Afni jobs

We are a contact center company made of innovative thinkers and customer-focused teams. We embrace a total-service culture that is efficient, productive, and even a little fun. After all, we know the right culture will help us create smart solutions that deliver results beyond expectations. Our clients are well-known companies with brand names of products and services you likely use every day. Our job is to represent them through millions of conversations with their customers. Our clients trust us with their customer relationships, and we earn that trust, day-in and day-out. In short, we make it happen, one contact at a time. It's not just what we do; it's who we are . Job Description Afni Career Fair Wednesday, January 13, 2016 8 a.m. to 4 p.m. Apply and be interviewed all on the same day! NOW HIRING 5320 N. LaCholla Blvd. Customer Service Representatives NOW HIRING 5451 E. Williams Blvd. Customer Service Representatives Additional Information All your information will be kept confidential according to EEO guidelines.

**Category :** **Customer Service/Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and** **passionate people speaking more than** **300 languages, our global scale and local** **presence allow us to be a force of good** **in supporting our communities, our** **clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.** **As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.** **Your Responsibilities** **Customer Service & Sales Representatives responds to customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.** + **Handle and carefully respond to all customer inquiries** + **Provide excellent customer service through active listening** + **Work with confidential customer information and treat it sensitively** + **Aim to resolve issues on the first call by being proactive** + **Appropriately communicate with customers** + **Calmly attempt to resolve and de-escalate any issues** + **Escalate interactions when necessary and appropriate** + **Track all call related information for auditing and reporting purposes** + **Provide feedback on call issues** + **Upsell if required** **We're looking for fearless people - people who are inspired to deliver only the best in all that we do.** **Qualifications:** + **High School Diploma or equivalent.** + **Minimum of 6 months of customer service experience.** + **Must be 18 years of age or older.** + **Ability to type at least 25 words per minute.** + **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.** + **Customer service and/or sales experience preferred.** + **College degree preferred but not required.** **Key Competencies:** + **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.** + **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.** + **Communication:** **Outstanding communication, listening, and analytical skills.** + **Organizational Skills:** **Strong organizational and problem-solving skills.** + **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.** + **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.** + **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.** + **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.** **Work from Home Requirements:** + **Internet Requirements:** + **Minimum subscribed download rate equal or exceeds 15.0 Mbps** + **Minimum subscribed upload rate equal or exceeds 5.0 Mbps** + **ISP must have no packet loss and ping under 50ms** + **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN** + **Proof of internet speed required** + **Clean and quiet workspace** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **EOE/Disability/Vets**

About Us Sutherland is a digital transformation company focused on delivering exceptional experience for both customers and employees We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Job Description Sutherland Global' s Travel, Transportation, Hospitality & Retail (TTHL) practice is seeking a dynamic Client Development Executive to spearhead our growth and sell the full suite of Sutherland's transformative business services and solutions into new logo organizations within the Retail space. The CDE is responsible for selling Sutherland offerings to new logo Travel accounts where Sutherland presently has no relationships. The CDE drives new logo revenues through relationship development, quality delivery and execution of all engagement that drive organic growth and strong relationships. An ideal CDE is passionate about developing and driving new client relationships and can successfully interact with senior executive level clients. This individual manages new revenue development and can lead complex multi-dimensional engagements that combine digital, consulting, and large technology deployments. This person is a high-energy leader with the ability to grow client relationships through presenting new strategies and innovative ideas. Roles & Responsibilities Direct business development and sales activities with new relationships within a set of base accounts Build new business with 3-5 Travel base accounts, generating $3-5M of revenue annually Establish and maintain consultative sales relationships within each prospective client organization and constantly look to meet new buyers within our clients' organization Identify opportunities to offer value through our new strategic services Thoroughly understand the client's business, both strategic and tactical, including themes and underlying issues, and align Sutherland's current and future capabilities to create client opportunities and solve business problems Sell across the suite of services, including digital transformation, IT, customer engagement, and business process transformation services Leverage the Travel domain expertise, technical, digital and operational knowledge to create demand and persuade prospective clients through the development and presentation of compelling value propositions and purchasing rationales Accountable for the client relationship from deal conception to closing Use financial acumen to position a value proposition for the client, as well as financial soundness for the organization, making the client confident in their choice to grow with Sutherland Qualifications 10+ years of experience in new logo business development for $3-5M ACV entry point accounts; proven track record of achieving multimillion-dollar sales targets Deep and broad Travel domain expertise and industry experience Proven track record of building relationships of trust with new clients at the highest levels in an organization, as well as expanding beyond the initial client to grow the company's footprint and secure winning client references Can craft a story around digital transformation, IT, customer engagement and business process transformation services in the context of the client's business strategy. Must be able to develop a transformative roadmap for the client that addresses their complex problems and needs Experience assessing large complex global organizations, identifying, prioritizing and pursuing large TAM fields of play with transformative digitally enabled domain-led, outcome-based business process and/or business process as a service (BPAAS) solutions Experience selling across multiple towers of an organization; including CEO, COO, CIO, CDO, CMO, CFO, CPO organizations Business Process and/or IT Services sector expertise with applied experience selling solutions centered around customer experience, finance & accounting, AI/ML solutions and IT services Industry sector expertise with a deep understanding of core business functions and technologies; and the ability to assess a current state versus a future state business architecture, while building a value proposition and business case to transform and deliver client business outcomes Commercial experience, acumen and creativity in helping clients shift from per unit cost pricing models to outcome-based transactional and TCO based models Experience in building and executing an individual sales plan, which includes revenue forecasting, strategic account planning with action plan Experience leveraging strategic selling and account planning tools, such as Korn Ferry Blue and Gold Sheets Knowledge and understanding of the analyst and advisor community. An orchestrator who inspires, coordinates and leads global, matrixed deal structuring teams in multiple deal types, including TCO, multi-tower, digital, consulting, managed services, etc. Confident communicator and active listener with top tier skills in “telling the story” and facilitating conversation Strong references from key stakeholders (influencers, buyers) with global players Education: Bachelor's degree, MBA Additional information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: Your cooperation is voluntary. Inclusion or exclusion of any data will not affect any employment decision Additional Information All your inf At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: Your cooperation is voluntary. Inclusion or exclusion of any data will not affect any employment decision and information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

