schedule: Variable shifts | 40h work week A leading banking firm is seeking an experienced IT Support Specialist to provide high-quality technical support. This role focuses on delivering exceptional customer service, resolving technical issues efficiently, and supporting enterprise-level hardware and software. Key Responsibilities Deliver excellent customer service via phone, chat, and in-person support. Actively listen to users to understand issues and respond with urgency. Document incidents and requests accurately in the tracking system. Troubleshoot and resolve hardware, software, and application problems. Perform assessment, triage, research, and education to end users. Provide after-hours or weekend support as needed. Maintain strong attention to detail, follow-through, and a positive, team-oriented attitude. Install, modify, repair, and run diagnostics on hardware, peripherals, and software. Build rapport with users and communicate clearly regarding resolution status. Handle challenging situations professionally and calmly. Qualifications Excellent customer service and communication skills. 2-5 years of related IT support experience in a high-tech, fast-paced environment. Technical support background preferred but not required. High school diploma or GED required. Strong diagnostic and problem-solving skills. Self-motivated and able to work independently under pressure. Able to work varied shifts, including evenings, weekends, and holidays.
    $21 hourly 4d ago
  • Technical Support Analyst

    Visionaire Partners 4.1company rating

    Littleton, CO jobs

    Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth! RESPONSIBILITIES: Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements. Help to service and maintenance audio-visual equipment as needed. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements. Will continuously monitor, effort, assign/re-assign, escalate, etc. Incidents/Requests with ServiceNow ITSM tool. Fully document all service management incidents and requests in ServiceNow ITSM Suite Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages. Search Service Desk knowledge base articles, SOP's for possible incident resolutions. Responsible for properly determining and assigning higher-tiered service management incidents/requests to responsible assignment groups if the resolution cannot occur at the TSA level. Assist in the mentoring and training of all TSA II team members. Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions. Provide 24X7 first-line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed. Act as the primary escalation point for vendor and operations team communications during individual market center system outages. Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment. This is a 6-month contract-to-hire position in Littleton. Work onsite at our Southpark Terrace location! REQUIRED SKILLS: 8+ years of help desk support experience High-level understanding and experience in network troubleshooting, network design topology, TCP/IP knowledge, VLANS, and routing Technical skills in vulnerability assessment, networking, operating systems, and incident response methodology Exposure to ITIL foundational structures Warehouse experience PREFERRED SKILLS: Industry-related certifications (A+, Security+, Network+, ITIL, Microsoft MCP/MCSE) Bachelor's degree
    $33k-45k yearly est. 2d ago
  • Mobile Help Desk Support

    Inceed 4.1company rating

    Cornelius, NC jobs

    Compensation: $18-22 per hour Mobile Help Desk Support Inceed has partnered with a great company to help find a skilled Mobile Help Desk Support professional to join their team! This is an exciting full-time opportunity for a candidate with telecommunications experience and expertise in mobile devices. The role is perfect for someone who thrives in dynamic environments, enjoys solving complex issues, and excels in customer service. The selected candidate will play a critical role in assisting users with hardware, network connectivity, device configuration, and troubleshooting mobile operating systems such as Android and iOS. Responsibilities: Respond to and resolve user requests for assistance via phone, email, and text messaging. Provide initial analysis and resolution for incidents and service requests submitted by internal users. Utilize help desk tracking software for efficient issue resolution. Required Qualifications & Experience: Proven ability to follow defined processes and seek advice when necessary. Previous experience in customer support, call center, or similar roles. Experience supporting business desktop/laptop and mobile devices, including troubleshooting and configuration of mobile devices. Nice to Have Skills & Experience: Familiarity with IT knowledgebase software and end-user documentation. Strong communication skills for interfacing with management and technical resources. Experience in maintaining poise and humor in stressful situations. Perks & Benefits: 3 different medical health insurance plans, dental, and vision insurance. Voluntary and long-term disability insurance. Paid time off, 401(k), and holiday pay. Weekly direct deposit or pay card deposit. Other Information: Candidate must be available Monday through Friday, 7:00 AM to 8:00 PM EST. The position offers opportunities for growth and exposure to advanced technical environments. Applicants must have strong problem-solving and customer service skills. If you are interested in learning more about the Mobile Help Desk Support opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time. We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them. Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
    $18-22 hourly 3d ago
  • Cable Technician/Technical support Tech

