Claims Trainer
Bucyrus, OH jobs
The Claims Trainer is tasked with developing, facilitating, and assessing training initiatives for claims associates to promote consistency, accuracy, and efficiency in claims processing. Responsibilities include supporting onboarding processes, continuous education, training on system updates, and compliance programs, while working closely with subject matter experts and leadership to identify training requirements and enhance overall performance.
Essential Functions
* Designs and delivers training programs for new hires and existing associates on claims systems, procedures, policies, and best practices.
* Facilitates classroom, virtual, one-on-one sessions as well as on-the-job training.
* Develops training materials including manuals, job aids, e-learning modules, and presentations.
* Conducts training needs assessments in collaboration with claims leadership.
* Creates and maintains a structured curriculum aligned with regulatory requirements, company standards, and adult learning principles and instructional design models.
* Monitors trainee progress and provides feedback and coaching to improve performance.
* Partners with managers to address performance gaps through targeted training.
* Trains associates on updates to claims systems, workflows, and regulatory changes.
* Provides regular reports to management on training effectiveness and outcomes.
* Assists other departments with training initiatives as needed (e.g. underwriting, customer service).
* Participates in cross-functional projects related to claims operations.
* Assists with coordinating logistics for training events, workshops, and conferences.
* Attends industry seminars and training to stay current on claims trends and instructional techniques.
* Works with claims operations leader on system enhancements.
* Performs other duties assigned, including claims handling to assist in overflow in times of need.
Working Conditions
* Normal office working conditions.
* Sitting for extended periods of time.
* Extended computer usage with potential eye strain and fatigue.
* Stress associated with meeting deadlines.
QUALIFICATIONS
Skills and Abilities
* Strong verbal and written communication skills.
* Strong presentation and facilitation skills.
* Strong organizational and detail-oriented skills.
* Ability to assess training needs, analyze performance gaps and develop solutions.
* An active listener who understands learner needs and organizational goals.
* Proficiency in claims systems and Microsoft Office applications.
* Ability to provide instructional design and adult learning principles.
* Skilled in creating engaging content.
* Ability to manage multiple projects and adapt to changing priorities.
* Exceptional customer service skills.
Education/
Experience Requirements
* Bachelor's degree preferred but equivalent experience considered.
* Three or more years in claims handling or training in a Property and Casualty insurance environment.
SUPERVISION
Supervision Received
* Limited supervision.
* Self-reliant with minimal oversight.
* Refers complex or atypical problems to the Claims Operation Manager, providing suggestions for resolution.
Supervision
Exercised
* None.
Claims Trainer
Bucyrus, OH jobs
The Claims Trainer is tasked with developing, facilitating, and assessing training initiatives for claims associates to promote consistency, accuracy, and efficiency in claims processing. Responsibilities include supporting onboarding processes, continuous education, training on system updates, and compliance programs, while working closely with subject matter experts and leadership to identify training requirements and enhance overall performance.
Essential Functions
Designs and delivers training programs for new hires and existing associates on claims systems, procedures, policies, and best practices.
Facilitates classroom, virtual, one-on-one sessions as well as on-the-job training.
Develops training materials including manuals, job aids, e-learning modules, and presentations.
Conducts training needs assessments in collaboration with claims leadership.
Creates and maintains a structured curriculum aligned with regulatory requirements, company standards, and adult learning principles and instructional design models.
Monitors trainee progress and provides feedback and coaching to improve performance.
Partners with managers to address performance gaps through targeted training.
Trains associates on updates to claims systems, workflows, and regulatory changes.
Provides regular reports to management on training effectiveness and outcomes.
Assists other departments with training initiatives as needed (e.g. underwriting, customer service).
Participates in cross-functional projects related to claims operations.
Assists with coordinating logistics for training events, workshops, and conferences.
Attends industry seminars and training to stay current on claims trends and instructional techniques.
Works with claims operations leader on system enhancements.
Performs other duties assigned, including claims handling to assist in overflow in times of need.
Working Conditions
Normal office working conditions.
Sitting for extended periods of time.
Extended computer usage with potential eye strain and fatigue.
Stress associated with meeting deadlines.
QUALIFICATIONS
Skills and Abilities
Strong verbal and written communication skills.
Strong presentation and facilitation skills.
Strong organizational and detail-oriented skills.
Ability to assess training needs, analyze performance gaps and develop solutions.
An active listener who understands learner needs and organizational goals.
Proficiency in claims systems and Microsoft Office applications.
Ability to provide instructional design and adult learning principles.
Skilled in creating engaging content.
Ability to manage multiple projects and adapt to changing priorities.
Exceptional customer service skills.
Education/
Experience Requirements
Bachelor's degree preferred but equivalent experience considered.
Three or more years in claims handling or training in a Property and Casualty insurance environment.
SUPERVISION
Supervision Received
Limited supervision.
Self-reliant with minimal oversight.
Refers complex or atypical problems to the Claims Operation Manager, providing suggestions for resolution.
Supervision
Exercised
None.
Auto-ApplyClaims Trainer
Bucyrus, OH jobs
The Claims Trainer is tasked with developing, facilitating, and assessing training initiatives for claims associates to promote consistency, accuracy, and efficiency in claims processing. Responsibilities include supporting onboarding processes, continuous education, training on system updates, and compliance programs, while working closely with subject matter experts and leadership to identify training requirements and enhance overall performance.
Essential Functions
Designs and delivers training programs for new hires and existing associates on claims systems, procedures, policies, and best practices.
Facilitates classroom, virtual, one-on-one sessions as well as on-the-job training.
Develops training materials including manuals, job aids, e-learning modules, and presentations.
Conducts training needs assessments in collaboration with claims leadership.
Creates and maintains a structured curriculum aligned with regulatory requirements, company standards, and adult learning principles and instructional design models.
Monitors trainee progress and provides feedback and coaching to improve performance.
Partners with managers to address performance gaps through targeted training.
Trains associates on updates to claims systems, workflows, and regulatory changes.
Provides regular reports to management on training effectiveness and outcomes.
Assists other departments with training initiatives as needed (e.g. underwriting, customer service).
Participates in cross-functional projects related to claims operations.
Assists with coordinating logistics for training events, workshops, and conferences.
Attends industry seminars and training to stay current on claims trends and instructional techniques.
Works with claims operations leader on system enhancements.
Performs other duties assigned, including claims handling to assist in overflow in times of need.
