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Agency service representative education requirements

Updated January 8, 2025
2 min read
Usually, agency service representatives don't need a college education. The most common degree for agency service representatives is bachelor's degree with 56% graduates, with only 17% agency service representative graduates earning associate degree. Agency service representatives who decided to graduate from college often finish University of Phoenix or University of Houston. Some good skills to have in this position include phone calls, health insurance and customer support.

What education do you need to become an agency service representative?

What degree do you need to be an agency service representative?

The most common degree for agency service representatives is bachelor's degree, with 56% of agency service representatives earning that degree. The second and third most common degree levels are associate degree degree at 17% and associate degree degree at 11%.
  • Bachelor's, 56%
  • Associate, 17%
  • High School Diploma, 11%
  • Master's, 7%
  • Other Degrees, 9%

What should I major in to become an agency service representative?

You should major in business to become an agency service representative. 36% of agency service representatives major in business. Other common majors for an agency service representative include management and criminal justice.

Best majors for agency service representatives

RankMajorPercentages
1Business36.4%
2Management5.7%
3Criminal Justice5.1%
4Communication4.7%
5Accounting4.4%

20 best online courses for agency service representatives

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1. CVS Health Call Center Customer Service

coursera

The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

2. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

3. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

4. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

5. CVS Health Retail Customer Service

coursera

The demand for customer service representatives is huge, there are thousands of open job roles in the US alone. This program prepares you for a retail customer service role. Retail customer service is an exciting career where every day is a new day and a new adventure. The target audience for this certificate is anyone who is customer obsessed and is looking to launch a career in retail customer service.\n\nThis program uniquely prepares you for your new role by using a blend of videos,...

6. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

7. Zendesk for Customer Service Agents Training Course

udemy
4.6
(1,065)

How to provide great customer support using Zendesk, a course for beginners...

8. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

9. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

10. SAP Customer Service (CS/SM) - Service Management module

udemy
4.4
(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

11. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

12. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

13. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

14. Your Customer Service Toolbox: Best Practices for Beginners

udemy
4.5
(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

15. Customer Service Basics: Improve your Service now

udemy
4.5
(889)

The basic golden rules to kickstart your service...

16. Fundamentals of Insurance - 2

udemy
4.4
(5,370)

Part 2...

17. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

18. Outstanding Customer Service - The Ultimate Guide!

udemy
4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

19. Fundamentals of Insurance - 1

udemy
4.4
(8,948)

Part 1...

20. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

Average agency service representative salary by education level

Agency service representatives with a Master's degree earn more than those without, at $38,488 annually. With a Bachelor's degree, agency service representatives earn a median annual income of $37,428 compared to $35,077 for agency service representatives with an Associate degree.
Agency service representative education levelAgency service representative salary
Master's Degree$38,488
High School Diploma or Less$34,244
Bachelor's Degree$37,428
Some College/ Associate Degree$35,077

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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