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  • Resorts Contact Center Agent

    Cedar Point 3.9company rating

    Agent job in Toledo, OH

    $14.25/hour. Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm. The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles. Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner. Ensure guest information is entered accurately. Enter and maintain credit card details in a secure and confidential process. Make people happy by providing memorable service that builds long-lasting relationships. Identify the needs of the guest, clarify information, and provide solutions to their problems. Maintain a positive and approachable attitude that fosters a welcoming environment for everyone. Some of our amazing perks and benefits: Fosters a healthy work-life balance Complimentary tickets for friends and family Office incentives Discounts on park food and merchandise Discounts on local businesses and attractions Employee events and gatherings Paid training and free uniforms provided Responsibilities: Make our guests happy by delivering memorable experiences and helping them create lifelong memories. Gain skills, knowledge and experience that will benefit your future. Qualifications: Ability to provide exceptional customer service with a passion to help guests from all over the world. Excellent communication and active listening skills. Must be able to multi-task and work in a loud, fast-paced environment. Self-starter and ability to work efficiently with minimal supervision. Must maintain professionalism and confidentiality. Open availability to include working weekends, nights, and holidays. Must have computer literacy and ability to type a minimum of 25 wpm. Experience with general office environment. Must be 18+ years of age. Preferred experience in a resort, call center or an attraction setting. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
    $14.3 hourly Auto-Apply 18h ago
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  • Customer Service Representative

    Aegis Worldwide 4.2company rating

    Agent job in Lapeer, MI

    The Customer Service Representative serves as the primary point of contact for customers, providing high-quality support that strengthens relationships and supports business growth. This role handles customer inquiries, orders, concerns, and complaints primarily via phone and email. The position requires sound judgment, strong problem-solving skills, and the ability to work both independently and under general supervision in a fast-paced manufacturing environment. Key Responsibilities Deliver a consistent, high-quality customer experience that meets or exceeds customer expectations Professionally handle all incoming and outgoing customer phone calls and emails Coordinate and respond to customer service requests in a timely and accurate manner Enter customer purchase orders into the ERP system and confirm order details Process daily invoicing for customer shipments Update customer portals with advance shipping notices (ASNs) Act as a liaison between customers and internal teams (Quality, Warehouse, etc.) to resolve claims and disputes Support and participate in continuous improvement initiatives Perform additional duties as assigned Required Skills & Competencies Proficient in Microsoft Office, with strong skills in Excel and Word Experience using ERP systems in a manufacturing environment Strong communication and interpersonal skills Ability to manage multiple customer situations with professionalism, tact, and enthusiasm Ability to work effectively with all levels of internal teams and external customers Strong organizational skills and attention to detail Ability to follow company policies and procedures consistently Education & Experience High School Diploma or equivalent required Minimum of 2 years of customer service experience in a manufacturing environment required Qualifications Prior customer service experience within the automotive industry required Self-motivated with the ability to work independently and prioritize tasks Strong problem-solving skills and ability to remain professional in high-pressure situations Detail-oriented with a strong focus on accuracy and follow-through
    $25k-30k yearly est. 4d ago
  • Customer Service Representative

    Central Transport 4.7company rating

    Agent job in Warren, MI

    Earn up to $22.00 per hour! PLUS $1.00 shift premium after 6pm!! We want to train you to become a Successful Customer Service Specialist! Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently looking to help you grow professionally by becoming a Customer Service Specialist for our Corporate Office in Warren, MI. While this client relations role is a critical position to maintain customer perception within our organization, it is also a great “first office job” to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in depth training which will develop your professional office skills. This a tremendous opportunity for college students able to work full time, recent graduates and those ready to get back into the professional workforce! Skills and duties you will learn and develop: · You are going to learn how to address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes · We will teach you how to research issues using available resources. · You will become proficient in maintaining detailed records and documentation for each customer interaction · You will become an effective communicator with internal parties as necessary regarding the needs of specific shipments · You will learn how to handle a variety of scenarios with the ability to think decisively What you will bring to the table: · Must be 16 years of age · Excellent attendance and the ability to work Monday through Friday · Superior communication skills · Strong attention to detail and sense of urgency · Ability to maintain a professional demeanor · Experience with Microsoft office (Outlook), and willingness to learn company specific systems · Ability for detailed note taking · Upbeat personality/positive outlook What's in it for you? · Full-Time shifts are available between 9am and 9:00pm (Monday-Friday, no weekends! Willing to work around school!) · Ability to promote and grow within the organization! · Paying up to $20.00 per hour after full training · 401(k) · Shift Premium after 6:00 pm · For Full-time employees: · Health, dental, vision, and life insurance · Paid Time off Job Type: Full-time Pay: From $18.00 per hour Benefits: 401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Shift: 8 hour shift Day shift Evening shift Morning shift No nights Split shift Work Location: In person
    $18-22 hourly 2d ago
  • Right-of-Way Agent

