Client Services Representative
Agent job in Bolingbrook, IL
The Client Success Manager is responsible for leading client support across assigned client accounts, ensuring accuracy, speed, and responsiveness at every step of the order lifecycle. Serves as a subject matter expert and key liaison between Sales, Client Success, and Production teams, this role translates client needs into seamless production and delivery. Must excel independently and collaborating cross-functionally to deliver outstanding client experiences.
Manage the end-to-end process of the order lifecycle (PO data entry, confirmation, changes, tracking, and invoicing via ERP system).
Link Client Services/Sales with Operations for daily order processing and updates.
Coordinate across Production, Scheduling, Procurement, Quality, and Shipping teams for accurate and on-time fulfillment.
Maintain and update WIP/dashboards; share timely updates with respective teams.
Follow SOPs, maintain data accuracy and quality standards.
Support Client Service management on client visits, audits, press checks.
Investigate and quickly resolve quality issues with Production/Quality teams.
Provide team backup; train on SAP and other tools.
Qualifications:
Bachelor's degree in Business Administration or related field required.
Minimum 5 years of experience in a similar or related client-facing role.
Order management experience in a Manufacturing, Printing, Financial, or related environment.
Advanced working knowledge of end-to-end client order processes across varying client types.
Strong organization, planning, and multitasking skills with high attention to detail.
Excellent written and verbal communication skills; professional and client-oriented demeanor.
Self-motivated, proactive and team-oriented, with a proactive and collaborative approach to meeting client expectations and deadlines.
ERP experience required with respect to order processing, inventory management, status monitoring and receiving; SAP strongly preferred.
Proficient in Microsoft Office (Word, Excel, Outlook, Teams); experience in digital file navigation and document handling.
Experience in the card, payment or printing industries strongly preferred.
The above job description is meant to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
BENEFITS INCLUDE
Medical (PPO and HDHP with HSA), dental, Vision, PTO, paid holidays, 401k with employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance and more.
Customer Service Representative
Agent job in Chicago, IL
Job Details:
The Customer Service Representative is the first person in the walk-up center that a customer comes in contact with for assistance. This position provides professional, knowledgeable, and courteous face to face customer support to all cardholders. This position typically works under close supervision and direction.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Assist Patrons regarding run transit fare payment programs.
Processes all card registrations, faxes and emails inquiries within contractual Key Performance Indicator timelines and accuracy requirements
Notifies management of all encounters that deviate from established policies, procedures and written/verbal instructions.
Processes lost/stolen, damaged/defective cards patron requests.
Processes authorized refunds via electronic transfers and banked money
Processes Fare Adjustment Envelopes (FAE) as needed
Assists with web account set-up and web access issues
Initiates outbound courtesy calls as needed.
MINIMUM JOB REQUIREMENTS:
Bilingual English/Spanish. High School Diploma or equivalent. AA degree preferred. Plus a minimum of two years experience in Customer Service/Retail. Must be a good team player, possess a positive attitude, be self-motivated and excel in a fast paced environment. Able to work and respond in a time-sensitive environment. Willing to work extended hours. Ability to type 40+ WPM. Proficient in Microsoft Office.
1st Shift: 8:30am-5:00pm
Part-Time Customer Service Representative
Agent job in Deerfield, IL
CUSTOMER SERVICE REPRESENTATIVE, PART-TIME
Global Electronics Association, the global trade association for the electronics manufacturing industry, seeks a PART-TIME CUSTOMER SERVICE REPRESENTATIVE (CSR). The CSR will Provide best in class service and support for Global Electronics Association's customers and members. Assure high levels of customer satisfaction through quality interactions and timely follow up. Educate customers about the Association's products and services, as necessary. Guide customers to online resources. Monitor issues and provide necessary follow-up and maintain consistency of service. The CSR reports to the Customer Service Manager.
RESPONSIBILITIES
Phone and Email Support - 85%
• Provide a delightful experience for all customers by engaging in polite, positive, professional, and upbeat interactions via phone and in writing.
• Use and share knowledge of company products, services, and policies to assist customers with inquiries, complaints, or problems.
• Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that customers and members feel supported and valued.
• Engage in active listening with callers, conferencing and clarifying information and diffusing angered customers/members.
