How To Become An Agency Service Representative: What It Is and Career Path

What is an agency service representative and how to become one

Updated January 8, 2025

3 min read

There is more than meets the eye when it comes to being an agency service representative. For example, did you know that they make an average of $16.57 an hour? That's $34,475 a year! Between 2018 and 2028, the career is expected to grow -4% and produce -105,300 job opportunities across the U.S.

ScoreAgency Service RepresentativeUS Average

Salary

2.7

Avg. Salary $34,475

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.2

Race

American Indian and Alaska Native 0.65%

Asian 6.22%

Black or African American 10.86%

Hispanic or Latino 18.12%

Unknown 5.09%

White 59.06%

Gender

female 63.85%

male 36.15%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become an agency service representative

Explore agency service representative education requirements

Most common agency service representative degrees

Bachelor's

56.2 %

Associate

17.4 %

High School Diploma

10.7 %

Start to develop specific agency service representative skills

Skills	Percentages
Phone Calls	35.47%
Health Insurance	24.20%
Customer Support	21.01%
Data Entry	4.55%
Medicare	3.79%

Complete relevant agency service representative training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New agency service representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an agency service representative based on U.S. Bureau of Labor Statistics data and data from real agency service representative resumes.

Research agency service representative duties and responsibilities

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Generate HIPAA certificate of coverage for members.
Work with excel, PowerPoint, Microsoft word, Microsoft business
Ensure that all client information meet Medicare and Medicaid guidelines.

Prepare your agency service representative resume

When your background is strong enough, you can start writing your agency service representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an agency service representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable agency service representative resume templates

Build a professional agency service representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your agency service representative resume.