AEG jobs in Saint Louis, MO - 28 jobs

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Customer Service Representative is responsible for the Front Information Desk. This is where the Customer Service Representative can be most effective to greet our guests, answer questions, check in vendors, accept and log deliveries, answer incoming telephone calls, maintain lost and found items, accept payment(s) for programs, events and point-of-sale purchases and confirm or adjust (as needed) locker room assignments. The Customer Service Representative also performs a variety of other support for the administration office, staff and the facility in general. This role will pay an hourly rate of $15.00 Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching. This position will remain open until April 10, 2026. Responsibilities Provides information about the Centene Community Ice Center/St Louis Music Park programming, events, and concerts to walk up customers and callers. Responds to inquiries regarding services, facilities, programs and events. Deals directly with the public in person and over the phone giving out general information, answering questions, explaining procedures and gathering facts and pertinent information regarding problems and complaints. Operates computerized public information and reservation systems in an efficient and accurate manner. Responds to customer inquiries via telephone, in person and/or in writing as required. Performs a variety of office clerical support activities. Keeps supervisor and other appropriate staff informed of problems or other matters. Interpret and enforce ice arena rules for customers. Collect fees and record in software. Qualifications Must be 18 years of age, or older. Ability to work a flexible schedule based on events, including long hours, nights, weekends and holidays as needed. Excellent customer service. Ability to follow basic instruction and direction.

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. JOB TITLE: Executive, Membership Services Who CITY is: St. Louis CITY is more than just the newest local MLS soccer team, we have quickly become the heartbeat of St. Louis and are leading the frontier of an emerging cultural renaissance. Join our growing family of 500+ visionaries in a fun and fast-paced work environment that provides unmatched potential for new ideas, personal growth, and immediate impact. Who you are: CITY provides a progressive and supportive workplace that lets YOU be YOU. We value unique experiences and perspectives, and we hire employees who leverage their differences to add value. Feel the impact of your ideas come to life as you join in the thunderous roar of 22,500 impassioned fans at our state-of-the art facility. What CITY does: Join us today in the mission of uniting the St. Louis Region and redefining what it means to be a soccer team. SUMMARY:St. Louis CITY SC is seeking a Membership Services Executive who will not only deliver best-in-class customer service for General Reserved Season Ticket Members, but also drive revenue growth through strategic upselling, cross-selling, and proactive engagement. This role focuses on key touchpoints, retention, and creating personalized experiences that strengthen loyalty while identifying opportunities to expand member investment. This is a full time, non-exempt position. ESSENTIAL RESPONSIBILITIES: Manage and build strong relationships with defined Season Ticket Member base through proactive communication and executing personal touchpoint plan, including match-day seat visits, office visits, coffees, lunches, phone calls, emails, and interaction at events Accurately enter all touchpoints and client profile information gathered in CRM system for account relationship purposes Upsell, cross-sell and generate new business from Season Ticket Member base and referrals for CITY and CITY2 Assist in sales of full menu ticket products and add-ons including, stadium space rentals, premium and group experiences Proactively communicate and anticipate the needs of Season Ticket Members to be their 'go to' contact for St. Louis CITY SC Deliver a high level of customer service to all current and prospective clients Propose and execute new ideas, programs, events and ways to exceed clients' expectations for the Season Ticket Membership platform Work closely with sales and other departments to ensure all Season Ticket Members needs are met Meet defined yearly renewal goals during a yearly autorenewal campaign to retain current Season Ticket Members Perform other duties as assigned QUALIFICATIONS: Bachelor's Degree or equivalent Minimum of 1-2 years of customer service experience (in sports or entertainment field preferred) Minimum of 1-2 years of sales & retention experience (in sports or entertainment field preferred) Candidate should possess professional demeanor and communication skills to effectively work with both internal and external clients Detail oriented and organized with strong time management skills and the ability to multi-task Ability to self-prioritize work in an accurate, efficient, and timely manner to ensure execution of all tasks Dynamic, outgoing, and self-motivated individual with strong problem-solving and conflict resolution skills Must have truly outstanding customer service and communication skills with positive and resilient team-centric attitude Ability to work non-traditional hours in non-traditional settings. This includes all home games (or other work events) that fall on nights, weekends, and holidays (at least 17+ per year) Proficient computer skills and understanding of Microsoft Outlook, PowerPoint, Word, Seat Geek, Unify & Salesforce CRM Bilingual in English/Spanish is a plus We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. As a Production Runner in the production department, you will be responsible for driving vehicles (rented or personal) for the visiting production team on show dates as directed by the Tour or Venue Management. This role pays an hourly rate of $20.00 to $25.00 Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching. This position will remain open until April 10, 2026. Responsibilities Transportation of crew to and from airports, hotels and oter destinations Purchasing various products/materials that the tour may require at local stores (Home Depot, Lowes, Target, Walmart, Wholefoods, Guitar Center etc.). Facilitating crew meal orders after shows with local restaurants. Coordinating laundry pickups with the tour. Various other duties as assigned Qualifications Must be 21 years of age or older Must possess a valid Driver's License Able to stand, sit, & walk for long periods of times Familiarity with the local area and store locations a plus Ability to handle multiple projects simultaneously Must possess superior interpersonal communication and organizational skills Must be able to lift up to 50lbs. Work in an environment with moderate to loud noise level. Be able to perform job duties in various weather situations.