• Communicate with customer and partners via email in a professional and thorough manner.
• Building lasting relationships with customers, members and internal team members based on trust and reliability.
• Make recommendations for products and services that better suit customer/member needs or complement the products in which they are interested.
• Seek answers to customer inquiries. Escalate issues, as necessary. When appropriate connect customers with other departments/colleagues for higher level support.
• Process phone, email, and web orders in a timely and accurate manner.
• Resolve backorders, follow up on order fulfilment, and keep customers updated on ship dates.
• Process returns and other transactions as necessary within the ERP system.
• Verify and update customer information before processing transactions, add new customer records to database when record does not exist.
• Document all support activities with the case management system.
Special Projects - 15%
• Assist management with projects as needed.
• Handle regular data entry projects and assist other internal teams with assigned projects as needed.
• Assist with trade show projects as needed.
• As time allows, review data and process flow in NetSuite and suggest improvements.
• Conduct testing of system updates as assigned.
• Represent the “voice of customer” on teams and in meetings/conversations, as necessary.
REQUIREMENTS
• High school diploma or equivalent, some college preferred.
• 2 years of experience working with customers.
• Excellent oral and written communication skills to effectively communicate with employees, customers, partners, and vendors.
• Ability to work independently and collaboratively.
• Ability to exercise proven computer skills. Familiarity with Microsoft Office, Skype/Zoom, and customer relationship management software a plus (e.g. SalesForce.com, NetSuite, Microsoft CRM, or equivalent).
• Knowledge of and the ability to use a variety of standard office equipment such as a headset, telephone, and copy machine.
Global Electronics Association is an Equal Opportunity Employer offering a competitive salary and excellent employee benefits. The Association has a hybrid/virtual work environment. Position reports to the Bannockburn, IL office.
The pay range for this position is $20 - 25 per hour. The Association considers education, experience, internal equity, and other qualifying criteria to determine starting payrates. In addition to compensation benefits, Global Electronics Association offers a variety of health and welfare benefits, based on eligibility, including job status/hours worked each week.
Please send resume and cover letter to e-mail: ****************************** Subject line should say: PT CSR
The Global Electronics Association, formerly known as IPC, is the leading voice of the $6 trillion global electronics industry. Since 1957, we've supported the growth and success of more than 3,000 member companies across the electronics supply chain, from design and printed boards to advanced packaging, assembly, and testing.
As a member-driven organization, we deliver internationally recognized standards, trusted certification programs, workforce education, market intelligence, and public policy advocacy to strengthen and advance the global electronics ecosystem. Our mission is to enable better electronics for a better world through smarter collaboration, resilient supply chains, and shared innovation.With global headquarters in Bannockburn, Illinois, the Global Electronics Association has operations in Belgium, China, Germany, India, Japan, Korea, Malaysia, Mexico, Taiwan, and the United States and a presence across dozens more countries to support its members.
Customer Service Representative
Agent job in Chicago, IL
Exciting new Customer Service Representative opening with a well-established Non-profit Organization located in the River North neighborhood.
Hybrid schedule, 2/3-days a week in office.
Temporary: ASAP through end of the year
$20-$22/hour based on experience
Job description
We are looking for a customer-oriented service representative. A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities
Make outbound membership renewal calls
Inbound calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Skills
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Schedule
Monday-Friday, 8:30am-5pm
Customer Service Representative
Agent job in Chicago, IL
Job Title: Customer Service Representative - Producer Services
Duration: 6 months Temp to Perm
Hourly contract Position (W2 only)
Note:
Job Hours of operation 7:30am-8:00pm central time
Job Schedule-Some Saturday hours may be required.
Job Schedule-five days on site.
TEMP TO PERM
bilingual is a plus but not required
Job Hours-40 hours
Interview process- 1 Interview - Onsite/WEBEX
Client, is seeking a Producer Service Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals!
Job Summary
The Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems.
Responsibilities
Demonstrate consistent good quality and performance results.
Provide consistent service that is customer focused and professional.
Supporting Field Sales agents with insurance product information
Assist with basic technical troubleshooting
Be able confident and capable to handle all new business, underwriting, claim and compensation situations.
Learn soft skills while communicating with customers
Focus on customers' needs and develops a customer centric approach in servicing customer's needs.
Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI's.
