Named one of Puget Sound Business Journals "Best Workplaces" and "Fastest Growing Companies" in Washington, as well as "Best Places to Work in Arkansas" by Arkansas Business. Affirma is expanding its presence and hiring many talented individuals. Affirma offers exciting projects, a relaxed culture, and a flexible work environment.
This position requires a candidate who is passionate about customer service and has responded to critical events in a workspace and is comfortable documenting incident reports.
We are seeking a customer support specialists that require on-site presence, accommodating our 24-hour operational needs for the following shifts: - 3pm CST - 12am CST
Qualities and Requirements:
* Minimum 2 years experience in Customer Service
* Minimum 1 year in a help desk support position
* Comfortable responding to critical incidents in the workplace
* Computer skills are mandatory, experience with ServiceNow preferred
* Patience and Empathy
* Strong Communicator
* Attention to detail
* Highly motivated, Self-starter
Responsibilities and Duties:
* Communicate effectively and efficiently with customers via phone calls, chats, and emails
* Navigate across multiple platforms to resolve customer issues
* Respond immediately to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns
Affirma is an Equal Opportunity Employer and does not make employment decisions or otherwise discriminates based on race, creed, color, national origin, sex, military status, sexual orientation, or the presence of any sensory, mental, or physical disability, genetic information, or any other category protected by law.
$38k-61k yearly est. 25d ago
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Azure Solutions Architect
Affirma, LLC 4.2
Affirma, LLC job in Dallas, TX
We are seeking an Azure Solutions Architect to support a complex, evolving roadmap with multiple initiatives planned through 2026, including several AI-driven programs. This role is ideal for a highly experienced, hands-on cloud architect who can operate as a utility player-someone who can quickly assess ambiguous problem spaces, jump in where needed, and help define scope, architecture, and execution in real time. This architect will play a critical role in shaping and supporting a private-cloud-first Azure strategy, with a strong emphasis on security, networking, compliance, and regulated environments. The ideal candidate brings deep experience migrating onpremises environments to Azure, designing secure landing zones, and supporting enterprise-scale platforms. Key Responsibilities
* Design, implement, and evolve secure, scalable Azure architectures across compute, storage, networking, identity, and security.
* Act as a senior technical utility resource, stepping into a wide range of cloud initiatives and accelerating progress even when requirements are not fully defined.
* Lead and support onpremises to Azure migration efforts, including hybrid and private-cloud-aligned architectures.
* Design and contribute to Azure Cloud Landing Zones, governance models, and enterprise guardrails.
* Partner closely with infrastructure, security, and application teams to ensure architectures meet strict compliance and regulatory requirements (including US Steel-aligned constraints).
* Provide deep expertise in Azure networking and security, identifying risks, resolving issues, and strengthening platform resilience.
* Support and influence AI-driven initiatives, ensuring cloud foundations are capable of supporting AI workloads securely and responsibly.
* Produce architecture diagrams, technical documentation, and phased roadmaps aligned to near- and long-term (2026+) initiatives.
* Serve as a technical advisor to stakeholders, offering recommendations grounded in best practices and real-world execution experience.
* Stay current on Azure platform advancements while balancing innovation with compliance and risk tolerance.
Required Qualifications
* 7+ years of IT architecture experience, with deep, hands-on Azure expertise in enterprise environments.
* Demonstrated experience migrating onpremises infrastructure to Azure, including hybrid and private-cloud-oriented designs.
* Broad Azure skill set spanning: o Networking (VNets, routing, firewalls, private endpoints) o Security & identity (Azure AD, RBAC, policies, security posture management) o Compute and storage platforms
* Strong understanding of regulated or compliance-driven environments where public cloud usage may be limited.
* Experience designing and supporting Cloud Landing Zones and governance frameworks.
* Ability to operate independently, move quickly, and add value in high-ambiguity, fast-moving projects.
* Excellent communication skills with the ability to translate technical decisions to non-technical stakeholders. Preferred Qualifications
* Azure certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert).
* Experience supporting or enabling AI/ML workloads in Azure.
* Infrastructure as Code experience (ARM, Bicep, Terraform).
* Background in large, enterprise-scale platforms with complex security and networking requirements.
* Prior experience working alongside cloud-forward teams while supporting more conservative or compliance-heavy cloud strategies.
Affirma is an Equal Opportunity Employer and does not make employment decisions or otherwise discriminates based on race, creed, color, national origin, sex, military status, sexual orientation, or the presence of any sensory, mental, or physical disability, genetic information, or any other category protected by law.
$85k-126k yearly est. 27d ago
Machine Operator
Element Materials Technology 4.4
Houston, TX job
ID 2025-17956
Element has an opportunity for a Machine Operator to join our rapidly expanding team. As a member of the operations team, the Machining position performs a variety of routine and non-routine machining assignments within the department assigned and insures timely and accurate test results under direct supervision. The technician positions must be proficient in a number of core business skills including but not limited to compliance to established safety rules, code of conduct, and company policies and procedures.
