About OnRamp
OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors and trusted by Fortune 15 companies, we're redefining how companies bring new customers online.
The Role
As Head of Customer Success and Support at OnRamp, you will own all post‑sales customer facing teams: Onboarding, Customer Success, Support, and Customer Education.
You will play a pivotal role in shaping our direction and delivering results that drive our company success as part of a growing team. You will collaborate closely across all company functions to ensure cross‑functional alignment with customer needs and business goals.
Responsibilities
Lead all aspects of our customer‑facing post sales strategy, operations, and process development
Own target attainment for NRR including both renewal and expansion quota.
Manage a growing team of CSMs and Support staff, providing coaching, mentoring, and development
Regularly engage and build executive level relationships with customers
Collaborate with leadership across the company as required to align operations with our strategic initiatives and business plan
Set quarterly CS team priorities by sequencing initiatives based on customer and revenue impact, and translate those priorities into scoped projects with clear owners, timelines, and success metrics
Collaborate with Product and Engineering on customer escalation and ticket resolution process
Collaborate with Product and Marketing on customer facing programs such as Beta Programs, Customer references and reviews, and Case‑Study development
Collaborate with Sales and Product Management to assess Enterprise prospect requirements and any service requirements resulting from those requirements
Communicate customer needs and issues, as well as internal initiatives to relevant internal and external stakeholders, fostering transparency, buy‑in and excitement
Drive internal usage of the OnRamp platform in our own onboarding and customer lifecycle management
Collaborate with Marketing to create and promote thought leadership content
Qualifications and Experience
Experience as a CSM in a B2B SaaS company
Experience building and leading a growing team
Experience with all post‑sales SaaS functions
Experience with SMB, Mid‑Market, and Enterprise customers
Strong analytical and problem‑solving skills, with the ability to assess risks and make data‑informed decisions.
Exemplary communication and collaboration skills, with the ability to influence stakeholders and drive consensus.
Proficiency with CRM (e.g., Salesforce, Hubspot) and popular productivity/workflow tools (e.g., JIRA) as well as familiarity and comfort supporting customer use of technical features such as integrations, webhooks, APIs, and similar technologies
Strong process design skills
Exceptional executive level customer facing communication, issue resolution, and expansion sales skills
High comfort level with ambiguity and working on a small team in a fast moving environment.
Why OnRamp
Work directly with enterprise and mid‑market clients, including Fortune 15 companies
Join a high‑growth SaaS company backed by top‑tier investors
Be part of a collaborative, ownership‑driven culture
Highly competitive cash compensation, equity, and benefits
Boston‑based, 5 days a week in‑office
OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don't hesitate to let us know.
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$41k-50k yearly est. 3d ago
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Investment Sales Agent
Grove Property Group
Agent job in Boston, MA
Firm: Grove Property Group
Sector: Multifamily Investment Space ($1M - $20M)
Experience: 2+ Years Required
Grove Property Group is a premier real estate brokerage headquartered in South Boston, specializing exclusively in the multifamily space. Our leadership team brings a collective track record of nearly $1 Billion in career transactions.
In 2025, our firm executed over $75 Million in sales volume-with $41 Million concentrated in South Boston alone. As we expand our footprint across Central/Western Massachusetts, Rhode Island, and New Hampshire, we are seeking a driven, licensed Investment Sales Agent to join our production team and oversee territory expansion.
The Grove Advantage: Autonomy & Ancillary Income
We provide a high-energy environment designed for producers who value professional autonomy and clear financial rewards.
Superior Commission Splits: We offer highly competitive splits effective from day one.
Simplified Fee Structure: Unlike traditional corporate firms, we eliminate complex "scaled" pay tiers and internal team-split requirements.
Ancillary Income (Apartment Inventory): Agents have full access to our extensive apartment inventory to facilitate leasing. This allows you to generate additional income while capturing real-time rental data and market trends to better advise your investment clients.
Collaborative Environment: Work directly with senior partners in a non-hierarchical setting where deal-flow and market intelligence are shared daily.
Primary Responsibilities
Market Origination: Identify and secure multifamily investment opportunities within a designated geographic territory.
Strategic Prospecting: Execute a high volume of outreach via cold calling and modern marketing methodologies to uncover off-market assets.
Client Advisory: Guide private capital and institutional clients through 1031 exchanges, value-add acquisitions, and buy-and-hold strategies.
Database Management: Maintain and grow a proprietary CRM of property owners, developers, and active buyers.
Market Intelligence: Utilize our leasing data to gain a competitive edge in rent growth analysis and asset valuation.
Professional Qualifications
Experience: A minimum of 2+ years of successful experience within a real estate brokerage environment.
Licensure: Active Real Estate Salesperson license in the Commonwealth of Massachusetts (RI or NH licensure is a significant advantage).
Technical Proficiency: An understanding of investment metrics, specifically Cap Rates and Cash-on-Cash returns.
Sales DNA: A results-driven professional who is comfortable with high-volume activity and building long-term client trust.
Value Proposition
Joining Grove Property Group provides immediate access to an institutional-grade track record with the agility of a focused firm. We offer the support of a $1B brand while allowing you to operate with the financial upside of an independent producer.
