The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful "Relief CSR" m CSR, Driver, Customer Service, Manufacturing
$34k-40k yearly est. 3d ago
Looking for a job?
Let Zippia find it for you.
Client Services Representative
Cetera Financial Group 4.8
Agent job in Minnetonka, MN
This person will support one Financial Advisor (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works directly with the Registered Representative(s) to prepare and process client paperwork, perform client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies. This role can also be the first step of the career pathing program to future opportunities that require industry experience and licenses (Insurance, FINRA Series 7, & 66 or 63/65 combo).
The office is located in Minnetonka and the expectation is they go into the office every day.
What You Will Do:
Act as a liaison between the registered representatives and their clients.
Answer phones, schedule appointments, and prepare materials for client meetings.
Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for registered representative presentations and appointment with clients.
Prepare and complete client paperwork and follow up tasks to support registered representative.
Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs are met.
Organize client events and follow up tasks.
Maintain client records and retention management within corporate requirements.
Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, Client's Quarterly/Annual Reviews).
Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients' expectations for timely service delivery are met.
Educate clients on account services, capabilities, and new technology.
Complete required corporate training on new technologies and follow implementation guidelines.
Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner.
Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations and follow up processes.
What You Will Have:
High School Diploma or GED
Experience in an administrative or customer service role
Strong time management skills
Excellent written and verbal communication skills
Proficient in Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programs
What is Nice to Have:
Previous experience in assisting Registered Representatives/Financial Advisors
Financial services and/or banking background
Bachelor's degree in Finance, Business, Marketing, or Communications
Attention to detail, excellent organization skills, ability to multi-task and produce timely results in a fast-paced work environment
Able to manage own workflow and priorities, and can accommodate unexpected requests or needs from Advisors
Compensation:
This is a non-exempt hourly role that ranges from $25-$31/ hr., plus competitive performance-based compensation package. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations.
#LI-Onsite
About Us
What we give you in return:
Not many teams can say that they support people's dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:
Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
Easy access to mental health benefits to meet our team members and their families where they are.
20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
Paid parental leave to support all team members with birth, adoption, and foster.
Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
About Cetera Financial Group:
Cetera Financial Group ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions.
Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology.
"Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions,and Cetera Financial Specialists.
Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.
Agencies please note
: this recruitment assignment is being managed directly by Cetera's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.
Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.
$25-31 hourly 4d ago
Customer Service Representative
Russell Tobin 4.1
Agent job in Saint Paul, MN
Russell Tobin's client is hiring a Customer Service Representative in Saint Paul, MN
Employment Type: Contract
Pay rate: $23-$25/hr
Responsibilities:
Provide exceptional customer service to investment clients
Assist clients with: Account maintenance requests, website navigation and online tools, asset transfers, and correspondence and general inquiries
Perform accurate and timely data entry related to transactions and account updates
Process new account applications in compliance with regulatory standards
Maintain detailed and accurate records
Coordinate with internal teams to resolve operational or account-related issues
Support overall operational efficiency during the brokerage conversion
Requirements:
High school diploma or equivalent
Relevant experience in a contact center or customer service environment
Proven reliability and strong commitment to excellent customer service
Strong telephone, verbal, and interpersonal communication skills
High attention to detail with the ability to follow procedures independently
Proficient in Microsoft Office and general computer navigation
Prior banking or financial services experience preferred
Client registrations (past or present) a plus
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
$23-25 hourly 1d ago
B2B Customer Service Representative ($50-60K)
Ultimate Staffing 3.6
Agent job in Eden Prairie, MN
The B2B Customer Service Representative is responsible for answering incoming customer calls to process orders, address inquiries, connect customers with technicians for troubleshooting, document all issues, and provide necessary information.
**This company offers a wonderful work culture and great benefits including up to an 8% 401K contribution! **
Key Responsibilities:
Customer Interaction: Handle diverse incoming calls from employees and customers related to parts, service, and scheduling.
Customer Service: Deliver exceptional customer service and solutions promptly, consistently exceeding customer expectations.
Product Knowledge: Maintain a thorough understanding of end-to-end processes and product knowledge.
Training: Participate in ongoing training and briefings to stay updated on changes in products and services.
Information Maintenance: Keep updated on products, services, and promotions to meet business line goals.
Issue Resolution: Retain ownership of customer issues until resolution and escalate when necessary.
Requirements:
ERP Systems: Experience with SAP ERP is preferred; experience with Salesforce (adopted 90 days ago) is preferred.
Detail Orientation: Must be extremely detail-oriented and capable of managing multiple tasks accurately and simultaneously.
Technical Skills: Intermediate proficiency in Microsoft Word, Excel, and Outlook.
Customer Service Experience: Minimum of 2 years of phone customer service experience
Self-Motivation: Demonstrated ability as a self-starter and multi-tasker, capable of thriving in a fast-paced environment.
Communication Skills: Strong verbal, written, and interpersonal communication skills.
Problem-Solving: Excellent listening and problem-solving abilities.
Team Player: Ability to work effectively in a team environment.
