Manager, Customer Onboarding Services
Remote Affinipay Job
Hi, We're AffiniPay!
AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay's tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
The Manager, Customer Onboarding Services, Software serves as leader to the Onboarding & Data Migration teams. They ensure that the team provides a successful & timely onboarding for new customers as they transition from previous practice management software to MyCase. This is the most important phase of the customer lifecycle and the Manager, Customer Onboarding Services is responsible for ensuring the team has the tools, programs, and coaching in order to successfully train customers on the product, migrate their viable data, and assist them in their Payments & Integrations set up as well. The Manager, Customer Onboarding Services works in conjunction with Sales & Customer Success leadership to ensure customer escalations are handled promptly & churn is mitigated through these efforts. The Manager, Customer Onboarding Services is responsible for establishing team goals & team/personal KPIs, inspiring the team to deliver exceptional service to customers. The Manager, Customer Onboarding Services is a trusted resource & mentor for team members, looking to elevate & recognize team members that go above & beyond in their role. Successful Managers are motivated, have a passion for helping others, have operational agility and a blend of technical and interpersonal skills.
What You'll Do
Ensure all team members utilize Salesforce to track all elements of the Onboarding & Data Migration experience (i.e. check-ins and go-live targets are executed on time, all notes & fields are filled in)
Ensure KPIs meet or exceed goals for firms in each area:
Days in data import: 5 days or below
Median days to live: 30 for 1-9 users; 60 for 10+
tNPS: 60 or above
Churn: under 10%
LawPay Leads: 10 per quarter
Monitor Onboarding & Sales Handoff sheet for smooth handoff between teams
Track & submit quarterly Payments SPIF for team
Monitor team workload to maintain balance with firm assignments
Ensure MyCase 101 webinar has coverage bi-weekly
Lead morning standups & bi-weekly team meetings.
Manage dream-team Slack channel & ensure partner channels are monitored (i.e. deal-help-mycase)
Interview, hire & train all new employees
Manage team FTO, timecards, overtime and annual reviews via Workday
Be the go-to person for collaborative efforts with other teams (Sales, CS, Product)
Partner with Leaders in Sales, Product, Services & Partner companies (Universal Migrator) to define ongoing best practices for onboarding tasks
Own and delegate new initiatives/projects as they arise
Keep track of team recognition (Birthdays/Anniversaries), as well as managing WOW team award & monthly Motivosity
Represent team in Leadership meetings to share KPIs, updates, and ongoing initiatives
Exercise independent decision making
Provide timely responses to customer escalation inquiries
Serve as a AffiniPay/MyCase brand ambassador to create promoters within industry
Lead the team by example through your actions
Other duties as assigned
About You
1+ years of successfully onboarding MyCase customers
BA/BS/BE degree required
Exceptional customer relationship building skills
Excellent written and oral communication skills
Strong analytical capabilities for advanced problem-solving
Demonstrable leadership skills
Ability to influence decision-making and change
Highly organized and strong ability to multitask
Have a passion for leading and helping others, operational agility and a blend of technical and interpersonal skills
Ability to display good judgment
Ability to work cross-functionally in a fast-paced environment
Ability to follow through on tasks until completed
Ability to develop trusted relationships and find creative solutions
High degree of flexibility
SaaS experience and/or legal experience desired
Our Story
Founded in 2005, AffiniPay's mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay's products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), and Docketwise (Immigration & Case Management Software). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay's products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.
Diversity, Equity & Inclusion at AffiniPay
At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.
Benefits that Benefit You!
As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.
All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
Have some fur babies? - We offer them insurance too!
RELAX and enjoy your time away with our flexible paid time off policy!
We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups
Security Advisory
Our hiring teams at AffiniPay are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the AffiniPay domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.
Customer Education Specialist
Remote Affinipay Job
Hi, We're AffiniPay!
AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay's tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
We are seeking enthusiastic & motivated trainer to educate customers on the MyCase & LawPay platforms. Trainers will:
Develop curriculum & content to turn our customers into confident users of our platforms & reduce their time to value.
Provide best practices, resources, and expert advice on how to successfully use the platforms & effectively run their practice.
Utilize Zoom, Salesforce & Calendly to host & track impactful customer interactions both one on one and one to many.
Successful trainers will be excellent communicators, product experts, and have a keen eye when building training content that will take complex subjects & make them understandable for our customer base. Effective trainers will be patient & approach each customer with an open mind & empathy as they may be learning about our software for the first time.
Our goal is to educate our customers while meeting them where they are in their software adoption journey & support them as they navigate our platform. We will drive product adoption, build trust, and turn our customers into product champions!
What You'll Do
Create training curriculum & materials to use for customer training
Execute interactive one on one & one to many trainings with customers
Offer training calendar with 4-7 30/60 minute sessions per day for customers
Continue personal product education as new features & functions are added
Update training content as the products evolve to share with customers
Track training sessions in Salesforce to provide 360 view of customer training journey
Share customer feedback in appropriate internal channels
Escalate churn risk firms to their Sales/Onboarding representatives to mitigate churn
Send CSAT surveys after each interaction & maintain high scores
Observe & share effectiveness of training with Director
Share ways to better serve our customers, improve processes & find efficiencies
About You
1-2 years SaaS customer experience
Working knowledge of MyCase and/or LawPay platforms
Experience creating course curriculum or content is a plus
Working knowledge of Salesforce, Zoom, Google Drive, Calendly, MS Office, Slack
Outstanding communication skills & comfortable speaking one on one or one to many
Excellent organization and time management skills
Our Story
Founded in 2005, AffiniPay's mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay's products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), and Docketwise (Immigration & Case Management Software). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay's products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.
Diversity, Equity & Inclusion at AffiniPay
At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.
Benefits that Benefit You!
As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.
All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
Have some fur babies? - We offer them insurance too!
RELAX and enjoy your time away with our flexible paid time off policy!
We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups
Security Advisory
Our hiring teams at AffiniPay are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the AffiniPay domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.
Financial Customer Service Professional
Remote or Dallas, TX Job
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
** While this is a remote position, candidates must be willing to come into the office 4 to 6 times per year **
901 Main Street, suite 4600, Dallas, TX 75202
What you will do
Work in collaboration with a team of associates and launch your financial services career in our call center! New to the industry? No problem. Develop a solid foundation through our paid associate training program and receive continuous coaching for your role and career trajectory. Partner with our team and clients to:
Provide excellent service within our call center for our customers' retirement savings accounts
Educate and empower our customers without having to make cold calls or sales
Communicate critical plan updates and changes
Process contribution changes, loans, and withdrawals
Process general account changes upon direction from the customer
Receive the opportunity to train and study to obtain FINRA Series 6 & 63 licenses
What you will bring
Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday
Associates degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience
Capability to work overtime as required based on business need
What will set you apart
Fluency in both English and Spanish
Financial Services or call center experience
FINRA series 6 and 63 or higher equivalent licensure
A passion for providing quality customer service
Desire to engage with customers over the phone
Capability to adapt communication style while servicing our diverse customer base
Attention to detail and ability to learn and apply financial industry policies, processes, and procedures
Required Minimum Internet Specifications:
To ensure you are set up for success, you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to attend training and work without interruption. Other necessary computer equipment, headset and training materials will be provided.
