AEG jobs in Mansfield, MA - 31 jobs

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Facilities Services Team at the Boston Red Sox is focused on the delivery of exceptional facilities services with a focus on enhancing the life cycle, performance, and presentation of the Clubs physical assets. POSITION OVERVIEW: This position contributes to the delivery of safe, clean, and reliable facilities services for all Boston Red Sox home games and Fenway Park's ancillary events. As a member of the Facilities Team this hands-on position will perform a wide variety of tasks associated with game day and event set-ups, breakdowns, and storage of Fenway Park equipment and furnishings. Duties are heavy in nature and may be performed in adverse weather conditions. The hourly rate for this role is $15. RESPONSIBILITIES: Installs & removes gates, barriers, portable turnstiles & metal detectors Set-up & break-down of tables, chairs, umbrellas, awnings, etc. Positions interior displays and interactive items Supports general upkeep of the ballpark through tasks such as graffiti and sticker removal, helping maintain a clean and professional environment for all fans Additional duties may be assigned by Supervisor CHARACTERISTICS / QUALIFICATIONS: Must be 18 years of age or older Ability to perform heavy manual work that requires sufficient dexterity and strength to lift/move objects up to 75 pounds Ability to perform routine and repetitive tasks with minimal supervision Must be able to accommodate business demands and required overtime for games, special events, special projects, maintenance emergencies, snow removal and peak season hours Must be reliable and maintain a positive attitude Must be able to work collaboratively as a member of a team to provide the highest levels of customer service. At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We're committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong. Too often, job seekers don't apply to positions because they don't meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we've been looking for. Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

The Brockton Rox are looking for a Photography Intern for the 2026 season. This Position will work as a part of the marketing team with the opportunity to work in other marketing mediums. Please send a portfolio/website/work samples with your application. This internship is unpaid and with the option to earn college credit. Who We Are: The Brockton Rox are a professional baseball team in the MLB-partnered Frontier League. The Rox represent New England in the MLB-Partnered Frontier League, and we come with a rich history in the City of Champions. The Rox play at Campanelli Stadium, located in Brockton, Massachusetts. Fans and other members of the media can stay up-to-date with all Rox content through their social media channels @BrocktonRox. Responsibilities: Work with & report to the Social Media Coordinator/Marketing to enhance the overall vision and execution of the Rox brand Capture images of: Game Action (Warmups, Intros, In-Game Action, etc.) Fans (Groups, Celebrations, etc.) Player headshots Promotions (Pre-Game Events, First Pitches, National Anthem Singers, 7th Inning Stretch, Performers, etc.) Non-Game Events Edit all photo material to marketing team expectations Distribute and organize photos to league and within team files Archive, log and organize photos for future use Capture Proof of Performance materials for end-of-season corporate client reviews Assist in other duties as assigned by Rox management Qualifications/Requirements: Owns and can operate camera equipment Demonstrated experience in photography Pursuing a degree in Marketing, Media, Communications, Sport Management, Journalism, or a related field Ability to work all/most Rox home games Working knowledge of Adobe InDesign, Photoshop, Illustrator and Canva Ability to multitask and meet deadlines in a fact-paced environment Strong organization & communication skills Creativity is highly valued Energetic and a Team-Player We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. This Operations Crew position is physically demanding and requires individuals who are willing to engage in hands-on labor to ensure the successful setup, maintenance, and breakdown of events. Crew members are responsible for the heavy lifting, physical setup, and facility maintenance required to keep the arena and its events running smoothly. The primary tasks associated with this position are event conversions, changing the ice surface to a temporary floor for various events, setting up and striking stages, and event set up for all games or events. This role will pay an hourly rate of $18.75. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. This position will remain open until April 10, 2026. Responsibilities Perform general labor, repairs, and maintenance throughout the arena as assigned. Complete arena conversions between events. Set up and breakdown of chairs, tables, event seating, stages, basketball courts, hockey dasher boards and glass, turf, and other equipment. Lifting, moving, and securing heavy materials for event transitions. Actively maintain and care for all arena equipment and property. Storing equipment properly. Cleaning and repairing damaged items. Reporting any mistreatment or damage to management. Maintain organized storage areas and ensure all equipment is accessible and in working order. Perform snow removal tasks, including shoveling sidewalks, parking areas, entrances, and loading docks. Other labor intensive duties as assigned. Qualifications Must be 18 years or older. Expect to work primarily outside of normal business hours, including overnights, late nights, early mornings, weekends, and holidays-this is not a typical 9-to-5 job. Physically capable of completing labor-intensive tasks in a fast-paced environment; both solo and in structured team settings. Self-motivated with strong organizational skills and the ability to work under pressure. Ability to lift at least 40 lbs. unaided and climb stairs frequently. Steel-toe boots are required for safety. An open mind to learning and active participation in all aspects of event changeovers. Prior experience in event conversions, general labor, or facility maintenance is a plus.