Exhibits and practices the Organization's Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
Learn all policy product lines, all procedures for the core and worksite calls.
Provides support for business partners as needed.
Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership.
Skills
Ability to effectively communicate and build strong partnerships with newer employees.
Basic computer skills and knowledge of database software.
Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
Demonstrated attention to detail, organizational skills, and time management skills.
Ability to work a flexible schedule to meet the needs of the business and performance requirements.
Friendly and professional demeanor.
Excellent communication and interpersonal skills.
Ability to remain calm in stressful situations.
Supplemental insurance knowledge and licensing is a plus.
Bilingual language proficiency is a plus.
Bilingual skills (verbal, written, read) in Spanish a plus
Competencies
Problem solving - take an organized and logical approach to thinking through problems and complex issues
Initiative - Willing to do more than is required or expected
Adaptability - ability to redirect personal efforts to respond to changing environment
Results Oriented - effectively executes son plans, drives for results and takes accountability for outcomes
Qualifications - External
Education and Experience
High school diploma or general education degree (GED); Associate degree preferred.
2+ years' experience in a contact center environment preferred.
Compensation:
The hourly rate for this position is between $20.00 -$22.00 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits: Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations
Personal Lines Customer Service Representative
Agent job in Bartlett, IL
About Us
Founded in 1975, Arachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 44 states across the United States. At Arachas Group, we work as one to focus on the needs of our clients. We have been providing insurance services to our clients for over 40 years. As an independent insurance agency, we have direct contracts with some of the best insurance companies in the industry.
We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business-delivering results to our clients and driving our company to success. We make it our job to treat them well. We recognize the importance of our employees' health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees' benefit needs. Our benefits package is regularly reviewed and modified to offer those benefits most valuable to both the employee and their family. Our agency understands the importance of focus and dedication and we are looking for a permanent team member who understands delivering superior service is what separates us from the rest. We offer competitive salary, generous benefits, and the option for hybrid work.
Personal Lines Customer Service Representative
Position Summary
The primary function of this role is to provide exceptional service to clients by assisting with policy inquiries, processing changes, and ensuring client satisfaction across all personal lines insurance products, including auto, home, renters, and umbrella policies.
Responsibilities:
Respond promptly and professionally to client inquiries via phone, email, and in-person.
Process policy changes, endorsements, renewals, cancellations, and billing inquiries.
Educate clients on policy coverage, limits, and options to ensure they have appropriate protection.
Collaborate with insurance carriers to resolve client issues and ensure timely processing of requests.
Maintain accurate and up-to-date client records in the agency management system (Applied Epic).
Identify opportunities to cross-sell or upsell additional personal lines products.
Assist with new business quoting and application processing as needed.
Ensure compliance with all regulatory requirements and internal procedures.
Other duties as assigned.
Qualifications:
High School Diploma or equivalent required; Associate or Bachelor's Degree a plus
Valid and relevant Property & Casualty license within state of business, or willingness to obtain the license within 90 days of employment
1-2 years of experience in personal lines insurance or a customer service role
Strong knowledge of personal lines insurance products and industry practices
Proficiency in agency management systems (Applied Epic) and Microsoft Office Suite (Word, Excel, Outlook)
Excellent communication, interpersonal, and problem-solving skills
Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
Ability to pass a criminal background check as permitted by law
Schedule: Monday-Friday, 8:30am-5:00pm
Office Location: 852 W Bartlett Road, Bartlett, IL 60103
Benefits:
Competitive Compensation Commensurate with Experience
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
Customer Service Representative
Agent job in Chicago, IL
About the Job:
Job Title: Bilingual Spanish/English-Loyalty Services Representative
Duration: 6 Months (CTH)
No. of Positions: 1
SKILLS
•Provide a needs analysis assessment for what a policyholder may need
• Strong verbal and written skills
• Ability to partner with others to resolve issues resulting in service or claim related issues
• Ability to utilize critical thinking skills
EDUCATION AND EXPERIENCE
• High School Required; bachelor's degree preferred
• Minimum 1 year previous contact center experience
• Previous Retention skills within a contact center environment preferred
• Previous sales experience a plus
• Licensed to sell health/life Insurance a plus
Real Estate Agent
Agent job in Chicago, IL
Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more!