Minimum service level of 50Mbps download and 10Mbps upload to ensure the best voice quality
Associates are
required
to connect their computers directly to a modem or router using an Ethernet cable to ensure consistent voice quality.
#PJPS
What we offer you
We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
Medical, dental, vision and life insurance
Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time - 16 hours per calendar year
Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.
Base Salary Range
$38,900.00 - $53,450.00
The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Equal opportunity employer
•
Drug-free workplace
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***
Job Posting End Date at 12:01 am on:
06-02-2025
Want the latest money news and views shaping how we live, work and play? Sign up for Empower's free newsletter and check out The Currency.
Workplace Flexibility: Hybrid
QA Engineer for Stork
Remote or Newmarket, NH Job
ISC is a well-established non-profit corporation with a mission to provide open source solutions to help sustain the infrastructure of the Internet and protect against monopoly and centralized control. We are experts in networking and open source. The team is spread around the globe and works 100% remotely, although we stay in close communication via chat and frequent video calls.
Kea is a popular open source DHCPv4 and v6 server for Unix/Linux used by Internet service providers and enterprises with many features, including a well-documented RESTful API. BIND 9 is a widely-deployed DNS software system that performs a critical function on the Internet. Both Kea and BIND are considered reference implementations of the Internet standards in their areas. Stork is an easy-to-use graphical management tool that enables the operator to visualize the status and manage the configuration of one or more Kea or BIND servers.
We are looking for a QA engineer to work on testing Stork and occasionally contribute to the Kea testing efforts. The tests will cover a variety of subjects. The team focuses on always writing fully automated tests that cover UI testing, system testing for the backend, performance, installation, upgrades, stability, and scalability. The engineer occasionally will work on replicating real-world problems to test our customer's specific cases. We do use CI (Continuous Integration) extensively, for all of our projects.
Both the tested software and test environments will be open source. The code will be developed in the open and publicly available on ISC's GitLab and on GitHub.
Technologies used by QA: Python, Scapy, Fabric, Docker, Incus, Packaging (DEB,RPM,APK), Jenkins, AWS, GitLab
The technologies used in Stork: Go, Angular, Typescript, Docker, PostgreSQL
The technologies used in Kea are: C++14, Boost, STL, MySQL, PostgreSQL
Responsibilities:
Working with the team to design, develop, and maintain test cases, test environments, and custom testing tools.
Monitor executions of existing automated tests, investigating failures, and reporting bugs.
Checking documentation.
Release engineering.
Time constraints:
18 months (fixed term contract)
We would like to find someone who can start by the end of June, 2025 if possible
Job requirements
Required Skills
At least 2 years of experience as a QA test automation developer, QA software test developer, or similar role
Strong general troubleshooting skills, with the ability to assess, document and solve complex issues
Experience with installing, maintaining, and troubleshooting Unix-like systems (Linux, BSDs)
Practical experience with Python (or experience in similar language and a willingness and ability to learn Python)
Ability to communicate freely in English (verbal & written)
Valuable Skills
Knowledge of IPv4 and IPv6 networking, both from a theoretical and a practical standpoint
Understanding of the DHCP protocol
Practical experience with Kea, ISC DHCP, or other DHCP implementations
Practical experience with GitLab CI and/or Jenkins
Knowledge of virtualization technologies (Docker, Incus, VMware, VirtualBox)
Practical experience with software packaging (DEB, RPM, APK, …)
Practical experience with Git
Knowledge of testing frameworks like pytest, playwright
Educational Requirements
Bachelor's Degree in a scientific or technical subject, preferably computer science or computer networking. Alternatively, sufficient professional experience in network-related fields.
Location
Nearly anywhere. Although ISC's headquarters is in Newmarket, NH (USA), most of ISC's staff work from their homes.
This position is suitable for working from home and for a person with children.
The entire DHCP/Stork QA team works from home, so you will be managing your own work environment. We communicate constantly via instant messaging and email and have regular team meetings several times a week.
We expect that staff work forty hours a week, but within parameters set by their manager (e.g., available for meetings, having some overlap with other team members), staff can choose their own working hours. It is important that you are able to work during the European and US East Coast business day for collaboration with the rest of the team. Most of our developers and support customers are in Europe and the US.
Note that occasional international travel may be required to attend company and team meetings and/or conferences (approximately 1-2 times a year).
We hire in so many different geographies, it isn't possible to state a meaningful salary range but we are happy to discuss this during the interview.
To learn more about ISC and its critical role in the Internet community, visit ********************
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Your application has been successfully submitted!
Other jobs
Permanency Case Manager
Allen, TX Job
Full-time Description
***Average hourly rate is $27.41 (including wage, incentives, bonuses, overtime, shift differential, etc.) ****
$5000 sign on bonus for anyone who has completed all 13 weeks of DFPS training and is fully case assignable at time of hire.
Do you enjoy working with children and families? Then TFI Family Services has the job for you!
Position Overview: As a Permanency Case Manager, you will promote the achievement of permanency for children in the Managing Conservatorship of DFPS by providing services to a caseload of children and families by working in partnership with the family. The focus is to assess children and family's needs, safety issues, and services identified mutually with the family to allow the family to safely assume the role of parenting their children. For those families where that is not possible, the focus is on achieving permanency for the child in the most family-like setting.
Key Responsibilities:
Manage a caseload of Permanency placements, supporting children and families throughout the process.
Assess placement needs, safety, family strengths, and placement resources for children and caregivers.
Facilitate permanency planning, ensuring a safe and nurturing environment for children in care.
Continuously search for and evaluate potential Kinship placements.
Conduct monthly (or more frequent) visits with children and families based on their needs.
Provide ongoing support services post-reunification until court case dismissal.
Collaborate with public and private agencies to coordinate and deliver Permanency services.
Conduct assessments, complete court reports, and provide testimony in court hearings.
Ensure the accuracy and completeness of case records for children and families.
Facilitate family preparation for permanency through training, mentoring, assessments, and home visits.
Work with the Adoption Coordinator to prepare children for adoption placements.
Provide 24/7 on-call support for children and families, including crisis intervention when needed.
Collaborate with Care Management staff to ensure timely and appropriate placements and with PAL staff for older youth's Transitional Living services.
Compile and report monthly statistical data to relevant agencies.
Promote cultural diversity and sensitivity in all interactions and work-related activities.
Drive personal or agency vehicles for transportation of children and agency-related tasks, adhering to agency standards.
Qualifications:
Bachelor's Degree required.