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner * Answers and responds to telephone inquiries in a professional and timely manner * Schedules appointments * Gathers patients and insurance information * Verifies and enters patient demographics into EMR ensuring all fields are complete * Verifies vision and medical insurance information and enters EMR * Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients * Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete * Prepare insurance claims and run reports to ensure all charges are billed and filed * Print and prepare forms for patients visit * Collects and documents all charges, co-pays, and payments into EMR * Allocates balances to insurance as needed * Always maintains a clean workspace * Practices economy in the use of _me, equipment, and supplies * Performs other duties as needed and as assigned by manager * High school diploma or equivalent * Basic computer literacy * Strong organizational skills and attention to detail * Strong communication skills (verbal and written) * Must be able to maintain patient and practice confidentiality Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

The Apprentice Optician creates exceptional value in the lives of patients by delivering exceptional service. * Conveys a commitment to providing unsurpassed Patient Experience by performing the following Sales and Service Process steps: * Greeting the Patient * Explaining the Process in a transparent way * Merchandise Selection * Solve visual problems or challenges for customers * Tendering * Dispensing * Assists the patient in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems. Assists other employees with difficult and complex areas of customer product needs and prescriptions * Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems * Shows patience and courtesy with patients; tracks down answers to unfamiliar questions or products * Ensures finished eyewear optical standards and customer requirements/requests * Takes personal ownership to achieve personal and practice results * Serves as a role model for development and a technical resource for all * Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail * Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions * High school graduate or equivalent * Part of a sanctioned Optician Apprenticeship Program within a licensed state * Strong customer service skills: communicator, listener and team builder * Knowledge of current optical theory and merchandise * Strong basic math skills * Awareness of current fashion trends * Sales and service skills * Familiarity with POS, computers and calculators * Embrace new technology and change Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! SUMMARY The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Taker is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise. PRIMARY RESPONSIBILITIES Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s). Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information. Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements. Display a calm and attentive demeanor when rectifying issues with guests. Check COVID-19 vaccination cards and IDs of individuals attending the event. Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area. Control access points to prevent unauthorized entries. Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager. QUALIFICATIONS A minimum education level of: High School Diploma or its equivalency A minimum of 0-1 years of related work experience Able to work efficiently in a fast-paced environment Exemplify a strong commitment and willingness to provide excellent customer service Maintain a neat, clean and professional appearance Possess strong interpersonal and communication skills Sound judgement; able to make sound decisions Available to work evenings, weekends, and holidays Pay Scale: $16.07 - $17.14/hour Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits: This position may be eligible for benefits (ACA qualification). AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description. Employer does not offer work visa sponsorship for this position.