Opticians are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business. * Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services * Develops own clientele from providing outstanding service and obtaining referrals * Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available * Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary * Retrieves patient charts and electronic health records * Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements * Educates patients on proper eyeglass and contact lens care * Collect eye and face measurements to ensure proper fit * Interprets prescriptions written by optometrist and ophthalmologist * Creates work orders for lab technicians, specifying information on lenses needed * Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer * Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback * Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs * Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc. * Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status * Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents * Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store * Restocks retail boards with new merchandize * Understands product issues and analyzes any problems. Thoroughly and accurately answers patients' questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc. * Collaborates with technicians, front desk associates, Managers, and Optometrist. * Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc * Performs other duties as needed and as assigned by manager Qualifications * High School Diploma * Minimum of one-year experience working as an Optician strongly preferred * Experience with HIPAA requirements preferred * Strong organizational skills and attention to detail * Strong communication skills (verbal and written) * Excellent customer service skills and pleasant demeanor, experience with sales preferred * Manual dexterity and hand-eye coordination * Dependability and punctuality * Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

The primary purpose of this position is to assist the Credentialing Lead and Sr. Director, MVC/RCM perform the duties required to credential all doctors for all medical and vision plans. Support the team in processing documentation required to initiate and maintain proper medical credentialing for doctors, both IOA & external providers, organizing and obtaining all needed documents from insurance plans and doctors, and submits to the insurance board for processing Tracks credentialing in process utilizing Credential My Doc and maintains credentialing files on each O.D. and M.D. Loads all new Doctors information into Credential My Doc, as well as maintains all Doctors files in Credential My Doc Maintains and updates all doctor's CAQH applications Maintains credentialing spreadsheets and communicates changes in status to billing, retail, and call center staff Assists in on-boarding new doctors to initiate smooth credentialing process Assists the doctors in filing for/renewing OD and drug licenses Maintains excellent working relationships with payors and carrier contracting teams to ensure timely and accurate credentialing status Assist the Managed Care Director in activities related to contracting medical and vision plans Performs clerical / administrative duties in support of the Credentialing Lead and Sr. Director, MVC/RCM Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the department