We offer our agents:
True partnership in your real estate business to support your career goals and development.
Competitive commission splits - keep your commission and set your own value!
Unlimited opportunity to earn what you are worth.
No upfront or monthly fees. We don't make money until you do.
Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close!
Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources.
Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more.
Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you!
Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training.
Face-to-face broker support and coaching - true mentorship!
Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team)
Back office support including dedicated transaction coordinators and an agent services resource team
“Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution
Incentive program to earn cash if you help grow our team and refer new agents onboard
Resources for your clients including a mobile app for home search, moving discounts from local vendors and more.
Flexible schedules and control over your personal and professional growth as an agent
A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back
Apply today!
What will make you successful at Vylla?
An active Real Estate license
Drive and ambition to succeed as part of an innovative, fast-growing team
Complete focus on the customer experience
Strong communications skills and ability to build a network of engaged customers and prospects
Ability to multi-task and take initiative, strong work ethic
Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
EEO/AAP Employer
BDC Agent ( Automotive )
Agent job in Arlington Heights, IL
Job DescriptionBenefits:
401(k)
Bonus based on performance
Employee discounts
Health insurance
Training & development
Autos Of Chicago has an immediate opening for a Business Development Representative
We are looking for confident individuals with excellent grammar and effective communication skills. The ideal candidate will have experience making and receiving phone calls and emails daily, in response to the needs of our clients.
Qualified candidates must enjoy working the phones and be motivated to drive sales!
We are ranked number one by our customers in sales, customer satisfaction in the area,
Join our team and begin a career, Not just a job! We are a busy Luxury Used Automobile Dealership located in Downers Grove IL. Our inventory is advertised on a majority of sales websites or you can find them on our website **********************
Responsibilities:
Manage and track all leads
Ensure all leads are followed up with in a timely manner
Manage day-to-day business of the center
Collect and analyze metrics
Answer customer inquiries and calls when necessary
- Build and maintain relationships with clients to ensure satisfaction and repeat business
Qualifications:
Strong communication skills
Positive energy
Eager to improve
Competitive attitude
Automotive industry experience preferred
A team player
Organized
A self-motivated individual that thrives on goals
*
If you are a motivated individual , organizational, and communication skills, we encourage you to apply for this exciting opportunity. As a Business Development Center Representative, you will play a vital role in driving growth and success for our company while building lasting relationships with our clients.
Lead Agent Operations Planning
Agent job in Chicago, IL
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Involved in a variety of planning functions for aircraft departures as it relates to the operation
Coordinate of the overall operation within an assigned functional area
Conducting agent observations and associated activities
Administering local training programs
Scheduling and manpower utilization
Maintaining supplies and inventory control logs
Preparing customer correspondence
Investigating discrepancies
Compiling statistical data for reports
Assisting management in the completion of administrative duties
Lead Agents must be able to complete all functions of the agent position
communicate with employees by radio and receive and convey clear and specific information to others related to the job function
Preparing weight and balance sheets for flights prior to departure
Making calculations based on aircraft load of passengers, baggage and fuel
Making corresponding entries in the computer system
Providing updated corrections to scheduled departure flights
Qualifications
Who we are looking for?
Requirements
Minimum age: 18
High school diploma, GED, or international equivalent
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role.
Must possess at least one form of TSA-acceptable identification for business travel purposes.
Ability to work a variety of rotating shifts including days, nights, overnights, weekends, holidays, and rotating days off
Knowledge basic computer functions including Microsoft Word, Excel, and Outlook
Must be able to read, write, fluently speak, and understand the English language
Possess the legal right to work in the United States
Experience applying math principles for mathematical calculations preferred
Good organizational and interpersonal skills are necessary
Above-average qualities of leadership, initiative and judgment are essential
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
#EnvoyHubL
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Auto-ApplyAgent in Charge
Agent job in Naperville, IL
$18/hour + Tips. Full-Time. Open availability required for any shifts (open/close). Holidays/weekends required. The Agent in-Charge is responsible for providing exceptional individualized customer service, educational consulting, and in some cases patient record management. In addition, they will provide support and direction to dispensary staff at the direction of the AGM.
This role is expected to spend 30% of their time focused on inventory related activities and are held responsible for engaging in the activity of and maintaining accurate records for inventory.
