Afni jobs

Career paths start at $17/hr (which reflects $16.50/hr plus 50 cent on-site differential) with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview! What are the qualifications to be a Customer Service Representative at Afni? Six months of customer service experience Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States

Career paths start at $17.00 per hour plus unlimited commission (This includes an hourly base rate of $16.50 and an on-site differential of .50 an hour). Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless sales, so you will be handling mainly inbound calls from people looking to purchase wireless devices and services for businesses. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview! Key Qualifications: Six months of sales experience Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States

Career paths start at $18.50 (includes $0.50 onsite differential)/hr with 40 hour work weeks. What can you expect from your work at Afni? This onsite position at our Escalante and Pantano location is for cable, router, and internet technical assistance, so you will be handling mainly inbound calls from people looking for assistance with those issues. Due to the extensive knowledge needed to troubleshoot those issues, the training timeframe for these positions is longer and more intense than our other available positions. Stability, encouragement, a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What are the qualifications to be a Tech Support Representative at Afni? Six months of customer service experience Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States

Career paths start at $17/hr (which reflects $16.50/hr plus 50 cent on-site differential) with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview! Key Qualifications Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management. Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service. Sales experience: Minimum 6 months in a sales role Available for paid training to include 2 weeks of licensing, 3 weeks of product training and 4 weeks of continued training. Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST. Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

Our Bilingual/Spanish Representative team starts between $37,000 - $40,000 per year ($18.00 - $19.25 an hour which includes $.50 an hour in onsite differential plus $1 language differential) plus bonus. We host walk-in applicants on Tuesdays and Thursdays from 11 a.m. to 2 p.m. Stop by our location at 7810 E Escalante Blvd. to apply and interview on the spot. Walk into your career at Afni! What Will I Do as a Bilingual/Spanish Representative? Insurance is one of the most sustainable industries around! Look at it this way - as long as people have assets they want to protect, insurance will be integral in providing peace of mind, and you, as a Bilingual/Spanish Representative are a key player. As part of our Bilingual/Spanish Representative team, you will represent one of the nation's top insurance providers by taking inbound calls from warm leads or current policyholders to assist with their insurance needs. Using strong relationship-building you will provide exceptional customer experience for customers. Duties and Responsibilities Take inbound calls and conduct a consultation to identify the prospective insured's needs. You will take control of the conversation and match products and solutions that will best meet those needs. Educate the customers on our insurance products and services while identifying opportunities to sell additional products. Read all verbatim and ensure all coverages and solutions are communicated effectively using the provided resources. Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues. Engage in a conversation with people from all walks of life. Every caller is unique, so providing and customizing assistance according to the policyholder's needs is a crucial part of the role. As a Bilingual/Spanish Representative, you will get: Full time hours. 40-hour work week. Job Stability. We've been in business since 1936. Paid Time Off. Because rest isn't a reward - it's necessary for your wellbeing. Medical, Dental and Vision Insurance. We will help cover the cost of your premium. Tuition Reimbursement. Your goals are important and we'll help you achieve them. Referral Program. We have one of the most lucrative referral programs around. Career Growth. Most of our senior leadership started as agents. We promote from within! Annual Performance Reviews. We reward your good work with more money. At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. TAZHGen Click this link to learn more about our Referral Rewards Program: **************************************** *Referrals must be new Afni hires and cannot be a rehire. More About Afni: What we do: ************************************** Where are we located: ********************************* What's new with us: *********************************** What it's like being part of the Afni family: ************************************* What are the qualifications to be a Bilingual/Spanish Representative at Afni? At least six months working in a service or sales environment Ability to work in a fast-paced environment Ability to multitask and use effective time management Ability to communicate written and verbally in both Spanish and English Computer skills Requirements Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States

Salary Range: $44,000 - $50,000 We are hiring an On-Site Overnight Project Coach to join our fun team in Tucson, AZ! In this role, you'll supervise and develop a team of call center agents. You'll drive performance, build a happy team, and help develop individual skills. *Position is on-site in our Tucson, AZ contact center. What you will be doing: You'll start by going through a comprehensive paid training program for roughly 11 weeks to teach you the ropes and prepare you for the role. The expected schedules for training are 7:30am-4:30am AZ Monday-Friday (7 weeks) and 7:00am - 4:00pm AZ Monday-Friday (4 weeks). The post-training schedule will be overnight. Following training you will: Work with a team of people and help them get the most out of their natural talents. Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help. Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small. Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap. Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff. Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results. Bring it. You're qualified if you: High school diploma or equivalent and previous supervisory experience in a call center environment. Ability to communicate direction in a clear and concise manner Possess a strong customer service background with the ability to drive results for your team. Possess strong leadership and relationship skills. Have a naturally positive attitude. Know your way around Microsoft Office products. Are a problem-solver with a genuine desire to help people be successful. Can work on more than one thing at a time and know how to prioritize. Are ready to be part of a team and contribute to Afni's success.