Additional Info:
Annual Salary: $50-60K
Schedule: 8:00 am- 5:00 pm M-F
Location: 100% In-Office
Type: Direct Hire
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
$50k-60k yearly 4d ago
Property & Casualty Insurance Customer Service Representative
Farmers Union Agency 4.6
Agent job in Saint Paul, MN
We're hiring for a Property & Casualty Insurance Customer Service Representative to support our clients with auto, home, and other insurance needs. This position offers a mix of in-office collaboration and remote flexibility after training. Prior insurance experience preferred, but not required. We value strong customer service skills, attention to detail, and a willingness to learn.
Responsibilities
• Assist clients with auto, home, commercial and farm P&C insurance questions
• Make policy changes, process renewals, and handle cancellations
• Explain coverage, billing, and policy documents in a clear, friendly way
• Issue ID cards, certificates of insurance, and other policy requests
• Work with insurance carriers to resolve client needs
• Keep client information accurate and up to date
• Spot opportunities to help clients with additional coverage and refer them to licensed producers
• Deliver excellent customer service by phone and email
• Assist the Licensed Agent/Producer in operating and growing their business.
Qualifications
• Customer service, administrative, retail, hospitality, banking, mortgage, or call-center experience
• Strong communication and organization skills
• Comfort using computers and learning new systems
• Ability to manage multiple tasks and stay detail-focused
• Active Property & Casualty license or able to obtain within 60 days.
What We Offer
• Health, dental, vision, life, and LTD insurance
• 401(k) with employer match
• Bonus based on performance
• Flexible Schedule
• Paid time off and holidays
• Supportive, collaborative work environment
• Opportunities for growth, training, and leadership in shaping agency operations
$31k-39k yearly est. 4d ago
Real Estate Sales Agent
Keller Williams Realty Integrity Edina 4.2
Agent job in Edina, MN
Have you reached your potential in your career? Are you making the money you deserve? Do you have the tools, leadership, and supportive environment to help you succeed in this lucrative and exciting industry? If you answered “No” to any of these questions, Keller Williams Realty Integrity Edina is your answer.
At Keller Williams Realty Integrity Edina, You Can:
Get your real estate license at NO COST TO YOU!
Make a six-figure, commission-based income
Have a flexible schedule
Find the best free training and support (no previous experience necessary)
Work full-time or part-time
In Order to Join Our Team, You Must:
Have a desire to work independently and have control over your professional growth
Have a strong work ethic and desire to be successful
Have excellent communication skills and the ability to network to build your business
This is not a salaried position. Your income is entirely commission-based and provides promising potential. A state-accredited real estate license is required before you can join our team.
There's a reason that we've passed every other real estate company, and we're now the largest (and still fastest growing) real estate company in North America with over 175,000 associates. Keller Williams agents account for more sales and more sales volume than any other real estate company in the world.
If you're interested in joining our team, click the Apply button and give us your information so we can follow up with you.
$62k-88k yearly est. 60d+ ago
Call Center Specialist
Lunds & Byerlys 4.5
Agent job in Saint Louis Park, MN
Lunds & Byerlys is currently hiring for a vibrant and outgoing part-time Call Center Specialist to create a sensational shopping experience for our customers! This position works a part-time schedule and earns a competitive wage of $18-22/hr.
We operate 7 days/week and are open from 6:00am-10:00pm. For this position the employee would be scheduled a range of shifts between 9am-1pm.
In addition to competitive pay and our exceptional culture, we offer this customer service position the following benefits and perks:
Flexible scheduling
PTO (paid time off)
Pay on demand
Ancillary benefits of dental, vision, life insurance, and accidental coverage (varies by location)
Tuition reimbursement and scholarships
10% employee and family discount
Ongoing trainings and leadership development opportunities
Community and volunteer programs
Employee referral bonus
Product samplings
Chance to be nominated as a brand champion!
CALL CENTER SPECIALIST RESPONSIBILITIES
Our Call Center Specialist are responsible for a wide variety of tasks such as:
Provide excellent customer service by greeting and assisting customers
Communicate with customers via phone and email, answering product, order, and food-related inquiries accurately
Address and resolve customer complaints professionally, following company policies or redirecting to the appropriate department
Manage multiple customer interactions efficiently, ensuring timely resolution while maintaining service standards
OUR IDEAL CALL CENTER SPECIALIST
Team player - steps in to assist when and where as needed
Respectful - empathetic and appreciative of our customers and team
Innovative - implements trending and forward-thinking retail solutions
Hospitable - provides a friendly face and welcoming environment
MINMUM QUALIFICATIONS
Education:
High school diploma or equivalent
Experience:
Two or more years work experience within the related technical/functional work area
ABOUT LUNDS & BYERLYS
Family-owned for over 80 years, Lunds & Byerlys is a grocery retailer rooted in the family tradition of quality, value, and service. Not only do we offer convenient, healthy, and contemporary delectables, we believe in giving our grocery customers the same personal attention and exceptional value we would expect for our own family. Our employees are chosen for their expertise and dedication in giving our grocery customers the best shopping experience possible. Which is why we offer competitive wages, great benefits and perks, and an amazing company culture.