Essential Duties and Responsibilities
* Possess a positive attitude while greeting customers and patients.
* Assist in regular inventory cycle counts to ensure accurate levels and immediately report any discrepancies to retail leadership.
* Obtain cannabis product from the vault and provide it to Cannabis Advisor for sale.
* Be an advocate of cannabis customer care.
* Open and close store as directed by the AGM or GM.
* Help customers and patients navigate through cannabis and educate them on how it can be used as a wellness product.
* Verify all product received is properly tagged in accordance with state & local regulations and is accompanied by all necessary paperwork.
* Support Inventory Manager with reconciliation of physical inventory within State tracking system and POS systems to ensure all information is accurately porting to the state and no malfunctions of the POS and scales are occurring.
* Confirm online orders are completed and accurate prior to pick-up
* Assist Cannabis Advisors with any product or POS System questions.
* Build rapport with regular patients/customers to promote repeat business.
* Work well with others in a fast-paced, dynamic retail environment.
* Accurately handle cash transactions, including bank drops and daily payouts as directed by GM or AGM.
* Provide patients and customers alike with information on types, methods, and efficacy of various cannabis products (we do not provide medical advice).
* Be open to continued, on-going cannabis education and training.
* Provide support to managers and other Cannabis Advisors as needed.
* Maintain a clean, organize, and sanitize workstation/store front.
* Ensure accuracy of online orders before pick-up.
* Understand and apply detailed compliance regulations as required by local and state laws.
* Complete transactions at the POS and ensure the state monitored inventory system accurately updates the amount of product available.
* Other duties as assigned.
Minimum Qualifications
* 2+ years of retail or hospitality experience.
* Must be at least 21 years of age.
* Desire to learn about cannabinoids, terpenes and product application/consumption methods.
* Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
* Ability to use office equipment (computers and printers) and their included software, i.e., Word, Excel, email, etc.
* Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.
Preferred Qualifications
Physical and Mental Demands
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 35 lb. Able to stand up to 90% of the time. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment
Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.
We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets, and our communities.
Call Center Agent - IL - Part-Time - Mon, Tues, Thurs Friday. 9:00am-2:30pm Rotating Saturday 9:00am-1:00pm
Agent job in Aurora, IL
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals.
MUST HAVE High School Diploma or GED
What You'll Do:
Help save lives by supporting blood donation efforts through compassionate and professional phone outreach.
Pay: $16/hour (+ evening and weekend shift differential)
Must be able to work a hybrid schedule which includes in office and remote
Training Details:
Duration: 2 weeks
Schedule: Monday-Friday, 9:00 AM - 5:30 PM (CST)
After training, you'll transition to the regular schedule you applied to and are hired
Schedule:
This is a hybrid position, must be able to work in-office and remote
Benefits
Medical, dental, vision , 401k matching 7%
18 Days of PTO and 6 paid holidays (PTO days added after 1st year)
Wellness Program
Tuition Reimbursement
Total Rewards Package
Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
Responsibilities
Adheres to work schedule
Meets productivity, quality, and service level goals
Provides compelling messaging to donors to influence blood donation
Provides blood donation information and convert donor into appropriate donation type based on donor eligibility
Answers donor questions, requests and concerns via phone and text
Recruits new donors by asking existing donors for family/friend referral (pledge)
Educates and motivates donors to schedule their next donation appointment
Attends training and implements techniques/tactics taught into workflow
Maintains accurate donor information in profile
Ensures donor requests are carried out (opt out of calling list, don't contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion
Participates on team projects, as assigned
Demonstrates Versiti's core values daily
Executes service recovery techniques in order to address donor concerns/complaints
Provides excellent customer service by always doing what is right for the donor
Advocates Versiti's mission in the community
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures
Qualifications
Education
High School Diploma required
equivalent required
Experience
1-3 years customer service experience, preferably in a contact center environment required
Knowledge, Skills and Abilities
Excellent verbal and written communication skills required
Ability to demonstrate sales techniques and overcome objections required
Good attention to detail and accurate data entry skills required
Results-oriented / collaborates with management to meet individual goals required
Ability to multi-task and proactively communicate progress/obstacles required
Ability to perform in a team-oriented environment required
Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required
Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) - helpful in order to advance to an Agent II role required
Tools and Technology
Personal Computer (desk top, lap top, tablet) required
Microsoft Office products required
Must learn contact center-specific programs (HemaTerra) required
Not ready to apply? Connect with us for general consideration.
