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What does an agent assistant do?

Updated January 8, 2025
7 min read
What does an agent assistant do
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Agent assistant responsibilities

Here are examples of responsibilities from real agent assistant resumes:

  • Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
  • Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
  • Train in technical support for Hewlett-Packard customers.
  • Handle inbound technical support phone calls from Hewlett-Packard notebook customers.
  • Deliver on the GEICO promise to customers by solving problems and giving competent insurance advice in a courteous and proficient manner.

Agent assistant skills and personality traits

We calculated that 17% of Agent Assistants are proficient in Customer Service, Life Insurance, and Insurance Policies. They’re also known for soft skills such as Communication skills, Self-confidence, and Analytical skills.

We break down the percentage of Agent Assistants that have these skills listed on their resume here:

  • Customer Service, 17%

    Provided customer service to insured travelers regarding: policy benefits, verification of coverage, claim adjudication and process.

  • Life Insurance, 10%

    Investigated competitive policy pricing strategies for automobile and life insurance.

  • Insurance Policies, 9%

    Received payments from walk-in customers and answered any questions concerning their insurance policies.

  • Outbound Calls, 6%

    Make outbound calls to current clients to schedule reviews and update information to ensure no lapse in health coverage.

  • Inbound Calls, 6%

    Received inbound calls regarding digital transition.

  • Auto Insurance, 6%

    Calculated premiums, provided home and auto insurance quotes, and processed policies.

"customer service," "life insurance," and "insurance policies" are among the most common skills that agent assistants use at work. You can find even more agent assistant responsibilities below, including:

Communication skills. One of the key soft skills for an agent assistant to have is communication skills. You can see how this relates to what agent assistants do because "insurance sales agents must listen to clients and be able to clearly explain suitable policies." Additionally, an agent assistant resume shows how agent assistants use communication skills: "maintain exceptional oral and written communication skills to provide the maximum customer service to current and future clients. "

Self-confidence. Another essential skill to perform agent assistant duties is self-confidence. Agent assistants responsibilities require that "insurance sales agents should be confident when contacting prospective clients." Agent assistants also use self-confidence in their role according to a real resume snippet: "protected and entered confidential customer data into proprietary programs, including application of payment to customer accounts. "

Analytical skills. agent assistants are also known for analytical skills, which are critical to their duties. You can see how this skill relates to agent assistant responsibilities, because "insurance sales agents must evaluate the needs of each client to determine the appropriate insurance policy." An agent assistant resume example shows how analytical skills is used in the workplace: "performed different data and word processing programs necessary to complete my job. "

Initiative. For certain agent assistant responsibilities to be completed, the job requires competence in "initiative." The day-to-day duties of an agent assistant rely on this skill, as "insurance sales agents need to actively seek out new clients in order to increase business." For example, this snippet was taken directly from a resume about how this skill applies to what agent assistants do: "document all customer interactions to maintain quality assurance initiatives. "

See the full list of agent assistant skills

The three companies that hire the most agent assistants are:

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Compare different agent assistants

Agent assistant vs. Insurance representative

An insurance representative serves as a client's point of contact in insurance companies. Their responsibilities include researching client opportunities, reaching out to potential clients to offer products and services, discussing terms and policies, providing detailed advice, and assisting in every procedure, ensuring convenience and client satisfaction. Aside from securing sales, an insurance representative may also process applications and claims while adhering to the company's policies and regulations. Furthermore, they may also perform clerical tasks such as handling calls and correspondence, arranging appointments, and maintaining records of all transactions.

We looked at the average agent assistant salary and compared it with the wages of an insurance representative. Generally speaking, insurance representatives are paid $1,446 lower than agent assistants per year.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both agent assistant and insurance representative positions are skilled in customer service, outbound calls, and inbound calls.

There are some key differences in the responsibilities of each position. For example, agent assistant responsibilities require skills like "life insurance," "insurance policies," "scheduling appointments," and "develop leads." Meanwhile a typical insurance representative has skills in areas such as "patients," "medicaid," "insurance coverage," and "data entry." This difference in skills reveals the differences in what each career does.

