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Become An Agency Manager

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Working As An Agency Manager

  • $100,539

    Average Salary

What Does An Agency Manager Do At Microsoft Corporation

* Participate in insights-focused customer meetings with the global agency team by contributing sophisticated analytics and insights data from multiple sources (e.g., vertical, competitive benchmarks, third-party data, etc.) that tell the best story for the customer and Microsoft
* Conduct complex analyses (as needed) requiring an advanced level of analytics to assist in removing performance and perception barriers
* Develop forecasting and marketplace insights for prioritized agency customers
* Support key campaign strategies with data visualization and insights highlighting the value of Bing Ads products
* Develop and demonstrate an expert-level understanding of the deeper data layer within the Bing Ads platform (insights-specific resources, metrics and the data that fuels those metrics)
* Develop an expert level understanding of the search industry, including vertical/device/product trends, and share with customers and internal stakeholders
* Educate the agency team, in meaningful and easy to consume ways, on unique marketplace insights, vertical trends and competitive benchmarking in order to identify/highlight opportunities aligned to customer’s primary objectives
* Share best practices and encourage adoption of Insights self-service and one-to-many resources/tools
* Consult on optimal application of insights based on specific situation and, where appropriate, prepare account team partners for individual client engagement
* Proactively engage with internal teams to develop marketplace insights, proposals and scalable programs to drive satisfaction and revenue
* Work with key business partners to improve business intelligence and reporting capabilities that deliver insights and drive customer action
* Input voice of the customer (VOC) feedback directly into scalable intake process (if available) or channel VOC feedback to Agency leads and share relevant feedback to the larger IM community

What Does An Agency Manager Do At Norris Auto Group

Oversees the day-to-day operations of the agency and implements programs to meet long-term and short-term goals for agency growth Learn and maintain knowledge of all insurance products Work directly with dealership staff and team of licensed sales producers to assist walk-in customers with their insurance needs Assist in agency growth process by using personable and trustworthy sales tactics to sell insurance products to new customers Prepare quotations and applications that fit customer needs Train staff to deliver effective sales presentations and ensure proper follow up to prospective clients in order to close sales Use company lead management software in an effective manner Meet new business production goals Retain and service existing customers Candidates should be energetic, self-motivated individuals that are interested in helping build and grow our Insurance Division

What Does An Agency Manager Do At Allstate

Oversees the day-to-day operations of the agency and implements programs to meet long-term and short-term goals for agency growth Develop leads, schedule appointments, identify customer needs, and market appropriate products and services Use a customer-focused, needs-based review process to educate customers about insurance options Establish client relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service