Salary: $20- $23/hour DOE
Shift: 10 - 6:30pm or 2-10:30pm
Responsibilities
Uses cutting equipment to prepare specimens for testing as dictated in customer specifications
Must read and interpret machining drawings and specifications
Must perform preventative maintenance and cleaning of equipment in the Machine Shop
Designs, sets-up and performs a variety of machining tasks according to customer specifications and requirements
Requires little supervision and technical input of a Department Manager, Principal Machinist, Project Coordinator or Engineer
Possesses the ability to mentor and train machinists who have less experience through effective communication of machining process and technical data
Ability to transfer technical knowledge of machining procedures/requirements and successfully satisfy and meet customer expectations
Maintains equipment and schedules preventative maintenance
Gathers and records dimensions in accordance with quality assurance requirements
Skills / Qualifications
Experience using water jet, EDM cutting technology is preferred
Manual and CNC equipment knowledge is preferred
Knowledge of 5S or lean manufacturing concepts is a plus
Physical Demands:
Frequency of required physical force: Moderate
Lifting requirements: lifting 50 lbs. on occasion
Ability to stand on feet for long periods of time
Ability to lift 50+lbs periodically
Company Overview
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
$20-23 hourly 3d ago
z/OS Migration Expert
Unisys Corporation 4.6
Remote or Houston, TX job
What success looks like in this role:
Our organization is seeking an experienced z/OS expert to support a major mainframe modernization initiative. This project involves migrating legacy z/OS mainframe applications and 3rd party system applications. The ideal candidate will have deep technical expertise in z/OS environments, hands-on experience with large-scale migrations, and a passion for mainframe transformation.
Key Responsibilities
Lead or support the migration of applications, batch jobs, and system utilities from legacy z/OS, including codebase analysis, JCL conversion, and workload scheduler integration.
Participate in the creation and cloning of "Golden Image" LPARs for Dev, Test, and Prod environments on z/OS v3.1.
Oversee or assist with the installation and configuration of IBM software suites (e.g., Auto Binary Optimizer, Migration Utility, Workload Scheduler, Enterprise COBOL, Security Server with RACF/zSecure).
Analyze and assist to remediate legacy code (Assembler, COBOL, FORTRAN, RPG, Easytrieve) for compatibility and performance on z/OS.
Support the conversion of FORTRAN and RPG modules to COBOL v6.4.
Collaborate with application teams to identify and retire redundant code and batch jobs.
Assist with migration of security rules from Broadcom's ACF2 and Top Secret to IBM RACF, including rule rewrites and RBAC alignment.
Assist with migration of batch scheduling from PCS and Control-M to IBM Workload Scheduler (IWS).
Support the transition to a CI/CD pipeline using GIT and IBM-based tools, including the decommissioning of Panvalet and CONDOR.
Assist with SMF data analysis to optimize performance and resource utilization on z/OS.
Document migration processes, best practices, and lessons learned.
Participate in post-migration hypercare, troubleshooting, and stabilization activities for each division's cutover.
You will be successful in this role if you have:
Required Qualifications
7+ years of hands-on experience with IBM z/OS mainframe environments.
Experience with z/VSE highly desirable.
Strong proficiency in COBOL, JCL, Assembler, and experience with FORTRAN, RPG, and Easytrieve.
Deep knowledge of IBM mainframe utilities, LPAR management, and SMPE.
Experience with IBM RACF, ACF2, Top Secret, and security migrations.
Familiarity with IBM Workload Scheduler, batch scheduling, and CI/CD pipelines.
Soft Skills
Excellent troubleshooting and analytical skills.
Strong documentation and communication abilities, both written and verbal.
Collaborative team player who works effectively with cross-functional teams and external partners.
Ability to mentor and train others, sharing knowledge and best practices.
Adaptable and flexible in a dynamic project environment.
Strong organizational skills and attention to detail.
Proactive problem-solver with a commitment to quality and continuous improvement.
Preferred Qualifications
Experience with DOCET/EV, Panvalet, CONDOR, and third-party mainframe tools.
Prior involvement in large-scale mainframe modernization or consolidation projects.
Exposure to regulatory compliance in insurance or financial services environments.
Additional Requirements
Must be eligible to work in the United States and pass background checks as required.
Willingness to participate in onsite and remote work as project needs dictation.
Commitment to knowledge transfer and mentoring of IT staff.
***MUST BE LOCATED IN TEXAS TO GET TO CLIENT SITE WHEN NEEDED***
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) plan, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.
$100k-160k yearly est. 3d ago
Application Operations Assistant Manager
Highway 4.1
Dallas, TX job
About the Company:
Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers' networks, preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials.
Role Description
Freight brokers put an incredible amount of trust in Highway and that trust will be extended to you. They expect a secure process and timely support for their carriers completing the process. The Application Operations Assistant Manager is responsible for ensuring Highway's operational processes and application are optimized at all times to ensure that onboards occur in a timely manner and in a secure fashion. Your responsibilities are to monitor the onboarding process and analyze and address escalated issues of operational efficiency within the application.
Your role:
The Application Operations Assistant Manager monitors Highway's onboarding flow and serves as an escalation point for any issues within the process to ensure security and optimal functioning of the application.
Responsible for overseeing carrier identity verification and user authentication and authority to ensure secure implementation of Highway's Identity Engine and to prevent incidents of fraud.
Gives oversight and direction to the Carrier support team that manages a high volume of support tickets and incoming phone calls, reviews response times by agents and works closely with the Operations Team in handling escalated cases that require additional oversight and review.
Maintains the service of Highway's application through monitoring, analyzing and review of any issues to ensure minimal downtime in the application and the timely completion of onboards.
Makes and suggests updates to the application as required to address system bugs and issues and to ensure the accurate operation of the application.
Other duties include troubleshooting technical problems and providing individual solutions for users of Highway's application.
Demonstrate responsiveness in responding to internal and external communication with the ability to manage multiple priorities at one time.
Work cohesively with other members of the Highway Team in an effort to serve our customers well.
Qualifications
Prior experience working in an Application Operations team for a software company preferred.
Technical aptitude and analytical problem solving skills.
Experience with SQL and/or Microsoft Excel is preferred.
Excellent communication skills and thrives in a fast paced and urgent environment.
Highly organized with a proven track record of managing multiple priorities within a deadline driven atmosphere- demonstrating high critical thinking skills and ability to make business decisions under pressure.
Must be comfortable directing the support team in regards to how to handle escalations that arise and fixes that may be required in the company's application.
Bachelor's degree in Computer Science, Information Technology or Business Administration highly preferred.