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 38 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients' success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 13 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 20 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Job Description ROLE OVERVIEW Drive development of Banking Financial and Services with responsibility to identify new business opportunities, lead end-to-end sales pursuit, manage client relationships while collaborating with the broader organization to bring forth the best of Sutherland to meet customers' needs. DUTIES AND RESPONSIBILITIES Sales engagement: Driving end-to-end pursuit cycle Consistently generate $3M of revenue from net new logos every year Identify, create, and qualify opportunities (sole sourced, RFPs). Shape and solution engagements in collaboration with subject matter experts as relevant Work with Enterprise customers in helping them get the most from their technology/business investments with appropriate support models. Understand the competitive landscape in the core banking, brokerage, capital markets, back office and be able to participate in design/solutioning of support experiences based on market/customer requirements. Originate, qualify, and close large, digital transformational services engagements spanning business process services, digital, consulting, IT services, analytics. Develop and communicate compelling value propositions and advance sales conversations Drive pricing and MSA negotiations with clients as well as internal approvals Client relationship management and networking: Forging strong relationships Build trusted advisor relationships and influential partnerships based on a strong foundation of business and technology expertise; build on top of and leverage existing client relationships from past work Engage/develop relationships with and sell to C-suite executives Work with vertical heads and account management teams in existing Sutherland accounts to ensure year-over-year revenue growth Build a nuanced understanding of the customer's environment and pain points; synthesize and share through the Sutherland organization so that appropriate value propositions can be crafted Invest in social selling - own and promote Sutherland's brand Teaming: Collaborate to bring forth best of Sutherland Collaborate closely with solutioning studios / CoEs, delivery, vertical sales team and other horizontals including analytics, Sutherland labs, Platform Group, as needed to build customized solutions for end clients Expertise and knowledge management: Staying ahead of the curve Track industry developments, implications of macro-economic moves, new business models, industry disruptors (regulations, new offerings, new players); track technology developments Track competitors' investments, footprint, new offerings; develop account-specific insights Sales operations Develop and own sales plan for winning priority new accounts for Sutherland; review sales pipeline with leadership to ensure target achievement Accountable for the client relationships from deal conception to closing. Qualifications Education: Bachelor's degree, MBA preferred 15+ years of experience in business development with depth in the Banking industry. Experience selling digital transformation, customer experience focused services with hands-on experience pursuing, shaping, and closing deals Experience and examples of engaging senior stakeholders on business problems and ability to match those with relevant service offerings Well networked, with strong references from key stakeholders (buyers, influencers) in F500 enterprises Experience in growing and sustaining long-term customer relationships Resourceful, understands and leverages “The-art-of-the-possible” Proven track record of delivering excellence through informal experience Confident communication/ active listener with top tier skills in “telling the story” and facilitating conversation Will win “or die trying” attitude towards goals Top tier capacity for reasoning, logic, critical thinking & problem solving Looks to research, learn & understand on relevant topics Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose We are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT Operations Management) offerings. In this role, you will serve as a trusted advisor to potential clients, showcasing the value of our solutions, driving technical discussions, and enabling successful sales engagements. This position is 100% work at home. Responsibilities Your Responsibilities * Collaborate with sales teams to understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM, and ITOM platforms. * Conduct compelling product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value of ServiceNow solutions. * Engage with client stakeholders, including technical teams and executive leadership, to identify challenges and align ServiceNow capabilities with business goals. * Design solution architectures and workflows, highlighting how ServiceNow can streamline processes and address client pain points. * Collaborate with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs/RFIs. * Stay updated on the latest ServiceNow platform features, capabilities, and market trends to ensure solutions meet evolving client needs. * Support client workshops, discovery sessions, and technical deep dives to build confidence in ServiceNow solutions. * Collaborate with internal teams to ensure alignment between proposed solutions and delivery capabilities. * Act as a technical liaison between clients and internal teams during the pre-sales process, addressing questions and concerns promptly. Qualifications Qualifications * Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience. * Minimum of 5 years of experience in pre-sales or technical consulting roles, with a strong focus on ServiceNow ITSM, CSM, and ITOM products. * Demonstrated ability to design and present complex technical solutions clearly and compellingly. * Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations. * Solid understanding of ITIL frameworks and ITSM best practices. * Excellent communication, presentation, and interpersonal skills, with the ability to engage technical and business audiences. * Strong problem-solving skills and a client-first mindset. * Focus on continual training on new ServiceNow technologies to keep skill sets current. * Experience in pre-sales for SaaS platforms or cloud-based solutions. * Familiarity with integration technologies such as REST/SOAP APIs and data transformation tools. * Experience with Now Assist and Creator Assist * Experience with integrating common telephony cloud solutions (e.g. Genesys, Amazon Connect, etc.) * Experience working with monitoring tools and strategies related to ITOM. * Project management experience or certification (e.g., PMP, Agile/Scrum certifications). Certifications (Required): * ServiceNow Certified System Administrator (CSA) Certifications (Preferred): * ServiceNow Certified Application Developer (CAD) * ITIL Foundation Certification (v3 or v4) * ServiceNow Certified Implementation Specialist - ITSM * ServiceNow Certified Implementation Specialist - CSM * ServiceNow Certified Implementation Specialist - ITOM Soft Skills * Process Excellence * Collaboration * Communication * Emotional Intelligence * Open-Mindedness * Critical Thinking * Solution Orientation * Entrepreneurship * AI Proficiency * Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