Auto-ApplyEdibles Agent
Agent job in Joliet, IL
Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.
Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.
At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.
If you're interested in joining our mission, click the below links to join our team today!
MISSION STATEMENT
At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.
SCHEDULE
Monday - Friday, 7am - 3:30pm
JOB SUMMARY
Cresco Labs is seeking an Edibles Product Agent for our growing facility. The Edibles Product Agent is responsible for cross-functional support of production and packaging for our infused edible products. The Agent completes tasks assigned by the Kitchen Supervisor and Packaging Supervisor. Carry out day-to-day tasks including prepping, cleaning, cooking, labeling, wrapping and operating basic production and packaging machinery. Produce and package edibles in accordance with the State and standards set by Cresco Labs.
CORE JOB DUTIES
Assist kitchen staff in the daily production of cannabis-infused food products using commercial machinery.
Understand and execute batch production as assigned by Department Leadership - Learn and continuously improve production efficiency.
Collaborate with the kitchen lead to adhere to manufacturing formula standard operating procedures, ensuring both potency and homogenization.
Identify and troubleshoot issues that may cause damaged edibles ensuring quality control.
Train in food safety/sanitation and maintain a clean and safe production environment.
Assist, when needed, in labeling, packaging and tracking edibles for final sale.
Maintain a clean and safe production facility.
Ensure personal hygiene is acceptable under standards set by Cresco Labs before performing any production activities by washing hands, donning personal protective equipment, changing clothes, etc.
Complete the sanitation of production equipment and tools including workspace, production and packaging equipment, cookware and appliances.
Assist, when needed, in cross-departmental training and task completion.
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
Two years of experience in a general production, preferably a regulated field producing for human consumption. Or any satisfactory combination of experience and training which clearly demonstrates the ability to perform the above-described duties.
Experience in a production-heavy kitchen is a plus.
Demonstrate a clear understanding of recipes, food production and kitchen sanitation.
Strong and effective task-management skills and ability to multi-task.
Attention to detail - ability to monitor basic kitchen production in process, package and label in a precise manner.
Ability to work in a fast-paced, changing and challenging environment.
Requires work around plant material, which could include exposure to plant pollen and/or dust.
Requires ability to sit, stand, kneel, and/or do repetitive actions with your hands for long periods of time.
Requires ability to lift up to 50 lbs to torso level.
BENEFITS
Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.
In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.
Pay Range$20-$20 USD
ADDITIONAL REQUIREMENTS
Must be 21 years of age or older to apply
Must comply with all legal or company regulations for working in the industry
Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
California Consumer Privacy Act ("CCPA") Notice to Applicants:Please read the California Employee Privacy Notice ("CA Privacy Notice") regarding Sunnyside* and its affiliate Cresco Labs' policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting ************************* Reporting a Scam:
Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name.
Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career's pages.We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.If you are in doubt, please contact us at **************************** with questions.
Easy ApplyField Marketing Agent
Agent job in Chicago, IL
Job Description
At Whizz, we believe that marketing starts with real people and real conversations. As a Field Marketing Agent, you will be the bridge between our innovative e-bike solutions and the delivery riders who need them most. Your role will combine grassroots marketing with direct sales, giving you the chance to both represent our brand and generate meaningful client relationships in the field.
Requirements
Hardworking: Hustler mentality with strong work ethic and goal driven;
People Friendly: Excellent interpersonal and communication skills to build rapport with clients;
Organized: Strong organizational skills to manage multiple leads and sales activities efficiently;
Disciplined: Self-motivated and able to work independently with minimal supervision;
Authorized to work in the US;
Knowledge of foreign languages: (French, Spanish, Arabic) is a big plus
Benefits
Enjoy a flexible part-time schedule;
Opportunity to earn about $1,500/week;
Apply and communicate with clients in any language;
Quick growth path into senior marketing or sales roles;
Hands-on training with sales methods that deliver proven success.
Luxury Travel Specialist
Agent job in Chicago, IL
Love travel? Ready to turn your passion into a career? We're hiring Vacation Travel Specialists to help clients plan unforgettable trips from anywhere with Wi-Fi. No experience? No problem-we provide full training and support.