**GET TO KNOW ALORICA:** At **Alorica** , we deliver insanely great customer experiences for the world's most respected brands. Our team of problem-solvers, relationship builders, and innovators helps organizations transform the way they connect with their customers-through advanced technology, exceptional talent, and a passion for results. If you're ready to make an impact in a fast-moving, people-driven company, we'd love to meet you. **Why Alorica?** + Competitive base salary + performance-based incentives + Comprehensive benefits package (medical, dental, vision, 401k, and more) + Career development and growth opportunities within a global organization + Collaborative, inclusive, and innovative company culture. **ABOUT THE JOB:** We are seeking a dynamic and results-oriented **Solution Sales Executive** to join our growing Healthcare CXM team. In this role, you will be responsible for driving new business opportunities and expanding relationships with existing enterprise clients by promoting Alorica's Healthcare customer experience management and digital transformation solutions. This is a **remote position** within the United States, with approximately **25% travel** required for client meetings, conferences, and team events. **JOB RESPONSIBILITIES:** + Identify, develop, and close new business opportunities within target Lines of Business. + Build and maintain relationships with key decision-makers at client organizations. + Present and position Alorica's suite of customer experience solutions to align with client needs and business goals. + Develop strategic account plans and sales proposals to drive revenue growth. + Collaborate with internal teams (Solutions, Marketing, Operations, Pricing) to design and deliver tailored solutions. + Manage the full sales cycle from prospecting to contract execution. + Stay current on market trends, competitive landscape, and emerging technologies in Healthcare and CX. **Minimum Education and Experience:** + **MBA required** ; Bachelor's degree in Business, Marketing, or related field preferred. + 2+ years of B2B sales experience, preferably in SaaS, CX solutions, Healthcare or technology consulting. + Proven track record of meeting or exceeding sales targets. + Strong executive presence with communication, presentation, and negotiation skills. + Ability to build trusted relationships with senior executives and decision-makers. + Self-motivated, disciplined, and comfortable working independently in a remote environment. + Willingness to travel up to 25% for client and company events. **Location** Remote - United States (with 25% travel) We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia. **Equal Opportunity Employer - Veterans/Disabled**

GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Performs moderate level supervisory work coordinating the operations of a call-service team. Regular supervision is exercised over 20 - 24 subordinate personnel. JOB RESPONSIBILITIES * Provides regular supervision and mentorship over subordinate staff * Ensure regular and effective communication with subordinate staff on performance, goals, and coaching * Facilitates daily agent coaching and development sessions in both written and verbal format * Participates in client related activities to include client calibration sessions and project planning * Identify and address agent training needs * Manage team's time entry to ensure 0% discrepancy rate * Manage program specific performance standards (i.e. AHT, Quality Scores, Sales, etc.) * Manage financial implications of attrition and attendance by maintaining program-specific goals * Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing) * Completion of weekly Team Manager Scorecard for review with Operations Manager OTHER RELATED DUTIES * Diffuse irate customer calls as applicable * Provide agent support via handling escalated calls, as needed * Maintain up-to-date employee files and documentation * Ensure high level customer service is being practiced by all subordinate staff JOB REQUIREMENTS Minimum Education and Experience: * High School Diploma or GED required. * Considerable experience managing 15 or more employees either in a supervisory role or the ability to demonstrate the following: * Excellent oral and written communication skills * Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance. * Establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives. * Successful completion of two management level interview * Time management skills and computer proficiency * Objectivity, professionalism, and maturity * Flexibility and demonstrated ability to adapt well in a changing environment. Preferred (not required): * Bachelor degree desirable Licenses and/or Certifications: * None Knowledge, Skills and Abilities: * Excellent oral and written communication skills * Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance * Establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives * Time management skills and computer proficiency * Objectivity, professionalism and maturity * Flexibility and demonstrated ability to adapt well in a changing environment Equal Opportunity Employer - Veterans/Disabled We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.