The optometrist will conduct eye exams for Acuity Eyecare group and strive to practice to the full capacity of their license. The optometrist will support practice growth by establishing patient relationships and education to the patient on eyecare. * Conducting Eye exams * Establishing long term patient relationships through proper patient care and education * Performs verbal interview with patient prior to examination to determine health and ocular history, medical issues, reasons for their visit as well their visual wants and needs * Instructs, recommends and advises patients as to their options for remediation of ametropias, systemic and ocular disease as well as visual wants and needs. Hands-off patient to support staff with recap discussion * Ability to generate patient loyalty and promote the profession of Optometry and Acuity Eyecare Group values * Perform vision tests and analyze results * Diagnose sight problems, such as nearsightedness or farsightedness and eye diseases * Prescribe eyeglasses, contact lenses, and medications * Recommend or provide treatments such as vision therapy or low-vision rehabilitation (brand specific) * Provide pre- and postoperative care to patients undergoing eye surgery-for example, examining a patient's eyes the day after cataract or refractive surgery * Evaluate patients for the presence of diseases such as diabetes and refer patients to other healthcare providers within the proper time frame * Promote eye health by counseling patients, including explaining how to clean and wear contact lenses how often to have their eyes examined * clearly communicating to the opticians and other sales people appropriate recommendations for the best possible lenses with the latest highest technology coatings and designs. * Doctorate of Optometry from a credentialed institution, * Must have passed all optometric state boards Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

The Licensed Practice Manager “LPM” has accountability of all aspects of the location business operations. As a “people first” organization the PM is a champion of their team through development programs of coaching, mentoring, and performance management. Through creating memorable experiences with each patient, the PM for “keeping score” and is responsible for driving top line sales, increasing margin, controlling payroll expenses, and increasing profitability to meet the company's overall business objectives. Working directly with the staff and OD partners to ensure we are providing professional eye exams and medical services needed, quality product selection, acceptance of vision insurance plans and remarkable patient service. The matching incumbent will be passionate about people, patient care and the “Acuity Way.” Applies leadership, creative thinking, and analytical skills to improve individual practice performance and is an expert in solving operational issues Builds an effective team that works collaboratively to achieve results Addresses the practice's unique strengths and challenges with objectives, strategies, and plans Establishes clear objectives for store staff, communicates expectations with clarity and sets high standards of expectations for performance Sets the standard for a remarkable patience service and experience utilizing the Acuity Way Identifies and selects top talent that matches AEG's values with ability to recruit for long term sustainability Custom fits glasses & precisely places prescription in lenses Collects eye and face measurements to ensure proper fit Interprets prescriptions written by optometrist and ophthalmologist Works closely with District Manager with the objective of achieving and exceeding financial plans for the practice Learns quickly and adapts to facing new problems; works to solve for a creative solution Relentless style to achieving results and development of others sharing best practices withing AEG platform Versatile learner: retains an open mind when adapting to change Marshal's resources to get tasks done efficiently; can orchestrate many activities to accomplish various goals through superior service Ensures the daily sales are reviewed identifies gaps and places solutions in place to close the gap Reinforces the practice selling strategy and the Acuity Way Protects the company through loss prevention Partners with Human Resources to ensure that employees are committed to the handbook guidelines

Optical Consultants are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Optical Consultants are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business. * Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services * Develops own clientele from providing outstanding service and obtaining referrals * Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available * Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary. * Retrieves patient charts and electronic health records * Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements * Educates patients on proper eyeglass and contact lens care * Collect eye and face measurements to ensure proper fit * Interprets prescriptions written by optometrist and ophthalmologist * Creates work orders for lab technicians, specifying information on lenses needed * Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer * Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback * Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs * Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc. * Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status * Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents * Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store * Restocks retail boards with new merchandize * Understands product issues and analyzes any problems. Thoroughly and accurately answers patients' questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc. * Collaborates with technicians, front desk associates, Managers, and Optometrist. * Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc. * High School Diploma * Minimum of one-year experience working as an Optician strongly preferred * Experience with HIPAA requirements preferred * Strong organizational skills and attention to detail * Strong communication skills (verbal and written) * Excellent customer service skills and pleasant demeanor, experience with sales preferred * Manual dexterity and hand-eye coordination * Dependability and punctuality * Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day