Are you trustworthy? Do you present yourself in a professional manner? Are you a team player? Do you have effective communication skills, both verbal and written? Do you thrive in a fast-paced and ever-changing environment? If you have the desire and ability to create meaningful and memorable moments for our customers, give us the chance to review your information.
ARE YOU READY TO JOIN OUR TEAM?
If you are excited about this customer service opportunity, don't delay. Apply today using our mobile friendly online application!
$18-22 hourly 9d ago
Airport Customer Service Agent
GAT 3.8
Agent job in Saint Paul, MN
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$30k-37k yearly est. 8d ago
Bag Drop Agent
G2 Secure Staff 4.6
Agent job in Minneapolis, MN
EDUCATION AND EXPERIENCE * High School diploma or equivalent. * Previous airport and/or customer service experience preferred. * Must be 18 years of age or older. * Must have a reliable telephone and transportation number. PERSONAL AND PHYSICAL REQUIREMENTS
* Treat all information as confidential.
* Posses the tact to deal with all levels of situations, client representatives, employees and the public.
* Ability to work from verbal and written instructions.
* Ability to communicate in English clearly and concisely verbally and in written form.
* Must have excellent radio/telephone skills.
* Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
* Must be able to lift, carry and/or hold up to 75 lbs.
* Must pass pre-employment and random drug test.
* Must complete a criminal background check.
* Must meet necessary requirements to obtain a security sensitive identification badge.
* Must be a citizen of the US or possess the necessary authorization from the immigration and naturalization Service
PERFORMANCE RESPONSIBILITIES:
* Actively participate in the Safety Management System (SMS)
* Extend courteous and professional assistance to passengers at the bag drop counter, ensuring a seamless check-in experience for their luggage.
* Adhere strictly to G2 Secure Staff's protocols for baggage handling.
* Exercise utmost care in handling passengers' luggage, including proper tagging, weighing, and loading onto conveyor belts or baggage carts.
* Ensure compliance with safety regulations and minimize the risk of damage or mishandling.
* Familiarize yourself with G2 Secure Staff's comprehensive guidelines for baggage allowances, restrictions, and security protocols.
* Enforce these regulations diligently and address any passenger concerns or queries promptly.
* Demonstrate a commitment to exceptional customer service by addressing passengers' needs, inquiries, and special requests regarding baggage handling.
* Maintain a positive and helpful demeanor to enhance passenger satisfaction.
* Have clear and efficient communication with passengers, colleagues, and airline personnel.
* Disseminate important information regarding flight schedules, delays, or changes in baggage procedures accurately and promptly.
* Efficiently organize and manage passenger queues at the bag drop counter, ensuring a smooth flow of passengers and minimizing wait times.
* Prioritize passengers with urgent requirements or time-sensitive flights.
* Proactively handle any issues or complications encountered during the baggage drop process, such as overweight luggage, missing tags, or damaged items.
* Collaborate with relevant stakeholders to resolve problems swiftly and effectively.
* Uphold G2 Secure Staff's standards of cleanliness and organization at the bag drop area.
* Perform other duties as requested.
$32k-39k yearly est. 12d ago
Real Estate Agent Keep 100% of Your Commission (No Fees)
National Realty Guild 3.9
Agent job in Minneapolis, MN
Stop paying for an office you don't use and a brand that isn't yours.
At National Realty Guild, weve stripped away the overhead. You do the work, so you keep the reward. We offer a true 100% commission model designed for the modern, independent agent.
Why NRG is the Last Brokerage You'll Ever Need:
Absolute 100% Commission: No splits. No "franchise fees."
Zero Monthly Costs: No desk fees, no monthly tech fees, no surprises.
Elite Tech Suite: Full access to LOFTY CRM and Sweet Assist is included.
On-Demand Support: You're independent, but never alone. Our brokers are a call away.
Apply today to see why Minnesotaagents are making the switch.
Job Details:
Job Type: Full-Time
Pay: Commission-based structure ($50,000 $250,000+ annually)
Benefits: Flexible schedule
Schedule: Self-determined schedule, Weekend availability
Supplemental pay types: Commission pay
Location: Minneapolis and surrounding areas
Equal Opportunity Employer: National Realty Guild is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
Who This Is For:
Licensed (or soon-to-be licensed) MNagents.
Independent professionals who want to run their own business.
Agents looking to maximize ROI on their time and effort.
Key Responsibilities:
Drive residential real estate transactions for buyers and sellers.
Utilize our integrated tech stack to streamline your client management and marketing.
Serve as a trusted advisor, guiding clients with market insight and professionalism.
Compensation details: 50000-250000 Yearly Salary
PI81cbae2d93a2-31181-39321078
$68k-84k yearly est. 8d ago
Parts Expert - Call Center
Mammoth Graphics
Agent job in Minneapolis, MN
Full-time Description
Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers via phone, email and other company approved methods of communication. This is an ideal opportunity for a candidate with heavy duty, medium duty, and trailer parts experience who has excellent customer service skills to join our Parts Expert team. The Parts Expert must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach.