Salary Range: $44,000 - $50,000 We are hiring an On-Site Overnight Project Coach to join our fun team in Tucson, AZ! In this role, you'll supervise and develop a team of call center agents. You'll drive performance, build a happy team, and help develop individual skills. *Position is on-site in our Tucson, AZ contact center. What you will be doing: You'll start by going through a comprehensive paid training program for roughly 16 weeks to teach you the ropes and prepare you for the role. The expected training schedule is 10:00pm -7:00am AZ Monday-Friday. The post-training schedule will be overnight. Following training you will: Work with a team of people and help them get the most out of their natural talents. Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help. Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small. Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap. Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff. Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.

**Category :** **Transformation** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **Purpose** **The Project Manager, Global PMO (AI Transformation) will play a critical role in coordinating and driving execution across a portfolio of AI transformation initiatives.** **This role sits within the Global PMO and supports the planning, governance, and delivery of programs and projects that accelerate the company's enterprise AI strategy. The ideal candidate combines strong project management discipline with the ability to** **operate** **effectively across regions, time zones, and stakeholder levels - from delivery teams to executive leadership.** **This is a highly visible, globally oriented role requiring exceptional organization, communication, and follow-through.** **This position is 100%** **work** **at home** **. While this position will be working from home, this candidate must be** **located** **within the US and be eligible to work in the US** **without sponsorship** **.** **Your Responsibilities** + **Manage the end-to-end delivery of AI transformation projects from planning through execution and closure.** + **Maintain detailed project plans, RAID logs, and executive reporting, ensuring risks, dependencies, and milestones are tracked and managed.** + **Drive global coordination across regions and time zones, ensuring alignment and progress continuity across distributed teams.** + **Support the Global PMO governance model, reinforcing consistent standards and reporting practices across initiatives.** + **Prepare executive-level materials and** **updates** **summarizing progress, risks, and key decisions for leadership reviews and steering committees.** + **Coordinate cross-** **functionally** **with business, technical, and partner teams to** **align on** **objectives** **, timelines, and interdependencies.** + **Anticipate delivery challenges,** **escalating** **issues** **proactively** **and enabling** **timely** **decision-making.** + **Contribute to the continuous improvement of PMO tools, templates, and delivery frameworks.** **What Success Looks Like** + **Effective coordination and alignment across global teams and time zones.** + **Clear, consistent communication and visibility to executive leadership.** + **Proactive management of project risks, interdependencies, and milestones.** + **Reliable delivery cadence aligned with PMO governance and standards.** + **Recognition for driving structure, clarity, and momentum across a global transformation portfolio.** **Qualifications** + **8+ years of project management experience in cross-functional, large-scale programs - ideally in technology, transformation, or enterprise delivery.** + **Demonstrated success managing projects with international stakeholders and global time zone considerations.** + **Comfortable working flexibly across time zones to accommodate global coordination needs.** + **Proven ability to communicate clearly and confidently with executive and senior leadership audiences.** + **Strong organizational and interpersonal skills, with** **a track record** **of fostering collaboration across diverse, global teams.** + **Proficiency** **in project management and collaboration tools (e.g., MS Project, Smartsheet, Jira, PowerPoint, Excel, Teams).** + **Familiarity with AI, data, or digital transformation programs preferred.** + **PMP, Prince2, or equivalent certification** **a plus** **.** **Soft Skills** + **Process Excellence** + **Collaboration** + **Communication** + **Emotional Intelligence** + **Open-Mindedness** + **Critical Thinking** + **Solution Orientation** + **Entrepreneurship** + **AI Proficiency** + **Data Literacy ** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **TP is an Equal Opportunity Employer**

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Qualifications: * Proven track record of ALL of the following STRIVE values: * [S]ervice * [T]enacity * [R]esponsibility * [I]ntegrity * [V]ersatility * [E]ntrepreneurship * Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness * Strong desire to be helpful and take ownership to resolve customer situations * Empathetic and active listening * Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar * Positive outlook and enthusiastic attitude * Conscientious team player * Driven by delivering results * Professional demeanor, put together * Dependable and consistent, history of good attendance * Naturally curious with an aptitude for learning and understanding quickly * Ability to multitask by reading, typing, and navigating through applications while speaking with customers * Prior customer service/troubleshooting experience preferred * BILINGUAL (English & can SPEAK SPANISH) Responsibilities: * Communicate with customers in a proactive and professional manner. * Respond to questions and provide information while exceeding customer expectations. * De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. * Identify root cause of inquiries by asking probing questions to determine the best solution. * Maintain required product knowledge to deliver best in class service. Details: * Start Date: February 24, 2025 * Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks * Production Schedules available: * Regular Shift - 5 days a week (includes 1 weekend day (40 hrs a week) * Pay: $15.87/hr * Must be Bilingual (English & Speak Spanish)