Working Conditions
Normal office working conditions.
Sitting for extended periods of time.
Extended computer usage with potential eye strain and fatigue.
Stress associated with meeting deadlines.
QUALIFICATIONS
Skills and Abilities
Strong verbal and written communication skills.
Strong presentation and facilitation skills.
Strong organizational and detail-oriented skills.
Ability to assess training needs, analyze performance gaps and develop solutions.
An active listener who understands learner needs and organizational goals.
Proficiency in claims systems and Microsoft Office applications.
Ability to provide instructional design and adult learning principles.
Skilled in creating engaging content.
Ability to manage multiple projects and adapt to changing priorities.
Exceptional customer service skills.
Education/
Experience Requirements
Bachelor's degree preferred but equivalent experience considered.
Three or more years in claims handling or training in a Property and Casualty insurance environment.
SUPERVISION
Supervision Received
Limited supervision.
Self-reliant with minimal oversight.
Refers complex or atypical problems to the Claims Operation Manager, providing suggestions for resolution.
Supervision
Exercised
None.
Auto-ApplyClaims Trainer
Redding, CA jobs
Train examiner and customer service level I staff on all related claim types for all Partnership lines of business using AMISYS Advance system and Claims Operating Instruction Memorandums.
Responsibilities
Train all levels of staff on all claim types on-site or regional site(s).
Train all levels of staff on CIF processing, generating and processing adjustments both on-site and regional site(s)
Provide feedback and recommendation to the Claims Audit Supervisor and Associate Director of Claims on staff training needs and system adjustments.
Create and maintain training materials
Maintain current knowledge of Partnerhsip Claims Policy and Procedures for all lines of business, Medi-Cal Provider Manual, Title 22 regulations, Knox Keene regulations, and CMS Medicare regulations.
Draft Claims Operating Instruction documentation for the Claims Director as assigned.
SECONDARY DUTIES AND RESPONSIBILITIES
Assist with system testing as needed.
Other duties as assigned.
Qualifications
Education and Experience
Minimum two (2) years of claims examining experience and completion of Partnership Claims training; or equivalent combination of education the experience.
Special Skills, Licenses and Certifications
Familiar with Medi0Cal and/or managed care claims processing. Knowledge of CPT, HCPC procedure coding, and ICD -9/ICD10 diagnostic coding. Typing speed 30 wpm and proficient use of 10-key calculator. Familiar with AMISYS or similar claims systems. Understanding of claims examining requirements. Valid California driver's license and proof of current automobile insurance compliant with Partnerrship policy are required to operate a vehicle and travel for company business.
Performance Based Competencies
Excellent oral and written communication skills. Ability to effectively exercise good judgment within scope of authority and handle sensitive issues with tact and diplomacy. Ability to work on multiple tasks within established time frames and sometimes conflicting priorities. Good organizational skills with ability to maintain accurate records and documentation of actions and decisions.
Work Environment And Physical Demands
Ability to use a computer keyboard. More than 60% of work time is spent in front of a computer monitor. When required, ability to move, carry or list objects of varying size, weighing up to 5 lbs.
All HealthPlan employees are expected to:
Provide the highest possible level of service to clients;
Promote teamwork and cooperative effort among employees;
Maintain safe practices; and
Abide by the HealthPlan's policies and procedures, as they may from time to time be updated.
HIRING RANGE:
$32.51 - $39.01
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.
Auto-ApplyClaims Trainer
Fairfield, CA jobs
Train examiner and customer service level I staff on all related claim types for all Partnership lines of business using AMISYS Advance system and Claims Operating Instruction Memorandums.
Responsibilities
Train all levels of staff on all claim types on-site or regional site(s).
Train all levels of staff on CIF processing, generating and processing adjustments both on-site and regional site(s)
Provide feedback and recommendation to the Claims Audit Supervisor and Associate Director of Claims on staff training needs and system adjustments.
Create and maintain training materials
Maintain current knowledge of Partnerhsip Claims Policy and Procedures for all lines of business, Medi-Cal Provider Manual, Title 22 regulations, Knox Keene regulations, and CMS Medicare regulations.
Draft Claims Operating Instruction documentation for the Claims Director as assigned.
SECONDARY DUTIES AND RESPONSIBILITIES
Assist with system testing as needed.
Other duties as assigned.
Qualifications
Education and Experience
Minimum two (2) years of claims examining experience and completion of Partnership Claims training; or equivalent combination of education the experience.
Special Skills, Licenses and Certifications
Familiar with Medi0Cal and/or managed care claims processing. Knowledge of CPT, HCPC procedure coding, and ICD -9/ICD10 diagnostic coding. Typing speed 30 wpm and proficient use of 10-key calculator. Familiar with AMISYS or similar claims systems. Understanding of claims examining requirements. Valid California driver's license and proof of current automobile insurance compliant with Partnerrship policy are required to operate a vehicle and travel for company business.
Performance Based Competencies
Excellent oral and written communication skills. Ability to effectively exercise good judgment within scope of authority and handle sensitive issues with tact and diplomacy. Ability to work on multiple tasks within established time frames and sometimes conflicting priorities. Good organizational skills with ability to maintain accurate records and documentation of actions and decisions.
Work Environment And Physical Demands
Ability to use a computer keyboard. More than 60% of work time is spent in front of a computer monitor. When required, ability to move, carry or list objects of varying size, weighing up to 5 lbs.
All HealthPlan employees are expected to:
Provide the highest possible level of service to clients;
Promote teamwork and cooperative effort among employees;
Maintain safe practices; and
Abide by the HealthPlan's policies and procedures, as they may from time to time be updated.
HIRING RANGE:
$32.51 - $39.01
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.
Auto-ApplyCommercial Insurance Trainer
Lincoln, NE jobs
The Commercial Operations Trainer leads training and quality assurance efforts across Unico's Commercial Lines team. This individual is responsible for onboarding and continuous training of account management staff, optimizing the use of the agency management system, and maintaining quality standards and process consistency across service teams.?This individual also maintains a small book of business.
Responsibilities
Training & Development
Design and deliver onboarding training on the agency management system, department workflows, and agency standards and procedures for new hires in the commercial insurance division.?
Develop and maintain training materials, job aids, and system guides for ongoing education.?
Conduct regular training workshops and one-on-one coaching to upskill existing team members.