    Emerald Energy and Exploration Land Company

    Agent job in Toledo, OH

    Emerald Energy and Exploration Land Company, one of the fastest-growing land management and acquisition agencies in the country, is looking for Right of Way Agent in the Columbus, OH area. Experience in Right-of-Way Acquisition is required. Ohio Real Estate License is required. CHARACTERISTICS OF THE JOB: These are not intended to be a comprehensive list. Here's what we are looking for: Tenacious, outgoing, and extroverted individuals, investment sales experience a plus Good communication and listening skills as well as patience Time management skills with the ability to prioritize tasks Must be detail-oriented and organized Knowledge in all aspects of right of way including acquisition, title, permitting, due diligence, public and community outreach Right of Way acquisition experience preferred Negotiations experience preferred Sharp, curious and driven self-starters seeking an alternative to a mundane office job Experience with MS Office Suite, specifically Outlook, Word, and Excel Here are some of the things you'll be doing: Working directly under the direction of the Right-of-Way Supervisor or Program Manager Working under tight deadlines with analytical, problem-solving, and negotiation skills Identifying property ownership and determining property valuations Obtaining permission from property owners for various types of surveys Preparing documents necessary for acquisition of property rights Negotiating acquisition of property rights Settling damage claims Acquiring the necessary licensing and permits Reviewing progress of projects Construction support liaison responsibilities Appraisal Negotiation Relocation Assistance Experience: Right of way: 2 years (Required) License/Certification: Driver's License (Required) Ohio Real Estate License (Required) Benefits: Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Professional development assistance Relocation assistance Vision insurance Critical Illness Insurance Hospitalization Insurance Accidental Insurance Willingness to travel: 75% (Preferred) Work Location: Home based with field work as needed. ADDITIONAL REQUIREMENTS: Employees in this position will be required to maintain a valid driver's license and may be required to drive a licensed vehicle. This status may be necessary for the length of time in this position. Employees in this job title may be required to submit to a drug screening test and background check. UNIQUE PHYSICAL REQUIREMENTS: Walking over rough and hilly terrain may be required. Work typically involves extensive contact with the public. Work is performed in all types of weather conditions. Emerald Energy and Exploration Land Company is an equal opportunity employer.
    $30k-63k yearly est. 16h ago
  • Customer Service Representative

    Jomar Valve

    Agent job in Warren, MI

    *ONLY CANDIDATES RESIDING IN THE METRO-DETROIT AREA WILL BE CONSIDERED FOR ROLE** Jomar Valve, a manufacturer and distributor of innovative plumbing, industrial and HVAC components, is seeking a Customer Service Representative to support all of its divisions. The successful candidate would possess education and/or working knowledge of plumbing and HVAC systems. Responsibilities: Ability to work in fast-paced environment dealing with a heavy workload via phone and email with customers, sales reps, and end users Log all calls effectively and efficiently and follow up with customer inquiries to ensure ongoing customer satisfaction Manage time effectively, meet performance goals, and work cooperatively with other members of the team Accurately process customer transactions such as orders, quotes, etc. Determine customer needs and expectations in order to recommend specific products and solutions Provide accurate information regarding availability of in-stock items Outbound sales calls to maintain ongoing customer relations and obtain new customer sales Follow company policies and procedures Present a professional image at all times to customers and during scheduled shift Perform other duties as and when required Job Requirements: Bachelor's Degree in job related field preferred A minimum of 1-3 years experience in Customer Service and Sales Technical sales a plus Attention to detail and accuracy Outstanding interpersonal skills Good organizational skills Team Player Customer focused Computer efficient Jomar Valve is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Thank you for your interest, but we are not working with external recruiters or agencies for this role. Please refrain from reaching out regarding this position.
    $27k-36k yearly est. 3d ago
  • Customer Service Representative

    Activate Inc. 4.7company rating

    Agent job in Ferndale, MI

    Activate is seeking a detail-oriented and experienced Customer Service Representative to support a client's private gifting website. Customers will access the site to choose from six complimentary gifts, and this role ensures they receive seamless support throughout the selection and fulfillment process. This position is fully dedicated to one program and requires strong communication skills, professionalism, and reliability. The initial assignment is approximately one month, with the possibility of extension based on performance and client needs. Key ResponsibilitiesCustomer Support Provide professional, friendly customer support via phone and live chat during business hours. Assist customers in navigating the private website and completing their gift selection. Follow all client-specific service guidelines and brand standards. Order & Data Management Update and maintain customer information within an internal dashboard. Track gift selections, shipments, and delivery status using ShipStation. Accurately document all customer interactions, questions, and resolutions. Inventory Management Monitor available inventory levels. Identify discrepancies or low-inventory notifications and escalate when appropriate. Program Support Manage fluctuating call and chat volumes during peak and slow periods. Support program accuracy and customer satisfaction by following detailed procedures consistently. Required Qualifications Previous customer service experience is required (phone and/or live chat). Experience using dashboards, order management systems, or similar platforms. Strong data entry skills and attention to detail. Excellent written and verbal communication. High reliability and consistency in meeting scheduled hours. Ability to follow defined procedures and maintain accuracy under varying activity levels. Tools & Systems Internal client dashboard (customer data & inventory management) Phone and live chat support system ShipStation for shipment and fulfillment tracking Standard computer workstation Work Environment Computer-based role with alternating periods of high and low activity. In-office position during all scheduled hours. Employment Term Training begins the third week of January. Program launches February 1. Seasonal role lasting approximately 1 month, with the potential to extend based on performance and business needs.
    $26k-33k yearly est. 16h ago
  • Customer Service Representative - Automotive Manufacturing Experience