What You'll Do:
Book flights, hotels, car rentals, and vacation packages
Assist clients via phone, email, and chat
Provide travel recommendations and resolve booking issues
Ensure a smooth, stress-free travel experience
What You'll Need:
High school diploma or equivalent
Laptop, phone, and internet access
Great communication skills and a positive attitude
Customer service or hospitality experience is a plus
Willingness to learn and grow in the travel industry
What You'll Get:
Work-from-anywhere flexibility
Exclusive travel discounts and perks
Supportive team and ongoing training
Career growth opportunities
Apply Now and start your journey in travel today!
Auto-ApplyReservationist
Agent job in Chicago, IL
We're hiring people to join our team as RESERVATIONISTS!
A Few of Our Reservationist Benefits:
Restaurant Discounts
Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
Paid Vacation for Qualifying Employees
Blue Cross Blue Shield Medical Insurance
Dental & Vision Insurance
Life, Accident Protection & Critical Illness Insurance
Domestic Partner Benefits
401(k)
Tre Dita and Bar Tre Dita are a collaboration between award-winning Chef Evan Funke (Felix, Mother Wolf, Funke) and Lettuce Entertain You. Italian for "three fingers," Tre Dita is a nod to the precise thickness of a properly cut bistecca Fiorentina, which the “cucina Toscana” serves from its open-hearth, wood-fired grill, along with handmade pastas and more. Located on the second floor of The St. Regis Chicago, designed by award-winning architect Jeanne Gang, Tre Dita offers sweeping views of Lake Michigan and the Chicago River in Chicago's Lakeshore East and is open for dinner service seven nights a week.
Caring. Creative. Careers.
Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.
EOE. We participate in E-Verify / Participamos en E-Verify
RSERVATIONIST JOB DESCRIPTION
The Reservationist answers inbound calls, takes reservations, updates the reservations database and provides engaging customer service to effectively address guest requests; also communicates with management with questions or concerns.
Essential Functions
Answer inbound calls; receive, record and confirm all reservations; and provide engaging customer service to address guests' requests, including but not limited to suggesting alternatives reservations as needed, using sales techniques and answering questions about the restaurant and menu; and communicates with management as needed with questions or concern
Efficiently handle special requests including but not limited to assisting guests including those with disabilities using Company guidelines
Update and maintain accuracy of guest profiles in reservations database
Follow all steps of service
Ensure that the office and/or host desk are kept clean and organized throughout the shift
Understand and respond knowledgeably to questions about the restaurant and menu
Understand and follow the food allergy procedure and special orders/restrictions
Work a variety of hours, days and shifts, including weekends
Comply with all safety and sanitation (including handwashing) guidelines and procedures
Proficiently use and operate all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems, and phone etiquette and message guidelines
Successfully complete alcohol awareness training as required
Key Responsibilities and Duties
Ensure the overall guest experience exceeds expectations and anticipate guests' needs
Greet guests with a warm, sincere smile
Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
Assist with taking carryout orders and enter them through an online software program
Assist with maintaining restrooms
Maintain proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
Comply with all safety and sanitation guidelines and procedures
Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
Get along well with others and be a team player
Other duties will be assigned as needed
Travel Specialist
Agent job in Chicago, IL
Job Description
Stop trading your time for a fixed wage. Start building a career that fits your life and fuels your passion for travel.We are an innovative and rapidly expanding travel business seeking highly motivated individuals to join our team as Remote Travel Specialists. If you're disciplined, customer-focused, and ready for a forward-thinking opportunity, we want to talk.
What You'll Do:Curate and book unforgettable travel experiences (cruises, resort stays, tours, flights) for clients globally.Leverage our exclusive industry access to secure the best value and amenities for your clients.Complete our comprehensive, industry-recognized certification and training programall resources provided.
The Perks You'll Love:Work From Anywhere: Full flexibility to set your own hours and location.Elite Travel Benefits: Access to significantly reduced travel rates and industry familiarization trips.
Direct Support: Receive ongoing, personalized mentorship and coaching from our successful leaders.
Ready to ditch the commute and unlock a career where your effort leads to freedom?We value practical thinkers who are empathetic and ready to seize a growth opportunity. No prior industry experience is required, we train the right people.