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Account Executive, Ticket Sales & Experience - St. Louis Battlehawks Reports to: Sr. Director, Ticket Sales & Service Location: This position will be required to live in St. Louis, MO area. About the UFL: The United Football League (UFL) is the professional spring football league, born from the groundbreaking 2024 merger of the XFL and USFL. With the visionary backing of RedBird Capital Partners, FOX, Dany Garcia, Dwayne Johnson, ESPN and Mike Repole, the United Football League is redefining the football landscape. The United Football League is committed to pushing the boundaries of the game and delivering an elevated experience for players, fans, and partners alike. ABOUT THE ROLE This position is responsible for assisting in driving new business through the sale of ticket packages, including season tickets, group tickets, and premium seating for the St. Battlehawks and the United Football League. This position will be working remotely and will report directly to the Sr. Director, Ticket Sales & Services assigned to the market. What you will do: Sell UFL ticket packages for designated team Maintain a regular quota of ticket sales results and desired activity levels Generate sales through deposit holders, existing leads, as well as develop leads through personal prospecting, referrals, networking, social selling and effective research Create and develop new business by regularly pitching prospective clients through virtual presentations, face to face meetings, phone prospecting, social selling and group presentations at events Participate and lead activities at UFL team, and partner events to support ticket sales efforts and promotional initiatives with purpose of selling, networking, gathering leads and meeting new prospects Regularly seek and attend community, chamber of commerce and other organizations Effectively handle incoming sales calls from prospective clients for all ticket sales products Effectively follow up with customers and prospective customers in order to build relationships to help drive business meet and exceed assigned sales goals for all ticket products Maintain high level of customer service with all ticket package holders Effectively and enthusiastically execute game day activations to provide fans with access and experiences (ie. access to the field, support player autograph sessions, youth clinics, mini games, etc.) Regularly produce accurate updates on prospecting activity, sales performance, outside appointments and event recaps through the use of Salesforce CRM system Point of contact for individual business to UFL team and league level management Contribute positively to a competitive sales team culture and actively participate in sales team meetings and training sessions Represent the UFL, the team and other partners professionally, with integrity, credibility and good judgment Collaborate with and perform other duties as assigned by team and/or league staff as needed What you will bring The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree or equivalent experience required Minimum of 2-years outbound sales experience Premium and/or ticket sales experience in the sports and entertainment industry preferred Minor League or start-up sports and entertainment experience preferred Experience with Microsoft Office and Google Suite products required Experience with servicing customers preferred Experience with CRM system, Salesforce preferred Experience with a ticketing system - Ticketmaster/Archtics preferred Knowledge/Skills/Abilities Ability to maintain professional behavior and appearance Ability to demonstrate uncompromised judgment and discretion to protect the confidentiality/privacy of others, as well as company documents and records Strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills Outstanding customer service and interpersonal communication skills Solid judgment and interpersonal effectiveness An interest and ability in serving others as one of the primary functions of their job Be self-directed and able to work independently Flexible and reliable team player, both within their department and within the company as a whole Possess strong communication skills; must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills Possess a strong ability to manage one's own time and prioritize tasks when given clearly defined goals and objectives Ability to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption Strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Additional Details Please note, the location of this role will be in St. Louis market. The role is hybrid, works in a remote office and/or an office environment and will be expected to attend all games and events Position may require periods of sitting at a desk, frequent bending, moving, lifting, and carrying material weighing up to 20 pounds. Ability and willingness to work proactively at events sponsored by the UFL, partner organizations and other grassroot opportunities to promote the UFL team in the selected market and develop new business and fan relationships Local travel to appointments and events Minimal Travel ( Ability to work a flexible schedule inclusive of weekends, nights and holidays required Work requires the ability to lift/carry objects routinely as follows: Light Lifting: No lifting of objects weighing more than 15 pounds on a regular basis. Equal Employment Opportunity Statement The UFL maintains a strong policy of equal opportunity in employment. It is our objective to recruit, hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other characteristic or status protected by applicable federal, state, or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and terminations.

is to create claims invoices to 3 rd party insurance carriers for commercial products and to monitor aging to ensure proper and timely payment. Responsible for correcting claim data in Acuity Logic system prior to billing for specified plans Responsible for submitting both paper and electronic claims in Acuity Logic for specified plans to 3 rd party carriers timely Responsible for submitting manual vouchers and invoices to plans that don't accept claim forms in a timely manner Maintain and report personal KPI data to Manager on a weekly basis Responsible for interpreting and following up on claim denials from 3 rd Party carriers for specified plans Responsible for monitoring the aging of specified plans to ensure prompt and accurate payment for specified plans Develops expertise in specific plans assigned to the position and acts as a department and company resource for questions relating to billing of these plans Assist AR Manager and Commercial Claim Supervisor on special projects as needed. Communicates all system, site, and billing company issues to the AR Manager on a timely basis to allow management oversight and proper resource planning Be a resource for retail units for questions relating to billing Makes recommendations for efficiencies, processes, etc. which will deliver quality, cost savings, and/or profitability improvements within the department and / or across the organization

