Agent jobs in Hayward, CA - 1,475 jobs

A tech-driven company in San Francisco seeks a Lead Agent PM to develop enterprise-grade AI agents for audit engagements. Candidates should have 6-8 years in product management and be proficient in communicating with Fortune 500 executives. The role primarily requires in-person collaboration, needing at least three days a week in the San Francisco office, and it highlights a focus on leveraging advanced AI technologies. Competitive salary and benefits included. #J-18808-Ljbffr

A leading AI company in San Francisco is seeking a motivated individual to manage their engineering team. The role involves driving product delivery, collaborating with teams, and mentoring engineers. Successful candidates will have extensive experience in tech leadership and a track record of developing high-quality products. You'll be part of a dynamic, hybrid environment with competitive compensation and benefits. #J-18808-Ljbffr

Job Title: Customer Service • Great Pay UP to $28/Hr. Immediate need for Customer Service seeking to work in the Financial Services Industry/Banking. This is a great opportunity for someone who is looking for full-time hours, a great work environment and work/life balance. Description Depending on experience, you could be the next Client Service Representative. Summary: New Accounts/Customer Service: The position is required to be knowledgeable and skilled in opening new consumer accounts. Responsible for processing all new account transactions; assisting clients in their selection of various accounts and financial services; actively cross selling the products and services; maintaining and closing of all account types; performing clerical duties; promotes business for the Bank by maintaining good client relations and referring clients to appropriate staff and partners for new services. Qualifications: Customer Service: • A minimum of one year of banking teller experience is required • Beginner experience with opening consumer accounts is required • Beginner experience opening basic business accounts is preferred • Minimum of one year of strong customer relations skills and the ability to communicate and work well with employees and customers in a cooperative, positive manner • Must possess excellent judgment and the ability to accept responsibility and handle confidential information • Must be proficient in using Word, Excel, and Outlook applications and banking programs Essential Duties: Customer Service • Effectively interviews and profiles customers to recommend appropriate banking products and services • Actively takes advantage of all sales opportunities, cross-selling bank products, and services to new and existing customers, ensuring recommended products meet the customer's needs, and referring clients to appropriate staff and/or partner(s) as needed • Generates new business to assist in meeting bank profitability and branch goals • Open and support consumer and business checking, savings, CDs & IRAs • Maintains thorough knowledge of bank products and services • Maintains knowledge and stays abreast of applicable procedures, proper account titling, and required documentation • Ensures all documentation is approved and uploaded in the core system • Processes teller transactions as needed and maintains an excellent balancing record • Responds to client inquiries and requests regarding account • Adheres to Banking regulations, including but not limited to Bank Secrecy Act • Provide expedient and courteous service to all clients both in person and on the phone • Consistently models exemplary customer service • Actively listens to customers and maintains a friendly, positive, professional attitude • Proactively identify and retain \"at-risk\" customers • Look for ways to go above and beyond their expectations that makes them feel special Don't miss out on this opportunity. Apply today! Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: *********************************************************************************** The pay transparency policy is available here: ******************************************************************************************** For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

A leading technology company in San Francisco is seeking an experienced Lead AI Agentic Engineer to define the technical vision for autonomous IT operations. This role involves architecting scalable AI solutions and collaborating with cross-functional teams to strengthen security and improve employee experience. Ideal candidates will have significant experience in AI/ML and a passion for innovation. #J-18808-Ljbffr

A dynamic AI startup is seeking an Agent Product Manager for Strategic Accounts in New York. This role involves building and optimizing enterprise-grade AI solutions while collaborating with clients to understand their needs. You will drive projects independently, forge relationships across organizations, and provide strategic guidance on AI roadmaps. If you're an entrepreneurial thinker ready to make a significant impact, this position offers a chance to work with top global brands and solve complex business challenges. #J-18808-Ljbffr

Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. Maintain neat appearance and good personal hygiene in compliance with CSI image standards. Support and follow established safety, security, quality Representative, Customer