What Does An Agency Manager Do At Colgate

* Communicate and interpret all Colgate initiatives and strategies to enhance growth and business performance.
* Translate Colgate objectives into specific customer strategies.
* Achieve volume and financial objectives through effective execution of Colgate strategies and successful management of the Agency.
* Customer P&L responsibility and financial ownership through monthly disciplines and return on investment mindset.
* Develop, optimize and execute customer plans in accordance with strategies and objectives of Colgate’s Customer Development organization.
* Drive joint business planning and customer collaboration through effective customer and Agency relationships and penetration.
* P management
* Deliver on-going coaching & feedback to the Agency and deliver formal annual and mid performance reviews and serve as role model for Colgate’s Managing With Respect values.
* Utilize Agency and Colgate Category Management resources/processes to positively impact the 5P’s and provide added-value to the customer.
* Manage the development, maintenance and execution of customer plans with the Agency HUB and Business Managers.
* Monthly disciplines managed: Plan Optimization, Share Review, return on investment and Reconciliation.
* Provide monthly communication and updates to the retail teams on customer retail / merchandising initiatives.
* Actively participate in retail meetings.
* Hold Agency personnel accountable for all objectives and goals, including development of customer presentations and analytics
* Lead development of long lead, joint, "win-win" business plans (baseline and promotions) covering sales, volume, and profitability at PPG/SKU level, and incorporating customers' objectives and strategy.
* Develop Direct Customer and lead Agency to develop action plans to close customer gaps and seek approval from Customer Development Team Leader/consensus meeting.
* Identify ongoing profitability implications of customer plans for customer, and Agency shares insights/ solutions with customers (when desirable).
* Agency Update Colgate Business Planner and customer plans to reflect changing retail and competitive environment.
* Develop customer investment strategy, consistent with Retail Environment Strategy, Brand Strategy and Shopper Insights utilizing all tools and Colgate Business Planner’s established process.
* Provide substantial input in translating bottom up brand plans into Customer/Colgate Business Planner targets.
* Lead the translation of top down customer targets into long lead bottom up customer plans, incorporating customer's objectives and creating joint, "win-win" customer plans to the Agency.
* Manage Direct Customer for compliance of 5P activity execution against established agreements/objectives and track interim performance of 5P activities to identify shortfalls/potential upsides against established objectives.
* Manage Agency for compliance of 5P activity execution against established agreements/objectives and track interim performance of 5P activities to identify shortfalls/potential upsides against established objectives.
* Agency to identify causes of 5P activities performance, both internal and external to Colgate for Plan Optimization.
* Develop and pre-evaluate corrective action plans for 5P activities; seek approval and execute as required.
* Resolve pricing issues when Hub requires assistance.
* Gain approval from customers to execute 5P activities for customers and attach the Deal Sheets to the events including any revisions.
* Oversee the Agency execution of the 5P strategy implementation within established commercial guidelines.
* Manage Direct Customer post evaluation process
* Agency to collect information on the external environment (e.g. competitor activity) during the promotion period.
* Agency to conduct post evaluation analysis based on activity details and compare results with pre-evaluation analysis, reconcile any potential differences.
* Agency to identify insights from post evaluation analyses and incorporate learning into future customer/retail environment strategy.
* Ensure Agency’s systematic post evaluation of 5P activities and develop detailed understanding of the effectiveness of different investment levers

What Does An Agency Manager Do At Commonwealth Senior Living

* Marketing Create and maintain an ongoing plan for marketing.
* Complete 20 hours of marketing weekly in and around the community to increase awareness and increase census.
* Receive and handle all inquiries and document status in eRSP.
* Complete all admissions and admission paperwork including DMAS
* submissions and acquiring advance directive or other legal paperwork.
* Complete weekly marketing outlook and submit to Director of Operations and President no later than 5:00 PM on Mondays.
* Complete and submit monthly trending information as requested by the Director of Operations and/or Corporate Office.
* Complete weekly ABC marketing reports and submit to Director of Operations and President no later than 3:00 PM on Fridays.
* Follow up with all inquiries on a weekly basis and document in eRSP.
* Maintain ongoing relationships with referral sources and build new referral sources.
* Create and maintain referrer accounts in eRSP.
* Track and document marketing efforts in eRSP.
* Attend marketing events as appropriate.
* Other duties as assigned by the Director of Operations or President.
* Operations Oversight of all day-to-day operations.
* Must attend all mandatory company meetings and training sessions.
* Must share on-call responsibilities with staffing coordinators.
* Implement the policies and procedures as approved by the Director of Operations.
* Maintain and ongoing liaison with agency committees, agency employees, and contractors.
* Maintain an ongoing plan for employee orientation, in-service training, and continuing education.
* Maintain compliance with laws and regulations.
* Creating and implementing corrective action in response to reports of regulatory agencies or internal audits.
* Quarterly contact with all clients to ensure quality and satisfaction of services provided to include site visits if necessary to evaluate staff members.
* Follow and adhere to communication expectations as outline on theCommunications Chart.
* Attend and record minutes of Quality Assurance Committee Reviews.
* Investigate and resolve client and/or employee complaints by completing complaint forms and required documentation in client/employee file and eRSP.
* Conduct quarterly employee file audits.
* Monitor Staffing Coordinator and on a day by day basis and be aware of missed shifts or scheduling concerns.
* Responsible for review and approval of weekly payroll as well as bi-weekly payroll for CAL employees under Stay at Home Personal Care.
* Ensure payroll is received by the payroll department no later than 10:00 AM on Tuesdays.
* Assure that all new hires, payroll, billing and reports to the governing body and corporate office are completed in a timely manner.
* Assure that the agency is in compliance with Medicaid, state, local and corporate regulations and policies at all times.
* Uphold all HIPPA and company confidentiality policies and procedures.
* Report incidences as required to Adult Protective Services or Child Protective Services as necessary.
* Other duties as assigned by Director of Operations