    AWT Labels & Packaging

    Agent job in Grand Blanc, MI

    AWT is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions servicing Healthcare, Consumer Brand, and Technology clients worldwide. AWT employs nearly 650 associates and operates facilities in Minneapolis, MN (Headquarters), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim and Napa, CA, Ottawa and Toronto, Canada, Winston-Salem and Garner, NC. AWT is the trusted partner for leading brands, delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness. Supervisor: Materials Manager General Description of Job: The Customer Service Representative is responsible for managing customer orders from entry through fulfillment while serving as the primary liaison between designated automotive customers and internal teams including Sales, Planning, Scheduling, Manufacturing, Materials, and Quality. This role ensures accurate order processing, proactive communication, inventory coordination, and a high level of customer satisfaction while supporting operational, quality, and delivery requirements for automotive clients at the Grand Blanc facility. Primary Responsibilities Accurately enter customer orders (non‑EDI and EDI-supported) into the ERP system within established timelines. Review customer purchase orders and specifications against quotes to ensure accuracy and completeness. Act as the primary point of contact for customers regarding order status, ship dates, pricing, changes, and discrepancies. Manage customer demand changes, including negotiating new ship dates within lead times and communicating updates internally and externally. Coordinate expedited freight shipments as needed. Monitor and manage customer inventory levels, replenishment needs, and reconciliation. Access and manage customer portals and comply with customer-specific requirements. Prepare job folders and billing packets to support accurate invoicing. Document all order and job changes clearly and communicate them in a timely manner. Maintain a strong working knowledge of open orders, priorities, and production schedules. Secondary Responsibilities Collaborate with Sales, Quality, and Operations to address customer complaints, credit issues, and quality concerns. Assist with obtaining manufacturing, functionality, and quality requirements for quoting purposes. Communicate quoted pricing and maintain organized, retrievable quote documentation. Participate in quality, ISO, MMOG, and process improvement initiatives. Provide input to scheduling regarding customer demand and priorities. Support audits by providing customer and order management documentation as needed. Assist with administrative and special projects as required. Inventory & Materials Support Participate in weekly cycle counts and periodic physical inventories. Assist with finished goods inventory management and reconciliation. Support materials and scheduling teams with daily review of pending orders and customer requirements. Key Competencies, Knowledge & Skills Proficient in Microsoft Office (Excel, Word, Outlook). Experience with ERP systems; familiarity with EDI concepts and customer portals preferred. Strong numerical accuracy and basic math skills. Process & Communication Skills Excellent written and verbal communication with a professional, customer-focused approach. Strong attention to detail with the ability to manage multiple priorities and deadlines. Effective problem-solving skills with a proactive, solutions-oriented mindset. Ability to work independently while collaborating effectively in a team environment. Personal Attributes Positive, "can-do" attitude with a strong sense of urgency and accountability. Strong relationship-building skills with internal and external partners. Sound judgment and ability to make independent decisions. Adaptable, motivated, and committed to achieving win‑win outcomes. Education & Experience High school diploma or GED required; additional education or printing/manufacturing experience is a plus. Minimum of 2+ years of customer service experience supporting automotive clients is required. Experience working within an automotive manufacturing or supplier environment strongly preferred. Previous customer service experience in an automotive setting preferred. Computer proficiency required; ERP or automotive systems experience helpful. Performance Measures Timely and accurate order entry (within 24 hours of receipt). Minimal order errors and premium freight caused by entry or communication issues. Customer satisfaction ratings consistently above established targets. Effective management of demand changes and inventory requirements. Physical Job Demands: Desk job working with a computer; must be able to sit for extended periods of time. Walking, lifting (boxes no more than 40lbs.) bending and reaching. Why consider this opportunity? Join a collaborative and talented customer service team who is instrumental for relationship building both internally and externally. Learn all facets of manufacturing through the eyes of a team that supports all internal business units and customers. AWT emphasizes employee satisfaction, has low turnover, and a work environment that values hard work and dedication. Sustainability Recognition: Awarded a Bronze Medal from EcoVadis, placing them among the top 35% globally for environmental, social, and governance practices.
    $28k-36k yearly est. 2d ago
  • Customer Service Representative

    RMR Solutions LLC 3.9company rating

    Agent job in Howell, MI

    RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its' legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few. RMR Solutions' product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well. The Customer Service Representative Position The Customer Service Representative provides exceptional customer service by answering inquiries, offering solutions, and providing explanations to RMR's current and potential customers. The Customer Service Representative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds. Preferred Experience, Skills & Abilities of the Customer Service Representative Position At least 2 years of experience in a Customer Service setting Strong business communication and presentation skills, both verbal and written Organizational skills, multitasking, and a strong self-motivation as a must! Knowledge in shipping and warehousing is preferred, but not required Compensation, Benefits & Structure of the Customer Service Representative Position This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm. The Recruitment Process for the Customer Service Representative Position The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions' mission and core values. RMR Solutions, LLC is an Equal Opportunity Employer!
    $28k-35k yearly est. 2d ago
  • New & Unlicensed Real Estate Sales Agents