Application Process
Qualified candidates are invited to submit their credentials in confidence to ****************** or contact John Federico via direct message.
$38k-84k yearly est. 2d ago
Real Estate Agent
Vylla
Agent job in Worcester, MA
Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more!
We offer our agents:
True partnership in your real estate business to support your career goals and development.
Competitive commission splits - keep your commission and set your own value!
Unlimited opportunity to earn what you are worth.
No upfront or monthly fees. We don't make money until you do.
Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close!
Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources.
Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more.
Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you!
Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training.
Face-to-face broker support and coaching - true mentorship!
Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team)
Back office support including dedicated transaction coordinators and an agent services resource team
“Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution
Incentive program to earn cash if you help grow our team and refer new agents onboard
Resources for your clients including a mobile app for home search, moving discounts from local vendors and more.
Flexible schedules and control over your personal and professional growth as an agent
A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back
Apply today!
What will make you successful at Vylla?
An active Real Estate license
Drive and ambition to succeed as part of an innovative, fast-growing team
Complete focus on the customer experience
Strong communications skills and ability to build a network of engaged customers and prospects
Ability to multi-task and take initiative, strong work ethic
Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
EEO/AAP Employer
$98k-126k yearly est. 3d ago
Gaming Agent - Pipeline (Encore Boston Harbor)
Massachusetts Gaming Commission 4.0
Agent job in Cambridge, MA
The Massachusetts Gaming commission seeks to create a pipeline of qualified candidates for potential future opportunities in it's Gaming Agent Division assigned to the Encore Boston Harbor Casino. Under the direction of the Supervising Gaming Agents, the Gaming Agent I reviews the activities of a licensed gaming facility, with a focus on certifying revenue. The individual is responsible for establishing and maintaining professional relationships with the operators and managers of the casinos and maintaining constant communication with Supervisors in their assigned casino. The Gaming Agent I also works closely with federal, state, and local law enforcement agencies. The Gaming Agent I conducts regulatory investigations and prepares complex, detailed reports.
Gaming Agents are assigned a set shift which could be any of the following:
Day Shift Gaming Agent | 5am-1pm | 4 days on, 2 days off (rotating days off)
Day Shift Gaming Agent | 5am-1pm | 4 days on, 2 days off (rotating days off)
Swing Shift Gaming Agent | 12pm-8pm | 4 days on, 2 days off (rotating days off)
Swing Shift Gaming Agent | 12pm-8pm | 4 days on, 2 days off (rotating days off)
Night Shift Gaming Agent | 8pm-6am | Wednesday-Saturday (Sun., Mon., Tues. off)
Night Shift Gaming Agent | 8pm-6am | Saturday-Tuesday (Wed., Thurs., Fri. off)
Duties may include, but are not limited to, the following:
Assist Supervising Gaming Agents with the recommendation and creation of policies and procedures within the IEB's Gaming Agent unit.
Observe operations and records of the casino property including:
Monitor activities in the count room and cage for the purpose of monitoring revenue and compliance with regulations and applicable laws
Review and audit casino records, including accounting records for the purpose of identifying deficiencies and inconsistencies in casino internal controls
Observe the gaming floor for suspicious activity
Review slot machine activity for inconsistencies in functionality
Track and report on all items reviewed:
Report any instances of noncompliance and participate in IEB investigations into these matters.
Cooperate with officers assigned to the Gaming Enforcement Unit and other members of law enforcement as needed on investigations into and prosecution of criminal activity.
When necessary, provide testimony in hearings or court proceedings.
Listen to concerns and complaints from patrons and members of the public and collaborate with licensees and other gaming officials, and/or law enforcement to resolve those complaints.
Our Benefits:
MA State Retirement Plan (Pension); Tuition Remission for yourself and your spouse to MA Community Colleges and State Universities; Medical, Dental, Vision, Life, and Disability insurance; 12 paid Holidays; Deferred Compensation 457(b) Plan; Flex Spending for Healthcare, Daycare, and Transportation; Three weeks' Vacation to start, three Personal Days and 15 Sick Days per year; Health Insurance Buy-out option.
Qualifications
Strong verbal and written communication skills.
Excellent listening skills and the ability to receive instruction from multiple supervisors.
Strong organizational skills.
Proficient with Microsoft Office applications including Word, Excel, and PowerPoint
Minimum Experience, Education, and Training:
High school diploma or equivalent and minimum three years working in an office or casino environment; or a bachelor's degree; or an equivalent of educations and experience.
Salary is commensurate with experience.
The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming law (Chapter 194 of the Acts of 2011). Under the law, the Commission is tasked with establishing a regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three casino licenses and one slots parlor license in Massachusetts.
The successful candidate will be required to pass an extensive background check that includes a full credit check, CORI (Criminal Offender Record Information), fingerprinting, drug screen, and a review of income tax standing with the MA DOR (Dept. of Revenue) and IRS (Internal Revenue Service).
It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local law.