Career paths start between $16 and $18/hr with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for auto insurance sales, so you will be handling mainly inbound calls from people looking to purchase auto insurance. Stability, encouragement, a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here! Key Qualifications Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems, and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting. Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service. Sales experience: Minimum 6 months in a sales role Work at Home: A minimum of 6 months of work-at-home experience is required. Available for paid training to include 2 weeks of licensing, 3 weeks of product training and 4 weeks of continued training. Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST. Previous Work at Home experience preferred Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States. What You Need to Thrive in Our Remote Environment: Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) 25Mbps Download/10Mbps Upload Ping Rate - Less than 100 ms A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours. Ability to be on webcam during working hours

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients' success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Sutherland Healthcare Solutions is a leading provider of Health Information Management, Revenue Cycle Management and Healthcare Customer support solutions to the healthcare industry. Our solutions encompass a comprehensive suite of platform enabled back-office and front office services that span the Provider, Payer, and Healthcare IT sub verticals. We collaborate with healthcare providers and payers utilizing a unique and flexible blended shore approach. Our solutions are focused on increasing the operating margins and cash flow generation of our healthcare clients by deploying efficient business processes, proprietary re-engineering methodologies and technology enabled automation. Job Description About the Role: We are seeking an experienced and dynamic Hunter (Director / A / VP level) to drive new client acquisition in the Content Moderation / Trust & Safety space across North America. This individual will play a critical role in expanding our client base by identifying, qualifying, and closing strategic deals with digital platforms, tech companies, and social media businesses. The ideal candidate has a proven track record in enterprise sales, particularly in outsourcing, BPO, or managed services within the content moderation, digital operations, or trust & safety domains. 1. New Business Acquisition (60%) Identify, prospect, and acquire new logos in the content moderation / trust & safety domain. Create and execute a strategic go-to-market plan targeting high-potential accounts in social media, e-commerce, gaming, and other relevant verticals. Develop and present winning proposals, RFP responses, and commercial models. Manage the entire sales cycle - from lead generation to contract closure. 2. Market Intelligence & Solutioning (15%) Collaborate with pre-sales, solutions, and delivery teams to build tailored content moderation offerings. Stay updated on industry trends, platform safety regulations, and competitive landscape. Provide client feedback to refine offerings and value propositions. 3. Strategic Relationship Management (15%) Build strong relationships with C-level and senior stakeholders at prospect organizations. Represent the organization at industry events, conferences, and client meetings. Act as a trusted advisor to prospects by understanding their business and operational needs. 4. Internal Collaboration & Reporting (10%) Work closely with marketing, partnerships, and delivery teams to align go-to-market strategies. Provide regular pipeline updates, sales forecasts, and performance metrics to leadership. Use CRM tools (e.g., Salesforce) to manage pipeline and reporting. Qualifications 10-15+ years of experience in enterprise sales / business development. Minimum 5+ years selling content moderation, trust & safety, or related digital operations services in a BPO / outsourcing context. Deep understanding of social media, UGC platforms, e-commerce, online safety, and content compliance. Demonstrated success in acquiring large, complex deals in the North American market. Strong network of decision-makers and influencers in target sectors. Excellent communication, negotiation, and presentation skills. Bachelor's degree (MBA preferred). Preferred Skills: Exposure to global delivery models and cross-functional collaboration. Understanding of GenAI/ML applications in moderation. Knowledge of platform regulations: DSA, Section 230, etc. Experience working with Trust & Safety teams in tech platforms. Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Career paths start between $17/hr ($16/hr plus $1/hr bilingual differential) with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless customer service, so you will be handling social media based inquiries from people looking for assistance with wireless issues. Upselling may be involved in this position. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here! Key Qualifications * Must be proficient in both English and Spanish language, with strong bilingual communication stills to effectively engage and assist a diverse customer base. * Spanish and English written communication skills are a must, as you will send most of your time communicating with customers through chat. * Exceptional written communication skills, with the ability to build rapport and handle difficult situations professionally over chat; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting. * Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service. * Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting. * Available for 12 weeks of paid training, with consistent 8-hour shifts. * Available to work full time 8-hour shifts, including weekends and holidays. * Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States. * Candidates must live in Texas to be eligible. What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms * A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours. * Ability to be on webcam during working hours