Quality Assurance & Process Improvement
Monitor desk-level workflows to ensure alignment with agency procedures, service standards, and errors and omissions prevention efforts. ?
Conduct audits to assess documentation accuracy, service timeliness, and client engagement quality.?
Provide feedback and coaching to team members based on audit results and performance trends.?
Partner with leadership to identify and resolve gaps in processes, knowledge, or system use.?
System Optimization
Act as a subject matter expert on the agency management system.?
Assists with the implementation of system updates, configuration, and best practices.?
Provide frontline support for troubleshooting and optimization requests from account managers.?
Account Management
Manage a small book of commercial business, ensuring excellent service, retention, and client satisfaction.?
Serve as the primary contact for assigned clients, handling renewals, policy changes, and day-to-day service requests.?
Work collaboratively with producers and carriers to support client needs and maintain strong relationships.
Requirements
Professional Requirements
Education: A bachelor's degree, or the recognized equivalent in education and experience is required.
Experience: 5+ years of experience in commercial insurance or training/coaching within an agency setting.?Strong knowledge of commercial line coverages, workflows, and carrier relationships.?Experience with agency management systems and a passion for operational excellence.?Familiar with major insurance carriers and underwriting guidelines, and experience using CRM and lead generation tools.
Licensure: Property & Casualty insurance license required.
Skills | Abilities
Experience designing and delivering training in a professional setting.?
Expertise in teaching content and managing a classroom
Interact with classroom participants in a manner that demonstrates sensitivity, tact, and professionalism
Natural collaborator who can balance client service and internal support functions.?
A proactive mindset and ability to lead change through influence.?
Ability to translate business goals and objectives into realistic training curriculum
Established skills in adult learning principles
Excellent communication and interpersonal skills, and the ability to work with others.
Demonstrates strong PC skills including Word, Excel, and Outlook.
Knowledge of Agency Management Systems.
Detail-oriented with strong organizational and analytical abilities.?
Maintain a professional image.
Physical Demands | Working Environment
This is a full-time position.
Days and hours are Monday through Friday 8:00 AM to 5:00 PM.
Requires daily on-site presence in our Lincoln office.
This role's physical exertion is sedentary and takes place in an office environment.
Exerting up to 50 pounds of force occasionally and/or a negligible amount of force to lift, carry, push, pull, or otherwise move objects.
Substantial movements and repetitive motion of the wrists, hands, and/or fingers.
Individuals must have close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing, viewing a computer, and extensive reading.
Professional. Team Player. Positive. Trust.
UNICO Group is committed to the full inclusion of all qualified individuals. In keeping with our commitment, UNICO Group will take steps to ensure that people with disabilities are provided reasonable accommodation. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact People Operations at **********************
Easy ApplyNew Staff Trainer
South Bend, IN jobs
Dungarvin is a national organization of privately owned companies that are dedicated to providing high quality, community-based supports to people with varying support needs.
Founded in St. Paul, Minnesota in 1976, Dungarvin has grown to employ approximately 3,000 people who currently provide supports to over 3,100 individuals across 14 states!
Helping people with varying support needs to achieve their fullest potential improves the quality of their life and that of the entire community. Dungarvin is proud to be a part of this enriching process!
Job Description
Responsibilities Include:
• Maintain working knowledge of all regulations, policies and service philosophies.
• Responsibility: Coordinate and conduct all training for new employees, and also conduct refresher trainings for existing employees.
• Responsibility: Ensure that training room and training materials are available and accessible to complete training.
• Responsibility: To organize and maintain all training resources.
• Responsibility: To remain within fiscal limits for the staff-training budget in the administration of all training responsibilities.
• Responsibility: Participate in open and direct communication with all employees specifically relating to training issues.
• Responsibility: To promote a positive and professional attitude toward others.
• Responsibility: To provide assistance and support in other areas, as requested.
Duties Include but are not limited to:
• Develop and maintain a working knowledge of current and proposed service rules and licensing regulations, with a special focus on those related to staff training and development.
• Review organizational policies and systems pertaining to staff training for consistency with license requirements, inform and offer suggestions for changes to the training/quality manager as needed.
• Ensure that all staff training is presented in accordance with the service philosophies current in organization.
• Schedule training classes throughout the year, in consultation with the Training/Quality Manager and other affected departments.
• Ensure a training calendar listing all new staff orientations and refresher trainings offered is posted and available to view.
• Maintain all equipment needed for training (mannequins, manuals, DVD's, examinations, training booklets, etc.)
• Notify supervisors of each employee's satisfactory/unsatisfactory completion of the training session
• Process paperwork associated with trainings timely and efficiently.
• Ensure that any mandatory teaching certifications are secured and maintained in accordance with the recommendations.
• Distribute training materials to participants.
• Inventory current training materials (books, journals, articles, videotapes, DVDs, handouts, video camera, etc.) and create an index of these items.
• Assess need for additional training materials and make recommendations accordingly to supervisor.
• Maintain updated PowerPoint presentations on the Dungarvin server.
• Modify and update training outlines as necessary.
• Maintain open and accurate communication with all employees throughout the organization.
• Communicate scheduled trainings to employees.
• Represent the organization in a positive, professional and responsible manner to employees, other professionals, and the community.
• Work cooperatively with other employees to coordinate the organization's training services and resources to maximize the benefit to consumers, programs, and staff.
• Research and obtain varied resources for review, consultation and consideration for use.
• Other duties as assigned.
Dungarvin is an organization that has been helping over 4,000 individuals across 14 states, For more than 40 years. We are currently looking for a Trainer to help with the training of new staff! At Dungarvin we strive to make a difference in someone's life. Working at Dungarvin will not only change your life, it will change the lives of the individuals we serve. If you see that training new staff to work with the individuals we support sounds like a rewarding job, then this is the position for you!
Dungarvin is an equal opportunity employer.
Qualifications
Minimum high school diploma/GED equivalent; Bachelor's degree preferred. This position requires 1-2 years experience or education related to teaching, training, or in-service presentations. Previous experience working with individuals who have disabilities is preferred. This position requires excellent oral and written communication and presentation skills, as well as time management and organizational skills. Current certification in CPR and First Aid preferred. Ability to obtain certification and maintain required certifications required
Additional Information
Complete an online application at ************************
New Staff Trainer
South Bend, IN jobs
Dungarvin is a national organization of privately owned companies that are dedicated to providing high quality, community-based supports to people with varying support needs. Founded in St. Paul, Minnesota in 1976, Dungarvin has grown to employ approximately 3,000 people who currently provide supports to over 3,100 individuals across 14 states!