    Keller Williams Realty Great Lakes 4.2company rating

    Agent job in Grosse Pointe Woods, MI

    Job Description Licensed & Unlicensed Agents Welcome Are you ready to launch a career in real estate? Our office is growing fast, and we're providing our agents with the knowledge to build a consistent stream of clients and opportunities. Whether you're licensed or just thinking about starting, we've got you covered. We offer a scholarship toward your real estate training along with top-notch, one-on-one coaching to help you succeed from day one or get your business up to the level you aim for. Compensation: $90,000+ based on performance Responsibilities: What we offer: First-class marketing and sales support Extensive back office and transaction assistance Proven training programs and weekly mentoring A supportive, high-energy agent centric environment One-on-one and group training Weekly in-office training classes Flexible hours Qualifications: Self-motivated, ambitious individuals ready to build a career (not just get a job) Enthusiastic people who enjoy helping others Strong communication and organizational skills Tech-savvy and eager to learn A valid Real Estate License (or willingness to obtain one - we'll help you get started) About Company Mission To build careers worth having, businesses worth owning, lives worth living, experiences worth giving, and legacies worth leaving. Vision To be the real estate company of choice for agents and their clients in Southeast Michigan by empowering business-driven professionals to thrive through innovation, support, and a culture of collaboration. Values Integrity: Do the right thing - always. Productivity: We measure success by results, not activity. Growth: Personally, professionally, and financially. Leadership: Everyone is a leader in their life and in this company. Community: We build together, give back together, and win together. Accountability: We own our outcomes and support others in owning theirs. At KW Great Lakes, you're not just joining a brokerage - you're partnering with a company that's invested in helping you scale your business, your way.
    $90k yearly 15d ago
  • VA Accredited Agent

    Disability Law Group 3.1company rating

    Agent job in Troy, MI

    The VA Accredited Agent plays a crucial role in supporting Michigan veterans and their families in obtaining the benefits they have earned through their service. This position involves providing expert representation before the Department of Veterans Affairs (VA) for claims and appeals, ensuring compliance with federal regulations, and advocating for veterans' rights throughout the benefits process. The ideal candidate will have a deep understanding of VA claims procedures, strong advocacy skills, and a compassionate, client-focused approach. Key Responsibilities: Client Representation: Represent veterans in claims for VA benefits, including disability compensation, pension, and dependency and indemnity compensation (DIC). Prepare, submit, and track claims and appeals, including representation at Board of Veterans' Appeals (BVA) hearings. Draft legal arguments and prepare clients for testimony. Case Management: Conduct thorough reviews of medical and service records to build strong cases for claims. Maintain detailed case files, ensuring all documentation meets VA requirements and submission deadlines. Communicate regularly with clients regarding claim status and next steps. Advocacy and Client Support: Guide veterans and their families through the VA claims process, explaining their rights and available benefits. Assist clients with gathering necessary evidence, including medical opinions and service documentation. Act as a liaison between clients, medical providers, and VA officials. Compliance and Accreditation: Ensure adherence to VA regulations and maintain active VA accreditation status. Stay informed about changes in VA policies and veteran resources. Community Outreach and Education: Conduct informational sessions and workshops for veterans and their families on available benefits. Collaborate with local veteran service organizations (VSOs) and community groups to support outreach efforts. Internal Support: Provide training and guidance to staff on VA claims processes and updates. Contribute to developing best practices for veteran representation within the firm. Qualifications: · Education: Bachelor's degree in Law, Social Work, Political Science, or a related field. Juris Doctor (JD) preferred but not required. · Certification: VA Accreditation as an agent is required A PIV card is required for this role. · Experience: Minimum of 2-3 years of experience advocating for veterans or handling VA claims. Experience working within the veteran community is highly preferred. · Skills: Deep understanding of VA benefits and claims processes. Excellent verbal and written communication skills. Ability to interpret complex medical and service records. Proficiency in Microsoft Office Suite and case management software. · Core Competencies: Strong advocacy and negotiation skills. Attention to detail and commitment to accuracy. Compassionate, client-centered approach. Ability to manage multiple cases and deadlines effectively. Ethical integrity and commitment to confidentiality. Working Conditions: Flexible remote or hybrid work within Michigan. Occasional travel within the state to meet with clients or attend hearings. Ability to handle sensitive conversations with clients experiencing emotional or stressful situations. Benefits: Competitive salary- $65,000 - $85,000 and will include the opportunity to earn up to $3,000 annually in performance-based KPIs in addition to the base salary. Health, dental, and vision insurance options (e.g., Blue Cross Blue Shield of Michigan) 401(k) plan with employer match (up to 3.5%) Generous PTO policy Professional development opportunities and tuition reimbursement
    $65k-85k yearly 60d+ ago
  • Real Estate Agent