Meet and greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of passengers, client representatives and employees. 3. Must be able to sit, stand, lift, and/or bend throughout shift and be able to lift and carry up to 50 lbs. throughout the shift. 4. Must pass a pre-employment drug test. 5. Most complete a pre-employment criminal background check. 6. Must be able to read, write, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Make baggage arrival announcements when customers arrive in the claim area providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later arriving bag information. 2. Monitor the delivery of baggage and handle irregularities associated with the internal baggage process. 3. Initiates BMAS files for lost, damage and pilfered baggage. Updates BMAS files with information pertinent to the claim. Provides appropriate airport information as required. Monitors damage claims and make settlements. 4. Coordinate the return of lost and/or damaged luggage to customers. Prepare bag delivery orders and arrange for delivery using bag delivery services or other available means. 5. Process and secure unclaimed luggage, updates BMAS and create a BMAS on-hand record in SABRE. Coordinate on-hand bags, update BMAS desk requests, contact passengers regarding unclaimed baggage. 6. Coordinate with Ramp services regarding bag deliveries, missing bags. Update records with late arriving bag information. 7. Assist customers with Skycap requests. 8. Monitor baggage delivery and complete baggage delivery quality checklist. 9. Must be familiar with all FAA/Airline/Company regulations. 10. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work are and report maintenance needs. 11. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 12. Attend meetings and in-services as required. 13. Utilize appropriate communications channels and maintain records, reports and files as required. 14. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible. 15. Adhere to company policies and procedures and participate in achievement of company objectives. 16. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 17. Perform other duties as requested.

Check Into Cash is currently seeking a motivated Customer Service Representative to join our team. We are seeking a customer-focused individual that will succeed in a fast paced work environment. You will be responsible for developing and maintaining Customer, Customer Service, Representative, Retail, Marketing, Financial, Sales

Vouch is the risk advisor that powers ambition. We're a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service. Backed by over $200M from world-class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster. Why should you join our team and Vouch? Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We're a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values‑driven company. Our values are “Be Client Obsessed”, “Own it together”, “Act with integrity and empathy”, “Stay Curious and Grow”, and “Empower People.” What does a work environment look like at Vouch? This role will be based near one of our hub offices in Chicago, New York or San Francisco. We require the team members to be in the office at least three days per week (Tuesday, Wednesday and Thursday) to foster close collaboration and team building. Role Responsibilities: As a member of the Early Stage Advisor Team, you will be responsible for ensuring our clients have a great experience through the sales and onboarding process. Insurance Advisors interact directly with our clients through email, video calls, and other communication tools to advise them on the appropriate coverages for their companies and help them satisfy third party contract requirements for coverage. We pride ourselves on making things fast, easy, and tailored for our customers. Some of our best customer feedback is about our amazing customer experience and service. You'll be responsible for helping us scale that reputation while also playing a key part in the growth and expansion of our team through the introduction of new products, processes, and technology. What you'll do: Establish trusted relationships with our customers, ensuring they are comfortable with and able to utilize the tools/services available through the Vouch platform Assess our clients' risk profiles, advise them on appropriate risk management best practices as a licensed professional, and assist with the purchase of coverage Manage the client lifecycle from application submission through bind with a suite of carrier partners, including online carrier portals Construct and present customized insurance proposals to clients Plan and execute daily sales activities such as conducting video calls with clients, responding to emails, and maintaining appropriate documentation in our CRM Deliver consistent and timely responses, follow-through, and follow-up in response to client requests and issues Maintain a healthy pipeline and conduct pipeline reviews with your manager About you: 2+ years of sales, brokerage, customer service, or other client-facing experience - within the insurance industry preferred Strong communication and organizational skills Able to be agile and thrive in a fast‑paced environment Possesses competitive drive to outperform peers and continuously improve hard and soft skills Dependable, positive, and detail‑oriented with excellent follow‑through skills Active/Current Property and Casualty License or obtained within 30 days of start date Ability to drive success through ambiguous and complex situations Takes initiative to problem solve when meeting resistance Nice to have: Knowledge of Commercial P&C coverage lines Exposure to and passion for early‑stage startups and/or high growth environments Experience working within a CRM and multiple communication tools (Salesforce, ZenDesk, etc.) Prior experience in a quota‑carrying role with responsibility for achieving individual quantitative goals Vouch provides several benefits to help you bring your best self to work: 💰 Competitive compensation and equity packages ⚕️ Health, dental, and vision insurance 🪷 Wellness allowance 📚 Company‑sponsored personal and professional development 🏫 L&D: Partnerships with Ethena and monthly Lunch & Learns 🧘 Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc. 🤗 Caregiver Support: company seed into the dependent care FSA and company‑sponsored Care.com membership. 📊 Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check‑ins, development discussions, and promotion opportunities. What to expect in a typical interview process: *(Please note these steps may vary slightly depending on the role)* 30‑minute phone call with our recruiting team 30‑45 minute video interview with the hiring manager Meet the team! 30‑45 min 1:1 video discussion with 3‑4 team members you'd work closely with in the role Executive chat (role dependent) Compensation philosophy: The OTE for this role is $85,000 - $90,000 per year depending on experience. ($60,000 - $65,000 base + $25,000 variable compensation) Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The base pay range provided is subject to change and may be modified in the future. Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal‑opportunity employer and celebrate the diversity of our growing team. If you require reasonable accommodation to complete this application, interview, complete any pre‑employment testing, or otherwise participate in the employee selection process, please direct your inquiries to *******************. The pay range for this role is: 60,000 - 65,000 USD per year (Chicago Office) #J-18808-Ljbffr