The optometrist will conduct eye exams for Acuity Eyecare group and strive to practice to the full capacity of their license. The optometrist will support practice growth by establishing patient relationships and education to the patient on eyecare. Conducting Eye exams Establishing long term patient relationships through proper patient care and education Performs verbal interview with patient prior to examination to determine health and ocular history, medical issues, reasons for their visit as well their visual wants and needs Instructs, recommends and advises patients as to their options for remediation of ametropias, systemic and ocular disease as well as visual wants and needs. Hands-off patient to support staff with recap discussion Ability to generate patient loyalty and promote the profession of Optometry and Acuity Eyecare Group values Perform vision tests and analyze results Diagnose sight problems, such as nearsightedness or farsightedness and eye diseases Prescribe eyeglasses, contact lenses, and medications Recommend or provide treatments such as vision therapy or low-vision rehabilitation (brand specific) Provide pre- and postoperative care to patients undergoing eye surgery-for example, examining a patient's eyes the day after cataract or refractive surgery Evaluate patients for the presence of diseases such as diabetes and refer patients to other healthcare providers within the proper time frame Promote eye health by counseling patients, including explaining how to clean and wear contact lenses how often to have their eyes examined clearly communicating to the opticians and other sales people appropriate recommendations for the best possible lenses with the latest highest technology coatings and designs.

The Practice Manager “PM” has accountability of all aspects of the location business operations. As a team leader at a “people first” organization, the PM guides their team through development programs of coaching, mentoring, and performance management. Through creating memorable experiences with each patient, the PM is responsible for “keeping score” and driving top line sales, increasing margin, controlling payroll expenses, and increasing profitability to meet the company's overall business objectives. The PM works directly with the staff and OD partners to ensure we are providing professional eye exams and medical services needed, quality product selection, acceptance of vision insurance plans, and remarkable patient service. The ideal candidate will be passionate about people, patient care, and the “Acuity Way.” Applies leadership, creative thinking, and analytical skills to improve individual practice performance and is an expert in solving operational issues Builds an effective team that works collaboratively to achieve results Addresses the practice's unique strengths and challenges with objectives, strategies, and plans Establishes clear objectives for practice staff, communicates expectations with clarity and sets high standards of expectations for performance Sets the standard for a remarkable patient services and experiences utilizing the Acuity Way Identifies and selects top talent that matches AEG's values with ability to recruit for long term sustainability Works closely with District Manager with the objective of achieving and exceeding financial plans for the practice Learns quickly and adapts to facing new problems; works to solve for a creative solution Relentless style to achieving results and development of others sharing best practices withing AEG platform Versatile learner: retains an open mind when adapting to change Marshal's resources to get tasks done efficiently; can orchestrate many activities to accomplish various goals through superior service Ensures the daily sales are reviewed identifies gaps and places solutions in place to close the gap Reinforces the practice selling strategy and the Acuity Way Protects the company through loss prevention Partners with Human Resources to ensure that employees are committed to the handbook guidelines