    Howard Hanna Real Estate Services 4.1company rating

    Agent job in Ann Arbor, MI

    A career in real estate with Howard Hanna offers limitless opportunities. Our Sales Associates have different reasons for pursuing a career with us, but they all have one thing in common: they love being affiliated with the market leader and a forward-thinking real estate firm, focused on enhancing each individual's personal success. Job Description 4th largest Real Estate Broker in the U.S. seeking highly motivated, outgoing and extroverted individuals interested in a fast paced, full-time Real Estate career to join our team in Ann Arbor. No sales experience necessary. This is a 100% COMMISSION Based Income Career. Follow this link to take a FREE 10 minute Real Estate Career Assessment: ************************ At Howard Hanna, our professional full-time sales associates are our greatest assets. We train continuously, market aggressively, and reward generously. We have some of the most innovative programs that no other brokerages in our area offer such as: FREE Agent Websites Enhanced Realtor.com Agent Profiles Non-competing Sales Managers who are DEVOTED to YOUR success NO desk fees or franchise fees FREE ongoing training Exclusive 100% Money Back Guarantee Program for Buyers and Sellers Buy Before You Sell Program Apartment Dwellers Trade-In Program Full administrative support Competitive commission splits Incentive based programs as an added benefit to being part of the Howard Hanna Team: Hanna Mobiles - we pay you to drive through a monthly car allowance Hanna Travel -- All expense paid vacations Income Advantage -- Guaranteed monthly income Secure Advantage Program that offers Health, Dental, and Vision insurance options, life and short term disability insurance and estate, retirement and college fund programs. Qualifications Follow this link to take a FREE 10 minute Real Estate Career Assessment: ************************ The sky is the limit for your income, however, in order to be successful... Candidates must... Be fully licensed or are willing to take classes to get your Real Estate License Be able to attend weekly training and meetings Be Driven and have a "go-getter" mentality Have impeccable customer service skills Have strong communication skills - written and verbal Have a moderate level of internet and data management competency Have a laptop and some computer literacy skills Be able to work with and respond to clients promptly Be honest, reliable, and ethical Have the ability to work independently and be self-motivated Enjoy making a difference in people's lives Enjoy volunteering in the community Enjoy participating in active marketing initiatives Be able to manage a high volume of closings Have finances set aside to pay any fees associated with obtaining an maintaining real estate license - this is 100% COMMISSION BASED INCOME Be hardworking, have ability to multi-task, prioritize and strong attention to detail Have reliable transportation Be able to dress for success Take the free career assessment at the link above, and then call us at ************ for more information about this awarding career. Additional Information All information will be kept confidential according to EEO guidelines
    $93k-116k yearly est. 60d+ ago
  • Call Center Consumer Care Agent (Mortgage Servicing) (Troy, MI)

    CMG Financial 4.8company rating

    Agent job in Troy, MI

    CMG Financial is hiring on-site Mortgage Servicing Consumer Care Call Center Agents to work at the Consumer Contact Center located in Troy, MI. The Agents are responsible for providing exceptional customer service to borrowers by handling inquiries related to their mortgage loans. This role involves assisting borrowers with account information, payments, and resolving any issues they may encounter. The agent ensures that all borrower interactions are handled professionally, efficiently, and in compliance with company policies and regulatory requirements. Working On-site in Troy, MI; Evening Shift Noon - 9pm CMG pays a competitive hourly rate which initially ranges from $20.00 to $22.00 per hour with opportunities for compensation increases quickly as you learn our systems ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to: Customer Service: Answer incoming calls from borrowers regarding their mortgage accounts. Provide accurate and timely information about account balances, payment histories, and other mortgage-related inquiries. Assist borrowers with making payments, setting up automatic payments, and other account management tasks. Issue Resolution: Address and resolve borrower complaints and issues, escalating to the appropriate department when necessary. Investigate and resolve payment discrepancies, escrow issues, and other account-related concerns. Follow up with borrowers to ensure satisfactory resolution of their issues. Account Management: Update borrower information in the company's CRM system, ensuring accuracy and completeness. Process requests for account statements, payoff quotes, and other documentation. Assist borrowers with loan modification applications and other loss mitigation options. Compliance and Quality Assurance: Adhere to all company policies, procedures, and regulatory requirements. Maintain confidentiality of borrower information and ensure data security. Participate in quality assurance activities, including call monitoring and feedback sessions. Collaboration and Communication: Work closely with other departments, including collections, underwriting, and servicing, to facilitate borrower solutions. Communicate effectively with team members and supervisors to share information and updates. Participate in team meetings, training sessions, and professional development activities. Servicing Topics: Account Maintenance, Payment Reminder Calls, Payments (30+ days), Contact Information Updates, Website Assistance, Complaints, Loan Balances, Retention/Recapture, Document Requestions, Payoffs, Credit Corrections, Recasts, FEMA Claims, Collections, and Escrow QUALIFICATIONS AND EXPERIENCE: Must be able to work on-site at our new Servicing Center in Troy, MI (Detroit Area) High school diploma or equivalent; Associate or Bachelor degree preferred. Minimum of 1-4 years of experience in customer service, call center, or mortgage servicing. Bi-lingual (Spanish speaking) is a plus. Strong understanding of mortgage loan processes and servicing. Excellent communication and interpersonal skills. Ability to handle high call volumes and manage multiple tasks in a fast-paced environment. Proficiency in using CRM systems and other relevant software applications. Detail-oriented with strong problem-solving skills. Knowledge of regulatory requirements and industry best practices is a plus. WORKING CONDITIONS: Full-time position, typically Monday through Friday, with occasional weekend shifts as needed. Consumer Contact Center environment with standard business hours. Ability to work in a fast-paced and high-stress environment. SUPERVISORY RESPONSIBILITIES: Direct Reports: N/A PHYSICAL and ENVIRONMENTAL CONDITIONS: This role operates in an ADA compliant office environment, utilizing typical office equipment and tasks including computer work. The position may involve partial stationary positions and moving throughout the day. Flexibility to work overtime to meet project deadlines is required. COMPENSATION CMG pays a competitive hourly rate which ranges from $20.00 to $22.00 per hour with opportunity for increases in hourly rate as you learn our systems. Factors that affect salary may include: Mortgage Servicing, Call Center Operations and Customer Service experience, overall knowledge of mortgage servicing industry, number of years worked in mortgage industry, computer skills, customer service experience specific to working with mortgage customer's, and education. CMG Financial is an equal opportunity employer and does not unlawfully discriminate in employment decisions. CMG will consider all qualified applicants without regard to race, religion, national origin, sex, age, veteran status, disability, familial status, marital status, actual or perceived sexual orientation, or actual or perceived gender identity. Applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of CMG Financial or reach out to [email protected]. CMG MORTGAGE, INC. NMLS #1820 If you are a recruiter or placement agency, please do not submit resumes to any person or email address at CMG Financial prior to having a signed agreement . CMG Financial is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Furthermore, any resumes sent to us without an agreement in place will be considered your company's gift to CMG Financial and may be forwarded to our recruiters for their attention.
    $20-22 hourly Auto-Apply 29d ago
  • Geek Squad Agent (Retail Store)