Job Description We are looking for an experienced CC&B Software Developer with demonstrated success in developing tools and interfaces to high-performing, scalable, enterprise-grade utilities billing applications. You will be part of a talented software team that works on mission-critical applications. Your roles and responsibilities include managing application development while providing expertise in the full software development lifecycle, from concept and design to testing. Your responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems. If you have design, analysis and development in the utilities sector using CC&B, this remote opportunity might be the right fit for you Responsibilities Contribute in all phases of the development lifecycle Write well designed, testable, efficient code Ensure designs are in compliance with specifications Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Requirements BS/MS degree in Computer Science, Engineering or a related subject Proven hands-on Software Development experience with the Oracle CC&B solution Proven working experience in Java development Hands on experience in designing and developing applications using Java EE platforms Object Oriented analysis and design using common design patterns. Experience using Database technology Experience developing interfaces and tools to the Oracle Database solution Experience with test-driven development This is a contract role. It is fully remote. The expected Duration is at least 12 months and you must have demonstrated work experience with the CC&B application.

Afni will be having an Open House at 5320 N La Cholla Blvd. on May 2nd from 8a-7p. Come on in to apply, test, tour the building, interview and see what Afni is all about! Text me, Chrissi, at ************ with questions! We are currently hiring Customer Service Representatives to answer calls about billing questions/concerns, make account changes, trouble-shoot cell phone devices and de-escalate situations. You're qualified if you are at least 18 years old, have a high school diploma or GED and are legally eligible to work in the United States. Here are a few of the great perks we have to offer. Ask me about the others! -$11.25/hour - Career Development/Advancement Opportunity - Tuition Reimbursement - Monthly Bonus Opportunities Additional Information All your information will be kept confidential according to EEO guidelines.

We are a contact center company made of innovative thinkers and customer-focused teams. We embrace a total-service culture that is efficient, productive, and even a little fun. After all, we know the right culture will help us create smart solutions that deliver results beyond expectations. Our clients are well-known companies with brand names of products and services you likely use every day. Our job is to represent them through millions of conversations with their customers. Our clients trust us with their customer relationships, and we earn that trust, day-in and day-out. In short, we make it happen, one contact at a time. It's not just what we do; it's who we are . Job Description Afni is a contact center company representing the world's best brands. Our clients' customers need help to stay connected, get answers, reset passwords, and sometimes purchase new products or services. Do you have what it takes to make great customer service experiences happen? As an Afni team member, you'll be able to enjoy: • Award-winning training & professional development • Benefits like medical, dental, and vision • Tuition reimbursement with up to $3,000 for college expenses • 401(k) retirement savings plan with company match program Qualifications Afni is now hiring: Customer Service Representatives • 5320 N. LaCholla Blvd. • 5451 East Williams Blvd. • 7810 East Escalante Rd To apply, stop by one of Afni's locations listed above, Monday - Friday, between 8 a.m. and 4 p.m. Meet with a member of our hiring team and start the process! You can also start your application process at ***************************** Additional Information All your information will be kept confidential according to EEO guidelines.