Position is classified as an in-office role for collaboration, connectivity, innovation, mentorship, and skill development when supported by Transwest assigned office space within 50 miles of the employee's primary residence. Opportunities for a hybrid or remote work outside the defined area are under management discretion and are not based on any one factor.
Schedule shifts will be determined by your direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest.
WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:
Medical, Dental, and Vision Insurance
Life (Voluntary and Employer Paid) and Disability Insurance
401(K) with company match beginning with your first contribution.
HSA and/or FSA, as applicable
Paid Time Off, Sick Time, and Company Paid Holidays
Employee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES:
Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication.
Listen, exhibit energy and project a genuine willingness to assist.
Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction.
Drive sales growth by cross-selling, add on sales and exceptional customer service.
Provide prompt, courteous and accurate service to customers.
Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
Being processed focused on recording departmental data; i.e. lost sales.
Answer telephones professionally and pleasantly.
Follow-up on customer orders and resolve problems with the customer's satisfaction.
Communicate often and timely with customers and associates.
Resolve problems, handle conflict and make effective decisions.
Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
Maintain familiarity with all inventory products and merchandising programs and ordering systems.
Provide trouble-shooting support and service to customers experiencing problems in the field and selling repair parts as needed.
Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner.
Utilize company information systems to process orders timely and accurately.
Understand dealership credit policies.
Set an example of professionalism and positive attitude including a neat, orderly, safe work environment.
Other duties as assigned by the manager.
Requirements
WORK ENVIRONMENT & PHYSICAL ABILITIES:
Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination.
The position may require standing, balancing, bending or stooping for prolonged periods of time.
The position requires vision and hearing within normal range.
Requires the ability to work under stressful conditions or irregular hours.
Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
Ability to communicate by providing verbal feedback in a professional manner.
Ability to receive and analyze data and input into the computer.
Normal range of hearing and vision.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
High school diploma or equivalent.
Valid Driver's License and MVR in good standing.
Direct industry experiences selling medium and heavy-duty truck parts through distribution and/or directly to the end user.
Knowledge of computers is a must.
Knowledge of diesel engines, gas engines, drive train, and suspensions.
Excellent verbal and communication skills.
Provide outstanding customer service.
Detail oriented.
Ability to understand vague and implicit instructions and react favorably in all work situations.
They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations.
Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion.
Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans.
They must be able to understand people and be able to communicate effectively with them.
Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.
JOB DETAILS:
Type: Hourly
Compensation Range: $26.00 - $34.00
Bonus Eligibility: Yes
Reports To: Parts Call Center Supervisor
Closing Date: Open until filled
$26-34 hourly 16d ago
Ops Travel Coordinator
Sun Country Airlines 2021 3.4
Agent job in Minneapolis, MN
About Sun Country Airlines
We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.
With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.
Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as an Ops Travel Coordinator you'll enjoy these benefits and more:
Comprehensive benefit package including dental and vision
PPO and high-deductible health plans
Health savings accounts (HSA and FSA)
Dependent Care
Starting day one free standby and discounted travel privileges for employees, family, & friends
401(k) match
Paid Time Off
Paid holidays
Life and AD&D Insurance
Employee Assistance Program including counseling for employees and their family
Fitness incentive and Stop Smoking Support
Ops Travel Coordinator Overview:
Sun Country Airlines is seeking an Ops Travel Coordinator plays a critical role in ensuring the safe, efficient, and cost-effective travel logistics of crewmembers and maintenance Technicians. This position is responsible for day-to-day booking, auditing, and oversight of travel arrangements, including hotels, ground transportation, and deadhead flights. The Ops Travel Coordinator(s) are the central point of contact, to ensure operational integrity by managing immediate travel requirements and proactive planning for future travel needs.
Coordinators are responsible for prioritizing tasks to provide timely and accurate support and deliver exceptional customer service in a fast-paced operations environment.
Ops Travel Coordinators provide real time support to crewmembers for resolving travel related issues such as hotel check-ins, last-minute schedule changes, ground transportation delays, and unexpected operational disruptions.
Essential Roles and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Book current and future hotel, ground transportation and deadhead flights for crewmembers and maintenance technicians in accordance with labor agreements and company requirements and policies.
Provide real time support for travel disruptions, including but not limited to, hotel check-in issues, ground transportation delays, flight delays, and last-minute changes.
Audit and fulfill daily travel needs, booking, updating, and confirming reservations through phone, email, and electronic systems).
Serve as the primary liaison with contracted vendors while managing travel requirements to ensure contracted performance standards are met.
Audit travel processes, identifying opportunities for improved efficiency, cost savings, and enhanced service delivery.
Maintain a high level of knowledge regarding union agreements and company policies pertaining to ops travel requirements.
Ensure all travel arrangements comply with internal policies, labor agreements, and operational requirements.
Perform other duties as assigned by management to support department and company goals.
Required Qualifications:
High School Diploma or equivalent, required
Aviation Management degree preferred
Minimum one year aviation operations experience preferred
Previous experience in travel planning or customer service
Strong organizational skills and attention to detail to manage multiple travel arrangements simultaneously
Preferred Qualifications
Internal Customer Focus: Committed to meeting the needs of crewmembers and maintenance technicians with professionalism, urgency, and attention to detail.