    Best Buy 4.6company rating

    Agent job in Dearborn, MI

    As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We'll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you. What you'll do * Provide positive, timely service to customers during the check-in and checkout process * Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps * Help customers set up new devices and provide advice on whether to repair or replace old devices * Monitor service queues and provide accurate status updates to customers * Maintain knowledge and skillsets through certified training courses * Clearly communicate and partner with fellow agents Basic qualifications * 3 months of experience working in retail or customer service * Ability to work a flexible schedule, including holidays, nights and weekends Preferred qualifications * Passion for technology and desire to solve problems * Ability to adapt and learn new skills in a fast-paced industry What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: * Competitive pay * Generous employee discount * Financial savings and retirement resources * Support for your physical and mental well-being About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page. Auto Req. ID1013409BR Location Number 000410 Dearborn MI Store Address 16221 Ford Rd Fairlane Meadows$15 - $17.88 /hr Pay Range $15 - $17.88 /hr
    $15-17.9 hourly 4d ago
  • BELFOR Contact Central - Call Center Agent

    Ductz International

    Agent job in Troy, MI

    Call Center Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Data must be accurately entered into various software systems and will be transmitted electronically to field offices who will mobilize the appropriate personnel. Attention to detail, strong customer service skills, and the ability to provide compassionate and supportive responses while dealing with homeowners is a must. The call center is a 24-7-365 operation, so candidates will be assigned to the appropriate shift. Essential Functions Independently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, and Third Party Programs. Assist customers with concerns and distribute all relevant data to field offices Maintain a customer database to include detailed data entry into web-based third party applications Comprehensive understanding of customer service, principles, and practices Work under time constraints to meet specific timelines Attention to detail and keen sense of safeguarding other people's property and information Responsible for maintaining a professional presence while answering calls Use discretion as necessary when routing calls or providing information regarding the organization to callers Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel Follow precise client required protocols and BELFOR procedures Operate effectively and professionally in close team environment requiring self-motivation and ability to multitask in a fast-paced environment Train new employees as needed Flexibility with scheduling as shifts are likely to change based on the needs of the Call Center Other projects and duties as assigned
    $30k-43k yearly est. 1d ago
  • Traveling Cleaning Specialist (7:30 AM-5:30 PM)