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner * Answers and responds to telephone inquiries in a professional and timely manner * Schedules appointments * Gathers patients and insurance information * Verifies and enters patient demographics into EMR ensuring all fields are complete * Verifies vision and medical insurance information and enters EMR * Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients * Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete * Prepare insurance claims and run reports to ensure all charges are billed and filed * Print and prepare forms for patients visit * Collects and documents all charges, co-pays, and payments into EMR * Allocates balances to insurance as needed * Always maintains a clean workspace * Practices economy in the use of _me, equipment, and supplies * Performs other duties as needed and as assigned by manager * High school diploma or equivalent * Basic computer literacy * Strong organizational skills and attention to detail * Strong communication skills (verbal and written) * Must be able to maintain patient and practice confidentiality Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Optometric Technicians work in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, specialty testing, and maintain the doctor's appointment schedule in a manner that delivers a professional, pleasant patient experience. Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, Optomap, etc. Performs verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment Enters patient information in Electronic Health Records (EEHR) Assists ODs to care for patients in a timely, effective manner, as close to appointed schedule as possible Instructs patients on medical care as prescribed by the doctor's treatment plan and schedules follow up appointments as needed Discusses Lasik with patients and identifies patients interested in Lasik by reviewing patient information forms May be required to schedule referral appointments with Ophthalmologists, Diagnostic follow-up visits, and other specialty referrals, and complete appropriate paperwork Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA) Responds to patient's telephone inquiries regarding medication, treatment, problems referring to the OD as necessary Completes proper coding of procedures for payment collection May be required to perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera. Etc.) Corresponds with Doctor offices (internal and external) regarding patient and insurance referrals Supports the OD with patient education as instructed by the Optometrist Documents medical findings and communication between doctor and patient in Electronic Medical Records and assists with clerical duties related to medical documentation (participating practices only) Participates in Practice meetings / projects as requested Ensures that maximum OD utilization occurs through pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager's outreach, etc. Calls all no-shows or cancelled patients to reschedule appointments Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc. Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the Practice and / or across the organization Performs other duties within the Practice as requested and as time allows

The RCM Payment Posting Specialist position is responsible for processing all cash receipts, monitoring patient balances and performing all other duties required to maintain accounts receivable records by posting payments on a timely basis. * Process and enter cash collections from 3rd party plans, patients, and miscellaneous payments for multiple Tax IDs and multiple Cash Accounts * Develops expertise in payment activity and acts as a department and company resource for questions relating to this activity * Communicates all system and site issues to their Manager and IT if applicable on a timely basis to allow management oversight and proper resource planning * Assist in the RPA Patient AR Process to send timely patient statements * Work hand in hand with the Research and Reconciliation team to ensure payments discovered are posted timely and effectively * Provide Help Desk support for practice locations for problems and questions related to Payment Posting and Patient AR * Assist their manager on special projects as needed * High school diploma or equivalent * At least one year experience with 3rd party billing including payment posting * Basic computer literacy including MS Windows, Word and Excel * Strong organizational skills and attention to detail * Strong communication skills (verbal and written) * Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual * Must be able to maintain patient and practice confidentiality Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

The primary purpose of this position is to assist the Credentialing Lead and Sr. Director, MVC/RCM perform the duties required to credential all doctors for all medical and vision plans. * Support the team in processing documentation required to initiate and maintain proper medical credentialing for doctors, both IOA & external providers, organizing and obtaining all needed documents from insurance plans and doctors, and submits to the insurance board for processing * Tracks credentialing in process utilizing Credential My Doc and maintains credentialing files on each O.D. and M.D. * Loads all new Doctors information into Credential My Doc, as well as maintains all Doctors files in Credential My Doc * Maintains and updates all doctor's CAQH applications * Maintains credentialing spreadsheets and communicates changes in status to billing, retail, and call center staff * Assists in on-boarding new doctors to initiate smooth credentialing process * Assists the doctors in filing for/renewing OD and drug licenses * Maintains excellent working relationships with payors and carrier contracting teams to ensure timely and accurate credentialing status * Assist the Managed Care Director in activities related to contracting medical and vision plans * Performs clerical / administrative duties in support of the Credentialing Lead and Sr. Director, MVC/RCM * Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the department * High School or GED * Experience in the managed care / medical insurance field * Prior credentialing service experience, preferably in an medical or optometric environment * Ability to understand insurance terminology & concepts to interpret plan requirements * Effective verbal and written communication skills to speak with internal & external customers * Basic PC skills to include MS Office, Windows, Word, and Excel * Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