Official Title: Gaming Agent I, MGCPrimary Location: United States-Massachusetts-Everett - One BroadwayJob: UnclassifiedAgency: Massachusetts Gaming CommissionSchedule: Full-time Shift: MultipleJob Posting: Jul 2, 2025, 3:39:52 PMSalary: 57,200.00 - 69,850.00 BiweeklyIf you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Boniswa Sundai - Bargaining Unit: 000-UnclassifiedPotentially Eligible for a Hybrid Work Schedule: No
$51k-92k yearly est. 5d ago
CSR Planner
Integration International Inc. 4.1
Agent job in Foxborough, MA
Job Details:
Job Title: CSR Planner
Pay Rate: $25-$27/hour (W2, No Benefits) - based on experience
Schedule: 1st Shift | 7:30 AM - 4:00 PM
Duration: 1-Year Contract with Potential for Permanent Conversion
About the Role:
We are hiring a CSR Planner to join a highly technical, engineering-driven manufacturing plant specializing in instrumentation materials. This role is based onsite in Foxborough, MA, and supports a close-knit team of approximately 20 professionals across Customer Service, Planning, and Purchasing.
You'll work in a diverse, collaborative environment where teamwork is encouraged, ideas are valued, and everyone has the opportunity to contribute to team discussions and process improvement initiatives. This role is ideal for someone seeking career growth, upward mobility, and hands-on experience within a complex manufacturing operation. Periodic travel may be available for training opportunities.
Key Responsibilities:
Enter and manage customer orders, interpret requests, and assign work to appropriate team members.
Serve as a liaison between internal teams and external customers, coordinating with manufacturing, sales, distribution, and field service.
Handle customer inquiries and complaints related to order status, production, delivery, and billing in a timely and accurate manner.
Perform order processing, error correction, and maintenance for order-based and proposal-based requests.
Coordinate product selection, order placement, delivery schedules, and expediting with customers.
Proactively resolve customer issues to strengthen relationships and drive positive feedback.
Provide product information, including limited technical details when required.
Maintain and update data across systems such as SAP, Quote-to-Cash, Salesforce, Buy Automation, shared drives, and external portals.
Qualifications:
No degree required.
Strong verbal and written communication skills.
Ability to prioritize work, meet deadlines, and work independently in a fast-paced environment.
Proven ability to build and maintain effective working relationships with internal and external partners.
Strong mediation, negotiation, and facilitation skills.
Working knowledge of Microsoft Windows and standard business applications (Word, Excel, Access).
Experience using Salesforce is preferred.
SAP experience is a plus.
Why Consider This Role?
Engineering-focused manufacturing environment.
Collaborative and diverse team culture.
Opportunity to grow skills and advance within the organization.
Potential for permanent conversion.
If you enjoy customer interaction, thrive in a manufacturing or engineering setting, and are eager to grow your career, we'd love to hear from you.
$25-27 hourly 1d ago
Customer Service Representative
Medicare Joe
Agent job in Lincoln, RI
Rate: $21 per hour to $23 per hour upon completion of training (60 days)
Schedule: 8:30AM-5PM
Who We're Looking For
We are looking for dependable, detail-oriented individuals who want to be part of a growing, mission-driven team. As a member of our Customer Service Team, you'll work in a supportive, positive culture surrounded by people who care about doing great work and helping others.
We are interested in candidates who demonstrate motivation, ownership, and a willingness to grow in their role-not someone just looking to clock in and out. If you're ready to contribute to a company that values performance, learning, and team collaboration, this may be the opportunity for you.
Position Summary
As a Customer Service Representative at Medicare Joe , you'll be the first point of contact for our clients-providing high-quality service and support as they navigate their Medicare coverage. You'll begin as a Customer Service Trainee, mastering the basics of Medicare support, tools, and communication. Upon successful completion of your training, you'll advance into the Advisor role where you'll handle more complex service needs and provide internal support to our sales team.
This is a full-time, onsite role that plays a vital part in client satisfaction, internal coordination, and our day-to-day operations.
About Medicare Joe
We are Medicare Joe , one of the fastest-growing insurance agencies in the country. We provide expert Medicare education and guidance to seniors, helping them select the health plan that best fits their needs. We are growing by the day, and our mission is to simplify the Medicare process and serve every client with clarity, compassion, and integrity.
We are resourceful and results-driven in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are accountable, team-oriented, and act with integrity.