    Russell Tobin 4.1company rating

    Berwick, PA jobs

    Our client, a (Tech industry), is looking to hire a Technical Support Tech I in BERWICK, PA Role- Technical Support Tech I Duration -3 months.(potential to extension) Pay range- $20- $25/hr. (DOE) Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. 0-3 yrs experience- cable prepping, labeling, and installing cable. Core functions of cable labeling. Previous experience with fiber optic cables.Previous work with (internet providers) Plus Key job responsibilities • Move and implement large enterprise equipment • Patch cabling between equipment • Install Fiber and Copper cabling • Ensure proper safety and security standards are maintained during cabling and rack installation • Follow well established hardware installation procedures and break-fix activities • Ability to safely use material handling tools and equipment Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
    $20-25 hourly 5d ago
  • Technical Support Analyst

    Visionaire Partners 4.1company rating

    Deerfield Beach, FL jobs

    Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth! RESPONSIBILITIES: Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements. Help to service and maintenance audio-visual equipment as needed. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements. Will continuously monitor, effort, assign/re-assign, escalate, etc. Incidents/Requests with ServiceNow ITSM tool. Fully document all service management incidents and requests in ServiceNow ITSM Suite Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages. Search Service Desk knowledge base articles, SOP's for possible incident resolutions. Responsible for properly determining and assigning higher-tiered service management incidents/requests to responsible assignment groups if the resolution cannot occur at the TSA level. Assist in the mentoring and training of all TSA II team members. Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions. Provide 24X7 first-line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed. Act as the primary escalation point for vendor and operations team communications during individual market center system outages. Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment. This is a 6-month contract-to-hire position in Deerfield Beach. Enjoy an onsite work environment. REQUIRED SKILLS: 8+ years of help desk support experience High-level understanding and experience in network troubleshooting, network design topology, TCP/IP knowledge, VLANS, and routing Technical skills in vulnerability assessment, networking, operating systems, and incident response methodology Exposure to ITIL foundational structures Warehouse experience PREFERRED SKILLS: Industry-related certifications (A+, Security+, Network+, ITIL, Microsoft MCP/MCSE) Bachelor's degree Must be authorized to work in the US. Sponsorships are not available.
    $32k-44k yearly est. 2d ago
  • IT Support Team Lead