Accounting/Bookkeeping Customer Service Representative Terms: Full-time, QuickBooks and/or Bookkeeping experience preferred but not required Pay: $17-$20/hr Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As an Accounting and Bookkeeping Customer Service Representative, you'll support small business clients with their day-to-day bookkeeping needs, serving as a trusted resource for QuickBooks-related inquiries and assisting with troubleshooting, financial data entry, reconciliations, and best practices for managing their books. This role is ideal for someone who combines solid bookkeeping expertise with excellent communication and problem-solving skills, playing a key part in helping small business owners feel confident and empowered in managing their finances effectively. Responsibilities Provide responsive, empathetic, and accurate support to small business customers using QuickBooks Online/Desktop. Assist with account setup, bank reconciliations, chart of accounts, invoicing, expense tracking, and financial reporting. Troubleshoot and resolve QuickBooks errors, syncing issues, and general software functionality questions. Educate customers on best bookkeeping practices and how to effectively utilize QuickBooks features. Maintain accurate documentation of client interactions and solutions provided via CRM and support ticketing systems. Escalate technical issues or complex accounting questions to the appropriate internal team when necessary. Stay current on QuickBooks product updates and industry changes that affect small business bookkeeping. Contribute to knowledge base articles, training content, and process improvement initiatives. Sales-oriented customer interactions; leveraging customer interactions to identify sales opportunities, such as additional products or services, in order to sell directly to the customer, or pass leads to the sales team. Qualifications Qualifications High school diploma or GED Bookkeeping/Accounting Experience preferred but not required QuickBooks Certificate Strongly Preferred but not required Customer service experience is a plus Strong computer navigational skills Familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills Exceptional listening/comprehension skills Professional and courteous Customer oriented Sales/upselling experience Work Environment Regular work performed in a climate-controlled, call-center environment Ongoing usage of phone and computer systems Physical Demands Constant sedentary work Benefits Health, dental, and vision coverage/HSA PTO Paid holidays and sick time Optional daily pay or weekly pay 401K retirement plan Leadership programs Paid training and tuition reimbursement Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies Employee assistance program Additional voluntary benefits Next Steps Place an application Complete your online assessment Our team will review your application If selected to move forward, our team will follow up directly #AloricaJobs #Tucson #JobSearch #QuickBooks #Accounting #Bookkeeping DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Our Insurance Representatives start at $17.75 per hour, plus bonus. Our top Insurance Representatives earn an extra $3 per hour with bonus. What Will I Do as a Remote Insurance Representative? Are you passionate about delivering exceptional customer service in the Insurance industry? Join our team as a remote Insurance Representative, playing a vital role in supporting our customers, solving their issues, and upselling products and services that meet their needs. As a Remote Insurance Representative, you will go through our paid training program to obtain state licensing to officially become a Licensed Insurance Representative. Once licensed, you will represent one of the nation's top insurance providers by taking inbound calls from warm leads to close the deal on insurance sales. You will interact with customers to understand their needs and offer the best solutions for them. Using strong relationship-building you will provide an exceptional customer experience for customers. Key Role Responsibilities Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs. Process orders, update customer accounts, and ensure accurate records in internal systems. Multitask effectively between handling customer inquiries and navigating multiple systems. As a Remote Insurance Representative, you get: Paid training to obtain your insurance license Fully remote, work-from-home environment with paid training and ongoing professional development Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment Full time hours. 40-hour work week Paid Time Off. Because rest isn't a reward - it's necessary for your wellbeing. Medical, Dental and Vision Insurance. We will help cover the cost of your premium. Tuition Reimbursement. Your goals are important, and we'll help you achieve them. Referral Program. We have one of the most lucrative referral programs around. Career Growth. Most of our senior leadership started as agents. We promote from within! TXVHIN Why Afni? Because with us, you matter. At Afni, you are not simply an employee, you're part of our culture. When you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong. At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

About the Company Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at *********************** Job Overview Reporting to Director, Compliance & Credentialing, the Credentialing Manager serves as both a player-coach and team manager of the Credentialing & Licensing vertical within the Compliance & Credentialing team. This role is responsible for overseeing day-to-day credentialing, enrollment and licensing activities-including those related to clinical and non-clinical personnel-while directly managing a team of Credentialing Specialists. In addition to completing high-priority or complex work, the Manager drives continuous improvement, supports cross-functional alignment, and ensures consistent, accurate, and compliant credentialing performance across all lines of business. Job Duties and Responsibilities Credentialing & Licensing Operations Oversee and manage all aspects of company credentialing, enrollment and licensing processes for PERS, RPM, and telehealth/triage services in existing and new markets. Maintain accurate and up-to-date records of company, facility, and individual staff licensure, certifications, and credentialing files. Monitor compliance with applicable federal, state, and local licensing regulations, including but not limited to CMS, Department of Health, FCC, FDA, and applicable Medicaid/Medicare requirements. Manage renewals, updates, and filings for all licenses, permits, registrations, and certifications to avoid lapses in active status. Develop and maintain credentialing policies and procedures aligned with industry best practices, regulatory standards, and payer expectations. Partner with Compliance, HR, and Operations teams to support credentialing and licensing of clinical and non-clinical staff as required for provider onboarding, workforce planning, and service delivery (e.g., telehealth nurses, installers, etc.). Team Leadership & Coaching Serve as a visible, collaborative leader and mentor to Credentialing Specialists. Supervise daily activities and conduct performance coaching and reviews. Provide regular, structured feedback aligned to team goals and company performance standards. Adjust team priorities and capacity based on established deadlines, external requirements, or escalations. Model and foster accountability, professionalism, and a growth-oriented mindset. Credentialing Execution Personally support or complete credentialing and licensing tasks for high-priority or complex cases, including clinical licensing escalations or provider onboarding delays. Complete, submit, track, and follow up on credentialing and enrollment applications for Medicaid agencies, MCOs, IDNs, and other commercial or government payers. Serve as subject matter expert for multi-state licensing requirements related to clinical staff and remote service delivery. Maintain familiarity with evolving payer and regulatory requirements impacting enrollment or licensure of clinical personnel. Support due diligence for partnerships, acquisitions, or contracts involving licensure or credentialing. Prepare reports and metrics related to licensing status, renewal timelines, and credentialing KPIs. Stakeholder Engagement & Collaboration Coordinate with sales, operations, and legal teams to assess licensing requirements for new programs, states, or lines of business. Serve as the primary point of contact for regulatory bodies and external auditors related to licensing and credentialing matters. Educate internal stakeholders on credentialing and licensing requirements and timelines, especially during program launches or expansions. Act as the primary contact for cross-functional teams to ensure credentialing milestones align with contract terms, clinical compliance, and implementation timelines. Process Improvement & Compliance Implement process improvements to streamline credentialing and licensing workflows, improve turnaround times, and ensure data accuracy. Ensure data integrity in credentialing and licensure records across internal platforms (e.g., Salesforce, SharePoint, credentialing platforms). Monitor expiration and renewal cycles and proactively prevent service interruptions due to lapsed licenses or credentials. Promote scalability and standardization across clinical and non-clinical credentialing efforts. Skills and Qualifications Bachelor's degree preferred or equivalent work experience. 3+ years of experience in healthcare credentialing, licensing, or provider enrollment required. Certification in Credentialing (e.g., CPCS, CPMSM) is strongly preferred. Minimum 1-2 years in a supervisory, team lead, or player-coach role in a healthcare or payer credentialing department. Demonstrated knowledge of multi-state licensing and payer enrollment processes. Familiarity with Medicaid waiver programs, HCBS requirements, Medicare Advantage/MCO, and state Medicaid credentialing standards. Strong interpersonal, written, and verbal communication skills. Proficiency in Microsoft Office Suite, Salesforce, Adobe Acrobat, credentialing platforms, and portals. Detail-oriented, solutions-driven, and highly organized. Ability to balance team management with individual contributor responsibilities. Occasional travel (less than 10%) for meetings or trainings.