    Trilogy Corporate Services

    Agent job in Brighton, MI

    Cleaning Specialist (Traveling) Field Operations Brighton, MI ************************ Love Your Career: Why You Should Join Trilogy's Team Shift: 7:30am - 5:30pm Monday, Tuesday, Thursday, Friday - 4 Day work week! With overtime opportunities. Full-Time Who is Trilogy? Wherever Trilogy works, outstanding Cleaning Technicians are on the job. Trilogy is a corporate cleaning service like you've never seen before. We recognized that the cleaning industry is long overdue for a makeover. So we decided to bring a fresh perspective, new ideas and better solutions to the table. Our Approach We only clean high-end office buildings and branches. All of our shifts are during daytime hours. We created our own software, redesigned our cleaning carts, and have the most advanced fleet of equipment imaginable. Our management team has one goal: to support our team members so that our clients are happy. We don't clean with grimy mop buckets or worn-out vacuum cleaners. We stock the supply closets with pre-mixed products and fresh towels, and service our equipment weekly. Our Cleaning Technicians only focus on one thing: cleaning! We provide extensive training, great benefits and some of the best advancement opportunities in the business. Many companies say they take care of their employees...but here at Trilogy, we live up to that commitment. Join our mission to revolutionize the cleaning industry! As a Trilogy team member you will... Use your training to offer the highest quality cleaning experience to our clients Be provided with all of the tools you need to succeed Communicate daily and frequently with your onsite supervisor, in-person, by phone and through our messaging app As a Cleaning Specialist you will stay active… Vacuuming, sweeping and mopping floors Cleaning all areas of restrooms and kitchens Wiping and dusting areas in lobbies, conference rooms, offices and cubicle areas Removing trash from large and small bins and load bags into the provided dumpster, must be able to lift up to 50lbs Assisting with client projects Traveling to multiple locations to provide quality results Safely operate company vehicles in compliance with all traffic laws and regulations Load and unload cleaning supplies from the vehicle Perform basic vehicle maintenance, such as checking oil and tire pressure Cleaning Specialist Wages & Benefits Consistent, weekday shifts...no weekend shifts or late night shifts! Starting wage is $18.00 - $20.00 per hour Platinum & Gold Blue Cross/Blue Shield health insurance, dental insurance and optical insurance available to all employees and Trilogy pays for most of the premium Paid time-off, with additional days earned each year you work at Trilogy 9 paid holidays Daily opportunities to earn bonuses…up to $100 per month! You may be a good fit at Trilogy if you... Want to deliver an exceptional cleaning experience to our clients Are naturally curious and willing to learn new ways of doing things Are excited about communicating openly with your supervisors about your progress, needs and concerns Can see yourself occasionally interacting with clients, upholding professionalism at all times Thrive with routine but can also remain calm during unanticipated situations Additionally, it's preferred if you have... A smartphone Availability to work occasional overtime Reliable transportation with a excellent driving record Interested in advancement? This role is more than just a job. We strongly believe in providing you a path to thrive as a Cleaning Technician and to grow within our company if you're interested. Here is what a typical advancement path looks like: Cleaning Technician >> Cleaning Specialist >> Lead >> Supervisor For more information: About Trilogy -- trilogycorporate.com Facebook -- ******************************************
    $18-20 hourly 60d+ ago
  • Entry Level Travel Coordinator

    United Wholesale Mortgage Corp.(DBA UWM 4.6company rating

    Agent job in Pontiac, MI

    The Travel Coordinator will arrange travel for internal and external business clients by determining their travel requirements, while considering applicable schedules and costs. The Travel Coordinator will also be responsible for maintaining business travel records and will be expected to perform various administrative functions for the Vendor Relations team. This role requires 100% onsite attendance in our Pontiac office. Shift time: 11am-8pm (M-F) WHAT YOU WILL BE DOING * Supporting UWM team member's travel needs * Coordinating group travel to UWM headquarters in Pontiac, MI WHAT WE NEED FROM YOU * Experience with Concur Travel Software highly preferred * Background in Travel Coordination and Hospitality Mangement highly preferred. * Excellent customer service skills - in person and over the phone. * High school diploma * Proficient in Microsoft Office Suite * Excellent organizational and communication skills * Excels in a team oriented environment * Travel agency experience preferred (but not required) * Onsite attendance is required THE PLACE & THE PERKS Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.
    $33k-41k yearly est. Auto-Apply 60d+ ago
  • Call Center Agent

    Great Dane Heating & Air Conditioning

    Agent job in Clinton, MI

    The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Call Center Manager in achieving the applicable sections of the corporate strategic plan. Benefits Paid Training Careers Advancement Opportunities Competitive Compensation Year-Round Work Spiffs, Rewards, & Employee Contests Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service customers. Representative duties include: Assisting the Call Center Manager in the planning, organizing, and coordination of department resources and goals. Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager. Performing related staff-level duties as directed by the Call Center Manager. Job Qualifications: Proven experience in a customer service environment preferably in HVACR contracting or building services industry. Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired. Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone. Current (state) driver's license. Compensation: $17.00 - $21.00 per hour There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
    $17-21 hourly Auto-Apply 60d+ ago
  • Bilingual Call Center Agent

    Clementine Answers

    Agent job in Roseville, MI

    Immediately hiring Bilingual Call Center Agents! We are looking for Bilingual (Spanish/English) Call Center Agents to add to our growing team. We provide on the job PAID training. Previous call center work is a plus, but is not required. If you have excelled in any customer service industry, know your way around computers, have a friendly and positive attitude and have excellent writing and communication skills, then this position is for you! Clementine is a well-established local Call Center/Answering Service. When you are locked out of your home at midnight and you call the locksmith, you are likely speaking to a call center agent, just like one of our valued team members. What happens on the weekend when your child is sick and you need medical advice? Our compassionate agents take your call and reassure you that an on call doctor will be reached. The short story is - we answer our customers' calls when they can't. Are you ready to be part of such a vital industry? Compensation: $18 / Hour with perfect attendance. Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $15 / Hour. A day in the life of a Call Center Agent: You will find life at our company a busy but satisfying one. After you have been fully trained, you will log in at the start of your shift and 'go ready' to begin taking calls. Your job will be to professionally handle incoming calls, greet callers in a positive and helpful way, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only, we do not perform any outbound or sales calls. What are we looking for from our applicants? Bilingual- fluent in reading/writing/speaking both Spanish and English Must be available to work a weekend day (Sat or Sun each week) Holiday work required A welcoming voice with an upbeat tone Strong spelling and grammar Computer skills Dependability The ability to type 35 words per minute or more Want to know more? It's pretty easy! Click the apply button, attach your resume and answer a few questions. If you are selected to move forward, our recruiters will contact you to complete a phone screen (we all have a phone voice different than our face to face voice). Full Time Benefits: Employee Stock Ownership Full Medical, Dental, and Vision Benefits Paid Vacation Traditional 401K with company matching Free Life Insurance policy Legal Assistance Clementine is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. So don't wait, click on that Apply button today!
    $15-18 hourly 11d ago
  • Rental Car Agent

