Agent jobs in California - 6,008 jobs

Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary: The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. Key Duties: Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment. Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing). Performs aircraft grooming and security searches. Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests). Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage. Loads and offloads luggage and cargo with the use of conveyor belts. At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. Performs other duties as assigned. Day in the Life: To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA Job-Specific Experience, Education & Skills: Required Strong written and verbal communication skills. Ability to juggle multiple tasks in a fast-paced environment. Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia. Ability to learn and operate a computerized reservation system. Typing speed of at least 25 WPM. Ability to consistently lift 50 pounds. Must be able to stand for long periods of time. Must be able to bend, stoop, squat, reach and grasp. Ability to perform basic mathematics. Ability to work a flexible schedule including nights, weekends and holidays. Ability to participate in paid training that may require overnight travel. Depending on work location, ability to obtain USPS Mail Handling Certification. Ability to obtain airport security clearance. Ability to communicate in English. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Preferred A minimum of 1 year of customer service or community service experience. Job-Specific Leadership Expectations: Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Starting Rate: USD $19.10/Hr. Total Rewards: Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status. Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well-being programs including medical, dental and vision benefits Generous 401k match program Quarterly and annual bonus plans Generous holiday and paid time off For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Airport SIDA Badge Requirements: Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. Regulatory Information: Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will: (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. FLSA Status: Non-Exempt Employment Type: Part-Time Regular/Temporary: Regular Requisition Type: Frontline Location: Santa Rosa, CA - Airport Featured Job: 0 A:: Y - T3 L:: #LI-B

A leading entertainment company is seeking a Lead Software Engineer in San Francisco to drive the design and development of AI Core Capabilities. The role involves hands-on engineering and technical leadership, mentoring senior engineers, and collaborating extensively across teams to ensure efficient AI integration. Candidates should possess a strong background in Python, API development, and AI governance, along with excellent communication skills. Competitive compensation packages, including bonuses and benefits, are available. #J-18808-Ljbffr

A leading entertainment company is seeking a Senior CX Agent Platforms Product Manager in San Francisco, CA. In this role, you will lead initiatives to enhance the CX Agent Experience, collaborating with various departments and analyzing data to inform product development. The ideal candidate will have extensive experience in product management and a deep understanding of customer experience technology. Compensation ranges from $178,000 to $220,000 USD. #J-18808-Ljbffr

A leading AI company in San Francisco is seeking a motivated individual to manage their engineering team. The role involves driving product delivery, collaborating with teams, and mentoring engineers. Successful candidates will have extensive experience in tech leadership and a track record of developing high-quality products. You'll be part of a dynamic, hybrid environment with competitive compensation and benefits. #J-18808-Ljbffr

A leading health tech startup in San Francisco is looking for a Product Manager to enhance AI capabilities in clinical environments. In this role, you will architect systems that support clinicians and drive improvements in healthcare. The position requires 4+ years of PM experience, preferably in AI/ML products, and strong technical knowledge. Join us to shape the future of healthcare and make a global impact. #J-18808-Ljbffr

A growing AI company in San Francisco is seeking an experienced Software Engineer to extend and scale their AI systems. This role involves collaborating on AI capabilities, optimizing data performance, and enhancing user experience. Candidates must possess analytical thinking and problem-solving skills, along with expert proficiency in Python. The company offers competitive compensation, flexible PTO, and a remote-first work environment. #J-18808-Ljbffr

A leading technology company in San Francisco is seeking an experienced Lead AI Agentic Engineer to define the technical vision for autonomous IT operations. This role involves architecting scalable AI solutions and collaborating with cross-functional teams to strengthen security and improve employee experience. Ideal candidates will have significant experience in AI/ML and a passion for innovation. #J-18808-Ljbffr