**Category :** **Customer Service/Support** **Why You'll Choose Us** **Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.** **Benefits of working with TP include** + **Paid Training** + **Competitive Wages** + **Monthly Bonuses** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** + **Ability to work from your home** **Your Impact** **Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.** **In addition to the overall convenience, you will enjoy the many benefits of working from home!** + **Removing the cost, stress and time constraints of a daily commute** + **Total comfort of working from your own home** + **A flexible work scheduled and more work life balance** **Your Responsibilities** + **Handle and carefully respond to all customer inquiries** + **Provide excellent customer service through active listening** + **Work with confidential customer information and treat it sensitively** + **Aim to resolve issues on the first call by being proactive** + **Appropriately communicate with customers** **What We're Looking for** + **Logical problem-solving skills** + **Availability to work various shifts** + **Ability to use Windows operating systems** + **Ability to type 25 wpm** + **Over 18 years of age** + **High School Graduate or GED** + **Predictable and reliable attendance** **What We Prefer** + **6 -12 month customer service experience preferred** + **Consistent work history** + **Proven oral & written communication skills** + **Some Technical background** **Being One of Our People** **It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.** **Teleperformance is an Equal Opportunity Employer**

We are a contact center company made of innovative thinkers and customer-focused teams. We embrace a total-service culture that is efficient, productive, and even a little fun. After all, we know the right culture will help us create smart solutions that deliver results beyond expectations. Our clients are well-known companies with brand names of products and services you likely use every day. Our job is to represent them through millions of conversations with their customers. Our clients trust us with their customer relationships, and we earn that trust, day-in and day-out. In short, we make it happen, one contact at a time. It's not just what we do; it's who we are . Job Description Afni Career Fair Wednesday, January 13, 2016 8 a.m. to 4 p.m. Apply and be interviewed all on the same day! NOW HIRING 5320 N. LaCholla Blvd. Customer Service Representatives NOW HIRING 5451 E. Williams Blvd. Customer Service Representatives Additional Information All your information will be kept confidential according to EEO guidelines.

