What does an agency director do?
Agency director responsibilities
Here are examples of responsibilities from real agency director resumes:
- Establish and develop relationships with ERP and consulting vendors with the goal of maximizing comparative advantage and cost efficient solution development.
- Implement validation, change control, design control, risk management, and CAPA systems.
- Task to improve compliance of CAPA system to requirements and internal performance to the requirement.
- Prepare for and participate in state and federal (Medicare) surveys with a high success rate.
- Experience in designing, developing and implementing large-scale networking deployments and LAN/WAN infrastructures with special emphasis on compliance with FDA regulations.
- Perform chart audits, adhering to CMS guidelines.
- Establish and manage the mid-Atlantic regional office of a privately own legal education company that provide educational services to law students.
Agency director skills and personality traits
We calculated that 16% of Agency Directors are proficient in Home Health, Federal Regulations, and Patient Care. They’re also known for soft skills such as Management skills, Problem-solving skills, and Time-management skills.
We break down the percentage of Agency Directors that have these skills listed on their resume here:
- Home Health, 16%
Directed and coordinated daily operations of Home Health agency.
- Federal Regulations, 9%
Documented and monitored student's health assessments and immunizations records in accordance to school policy and state and federal regulations.
- Patient Care, 9%
Led clinical team in delivering care services that promoted optimal patient care and safety in their homes..
- Human Resources, 7%
Monitor and manage employee to consumer ratios, contract labor hours and coordinate with human resources for recruitment of qualified staff.
- Care Services, 6%
Direct the agency staff in scheduling and performing client care services, and manage the agency's administrative functions.
- Quality Standards, 5%
Ensured production volume met product/service standards, while exceeding quality standards.
Common skills that an agency director uses to do their job include "home health," "federal regulations," and "patient care." You can find details on the most important agency director responsibilities below.
Problem-solving skills. Another essential skill to perform agency director duties is problem-solving skills. Agency directors responsibilities require that "top executives need to identify and resolve issues within an organization." Agency directors also use problem-solving skills in their role according to a real resume snippet: "provide customer service and solutions to customer complaints. "
Time-management skills. This is an important skill for agency directors to perform their duties. For an example of how agency director responsibilities depend on this skill, consider that "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an agency director: "created abstracts and posters for publication performed project oversight and coordination to meet deadlines. ".
Communication skills. A big part of what agency directors do relies on "communication skills." You can see how essential it is to agency director responsibilities because "top executives must be able to convey information clearly and persuasively." Here's an example of how this skill is used from a resume that represents typical agency director tasks: "facilitate communication between consumers, home care aides and branch to ensure proper client services. "
Leadership skills. Another common skill required for agency director responsibilities is "leadership skills." This skill comes up in the duties of agency directors all the time, as "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." An excerpt from a real agency director resume shows how this skill is central to what an agency director does: "provide direction, leadership and oversight to administrative employees and functions. "
The three companies that hire the most agency directors are:
- Chubb4 agency directors jobs
- Ambercare2 agency directors jobs
- Security National Life2 agency directors jobs
Choose from 10+ customizable agency director resume templates
Build a professional agency director resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your agency director resume.
Compare different agency directors
Agency director vs. Board member
Board members are fiduciaries of an organization leading it to its sustainable development. They are elected by its board of directors or its supervisory committee. They remain true to the mission and vision of the company whenever there are conflicts. Outstanding board members have good qualities like meeting participation, supportive attitude, anxious feeling to better serve the committee, and passion for any kind of cause. Being a board member improves business, and strategic acumen enhances confidence, and heightens skills in corporate governance.
There are some key differences in the responsibilities of each position. For example, agency director responsibilities require skills like "home health," "federal regulations," "patient care," and "human resources." Meanwhile a typical board member has skills in areas such as "non-profit organization," "financial statements," "governance," and "alumni." This difference in skills reveals the differences in what each career does.
The education levels that board members earn slightly differ from agency directors. In particular, board members are 2.0% more likely to graduate with a Master's Degree than an agency director. Additionally, they're 4.2% more likely to earn a Doctoral Degree.Agency director vs. Operations vice president
The responsibilities of an operations vice president will revolve around overseeing business operations and ensuring workforce and workflow efficiency through evaluations and providing strategic plans that would drive the company to meet its vision and mission. An operations vice president, in adherence to the company policies and regulations, also has the power to hire and train employees, even to execute disciplinary actions such as termination or suspension when necessary. Furthermore, an operations vice president also has discretion in reviewing and approving reports and requirements in various aspects such as budgeting and new policies.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that agency director responsibilities requires skills like "home health," "federal regulations," "patient care," and "care services." But an operations vice president might use other skills in their typical duties, such as, "customer service," "project management," "process improvement," and "continuous improvement."
Operations vice presidents earn similar levels of education than agency directors in general. They're 0.9% more likely to graduate with a Master's Degree and 4.2% more likely to earn a Doctoral Degree.Agency director vs. Chief operating officer
A chief operating officer, also known as a COO, is a high-ranking official who oversees a company or organization's daily administrative and overall operations. They are typically the second in the chain of command, reporting directly to the company's chief executive officer, also known as a CEO. Among their duties include developing strategies and guidelines, reviewing reports, performing assessments, and implementing the company's policies, standards, and regulations. Additionally, they lead and empower staff to reach goals, helping solve issues and concerns when any arise.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an agency director is likely to be skilled in "home health," "federal regulations," "patient care," and "care services," while a typical chief operating officer is skilled in "healthcare," "customer service," "financial management," and "business strategies."
Most chief operating officers achieve a higher degree level compared to agency directors. For example, they're 6.9% more likely to graduate with a Master's Degree, and 2.6% more likely to earn a Doctoral Degree.Agency director vs. Co-founder
A Co-Founder is an essential member of a company as they complement the skills, vision, and mission of the Founder. Most of the time, the tasks of a Co-Founder revolve around the financial planning and developing strategies that would be beneficial for the company's financial gain and workforce. Furthermore, a Co-Founder must coordinate with the Founder and other staff and departments to remain aware of the progress or issues, should there be any, to provide timely resolutions.
Types of agency director
Updated January 8, 2025