    Ray Laethem Motor Village 4.1company rating

    Agent job in Detroit, MI

    Ray Laethem Dealership is seeking a full-time Rental Car Agent. In this role, you will assist customers with vehicle rentals, reservations, and returns while providing excellent customer service in a fast-paced environment. Key Responsibilities: Greet customers and assist with rental reservations and agreements Explain rental terms, insurance options, and vehicle features Inspect vehicles before and after rentals for damage and cleanliness Answer customer questions and resolve issues professionally Maintain accurate records and follow company procedures Qualifications: Strong customer service and communication skills Strong computer proficiency Valid Driver's License with a good driving record Personal Auto Insurance Ability to multi-task in a fast-paced setting Experience in the rental car or automotive industry (preferred but not required) Benefits: Competitive pay based on experience Health, dental and vision insurance 401K Paid time off and paid holidays Opportunities for advancement Schedule Monday-Friday
    $30k-36k yearly est. Auto-Apply 9d ago
  • Traveling Cleaning Specialist (7:30 AM-5:30 PM)

    Trilogy Corporate Services

    Agent job in Brighton, MI

    Job DescriptionSalary: $18/hour Cleaning Specialist (Traveling) Field Operations Brighton, MI ************************ Love Your Career: Why You Should Join Trilogy's Team Shift: 7:30am - 5:30pm Monday, Tuesday, Thursday, Friday - 4 Day work week! With overtime opportunities. Full-Time Who is Trilogy? Wherever Trilogy works, outstanding Cleaning Technicians are on the job. Trilogy is a corporate cleaning service like youve never seen before. We recognized that the cleaning industry is long overdue for a makeover. So we decided to bring a fresh perspective, new ideas and better solutions to the table. Our Approach We only clean high-end office buildings and branches. All of our shifts are during daytime hours. We created our own software, redesigned our cleaning carts, and have the most advanced fleet of equipment imaginable. Our management team has one goal: to support our team members so that our clients are happy. We dont clean with grimy mop buckets or worn-out vacuum cleaners. We stock the supply closets with pre-mixed products and fresh towels, and service our equipment weekly. Our Cleaning Technicians only focus on one thing: cleaning! We provide extensive training, great benefits and some of the best advancement opportunities in the business. Many companies say they take care of their employees...but here at Trilogy, we live up to that commitment. Join our mission to revolutionize the cleaning industry! As a Trilogy team member you will... Use your training to offer the highest quality cleaning experience to our clients Be provided with all of the tools you need to succeed Communicate daily and frequently with your onsite supervisor, in-person, by phone and through our messaging app As a Cleaning Specialist you will stay active Vacuuming, sweeping and mopping floors Cleaning all areas of restrooms and kitchens Wiping and dusting areas in lobbies, conference rooms, offices and cubicle areas Removing trash from large and small bins and load bags into the provided dumpster, must be able to lift up to 50lbs Assisting with client projects Traveling to multiple locations to provide quality results Safely operate company vehicles in compliance with all traffic laws and regulations Load and unload cleaning supplies from the vehicle Perform basic vehicle maintenance, such as checking oil and tire pressure Cleaning Specialist Wages & Benefits Consistent, weekday shifts...no weekend shifts or late night shifts! Starting wage is $18.00 - $20.00 per hour Platinum & Gold Blue Cross/Blue Shield health insurance, dental insurance and optical insurance available to all employees and Trilogy pays for most of the premium Paid time-off, with additional days earned each year you work at Trilogy 9 paid holidays Daily opportunities to earn bonusesup to $100 per month! You may be a good fit at Trilogy if you... Want to deliver an exceptional cleaning experience to our clients Are naturally curious and willing to learn new ways of doing things Are excited about communicating openly with your supervisors about your progress, needs and concerns Can see yourself occasionally interacting with clients, upholding professionalism at all times Thrive with routine but can also remain calm during unanticipated situations Additionally, its preferred if you have... A smartphone Availability to work occasional overtime Reliable transportation with a excellent driving record Interested in advancement? This role is more than just a job. We strongly believe in providing you a path to thrive as a Cleaning Technician and to grow within our company if youre interested. Here is what a typical advancement path looks like: Cleaning Technician >> Cleaning Specialist >> Lead >> Supervisor For more information: About Trilogy -- trilogycorporate.com Facebook -- ******************************************
    $18-20 hourly 33d ago

Learn more about agent jobs

How much does an agent earn in Garden City, MI?

The average agent in Garden City, MI earns between $21,000 and $90,000 annually. This compares to the national average agent range of $19,000 to $72,000.

Average agent salary in Garden City, MI

$44,000

What are the biggest employers of Agents in Garden City, MI?

The biggest employers of Agents in Garden City, MI are:
  1. Odorzx
  2. Odorzx Inc.
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