Helping people with varying support needs to achieve their fullest potential improves the quality of their life and that of the entire community.
Dungarvin
is proud to be a part of this enriching process!
Job Description
Responsibilities Include:
• Maintain working knowledge of all regulations, policies and service philosophies.
• Responsibility: Coordinate and conduct all training for new employees, and also conduct refresher trainings for existing employees.
• Responsibility: Ensure that training room and training materials are available and accessible to complete training.
• Responsibility: To organize and maintain all training resources.
• Responsibility: To remain within fiscal limits for the staff-training budget in the administration of all training responsibilities.
• Responsibility: Participate in open and direct communication with all employees specifically relating to training issues.
• Responsibility: To promote a positive and professional attitude toward others.
• Responsibility: To provide assistance and support in other areas, as requested.
Duties Include but are not limited to:
• Develop and maintain a working knowledge of current and proposed service rules and licensing regulations, with a special focus on those related to staff training and development.
• Review organizational policies and systems pertaining to staff training for consistency with license requirements, inform and offer suggestions for changes to the training/quality manager as needed.
• Ensure that all staff training is presented in accordance with the service philosophies current in organization.
• Schedule training classes throughout the year, in consultation with the Training/Quality Manager and other affected departments.
• Ensure a training calendar listing all new staff orientations and refresher trainings offered is posted and available to view.
• Maintain all equipment needed for training (mannequins, manuals, DVD's, examinations, training booklets, etc.)
• Notify supervisors of each employee's satisfactory/unsatisfactory completion of the training session
• Process paperwork associated with trainings timely and efficiently.
• Ensure that any mandatory teaching certifications are secured and maintained in accordance with the recommendations.
• Distribute training materials to participants.
• Inventory current training materials (books, journals, articles, videotapes, DVDs, handouts, video camera, etc.) and create an index of these items.
• Assess need for additional training materials and make recommendations accordingly to supervisor.
• Maintain updated PowerPoint presentations on the Dungarvin server.
• Modify and update training outlines as necessary.
• Maintain open and accurate communication with all employees throughout the organization.
• Communicate scheduled trainings to employees.
• Represent the organization in a positive, professional and responsible manner to employees, other professionals, and the community.
• Work cooperatively with other employees to coordinate the organization's training services and resources to maximize the benefit to consumers, programs, and staff.
• Research and obtain varied resources for review, consultation and consideration for use.
• Other duties as assigned.
Dungarvin is an organization that has been helping over 4,000 individuals across 14 states, For more than 40 years. We are currently looking for a Trainer to help with the training of new staff! At Dungarvin we strive to make a difference in someone's life. Working at Dungarvin will not only change your life, it will change the lives of the individuals we serve. If you see that training new staff to work with the individuals we support sounds like a rewarding job, then this is the position for you!
Dungarvin is an equal opportunity employer.
Qualifications
Minimum high school diploma/GED equivalent; Bachelor's degree preferred. This position requires 1-2 years experience or education related to teaching, training, or in-service presentations. Previous experience working with individuals who have disabilities is preferred. This position requires excellent oral and written communication and presentation skills, as well as time management and organizational skills. Current certification in CPR and First Aid preferred. Ability to obtain certification and maintain required certifications required
Additional Information
Complete an online application at ************************
Int Trainer
Cedar Rapids, IA jobs
Job Family Talent Management & Learning About Us At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.
Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment - one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.
Who We Are
We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.
Today, we're part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what's important to them.
We're empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good - for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.
What We Do
Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.
Transamerica employs nearly 7,000 people. It's part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.
Summary
Provides analysis, design, delivery and administration of learning solutions within the organization. Designs and develop course curriculum. Supports the learning needs for small to medium scale transformational projects. Evaluates the effectiveness of learning programs and transfer of knowledge. Works closely with the team to ensure programs align with and contribute to business and strategic goals.
Responsibilities
* Support the learning needs of the organization, including new products and systems projects; design and develop online training courses, resources and job aids that support the success of the learning programs.
* Analyze the needs of the business unit to ensure that the design and documentation of learning materials is effective.
* Continue to grow and develop as a learning professional by contributing to the success of the team. This will be done by demonstrating and sharing best learning practices with business groups and team members, and by acting as a role model in the learning professional field.
* Deliver and assess process and system training.
* Work with business areas to ensure application of knowledge on the job.
* Maintain development history and learner's progress within the learning management system (LMS) and monitor effectiveness of programs.
* Develop curriculum and work closely with each team area to keep the documentation updated as changes occur.
* Develop and deliver presentations utilizing different mediums.
Qualifications
* Bachelor's degree in a business-related field or equivalent work experience.
* Two years learning and development experience.
* Ability to work independently and as part of a team.
* Strong documentation and technical writing skills.
* Excellent interpersonal skills.
* Ability to incorporate creative and innovative solutions in a learning environment.
* Project management skills that include research capabilities and effective prioritization.
* Strong verbal and written communication skills.
* Advanced proficiency in Microsoft Windows and MS Office applications.
Preferred Qualifications
* Knowledge of adult learning principles.
* Training experience in insurance or other related business.
* Insurance/financial services industry experience.
* Knowledge of Microsoft SharePoint and learning management systems.
Working Conditions
* This is a hybrid position requiring three days (Tuesday-Thursday) in office per week in one of our hub locations (Cedar Rapids, Baltimore, Philadelphia, or Denver).
* Relocation assistance will not be provided for this position
Compensation
The salary for this position generally ranges between $56,000 - $62,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
Additionally, this position is typically eligible for an Annual Bonus of 7.5% based on the Company Bonus Plan/Individual Performance and is at the Company's discretion.
This is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.
What We Offer
For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.
Compensation Benefits
* Competitive Pay
* Bonus for Eligible Employees
Benefits Package
* Pension Plan
* 401k Match
* Employee Stock Purchase Plan
* Tuition Reimbursement
* Disability Insurance
* Medical Insurance
* Dental Insurance
* Vision Insurance
* Employee Discounts
* Career Training & Development Opportunities
Health and Work/Life Balance Benefits
* Paid Time Off starting at 160 hours annually for employees in their first year of service.
* Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
* Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
* Parental Leave - fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
* Adoption Assistance
* Employee Assistance Program
* College Coach Program
* Back-Up Care Program
* PTO for Volunteer Hours
* Employee Matching Gifts Program
* Employee Resource Groups
* Inclusion and Diversity Programs
* Employee Recognition Program
* Referral Bonus Programs
Inclusion & Diversity
We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We're thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.
To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.
Giving Back
We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.
Transamerica's Parent Company
Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.
* As of December 31, 2023
Auto-ApplyStaff Site Trainer
Escondido, CA jobs
✨ Join a group of passionate advocates on our mission to improve the lives of youth! Rite of Passage Team is hiring for a Staff Site Trainer at San Pasqual Academy in Escondido, California. ✨
San Pasqual Academy is located on a beautiful 238 acres in rural San Pasqual Valley. SPA is equipped with all the amenities of a private high school, including classrooms, an auditorium, gym, and cafeteria. On grounds sports and activities include basketball, softball, and football. Our unique campus features residential staff and house parents serving as surrogate parents who mentor and tutor students, teach age-appropriate independent living skills, create opportunities to explore new interests, encourage participation in sports and recreation, assist in the exploration of career and job opportunities, and promote family living skills.
Pay: $68,640/yr
Perks & Benefits: Medical, Dental, Vision and company paid Life Insurance within 90 days, and 403b match of up to 6% after 1 year of employment, Paid Time Off that can be used as soon as it accrues and more! ATCS Benefits & Perks
What you will do: As the Staff Site Trainer, you will be a key member of the management team, ensuring staff are trained and supported to provide the highest quality of care to our students. You will lead New Hire Orientation, annual recertifications, on-the-job training, and essential subjects that keep our site in compliance with licensing requirements and ROP standards. You'll also provide additional training and coaching to employees on performance plans, coordinate training across departments and shifts, and deliver student training when needed.
This position also maintains training materials, develops schedules, and ensures documentation meets compliance and reporting standards. As part of your role, you'll model ROP's Positive Operational Culture, mentor staff and students, and help create a safe and supportive environment where everyone can thrive.
To be considered you should:
Possess a High School diploma or equivalent; Bachelor's degree preferred.
Have at least four years of related experience (ROP experience strongly preferred) or one year of related experience with a Bachelor's degree.
Two years of supervisory experience preferred.
Hold instructor certifications in CPR/First Aid, PPC, Crisis Intervention, Suicide Prevention, Treatment Topics, Essential Subjects, and SCM.
Demonstrate strong organizational, time management, and interpersonal skills.
Be able to work effectively in a fast-paced environment while modeling professionalism.
Meet eligibility as an ROP driver with a valid state driver's license and acceptable driving record.
Successfully pass a criminal background check, drug screen, physical, and TB test.
Schedule: Monday- Friday 8am-5pm
Apply today and Make a Difference in the Lives of Youth!
After 40 years of improving the lives of youth, we are looking for passionate advocates to continue the legacy of helping young people become successful adults. As a Child Care Worker, you will have the unique opportunity to create a positive, safe and supportive environment for the youth we serve while building a career rich in growth opportunities and self-fulfillment.
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Risk Engineering Training Program - GA or TX (Summer 2026)
Dallas, GA jobs
About the Role
If you're safety-minded with an engineering background, consider our Risk Engineering Training Program. Zurich Risk Engineers travel to customer locations to perform risk assessments and advise customers in a wide array of industries, including construction, healthcare, manufacturing and more. This training program blends classroom instruction with structured, on-the-job training at locations across the U.S. Nurture your curiosity and a commitment to customers' well-being in our Risk Engineering program.
This program emphasizes consulting and loss prevention using engineering expertise rather than just regulatory compliance. It offers an exciting career path within a global insurance leader, allowing participants to work in a dynamic environment, travel to customer locations, perform risk assessments, and help manage customer risks. Participants will collaborate with a global network of over 900 specialists, access advanced risk management tools, and work with underwriting teams.
The position is a remote role within the assigned territory with 25-50% travel. If your assigned territory covers 12k miles annually, a company car may be provided after successful completion of the program (if applicable); otherwise, you will be reimbursed for your mileage. If selected for the position, your driving record will be examined.
Basic Qualifications
Graduated with or pursuing a bachelor's degree on target to graduate by June 2026
Excellent interpersonal and communication skills
Valid U.S. driver's license and acceptable motor vehicle record history
Preferred Qualifications
Engineering degree in Fire Protection, Chemical, Civil, Mechanical, Electrical, Industrial Engineering or equivalent program
Proficient in Microsoft Office
Corporate internship experience or corporate work experience
Leadership and involvement in extracurricular activities and on campus organizations and/or community, public service or similar activities
Zurich's Risk Engineering Trainee program is a fully remote opportunity available to candidates in the following markets: Georgia or Dallas, TX.
At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education.
The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $85,500-$94,500, with short-term incentive bonus eligibility set at 10%.
As an insurance company, Zurich is subject to 18 U.S. Code § 1033.