Transportation and logistics background is a plus.
$42k-64k yearly est. 2d ago
Event Manager
Prodapt 3.5
Dallas, TX job
We are looking for an Event Manager for one of our clients in Dallas, Texas. Key requirements for a Program Manager candidate are event planning and management, new member pipeline, and assisting with board meetings. The position is a part-time paid position of 20 hours per week.
Duties & Responsibilities:
▪Oversee and execute event management and logistics (venue identification, catering, budget, etc.), including all day-of event logistics
▪Manage and create the event run of show for each event
▪Work with the team to ensure all talking points, bios, and other event details are completed, including printing of brochures, form boards, and awards/plaques.
▪Manage and work with the event AV team to ensure slide shows, pictures, and other video/sound capabilities are completed
▪ Manage event attendee list for events and work with the team to ensure day-of-event and follow-up event tasks are completed. Manage and oversee client's event equipment is transported to each event venue the day prior to or on the day of the event
▪Work with members and partners to identify volunteers for each event; supervise event volunteers, including recruiting, training, and work allocation
▪ Work with marketing lead to ensure pictures and any deliverables from events are uploaded to social media platform and internal client storage
▪Facilitate pipeline of new members and sponsors to increase clients membership and revenue
▪ Provide support for members and sponsors before, during, and after the event
▪ Attend and represent the client at designated community and member events and meetings when required.
Competencies and/or Values common to All Positions:
A clear and demonstrated commitment to the mission, which is to serve, advocate, and promote the interests of business while enriching the life of our community. Performing assigned responsibilities in a manner consistent with the client's established mission and vision. Advancing the client's mission and values through careful attention.
Program Manager accountabilities of this job description. Typical Working Environment: Work is typically performed in the client's office located Dallas, TX 75240, and also includes travel throughout the community to business and community events.
Limited weekend and evening hours may be required.
Work hours are flexible as long as 20 hours of work are completed for the week Typical
Job Requirements:
• College/University Degree is preferable
• Minimum of 7 years of experience working in a busy office environment and event planning. Ability to multitask and manage multiple, large-scale events. Must be very detail oriented
• Excellent interpersonal, leadership, and communications skills are required, including creative problem-solving abilities when called for
• Computer skills in Microsoft Office, Microsoft Excel, Microsoft PowerPoint, QuickBooks, Customer Relationship Management Software, and Social Media
• Initiative to learn about local and international businesses, economic development, and advocacy • Fundraising, economic, and community development experience is desirable
$43k-63k yearly est. 2d ago
Bilingual Retail Sales Associate
2020 Companies 3.6
Mercedes, TX job
Job Type:
Regular
Full-Time (Spanish Bilingual) Retail Sales - Immediate Hire - Paid Training
On behalf of our client, Reliant, by NRG, we are looking for Retail Sales Associates with enthusiastic personalities to join our team of Energy Pros.
Bring your potential, and we will maximize it.
Promote services that everyone needs.
As an Energy Pro, You Will:
* Work within your local retailer
* Fluent in both English and Spanish (must be able to read, write & speak Spanish)
* Engage with consumers about Reliant electricity plans
* Help customers in your community by lowering their energy costs
* Learn how to uncover consumer desires and overcome objections
* Foster professional relationships with customers and fellow employees
* Welcome customers and politely offer solutions
* Collaborate with your team to accomplish goals and celebrate success
* No door-to-door, cold calling, or telemarketing
What's in it For You?
* $14/hour base paid weekly
* Base + uncapped commission
* Career growth and advancement opportunities
* Paid training course
* Next day pay on-demand with DailyPay
* Premier retail locations
* Health benefits, paid time off, and 401k w/ company match
About 2020 Companies
2020 Companies is an outsourced Sales & Marketing company representing Reliant. We hire Sales Representatives and other types of brand advocates to fortune 200 companies. Let us help you find a fun job in retail sales or events! 2020 Companies recruits, hires, trains, and cultivates Sales Representatives, Brand Ambassadors, Merchandisers, and casted-talent, to tailor a full-package solution to clients wanting to grow their market share, build brand awareness, expand distribution channels, and connect people with consumers.
CLICK "APPLY" NOW FOR IMMEDIATE CONSIDERATION
We are committed to maintaining a diverse and inclusive environment offering an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
#SalesAssociate #Sales #Retail #Job #Career
Job Description:
* Sell products and services in a retail store, kiosk, and/or event environments
* Maintain professional interaction with both customers and fellow employees
* Meet or exceed personal sales goals on a monthly basis
* Courteously welcome customers and offer assistance
* Direct customers by escorting them to displays; assess needs and suggests products to fit those needs
* Advise customers by providing information on products and services
* Help customers make selections by building customer confidence
* Accurately document and report sales
* Contribute to team effort by accomplishing related results as needed
* Responsible for accurately tracking and communicating all activity to Retail Operations
* Ensure work station/kiosk is clean, well-organized, functional and presentable at all times
* Responsible for submitting all paperwork completely and accurately
Performance Measurements:
* Regular and prompt attendance
* Meet established monthly/weekly sales quota/goals
* Customer/client satisfaction based on rejection percentage and substantiated complaints
Qualifications:
* High school diploma or equivalent required
* Six (6) months prior sales, retail, telecom or marketing experience
* Demonstrated knowledge of products and services
* Excellent communications, presentation, interpersonal and problem-solving skills
* Impeccable integrity and commitment to customer satisfaction
* Ability to multi-task in a fast-paced, team environment
* Must be available to work evenings, weekends and holidays as needed
* Ability to maintain customer confidentiality
* Fluent in both English and Spanish (must be able to read, write & speak Spanish)
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
$14 hourly 5d ago
Managing Partner, IT Strategy Consulting, HTTP (High-Tech Providers)
Gartner 4.7
Irving, TX job
Who we are
Gartner's Consulting business is an extension of Gartner's industry‑leading IT Research. From CIOs to leaders in business and government, we help Gartner clients across enterprises translate insights into transformational actions and achieve their mission‑critical priorities. Leveraging the breadth of Gartner's resources, Consulting is growing rapidly, with unlimited potential to continue expanding our client base.