We Provide:
Hands-on training and development for the Medicare space
Clear promotion track from Trainee to Advisor within 60-90 days
Structured support from managers and senior team members
Opportunities for long-term growth in operations, licensing, or leadership
A professional yet fun and collaborative work environment
Performance Objectives
Learn and apply basic Medicare knowledge
Complete our 60-day onboarding and training curriculum
Handle 20-40 calls and texts/day with professionalism
Complete 20-30 daily client service tasks and follow-ups
Answer Medicare-related questions with confidence and clarity
Support agents by prepping clients for transfers and resolving escalated issues
Handle claim and carrier concerns with efficiency and ownership
Use internal systems (CRM, GHL) to manage all client documentation
Take full ownership of your customer interactions and tasks by end of day
Collaborate with leadership to resolve client issues
Participate in feedback sessions and ongoing coaching
Key Competencies
Professional, friendly communication-both written and verbal
Organized and efficient with daily task management
Comfortable using Google Workspace (Docs, Sheets, Drive) and Microsoft Office (Word, Excel, Outlook) for communication and documentation
Strong problem-solving skills and ability to take initiative
Willingness to learn and grow through coaching
Ability to manage high volume and multitask under pressure
Detail-oriented and accurate with documentation
Team player with a positive attitude
Committed to delivering a high standard of service
Education & Experience
Bachelor's degree (preferred)
1+ year in customer service, admin, or healthcare support roles
Experience with CRM tools or inbound call handling is a plus
Must be comfortable working in a fast-paced, collaborative office
Physical Requirements
Prolonged periods sitting at a desk, using a computer and phone
Must be able to communicate clearly over the phone and in person
Onsite presence required in our Lincoln, RI office (this is not a remote role)
Benefits
401(k) with company match
Paid vacation time (2 weeks after 3 months of employment)
Paid holidays
Paid professional training & development
Paid continuing education for compliance and licensing
Company and individual performance incentives
$21-23 hourly 4d ago
Property Sales Agent
Moss Home Solutions 4.6
Agent job in Seekonk, MA
Dispositions Agent 🏘️
Moss Home Solutions
Department: Acquisitions / Sales
Reports To: Director of Sales
Who We Are
Moss Home Solutions is one of the fastest-growing real estate investment companies in New England. What started as a scrappy, entrepreneurial operation has grown into a multi-entity real estate platform with serious momentum - and we're just getting started 🚀.
We move fast, we care deeply about doing things the right way, and we're building real departments with real leaders - not chaos masked as “entrepreneurial hustle.”
Our Dispositions team is a revenue-driving engine of the business. This role directly impacts profitability, relationships, and deal velocity - and it matters.
If you're someone who thrives on relationships, negotiation, and turning strong deals into maximum returns, you'll fit right in.
The Role
The Property Sales Agent is responsible for selling off-market investment properties to our buyer network and maximizing assignment fees across Moss Home Solutions' deal flow.
This is a hands-on, high-ownership role. You'll be in constant communication with buyers, analyzing deals, coordinating showings, negotiating terms, and ensuring smooth closings from contract to assignment 💰.
This role is ideal for someone who:
Takes full ownership of outcomes
Is competitive, confident, and relationship-driven
Understands that details, follow-up, and trust close deals
Wants to grow with a company - not sit in a transactional sales seat
What You'll Own
Deal Disposition & Sales Execution
Price, market, and sell off-market real estate deals to investors
Negotiate assignment fees to maximize company profitability
Manage deal timelines from intake to closing
Ensure buyers are qualified, committed, and aligned
Buyer Relationship Management
Build and maintain strong relationships with active investors 🤝
Grow and manage a targeted, high-quality buyer database
Communicate deal details clearly and professionally
Follow up relentlessly to drive buyer turnout and conversions
Showings & Market Coordination
Coordinate property access and investor showings
Track buyer interest, feedback, and pricing signals
Adjust pricing and strategy based on market response
Data, Reporting & Process
Track deal performance, buyer activity, and assignment outcomes
Maintain clean, accurate CRM and deal notes
Collaborate with acquisitions, finance, and leadership teams
Support continuous improvement of disposition processes
What We're Looking For
Must-Haves
Strong communication and negotiation skills
Sales mindset with attention to detail
Ability to manage multiple deals and deadlines simultaneously
Comfortable working independently and owning results
Coachable, competitive, and accountable
Nice-to-Haves
Real estate, wholesaling, or investor sales experience
Existing buyer relationships
CRM experience
Analytical mindset when pricing and positioning deals 📊
Why Join Moss Home Solutions
You won't be “just a property sales agent” here.
You'll be part of a growing, professionalized sales operation where performance is rewarded, trust matters, and growth is real. You'll gain exposure to high-volume deal flow, investor relationships, and leadership that values strong execution and clear communication.
If you're driven, organized, and motivated by results - this is a powerful seat in a company on the rise.
$35k-64k yearly est. 4d ago
Customer Service Representative
Net2Source (N2S
Agent job in Marlborough, MA
Qualifications:
Must have SAP experience and be able to work with Microsoft office systems.
Must have background knowledge of inventory process, have some experience with chemical distribution, and detailed order entry and shipping.
We expect that this candidate has customer service skills within the chemical industry, be organized, able to multitask, and be people oriented.
This person should have great communication skills, as they will be communicating with all levels of colleagues, and multiple departments within our company.
We request this person to have moderate domestic order knowledge, including Inco Terms, and experience with the overall concept of the exporting process.
This candidate should also have knowledge of overall shipping, chemical distribution, and supply chain knowledge.
In addition, we would prefer this person to be able to contribute in a corporate setting.
$32k-41k yearly est. 2d ago
Corporate Travel Coordinator
Collette 3.2
Agent job in Pawtucket, RI
Collette is seeking a Corporate Travel Coordinator to join our Air team. This is a hybrid role based out of Headquarters in Pawtucket, RI. Remote candidates may be considered.
Let Us Show You the World
There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for?
Your journey starts here.