Benefits:
Competitive salary, health benefits, 401(k) match, personal leave, paid holidays, longevity bonus, and more.
Apply: Visit **************************** to apply.
TFI Family Services is an Equal Opportunity Employer.
Requirements
Predictive Index assessments hiring managers determine if a candidate may be a good match for the position.
Please complete a Predictive Index assessment at the following link below:
*************************************************************************************************
The PI Assessment takes 5-7 minutes to complete. There are no right or wrong answers.
Salary Description Average hourly rate for this position is $27.41
Sales and Marketing Representative- Base + Commission & Bonus
Richardson, TX Job
ABOUT US:
At Empower, we are proud to serve as a one-stop-shop business partner for healthcare organizations to support their administrative and employer needs. We strive to be more than a workplace, but also a community, where every voice is heard and every team member is valued. Our team is driven by a shared mission to create a positive impact on healthcare organizations and the lives they touch. Join our team today to be part of our mission!
GENERAL PURPOSE:
The Sales Representative will play a key role in driving business growth by identifying new sales opportunities, building relationships with potential customers, and supporting the marketing team in achieving revenue goals. This position is ideal for individuals who are eager to develop their sales skills, gain hands-on experience, and grow within the organization.
ESSENTIAL FUNCTIONS:
Primarily responsible for nurturing prospective clients through the sales funnel leveraging B2B sales & marketing best practices, including via phone, email, and in person.
Engages with qualified prospective healthcare companies via industry organization events or online forums, and databases including Trella Health.
Schedules and facilitates meetings with prospective clients and Empower leadership.
Travel within an assigned region to meet with owners, administrators, and decision-makers at prospective client agencies, primarily but not limited to aging care
Conduct on-site discovery meetings to understand agency operations, challenges, and goals
Prepares proposals and sales presentations in both digital and hard copy formats.
Present and demonstrate our software solutions to prospective clients in person
Assists with managing incoming messages/inquiries through various online sources such as website, chat, email, social media, etc. by monitoring and following up with approved responses.
Maintains accurate records of outreach and sales activities and ensures data in the CRM is up to date. Adds new qualified contacts to the CRM.
Coordinate with internal marketing teams to follow up on leads and customize presentations
Gathers and shares industry news, talking points, or other relevant information from outreach activities with the marketing team.
Assists with the development and design of marketing collateral.
Assists with preparing marketing KPI reports.
QUALIFICATIONS:
Basic proficiency in business technology, including Microsoft Suite and CRM software required.
Basic experience with graphic design preferred.
One year of sales experience preferred.
Strong communication and interpersonal skills.
Eagerness to learn and grow in a sales environment.
Ability to build relationships and connect with customers.
Self-motivated with a results-driven mindset.
Strong organizational skills and attention to detail.
Bachelor's degree in Business, Marketing, or a related field is preferred but not required.
Eagerness to learn and grow in a business development environment.
T
he above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.
JOB CODE: 1000054
Senior Product Designer
Remote Affinipay Job
Hi, We're AffiniPay!
AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay's tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
As a Senior Product Designer, you will play a critical role in defining and delivering user-centered product experiences that drive impact and innovation. Leveraging your expertise in design principles, research methodologies, and user-centered approaches, you'll collaborate with cross-functional teams to solve complex problems and shape long-term strategies. You will champion scalable, sustainable design solutions that align with both user needs and business objectives. You have a proven ability to design products and deliver outputs including the product or platform. You also engage in community contribution to improve and maintain our culture and operations - making Affinipay a better place to work.
What You'll Do
Drive Impactful Design
Deliver frameworks, principles, and designs across a wide range of projects to accelerate initiatives and align stakeholders across teams and business units
Define and measure the success of designs in terms of business impact and usability, using data and metrics to drive iteration
Collaborate Across Teams
Partner with 1-2 development teams, product managers, and other stakeholders to deliver cohesive user experiences that meet expected outcomes in a timely manner
Facilitate cross-functional alignment by leading workshops, design sprints, and discussions to resolve conflicts and prioritize opportunities
Innovate with Scale
Work on scalable platform solutions, leveraging and contributing to design systems and incorporating innovative technologies
Collaborate with the UX Director to promote adoption and alignment across teams
Incorporate accessibility standards into design solutions to ensure an inclusive user experience
Prototype and Test
Conduct user research independently and collaborate with researchers to gather insights that inform design decisions
Develop and refine prototypes for evaluative research and ideal-state experiences, driving iterative improvement
Inspire and Influence
Use storytelling, facilitation, and visualization to inspire alignment and achieve shared objectives
Provide informal mentorship to junior designers, offering guidance during design critiques and collaborative sessions
About You
Education and Experience: A bachelor's or master's degree in a related field such as HCI, computer science, graphic design, or a related field, and/or equivalent of at least 5+ years of experience in UX design
Expert Design Skills: Strong portfolio showcasing end-to-end design processes, including complex flows, detailed UI specifications, and successful cross-team collaboration. The portfolio should also include case studies that demonstrate the candidate's strategic thinking and problem-solving skills.
Advanced User Research and Testing: The candidate should have extensive experience conducting advanced user research and testing. They should be able to create detailed user personas, conduct usability testing, and use data to inform design decisions. They should also be able to design and conduct A/B testing and other advanced research methodologies.
Technical Expertise: The candidate should have a deep understanding of HTML, CSS, and JavaScript, as well as extensive experience with front-end development frameworks such as React or Angular.
Collaboration and Leadership: The candidate should be an excellent communicator and able to collaborate effectively with other designers, developers, and stakeholders.
Strategic Thinking: The candidate should be able to think strategically about user needs and design solutions that meet those needs. They should be able to align UX design strategies with business goals and objectives and be able to make data-driven design decisions.
Expert Knowledge of Design Tools: The candidate should have extensive experience using design tools such as Sketch, Adobe Creative Suite, Figma, or similar tools. They should be able to provide guidance to junior designers on how to use these tools effectively and should also be able to customize and optimize design workflows.
Expert Understanding of Design Systems: The candidate should have an expert understanding of design systems and how they can be used to create consistent and scalable designs. They should be able to design and implement design systems for large-scale projects and organizations.
Additional Information
The annual salary range for this position is $98,000 to $140,000. The salary range for performing this role outside of the US / Austin / California may differ. AffiniPay is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education.
Our Story
Founded in 2005, AffiniPay's mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay's products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), and Docketwise (Immigration & Case Management Software). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay's products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.
Diversity, Equity & Inclusion at AffiniPay
At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.
Benefits that Benefit You!
As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.
All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
Have some fur babies? - We offer them insurance too!
RELAX and enjoy your time away with our flexible paid time off policy!
We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups
Security Advisory
Our hiring teams at AffiniPay are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the AffiniPay domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.
Hospice Revenue Cycle Specialist
Lubbock, TX Job
GENERAL PURPOSE:
The Revenue Cycle Specialist is responsible for billing, collections, and revenue cycle management functions.