What we do
Technology Strategy Consulting. We engage our clients on a deeper level through hands‑on, project‑based work grounded in the insights and advice of our Research and Advisory organization. We help our clients optimize their IT performance by guiding them toward the right strategic decisions for their business. We deliver value to clients by helping them execute on their strategic priorities across all sectors, including:
Digital Acceleration and Transformation
Enterprise Enablement
Big Data and Analytics
Applications Rationalization
Cloud Strategy
Sourcing and Ecosystem Optimization
Security and Risk Management
Benchmarking
Contract and Cost Optimization
What you will do
Our Managing Partners sustain and grow Gartner Consulting's relationship with a defined portfolio of clients. You will advise clients at the highest strategic level on both big‑picture and tactical matters, showcasing how technology enables a wide range of business outcomes. You will collaborate with Expert Partners and others to bring the best solutions to our clients.
What you will need
Experience within a well‑regarded management consultancy in a project delivery and sales capacity aligned to technology firms.
Prior experience in a problem‑solving capacity such as a solution/technical architect or analyst preferred.
Experience working with multiple IT solutions.
A consistent track record of leading people and building high‑performing teams that leverage technology to drive the mission‑critical priorities of commercial or government entities.
An ability to inspire and motivate professionals from both technical and non‑technical backgrounds toward a common goal.
An unwavering commitment to the success of your team, and willingness to provide constructive/corrective action when needed.
Demonstrated intellectual curiosity and the creative development of solutions and strategies to solve client problems. Must adapt Gartner frameworks and methodologies to strike at the heart of a client's most pressing business challenges.
An ability to be hands‑on and to manage multiple client priorities simultaneously.
MBA or other advanced degree preferred.
Who you are
Comfortable selling to, influencing, and building trust‑based, value‑added relationships with senior executives.
Coachable and embracing of best practices and feedback as a means of continuous improvement.
A consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges.
Proven track record in achieving/exceeding revenue targets.
Ability to travel to client sites as necessary.
Benefits
Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive-working virtually when it's productive and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Compensation
Base salary range: $184,000 - $248,000. Employees will also participate in an annual bonus plan or a role‑based, uncapped sales incentive plan. We offer generous PTO, a 401(k) match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
Gartner believes in fair and equitable pay. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other protected status. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you require reasonable accommodations, please contact Human Resources at ***************** or email ApplicantAccommodations@gartner.com.
#J-18808-Ljbffr
$184k-248k yearly 4d ago
Conference Planner, Exhibit Operations
Gartner 4.7
Irving, TX job
This Conference Plannerwill have responsibility over exhibit operations, service delivery and sponsorship fulfillment for Gartner's Senior Leaders conference portfolio in the North America region.This role isresponsible for the development, management and execution of various conference elements relating to exhibits and sponsorship.
What You Will Do:
Lead operational delivery of all exhibitor elements across multiple B2B conferences includingproject management, floor plan management, financial management (forecasting, budgeting and reconciliation), staff planning and production scheduling.
Develop, maintain and improveexhibit floor plansto maximize revenue opportunities and engagement.
Manageevent budgetswith direct responsibility for all costs associated with exhibitor fulfillment and delivery; produce accurate monthly forecasts and manage expenses effectively.
Attend events as theonsite leadfor exhibit delivery including managing the production schedule, agency partners and vendors and event staff.
Develop and maintainexhibit inventoryas it relates to the show floor, speaking sessions and other marketing opportunities.
Analyze datato determine best course of action on various event elements.
Manage andmaintain an online portalthat holds all logistical information and details for exhibitors ensuring best possible experience for clients.
Anticipate and react to client requests with aservice focusthat delivers exceedingly high value to drive exhibitor retention.
Liaise with key event partners and team members (internal and external) to ensure successful event execution; build andmaintain good relationshipsby establishing trust and a working partnership.
What You Will Need:
Bachelor's Degreepreferred
1-3+Years Event Management, Experiential Marketing, Event Marketing and/or Tradeshow Management
Proven event operational skills including production schedules, budget management and event staffing
Project management experience on detailed programs with multiple variables and dependencies
Proven experience in managing agency and vendor partners
Strong interpersonal and relationship building skills especially with senior level professionals, cross-functionally and with agency partners
Creative, innovative and strategic thinker with a strong attention to detail
Strong financial management skills
Motivated team player with desire to learn and grow
Strong oral & written communication skills
Excellent written/oral communication and presentations skills
Effective problem solving, time management and organization skills
Demonstrated ability to adapt, implement and manage change and strive for continuous improvement
Passionate approach/methodology to deliver exceptional results
Ability to thrive in high pressure situations
Willingness to travel, domestic and international
#LI-JT4
#LI-hybrid
#ConferencesOperations
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 49,000 USD - 75,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email .
Job Requisition ID:104662
By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link: applicant-privacy-policy
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$59k-80k yearly est. 7d ago
Feed Build - Bilingual (Spanish)
Bigcommerce 4.8
Austin, TX job
Welcome to the Agentic Commerce Era
At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.
As a Commerce brand, Feedonomics is a leading product feed management platform that helps brands, retailers, and agencies list and optimize products across top ecommerce channels worldwide. Feedonomics manages everything from onboarding to ongoing feed optimization, enabling our clients to scale faster with less effort. Feedonomics has earned a strong reputation for a full-service model and powerful technology-all rooted in a commitment to excellence.