The Practice Manager "PM" has accountability of all aspects of the location business operations. As a team leader at a "people first" organization, the PM guides their team through development programs of coaching, mentoring, and performance management. Through creating memorable experiences with each patient, the PM is responsible for "keeping score" and driving top line sales, increasing margin, controlling payroll expenses, and increasing profitability to meet the company's overall business objectives. The PM works directly with the staff and OD partners to ensure we are providing professional eye exams and medical services needed, quality product selection, acceptance of vision insurance plans, and remarkable patient service. The ideal candidate will be passionate about people, patient care, and the "Acuity Way." * Applies leadership, creative thinking, and analytical skills to improve individual practice performance and is an expert in solving operational issues * Builds an effective team that works collaboratively to achieve results * Addresses the practice's unique strengths and challenges with objectives, strategies, and plans * Establishes clear objectives for practice staff, communicates expectations with clarity and sets high standards of expectations for performance * Sets the standard for a remarkable patient services and experiences utilizing the Acuity Way * Identifies and selects top talent that matches AEG's values with ability to recruit for long term sustainability * Works closely with District Manager with the objective of achieving and exceeding financial plans for the practice * Learns quickly and adapts to facing new problems; works to solve for a creative solution * Relentless style to achieving results and development of others sharing best practices withing AEG platform * Versatile learner: retains an open mind when adapting to change * Marshal's resources to get tasks done efficiently; can orchestrate many activities to accomplish various goals through superior service * Ensures the daily sales are reviewed identifies gaps and places solutions in place to close the gap * Reinforces the practice selling strategy and the Acuity Way * Protects the company through loss prevention * Partners with Human Resources to ensure that employees are committed to the handbook guidelines * 3-5 years of professional setting background with leadership capacity * Business Degree in Hospitality, Business, or related experience in management field * Excellent Verbal and Written Communication Skills * Optician Certification preferred Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office

The optometrist will conduct eye exams for Acuity Eyecare group and strive to practice to the full capacity of their license. The optometrist will support practice growth by establishing patient relationships and education to the patient on eyecare. * Conducting Eye exams * Establishing long term patient relationships through proper patient care and education * Performs verbal interview with patient prior to examination to determine health and ocular history, medical issues, reasons for their visit as well their visual wants and needs * Instructs, recommends and advises patients as to their options for remediation of ametropias, systemic and ocular disease as well as visual wants and needs. Hands-off patient to support staff with recap discussion * Ability to generate patient loyalty and promote the profession of Optometry and Acuity Eyecare Group values * Perform vision tests and analyze results * Diagnose sight problems, such as nearsightedness or farsightedness and eye diseases * Prescribe eyeglasses, contact lenses, and medications * Recommend or provide treatments such as vision therapy or low-vision rehabilitation (brand specific) * Provide pre- and postoperative care to patients undergoing eye surgery-for example, examining a patient's eyes the day after cataract or refractive surgery * Evaluate patients for the presence of diseases such as diabetes and refer patients to other healthcare providers within the proper time frame * Promote eye health by counseling patients, including explaining how to clean and wear contact lenses how often to have their eyes examined * clearly communicating to the opticians and other sales people appropriate recommendations for the best possible lenses with the latest highest technology coatings and designs. * Doctorate of Optometry from a credentialed institution, * Must have passed all optometric state boards Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