GET TO KNOW ALORICA: At Alorica, we deliver insanely great customer experiences for the world's most respected brands. Our team of problem-solvers, relationship builders, and innovators helps organizations transform the way they connect with their customers-through advanced technology, exceptional talent, and a passion for results. If you're ready to make an impact in a fast-moving, people-driven company, we'd love to meet you. Why Alorica? * Competitive base salary + performance-based incentives * Comprehensive benefits package (medical, dental, vision, 401k, and more) * Career development and growth opportunities within a global organization * Collaborative, inclusive, and innovative company culture. ABOUT THE JOB: We are seeking a dynamic and results-oriented Solution Sales Executive to join our growing Healthcare CXM team. In this role, you will be responsible for driving new business opportunities and expanding relationships with existing enterprise clients by promoting Alorica's Healthcare customer experience management and digital transformation solutions. This is a remote position within the United States, with approximately 25% travel required for client meetings, conferences, and team events. JOB RESPONSIBILITIES: * Identify, develop, and close new business opportunities within target Lines of Business. * Build and maintain relationships with key decision-makers at client organizations. * Present and position Alorica's suite of customer experience solutions to align with client needs and business goals. * Develop strategic account plans and sales proposals to drive revenue growth. * Collaborate with internal teams (Solutions, Marketing, Operations, Pricing) to design and deliver tailored solutions. * Manage the full sales cycle from prospecting to contract execution. * Stay current on market trends, competitive landscape, and emerging technologies in Healthcare and CX. Minimum Education and Experience: * MBA required; Bachelor's degree in Business, Marketing, or related field preferred. * 2+ years of B2B sales experience, preferably in SaaS, CX solutions, Healthcare or technology consulting. * Proven track record of meeting or exceeding sales targets. * Strong executive presence with communication, presentation, and negotiation skills. * Ability to build trusted relationships with senior executives and decision-makers. * Self-motivated, disciplined, and comfortable working independently in a remote environment. * Willingness to travel up to 25% for client and company events. Location Remote - United States (with 25% travel) We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia. Equal Opportunity Employer - Veterans/Disabled

Hourly Pay Range: $13.94 - $21.63 As a Bilingual UM Collector, you'll act as liaison between the client and insured communicating various facets in the subrogation process. This position handles reviewing files up to and including reaching settlements. You will initiate outbound calls and field inbound calls from responsible parties and attempt to collect money owed. In addition to your base pay we reward performance and quality with extra money per hour. Afni is a leading global customer service provider that's been around for more than 80 years. We have a fun and inclusive team in Bloomington where you can make friends, do meaningful work and grow your career -- we love to promote from within! What You'll Do Review files for adequacy of investigation and measure of damages to initiate collection. Research the application of law as it applies to specific claims in each state for Department of Transportation purposes or statutory regulations. Recommend whether to pursue collection or litigation. Initiate outbound calls and field inbound calls from responsible parties and attempting to collect money owed Review the initial content of each file while documenting and tracking all ongoing verbal and written correspondence related to the file in all applicable systems. Update and document information to achieve maximum recoveries. Utilize Skip Tracing techniques to contact consumers to reach a settlement. What You'll Get Full time. 40 hours per week schedule with overtime opportunities. Job stability. We've been doing this work in Bloomington for over 80 years! Training. We'll teach you everything you need to be great! Great Paid time off. You'll get 10 days during your first year, plus 7 paid holidays! Benefits. Medical, dental & vision insurance with premiums partly paid by the company! College tuition Up to $5,250 annually! Teamwork. We believe in teamwork and having fun together while we work with frequent contests and recognition events! Referral Program. One of the best unlimited employee referral bonus programs out there. Career Growth. Gain some great experience to promote to higher roles -- most of our support and leadership staff started as Sales or Service agents! Annual Performance Reviews. We reward your hard work with annual wage increases. We have remote opportunities to work with us in the following states: Alabama Arizona Florida Georgia Kentucky North Carolina South Carolina Texas VHArS Qualifications High School diploma or GED with six months of industry knowledge required. Strong analyzing and negotiating techniques. Demonstrates a sincere interest in listening to and responding to customer concerns and solving their issue in a timely manner. Communicates clearly and logically using appropriate written and oral techniques. Seeks clarification for unclear or missing information. Demonstrated reasoning and problem-solving abilities. Previous experience with outbound sales or phone sales. Previous Collections preferred. Subrogation or Insurance experience preferred. Spanish Bilingual Required Why Afni? Because with us, you matter. At Afni, you are not simply an employee, you're part of our family. At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