A future with Zurich. What can go right when you apply at Zurich?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500 . Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Georgia Virtual Office, AM - Dallas, AM - Texas Virtual Office
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-KH2
RCM Trainer - Remote
Biddeford, ME jobs
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The RCM Trainer reports to the Training & Quality Assurance Manager and is responsible for developing, delivering, and evaluating training programs for healthcare staff on all aspects of the revenue cycle, including patient registration, insurance verification, authorizations, billing & coding, claims processing, payment posting, denial management, and compliance. This role aims to enhance the skills and knowledge of the revenue cycle team to maintain best practices, improve productivity and employee satisfaction and success.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
* Design and develop comprehensive training materials, including presentations, manuals, job aids, and e-learning modules, covering all stages of the revenue cycle
* Conduct engaging and interactive training sessions, workshops, and one-on-one coaching for new and existing employees, utilizing various instructional techniques and formats (e.g., in-person, remote, blended)
* Monitor and evaluate the effectiveness of training programs through assessments, audits, and performance metrics
* Through close collaboration with subject-matter-experts, continuously monitor and revise training materials to reflect current SOPs, job aids and overall best practices
* Provide constructive feedback to trainees and management on areas for improvement
* Identify, analyze gaps in performance and collaborate with operational leads to recommend and implement process improvements and training solutions
* Stay abreast of industry trends, healthcare regulations, payer policies, and software updates to ensure training programs are current and compliant
* Foster strong working relationships with various stakeholders, including revenue cycle subject-matter-experts and leadership
* Maintain accurate training records, track employee competencies/certifications, and provide reports on training outcomes to management
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
* 3+ years of experience in revenue cycle operations, patient access, billing, and/or coding - in depth knowledge of revenue cycle management processes; healthcare billing and reimbursement expertise
* 2+ years of experience in training or educational functions, preferably in a healthcare setting
* Experience in training program development, delivery, and evaluation, preferably in a fast-paced call center environment
* Experience with healthcare processes, systems, and terminology
* Experience with learning management systems
* Workflow analysis and process improvement experience
* Knowledge of HIPAA compliance and other relevant regulations
* Familiarity with developing coaching tools and evaluating performance
* Solid understanding of healthcare billing, coding, and reimbursement methodologies
* Experience in EPIC
* Proficiency with electronic health record (EHR) systems, practice management software, and learning management systems
* Proven excellent organizational skills, problem-solving abilities, and the ability to work independently and as part of a team
* Proven ability to adapt training programs to new technologies and procedures
* Proven solid customer service skills, technical knowledge, and understanding of healthcare regulations
* Proven solid written and verbal communication skills are essential for conveying information clearly and building rapport with trainees
* Proven excellent presentation, facilitation, and instructional design skills are necessary to effectively deliver training materials and assess their impact
* Proven excellent communication, presentation, and interpersonal skills
* Proven solid analytical and problem-solving skills
Preferred Qualifications:
* Certification: Certified Revenue Cycle Representative (CRCR), Certified Revenue Cycle Executive (CRCE), Certified Revenue Cycle Professional (CRCP), Certified Professional Coder (CPC), Certified Professional Biller (CPB), Certified Billing and Coding Specialist (CBCS)
* Proficiency in Microsoft Office (Excel, Word, PowerPoint)
* All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
RCM Trainer - Remote
Biddeford, ME jobs
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
The RCM Trainer reports to the Training & Quality Assurance Manager and is responsible for developing, delivering, and evaluating training programs for healthcare staff on all aspects of the revenue cycle, including patient registration, insurance verification, authorizations, billing & coding, claims processing, payment posting, denial management, and compliance. This role aims to enhance the skills and knowledge of the revenue cycle team to maintain best practices, improve productivity and employee satisfaction and success.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
**Primary Responsibilities:**
+ Design and develop comprehensive training materials, including presentations, manuals, job aids, and e-learning modules, covering all stages of the revenue cycle
+ Conduct engaging and interactive training sessions, workshops, and one-on-one coaching for new and existing employees, utilizing various instructional techniques and formats (e.g., in-person, remote, blended)
+ Monitor and evaluate the effectiveness of training programs through assessments, audits, and performance metrics
+ Through close collaboration with subject-matter-experts, continuously monitor and revise training materials to reflect current SOPs, job aids and overall best practices
+ Provide constructive feedback to trainees and management on areas for improvement
+ Identify, analyze gaps in performance and collaborate with operational leads to recommend and implement process improvements and training solutions
+ Stay abreast of industry trends, healthcare regulations, payer policies, and software updates to ensure training programs are current and compliant
+ Foster strong working relationships with various stakeholders, including revenue cycle subject-matter-experts and leadership
+ Maintain accurate training records, track employee competencies/certifications, and provide reports on training outcomes to management
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ 3+ years of experience in revenue cycle operations, patient access, billing, and/or coding - in depth knowledge of revenue cycle management processes; healthcare billing and reimbursement expertise
+ 2+ years of experience in training or educational functions, preferably in a healthcare setting
+ Experience in training program development, delivery, and evaluation, preferably in a fast-paced call center environment
+ Experience with healthcare processes, systems, and terminology
+ Experience with learning management systems
+ Workflow analysis and process improvement experience
+ Knowledge of HIPAA compliance and other relevant regulations
+ Familiarity with developing coaching tools and evaluating performance
+ Solid understanding of healthcare billing, coding, and reimbursement methodologies
+ Experience in EPIC
+ Proficiency with electronic health record (EHR) systems, practice management software, and learning management systems
+ Proven excellent organizational skills, problem-solving abilities, and the ability to work independently and as part of a team
+ Proven ability to adapt training programs to new technologies and procedures
+ Proven solid customer service skills, technical knowledge, and understanding of healthcare regulations
+ Proven solid written and verbal communication skills are essential for conveying information clearly and building rapport with trainees
+ Proven excellent presentation, facilitation, and instructional design skills are necessary to effectively deliver training materials and assess their impact
+ Proven excellent communication, presentation, and interpersonal skills
+ Proven solid analytical and problem-solving skills
**Preferred Qualifications:**
+ Certification: Certified Revenue Cycle Representative (CRCR), Certified Revenue Cycle Executive (CRCE), Certified Revenue Cycle Professional (CRCP), Certified Professional Coder (CPC), Certified Professional Biller (CPB), Certified Billing and Coding Specialist (CBCS)
+ Proficiency in Microsoft Office (Excel, Word, PowerPoint)
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
**Application Deadline:** This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
Senior Learning and Development Specialist
Boston, MA jobs
We're seeking an experienced and skilled Senior Learning and Development Specialist to join our Human Resources team in Boston. In this role, you will be a key facilitator for our company-wide training programs that enhance the knowledge, behaviors, and skills of our new hires and existing employees. These training programs include New Hire Orientation, manager training, and employee workshops. You will assist with the design, development, and measurement of engaging training materials, including live classroom training, workshops, activities, and instructional guides. This role is essential to driving exceptional outcomes for our customers and our businesses.
Key Responsibilities
* Facilitate engaging instructor-led training sessions tailored for adult learners with varied experience and job functions.
* Develop the end-to-end design and deployment of training programs, including classroom instruction, virtual delivery, e-learning, and learning support tools like case studies, simulations, knowledge checks, and assessments.
* Stay ahead of industry trends, regulatory updates, and learning design and delivery innovations to ensure current-state training remains relevant.
* Assist with initiatives to embed continuous learning into the company culture, including knowledge sharing, refresher programs, and learning communities.
* Collaborate with HR partners and business leaders to communicate clear expectations ahead of, during, and after cohort training programs.
Qualifications
* Bachelor's degree or 3+ years of relevant training experience; industry certifications (e.g., CPLP, ATD, AIC, or similar) preferred but not required.