Meet Eloquent AI At Eloquent AI, we're building the next generation of AI Operators-multimodal, autonomous systems that execute complex workflows across fragmented tools with human‑level precision. Our technology goes far beyond chat: it sees, reads, clicks, types, and makes decisions-transforming how work gets done in regulated, high‑stakes environments. We're already powering some of the world's leading financial institutions and insurers, fundamentally changing how millions of people manage their finances every day. From automating compliance reviews to handling customer operations, our Operators are quietly replacing repetitive, manual tasks with intelligent, end‑to‑end execution. Headquartered in San Francisco with a global footprint, Eloquent AI is a fast‑growing company backed by top‑tier investors. Join us to work alongside world‑class talent in AI, engineering, and product as we redefine the future of financial services. Your Role As an Agent Deployment Manager at Eloquent AI, you'll be responsible for leading the end‑to‑end deployment of our AI Agents and Operators into enterprise environments. You'll work directly with leading financial institutions to scope use cases, manage configurations, monitor performance, and ensure successful go‑lives. This is a customer‑facing, deployment‑focused role ideal for someone who excels at translating business needs into system logic, coordinating across teams, and ensuring that AI‑powered workflows deliver real‑world value. What You'll Do You'll manage the full deployment lifecycle of AI Operators, from kick‑off to go‑live, with enterprise customers Work with customers to understand business processes, scope requirements, and align on deployment goals Coordinate configuration, testing, and validation of Operators using internal tools and prompt design frameworks Collaborate cross‑functionally with product, engineering, and AI teams to resolve edge cases and ensure long‑term success What You'll Bring 2-4 years of experience in solution delivery, implementation, technical project management, or customer success in a B2B SaaS environment. At least 1 year of hands‑on experience working with LLMs, including strong understanding of agent design, prompt engineering and iteration. Ability to map complex workflows to structured logic, and partner with technical teams to configure accordingly. Strong communication and organisational skills to conduct customer meetings, manage timelines, and drive execution. A strong sense of ownership to track results, and ensure nothing falls through the cracks. Bonus Points If… You have experience deploying AI‑powered tools, chat‑based interfaces, or automation products. You've worked with internal configuration platforms, dashboards, APIs, or light scripting (e.g. TypeScript, React, JSON). You've delivered projects in fintech, insurance, banking, or other regulated industries. You've contributed to play books, templates, or scalable deployment processes. You're comfortable operating in high‑ambiguity, fast‑moving environments where customer impact comes first. #J-18808-Ljbffr