Crisis Management: Maintains composure while managing real time travel issues during irregular operations or disruptions.
Collaboration: Builds strong partnerships with Crew Scheduling, Charters, SOC, internal teams, external vendors, and leadership to ensure seamless travel operations.
Operational Awareness: Understands how crew travel impacts the broader flight schedule and company operations.
Process & Cost Optimization: Identifies opportunities for efficiency and savings.
Compensation:
Pay $18.50 USD per hour. This is the base compensation for this role.
Classification:â¯
Full-Time, Non-Exempt
Work Location:
Minneapolis, MN (onsite)
Supervisory Responsibility:
None
Work Environment:
Office-based position, primarily sedentary, computer based with constant phone and email and other electronic communication. Fast-paced, detail-oriented environment requires proactive decision-making. May require extended hours and variable scheduling during weather events, irregular operations, or high travel demand for Scheduled Service, Charter and Cargo flying.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Other Duties:
The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.
AAP/EEO Statement:
It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Sun Country Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.
#LI-LM1
$18.5 hourly 5d ago
Call Center Agent
GSG Limited
Agent job in Minneapolis, MN
Are you a people person with a talent for communication? Were looking for Call Center Agents to join our inbound support team and deliver outstanding service with every call.
As the first point of contact, youll answer incoming calls, resolve customer inquiries, and ensure each caller receives a helpful, positive experience. If youre calm under pressure, a natural problem-solver, and ready to make an impactthis could be the perfect role for you.
What Youll Do
Answer inbound calls promptly and professionally
Help customers with questions, concerns, or service requests
Direct calls to the correct department or team member
Record call details and outcomes accurately
Collaborate with internal teams to ensure fast resolutions
Provide basic administrative support as needed
Who You Are
A clear communicator and active listener
Friendly, patient, and customer-focused
Able to multitask and stay calm under pressure
Comfortable using Microsoft Office and call center software
Previous call center or customer service experience is a plus (but not required)
Schedule & Work Environment
Full-time and part-time roles available
Monday to Friday schedule, with potential flexibility
Office-based position in a supportive, team-oriented environment
Why Youll Love Working With Us
Competitive hourly pay
Paid time off and benefits (for eligible employees)
Professional growth and advancement opportunities
A friendly, inclusive team that values your contributions
Ready to Join the Team?
Become a key player in delivering excellent customer care - apply today and start your journey as a Call Center Agent with us!
$32k-46k yearly est. 60d+ ago
Front Desk Agent - PT (3-11pm Friday/Saturday)
Arbor Lodging 3.5
Agent job in Minneapolis, MN
Job DescriptionDescription:
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs.
Duties & Responsibilities:
Greet and check-in guests in a friendly manner
Assist in taking reservations, pre-registrations, and room blocking
Assist large groups upon arrival
Assist guests in finding dining, shopping, and other "hidden gems" nearby
Be the first to handle and resolve guest issues
Process payments according to procedure
Upsell additional facilities and services
Performs all check-out tasks
Ensure all cash, checks, and credit card balances at the end of each shift
Answer questions and address guest needs and requests
Communicate internally with other departments when necessary to resolve a guest concern or request
Additional tasks may be assigned at any given time
Requirements:
Qualifications:
High school Diploma or equivalent
Credit Card handling experience preferred
Hotel Front Desk experience preferred
Experience with hotel reservations software preferred
Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
Positive, upbeat demeanor
Excellent written and verbal communication and organizational skills
Team-oriented
Ability to stand for 8 hours at a time
Ability to lift 20 lbs. on occasion
Benefits:
Competitive salary
Annual review with increase potential
401k program with company match
Medical, Dental, and Vision insurance available to eligible employees
Wellness benefits available to eligible employees
Arbor's Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements).
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
$33k-39k yearly est. 6d ago
Dispatcher / Call Center Specialist - Multiple Shift Openings
Wright-Hennepin Cooperative Electric Association 3.8
Agent job in Rockford, MN
Wright-Hennepin International Response Center (WHIRC) is a 24-hour alarm monitoring center. The Dispatch/Call Center Specialist is responsible for quickly and accurately answering customer calls in a fast-paced high-volume call center environment. This position acts as the initial service call contact for customer with service problems and ensures the means for resolution of the problem. Other duties include maintaining alarm activity and performing data entry of new account information and database changes.
The Dispatch/Call Center Specialist works a 10-hour rotating shift.
Available Shift Schedules:
2:00am - 12:00pm (overnight)
8:00am - 6:00pm
The successful candidate must be able to work the shift schedule, including working weekends and holidays, and be open to helping with shift coverage to accomplish daily requirements and activity as needed. The team atmosphere is fun, engaging and makes time for additional training and career development.
Location
The position is located at our company headquarters in Rockford, Minn. Rockford is located 15 miles west of Plymouth on Hwy 55.
Responsibilities
Answer incoming telephone and alarm traffic in a timely and professional manner. Provide quick, accurate, courteous and professional service, abiding by the customer service standards, policies and procedures. Provide the customer with the best possible service and a positive experience.