ESSENTIAL FUNCTIONS:
• Prepares and submits insurance claims to appropriate payers
• Ensures claims are received by payer timely correcting, rebilling, or appealing as necessary.
• Follows up with payers to confirm accurate payment. Contacts payers claims departments to address and correct billing errors and omissions
• Generates necessary reports including billing and collections.
• Answer patient questions and advise them on insurance coverage and benefits
• Establish repayment plans and arrangements with delinquent patients
• Stays current with any payer related changes; may be provider specific or regulatory revisions.
• Actively contribute to special projects and offers feedback to improve processes.
• Analysis AR recognizing potential delays and trends with payers such as corrective actions and responds to avoid A/R aging.
• Escalates payment delays/problem aged account timely to Supervisor.
• Additional duties as assigned by Supervisor.
QUALIFICATIONS:
• High School Education or GED
• Medical billing and collections background preferred
• Experience in Home Health, Hospice or Long-term care preferred
• Knowledge of electronic billing via EMR and medical billing software
• Understanding of the requirements of Medicaid, Medicare and Insurance billing is preferred
• Accounts Receivable skills and medical terminology is a plus
• Computer proficiency - MS Office and web enabled applications strongly preferred
• Excel knowledge
ADDITIONAL REQUIREMENTS:
• Willingness to learn
• Self-motivation and the ability to work independently as well as in a team
• Provide quality customer services to internal and external teams
• Must be able to work productively in an environment with high levels of interruption; work efficiently and effectively meeting multiple deadlines and changing priorities with strong attention to detail
• Exceptional organization skills
• Ability to maintain confidentiality
• Ability to effectively communicate with all levels of management
• Strong work ethic: results focus with a strong desire to achieve goals
• Ability to use a computer keyboard and mouse 6-8 hours a day
• Occasionally lift/carry items weighing up to 25 lbs.
• Ability to dial, answer and talk on a telephone for multiple hours a day
• Ability to handle completing a task in high levels of interruption while paying close attention to detail
JOB CODE: 1000061
Fleet Technician-Part Time
Austin, TX Job
About us:
At Empower, we are proud to serve as a one-stop-shop business partner for healthcare organizations to support their administrative and employer needs. We strive to be more than a workplace, but also a community, where every voice is heard and every team member is valued. Our team is driven by a shared mission to create a positive impact on healthcare organizations and the lives they touch. Join our team today to be part of our mission!
Job Summary:
We are seeking a reliable PRN Fleet Technician to manage and maintain our company fleet vehicles. This role involves installing, removing, and maintaining fleet equipment, cleaning vehicles, transporting vehicles, inspections, and emergency support as needed.
Responsibilities:
• Install, remove, and maintain decals, notices, Geotab trackers, and Hivemapper cameras.
• Conduct detailed vehicle cleanings (interior/exterior).
• Safely transport vehicles between locations or providers.
• Conduct comprehensive vehicle inspections.
• Assist with emergencies (towing, maintenance, vehicle retrieval).
Qualifications:
• High School Diploma or equivalent required.
• Prior automotive experience preferred, but not required.
• Valid driver's license and clean driving record.
• Strong attention to detail.
• Good communication and organizational skills.
• Ability to work independently and reliably.
Compensation:
• Service-based payment determined by task and urgency.
• Quarterly bonus opportunities based on excellent KPI scores.
Training:
Provided virtually or in-person as available.
Physical Requirements:
Tasks involve physical activity (bending, lifting, equipment handling.)
ONLY CANDIDATES IN THE FOLLOWING AREAS NEED APPLY:
El Paso, Snyder, Lubbock, Temple, San Antonio, Austin, College Station, Amarillo, Big Springs
JOB CODE: 1000051
Insurance Verification and Billing Follow Up Specialist - DAL
Remote or Dallas, TX Job
Credit Solutions of Lexington, KY is seeking to hire a full-time Insurance Verification and Billing Follow Up Specialist. If you have experience in healthcare billing and finance and want a career where you can actually make a difference, apply today!
Our employees enjoy a competitive wage plus benefits! Our benefits include paid time off, holiday pay, company-paid life insurance, a 401k plan, health benefits, vision, and dental benefits. Additionally, we offer flexible schedules and work from home opportunities.
ABOUT CREDIT SOLUTIONS
Founded in 2003, Credit Solutions provides tailored Extended Business Office (EBO) Solutions as well as a full range of Bad Debt Recovery and Account Resolution service throughout the United States. With a pledge of excellence, we strive to allocate the best resources, giving our talented staff of professionals the tools needed to achieve results for our clientele.
At Credit Solutions, we believe our employees are our most valuable asset. In fact, we attribute our success as a company on our ability to recruit, hire, and maintain a positive and productive workforce. A happy employee is a productive employee and our benefits reflect how much we care. Additionally, we provide numerous employee appreciation activities and a referral bonus program. Join our dynamic team and find out why our employees voted us the "Best Call Centers to Work For" from 2018-2024!
JOB SUMMARY
The Insurance Verification Specialist is responsible for verifying patient insurance coverage and ensuring the accuracy of insurance information. This role requires attention to detail, strong communication skills, and the ability to interact effectively with insurance companies, patients, and healthcare providers.
QUALIFICATIONS
High school diploma or equivalent; associate's degree or relevant certification preferred.
Minimum of 2 years of experience in medical insurance verification or a related field.
Knowledge of insurance plans, policies, and procedures.
Proficiency in using EHR systems and insurance verification software.
Proficiency in Epic hospital and physician Billing system
Proficiency in Zoom and other virtual meeting platforms
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Detail-oriented with a high level of accuracy.
Do you have a desire to help others and make a difference in the community? Are you a team player? Do you have professional communication skills? Can you provide great customer service over the phone? Are you an empathetic active listener? Do you have a positive can-do attitude? If so, you may be perfect for this position!
ARE YOU READY TO JOIN OUR TEAM?
If you feel you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
General Ledger Accountant
Richardson, TX Job
ABOUT US:
At Empower, we are proud to serve as a one-stop-shop business partner for healthcare organizations to support their administrative and employer needs. We strive to be more than a workplace, but also a community, where every voice is heard and every team member is valued. Our team is driven by a shared mission to create a positive impact on healthcare organizations and the lives they touch. Join our team today to be part of our mission!
GENERAL PURPOSE:
The ideal candidate will be responsible for maintaining accurate and up-to-date financial records, preparing financial statements, and ensuring compliance with accounting standards and regulations. This role requires strong analytical skills, a thorough understanding of U.S. GAAP, and the ability to work independently and collaboratively within a team.
ESSENTIAL FUNCTIONS:
General Ledger Management: Maintain and reconcile the general ledger accounts, ensuring accuracy and completeness of financial data.
Financial Reporting: Prepare monthly, quarterly, and annual financial statements, including balance sheets, income statements, and cash flow statements.