Summary
As a Feed Build Specialist, you'll play a key role in setting up and optimizing product data feeds for our clients. You'll work with raw product data and turn it into clean, high-performing feeds tailored for platforms like Google, Meta, and other comparison advertising channels. You'll make sure feeds meet client needs and follow best practices before the feed is launched, and you'll also help troubleshoot and resolve any issues that come up after launch. This is a great opportunity to build hands-on experience in e-commerce data management.
Key Responsibilities:
Feed Optimization & Management
Analyze imported product data and client requirements to inform custom feed builds.
Transform raw data into fully optimized product feeds, following Feedonomics' best practices and industry standards.
Filter and structure large volumes of product data into high-quality, channel-compliant listings.
Ensure data integrity by reviewing and validating product feeds for completeness, accuracy, and consistency.
Launch optimized feeds in Google Merchant Center and monitor for successful ingestion.
Troubleshoot and resolve feed errors or issues in Google Merchant Center.
Configure and maintain additional export channels including Facebook, Instagram, Meta, and Snapchat.
Client & Account Management
Maintain proactive communication with clients throughout the feed build process via internal ticketing systems.
Conduct client meetings via Google Meet or Zoom to gather requirements, provide updates, and address questions.
Perform data analysis and feed configuration at scale, supporting accounts with up to 1M+ SKUs.
Cross-Functional Collaboration
Collaborate effectively with Enterprise Feed Managers to align on client goals and build execution.
Partner with Enterprise Feed Coordinators to gain a clear understanding of feed specifications and client use cases.
Liaise with the Development team when needed to resolve technical challenges or escalate complex issues.
Requirements
1 + year of e-commerce B2B client experience
1+ year experience working with large datasets (up to 1M+ SKUs), with a strong focus on data accuracy, transformation, and performance optimization across multiple marketing channels or platforms.
Strong interpersonal and communication skills with the ability to build and maintain effective client relationships.
Proven ability to interpret client requirements and translate them into high-quality, actionable feed solutions.
Foundational data analysis skills with attention to detail and a drive for accuracy.
Demonstrated critical thinking and problem-solving capabilities, especially in technical or data-centric contexts.
Comfortable working under tight deadlines and managing multiple priorities in a fast-paced environment.
Hands-on experience with digital advertising channels, including PPC, Display, and Social platforms.
Relevant certifications such as Google Ads, Bing Ads, or Google Analytics are a plus.
Familiarity with basic HTML or SQL is preferred.
Bachelor's Degree in computer science or, in lieu of degree, High School Diploma or GED
Proficient in Spanish both written and oral required
#LI-KE1
#LI-Hybrid
(Pay Transparency Range: $22.00 - $26.00)
The exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications.
Inclusion and Belonging
At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.
Learn more about the Commerce team, culture and benefits at *********************************
Protect Yourself Against Hiring Scams: Our Corporate Disclaimer
Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:
require payment of recruitment fees from candidates;
request personally identifiable information through unsanctioned websites or applications;
attempt to solicit money from you as part of the hiring process or as part of an employment offer;
solicit money to complete visa requirements as part of a job offer.
If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.
$29k-38k yearly est. Auto-Apply 36d ago
Cycle One
Tyler Union 4.0
Tyler, TX job
Job Qualifications Job Additional Information All your information will be kept confidential according to EEO guidelines. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.
$31k-35k yearly est. 6h ago
Technical Support Engineer, Splunk o11y Cloud (Fedramp)
Cisco Systems, Inc. 4.8
Richardson, TX job
Meet the Team
Join us as we pursue our disruptive new vision to provide a world-class, real-time observability platform that combines logging, monitoring, and tracing.
We are seeking an individual with technical support or consulting experience to provide support services for the Splunk Observability Cloud solution. This individual will work closely with our customers and field delivery personnel to provide break-fix support, operational maintenance, and Premium support services. This position is an integral part of the long-term plan to grow the relationship with our customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in a fast-paced, customer-focused, and fun environment.
Diversity Matters, we harness our unique strengths to deliver the best outcomes. We work closely with several different parts of the organization to learn and educate each other, then we build the right solution for all parties; transparency is at our core. We have fun doing phenomenal work with great people. Come become one of us.
This role can be performed out of our Richardson, TX or Boulder, CO locations.
Your Impact
Support customers who have implemented the Splunk Observability Cloud SaaS solution, guiding the resolution of customer issues and escalations in a professional and timely manner, adhering to SLA guidelines.
Provide clear and effective written and verbal communication to customers, including phone and Webex-based support.
Collaborate with Splunk Development Engineers and Customer Success teams to address customer problems effectively.
Contribute to the creation of technical knowledge content to empower customer self-service.
Utilize existing troubleshooting skills and web technologies knowledge, while further developing expertise in development languages such as .NET, Java, and/or node.JS.
Thoroughly investigate technical issues to determine root causes and propose effective solutions or workarounds.
Support the reproduction of customer issues, file detailed bug reports, escalate cases to Engineering when necessary, and provide comprehensive documentation.
Minimum Qualifications
Applicants MUST be a U.S. Citizen due to the position may require access to U.S. export-controlled technologies, technical data, and/or sensitive government data.
Flexibility to participate in on-call rotations may be required to support our federal customers.
3+ years of experience in customer support, technical account management, or a related field.
A foundational understanding of Kubernetes, REST APIs, cloud computing, and observability concepts.
Exceptional verbal and written communication skills.
Strong troubleshooting and analytical abilities.
Preferred Qualifications
Excellent time management skills with the ability to effectively prioritize SLA-driven customer issues.
A passion for technology and a dedication to thriving in an ever-evolving technical environment.
A customer-centric attitude and a strong willingness to learn.
A Bachelor's degree in computer science or a related field, or equivalent work experience.