Job Summary:
This position reports to the Manager of Air Operations and Corporate Travel and is responsible for coordinating travel arrangements for all employees traveling on business, including air reservation for the Tour Management workforce, balancing the business needs and budget constraints. This position is also responsible for assisting with issuing airline tickets for guests from all our global offices.
Primary Functions:
Handle and oversee all travel arrangements for employees traveling on business within company guidelines
Using airline reservation systems to confirm contracted airfare
Leverage hotel relationships and loyalty programs to reduce hotel costs
Secure rental cars in airline reservation systems using corporate discount codes
Secure air reservations for each tour manager requiring flights to guide a tour, working to accommodate each tour manager's request/preferences while staying within budget.
Mitigate costs by securing comps, reduced rates, utilize hotel points, airline points, and unused airline tickets, process refunds and exchanges when needed.
Utilize business tracker software to communicate and track all requests, dates, location, and costs.
Communicate itineraries to all employee prior to purchasing the travel component.
Maintain close communications with the Special Events Specialist to coordinate travel arrangements on all larger employee events.
Accurately issue airline tickets accordingly to all rules to avoid any debit memos.
Build reservations within our internal reservations system for all corporate travel.
Run internal audit and authorize all tickets after issuing.
Advise all employees have proper documentation when traveling abroad.
Follow all procedures set forth for each job function performed.
Perform special projects and other related duties as assigned or directed by the air operations leadership team
Maintain clean, organized, and neat work environment at all times.
Comply with all company rules and regulations.
Knowledge and Skills:
Bachelor's degree preferred.
Two years of experience desired that is directly related to the duties and responsibilities specified. Experience with an airline reservations system is preferred.
Skill in customer service
Ability to follow quality control procedures and reporting documentation requirements.
Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required.
Microsoft Office program experience
Ability to work as part of a Team environment to communicate effectively, both orally and in writing.
Ability to include organizing, prioritizing, and scheduling work assignments.
Ability to foster a cooperative work environment.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to create, compose and edit written materials.
Ability to plan and organize to optimize productivity
Ability to analyze and solve problems.
Pay Range starting at $20.00 / Hour
$20 hourly 3d ago
Voice Activations Representative
Granite Telecommunications 4.7
Agent job in Quincy, MA
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
Granite is currently seeking applicants for our Voice Activations team to support our voice related products and services (HPBX, SIP, ePOTS, RCFs, Epik). This individual will be responsible for contributing to the technical implementation of our IP voice services at customer locations, from strategic planning and order configurations through to turning up and troubleshooting IP voice services. We are looking for representatives preferably with experience in the VoIP technology space or relevant technical background willing to learn and excel in the field.
Duties and Responsibilities:
Use internal system to run through activation queue
Assist technicians and customers on the phone
Handle escalation support for voice product activations both internally and to customers
Troubleshoot services and devices in the field with customers and technicians
Update configurations and/or order details to create successful turn up of services for customer
Reconfigure Routers or equipment
Required Qualifications:
Technical background or desire to grow in technical field
Strong organizational skills
Ability to work independently and make judgement calls to resolve issues
Ability to take direction and act upon it
Demonstrative critical thinking and analytical problem-solving skills
Strong verbal and written communication skills, ability to multitask
Collaborative, Can-Do attitude
Willingness to obtain government security clearance
Solid work ethic
Preferred Qualifications:
Understanding of Networking, TCP/IP, Routing, Switching
Experience in customer facing technical support roles
Ability to refine and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise.
1-2 years in a technical support related role, or equivalent experience
Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
Prior public trust P2 security clearance
Bachelor's Degree in Computer Science, Network Design, Network Security, or related field
Experience with coding and automation platforms such as Python, Javascript or similar
#LI-JH1
$36k-52k yearly est. 2d ago
Customer Service Representative (Insurance)
Talentburst, An Inc. 5000 Company 4.0
Agent job in Worcester, MA
Role : Service Representative - CL Customer Service Center
Duration : 6 Months+
Mode: Hybrid (3 days per week onsite)
Six-month temp to hire employment offering comprehensive job training and continued mentorship ongoing. Expectation is that total compensation increases upon successfully meeting requirements for permanent employment
We are actively hiring multiple Service Representatives to join their Commercial Lines Customer Service Center team on a temp to hire basis, located at their corporate office in Worcester, MA.
We are an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance)
Flexible Schedule: Monday - Friday 8:30am-5:00pm (during training for the first 2-4 weeks); Monday - Friday 9:30am-6:00pm OR 10:30am-7:00pm (after training)
Position Overview/Summary:
As a Service Representative in the Commercial Lines team, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors primarily by phone and email. This includes handling incoming/outbound phone calls, issuing certificates of insurance, and other policy servicing items.
Responsibilities/Essential Functions:
Respond to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others.
This team primarily handles indexing several CSC Outlook mailboxes, inbound phone calls related to billing and certificates , makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests.
Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails.
Provide timely, quality service to Agents, commercial policy holders, and vendors.
May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests .
Completes certificate of insurance and ID card requests within service level expectations.
After an acclimation period, Service Representatives are expected to meet a Productivity goal. This goal varies based on focus.