* Minimum 3 years of experience in learning and development
* Experience in customer service and/or insurance preferred, either with a state P&C license or a willingness to become licensed.
* Excellent adult learning facilitation skills.
* Application of concepts used in instructional design, adult learning theory, and facilitation of both technical and behavioral training.
* Proficiency in instructional tools such as Microsoft PowerPoint, Adobe Creative Cloud, SnagIT, LMS Platforms, Articulate RISE, or similar.
* Data analysis skills to identify trends and drive continuous improvement.
* Strong communication, collaboration, and stakeholder engagement skills.
* Demonstrated ability to lead projects, manage multiple priorities, and influence without authority across cross-functional teams.
Requirements
* Travel up to 25% in the Northeast (MA, NH, CT, PA, NY, NJ) to deliver training programs.
Salary Range:
The pay range for this position is $84,000 to $110,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
Benefits & Perks:
* Paid time off
* Free onsite gym at our Boston location
* Tuition reimbursement
* Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision)
* Robust health and wellness programs
* Auto and home insurance discounts
* Matching donation opportunities
* Annual 401(k) employer contribution
* Various Paid Family leave options including Paid Parental Leave
* Resources to promote professional development
* Convenient locations and pre-tax commuter benefits
Auto-ApplyLearning & Development Specialist - Sales Enablement
Boston, MA jobs
We are seeking a strategic and creative Learning & Development Specialist to join our Sales Enablement team within the life insurance division of John Hancock. This role combines instructional design expertise with e-learning development skills to create impactful, scalable learning solutions that drive sales performance and business outcomes. You will collaborate with subject matter experts, sales leaders, and cross-functional partners to design, develop, and deliver engaging digital learning experiences for our global sales organization.
Position Responsibilities
Learning Strategy & Design
Conduct needs assessments and performance gap analyses to inform learning solutions.
Collaborate with subject matter experts to define clear, measurable learning objectives that directly support business priorities and sales performance goals.
Design learning programs that align with sales enablement goals, including onboarding, product training, and skills development.
Apply adult learning principles and instructional design models (e.g., ADDIE, SAM) to create effective learning experiences.
Digital Content Development
Develop interactive e-learning modules, videos, simulations, and microlearning assets using tools such as Articulate Storyline, Rise, Camtasia, and Seismic Learning.
Create visually engaging storyboards and scripts that support learning objectives and brand standards.
Ensure accessibility and responsiveness across devices and platforms.
Sales Enablement Integration
Partner with sales leaders and SMEs to translate business needs into learning outcomes.
Embed learning into sales workflows and tools to support just-in-time learning and performance support.
Align content with sales methodologies, product launches, and go-to-market strategies.
Technology & Platform Management
Manage course deployment and tracking within the Learning Management System (LMS).
Test and troubleshoot SCORM packages for functionality and reporting accuracy.
Leverage data and analytics to measure learning effectiveness and optimize content.
Deliver regular KPI updates to stakeholders, ensuring transparency and continuous improvement in course adoption and effectiveness.
Project & Stakeholder Management
Lead end-to-end project management for learning initiatives, including timelines, resources, and stakeholder communication.
Facilitate reviews and feedback loops with SMEs and business partners.
Maintain documentation and version control for all learning assets.
Required Qualifications
Bachelor's degree (Instructional Design, Educational Technology, or related field preferred).
5+ years of experience in instructional design and e-learning development, preferably in a sales or corporate environment.
Proficiency in e-learning authoring tools and multimedia production.
Strong understanding of adult learning theory, performance-based design, and sales enablement principles.
Excellent communication, collaboration, and project management skills.
Preferred Qualifications
Experience with sales enablement platforms (e.g., Highspot, Showpad, Seismic).
Familiarity with CRM tools (e.g., Salesforce) and how learning integrates with sales workflows.
Knowledge of data-driven learning evaluation models (e.g., Kirkpatrick, Phillips ROI).
When you join our team:
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit *************************************************
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ************************.
Referenced Salary Location
USA, Massachusetts, Boston, 200 Berkeley Street
Working Arrangement
Hybrid
Salary range is expected to be between
$71,550.00 USD - $119,250.00 USD
If you are applying for this role outside of the primary location, please contact ************************ for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
Auto-ApplyDental Training Program
Pasadena, CA jobs
Are you looking to explore an exciting career opportunity in the Dental field, if so, ChapCare has an exciting paid Dental Apprenticeship Program. Selected candidates will receive paid hands-on training and have an opportunity to participate in a tuition paid Dental Assistant program in the Pasadena, California area. Resumes will be reviewed and candidates will be contacted to participate in the apprenticeship selection process.
Auto-ApplySenior Learning and Development Specialist
Richfield, OH jobs
National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
National Interstate is looking for a Senior Learning and Development Specialist to join their team. This individual will work a hybrid schedule out of the Richfield, OH office.
Essential Job Functions and Responsibilities
Conducts and designs company learning and educational programs relating to management and professional development, on-the-job training, skills readiness, and employee orientation. May also serve as an instructor for employee/leadership development and/or technical training curriculum.
Coaches individual employees and managers related to performance, leadership, and professional development. Assesses the effectiveness of coaching engagements. Leads the work of others (mentors, prioritizes, delegates, and reviews assignments).
Drives and facilitates curriculum/program design and enhancements.
Selects and develops appropriate instructional methods for courses, such as individual coaching, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
Selects and develops learning aids, such as training handbooks, demonstration models, visual aids, and learning materials.
Develops schedules and programs.
Coordinates training activities with company management to ensure a smooth, efficient process.
Identifies courses that aid development of specific competencies.
Facilitates course content to learners either in-person or virtual.
Researches and recommends services provided by external consultants or organizations. Participates in negotiations and/or administering contract/service agreements. Secures appropriate approval. Participates in assessing the effectiveness and/or partnerships with vendors.
Partners with senior management to assess short-term and long-term training needs for business/functional units and their employees. Engages customers in conversations to identify their needs for new/additional programs, courses or services.
Develops specifications for learning and development equipment and systems, including online learning tools and learning management systems (LMS).
Monitors and reports on the effectiveness of training. Recommends appropriate research methods to assess the effectiveness of training.
Responsible for organizational award process and submissions, along with data review and debriefs.
Maintains expert knowledge of the organization, adult learning principles, current trends in employee education, informal learning methods, and opportunities to leverage social media.