Journal Entries: Record and post journal entries, including accruals, prepayments, and adjustments.
Reconciliation: Perform regular reconciliations of bank accounts, credit card statements, and other financial records.
Audit Support: Assist with internal and external audits by providing necessary documentation and explanations.
Compliance: Ensure compliance with U.S. GAAP and company policies.
Month-End and Year-End Close: Manage the month-end and year-end closing processes, ensuring all financial data is accurately recorded and reported.
Variance Analysis: Conduct variance analysis to identify discrepancies and provide explanations for significant differences between actual and budgeted figures.
Process Improvement: Identify and implement process improvements to enhance efficiency and accuracy in financial reporting and accounting operations.
Ad hoc Reporting: Prepare ad hoc financial reports and analyses as requested by management.
All other duties as assigned.
QUALIFICATIONS:
Education: Bachelor's degree in Accounting.
Experience: Minimum of 7-10 years of experience in general ledger accounting or a similar role.
Certification: CPA certification is required.
Technical Skills: Proficiency in accounting software (e.g., Sage Intacct). Advanced Microsoft Excel and PowerPoint skills required.
Knowledge: Strong understanding of accounting principles, standards, and regulations (U.S. GAAP).
Analytical Skills: Excellent analytical and problem-solving skills, with attention to detail.
Communication: Strong verbal and written communication skills.
Organizational Skills: Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Team Player: Ability to work effectively both independently and as part of a team.
WORK ENVIRONMENT:
This position typically works in an office environment with a standard workweek. Occasional overtime may be required during peak periods such as month-end and year-end close.
We offer competitive salary and benefits packages, a supportive work environment, and opportunities for growth and development within our organization.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.
JOB CODE: 1000036
Open Source Software Engineer for Stork
Remote or Newmarket, NH Job
div class="sc-1gch2qa-0 fh KCjg" id="offer-section" style="position:relative"div data-scroll-point="section-job-fd8097f3"section class="sc-gfrfnr-0 gQRcOO custom-css-section-fd8097f3" data-cy="section-background-wrapper"div class="sc-gfrfnr-2 de OrHQ"/divdiv class="sc-18h7are-0 eb VyJP"div class="sc-1tu9fip-2 ez RMeN"div class="sc-1tu9fip-1 kd UgoN" data-cy="section-wrapper-padder"div class="sc-1tu9fip-3 iFQjUO" style='color:#000000;font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Helvetica, Arial, sans-serif;font-weight:400;font-style:normal;text-transform:none'div class="sc-ji5wy4-0 jIYAZB"div data-orientation="horizontal" data-reach-tabs=""div data-reach-tab-panels=""div aria-labelledby="tabs--tab---1" data-reach-tab-panel="" id="tabs--panel---1" role="tabpanel" tabindex="-1"divdiv class="sc-1uwf3m5-2 ipg OZn"div class="sc-1v95195-0 jsco SJ"divdivh2 class="sc-1npqnwg-4 sc-1npqnwg-5 sc-1uwf3m5-0 nNByh custom-css-style-job-description"Job description/h2div class="sc-1fwbcuw-0 ch GAZI"divpa href="***********
wikipedia.
org/wiki/Internet_Systems_Consortium" rel="noopener" target="_blank"ISC/aspan style="color:#000000" is a well-established non-profit corporation with a /spana href="************
isc.
org/about/" rel="noopener" target="_blank"mission/aspan style="color:#000000" to provide open source solutions to help sustain the infrastructure of the Internet and protect against monopoly and centralized control.
We are experts in networking and open source.
The team is spread around the globe and works 100% remotely, although we stay in close communication via chat and frequent video /spancalls.
/pp style="min-height: 1.
7em;"/ppa href="***************
isc.
org/isc-projects/kea" rel="noopener" target="_blank"Kea/a is a popular open source DHCPv4 and v6 server for Unix/Linux used by Internet service providers and enterprises with many features, including a well-documented RESTful API.
a href="***************
isc.
org/isc-projects/bind9" rel="noopener" target="_blank"BIND 9/a is a widely-deployed DNS software system that performs a critical function on the Internet.
Both Kea and BIND are considered reference implementations of the Internet standards in their areas.
Stork is an easy-to-use graphical management tool that enables the operator to visualize the status and manage the configuration of one or more Kea or BIND servers.
/pp style="min-height: 1.
7em;"/pp We are looking for a strongsoftware engineer/strong to work on a href="**************
isc.
org/isc-projects/stork/" rel="noopener" target="_blank"Stork/a with occasional contributions to the a href="**************
isc.
org/isc-projects/kea/" rel="noopener" target="_blank"Kea/a project.
This engineer will be part of the core development team and will be developing important new functionality.
/pp style="min-height: 1.
7em;"/pp Today Stork is lacking the ability to track DHCP leases (addresses assigned by Kea).
Network operators need to be able to use Stork to identify and manage devices on their network using up to date lease information.
This is a challenging task because of scaling and performance considerations in a busy network.
One of the key goals for this position will be to implement the ability to effectively extract the lease information from Kea servers into Stork, and then process the lease data in various ways to provide the information the administrator needs.
An older preliminary design is available on our a href="***************
isc.
org/isc-projects/stork/-/wikis/designs/Leases-Tracking-Afterthought" rel="noopener" target="_blank"Stork wiki/a.
A Kea Rest API is also already available, although it may need to be extended or modified.
br//pp The software developed will be open source.
The code developed will be developed in the open and available publicly on a href="***************
isc.
org/isc-projects/stork" rel="noopener" target="_blank"ISC's GitLab/a and on GitHub.
/pp style="min-height: 1.
7em;"/pp The technologies used in Stork: strong Go, Angular, Typescript, Docker, PostgreSQL, gRPC, Swagger/strong/pp The technologies used in Kea are: strongC++14, Boost, STL, MySQL, PostgreSQL/strong/ppbr//ppstrong Responsibilities:/strong/pullip Working with the team to design and develop new features/p/lilip Implementing new features, following the team's established processes (coding standards, peer reviews, tests, etc.
)/p/lilip Writing documentation and help text/p/lilip Reviewing code changes/p/li/ulp style="min-height: 1.
7em;"/pp Time constraints:/pullip18 months (fixed term contract)/p/lilip We would like to find someone who can start by the end of June, 2025/p/li/ul/div/divh2 class="sc-1npqnwg-4 sc-1npqnwg-5 sc-1uwf3m5-0 sc-1uwf3m5-1 iErCYo custom-css-style-job-requirements"Job requirements/h2div class="sc-1fwbcuw-0 ch GAZI"divh4strongRequired Skills/strong/h4ullipSpoken and written English at conversational level/p/lilip Experience with Go and Angular development/p/lilip Critical thinking, initiative, and a drive for improving existing solutions/p/lilip Strong skills in prioritization and time management/p/lilip Familiarity with Unix/BSD/Linux operating systems/p/lilip Self-motivation and self-control when working from home/p/lilip Ability to work in a team (follow the code development and review procedures, etc.