* Customer Support Specialists should stay informed about product specifications and the ability to maintain a positive demeanor and patience with customers * Demonstrate high standards for quality service * Work in tandem with the quality and training team to self-manage performance expectations * Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development * Maintain business acumen, courtesy and professionalism when dealing with all client contacts * Utilize existing email communication templates for client interactions housed in the Call Center Knowledge Base * Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately * Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects * Strict adherence to key performance indicators (KPI) as set by management. * Strive to exceed key performance indicators (KPI) and quality goals as outlined by management QUALIFICATIONS: * High school diploma or equivalent. * 1-2 years Call Center Experience preferably in a live chat environment * Retail sales experience, preferably in an ecommerce environment * Excellent Data Entry skills/- 45-55 wpm minimum * Must be computer literate and internet savvy * Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce) * Experienced in handling multiple chats at any given time * Exceptional written communication skills; and high-quality standard in grammar, punctuation and written business acumen * Professional, upbeat and engaging written communication * Excellent oral communication skills: clear diction, tone and use of proper grammar * Ability to deliver quality customer service in a high-volume environment * Ability to develop relationships with clients, even in difficult situations * Ability to advise and counsel customers in a quick and efficient manner * Ability to multitask by reading, typing, and navigating through applications while speaking with customers * Empathetic and active listening * Positive outlook and enthusiastic attitude * Conscientious team player * Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required * Dependable, a history of good attendance and punctuality is essential Proven track record of ALL of the following STRIVE values: * [S]ervice * [T]enacity * [R]esponsibility * [I]ntegrity * [V]ersatility * [E]ntrepreneurship Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan. WORK FROM HOME TECHNOLOGY REQUIREMENTS: Minimum PC Requirements CPU Speed * Dual Core 1.2 GHz or better * Intel Core i3 or AMD Ryzen 3 or better Hard Drive * 40 GB or more of available space * 100 GB or more of total space Memory * 8 GB or RAM or better is preferable Operating System * Windows 10 Professional (No Macs or Chromebooks) * Information on how to upgrade to Windows 10 Professional can be found here: ******************************************************************************* * Two (2) available USB 2.0 or greater ports Minimum Monitor and Accessory Requirements Monitor* * 1280 x 1024 (SXGA) screen resolution * 1920 x 1080 (Full HD or 1080p) USB Headset with Microphone * JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function Camera * Integrated or USB Camera * Dual monitors may be required on some client programs Minimum Software Requirements Google Chrome * Latest version of Google Chrome for Windows Certain client programs may require specific versions of Microsoft Internet Explorer Minimum Internet Connectivity Requirements Standard Connection / Speed * Hard-wired connection (no wireless) * Minimum 45 Mpbs download / Minimum 10 Mpbs upload * Internet connection must not be shared with more than 3 devices in the same location Maximum Latency Threshold * 120 milliseconds (ms)