Licensed Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients' needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues. * Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes. * Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance. Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby. * Monitors associates break times, ensuring everyone receives breaks as required by law and company policy. * Participates in interviewing and selection of new practice employees. * Participates in employee disciplinary actions if necessary. * Custom fits glasses & precisely places prescription in lenses. * Collects eye and face measurements to ensure proper fit. * Interprets prescriptions written by optometrist and ophthalmologist. * Documents any employee relations issues, escalates to Practice Manager or HR as appropriate. * Resolves conflict between associates, escalates to Practice Manager or HR as appropriate. * Together with Practice Manager, organized and leads staff meetings. * Provides ongoing feedback to employees. * Facilitates training for new team members. * Demonstrates cost awareness and makes suggestions on improving store's efficiency. * Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked. * Once a year, or as necessary, participates in store inventory. * Other duties as assigned by the Practice Manager. Education * High school diploma or equivalent * State Licensure Experience * Extensive optical and dispensing experience required * Experience with customer service and/or sales * Management experience preferred Knowledge, Skills, Abilities, and other Characteristics * Excellent interpersonal and customer service skills * Computer literacy and data entry * Ability to read and understand basic financial statements * Strong organizational skills and attention to detail * Strong communication skills (verbal and written) * Strong analytical and problem-solving skills * Strong conflict resolution skills * Ability to lift to 30 lbs., bend, kneel, and stand up to 8 hours a day Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! GUEST SERVICES STAFF Box Office Attendant Guest Services Staff Guest Services Supervisor VIP Coordinator 1. BOX OFFICE ATTENDANT SUMMARY The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments. PRIMARY RESPONSIBILITIES Accurately and efficiently processes orders for and collect payments from guests. Follow cash handling and inventory procedures to ensure security of assets and inventory. Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests. Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed. Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events. Contributes to the team dynamic by assisting coworkers, maintaining the facilities' cleanliness and helping to develop and maintain a positive work environment. QUALIFICATIONS A minimum education level of: High School Diploma or its equivalency A minimum of 1+ years of related work experience Excellent customer service skills Must be able to work independently and in a team setting Good communication skills to effectively communicate with customers and co-workers Basic Math skills Must be responsible and professional Effective decision-making skills Demonstrated ability to work in a fast-paced environment Available to work flexible hours, including nights and weekends 2. GUEST SERVICES STAFF SUMMARY Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner. PRIMARY RESPONSIBILITIES Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary. Operate the various coat check rooms within established guidelines and procedures at the venue. Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access). Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly. Seat guests and assist ADA patrons. Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings. Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency. Monitor venue during guest arrival and exit to comply with fire department safety regulations. Perform other duties and responsibilities as deemed appropriate by Management and Supervisors. QUALIFICATIONS A minimum education level of: High School Diploma or its equivalency A minimum of 1-2 years of related work experience Ability to work in varying conditions Ability to lift 50 lbs. without assistance Positive attitude with superior customer service skills Ability to stand, walk, and climb stairs for long periods of time PREFERENCES Previous experience working in events and knowledge of the music industry preferred Availability to work nights, weekends, and holidays as needed according to venue schedule. 3. GUEST SERVICES SUPERVISOR SUMMARY The Guest Services Supervisor will ensure a superior level of guest service is provided to all guests. Additionally, this position will monitor and report any policy and procedure violations regarding issues with guest behavior. The Supervisor Guest Services will also communicate within the department and other departments related to ticketing, VIP guests, safety hazards, etc. PRIMARY RESPONSIBILITIES Monitor and report all policies and procedures violations. Respond to guest behavior issues. Assist with patron issues or complaints and report any activities or behaviors that conflict with facility/event policy or code of conduct to Manager Operations. Communicate with staff regarding responsibilities, ticketing, VIP guests, safety/hazards and any issues that may occur during scheduled shows and performances. Responsible for staff check in to ensure clocking in/out, breaks are taken, and ensure proper coverage of staff in appropriate work areas during shows and performances while staff is on break. Oversee designated VIP areas and help liaison between staff and appropriate departments if needed. Ensure designated VIP areas are set up, clean, and ready for patron entry and assist with breakdown after event. Seat guests and assist ADA patrons while complying with facility/event ADA requirements. QUALIFICATIONS A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred) A minimum of 3-5 years of related work experience. Ability to effectively supervise, motivate, and lead a productive team. Proficient in Microsoft Office and ability to learn required business systems (Word, Excel, Outlook, and PowerPoint) Excellent interpersonal, communication, and problem-solving skills. Ability to work in a fast-paced environment. Available to work nights, weekends, and holidays. 4. VIP COORDINATOR SUMMARY The VIP Coordinator will manage the VIP list and proactively monitor and engage with VIP clients to provide the highest quality of customer service. This position will maintain the professionalism, cleanliness, and standards of all VIP areas and ensure efficiency of execution and delivery of amenities and services. PRIMARY RESPONSIBILITIES Proactively monitor and engage with VIP clients and provide the highest quality of customer service in a friendly and timely manner. Build and maintain relationships with VIP clients to maintain long term business and drive sales. Manage VIP list and work to effectively accommodate guests with disabilities while complying with facility/event ADA requirements. Execute delivery and placement of arrival amenities. Gather feedback from clients regarding product and services and report to management to ensure improvement and efficiency according to client needs. Maintain professionalism, cleanliness, and standards of all VIP areas. May assist with general office duties. QUALIFICATIONS A minimum education level of: High School Diploma or its equivalency A minimum of 2-3 years of related work experience. Proficient in Microsoft Office Suite (Outlook, Word, and Excel) Exceptional organizational skills and attention to detail. Strong interpersonal, verbal and written communication skills. Positive attitude with superior customer service skills. Ability to work in a fast-paced environment. Must be able to work evenings, weekends, and holidays as needed. Pay Scale: $16.07 - $23.57 Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits: This position may be eligible for benefits (ACA qualification). AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description. Employer does not offer work visa sponsorship for this position.