Obtain account information from technicians and customers and enter information accurately and in a timely manner to the automation system.
Perform system checks on equipment, recognize and correct minor equipment problems, and accurately report concerns and problems with equipment and customers.
Train and participate in monthly training, emergency generator and back-up power testing, complete Central Station Alarm Association training and certification.
Working Conditions
The Call Center Rep works primarily in a climate-controlled office environment. Must have the ability to perform finger and hand manipulation and perform repetitive motions in order to use office equipment. Ability to exert up to 10 lbs. of force when moving items such as computer printouts, notebook ledgers, office equipment, etc. The ability to make verbal and written presentations relating to the business.
Pay
Starting pay is $20.00 plus shift differential for evening/overnight hours.
WH offers a comprehensive health insurance plan including medical, dental, and vision coverage. WH also offers a generous company 401K match and contributions to a Health Savings Account. Employees have the potential to receive an annual bonus. Paid time off and paid holidays are provided. Other benefits include tuition reimbursement programs, flexible spending account access, dependent care FSA, and more.
Requirements
High school education or equivalent
1+ year of customer service experience, preferably in a high call volume environment
Successful completion of WHIRC dispatcher training and probation
Must obtain and maintain all initial and ongoing licensures by meeting all state and federal requirements
Must adhere to WH's core values of Teamwork, Dependability, Performance, Integrity, Safety and Member/Customer Focused.
$20 hourly 14d ago
Rental Car Agent
Luther Automotive Services 4.9
Agent job in Bloomington, MN
$19/hour Responsibilities * Verifying driver license and insurance information. * Check that reservations vehicles are ready to go out (clean and gas tank are full). * Completing rental agreements. * Completing the return of rental agreements. * Weekly rental inventory
* Client interaction
Qualifications
* Have a valid driver's license with a clean driving record.
* Have a positive upbeat attitude.
* Be willing to go above and beyond for customer experience/satisfaction.
* Have a sense of professionalism and be able to smile in the face of adversity and demanding clients.
* Have the drive to learn and progress within the company.
* Be skilled in typing and using a computer based programming.
* Be organized and detail orientated with paperwork and scheduling.
* Able to handle multitasking (being able to handle two or three customers at the same time while verifying information.)
* Have great phone skills (handling multi-lined phone systems, taking messages, live transfers, and having a professional phone etiquette)
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.
$19 hourly 20d ago
Employee Benefits Insurance Advisor
Bell Bank 4.2
Agent job in Bloomington, MN
*This is a pipeline opportunity. While we are not hiring for this role immediately, we are always looking to connect with top talent for future openings. If you're interested in being considered when a position becomes available, we encourage you to apply and stay in touch!
Job Summary:
The Employee Benefits Insurance Advisor strategically plans for the sales and underwriting profitability of the agency's employee benefits business. Individually, this position is also responsible for prospecting, soliciting, quoting and selling new Employee Benefits accounts to meet their own individual sales goal.
Primary Duties:
Advisor - New Sales
Identify and develop a base of prospective clients by using referrals, occupational, and special interest groups.
Respond to referrals quickly and effectively.
Prequalify prospects for insurability and quality of risk.
Gather complete risk and underwriting information to complete applications and submission documentation, while analyzing risk exposures and determining changes and/or additional coverages to address those needs.
Determine appropriate insurance markets and make submissions to potential markets.
Design insurance programs and recommend coverages to clients.
Create insurance proposals and make sales presentations.
Be familiar with and follow binding rules for all insurance carriers.
Educate clients on agency payment expectations and late charges. Collect down payments from insureds for purchases of new coverage and obtain signatures on all applications for insurance.
Introduce Account Executives or Account Managers to clients as part of their service team.
Enter documentation, as required for producers, in EPIC for all new sales processes.
Ask for referrals from insureds to help generate new business.
Accepts and handles prospects assigned by management.
Advisor - Existing Client Relationships (renewals and retention)
Develop and retain a book of business that is profitable for both the agency and the carriers. Identify clients that no longer meet agency standards and develop an exit strategy for them.
Work with Account Manager to obtain updated exposure information from the insured to develop a renewal strategy.
Review existing policy coverages no less than annually with insureds. Explain coverages, exclusions and options to reduce risk and manage premiums. Work with clients to ensure coverage and limits are adequate for their risk.
Remarket coverages when necessary.
Propose coverages to round out the account.
Work with Account Executives or Account Managers to provide timely information to carriers and clients according to agency standards and procedures.
Document activities, conversations and data in EPIC according to Agency procedures.
Review complex or unique policy change requests or service activities with Account Executives/Managers.
Recommend and assist insured in carrying out loss control programs and procedures recommended by producer or company loss control staff.
Collect current premiums, past due balances and late charges on agency billed items.
Provide assistance as needed for complex or troublesome claim situations.
Retain an agreed upon percentage of accounts each year.
Continue to develop relationships with insureds.
Develop positive and professional relationships with carriers/ underwriters/representatives.
Accept and carry out any duties/accounts assigned by Agency Management.