Everyone's talking about AI. But here's the truth: ChatGPT can't send your emails. It can't book your flights. It can't even order you lunch. Why? Because AI is trapped in a chat box. It can't take real actions in the real world. We are changing that forever. We're not just building another AI company - we're creating the infrastructure that will power every AI application you'll use in the future. The Revolution Needs You Every AI app needs agentic "tools" - special functions that let AI models take real actions. Without tools, AI can only chat. With tools, AI can actually do things. We're building the definitive tools catalog and tool-calling platform that will unlock AI's true potential. Think Zapier for AI Actions. Think Auth0 for AI. Think really big. Why This Is The Opportunity of a Lifetime Founder-Market Fit : Our CEO previously founded Stormpath (acquired by Okta), where he created the first Authentication API for developers. He's done this before - and this time the market is 10x bigger. Our CTO led the vector database team at Redis, shipped 100+ LLM applications, and is a contributor to LangChain and LlamaIndex. He knows this space better than anyone. Dream Team: We've assembled authentication, integrations, distributed systems, and AI experts from Okta, Redis, Microsoft, Splunk, Ngrok, Google, Airbyte, Disney, and HPE who've built and founded multiple successful developer platforms. Perfect Timing: We're at the inflection point of AI adoption. The biggest problem isn't better models - it's connecting AI to real‑world actions. That's us. Massive Market: We're building critical infrastructure for the biggest technological shift of our generation. Every AI app will need what we're building. Backed By The Best: Our investors have backed Databricks, Clickhouse, MongoDB, Perplexity, Cohere, ScaleAI, Confluent, Elastic, and Firebase. They see what we see - this is going to be huge. The Challenge We're arming AI with real capabilities, and we need someone to show developers how to unleash them. As our Developer Relations Advocate & Agent Developer, you will be showing the world what is possible with state‑of‑the‑art demos and agents. You will be using your existing AI/LLM knowledge to build exciting and novel agents that excite & educate, often open‑sourcing them. You will of course be building with Arcade, as well as the tools and frameworks of our many partners to push the art‑of‑the-possible forward. You will become user‑0 of Arcade, and collaborate with the engineering and product teams to build, test, and document our newest features. Then, you will be using your pre‑existing networks and reach to share your work with the developer community at large, by creating and sharing videos and blog posts online, and by speaking at meetups and conferences in the real world. This will include travel and networking to succeed. What You'll Do Build: Create bleeding‑edge demos showcasing Arcade's products and ecosystem partners, while teaching developers how to make agents that really work. Public Speaking and Evangelism: Be the face of Arcade within the greater AI developer community. Represent Arcade at conferences, community meetups, and customer events. Become an ever‑present source for information and ideas. We expect you to already know the best conferences and meetups for agent developers, and what would make a memorable presentation. Marketing and Awareness: Increase adoption of Arcade's product. Build brand awareness in the developer community. Advocacy and Community Engagement: Engage with developers in Arcade's community, educating and gathering feedback for the product and GTM teams. Required Skills Expert agent builder and proficient with at least one agent orchestration framework (LangChain, Mastra, etc) 3+ Years of professional software development experience using Python and/or Typescript 3+ years of developer relations, developer marketing, or similar related experience. A large, pre‑existing audience on social media, YouTube, LinkedIn, or similar platform. Enthusiastic about public speaking and direct developer engagement both online and in person. Experience creating new communities of engaged users and partners. Passion for AI and its impact on our technological world - you've built agents before and understand their power and the problems. Video production and editing skills Strong teamwork and communication skills High motivation and ability to work on a fast cadence - shipped is better than perfect. Join The Movement We're not just building a product - we're leading a movement to transform AI from just chatbots to agents that can take actions against real systems. This is your chance to be at the forefront of that revolution. If you want to look back in 5 years and say, "I helped build that", then we want to talk to you. Ready to make AI actually useful? Apply Now #J-18808-Ljbffr

About xAI xAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands‑on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All engineers are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. About the Role You'll build, automate, and operate the systems that power xAI's global GTM organization. This is a hands‑on, builder‑first role, responsible for architecting the tech stack, implementing automation, and deploying AI agents that directly generate revenue. You'll work with GTM, Product, and Engineering leadership to automate forecasting, CRM, and long‑tail revenue capture. Over time, the role may expand with additional team capacity based on needs and performance; however, this is not in current plans. Responsibilities Own and scale the GTM tech stack (HubSpot, Clay, Gong, internal tools). Architect and automate workflows to remove manual GTM tasks. Build systems to support consumption‑based forecasting models linked to product telemetry. Develop dashboards and reporting for leadership visibility. Partner cross‑functionally to align data flows across Product, Sales, and RevOps. Evaluate and implement new technologies to expand automation coverage. Required Qualifications Deep experience owning and automating CRMs at scale, HubSpot preferred. Proven track record designing and deploying AI/LLM‑powered agent workflows for revenue operations or sales. Experience with consumption‑based revenue models and hyperscaler GTM environments (AWS, Azure, GCP). History of building and leading high‑performing teams. Strategic and hands‑on - comfortable & experienced building AI‑driven systems while operating as an executive partner. Analytical and data‑driven, capable of building end‑to‑end automation pipelines. Preferred Qualifications Hybrid of architect and operator - owns both vision and execution. Obsessed with automation and eliminating manual work. Able to bridge technical depth with business context. Thrives in fast‑changing, high‑growth environments. Enjoys being measured on tangible revenue impact and scalability. Advanced degrees in computer science (or similar). Annual Salary Range $200,000 - $400,000 USD Benefits Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long‑term disability insurance, life insurance, and various other discounts and perks. Equal Employment Opportunity xAI is an equal opportunity employer. #J-18808-Ljbffr

