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Agency director skills for your resume and career

Updated January 8, 2025

6 min read

Below we've compiled a list of the most critical agency director skills. We ranked the top skills for agency directors based on the percentage of resumes they appeared on. For example, 16.1% of agency director resumes contained home health as a skill. Continue reading to find out what skills an agency director needs to be successful in the workplace.

15 agency director skills for your resume and career

1. Home Health

Here's how agency directors use home health:

Directed and coordinated daily operations of Home Health agency.
Stayed active until that time as Beverly's decided to end their home health business.

2. Federal Regulations

Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.

Here's how agency directors use federal regulations:

Documented and monitored student's health assessments and immunizations records in accordance to school policy and state and federal regulations.
Created and implemented agency policies and procedures in accordance to state and federal regulations.

3. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how agency directors use patient care:

Led clinical team in delivering care services that promoted optimal patient care and safety in their homes..
Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.

4. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how agency directors use human resources:

Monitor and manage employee to consumer ratios, contract labor hours and coordinate with human resources for recruitment of qualified staff.
Directed payroll, human resources, clinical management, recruitment and marketing, and budget maintenance.

5. Care Services

Here's how agency directors use care services:

Direct the agency staff in scheduling and performing client care services, and manage the agency's administrative functions.
Educated staff on state and federal statutes, rules and regulations governing home care services.

6. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how agency directors use quality standards:

Ensured production volume met product/service standards, while exceeding quality standards.

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7. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how agency directors use medicare:

State survey completed 8/22/12 without any Medicare COP conditions cited.
Evaluated and trained all staff on Medicare guidelines.

8. Medicaid

Here's how agency directors use medicaid:

Handled all Medicaid billing for services rendered.
Ensured staff compliance with all Medicaid guidelines.

9. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how agency directors use business development:

Established and cultivated business development culture within the agency.
Market assessment and research Business development - External sales - Created, maintained and increased referral source relationships in the community.

10. Direct Reports

Here's how agency directors use direct reports:

Ensured that my direct reports provided adequate staffing for the hundreds of clients needing service.
Provide direction and counsel to direct reports and management towards appropriate resolution of employee relations, internal investigations and employee complaints.

11. Administrative Functions

Administrative Functions all revolve around planning and managing business operations. Administrators engage in the planning and execution of different business objectives, implementing workplace policies, and organizing resources efficiently. Every action that is a step towards the business's goals is covered by Administrative Functions.

Here's how agency directors use administrative functions:

Manage the branch'sdaily activities and administrative functions, including client/employee scheduling,personnel management, payroll processing and records maintenance.

12. Client Service

Here's how agency directors use client service:

Provided continuous sales and client services support for optimal product consulting, implementation, and training.
Developed and implemented reporting package requirements for monthly delivery to the sales and client services.

13. Digital Marketing

Here's how agency directors use digital marketing:

Designed/created content for collateral/signage & digital marketing campaigns.
Expanded Qm service offerings in traditional and digital marketing, overseeing successful integration.

14. Revenue Growth

Here's how agency directors use revenue growth:

Designed graphic user interface for a digital jukebox resulting in substantial revenue growth for the company.
Increased census and revenue growth through development of effective client programming and increased community outreach measures.

15. Client Care

Here's how agency directors use client care:

Promote client well-being through the execution of effective client care plans and appropriate coordination of other health and social services.
Trained all administrative staff on procedures, client care, and case management.

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List of agency director skills to add to your resume

The most important skills for an agency director resume and required skills for an agency director to have include:

Home Health
Federal Regulations
Patient Care
Human Resources
Care Services
Quality Standards
Medicare
Medicaid
Business Development
Direct Reports
Administrative Functions
Client Service
Digital Marketing
Revenue Growth
Client Care
Oversight

Program Development
Client Relationships
State Agencies
Business Plan
Media Management
Life Insurance
Mental Health
Strategic Direction
Annuities
Community Outreach
Sales Training
Performance Evaluations
Training Programs
Hippa
Community Relations
Staff Development

FSR
State Regulations
Developmental Disabilities
RAN
Regulatory Compliance
Product Knowledge
Strategic Plan
Metlife
Background Checks
ASD
CMS
DHS
RFP
Federal Agencies
CRA

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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