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $94,200.00 to $125,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$117,600.00 - $171,500.00
Non-Metro New York state & Washington state:
$102,400.00 - $165,800.00
* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
$117.6k-171.5k yearly 7d ago
Fabrication Lead
Stratus 3.8
San Antonio, TX job
There's never been a better time to join Stratus! As the market leader in brand implementation and maintenance, we transform how national brands connect with their customers. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.
From our locations across the country, to our corporate headquarters in Mentor, Ohio, every employee is a stakeholder in Stratus' success. This environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.
Job Sumary: The Fabrication Lead oversees daily operations in the fabrication department, ensuring the production of high-quality signs, frames, structures, and other custom components. This role combines technical expertise with leadership responsibilities, focusing on efficient workflows, team mentoring, and maintaining safety and quality standards. The Fabrication Lead is also responsible for troubleshooting issues, coordinating with other departments, and driving continuous improvement initiatives.
Responsibilities
Oversee and guide the fabrication team, ensuring projects are completed on time and meet quality standards.
Fabricate and assemble signs, frames, and structures using equipment such as CLN Notcher, CLN Bender, and Letter Lock Punch.
Set up, operate, and troubleshoot fabrication machinery to ensure smooth operations.
Review work orders, blueprints, and project specifications to plan and prioritize tasks.
Train and mentor team members to enhance their skills and ensure adherence to company standards.
Inspect completed work to ensure it meets specifications and address any quality issues promptly.
Monitor inventory levels of materials and tools, coordinating with procurement as necessary.
Collaborate with the Production Supervisor to address personnel issues, optimize workflows, and resolve production bottlenecks.
Document production activities, including material usage, job progress, and equipment maintenance.
Maintain a clean and organized work environment to promote safety and efficiency.
Perform routine maintenance on fabrication equipment and tools to ensure reliability and longevity.
Qualifications
Must be at least 18 years old.
High school diploma or equivalent preferred; additional certifications in fabrication or related fields are a plus.
3+ years of fabrication experience, with expertise in operating and maintaining fabrication equipment.
Experience in the custom sign manufacturing industry preferred.
Previous leadership or team coordination experience is highly desirable.
Advanced mechanical skills, including proficiency with power tools, punch presses, press shears, and other fabrication equipment.
Strong organizational and time-management skills to oversee multiple projects simultaneously.
Ability to read and interpret blueprints, engineering drawings, and work orders.
Excellent communication skills to provide clear instructions and feedback to team members.
Problem-solving abilities to address production challenges and implement process improvements.
High attention to detail and a commitment to maintaining quality standards.
Ability to stand, bend, and move for extended periods.
Regularly lift and handle materials weighing up to 50-80+ lbs, with the use of lifting equipment as necessary.
Comfortable working in a manufacturing environment with moderate to loud noise levels.
Familiarity with lean manufacturing principles or continuous improvement practices is a plus.
Proficiency in using computer systems for documentation and tracking production activities.
Why Work With Us
Supportive & Friendly Culture
Manage national accounts for Fortune 500 companies
Medical, Dental, Vision coverage options
Flexible Spending & Health Savings Accounts
Company paid Life Insurance
401k with Employer Contribution
Company paid Short/Long Term Disability
Generous Paid Time Off program + Holidays
Career Growth Opportunities and Career Mapping
Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors
eeo/mfdv
$54k-93k yearly est. Auto-Apply 10d ago
Trader Desktop Support
Central Business Solutions 3.2
Houston, TX job
Trader Support provides dedicated in-person ('on the floor') business proximate IT support to Traders and Front Office Commercial staff, workers with real-time impacts to the trading business. The team serves as a first point of contact for all Trading IT issues, of which includes standard desktop services and general triage for enterprise and application services for their designated locations and remote sites at times. This role is expected to maintain operational effectiveness within a high-pressure and demanding environment, while performing trader supporting tasks.
Dimensions
The role works to provide or maintain IT operational effectiveness within the trading environment. They provide the first level of support for things such as PC hardware and networking systems, Windows environment, standard Microsoft Office packages, trading specific packages used for analytics, a variety of external information services, online trading systems and services and all 'in house' systems essential for the trading network to function. To fulfil this role, they need to be familiar with local major Trading systems, and with the way in which these are used by the Business to facilitate their work. They are also required to liaise with the Global Helpdesk, Trading Delivery Vertical Teams, other IT Teams and external Vendors on such issues that cannot be addressed within the TS team. This role is evolving and becoming more technical to better support the business needs as they are now developing tools/apps on their own.
Accountabilities
Provide effective IT floor support to resolve immediate operation issues to minimise impact; 1st level troubleshooting; Windows OS, PC, network, Microsoft Office (M365 suite), Exchange and Active Directory, trading specific packages, external information services, online trading platforms, bespoke trading applications
Maintain good working relationship with stakeholders such as the Trading business users, IT Service Desk and partners, vendors, and IT management
Work collaboratively within Shell IT (i.e., Service Assurance team, Enterprise Services and Application Operations) to coordinate effective resolutions to operational issues
Ensure all required security, compliance and equipment demand processes and procedures are followed
Facilitate local deployment of software and hardware rollouts, as required
Provide support during the regional annual Business Continuity tests
Balancing satisfying user requests while adhering to the IT policies and processes
Apply technical acumen towards continuous improvements to processes and tools both inside the team and to support the business
Requirements
Relevant Information Technology or Management Information Systems education at bachelor's degree level or equivalent (qualified associates deg.)