    Motion Recruitment 4.5company rating

    Rio Rancho, NM jobs

    Our client is looking for an ITSC Leader (IT Support Team Lead) in Rio Rancho NM 87124. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment. Job Title: ITSC Leader Location: 1600 Rio Rancho Blvd SE, Rio Rancho NM 87124 Duration: 2 months Type: Contract to Hire Pay Rate: $28/hr. on W2 Additional Notes: This role requires 5+ years of technical experience with proven lead or supervisory capabilities in an IT support environment. The candidate will provide technical leadership and hands-on support within the ITSC, acting as a key escalation point and primary support resource for the team. Strong communication, interpersonal, and customer service skills are essential to liaise with client leadership management effectively. Responsibilities include team management, coaching, onboarding, and performance monitoring, ensuring adherence to processes such as ScrumBan and maintaining accurate documentation in the ticketing system. The role demands physical readiness for tasks such as lifting up to 35 lbs and performing onsite activities (walking, kneeling, crawling) while adhering to safety and presentation standards. Hands-on technical duties include device deployments, break/fix troubleshooting, Windows 8/10 support, inventory management, and cross-training, ensuring operational continuity and continuous process improvement. Required Skills & Experience 5+ years of technical experience, with lead or supervisory experience. Strong leadership, professionalism, and communication skills. Ability to learn new processes quickly and multitask in a fast-paced environment. Excellent customer service and interpersonal skills. Ability to lift up to 35 lbs. and perform physical tasks (walking, standing, kneeling, crawling). Proficiency with Microsoft Office (Outlook, Excel, Word). Experience with Windows 8 and Windows 10 environments. Technical certifications (e.g., CompTIA A+). What You Will Be Doing Daily Responsibilities Leadership Responsibilities Serve as a lead support resource for the OR ITSC team and provide backfill support for the PCLD Lead. Act as co-point of contact with the Site Supervisor and Client Manager. Handle escalations, advanced troubleshooting needs, and day-to-day support issues from ITSC techs. Lead weekly team meetings, deliver updates, and maintain meeting notes. Participate in leadership meetings with the company's/eXcell and the Client. Provide coaching, mentorship, feedback, and performance recognition to team members. Assist with monitoring workload and staffing levels to ensure proper coverage. Support onboarding and hands-on training for new hires and maintain training completion records. Operational & Technical Duties Provide backfill and hands-on support during high-volume periods. Update Scrumban dashboards and ensure team compliance with all ScrumBan processes. Conduct monthly inventory audits and routine stockroom spot checks. Support ITSC operations, including device deployments, break/fix troubleshooting, and general tech tasks. Ensure accurate updates and documentation in the client ticketing system. Cross-train with other Leads and provide coverage for CORE Leads when needed. Adhere to required onsite presentation standards, including wearing a black collared technician shirt. Take on additional responsibilities as assigned to support ongoing client needs and operational improvements.
    $28 hourly 1d ago
  • Sr Applications Specialist

    The Connors Group 4.6company rating

    Toms River, NJ jobs

    Responsible for satisfying functional requirements specific to Bank applications. This position specializes in the technical requirements of core-related systems, and/or consumer, commercial and business banking applications. This role prioritizes professional development to understand both the functional and technical application requirements as well as depth in application solutions. Success is defined as satisfying the organization's line of business application requirements, supporting the improvement of efficiencies, and documenting all application aspects, to include workflow, training, standards, and enhancements. What You Will Do Specialize in application technical requirements while implementing solutions to position the LOB more effectively and efficiently. Under the guidance of the Applications Manager or Director, collaborate with LOB's on approved projects to gather business requirements and translate them into an implemented solution. Work with the Data and Engineering team to documentation LOB solutions are aligned with the Software Development Lifecycle (SDLC) and Application Lifecycle (ALC) standards. Reinforce the team's use of approved systems of documentation, including Azure DevOps and Service Now. Manage assigned projects and communicate with vendors and end-users to configure, test, deploy, and implement new application products and features or updates. Document all procedures, workflows, project requirements, and training SOP for each supported application. Ensure that the team is informed of any changes or enhancements. Focus on customer experience, optimization and service excellence. Engage in professional development activities to further develop expertise in business systems. Considered a subject matter expert on assigned business lines processes and procedures. Continuous upskilling in digital transformation, compliance, and customer interaction is essential for long-term success Maintain compliance with the Bank's data governance, information security and change control programs. Manage service tickets end-users submit by either delegating or escalating, providing guidance and support, or troubleshooting and resolving. Assist team members on more complicated issues. Participate in disaster recovery and business continuity planning and testing exercises as assigned. What We Expect Of You Subject Matter Expert (SME) on core bank, lending, branch, and/or document storage applications and functionality. Knowledge of how technical and functional requirements are balanced to produce a solution to a LOB solution request. Proficiency in assessing and identifying solution assumptions, constraints, dependencies and risks. Expertise in User Acceptance Testing and Quality Assurance prior to application deployment to ensure functional and technical requirements are met. Basic knowledge of application, data, and infrastructure architecture disciplines. Compliance with the IT change management process, and to assist the team in identifying the need for submission. Strong interpersonal and communication skills. Demonstrated problem solving skills and ability to prioritize workload effectively. Help to develop the skills of the team. Demonstrated proficiency in implementing and managing the enterprise-wide applications supported by the team.
    $106k-135k yearly est. 3d ago

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