Optometric Technicians work in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, specialty testing, and maintain the doctor's appointment schedule in a manner that delivers a professional, pleasant patient experience. Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, Optomap, etc. Performs verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment Enters patient information in Electronic Health Records (EEHR) Assists ODs to care for patients in a timely, effective manner, as close to appointed schedule as possible Instructs patients on medical care as prescribed by the doctor's treatment plan and schedules follow up appointments as needed Discusses Lasik with patients and identifies patients interested in Lasik by reviewing patient information forms May be required to schedule referral appointments with Ophthalmologists, Diagnostic follow-up visits, and other specialty referrals, and complete appropriate paperwork Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA) Responds to patient's telephone inquiries regarding medication, treatment, problems referring to the OD as necessary Completes proper coding of procedures for payment collection May be required to perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera. Etc.) Corresponds with Doctor offices (internal and external) regarding patient and insurance referrals Supports the OD with patient education as instructed by the Optometrist Documents medical findings and communication between doctor and patient in Electronic Medical Records and assists with clerical duties related to medical documentation (participating practices only) Participates in Practice meetings / projects as requested Ensures that maximum OD utilization occurs through pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager's outreach, etc. Calls all no-shows or cancelled patients to reschedule appointments Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc. Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the Practice and / or across the organization Performs other duties within the Practice as requested and as time allows

Licensed Opticians are responsible for selling & dispensing eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Licensed Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business. * Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services * Custom fits glasses & precisely places prescription in lenses * Develops own clientele from providing outstanding service and obtaining referrals * Assists co-workers with difficult or complex areas of product needs & prescriptions * Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available * Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary * Retrieves patient charts and electronic health records * Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements * Educates patients on proper eyeglass and contact lens care * Collects eye and face measurements to ensure proper fit * Interprets prescriptions written by optometrist and ophthalmologist * Creates work orders for lab technicians, specifying information on lenses needed * Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer * Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback * Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs * Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc. * Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status * Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents * Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store * Restocks retail boards with new merchandize * Understands product issues and analyzes any problems. Thoroughly and accurately answers patients' questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc. * Collaborates with technicians, front desk associates, Managers, and Optometrist * Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc. Qualifications * High School Diploma * State Licensure * Optical dispensing experience * Minimum of one-year experience working as an Optician strongly preferred * Experience with HIPAA requirements preferred * Strong organizational skills and attention to detail * Strong communication skills (verbal and written) * Excellent customer service skills and pleasant demeanor, experience with sales preferred * Manual dexterity and hand-eye coordination * Dependability and punctuality * Ability to lift up to 30lbs, bend, kneel, and stand up to 8 hrs a day Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner * Answers and responds to telephone inquiries in a professional and timely manner * Schedules appointments * Gathers patients and insurance information * Verifies and enters patient demographics into EMR ensuring all fields are complete * Verifies vision and medical insurance information and enters EMR * Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients * Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete * Prepare insurance claims and run reports to ensure all charges are billed and filed * Print and prepare forms for patients visit * Collects and documents all charges, co-pays, and payments into EMR * Allocates balances to insurance as needed * Always maintains a clean workspace * Practices economy in the use of _me, equipment, and supplies * Performs other duties as needed and as assigned by manager * High school diploma or equivalent * Basic computer literacy * Strong organizational skills and attention to detail * Strong communication skills (verbal and written) * Must be able to maintain patient and practice confidentiality Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