A leading SaaS technology company is seeking a Head of Product Management to define the product vision and lead the product organization. You'll drive execution, oversee a team of product managers, and ensure alignment with business goals. The ideal candidate will have over 10 years of product management experience and a strong understanding of SaaS ecosystems. This role offers the opportunity to impact global sales cycles and customer lifetime value. #J-18808-Ljbffr

The Greysteel Company Smart investments begin with sustainable relationships. Greysteel is a leading advisor for private, middle market, and institutional real estate investors. Our collaborative platform optimizes solutions for our clients by providing end‑to‑end investment services including investment property sales, capital markets, and structured finance. The ability to blend cutting‑edge technology, market expertise, and proven proprietary processes uniquely positions Greysteel's advisors to deliver best‑in‑class client service. Greysteel's advisors create a market for each engagement, spanning all commercial property investment activities, from asset dispositions to senior loans and structured financings. Our reputation as market creators has been built on consistently solving complex challenges by leveraging our data and technology suite to identify and execute the optimal capital event for our clients. The Opportunity Greysteel is seeking self‑motivated individuals, with an entrepreneurial mindset who are passionate about commercial real estate, to leverage Greysteel's collaborative platform for their success. As a mortgage broker your primary focus will be to develop and maintain client relationships by providing best‑in‑class advisory services throughout the transaction lifecycle. Your efforts will be supported by Greysteel's Engine; a powerful infrastructure that includes industry‑leading training, coaching, research, marketing and analytics supported by a seasoned transaction management team. Key Responsibilities Leverage Greysteel's collaborative platform to advise clients on their commercial real estate transactions. Become an expert in your market by staying up to date on industry trends and activity. Prospect, cultivate, and maintain client relationships. Conduct and present in-depth property analysis, financial modeling, sales and due diligence reviews. Create a market for investment opportunities leveraging the Greysteel Engine and our proprietary process. Represent yourself, your colleagues, and Greysteel with professionalism and integrity. Successful Advisors Have An entrepreneurial mindset and strong desire to build your own business. An exceptional work ethic Demonstrated ability to work independently, set and exceed goals. Coachability and eagerness to constantly learn. The ability to communicate complex ideas. A Bachelor's degree or two years related work experience. What We Offer A powerful training and development program with exposure to a vast network of industry professionals. Collaborative platform and a shared database of clients. The freedom to build your own business within a proven model for success supported by the Greysteel Engine. Unlimited earning potential through a commission‑only role. #J-18808-Ljbffr