In order to provide coverage for incoming calls and email volumes, scheduling of shifts is very structured. Team members are expected to meet a 94% adherence goal. Adherence is a goal based on following a daily schedule, which includes start and ending shifts on time, scheduled lunches and breaks, etc.
All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly.
Key Measures of Success:
Service
Quality
Productivity
Education and Experience:
College degree preferred but not required.
Typically have 2 or more years of related experience in the areas of Customer Service. Preferred working knowledge of Commercial Rating and Agency Customer Service.
Proficiency in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources.
Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience.
Demonstrated professional telephone etiquette.
Demonstrated ability to work well within a team environment .
#TB_EN
$36k-42k yearly est. 1d ago
Service Representative
Teksystems 4.4
Agent job in Worcester, MA
As a Service Representative in the Commercial Lines team, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors primarily by phone and email. This includes handling incoming/outbound phone calls, issuing certificates of insurance, and other policy servicing items.
Responsibilities/Essential Functions:
* Respond to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others.
* This team primarily handles indexing several CSC Outlook mailboxes, makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests.
* Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails.
* Provide timely, quality service to Agents, commercial policy holders, and vendors.
* May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests.
* Completes certificate of insurance and ID card requests within service level expectations.
* After an acclimation period, Service Representatives are expected to meet a Productivity goal. This goal varies based on focus.
* In order to provide coverage for incoming calls and email volumes, scheduling of shifts is very structured. Team members are expected to meet a 94% adherence goal. Adherence is a goal based on following a daily schedule, which includes start and ending shifts on time, scheduled lunches and breaks, etc.
* All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly.
*Skills*
Customer service, Call center, Customer support
*Top Skills Details*
Customer service,Call center,Customer support
*Experience Level*
Entry Level
*Job Type & Location*This is a Contract to Hire position based out of Worcester, MA.
*Pay and Benefits*The pay range for this position is $15.00 - $15.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Worcester,MA.
*Application Deadline*This position is anticipated to close on Jan 23, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$15-15 hourly 2d ago
Reservationist
Major Food Brand 3.4
Agent job in Boston, MA
Answer all emails and phone calls in a timely manner with a warm, inviting & professional tone.
Respond to all customer requests and questions
Respond to any guest concerns and ensure solutions are in the best interest of the guest and the restaurant.
Demonstrate proper use of guest notes and reservations notes and ensure to communicate all guest information and requests.
Communicate guest needs and necessary information including cancellations, changes, VIP reservations, and guest issues with guest relations supervisor and/or restaurant managers.
Will have at least 1 year of prior restaurant experience, fine dining preferred
Friendly, welcoming, and personable
Basic knowledge of Microsoft Office
Excellent written and verbal skills
Comfortable in a high-volume, fast-paced environment
Demonstrate a sense of urgency, attention to detail, and strong work and personal ethic
$27k-31k yearly est. 60d+ ago
Janitorial Agent
G2 Secure Staff 4.6
Agent job in Boston, MA
Responsible for comprehensive cleaning of assigned locations within the airport to client specifications.
MINIMUM QUALIFICATIONS AT ENTRY: A. EDUCATION AND EXPERIENCE 1. Previous cleaning or custodial experience preferred. 2. Must be 18 years of age or older.
3. Must have reliable telephone and transportation.
4. Must have a High School Diploma or GED.
B. PHYSICAL AND MENTAL DEMANDS
With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of employees and client representatives.
3. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs.
4. Must be able to lift, carry, and/or hold up to 50 lbs.
5. Must pass pre-employment and random drug test.
6. Must pass a pre-employment background check.
7. Must be able to read, write, understand and carry out instructions in English.
8. Must be able to verbally direct in English.
9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
10. Must have good hearing and vision.
11. May be required to work weekends, overnight shifts and holidays.
12. May be exposed to occasional loud noise levels.
ESSENTIAL FUNCTIONS:
1. Thorough cleaning of assigned location, including as directed by company and/or client specifications and procedures to include but not limited to the following: vacuum, dust, clean restrooms, add supplies, clean out garbage, clean windows, scrub, strip and or wax floors on a regular schedule.
2. Thorough cleaning of jet bridges, break rooms, ticket counters, office space and any other customer locations.
3. Leave notice for supervisor to re-order supply items that are running low.
4. Do all reports accurately and in a timely manner.
5. Must be familiar with all FAA/ TSA/Airline/Company regulations.
6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
7. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
8. Attend meetings and in-services as required.
9. Utilize appropriate communications channels and maintain records, reports and files as required.
10. Must be attired in proper uniform or business attire as directed by company officials and identification badges must always be visible.
11. Adhere to company policies and procedures and participate in achievement of company objectives.
12. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
13. Perform other duties as requested.
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
$32k-41k yearly est. 2d ago
Travel Specialist-Groups
Cosmo Travel
Agent job in Boston, MA
Responsibilities:
•Research, explore and study different travel destination options
•Research destination and travel prices, customs, weather conditions, reviews, etc.