Minimum of 2-3 years of desktop or infrastructure support experience preferably in End-User environment
Excellent English language communication skills
Strong technical knowledge of industry standard PC technologies and the Trading user desktop environment
Experience with call-logging systems (i.e., ServiceNow)
Excellent customer-facing, interpersonal skills
Affinity with both technology and business processes
Ability to deal with business and IT management at all levels
Ability to prioritise in a demanding environment with multiple deliverables
Self-starter, reliable and able to work with minimum supervision
Strong knowledge of Windows OS, MS Office products (M365), Exchange, AD
Awareness of market data feed services (i.e., Reuters, Bloomberg ICE, MarketView)
Knowledge of development/scripting tools (i.e., Excel, VBA, Java, Power Shell, MS Power Platform)
Knowledge of support, troubleshooting processes and ITIL certification a plus
-- Best Regards,
Nikhil Chandrakar
Central Business Solution (CBSInfosys)
37600 Central Ct Suite 214 Newark, CA, 94560
Direct: **************
LinkedIn: ************************************ Central Business Solutions, Inc(A Certified Minority Owned Organization) Checkout our excellent assessment tool: ************************* Checkout our job board : *********************** ===================================================== Central Business Solutions, Inc 37600 Central Court Suite 214 Newark CA, 94560 Phone: ************* Fax: ************** Web: ************************* =====================================================
$67k-119k yearly est. 60d+ ago
Luxury Airport Lounge GM: Lead Guest Experience
Sodexo 4.5
Dallas, TX job
A hospitality services company is seeking an Assistant General Manager to manage daily operations at a luxury airport lounge. Key responsibilities include achieving financial targets, developing staff, and ensuring exceptional guest experiences. The ideal candidate should have a Bachelor's Degree and over 3 years of management experience in hospitality, with strong leadership and communication skills. Competitive compensation and comprehensive benefits are offered, including healthcare and career growth opportunities.
#J-18808-Ljbffr
$41k-76k yearly est. 2d ago
Community Services Technical Support Specialist
Opengov 4.4
Dallas, TX job
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
Job Summary:
The Technical Support Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be energized by analytical problem solving, and be interested in learning about and using AI to solve complex problems.
This entry-level position is designed for individuals eager to learn and grow within a fast-paced environment. You'll receive hands-on training, mentorship, and clear pathways for advancement.
The Technical Support Specialist provides our customers omni-channel support via Phone, Chat, Web, and Email. The Technical Support Specialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training.
Responsibilities:
Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.
Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.
Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations.
Triage customer reported incidents for severity, urgency and content to ensure consistency and quality.
Perform research across various tools to determine if the incident is a known issue or defect.
Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce.
Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies.
Contribute to the existing knowledge base to support customer self-service and training.
Participate in scheduled training sessions to learn internal and proprietary technologies.
Utilizing AI tools to service more customers faster with higher quality.
Requirements and Preferred Experience:
Experience in working with/troubleshooting: SQL and Data Management, GIS, ETLWorks pipeline, API data failures
Ability to build strong interpersonal, written and verbal communication skills required.
Strong technical aptitude to problem solve and understand complicated problem statements required.
Ability to develop and maintain clear documentation for triaging, responding to, troubleshooting, and resolving issues.
Excellent organizational, time-management, and prioritization skills required.
Ability to collaborate and thrive within a team environment required.
Ability to learn new technologies and concepts quickly required.
Ability to handle multiple competing priorities required.
Must be able to work specific shifts to provide support during business hours required.
Participate in rotating on-call after business hours support required.
Experience or interest in using AI
Compensation:
$52,000 - $60,000
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
Why OpenGov?
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.
A Team of Passionate, Driven People
This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Compensation Range: $52K - $60K
Apply for this Job
$52k-60k yearly 3d ago
Moogsoft Event Correlation Consultant
Collabera 4.5
The Woodlands, TX job
This position emphasis is “Event Correlation” as it pertains to the Monitor of Monitors (MOM) level of event processing
· Use communication and process skills to understand monitoring alerts/tools to ingest into Event Correlation tool
· Prior EM experience and related architecture knowledge is preferred.
At a high level, this role will include the following types of activities:
· Maintain Moogsoft tool performance in accordance with performance testing baseline
· Design/implement new system interfaces as the MOOG deployment matures and grows
· Work/remediate Moogsoft incident tickets and other Moogsoft operational issues
· Applying, testing and implementing software product upgrades and patches
· Provide operational support to have the data feeds into Moogsoft are occurring as designed
· Provide operational support of Tower team dashboards
· Work cross-organization and/or cross-tower to perform daily duties
Qualifications
Moogsoft Event Correlation Experience / Skills:
· Experience implementing and administering Moogsoft's AIOps Event Correlation tool (formerly known as Incident.MOOG)
· Experience with Linux administration skills (Basic OS administration, socket communication, tools integration)
· Knowledge of scripting: with Java scripts and SSH
· Experience with MySQL database technology
· Experience with Event management and/or Monitoring tools
Additional Information
To discuss further about this position, please reach out to me at **************.
Riya Jain
Technical Recuiter
Collabera
$66k-84k yearly est. 60d+ ago
AI Product Consultant and Pilot Implementation (Pre-Sales)
Zendesk 4.6
Remote or Austin, TX job
Lead pilot engagements end-to-end to prove the value of Zendesk AI through technical configuration, integration and validation against success metrics.
This role sits at the critical intersection of technology and strategy in the pre-sales cycle; on one hand, you will be hands-on in building and implementing pilots using our latest AI tools, whilst on the other, you will ensure pilots directly address strategic business outcomes for our customers (e.g. reducing support costs, improving quality of service) and align with our sales strategy to accelerate time to signature for commercial agreements.
By rapidly delivering working pilots for high-value strategic customers, our team proves the art of the possible in a live (real world) scenario to advance adoption and de-risk investment decisions.
Working in direct collaboration with our Sales team, the Agentic Strategist is a high impact role directly on the frontline building trust and credibility by aligning Zendesk's AI offerings with the prospective customer's specific challenges and goals.