About Us: AZAZIE stands as the leading direct-to-consumer (DTC) e-tailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options. Job Summary: Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels. * Please note: We are only recruiting local candidates at this time to accommodate an in person schedule. The employee will come into San Jose location 4 times a week. Schedule: Monday - Friday, 7:30AM- 4:30PM Responsibilities: Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours. Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us. Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns. Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively. Competency and initiative to meet and exceed the department metrics and individual performance goals. Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry. Skills/Talents you have: Analytical, problem solver and critical thinker. Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy. Team player that is willing to take initiative to support customers, other agents and supervisors. Adaptability to thrive in a fast-paced ever changing work environment. Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers. Positive attitude with a desire to learn and share ideas in a collaborative work environment. Clear and concise communicator within customer interactions and across different departments. Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results. Excellent time management skills. Customer-focused with strong interpersonal and tech savvy skills. Qualifications: Customer Service Experience: 1 year (Preferred) Fluency in English. Additional languages a bonus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application) Experience with AI Intercom, Slack or other CRM software is a plus. Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software. Excellent written and oral communication skills. Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs. Customer-focused and can demonstrate mastery of customer service skills. Ability to maneuver between multiple tasks. Benefits: 100% Medical, Dental, Vision, Life insurance offered after a 60-day probationary period Paid vacation days and sick leave Paid Holidays + Floating Holidays 401k Free snacks and drinks in office Employee discount Company engagement events Monthly departmental CS appreciation lunches Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close, distance and color vision. Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About the Company DTEN is a developer of enterprise collaboration solutions that is changing the way teams connect, communicate and collaborate. With highly integrated, AI-powered technologies, DTEN helps teams bridge global organizational challenges of time and place. DTEN solutions provide high quality real-time, interactive, face to face experiences for teams to work together, from anywhere in the world, in the most creative and efficient ways. We pride ourselves on delivering exceptional solutions to our clients and maintaining long-term relationships built on trust and satisfaction. As we continue to grow, we are searching for a Sr leader to grow with us. About the job What you will bring The Head of Customer Success and Support will be a “Hands-On” leadership role responsible for the overall performance of DTEN's Service Desk, and Customer Support Teams. Driving retention, expansion, and World-Class customer experience across the lifecycle of our valuable clients. This role blends strategic ownership and day-to-day operations in a fast-paced Startup environment. Critical to success will be fostering a culture of role ownership, entrepreneurship, continuous improvement, and measurable results. Responsibilities Lead and scale the service desk and customer support teams to deliver responsive, high-quality support across multiple channels (ticketing, Phone, Chat, and email) Own support and success KPIs such as First Response Time, Time to Resolution, CSAT, NPS, renewal rates, and net revenue retention. Design, document and refine standard operating procedures, playbooks, and escalation paths for reactive and proactive support. This will include self-service, knowledge base, and AI-assisted support tools Partner and provide continuous support to Sales regions globally. Addressing inquiries, resolving issues, and aligning on customer outcomes with each Geo Lead and respective teams. Lead customer onboarding for DTEN Hardware and Software solutions, ensuring smooth deployment, adoption and time to value for new customers and partners Own the process for Orbit, our award winning Hardware and Software assurance platform. Take responsibility for service offerings, and partner with sales to deliver full cycle support. Act as the Senior escalation point for critical incidents, VIP accounts, and conflict resolutions. Own the coordination efforts with Product, Engineering, Operations, and Leadership to drive timely resolution and clear communication Collaborate with Product Teams to channel customer and partner feedback into the roadmap, beta programs, and launch readiness, ensuring Support and Success teams are enabled for new product releases. Hire, mentor, and develop team members, creating an environment of accountability, coaching, and career development aligned to DTEN's growth mindset culture Culture and Working Style Operate as an Owner, taking end-to-end responsibility for customer outcomes and the performance of the Support and Service Organization Embrace the Startup, entrepreneurial mindset by testing new ideas, iterating quickly, and implementing scalable processes and tools as DTEN continues to grow. Foster customer-centric, collaborative culture that works cross-functionally with Sales, Product, Engineering, and Operations stakeholders to deliver a seamless customer experience Champion continuous learning, feedback, and innovation within the team, encouraging experimentation with automation, AI, and self-service to enhance efficiency and experience Requirements Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or related field. 5+ years of experience in Customer support, Service Desk, Operations, or a related role at a fast-moving and high-growth technology company Proficiency in data analysis tools and techniques, such as Excel, SQL, or BI platforms (Tableau). Experience working with CRM systems, particularly Salesforce Strong analytical skills with the ability to translate data into actionable insights Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and manage upwards Detail-oriented with a focus on accuracy and precision. Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Customer Support Associate (On-site LA) Compensation: Base Pay: $23.00-$26.00/hour + Uncapped bonus earning potential Target Total Compensation (TTC): Top performers consistently exceed $36.40 per hour (reflecting a 40%+ increase over base pay). Location: North Hollywood, CA Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand in North Hollywood, LA. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences. Responsibilities: Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience. Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation. Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization. Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences. Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify. Command High Volume Inquiries: Confidently manage a high volume of customer inquiries. Ideal Profile: 1-2+ years of proven customer support expertise in fast-paced, high-stakes environments Master of professional communication with ability to command high volume inquiries Fast and accurate typist: 50+ WPM required Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify Excited by technology and sees AI as a partner that enhances skills The Puffy DNA We're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor - regardless of their size. Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity. Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively. Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft. Go All-In: When the mission demands it, we rally as one team to cross the finish line. ✨ Your Total Compensation & Benefits 💰 Compensation: Base: $23-$26/hour + unlimited and uncapped bonus earning potential 🏥 Health & Protection: Comprehensive medical, dental, and vision insurance 🌴 Time Off: Generous Paid Time Off (PTO) + US Public holidays 💼 Work Environment: Access to AI-native tool stack Learning & development opportunities International team collaboration (14+ nationalities) ✅ Other Benefits: 401(k) with Company Match Free Puffy mattress after 6 months $1,000 Puffy/Halo Board store credit after 1 year Ready to Shape Your Story? Click "Apply" and take the first step.

