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Agent assistant resume examples from 2026

Zippi

Land interviews using Zippia's AI-powered resume builder.

Updated March 26, 2025
6 min read
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How to write an agent assistant resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in agent assistant-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These tips will help you demonstrate why you are the perfect fit for the agent assistant position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

  1. Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
  2. Put all relevant hard and soft skills in your skills section.
  3. Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
  4. Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
  5. Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
These five steps should give you a strong elevator pitch and land you some agent assistant interviews.

Here are example skills to include in your “Area of Expertise” on an agent assistant resume:

  • Customer Service
  • Life Insurance
  • Insurance Policies
  • Outbound Calls
  • Inbound Calls
  • Auto Insurance
  • Health Insurance
  • Scheduling Appointments
  • Policy Changes
  • Develop Leads
  • Roadside Assistance
  • Customer Calls
  • MLS
  • Payroll
  • Travel Arrangements
  • Administrative Tasks
  • Front Desk
  • Open Houses
  • Insurance Quotes
  • Telephone Calls
  • Computer System
  • Casualty Insurance
  • Bank Deposits
  • Customer Inquiries
  • Office Equipment
  • PowerPoint
  • Process Payments
  • Service Calls
  • Word Processing
  • Insurance Claims

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the agent assistant position. Here is how to most effectively structure your work experience:

  1. List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
  2. Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
  3. Include only recent, relevant jobs.

How to write agent assistant experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

  • Use strong action verbs like Led, Built, or Optimized.
  • Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
  • Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are great bullet points from agent assistant resumes:

Work history example #1

Leasing Consultant

Campus Apartments

  • Managed staffed leasing consultants and coordinated leasing contract retention strategies.
  • Utilized Software Programs - Onesite, Yardi, Lead2Lease and Outlook Responsible for marketing community, floor plans and resident retention.
  • Managed all internet marketing and development.
  • Developed good tenant relations by utilizing professional communication at all times.
  • Handled resident requests, work orders, and other various communications efficiently and professionally.

Work history example #2

Agent Assistant

Allstate

  • Assisted with general accounting functions, handled accounts payable and receivable, ordering, and payroll.
  • Delivered comprehensive service presentations and maintained communication with existing account holders to ensure business retention and revenue growth.
  • Hired to kick off the new ABI (Allstate Business Insurance) program.
  • Operated successful and profitable Allstate Insurance Office * Won quality awards for low losses and high client satisfaction.
  • Assisted current Allstate customers with policy endorsements.

Work history example #3

Agent Assistant

New York Life Insurance Company

  • Used multiple forms of communication to market business, extremely proficient in all Microsoft office applications.
  • Created and implemented a systematic approach, ensuring accurate communication and top efficiency.
  • Advised business owners on tax free income, partnership protection, retirement accumulation, and estate planning.
  • Utilized Microsoft Word and Powerpoint for proposal and presentation purposes.
  • Provided death benefits by delivering policy proceeds; reassessing client needs.

Work history example #4

Call Agent

Southwest Airlines

  • Fulfilled internal and external customer needs through teamwork, organization, communication, and prioritization.
  • Trained current and new employees on directives from the FAA as well as changes to policies and procedures.
  • Handled all aspects of ticketing and check-in by operating a computerized point-of-sale system.
  • Adhered to strict standards of HIPPA for information release and the TSA regulations that changed rapidly.
  • Maintained compliance with FAA regulations regarding boarding of civilians; pilots with cabin access, and armed officers.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from agent assistant resumes:

Bachelor's Degree in business

Liberty University, Lynchburg, VA

1997 - 2000

Highlight your agent assistant certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your agent assistant resume:

  1. Certified Nurse Assistant (CNA)
  2. Medical Assistant
  3. Certified Professional, Life and Health Insurance Program (CPLHI)
  4. Certified Medical Administrative Assistant (CMAA)
  5. Word 2010 Certification
  6. Certified Medical Office Manager (CMOM)
  7. Computer Service Technician (CST)