The Licensed Practice Manager "LPM" has accountability of all aspects of the location business operations. As a "people first" organization the PM is a champion of their team through development programs of coaching, mentoring, and performance management. Through creating memorable experiences with each patient, the PM for "keeping score" and is responsible for driving top line sales, increasing margin, controlling payroll expenses, and increasing profitability to meet the company's overall business objectives. Working directly with the staff and OD partners to ensure we are providing professional eye exams and medical services needed, quality product selection, acceptance of vision insurance plans and remarkable patient service. The matching incumbent will be passionate about people, patient care and the "Acuity Way." * Applies leadership, creative thinking, and analytical skills to improve individual practice performance and is an expert in solving operational issues * Builds an effective team that works collaboratively to achieve results * Addresses the practice's unique strengths and challenges with objectives, strategies, and plans * Establishes clear objectives for store staff, communicates expectations with clarity and sets high standards of expectations for performance * Sets the standard for a remarkable patience service and experience utilizing the Acuity Way * Identifies and selects top talent that matches AEG's values with ability to recruit for long term sustainability * Custom fits glasses & precisely places prescription in lenses * Collects eye and face measurements to ensure proper fit * Interprets prescriptions written by optometrist and ophthalmologist * Works closely with District Manager with the objective of achieving and exceeding financial plans for the practice * Learns quickly and adapts to facing new problems; works to solve for a creative solution * Relentless style to achieving results and development of others sharing best practices withing AEG platform * Versatile learner: retains an open mind when adapting to change * Marshal's resources to get tasks done efficiently; can orchestrate many activities to accomplish various goals through superior service * Ensures the daily sales are reviewed identifies gaps and places solutions in place to close the gap * Reinforces the practice selling strategy and the Acuity Way * Protects the company through loss prevention * Partners with Human Resources to ensure that employees are committed to the handbook guidelines Qualifications * 3-5 years of professional setting background with leadership capacity * State Licensure * Optical dispensing experience * Business Degree in Hospitality, Business, or related experience in management field * Excellent Verbal and Written Communication Skills * Optician Certification Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

The optometrist will conduct eye exams for Acuity Eyecare group and strive to practice to the full capacity of their license. The optometrist will support practice growth by establishing patient relationships and education to the patient on eyecare. * Conducting Eye exams * Establishing long term patient relationships through proper patient care and education * Performs verbal interview with patient prior to examination to determine health and ocular history, medical issues, reasons for their visit as well their visual wants and needs * Instructs, recommends and advises patients as to their options for remediation of ametropias, systemic and ocular disease as well as visual wants and needs. Hands-off patient to support staff with recap discussion * Ability to generate patient loyalty and promote the profession of Optometry and Acuity Eyecare Group values * Perform vision tests and analyze results * Diagnose sight problems, such as nearsightedness or farsightedness and eye diseases * Prescribe eyeglasses, contact lenses, and medications * Recommend or provide treatments such as vision therapy or low-vision rehabilitation (brand specific) * Provide pre- and postoperative care to patients undergoing eye surgery-for example, examining a patient's eyes the day after cataract or refractive surgery * Evaluate patients for the presence of diseases such as diabetes and refer patients to other healthcare providers within the proper time frame * Promote eye health by counseling patients, including explaining how to clean and wear contact lenses how often to have their eyes examined * clearly communicating to the opticians and other sales people appropriate recommendations for the best possible lenses with the latest highest technology coatings and designs. * Doctorate of Optometry from a credentialed institution, * Must have passed all optometric state boards Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Licensed Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients' needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues. Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes. Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance. Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby. Monitors associates break times, ensuring everyone receives breaks as required by law and company policy. Participates in interviewing and selection of new practice employees. Participates in employee disciplinary actions if necessary. Custom fits glasses & precisely places prescription in lenses. Collects eye and face measurements to ensure proper fit. Interprets prescriptions written by optometrist and ophthalmologist. Documents any employee relations issues, escalates to Practice Manager or HR as appropriate. Resolves conflict between associates, escalates to Practice Manager or HR as appropriate. Together with Practice Manager, organized and leads staff meetings. Provides ongoing feedback to employees. Facilitates training for new team members. Demonstrates cost awareness and makes suggestions on improving store's efficiency. Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked. Once a year, or as necessary, participates in store inventory. Other duties as assigned by the Practice Manager.