About the Company Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at *********************** Compliance Manager Reporting to the Director of Compliance & Credentialing, the Compliance Manager is a hands-on leader responsible for day-to-day oversight of the Audit & Compliance vertical. This role manages a team of compliance professionals and serves as a subject matter expert across a wide range of regulatory and contractual compliance domains, including CMS, HIPAA, TCPA, marketing, and healthcare industry standards. The Compliance Manager ensures effective internal controls, timely responses to audits and inquiries, and supports continuous readiness for evolving requirements across multiple business lines. Job Duties and Responsibilities Audit & Compliance Operations Oversee internal and external audit coordination, including documentation requests, evidence gathering, and official responses. Maintain a centralized compliance calendar to track audit timelines, policy review schedules, and reporting deadlines. Develop and implement internal compliance monitoring programs to validate ongoing adherence to regulatory and contractual requirements. Review and interpret applicable federal, state, and local regulations impacting our service offerings (e.g., CMS, HIPAA, TCPA, FDA, FCC, and Medicaid/Medicare managed care programs). Lead the creation, maintenance, and dissemination of internal compliance policies and procedures. Support offshore subcontractor disclosure and monitoring requirements under CMS and payer guidance. Team Leadership & Coaching Supervise and coach a team of compliance specialists (entry-level through senior), including task delegation, performance feedback, and structured development. Foster a culture of accountability, ethical conduct, and continuous learning. Provide real-time coaching and ensure clear ownership of compliance deliverables. Assess team capacity and realign assignments as needed to meet critical deadlines or adjust for ad hoc reviews. Execution & Subject Matter Expertise Serve as the escalation point for complex compliance questions, audit findings, and regulatory interpretations. Draft and review responses to audit and oversight body inquiries, including corrective action plans (CAPs), in collaboration with legal counsel as appropriate. Maintain familiarity with CMS supplemental benefit guidance, state-specific managed care requirements, and healthcare marketing regulations. Develop and deliver internal training to support operational and contractual compliance, including onboarding and ongoing education. Cross-Functional Engagement Partner with Legal, Sales, Product, Marketing, and Operations to identify compliance considerations related to new products, marketing initiatives, or contract commitments. Collaborate with HR and Credentialing to support employee background checks, exclusion checks, and workforce verification (e.g., E-Verify). Represent the Compliance team in external partner meetings and audit discussions when needed. Process Improvement & Reporting Identify and lead initiatives to improve compliance workflows, automate audit tracking, and streamline documentation practices. Ensure accurate maintenance of compliance-related documentation across internal systems such as Salesforce, SharePoint, or other internal platforms. Track and report key compliance metrics to leadership and support risk assessments or readiness reviews. Skills and Qualifications Bachelor's degree preferred or equivalent work experience. Advanced degree or certification in Compliance (e.g., CHC, CHPC) strongly preferred. 4-6+ years of compliance experience in healthcare, health tech, or related regulated industry required. 2+ years of experience managing or mentoring a compliance or audit-focused team. Familiarity with CMS, HIPAA, TCPA, Medicare Advantage, Medicaid MLTSS, HCBS, and subcontractor compliance standards. Proficiency in Microsoft Office Suite, SharePoint, Salesforce, and compliance tracking tools. Exceptional verbal and written communication skills. Demonstrated ability to manage multiple priorities in a fast-paced, deadline-driven environment. Strong analytical skills, attention to detail, and proactive problem-solving mindset. Ability to balance team management with individual contributor responsibilities. Occasional travel (less than 10%) for audits, training, or team meetings.

Our Insurance Specialists start at $37,960 per year, plus bonus. Our top Insurance Specialists earn an extra $3 per hour with bonus (with an additional $0.50 an hour in onsite differential). We host walk-in applicants on Tuesdays and Thursdays from 11 a.m. to 2 p.m. Stop by our location at 7810 E Escalante Blvd. to apply and interview on the spot. Walk into your career at Afni! What Will I Do as an Insurance Specialist? Did you know that insurance is one of the most sustainable industries around? Look at it this way - as long as people have assets they want to protect; insurance will be integral in providing peace of mind. As an Insurance Specialist, you will go through our paid training program to obtain state licensing to officially become a Licensed Insurance Sales Agent! Once licensed, you will represent one of the nation's top insurance providers by taking inbound calls from warm leads to close the deal on insurance sales. You will interact with customers to understand their needs and offer the best solutions for them. Using strong relationship-building you will provide an exceptional customer experience for customers. Key Role Responsibilities * Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs. * Process orders, update customer accounts, and ensure accurate records in internal systems. * Multitask effectively between handling customer inquiries and navigating multiple systems. As an Insurance Representative, you get: * Paid training to obtain your insurance license * Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment * Full time hours. 40-hour work week * Paid Time Off. Because rest isn't a reward - it's necessary for your wellbeing. * Medical, Dental and Vision Insurance. We will help cover the cost of your premium. * Tuition Reimbursement. Your goals are important, and we'll help you achieve them. * Referral Program. We have one of the most lucrative referral programs around. * Career Growth. Most of our senior leadership started as agents. We promote from within! Why Afni? Because with us, you matter. At Afni, you are not simply an employee, you're part of our culture. When you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong. At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. TAZHS Click this link to learn more about our Referral Rewards Program: **************************************** * Referrals must be new Afni hires and cannot be a rehire. More About Afni: What we do: ************************************** Where are we located: ********************************* What's new with us: *********************************** What it's like being part of the Afni family: ************************************* Key Qualifications * Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting. * Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service. * Sales experience: Minimum 6 months in a sales role * Available for paid training to include 2 weeks of licensing, 3 weeks of product training and 4 weeks of continued training. * Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST. * Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