Certified Agent- Cruise Bookings
Agent job in Chicago, IL
Job Title: Certified Agent- Cruise Bookings Are you passionate about travel and eager to build a rewarding career from anywhere? Join our team as an Certified Agent- Cruise Bookings and help clients create unforgettable travel experiences while enjoying flexible hours, unlimited earning potential, and exciting travel perks!
What You'll Do:
Assist clients in booking flights, accommodations, and vacation packages tailored to their preferences
Provide personalized travel recommendations using our trusted supplier network
Stay informed on industry trends, promotions, and exclusive deals to offer clients the best options
Utilize booking platforms to secure discounted rates, upgrades, and special offers for clients
Manage client relationships, ensuring seamless communication and top-notch customer service
Work independently while benefiting from ongoing training, tools, and mentorship
Why Join Us?
Flexible schedule work part-time or full-time from anywhere.
No experience required comprehensive training and certification provided.
Access to exclusive travel perks like discounted rates, FAM trips, and complimentary stays after supplier certifications.
Opportunity to build your own travel business backed by an established and award-winning agency
Who We're Looking For:
Individuals with a strong passion for travel and customer service
Excellent communication and interpersonal skills
Self-motivated individuals who excel at working independently
Comfortable with online booking systems and digital tools (training provided)
Eager to learn, grow, and take control of your income potential
If you're ready to turn your love for travel into a rewarding career, apply now and start your journey with us!
Freight Agent (Logo Hunter)
Agent job in Chicago, IL
We are seeking two Freight Agents in the greater Chicago area for a well-performing National Third-Party Logistics Provider specializing in the transportation of FTL food and beverage loads as well as produce.
The company is committed to providing exceptional customer service and ensuring timely delivery. We are seeking highly motivated and experienced Freight Agents to join a dynamic team that is constantly growing.
We're looking for someone who have experience on the customer side of the business with a focus on bringing in new accounts. If you're a Logo Hunter / Cradle to Grave kind of person then this is certainly for you.
RESPONSIBILITIES:
Develop and maintain relationships with new and existing customers to expand the book of business.
Secure new accounts and manage the sales process from start to finish.
Negotiate rates and contracts with customers and carriers.
Communicate effectively with customers, carriers, and internal departments to provide excellent customer service.
Monitor shipments and resolve any issues that may arise.
Keep up-to-date on industry trends and developments to stay competitive.
QUALIFICATIONS:
At least 2 years of experience in the transportation or logistics industry, preferably in a sales or customer service role.
Proven track record of bringing in new accounts and expanding the book of business.
Strong communication and negotiation skills.
Ability to work independently and manage time effectively.
Knowledge of food and beverage loads and produce transportation preferred.
Proficient in Microsoft Office and transportation management systems.
COMPENSATION:
Salary Range $80,000 - $120,000 (Depending on Experience)
Aggressive Commission Structure
If you are a self-starter who is passionate about the transportation industry and can deliver exceptional customer service, we encourage you to apply for this exciting opportunity.
Freight Agent
Agent job in Chicago, IL
Devana Group is proud to be assisting our long-term 3rd Party Logistics Client with an impressive, proven and highly successful background with operations across the US in their expansion and search for new talent to joint their team. They are looking for motivated, self-starters who are eager to learn, EARN, and advance professionally in an ever-growing industry. We have immediate need for direct hire, permanent roles to join their rapidly growing sales and operations teams! We are in search of Freight Brokers/Freight Agents.
Our client takes pride in the high level of expertise and experience their team possesses. While the foundation is comprised of leading industry professionals, their ideal candidate can be defined only by their strongest character traits and not their job history. We hire the right people, not the right resumes.
This is a fast-paced role, with a great deal of multi-tasking, problem solving and communication with customers, carrier/drivers and associates to accomplish goals.
Skills Desired:
An entrepreneurial hunger with a team player attitude.
You are a firm negotiator.
High energy and enthusiasm, with a relentless commitment to exceeding customer expectations.
Self-starter and motivated to achieve
Strong organizational skills and attention to detail
Possess good problem-solving skills
Ability to work independently and in a team environment
Strong communication and interpersonal skills.
Comfortable with computer and using multiple applications