Key Responsibilities
Own pilot discovery, scoping and delivery
Partner with the account team (e.g., Sales, Solutions Consulting and Customer Success) throughout the engagement
Collaborate with customers to optimise the building blocks for successful AI adoption (knowledge, on Messaging not Chat, procedures, data) - “readiness”
Configure AI product features and build integrations as needed
Coordinate with PS resources as required for additional support and complex integrations
Interface with Product to flag feature dependencies and request assistance to manage product gaps
Own the design of strategies to ensure effective testing and quality assurance of AI agents & Copilot to obtain customer acceptance / sign-off for launch
Collaborate with Sales teams to manage stakeholder relations and expectations at the account level
Evaluate pilot performance, track and report on outcomes against success metrics
Maintain documentation for hand-off post-pilot
Be a product expert and super-user first, maintain deep understanding of the entire Zendesk product suite, with emphasis on AI agents and Copilot
Key Skills
Have a start-up mindset, agility to adapt to rapid product evolutions and react with urgency to solve new challenges for customers
Strong Zendesk product knowledge and customer-facing skills
Highly technical (some basic coding skills), comfortable collaborating with customers at pace to build solutions
Experienced in project management (structured delivery), relationship management and enterprise SaaS or AI implementations “Can do it themselves but also lead a team of implementers”
Proactive, outcome-driven mindset
Excellent communication and storytelling ability to articulate both technical details and business outcomes (written and verbal)
Demonstrated experience in change management for enterprise SaaS/AI programs (e.g., ADKAR/Prosci-style methods)
Strong facilitation and communication skills to drive executive alignment, frontline enablement, and post‑pilot handoff
Evidence of accelerating adoption/time‑to‑value through structured change and training plans
Key Success Metrics
Commercial Impact
Pilot Conversion Rate (% / # of pilots that successfully convert to signed commercial deals)
Customer Impact
Percentage of tickets (human workload) fully automated (AI Agents) or augmented (Copilot)
Customer Stakeholder Satisfaction (feedback from customer stakeholders at pilot completion)
Operational Excellence
Time-to-Value (average time from pilot kick-off to signed commercial deal)
Risk & Dependency Management (effective mitigation of risks and dependencies without escalations)
Scalability
Reusability of Assets (% of procedures, components, workflows or integrations that can be reused across future pilots)
Knowledge Transfer (quality of handover to PS / CS teams for scaling post-pilot)
Innovation Contributions (No. of new solution approaches, clearly articulated product feedback, or best practices identified through pilots)
The US annualized base salary range for this position is $137,000.00-$205,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.
$137k-205k yearly Auto-Apply 10d ago
Partner Business Manager
Commvault 4.8
Dallas, TX job
Recruitment Fraud Alert
We've learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
What to know:
Commvault does
not
conduct interviews by email or text.
We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
If you suspect a recruiting scam, please contact us at ******************************
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
The CDW Partner Business Manager will be accountable for the sales success of our sell through and sell with initiatives with CDW in a given territory. As a team, we need to develop the strategy, plan, and implement the go to market and key partner sales initiatives. In addition, build initiatives and strategic plans to drive incremental revenue for the partner(s) and at Commvault.
**This position can be based in Phoenix, AZ or Dallas, TX***
What you'll do...
Ownership of partners sourced pipeline and revenue (quota) number in a territory
Present portfolio and partner program benefits to partner teams in territory
Building and implementing territory/district plans targeted at growing our mutual business
Owning the territory business and sales execution plan between Commvault and their partners
Develop trusted advisor relationship with key partners in territory
Identifying mutual key strategic “plays”; Secure executive sponsorship and establish the key success criteria which will be used to focus the two organizations on agreed upon play
Ability to demonstrate all partner routes-to-market within territory (ex. VAR, Alliances, MSP's, Distribution)
Drive account mapping and regional sales meetings to build partner relationships
Lead and drive partner engagement with CVLT sales organization for resell, co-sell and services delivery
Increase share of mind and share of wallet for Commvault solutions at Partner
Who you are...
Regional and/or National partner (Americas) experience highly desired, especially with CDW
Proven track record of partner Sales leadership, alliances and eco-system development with large, sophisticated partner relationships
Strong solid understanding and shown capabilities working across the alliances lifecycle including product management, product marketing, sales, services to drive OEM and partner bundles solution plays
Confirmed capability to build multifaceted strategies to attach vendor solutions to partner value propositions and improve sell-thru revenues
Strong collaboration skills and working in a highly matrixed virtual environment to accomplish your objectives
Solid understanding of distribution models, Channel programs and the “value exchange” elements of partner relationships
10 - 15 years of validated executive experience in Sales / business development
Travel up to 50%
Meet the Hiring Manager: Jay Balli - Sales Director
You'll love working here because:
High income earning opportunities based on self performance
Opportunity for Presidents Club
Employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
Sales training in MEDDIC and Command of the Message
Generous competitive benefits supporting your health, financial security, and work-life balance
Ready to #makeyourmark at Commvault? Apply now!
#LI-JD1
Thank you for your interest in Commvault. Reflected below is the minimum and maximum base salary range for this role. At Commvault we use broad salary ranges in our job postings to reflect the diverse levels of expertise and experience among our candidates and is not reflective of the total compensation and benefits package. The specific salary offered will be determined based on your unique qualifications, including your relevant experience, skills, and the value you bring to the role. While the range provides a general idea of the compensation, it is important to note that placements within the range are not automatic and will be carefully considered to ensure a fair and competitive offer. We are committed to rewarding talent and experience.
Pay Range$93,500-$182,850 USD
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to ******************************.
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$93.5k-182.9k yearly Auto-Apply 1d ago
Principal Technical Consultant, Data & Integrations Specialist, Platform Products Expert Implementation Services
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