Bell Insurance Standards
Know by name and face as many customers and employees as possible, calling them by name as often as possible.
Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
Know, understand, and live the company values and bottom line.
Conduct activities consistent with established Bell Bank policies, procedures and systems, and all applicable state and federal laws and regulations.
All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
Perform other duties as assigned.
Job Skills Required:
Insurance License.
Previous sales experience, particularly insurance, is preferred.
Commitment to continuous learning/education in insurance and the industries for which you are managing risk.
Ability to communicate verbally and in writing with others, explain complex issues, to receive and interpret complex information and to respond appropriately.
Proficiency in technology to use EPIC system as required.
Good presentation skills.
Good interpersonal skills with a deep and knowledgeable professional network.
Focus on ethics, integrity and honesty.
$42k-54k yearly est. 3d ago
Cargo Agents - Air (MSP)
Air General Incorporated 3.6
Agent job in Minneapolis, MN
Job Description
Air General, a third-generation, family-owned, national cargo handling company, is seeking full-time Cargo Agents at our Minneapolis-Saint Paul International Airport (MSP) location.
The Cargo Agent will be primarily responsible for delivering exceptional customer service and ensuring strict compliance with safety and security protocols with cargo handling. The successful candidate should demonstrate the capability to work both independently and collaboratively within a team.
If you are interested in a career with an industry leader that promotes a diverse and inclusive culture, one where employees feel valued and respected, and are encouraged to contribute their unique perspectives, please consider joining us!
Job Responsibilities include:
Load/unload air cargo from/to vehicles/trucks
Maintain and operate a forklift, tug and pallet jack safely and efficiently
Adhere to all FAA, Airport, and Air General safety and security procedures
Present cargo documents to U.S. Customs, Immigration, USDA and any other relevant agencies to achieve the necessary releases and clearances
Understand and prepare documentation for tracing action, perform follow-up, and keep customer informed of progress or their shipment
Take special measures to ensure proper handling of valuables, perishables, live animal shipments, and special loads
Obtain Customs Log Number and appropriate flight clearances
Reconcile Master and House air waybills, as applicable
Verify booking details and make corrections where applicable
Any other duties assigned by supervisors or managers
Requirements:
High school diploma or GED required.
Must be able to obtain a valid airport SIDA badge.
Must be at least 18 years of age.
Must have a valid and unexpired US Driver's license.
Must be able to lift up to 70 lbs.
Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs.
Must be able to clearly understand and communicate in English when performing essential job functions.
Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens.
Be available to work varied shifts, including nights, weekends, and holidays.
Ability to handle stress in a fast-paced, high-noise environment, and meet deadlines.
Some travel may be required for airline specific training.
Schedule: 9am - 5:30pm (Monday - Friday), 12:30pm - 9pm (Monday - Friday)
Benefits Offered:
Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts, etc.
Paid Time Off and Sick Time
Paid Parental Leave
401(k) Retirement Plan and Roth after 6 months, company match after 1 year
Life Insurance
Tuition Scholarship Program
Company Emergency Loan Program
Earned Wage Access - offered through Tapcheck
Tuition Reimbursement
Employee Assistance Program (EAP)
Air General is a third-generation, family-owned, US-based, nationwide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about Air General please visit the link and explore our videos:
***********************************
$34k-46k yearly est. 11d ago
Call Center Specialist
Lunds & Byerlys 4.5
Agent job in Minneapolis, MN
Job Description
Lunds & Byerlys is currently hiring for a vibrant and outgoing part-time Call Center Specialist to create a sensational shopping experience for our customers! This position works a part-time schedule and earns a competitive wage of $18-22/hr.
We operate 7 days/week and are open from 6:00am-10:00pm. For this position the employee would be scheduled a range of shifts between 9am-1pm.
In addition to competitive pay and our exceptional culture, we offer this customer service position the following benefits and perks:
Flexible scheduling
PTO (paid time off)
Pay on demand
Ancillary benefits of dental, vision, life insurance, and accidental coverage (varies by location)
Tuition reimbursement and scholarships
10% employee and family discount
Ongoing trainings and leadership development opportunities
Community and volunteer programs
Employee referral bonus
Product samplings
Chance to be nominated as a brand champion!
CALL CENTER SPECIALIST RESPONSIBILITIES
Our Call Center Specialist are responsible for a wide variety of tasks such as:
Provide excellent customer service by greeting and assisting customers
Communicate with customers via phone and email, answering product, order, and food-related inquiries accurately
Address and resolve customer complaints professionally, following company policies or redirecting to the appropriate department
Manage multiple customer interactions efficiently, ensuring timely resolution while maintaining service standards
OUR IDEAL CALL CENTER SPECIALIST
Team player - steps in to assist when and where as needed
Respectful - empathetic and appreciative of our customers and team
Innovative - implements trending and forward-thinking retail solutions
Hospitable - provides a friendly face and welcoming environment
MINMUM QUALIFICATIONS
Education:
High school diploma or equivalent
Experience:
Two or more years work experience within the related technical/functional work area
ABOUT LUNDS & BYERLYS
Family-owned for over 80 years, Lunds & Byerlys is a grocery retailer rooted in the family tradition of quality, value, and service. Not only do we offer convenient, healthy, and contemporary delectables, we believe in giving our grocery customers the same personal attention and exceptional value we would expect for our own family. Our employees are chosen for their expertise and dedication in giving our grocery customers the best shopping experience possible. Which is why we offer competitive wages, great benefits and perks, and an amazing company culture.