Performs other duties as assigned.
Job RequirementsEducation: Bachelor's Degree or equivalent. Master's Degree preferred.Field of Study: Human Resources, Human Resource Development, Business, Education, Instructional Design or related discipline.Experience: Generally, a minimum of 14 years of related experience. Completion of a professional designation preferred, appropriate designations could include Professional in Human Resources (PHR), Senior Professional in Human Resources (SPHR), Certified Professional in Talent Development (CPTD) or an Insurance designation. Certifications in DiSC and Emotional Intelligence preferred.
Company:
NIIC National Interstate Insurance Company
Benefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at ****************************
*Excludes seasonal employees and interns.
Auto-ApplySenior Training Specialist
Fresno, CA jobs
Essential Job Duties and Responsibilities:
Learn new software programs and train division personnel
Develop training aids and quick reference guides for users.
Install personal computer and printer for new employees.
Provide training to new employees on the computer system and hardware packages.
Schedule and coordinate Skillware or other offsite training for new employees.
Provide ongoing training support to division personnel.
Update division personnel concerning changes in computer procedures.
Provide user support on all aspects of Enterprise Imaging System (EIS).
Serve as division office microcomputer system administrator by maintaining division distribution lists, passwords and library of standard documents.
Install computer hardware and software upgrades.
Assist in the installation of EIS hardware and software.
Assist field staff personnel with agent training on software packages, such as Open Crisp, by preparing training materials and/or making training presentations.
Accompany field personnel to install computer hardware/software in agent's office.
Provide assistance with telephone calls from field staff and agents to resolve problems using computer software and hardware.
Division liaison with Information Technology department to identify and resolve division problems with computer communication network, hardware or software.
Perform other job related duties as necessary.
Knowledge, Skills, and Abilities:
Be fluent in the following software components:
Microsoft Office
Web Browsers: Internet Explorer, Firefox, Chrome
Network basics for file transfers and management
Windows Desktop Operating System
Virtual Private Network (VPN)
Be knowledgeable with the following hardware components:
Personnel Computers, Laptops and Mobile Devices
Scanners and Printers
Ability to learn Company specific software and new software products.
Ability to listen carefully to users describe computer problems over the phone and the ability to diagnose problems and provide solutions.
Knowledge of or the ability to learn Rain and Hail's products, services and systems in order to assist users.
Knowledge of or the ability to learn the terminology used by the insurance industry and the company.
Ability to effectively communicate and maintain positive business relationships with company personnel, outside resources, and customers.
Knowledge of organizational methods and ability to manage multiple tasks simultaneously.
Ability to learn and develop skills in the use of Division equipment, including computers, software, EIS scanners and workstations, calculators, telephone system, etc.
Ability to remain calm and professional during peak periods of activity.
Ability to work from oral or written communication.
Ability to travel away from home on a limited basis.
Ability to work independently under general supervision.
Ability to maintain confidentiality related to all duties and responsibilities, including marketing information, product knowledge, pricing, processes and systems.
Ability to assist in other work related areas as required.
The pay range for the role is $69,500.00 to $92,000.00. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
Associates Degree or Baccalaureate Degree in business, Computer Science or other related fields or equivalent work experience. One or more years' experience working with EIS software and hardware, personal computers, word processing and other software packages.
Auto-ApplyTraining and Development Coordinator
Scarborough, ME jobs
About Varney Varney Agency is a Maine-based insurance business offering bespoke risk solutions across North America. We pride ourselves on exceptional client service and an entrepreneurial mindset that empowers our team to innovate and grow.
Position Overview
We're seeking a Training and Development Coordinator to lead onboarding and professional development for our insurance service teams. This role is ideal for someone passionate about instructional design, coaching, and creating engaging learning experiences that drive performance and compliance.
Requirements
Key Responsibilities
Deliver structured onboarding for new insurance service representatives.
Design and maintain training programs for personal and commercial lines.
Provide hands-on instruction for client account servicing and carrier platform navigation.
Develop training materials, job aids, and SOPs aligned with agency workflows.
Monitor trainee progress through feedback and performance assessments.
Collaborate with leaders and subject matter experts to keep content current.
Promote continuous learning through education sessions and cross-training.
Partner with external resources to enhance curricula.
Travel regularly to Varney offices for in-person training (day trips and occasional overnight stays).
Qualifications
Experience Training & Development required 3+ years
Prior experience in P&C product sales or service; both Commercial and Personal lines.
Strong communication and coaching skills.
Ability to adapt to different learning styles and use varied instructional methods.
Proficiency with Applied EPIC client management system and carrier platforms.
Excellent organizational and time management skills.
Ability to travel throughout Maine and occasionally to New York and New Jersey
Physical Requirements
Extended computer and phone use.
Ability to sit or stand for long periods.
Comfortable working under pressure in a fast-paced environment.
Training and Development Coordinator
Bangor, ME jobs
About Varney Varney Agency is a Maine-based insurance business offering bespoke risk solutions across North America. We pride ourselves on exceptional client service and an entrepreneurial mindset that empowers our team to innovate and grow.
Position Overview
We're seeking a Training and Development Coordinator to lead onboarding and professional development for our insurance service teams. This role is ideal for someone passionate about instructional design, coaching, and creating engaging learning experiences that drive performance and compliance.
Requirements
Key Responsibilities
Deliver structured onboarding for new insurance service representatives.
Design and maintain training programs for personal and commercial lines.
Provide hands-on instruction for client account servicing and carrier platform navigation.
Develop training materials, job aids, and SOPs aligned with agency workflows.
Monitor trainee progress through feedback and performance assessments.
Collaborate with leaders and subject matter experts to keep content current.
Promote continuous learning through education sessions and cross-training.
Partner with external resources to enhance curricula.
Travel regularly to Varney offices for in-person training (day trips and occasional overnight stays).
Qualifications
Experience Training & Development required 3+ years
Prior experience in P&C product sales or service; both Commercial and Personal lines.
Strong communication and coaching skills.
Ability to adapt to different learning styles and use varied instructional methods.
Proficiency with Applied EPIC client management system and carrier platforms.
Excellent organizational and time management skills.
Ability to travel throughout Maine and occasionally to New York and New Jersey
Physical Requirements
Extended computer and phone use.
Ability to sit or stand for long periods.
Comfortable working under pressure in a fast-paced environment.