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Agency Manager Demographics

Gender

Male

55.8%

Female

42.7%

Unknown

1.5%
Ethnicity

White

60.8%

Hispanic or Latino

15.5%

Black or African American

11.1%

Asian

8.6%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

48.1%

French

7.7%

Carrier

7.7%

Arabic

7.7%

Chinese

3.8%

Mandarin

3.8%

Hindi

3.8%

Kurdish

1.9%

Vietnamese

1.9%

German

1.9%

Romanian

1.9%

Turkish

1.9%

Greek

1.9%

Malayalam

1.9%

Tamil

1.9%

Hmong

1.9%
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Agency Manager Education

Schools

University of Phoenix

17.2%

American College

10.8%

Liberty University

7.5%

University of Mississippi

5.4%

West Virginia University

5.4%

University of North Dakota

4.3%

Strayer University

4.3%

Western Washington University

4.3%

University of North Texas

4.3%

Texas A&M University

4.3%

Ohio State University

3.2%

Webster University

3.2%

Valdosta State University

3.2%

Howard University

3.2%

American InterContinental University

3.2%

George Mason University

3.2%

Louisiana State University and A&M College

3.2%

University of Houston

3.2%

Morehead State University

3.2%

Baker College

3.2%
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Majors

Business

40.8%

Management

9.1%

Finance

7.2%

Marketing

5.4%

Accounting

5.4%

Insurance

5.2%

Psychology

3.3%

Political Science

2.8%

Communication

2.6%

Nursing

2.4%

Health Care Administration

2.0%

Biology

1.7%

English

1.7%

Education

1.7%

Criminal Justice

1.7%

Health Education

1.5%

Real Estate

1.5%

Computer Science

1.3%

General Studies

1.3%

Public Administration

1.3%
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Degrees

Bachelors

41.4%

Other

25.0%

Masters

17.6%

Associate

7.6%

Certificate

3.2%

License

2.7%

Diploma

1.3%

Doctorate

1.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Agency Manager Salaries

Job Title Company Location Start Date Salary
Global Agency Manager Adobe Systems Incorporated New York, NY Jan 07, 2016 $190,200
IFS Transfer Agency Manager-Aml State Street Bank and Trust Company New York, NY Sep 15, 2014 $120,000 -
$135,000
Agency Manager Medcare Home Health Services, Inc. Chicago, IL Jan 30, 2011 $60,000
Agency Manager Medcare Home Health Services, Inc. Chicago, IL Oct 01, 2011 $60,000
Agency Manager Samland Health Care, Inc. Chicago, IL Oct 01, 2010 $60,000

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Top Skills for An Agency Manager

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  1. Customer Service
  2. Insurance Products
  3. Financial Services
You can check out examples of real life uses of top skills on resumes here:
  • Managed all aspects of agency-sales-customer service-marketing-personnel-accounting 3.
  • Strengthened carrier relationship and developed new appointments with carriers with recreational vehicle insurance products.
  • Implemented, delivered on-boarding training to Financial Services Representatives.
  • Experience selling insurance policies including property and casualty.
  • Managed all aspects of agency relations, including recruitment, training, regulation enforcement and compliance monitoring.

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Top Agency Manager Employers

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Jobs From Top Agency Manager Employers

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