**Category :** **Client Operations** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **Purpose** **Coordinate implementation of programs for clients in the direct response, financial services, retail, technology, and business enterprise industries. Acts as** **liaison** **between the client and the TP technical team and responsible for implementation and lifecycle maintenance of client IVR programs.** **This position is 100%** **work** **at home.** **Must be** **located** **within the US and eligible to work in the US without sponsorship.** **Your Responsibilities** + **P** **roject management including team leadership** + **Compile specifications,** **requirements** **and other program specific documentation from the client** + **Write creative copy for interactive voice response scripts** + **Track and manage scope,** **schedule** **and costs for project implementation** + **Manage tasks and deliverables from client to technical resources** + **Review both new and existing IVR programs for script to system accuracy and effective sales approach** + **Analyze client reports and make suggestions to** **optimize** **scripts and/or offers** + **Identify** **potential application and process improvements** + **Provide excellent customer service to internal and external clients** + **Prepare monthly billing documentation** + **Prepare documentation for client business reviews** + **Develop monthly revenue projections for each client** + **Perform other related duties and assignments as** **required** **and as assigned by supervisor or other management** + **Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management** **immediately** **Qualifications** + **Must be at least 18 years old** + **Bachelor's degree or significant equivalent experience as an Account Manager in the contact center industry** + **2 to 4 years of experience as an account manager, account coordinator or project manager preferably working with IVR applications or in the contact center industry** + **Minimum** **requirement** **of** **intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.)** + **Overnight travel approximately four times per year** + **Excellent attendance history is** **required** + **Must pass mandatory background checks which may include pre-screenings, illegal drug** **tests** **and credit check** **Soft Skills** + **Process Excellence** + **Collaboration** + **Communication** + **Emotional Intelligence** + **Open-Mindedness** + **Critical Thinking** + **Solution Orientation** + **Entrepreneurship** + **AI Proficiency** + **Data Literacy ** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **TP is an Equal Opportunity Employer**

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Responsibilities Your Responsibilities Bilingual Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. * Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns * Calmly attempt to resolve and de-escalate any issues * Escalate interactions when necessary and appropriate * Respond to requests for assistance and/or possible processing payments * Track all call related information for auditing and reporting purposes * Provide feedback on call issues * Meet sales objectives as defined Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: * High School Diploma or equivalent. * Minimum of 6 months of customer service experience. * Must be 18 years of age or older. * Ability to type at least 25 words per minute. * Comfortable with desktop computer systems and have general knowledge of Windows-based systems. * Customer service and/or sales experience preferred. * College degree preferred but not required. Key Competencies: * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. * Communication: Outstanding communication, listening, and analytical skills. * Organizational Skills: Strong organizational and problem-solving skills. * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: * Internet Requirements: * Minimum subscribed download rate equal or exceeds 15.0 Mbps * Minimum subscribed upload rate equal or exceeds 5.0 Mbps * ISP must have no packet loss and ping under 50ms * Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN * Proof of internet speed required * Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Qualifications: * Proven track record of ALL of the following STRIVE values: * [S]ervice * [T]enacity * [R]esponsibility * [I]ntegrity * [V]ersatility * [E]ntrepreneurship * Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness * Strong desire to be helpful and take ownership to resolve customer situations * Empathetic and active listening * Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar * Positive outlook and enthusiastic attitude * Conscientious team player * Driven by delivering results * Professional demeanor, put together * Dependable and consistent, history of good attendance * Naturally curious with an aptitude for learning and understanding quickly * Ability to multitask by reading, typing, and navigating through applications while speaking with customers * Prior customer service/troubleshooting experience preferred * BILINGUAL (English & can SPEAK SPANISH) Responsibilities: * Communicate with customers in a proactive and professional manner. * Respond to questions and provide information while exceeding customer expectations. * De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. * Identify root cause of inquiries by asking probing questions to determine the best solution. * Maintain required product knowledge to deliver best in class service. Details: * Start Date: September 15, 2025 * Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks * Production Schedules available: * Regular Shift - 5 days a week (includes 1 weekend day (40 hrs a week) * Pay: $15.87/hr * Must be Bilingual (English & Speak Spanish)

Job Description We are looking for an experienced CC&B Software Developer with demonstrated success in developing tools and interfaces to high-performing, scalable, enterprise-grade utilities billing applications. You will be part of a talented software team that works on mission-critical applications. Your roles and responsibilities include managing application development while providing expertise in the full software development lifecycle, from concept and design to testing. Your responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems. If you have design, analysis and development in the utilities sector using CC&B, this remote opportunity might be the right fit for you Responsibilities Contribute in all phases of the development lifecycle Write well designed, testable, efficient code Ensure designs are in compliance with specifications Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Requirements BS/MS degree in Computer Science, Engineering or a related subject Proven hands-on Software Development experience with the Oracle CC&B solution Proven working experience in Java development Hands on experience in designing and developing applications using Java EE platforms Object Oriented analysis and design using common design patterns. Experience using Database technology Experience developing interfaces and tools to the Oracle Database solution Experience with test-driven development This is a contract role. It is fully remote. The expected Duration is at least 12 months and you must have demonstrated work experience with the CC&B application.