Hourly Pay Range: $13.94 - $21.63 As a Bilingual UM Collector, you'll act as liaison between the client and insured communicating various facets in the subrogation process. This position handles reviewing files up to and including reaching settlements. You will initiate outbound calls and field inbound calls from responsible parties and attempt to collect money owed. In addition to your base pay we reward performance and quality with extra money per hour. Afni is a leading global customer service provider that's been around for more than 80 years. We have a fun and inclusive team in Bloomington where you can make friends, do meaningful work and grow your career -- we love to promote from within! What You'll Do Review files for adequacy of investigation and measure of damages to initiate collection. Research the application of law as it applies to specific claims in each state for Department of Transportation purposes or statutory regulations. Recommend whether to pursue collection or litigation. Initiate outbound calls and field inbound calls from responsible parties and attempting to collect money owed Review the initial content of each file while documenting and tracking all ongoing verbal and written correspondence related to the file in all applicable systems. Update and document information to achieve maximum recoveries. Utilize Skip Tracing techniques to contact consumers to reach a settlement. What You'll Get Full time. 40 hours per week schedule with overtime opportunities. Job stability. We've been doing this work in Bloomington for over 80 years! Training. We'll teach you everything you need to be great! Great Paid time off. You'll get 10 days during your first year, plus 7 paid holidays! Benefits. Medical, dental & vision insurance with premiums partly paid by the company! College tuition Up to $5,250 annually! Teamwork. We believe in teamwork and having fun together while we work with frequent contests and recognition events! Referral Program. One of the best unlimited employee referral bonus programs out there. Career Growth. Gain some great experience to promote to higher roles -- most of our support and leadership staff started as Sales or Service agents! Annual Performance Reviews. We reward your hard work with annual wage increases. We have remote opportunities to work with us in the following states: Alabama Arizona Florida Georgia Kentucky North Carolina South Carolina Texas VHArS

Hourly Pay Range: $13.94 - $21.63 As a Bilingual UM Collector, you'll act as liaison between the client and insured communicating various facets in the subrogation process. This position handles reviewing files up to and including reaching settlements. You will initiate outbound calls and field inbound calls from responsible parties and attempt to collect money owed. In addition to your base pay we reward performance and quality with extra money per hour. Afni is a leading global customer service provider that's been around for more than 80 years. We have a fun and inclusive team in Bloomington where you can make friends, do meaningful work and grow your career -- we love to promote from within! What You'll Do * Review files for adequacy of investigation and measure of damages to initiate collection. Research the application of law as it applies to specific claims in each state for Department of Transportation purposes or statutory regulations. Recommend whether to pursue collection or litigation. * Initiate outbound calls and field inbound calls from responsible parties and attempting to collect money owed * Review the initial content of each file while documenting and tracking all ongoing verbal and written correspondence related to the file in all applicable systems. Update and document information to achieve maximum recoveries. * Utilize Skip Tracing techniques to contact consumers to reach a settlement. What You'll Get * Full time. 40 hours per week schedule with overtime opportunities. * Job stability. We've been doing this work in Bloomington for over 80 years! * Training. We'll teach you everything you need to be great! * Great Paid time off. You'll get 10 days during your first year, plus 7 paid holidays! * Benefits. Medical, dental & vision insurance with premiums partly paid by the company! * College tuition Up to $5,250 annually! * Teamwork. We believe in teamwork and having fun together while we work with frequent contests and recognition events! * Referral Program. One of the best unlimited employee referral bonus programs out there. * Career Growth. Gain some great experience to promote to higher roles -- most of our support and leadership staff started as Sales or Service agents! * Annual Performance Reviews. We reward your hard work with annual wage increases. We have remote opportunities to work with us in the following states: * Alabama * Arizona * Florida * Georgia * Kentucky * North Carolina * South Carolina * Texas VHArS Qualifications * High School diploma or GED with six months of industry knowledge required. * Strong analyzing and negotiating techniques. * Demonstrates a sincere interest in listening to and responding to customer concerns and solving their issue in a timely manner. * Communicates clearly and logically using appropriate written and oral techniques. * Seeks clarification for unclear or missing information. * Demonstrated reasoning and problem-solving abilities. * Previous experience with outbound sales or phone sales. * Previous Collections preferred. * Subrogation or Insurance experience preferred. * Spanish Bilingual Required Why Afni? Because with us, you matter. At Afni, you are not simply an employee, you're part of our family. At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.