About the Company AEG Vision ("AEG") is the market-leading manager of full-scope optometry practices throughout the country. The optometry practices under management maintain the local brand, practice staff, store associates, and patients, while AEG invests in medical equipment, technology, infrastructure, and the team in order to elevate the patient experience. AEG's core purpose is to "improve the health of our community by helping our neighbors see better and look their best, one patient at a time." We are assembling a team of experienced industry professionals to help build AEG into the best place to work and ensure that each patient of the practices under management has an outstanding patient experience. Optometric Technician About the role Optometric Technicians work in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, specialty testing, and maintain the doctor's appointment schedule in a manner that delivers a professional, pleasant patient experience. * Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, Optomap, etc. * Performs verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment * Enters patient information in Electronic Health Records (EEHR) * Assists ODs to care for patients in a timely, effective manner, as close to appointed schedule as possible * Instructs patients on medical care as prescribed by the doctor's treatment plan and schedules follow up appointments as needed * Discusses Lasik with patients and identifies patients interested in Lasik by reviewing patient information forms * May be required to schedule referral appointments with Ophthalmologists, Diagnostic follow-up visits, and other specialty referrals, and complete appropriate paperwork * Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA) * Responds to patient's telephone inquiries regarding medication, treatment, problems referring to the OD as necessary * Completes proper coding of procedures for payment collection * May be required to perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera. Etc.) * Corresponds with Doctor offices (internal and external) regarding patient and insurance referrals * Supports the OD with patient education as instructed by the Optometrist * Documents medical findings and communication between doctor and patient in Electronic Medical Records and assists with clerical duties related to medical documentation (participating practices only) * Participates in Practice meetings / projects as requested * Ensures that maximum OD utilization occurs through pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager's outreach, etc. * Calls all no-shows or cancelled patients to reschedule appointments * Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory * Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc. * Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the Practice and / or across the organization * Performs other duties within the Practice as requested and as time allows * High School or GED qualification * Entry level PC skills to include MC Office, Windows, and Word Processing * Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual * Excellent verbal and written communication skills to effectively and professionally collaborate with co-workers and patients Preferred Qualifications: * Experience evaluating patients for eye exams and dispensing eye exam medications * Familiarity with medical terms associated with eye treatment * Experience maintaining patients' records / files per HIPAA regulations * Industry certification (CPO, CPOA, CPOT) preferred but not required Benefits * Medical/Dental/Vision/Life/STD/LTD * Employee Vision Discount Program * 401(k) with Match * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner Answers and responds to telephone inquiries in a professional and timely manner Schedules appointments Gathers patients and insurance information Verifies and enters patient demographics into EMR ensuring all fields are complete Verifies vision and medical insurance information and enters EMR Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete Prepare insurance claims and run reports to ensure all charges are billed and filed Print and prepare forms for patients visit Collects and documents all charges, co-pays, and payments into EMR Allocates balances to insurance as needed Always maintains a clean workspace Practices economy in the use of _me, equipment, and supplies Performs other duties as needed and as assigned by manager