•Research and study clients' specifications and wishes
•Suggest suitable travel options that best suit clients' needs
•Plan and organize travels
•Book tickets, reserve accommodation, organize rental transportation
•Inform clients and provide useful travel material such as guides, maps, and event programs
•Collect deposits and balances
•Offer and promote different services and offerings
•Keep learning about the latest industry trends
•Attend webinars, conferences, and other educational programs
•Build and maintain relationships with clients
•Track KPIs and prepare KPI reports
Requirements & Qualifications
•1 year of experience as a Travel Consultant or similar role
•Passionate about travel and tourism
•Excellent knowledge of the latest tourism trends
•Good understanding of different tourism offerings and options
•Proficiency in English, and Spanish is a plus
•Knowledge of additional languages is an advantage
•Good sales and presentation skills
•Customer-oriented mindset
•Critical thinker and problem solver
•Team player
•Good organizational and time-management skills
•Great interpersonal and communication skills
•Candidates with rich personal experience in traveling will have an advantage
$42k-70k yearly est. Auto-Apply 60d+ ago
Country Travel Specialist
Audley Travel
Agent job in Salem, MA
Audley is a passionate, vibrant company that specialises in creating exceptional tailor-made journeys throughout Asia, Africa, South America and other destinations around the world. With Audley you'll get to know first-hand the best guides, food, lodging and local secrets in your specialist countries, knowledge you'll use to create custom vacations for your clients.
Audley is one of the UK's most highly regarded travel companies, with over 20,000 travelers a year and the recipient of multiple awards. In recent years we have seen increasing numbers of travelers from the US and are now opening our first overseas office in the United States and you have the chance to be a part of it!
Our offices will be located with magnificent views of Salem Harbor, Baker's Island, Pickering Wharf, and the schooner Friendship is just across from us at Derby Wharf. Salem is an easy 20 minute ride on the MBTA Commuter Rail from Boston, accessible from Routes 128, 114, 107, 35 and 1A
.
The heart of our business has always been our Country Specialists. These individuals have all traveled independently and extensively to one or more of our regions and can demonstrate a wide variety of country knowledge and an infectious passion for what they have experienced. The ethos of Audley is to provide our clients with exceptional customer service and a trip which surpasses their expectations. As a result, they return to us year after year and recommend us to others.
Job Description
We are seeking enthusiastic individuals who have a drive to succeed in sales and a passion for and knowledge of any of the following regions: Africa, China, Japan, Latin America, North Africa and the Middle East and Southeast Asia.
Using their destination knowledge, our Country Specialists sell individually designed tailor-made itineraries for our discerning clients. Ideally educated to degree level or equivalent, the successful candidate will have previous sales experience, preferably within the travel industry. In addition, the ability to deliver excellent customer service is paramount.
Job Purpose
The creation and conversion to sale of high quality tailor-made itineraries for current and future Audley clients to your region. You are ultimately responsible for planning, selling and implementation of itineraries.
To make the most of every single genuine 'sales enquiry' received. You need to be able to differentiate between good and bad leads so that we maximize revenue and profit.
To ensure the product sold to our clients and the supporting information is to the highest standard.
To achieve levels of client service at all stages of the process to engender repeat business.
To take appropriate opportunities to up-sell and switch-sell to Audley preferred products.
Interacting with our clients mostly over the telephone - with some face to face meetings either in the office or at PR events.
Keeping in touch with product developments in your region, ensuring that you remain a true country specialist with up to date commercial knowledge and understanding of hotels/flights/infrastructure.
Demonstrating a total commitment to customer service. It's your goal to ensure all clients return home having had a trip which exceeds their expectations.
Personal Development
We need good people to stay at Audley, which means there must be careers on offer here. We have deliberately created a structure for developing skills and rewarding achievement.
It all starts with a thorough induction process for all employees.
For Country Specialists, this includes a familiarization trip in your area of specialization followed by systems training.
Whenever vacancies arise they are advertised ‘in house' first, as we like to promote from within the company.
When a Country Specialist has been employed for a year they can enter the Senior Country Specialist scheme, which is operated using a point system.
On top of this, every Senior Country Specialist can aim to be an Elite Specialist, who we view as role models within the company. Elite Specialists earn more money too.
Regional Sales Managers have a more strategic role. They manage small teams and look after sales levels and operations. They report to Program Managers.
Qualifications
Person Specification
Essential:
Knowledge/experience of countries or region of specialty.
Previous sales experience.
Strong communication skills.
Customer service & selling skills.
Results orientated.
Strong organization & time management skills.
Strong computer skills and a willingness to learn Audley's in-house system.
Excellent writing, mathmatical and grammar skills.
Must be willing to spend 1-3 months training in our offices in England and may require additional training and travel to our HQ. .
Extensive travel required to your country of specialty.
Desired:.
Previous travel industry experience a plus.
Qualified to degree level or equivalent.
Additional Information
All employees enjoy a wide range of benefits including full medical and dental insurance, 15 days paid vacation, all expenses paid familiarisation trip to your specialist countries and a comprehensive social and events calendar. If you have what it takes, you can expect on target earnings in first year of $50k, with some of our experienced specialists earning in excess of $100k after 3 years.
To apply for this job, please complete an online application form on our careers website at:
************************************************************************************
You will be required to submit your resume, covering letter and a travel profile.