Insurance representatives earn the highest salaries when working in the finance industry, with an average yearly salary of $38,752. On the other hand, agent assistants are paid more in the real estate industry with an average salary of $42,564.The education levels that insurance representatives earn slightly differ from agent assistants. In particular, insurance representatives are 0.3% more likely to graduate with a Master's Degree than an agent assistant. Additionally, they're 0.5% less likely to earn a Doctoral Degree.

Agent assistant vs. Licensed insurance agent

A licensed insurance agent is primarily responsible for finding and utilizing opportunities to secure insurance sales. Moreover, a licensed insurance agent must reach out to potential clients, discuss and negotiate terms, respond to inquiries, and perform various assessments to determine their ability to uphold financial obligations. Besides building a client base, they also need to handle current policies, process renewals, monitor claims, maintain an accurate record of transactions, prepare progress reports and strategies, and distribute policy proceeds according to the company rules and regulations.

Licensed insurance agent positions earn higher pay than agent assistant roles. They earn a $16,714 higher salary than agent assistants per year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both agent assistants and licensed insurance agents have skills such as "customer service," "outbound calls," and "inbound calls. "

In addition to the difference in salary, there are some other key differences worth noting. For example, agent assistant responsibilities are more likely to require skills like "life insurance," "insurance policies," "auto insurance," and "scheduling appointments." Meanwhile, a licensed insurance agent has duties that require skills in areas such as "excellent time management," "work ethic," "strong work ethic," and "strong customer service." These differences highlight just how different the day-to-day in each role looks.

Licensed insurance agents earn a higher average salary than agent assistants. But licensed insurance agents earn the highest pay in the finance industry, with an average salary of $52,022. Additionally, agent assistants earn the highest salaries in the real estate with average pay of $42,564 annually.licensed insurance agents earn similar levels of education than agent assistants in general. They're 1.3% more likely to graduate with a Master's Degree and 0.5% less likely to earn a Doctoral Degree.

Agent assistant vs. Health insurance agent

Health Insurance Agents are salespeople whose primary product is health insurance. Insurance companies hire them to reach sales targets. They are trained to sell insurance to individuals or groups of people. They are expected to be familiar with all the products of the company. Health Insurance Agents should assess their clients' needs and recommend the best health insurance product that fits their needs. They should be able to explain the product's features and answer any inquiries that the clients may have. Health Insurance Agents should also know how to compute insurance premiums and estimate payouts.

An average health insurance agent eans a higher salary compared to the average salary of agent assistants. The difference in salaries amounts to health insurance agents earning a $12,530 higher average salary than agent assistants.Using the responsibilities included on agent assistants and health insurance agents resumes, we found that both professions have similar skill requirements, such as "customer service," "outbound calls," and "inbound calls.rdquo;

The required skills of the two careers differ considerably. For example, agent assistants are more likely to have skills like "life insurance," "insurance policies," "auto insurance," and "scheduling appointments." But a health insurance agent is more likely to have skills like "hipaa," "health insurance products," "health insurance sales," and "medicare advantage."

Health insurance agents earn the highest salary when working in the finance industry, where they receive an average salary of $51,803. Comparatively, agent assistants have the highest earning potential in the real estate industry, with an average salary of $42,564.health insurance agents typically earn similar educational levels compared to agent assistants. Specifically, they're 2.7% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.

Agent assistant vs. Receptionist/customer service

Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.

Receptionist/customer services average a lower salary than the annual salary of agent assistants. The difference is about $6,800 per year.While both agent assistants and receptionist/customer services complete day-to-day tasks using similar skills like customer service, outbound calls, and inbound calls, the two careers vary in some skills.While some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note. "life insurance," "insurance policies," "auto insurance," and "health insurance" are skills that commonly show up on agent assistant resumes. On the other hand, receptionist/customer services use skills like phone calls, data entry, credit card payments, and direct calls on their resumes.The manufacturing industry tends to pay the highest salaries for receptionist/customer services, with average annual pay of $30,365. Comparatively, the highest agent assistant annual salary comes from the real estate industry.receptionist/customer services reach similar levels of education compared to agent assistants, in general. The difference is that they're 2.2% more likely to earn a Master's Degree, and 0.8% less likely to graduate with a Doctoral Degree.

Types of agent assistant

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.