The primary purpose of this position is to create claims invoices to 3rd party insurance carriers for commercial products and to monitor aging to ensure proper and timely payment. * Responsible for correcting claim data in Acuity Logic system prior to billing for specified plans * Responsible for submitting both paper and electronic claims in Acuity Logic for specified plans to 3rd party carriers timely * Responsible for submitting manual vouchers and invoices to plans that don't accept claim forms in a timely manner * Maintain and report personal KPI data to Manager on a weekly basis * Responsible for interpreting and following up on claim denials from 3rd Party carriers for specified plans * Responsible for monitoring the aging of specified plans to ensure prompt and accurate payment for specified plans * Develops expertise in specific plans assigned to the position and acts as a department and company resource for questions relating to billing of these plans * Assist AR Manager and Commercial Claim Supervisor on special projects as needed. * Communicates all system, site, and billing company issues to the AR Manager on a timely basis to allow management oversight and proper resource planning * Be a resource for retail units for questions relating to billing * Makes recommendations for efficiencies, processes, etc. which will deliver quality, cost savings, and/or profitability improvements within the department and / or across the organization * High school diploma or GED or equivalent * 1 year AR experience with 3rd party billing * Knowledge of insurance billing processes * Entry level PC skills in MS Windows, Word and Excel * Effective verbal and written communication skills to effectively speak with coworkers, and prepare concise and accurate reports * Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Opticians are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business. * Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services * Develops own clientele from providing outstanding service and obtaining referrals * Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available * Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary * Retrieves patient charts and electronic health records * Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements * Educates patients on proper eyeglass and contact lens care * Collect eye and face measurements to ensure proper fit * Interprets prescriptions written by optometrist and ophthalmologist * Creates work orders for lab technicians, specifying information on lenses needed * Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer * Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback * Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs * Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc. * Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status * Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents * Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store * Restocks retail boards with new merchandize * Understands product issues and analyzes any problems. Thoroughly and accurately answers patients' questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc. * Collaborates with technicians, front desk associates, Managers, and Optometrist. * Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc * Performs other duties as needed and as assigned by manager Qualifications * High School Diploma * Minimum of one-year experience working as an Optician strongly preferred * Experience with HIPAA requirements preferred * Strong organizational skills and attention to detail * Strong communication skills (verbal and written) * Excellent customer service skills and pleasant demeanor, experience with sales preferred * Manual dexterity and hand-eye coordination * Dependability and punctuality * Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner Answers and responds to telephone inquiries in a professional and timely manner Schedules appointments Gathers patients and insurance information Verifies and enters patient demographics into EMR ensuring all fields are complete Verifies vision and medical insurance information and enters EMR Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete Prepare insurance claims and run reports to ensure all charges are billed and filed Print and prepare forms for patients visit Collects and documents all charges, co-pays, and payments into EMR Allocates balances to insurance as needed Always maintains a clean workspace Practices economy in the use of _me, equipment, and supplies Performs other duties as needed and as assigned by manager

Optometric Technicians work in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, specialty testing, and maintain the doctor's appointment schedule in a manner that delivers a professional, pleasant patient experience. * Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, Optomap, etc. * Performs verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment * Enters patient information in Electronic Health Records (EEHR) * Assists ODs to care for patients in a timely, effective manner, as close to appointed schedule as possible * Instructs patients on medical care as prescribed by the doctor's treatment plan and schedules follow up appointments as needed * Discusses Lasik with patients and identifies patients interested in Lasik by reviewing patient information forms * May be required to schedule referral appointments with Ophthalmologists, Diagnostic follow-up visits, and other specialty referrals, and complete appropriate paperwork * Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA) * Responds to patient's telephone inquiries regarding medication, treatment, problems referring to the OD as necessary * Completes proper coding of procedures for payment collection * May be required to perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera. Etc.) * Corresponds with Doctor offices (internal and external) regarding patient and insurance referrals * Supports the OD with patient education as instructed by the Optometrist * Documents medical findings and communication between doctor and patient in Electronic Medical Records and assists with clerical duties related to medical documentation (participating practices only) * Participates in Practice meetings / projects as requested * Ensures that maximum OD utilization occurs through pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager's outreach, etc. * Calls all no-shows or cancelled patients to reschedule appointments * Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory * Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc. * Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the Practice and / or across the organization * Performs other duties within the Practice as requested and as time allows * High School or GED qualification * Entry level PC skills to include MC Office, Windows, and Word Processing * Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual * Excellent verbal and written communication skills to effectively and professionally collaborate with co-workers and patients Preferred Qualifications: * Experience evaluating patients for eye exams and dispensing eye exam medications * Familiarity with medical terms associated with eye treatment * Experience maintaining patients' records / files per HIPAA regulations * Industry certification (CPO, CPOA, CPOT) preferred but not required Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.