Are you trustworthy? Do you present yourself in a professional manner? Are you a team player? Do you have effective communication skills, both verbal and written? Do you thrive in a fast-paced and ever-changing environment? If you have the desire and ability to create meaningful and memorable moments for our customers, give us the chance to review your information.
ARE YOU READY TO JOIN OUR TEAM?
If you are excited about this customer service opportunity, don't delay. Apply today using our mobile friendly online application!
Job Posted by ApplicantPro
$18-22 hourly 9d ago
Commercial Insurance Advisor
Bell Bank 4.2
Agent job in Bloomington, MN
*This is a pipeline opportunity. While we are not hiring for this role immediately, we are always looking to connect with top talent for future openings. If you're interested in being considered when a position becomes available, we encourage you to apply and stay in touch!
Job Summary:
The Commercial Insurance Advisor/Manager strategically plans for the sales and underwriting profitability of the agency's commercial lines business. The Insurance Advisor is responsible for the profitable growth of the Agency and contributing to the Agency sales goals. Individually, the Advisor is responsible for prospecting, soliciting, quoting and selling new Property/Casualty and/or Benefits accounts, while meeting their own individual sales goal. The Advisor is also responsible for proactive relationship management of their accounts, working in conjunction with Agency Account Managers.
Primary Duties:
Manager
Develop, work with, and evaluate insurance carriers to address issues with underwriting, service, claims and technology.
Actively participate to improve our relationships at management levels via agent advisory groups.
Strategic planning for cross selling and upselling projects implemented in all offices.
Monitor and advise CL advisors on sales progress.
Maintain good handle on EPIC and CL workflows to set management direction for sales and service.
Review CL staffing needs and plan accordingly.
Work with HR on hiring and termination processes.
Direct involvement in training for CL staff on coverage, agency sales and service philosophy.
Conduct regular staff meetings with including areas such as education, service, claims, workflows, E&O, etc.
Advisor - New Sales
Identify and develop a base of prospective clients by using referrals, occupational, and special interest groups.
Respond to referrals quickly and effectively.
Prequalify prospects for insurability and quality of risk.
Gather complete risk and underwriting information to complete applications and submission documentation, while analyzing risk exposures and determining changes and/or additional coverages to address those needs.
Determine appropriate insurance markets and make submissions to potential markets.
Design insurance programs and recommend coverages to clients.
Create insurance proposals and make sales presentations.
Be familiar with and following binding rules for all insurance carriers.
Educate clients on agency payment expectations and late charges. Collect down payments from insureds for purchases of new coverage and obtain signatures on all applications for insurance.
Introduce Account Manager to clients as part of their service team.
Enter documentation, as required for producers, in EPIC for all new sales processes.
Ask for referrals from insureds to help generate new business.
Accepts and handles prospects assigned by management.
Advisor - Existing Client Relationships (renewals and retention)
Develop and retain a book of business that is profitable for both the agency and the carriers. Identify clients that no longer meet agency standards and develop an exit strategy for them.
Work with Account Manager to obtain updated exposure information from the insured to develop a renewal strategy.
Review existing policy coverages no less than annually with insureds. Explain coverages, exclusions and options to reduce risk and manage premiums. Work with clients to ensure coverage and limits are adequate for their risk.
Remarket coverages when necessary.
Propose coverages to round out the account.
Work with Account Manager to provide timely information to carriers and clients according to agency standards and procedures.
Document activities, conversations and data in EPIC according to Agency procedures.
Review complex or unique policy change requests or service activities with Account Manager.
Recommend and assist insured in carrying out loss control programs and procedures recommended by producer or company loss control staff.
Collect current premiums, past due balances and late charges on agency billed items.
Provide assistance as needed for complex or troublesome claim situations.
Retain an agreed upon percentage of accounts each year.
Continue to develop relationships with insureds.
Develop positive and professional relationships with carriers/ underwriters/representatives.
Accept and carry out any duties/accounts assigned by Agency Management.
Bell Insurance Standards
Know by name and face as many customers and employees as possible, calling them by name as often as possible.
Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
Know, understand, and live the company values and bottom line.
Conduct activities consistent with established Bell Bank policies, procedures and systems, and all applicable state and federal laws and regulations.
All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
Prompt and reliable attendance.
Perform other duties as assigned.
Job Skills Required:
Insurance License.
Previous sales experience, particularly insurance, is preferred.
Commitment to continuous learning/education in insurance and the industries for which you are managing risk.
Ability to communicate verbally and in writing with others, explain complex issues, to receive and interpret complex information and to respond appropriately.
Proficiency in technology to use EPIC system as required.
Good presentation skills.
Good interpersonal skills with a deep and knowledgeable professional network.
Focus on ethics, integrity and honesty.