)br//p/li/ulh4strongValuable Skills/strongbr//h4ullipSome experience with C++, preferably at the C++14 level (Kea)/p/lilip Specific experience of Stork (earlier contributions to Stork are a significant plus)/p/lilip Specific experience with Kea (earlier contributions to Kea are a significant plus)br//p/lilip Knowledge about networking, both from a theoretical as well as a practical standpoint/p/lilip Experience with Docker, PostgreSQL, MySQLbr//p/lilip Familiarity with open source tools and working environments (GitLab, GitHub)/p/lilip Any sort of prior involvement in work on open source software/p/lilip Adequate experience in a scientific or technical subject, this can include relevant coursework.
br//p/li/ulh4strongLocation/strong/h4pNearly anywhere.
Although ISC's headquarters is in Newmarket, NH (USA), most of ISC's staff work from their homes.
/pp This position is suitable for working from home and for a person with children.
/pp style="min-height: 1.
7em;"/pp The entire DHCP development team works from home, so you will be managing your own work environment.
We communicate constantly via instant messaging and email and have regular team meetings several times a week.
/pp We expect that staff work forty hours a week, but within parameters set by their manager (e.
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, available for meetings, having some overlap with other team members), staff can choose their own working hours.
It is important that you are able to work during the European and US East Coast business day for collaboration with the rest of the team.
Most of our developers and support customers are in Europe and the US.
/pp Note that occasional international travel may be required to attend company and team meetings and/or conferences (approximately 1-2 times a year).
br//pp We hire in so many different geographies, it isn't possible to state a meaningful salary range but we are happy to discuss this during the interview.
/ppbr/To learn more about ISC and its critical role in the Internet community, visit a href="************
isc.
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/p/div/div/div/divdiv class="sc-1uwf3m5-4 fKDjfR"div class="sc-e5uvhz-0 kHqIkC"div class="sc-e5uvhz-8 ekem Gm"/div/div/div/div/div/div/divdiv aria-labelledby="tabs--tab---1" data-reach-tab-panel="" hidden="" id="tabs--panel---1" role="tabpanel" tabindex="-1"/divdiv aria-labelledby="tabs--tab---1" data-reach-tab-panel="" hidden="" id="tabs--panel---1" role="tabpanel" tabindex="-1"divdiv class="sc-1f8x0pm-0 ibrj Jt"div aria-live="assertive"h3 class="sc-1npqnwg-4 sc-1npqnwg-5 sc-1f8x0pm-1 iKjRZA"All done!/h3p class="sc-1npqnwg-9 sc-1npqnwg-10 iPueVD"Your application has been successfully submitted!/p/divdiv class="sc-1f8x0pm-2 dvy Flr"a aria-live="off" class="sc-s03za1-0 xZUGZ custom-css-style-application-success-button" href="/" target="_self"Other jobs/a/div/div/div/div/div/div/div/div/div/div/div/section/div/div
Loan Specialist
Remote Job
Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We've funded over $100 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes' Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
About NEO Home Loans
NEO Home Loans, a community-based retail division of Better, is dedicated to redefining the homeownership experience with trust, innovation, and exceptional service. Our mission is to unlock people's full financial potential by providing clarity, transparency, and consistency throughout the loan process. We make lending approachable, guiding individuals toward decisions that serve their best interests. Powered by a team of passionate and hardworking professionals, we foster a culture of collaboration, innovation, and personal growth. Join us and be part of a dynamic company committed to excellence.
A Better Opportunity
At NEO Home Loans, powered by Better, our mission is clear: redefine your financial journey. We strive to unlock people's full financial potential, providing clarity throughout every step of the loan process. By making lending approachable, we bring transparency and consistency to the financial world, guiding individuals towards decisions that serve their best interests. Our team comprises passionate, talented, and hardworking individuals dedicated to achieving excellence. Join our team and be part of a dynamic company that values innovation, fosters personal growth, and prioritizes a culture of collaboration and excellence.
Essential Job Duties and ResponsibilitiesManage the end-to-end processing of mortgage loan applications, ensuring all necessary documents are collected and reviewed for accuracy.Collaborate with loan officers, underwriters, and processors to facilitate a smooth and efficient application process.Oversee the organization and maintenance of loan files, ensuring compliance with regulatory standards and company policies.Verify and validate all required documents and information provided by clients.Act as a primary point of contact for clients, providing updates on the status of their loan applications.Address client inquiries and concerns in a timely and professional manner.Collaborate with internal teams, including underwriting, processing, and closing departments, to ensure a coordinated and efficient workflow.Communicate with external stakeholders, such as real estate agents and title companies, to coordinate the closing process.Ensure compliance with industry regulations, company policies, and loan program guidelines.Conduct quality assurance checks to minimize errors and ensure accuracy in loan documentation.Monitor and manage the loan pipeline to track the progress of applications and meet closing deadlines.Provide regular updates to all relevant parties on the status of loans in process.Proactively identify and address issues or challenges that may arise during the loan application process.Work with internal teams to find solutions and ensure a positive client experience.Provide administrative support to loan officers and other team members as needed.Assist in maintaining accurate and up-to-date records in the loan management system.
Non-Essential Job Duties and ResponsibilitiesAdopts NEOs values in work behavior, decision making, contributions and interpersonal interactions. Promotes interdepartmental communication and culture.Lead, develop and motivate the team across all locations and operational functions.Continued focus to ensure all families (Internal and External) are receiving the best possible service
Qualifications and SkillsBachelor's degree in business, finance, or a related field.Previous experience in mortgage lending operations or loan coordination is preferred.Strong organizational and multitasking skills.Excellent communication and interpersonal skills.Detail-oriented with a focus on accuracy.Familiarity with mortgage software and documentation tools.
Company Benefits
Our total rewards package consists of an hourly wage and a curated benefits plan. We are thrilled to offer all our full-time employees the following benefit offerings:
- Benefits eligibility effective DAY ONE
- *$0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (*Additional Medical, dental, vision plan options also all with nationwide coverage)
- Flexible PTO
- Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!
- Personalized care for every fertility and family care journey for our employees and their partner!
- Dependent care benefits (i.e. childcare and/or elder care costs) and commuter benefits both include a company match!
- Discount programs and perks including pet Insurance!
The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided.
Disclaimer
Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Associate Instructional Designer
Remote Affinipay Job
Hi, We're AffiniPay!
AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay's tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
Affinipay is seeking an experienced Instructional Design Associate with a passion for creating, delivering & maintaining educational materials so our customers can grow their knowledge of our software platforms. The candidate will have foundational knowledge of instructional design models that produce meaningful & measurable results, including increased customer engagement & high CSAT survey scores. Strong candidates will be passionate about helping people learn by creating materials that take into account the many different ways that people learn. Designers will collaborate with & take direction from our Instruction Designer to help create & maintain content such as e-learning courses, webinars, articles, videos and more that are vibrant, fun, yet educational. They will also collaborate with internal subject matter experts to learn & produce impactful content that will give our customers confidence when using our products to run their business. Strong communication, openness to feedback, and project management are critical to being successful in this role.