$50k-100k yearly 2h ago
Reservation Agent
Stwhj
Agent job in Boston, MA
Job Description
We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning.
Roles & Responsibilities
Research, Create, and Execute exceptional itineraries for clients
Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs
Complete ongoing training to earn and maintain certification to book travel
Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
Review budgets, and plan trips according to clients budget constraints
Create promotional materials to utilize
Monitor restrictions on travel that come and go
Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc)
Effectively communicate with clients pre/post travel
Handle issues that may arise during the bookings and/or travel for clients
Network with tour operators regarding packages that you can possibly offer to clients
Part Time or Full time
Requirements
Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom.
Must be able to effectively communicate with clients (strong sales background a plus)
Must have a smartphone with internet access, laptop recommend but not required
Personal travel experience is a huge plus, however not required
Previous experience in customer service or hospitality also a plus, but not required
Benefits
Flexible Schedule
Travel Perks
Licensed & Bonded
Personal Website
E&O Insurance with Fraud Protection
Daily Training Available
Travel Agent Certification
$26k-31k yearly est. 30d ago
Booking Agent
Travel With Duke
Agent job in Boston, MA
We have an amazing opportunity to build dream vacations and business travel with major vendors!
● Full training provided
● Must be able to work in the USA
● No experience necessary
● Discounted or free travel
● Flexible Schedule
● Full Time or Part Time Requirements
● Must have computer and/or cell phone
● You must be comfortable working with minimal supervision
● Positive Attitude
Pay Frequency:
● Biweekly or twice a month
Roles & Responsibilities:
● Arrange Travel for businesses, sports teams, vacations, weddings
and more.
● Determine customer's needs and preferences, such as schedules,
costs and payment plans
● Plan and arrange tour packages, excursions, and day trips
● Book reservations for travel, hotel, flights, rental cars, special events,
honeymoons, just about anything.
● Provide proper documentation to the clients such as, authorization
forms, flights tickets, theme park tickets, and more.
● Make alternative booking arrangements if changes arise before or
during the trip.
We do require all candidates to attend a live meeting to qualify.
We look forward to hearing from you.
THANK YOU FOR YOUR TIME!
$35k-60k yearly est. Auto-Apply 60d+ ago
Reservations Agent (Weekend Cover)
Belmond Ltd.
Agent job in Chelsea, MA
As a Reservations Agents at The Cadogan you will join our fantastic Reservations team who look after each other, our amazing property and our guests. If you are looking to develop your skills and be part of the future of luxury, this is your moment. Primary Responsibilities Include
* Handle incoming reservation inquiries via phone, email, and online booking platforms.
* Process guest reservations accurately and efficiently, ensuring all details are recorded correctly.
* Provide information about room rates, availability, hotel facilities, and services to potential guests.
* Maintain accurate records of reservations, cancellations, and modifications using the hotel's reservation management system.
* Collaborate with the front office, sales, and revenue management teams to ensure seamless service and guest satisfaction.
About Us
Watch as our doors gracefully open onto a glamorous stage and enter The Cadogan. Marvel at our exquisite decor and listen as echoes of Oscar Wilde's everlasting conversations with confidantes prevail within our walls. At The Cadogan, guests discreetly come in and out, returning from gleeful shopping sessions or seeking a comfortable seat for a delicious afternoon tea while others, equipped to serve an ace with their companions, head to our private tennis court. In the heart of Chelsea, great minds and legendary characters gather - take a seat and grab a drink; you are cordially invited to linger amongst them and join the scenes of our iconic London hotel. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
The Cadogan is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
Requirements
What You Bring:
* Warm, genuine and approachable character
* Excellent team working skills
* Great attention to detail
Applicants must have eligibility to work in the UK.
Benefits
What We Offer:
The Cadogan we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
* Competitive salaries with generous service charge
* Complimentary and preferred rate experiences at our iconic destinations as well as Guest Experiences here on site
* Dedicated hospitality-specific benefits platform and many more
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
$26k-31k yearly est. 30d ago
Reservation Agent
HB Travels
Agent job in Mason, NH
We are seeking a motivated and detail-oriented Reservation Agent to join our growing travel team. In this role, you'll assist clients with planning and booking their travel experiences from flights and hotels to cruises and group getaways. You'll provide exceptional customer service, help clients make informed travel decisions, and ensure every trip runs smoothly from start to finish.
What You'll Do:
Assist clients with booking travel reservations, including flights, accommodations, and vacation packages.
Provide personalized travel recommendations and guidance.
Manage client information, payments, and itineraries with accuracy.
Build strong relationships with clients to encourage repeat travel and referrals.
Stay up to date on travel trends, destinations, and supplier promotions.
Who You Are:
Passionate about travel and helping others plan unforgettable experiences.
Highly organized and able to manage multiple bookings and clients.
Professional communication skills (written and verbal).
Self-motivated, reliable, and eager to learn.
Previous customer service or travel experience is a plus but not required training provided.
Why Join Us:
Comprehensive training and ongoing support.
Flexible schedule work from anywhere with internet access.
Collaborative community of like-minded travel professionals.
Opportunity for growth within the travel industry.