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam. Summary: Rails is looking for a Wholesale Customer Service Representative with a proven ability to consistently deliver excellent customer service to boutique clients and find creative solutions to all customer issues. Key Responsibilities: Managing customer inquiries, primarily from RAILS' boutique clients Contacting domestic accounts for shipping approvals, order statuses, and adjustments Tracking inventory for OTS orders and allocating inventory to accounts Building and maintaining strong relationships with RAILS' wholesale accounts and account executives Consistently providing excellent customer service Troubleshooting and resolving problems in a timely manner Reviewing return and exchange requests Working cross functionally with other departments across the organization as needed to resolve client issues Additional responsibilities as required Requirements: Minimum 1 year of experience providing customer service, primarily for wholesale customers Apparel industry experience Experience with NetSuite a plus Excellent verbal and written communication skills - must be able to maintain consistent and organized communication with customers and sales staff Strong computer skills - intermediate Microsoft Office and Google experience at a minimum; must be able to work in an ERP system, and export/create/manipulate data in Excel formats Customer centric with positive attitude at all times Independent and driven for personal and professional success Ability to work successfully in both a group setting and independently Creative thinker who is organized and efficient

About LEOTEK: We are a leading provider of high-quality LED street, area, site, and traffic signal lighting solutions. We are committed to driving innovation and sustainability through our products, services, and customer support, serving both public and commercial sectors. We are currently transitioning into an IoT solutions and Data Management Systems (DMS) provider, leveraging street lighting technology and lighting grid infrastructure as its foundation. About The Role: The Customer Service Rep has responsibility for pre and post sales and logistics support to Independent Sales Representatives, Distributors, and Customers, and work with Production/warehouse to communicate delivery schedules to customers, answer general Inquiries, and supporting our Business Development Managers (BDMs) in the field to achieve total customer satisfaction and build customer relationships. What You'll Do: Responsible for much of the order fulfillment process including but not limited to order-related information requests, communicating delivery schedule, and coordination with other departments to ensure the company provides an accurate and high standard of delivery and customer service. Respond to high volume of inquiries via e-mail or phone from business development managers, sales representatives, and customers regarding pricing, product features, product availability, company policies, and post sales issues. Administer and enforce policies pertaining to pricing, sales orders, freight. Coordinate with the Credit Team to set up new customers and release on credit hold orders. Who You Are: Bachelor's degree or relevant experience preferred. 5+ years order fulfilment/customer service representative, and/or sales operations experience in a technical, manufacturing environment. Experience working with sales representatives in a high-volume product environment. SAP is a plus. Excellent written and oral English communication skills. LEOTEK Electronics USA LLC is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple primary care offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of working - depending on performance) where it will then go remote. Must be able to work any/all shifts between 7am-7pm Monday-Friday. MUST HAVES: HS Diploma 2+ years healthcare call center experience OR front desk experience at doctor's office with multiple physicians Proficient in EHR/EMR software 2+ years experience scheduling patient appointments for multiple physicians 40+ WPM typing speed PLUSES: Proficient in Epic software Experience verifying insurances Basic experience with Excel and standard workbooks Experience with Genesis phone system Compensation: $24/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs. Responsibilities Create a welcoming and polished experience for employees, clients, and guests. Deliver responsive, high-touch customer service in person, by phone, and through digital channels. Collaborate with teammates to share responsibilities and maintain seamless operations. Partner with other departments to direct inquiries and resolve issues efficiently. Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination. Safeguard sensitive and confidential information with the highest level of discretion. Qualifications At least 3+ years of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work A customer-first mindset, with the ability to handle requests thoughtfully and professionally. Initiative and sound judgment to manage situations independently when needed.