What You'll Do
Design & execute cohesive, relevant customer education materials based on individual software brand needs
Seek guidance from Instructional Designer on project priorities, deadlines, asset needs, and creative vision for projects
Create learning tools that are visual, interactive and exciting for our customers
Learning center (maintenance, course creation, video/article creation)
Knowledge center (maintenance, video/article creation)
Webinars (script maintenance, script creation)
Assist in roadmap for educational material creation tied to upcoming product releases
Follow standards for content formatting & consistency
Build Product education by attending product review meetings, release meetings, etc. to maintain knowledge of upcoming features
Display strong project management skills by ensuring creative requests are organized, prioritized and delivered to appropriate audiences.
Partner with subject matter experts, stay aligned with their goals for content creation, make recommendations based on your expertise, and share feedback
Ensure customer facing teams are aware of content designed to utilize in their customer interactions & develop their own product knowledge
Assist in implementing a Learning Management system for Affinipay
Evaluate existing instructional content to maintain accuracy
Track success of content via CSAT surveys & Google Analytics
Periodically redesign & edit content to match learners' needs
Other Duties as assigned
About You
1-2 years experience in L&D Training
Current knowledge of effective learning and development methods
Familiarity with e-learning platforms & ability to navigate learning management systems
Experience in project management
Excellent communication
Ability to build rapport with employees
Proficiency in course/curriculum development
Clear and effective curriculum-planning skills
Our Story
Founded in 2005, AffiniPay's mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay's products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), and Docketwise (Immigration & Case Management Software). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay's products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.
Diversity, Equity & Inclusion at AffiniPay
At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.
Benefits that Benefit You!
As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.
All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
Have some fur babies? - We offer them insurance too!
RELAX and enjoy your time away with our flexible paid time off policy!
We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups
Security Advisory
Our hiring teams at AffiniPay are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the AffiniPay domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.
Manager, Revenue
Affinipay Job In Austin, TX
Hi, We're AffiniPay!
AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay's tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
As a Manager, Revenue, you will be responsible for overseeing revenue recognition, billing, collections, and compliance in alignment with GAAP and IFRS standards. This role requires strong expertise in fintech and payments, deep knowledge of revenue accounting, and experience in leading high-performing teams. You will work cross-functionally with finance, sales, legal, customer support and product teams to optimize revenue processes and drive operational efficiencies.
What You'll Do Revenue Recognition, Billing, and Collections
Ensure accurate billing, invoicing, and revenue reconciliation for payment transactions, subscription models, or transaction-based revenue streams.
Lead month-end, quarter-end close, and year end processes, ensuring timely and accurate revenue reporting.
Review detailed Monthly Recurring Revenue analysis performed by revenue accountant.
Payments & Fintech Revenue Operations
Manage revenue-related processes for payment processing
Implement and optimize automated revenue recognition and reconciliation tools.
Work closely with engineering and product teams to ensure seamless integration between financial systems and payment platforms
Perform review of revenue accountant's month end close analysis
Manage collections team to ensure timely ACH Reject collections and manage to set KPIs
Strategic Financial Growth & Analysis
Analyze key revenue metrics, trends, and performance drivers to provide insights for business decisions.
Identify opportunities for revenue expansion, upselling, and operational efficiencies.
Collaborate with cross-functional teams to launch new products and ensure proper revenue treatment.
Leadership & Team Management
Lead, mentor, and develop a team of revenue accountants, billing and collections teams, fostering a culture of excellence.
Establish and enforce best practices, internal controls, and process improvements for revenue operations.
Work closely with the finance, sales, and operations teams to streamline revenue workflows and enhance reporting capabilities.
About You
✔ 6+ years of experience in revenue accounting/management, preferably in fintech, payments, SaaS, or financial services.
✔ Proven experience leading teams and managing revenue operations.
✔ Strong knowledge of ASC 606, IFRS 15, GAAP, and revenue recognition principles.
✔ Experience with payments industry revenue streams (interchange, transaction fees, subscription models, merchant acquiring, etc.) is a plus.
✔ Proficiency in ERP and revenue recognition software (NetSuite, Zuora, Stripe, SAP, or similar) with preference to Zuora and Stripe experience.
✔ Advanced skills in Excel.
✔ Strong communication and leadership skills, with a track record of cross-functional collaboration.
✔ Ability to thrive in a fast-paced, high-growth fintech environment.
Our Story
Founded in 2005, AffiniPay's mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay's products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), and Docketwise (Immigration & Case Management Software). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay's products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.
Diversity, Equity & Inclusion at AffiniPay
At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.
Benefits that Benefit You!
As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.
All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
Have some fur babies? - We offer them insurance too!
RELAX and enjoy your time away with our flexible paid time off policy!
We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups
Security Advisory
Our hiring teams at AffiniPay are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the AffiniPay domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.
Solutions Consultant, Docketwise
Remote Affinipay Job
Hi, We're AffiniPay!
AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay's tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
The Solution Consultant, Docketwise serves as an industry and technical advisor in the pre-sales process. The Solutions Consultant will partner with the sales team to understand the needs of Affinipay's customers, strategize on how to navigate our sales cycles, provide compelling value-based demonstrations, support sales reps in managing free trials, and ultimately close business. This role combines a deep understanding of the legal industry with strong technical and communication skills to help prospects understand how AffiniPay services can best meet their needs.
What You'll Do
Partner with the Sales Team to articulate the overall AffiniPay value proposition, vision and strategy to our prospective and current customers
Technically close complex opportunities through advanced competitive knowledge, technical skill, industry knowledge and credibility
Uniquely understand our customer's problems and pain points with the ability to demonstrate and communicate the unique value our technical solutions offer primarily in English, but also Spanish if applicable
Utilize industry knowledge and experience to craft custom demonstrations and value propositions by practice area, segment and persona
Own product engagement with customers during the trial phase. Communicate AffiniPay's value based on activities and work with customers on any identified issues or concerns to successful conclusion
Act as a central point of contact for the sales team about product, product requirements in the legal space and business fit for our prospective customer
Deliver product and technical demonstrations / presentations to potential clients
Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
Proactively engage and communicate with customers and software business/technical teams regarding product feedback, industry trends and competitive landscape
Train sales team on demo techniques, providing guidelines, scripts and other resources to assist in the advancement of demo skills of the entire sales team
Other duties as assigned
About You
2+ years of experience in a customer facing role at a software company
2+ years of experience in the legal industry such as a paralegal, office administrator, legal clerk or other role
Previous experience using Docketwise preferred
Ability to clearly communicate technical information
Ability to autonomously manage ambiguous situations
Bilingual in Spanish/English is not required, but greatly preferred
Strong interest in learning new and challenging platforms
Technical skills combined with significant social prowess
Genuine passion for customer service and an ability to troubleshoot in an unknown product ecosystem
Ability to identify and learn new technology and skills without explicit guidance
Capable of owning difficult situations all the way through to completion
Willingness to develop technical skills outside of normal working hours
Our Story
Founded in 2005, AffiniPay's mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay's products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), and Docketwise (Immigration & Case Management Software). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay's products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.
