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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York, NY | $30,412 | $14.62 |
| 2 | Boone, CO | $28,904 | $13.90 |
| 3 | Bloomington, IL | $28,338 | $13.62 |
| 4 | Tucson, AZ | $27,526 | $13.23 |
| 5 | Raleigh, NC | $26,067 | $12.53 |
| 6 | Austin, TX | $25,835 | $12.42 |
| 7 | Tallahassee, FL | $25,746 | $12.38 |
| 8 | Bowling Green, KY | $25,633 | $12.32 |
| 9 | Atlanta, GA | $24,799 | $11.92 |
| 10 | Columbia, SC | $24,763 | $11.91 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Business Representative | $34,997 | $17 | - |
| 2 | Customer Retention Representative | $33,249 | $16 | - |
| 3 | Retention Representative | $32,829 | $16 | - |
| 4 | Customer Contact Representative | $32,705 | $16 | - |
| 5 | Customer Relations Representative | $32,124 | $15 | - |
| 6 | Customer Care Agent | $31,629 | $15 | - |
| 7 | Customer Support Representative | $31,606 | $15 | - |
| 8 | Customer Account Representative | $31,115 | $15 | - |
| 9 | Wireless Care Representative | $30,845 | $15 | - |
| 10 | Customer Care Specialist | $30,709 | $15 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Profit Recovery Partners | $29,612 | $14 | - |
| 2 | Inktel | $27,932 | $13 | 2 |
| 3 | GCS | $27,712 | $13 | 3 |
| 4 | Synergy Solutions | $27,696 | $13 | - |
| 5 | American Customer Care | $27,671 | $13 | - |
| 6 | Teleperformance USA | $27,643 | $13 | 264 |
| 7 | Calling Solutions | $27,642 | $13 | - |
| 8 | Connect America | $27,636 | $13 | 2 |
| 9 | Sutherland | $27,625 | $13 | 5 |
| 10 | Tele Resources | $27,604 | $13 | - |
| 11 | Contact America Inc | $27,602 | $13 | - |
| 12 | Ryla | $27,600 | $13 | - |
| 13 | Etech Global Services | $27,596 | $13 | - |
| 14 | SITEL | $27,586 | $13 | - |
| 15 | Ameridial | $27,580 | $13 | - |
| 16 | Access Worldwide Communications, Inc. | $27,566 | $13 | - |
| 17 | SYKES | $27,564 | $13 | - |
| 18 | Alorica | $27,562 | $13 | 34 |
| 19 | California Marketing Services | $27,547 | $13 | - |
| 20 | Focus Services | $24,294 | $12 | - |