Diversity, Equity & Inclusion at AffiniPay
At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.
Benefits that Benefit You!
As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.
All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
Have some fur babies? - We offer them insurance too!
RELAX and enjoy your time away with our flexible paid time off policy!
We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups
Security Advisory
Our hiring teams at AffiniPay are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the AffiniPay domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.
Senior Manager, Strategic Sourcing
Affinipay, LLC Job In Austin, TX
We are seeking a Strategic Sourcing Senior Manager to lead enterprise-wide sourcing initiatives across all categories. This role will be instrumental in shaping category strategies, strengthening supplier relationships, and delivering measurable business value. The ideal candidate brings deep procurement expertise, strong stakeholder engagement, and a data-driven mindset to drive performance and compliance.
What You'll Do:
* Develop and implement annual category strategies focused on cost savings, risk reduction, and value creation.
* Lead the Procurement team, ensuring alignment with executive leadership and driving procurement strategies that support company-wide business objectives.
* Manage supplier quality and performance, including usage tracking and license management to ensure optimal vendor partnerships.
* Lead high-stakes contract negotiations with large suppliers, securing terms that support the company's financial and operational goals.
* Oversee end-to-end sourcing processes (RFx, contract management, and budget tracking) with clear transparency and control.
* Conduct detailed spend analysis to uncover risks, trends, and opportunities across categories and regions.
* Establish and maintain a preferred supplier list and ensure company-wide compliance.
* Monitor procurement KPIs and SLAs to drive continuous improvement and operational excellence.
* Provide strategic leadership within the procurement team, setting clear KPIs and coaching team members toward high performance.
About You:
* 10+ years of experience in procurement, strategic sourcing, or supply chain management.
* Bachelor's degree in Business, Finance, Supply Chain, or a related field.
* Proven track record in leading strategic sourcing initiatives and complex vendor negotiations.
* Strong analytical skills with experience in spend analysis and market benchmarking.
* Ability to influence and collaborate with senior stakeholders across departments.
* Experience managing procurement controls, budgets, and supplier governance.
* Skilled in driving accountability and performance through measurable metric.
* Workday experience preferred but not mandatory
* This role is located in Austin, Texas.
Technical Support Engineer
Remote Affinipay Job
Hi, We're AffiniPay!
AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay's tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
AffiniPay is hiring a Technical Support Engineer to work in our Engineering organization. We are looking for someone who can diagnose, troubleshoot, and resolve customer issues. In addition, we need someone who can collaborate with the engineering and product teams to actively advocate for fixes and improvements to make partners and customers more successful.
What You'll Do
Triage product-related questions and issues from support and internal teams
Troubleshoot, diagnose, and resolve issues escalated to engineering
Dig into our products tenaciously to figure out the root cause of problems
Act as subject matter expert for our products
Log tickets for engineering when a defect is discovered
Collaborate with engineering and product teams to suggest improvements to make our customers successful
About You
Bachelor's Degree in Computer Science or equivalent
Experience as a Technical Support Engineer role or Tier 2 Support
Strong problem-solving and decision-making ability
Familiarity with the payment industry, including best practices, solutions, and technologies
Experience creating and forming relationships with customers
Experience with SQL
Experience with cURL
Experience with HTML and CSS
Experience with debugging customer issues including log analysis
Experience diving in and understanding complex systems
This position is preferred to sit in Austin, Texas
Our Story
Founded in 2005, AffiniPay's mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay's products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), and Docketwise (Immigration & Case Management Software). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay's products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.
Diversity, Equity & Inclusion at AffiniPay
At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.
Benefits that Benefit You!
As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.
All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
Have some fur babies? - We offer them insurance too!
RELAX and enjoy your time away with our flexible paid time off policy!
We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups
Security Advisory
Our hiring teams at AffiniPay are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the AffiniPay domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.
Collection Specialist - DAL
Dallas, TX Job
National Collection Agency based in Lexington, Kentucky has immediate openings for Telephone Account Representatives that will work from their home via remote connection.
We are looking for self-motivated individuals that want to be part of an exciting, growing company and have the skills to collect delinquent, Medical, Telecom and Commercial debts. Your job is accomplished 100% on the telephone.
We have a Medical Collections and a Commercial/Consumer Collections Department.
Previous collection experience is preferred, but we will train individuals who have any type of previous telephone and/or sales experience.
We offer good starting hourly wage with a very solid bonus/commission program with no caps that is paid out monthly. We have subsidized Medical, Dental and Vision coverage as well as a very nice 401K program after one-year employment. Paid PTO is earned on a bi-weekly basis.
Position is a full time 40-hour work week with a flexible schedule between the hours of 8:00 am and 7:00 pm EST.
All applicants must be 18 years old and have a minimum of a High School Diploma. You must be a self-starter and be able to articulate with delinquent accounts on the telephone.
Our company is rapidly expanding and has multiple positions available. If you have previous collection experience, are looking for a place to call home that will afford you the opportunity to make money for you and your family based on your skills, then you owe it to yourself to explore our opportunities to see if you can become a part of our exciting, dynamic and growing organization. If you live in KY, FL, GA, ID, LA, MD, ME, MO, MS, NC, NJ, PA, SC, TN, TX or VA, apply today!
All house payments are distributed to collectors.
Manager, Business Systems
Affinipay, LLC Job In Austin, TX
AffiniPay's Manager, Business Systems will oversee the Business Systems Team and will be responsible for the day to day support of the company's back office systems. The Technical Program Manager will use their experience and education to ensure consistent and high-quality back office systems to all employees, finding and adopting new technologies.
What You'll Do
* User systems administration for back-office systems
* Oversee the administration, configuration, and optimization of Salesforce and its ecosystem as well as integrated systems such as Zuora, Outreach, Intercom and others
* Collaborate with technology-focused teams and other business stakeholders to identify potential system flaws, define potential consequences, and develop effective mitigation strategies
* Monitor, Manage and Report roadmap planning and prioritization for business systems projects, balancing strategic objectives with operational execution.
* Support and Innovate to improve overall confidentiality, integrity, and availability of back-office systems
* Retain, hire, and develop business systems team members
* Provide technical expertise, education and documentation for the company on system use, efficiency and productivity
* Other Duties as assigned
About You
* Undergraduate degree in a technical field
* 2+ years of people management experience
* 5+ years of related experience
* Certified Salesforce Administrator