Customer Service/Operations Agent - Freight Forwarding Industry: Freight Forwarding/ Global Logistics Position Type : Full-Time, Temporary Schedule: Monday-Friday, 9:00 AM - 6:00 PM About the Role Our client, a global freight forwarding company in San Francisco, is seeking an experienced Customer Service/Operations Agent to join their team. This role combines customer-facing responsibilities with operational coordination to ensure smooth logistics operations and exceptional client service. This position is a long-term temporary assignment. Conversion to a permanent employee role is possible but has no set timeframe and is based strictly on the individual's performance, their ability to integrate with the team (team fit), and overall company performance. Key Responsibilities Coordinate and monitor shipment activities including air, ocean, and ground freight Communicate with customers regarding shipment status, documentation requirements, and delivery schedules Process import/export documentation and ensure compliance with customs regulations Liaise with carriers, warehouses, and customs brokers to resolve operational issues Generate quotes and handle pricing inquiries for freight services Track shipments and proactively address delays or exceptions Maintain accurate records in the company's transportation management system Support daily operational needs and contribute to team efficiency Requirements Minimum 2-3 years of experience of customer service or operations in freight forwarding, logistics, or supply chain industry (air export experience preferred). Knowledge of Incoterms and commercial invoice requirements Strong knowledge of import/export processes and documentation Familiarity with customs regulations and international shipping procedures Excellent communication skills with ability to manage multiple customer accounts Proficiency in logistics software and Microsoft Office Suite Detail-oriented with strong organizational and problem-solving abilities Ability to work independently in a fast-paced environment

"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE" Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service... ... peace of mind Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at SFO (San Francisco International Airport). We cater to a distinctive clientele. We offer part-time and full-time positions. CHINESE SPEAKING IS PREFERED!!! Excellent advancement opportunities Paid Training Dynamic Workplace Medical benefits Voluntary dental, vision, and a matching 401k plan Amazon Incentives and travel perks Are you excited yet? Fantastic! We are too. But we are just getting started. You will also learn to perform the following functions throughout the course of your employment: Learn behind-the-scene workings of an international airport. You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport. Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance. Enjoy the opportunity to professionally interact with high-profile passengers. Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience. Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you? Eager to learn new skills Organized and logical thinker Make quick and rational decisions Problem Solving Ability to adapt quickly to unforeseen situations Effective communication skills and good listening skills Able to multi-task and carry out duties in a dynamic environment At least 18 years of age, high school graduate or G.E.D equivalent. Eligible to work in the United States English proficient, other languages are a plus. Computer savvy Are you passionate about learning? Paid training with our highly knowledgeable and top performing training department. Equal Opportunity Employment Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. If you've come this far, then take the next step towards elevating your skills and building your new career. It's just one click away.

Benefits: 401(k) Opportunity for advancement Paid time off Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. As an Agent Team Member, you will receive... Hourly pay Growth potential/Opportunity for advancement within my agency Requirements Dedicated to customer service Experience in a variety of computer applications, particularly Windows Ability to multi-task If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Customer Service Specialist I Duration: 6 Months (Possible Extension) About the Role We are seeking a Customer Service Specialist I to join our Unified Contact Center team. This role is responsible for providing outstanding customer service while handling inbound and outbound calls, including but not limited to authorizations, referrals, access to care, claims, eligibility, and benefits. The representative will serve as the first point of contact for patients, members, health plans, and providers, ensuring accurate information, timely resolution, and compassionate support. You will focus on: Handling Inquiries: Responding to customer inquiries and complaints via phone, email, or other communication channels. Problem Resolution: Clarifying customer issues, determining the cause, selecting the best solutions, and following up to ensure resolution Professionalism: Maintaining a high level of professionalism and establishing a positive rapport with customers Updating Records: Updating member information in Epic during and after each interaction. Healthcare Knowledge: Staying informed about IPA services, healthcare policies, and procedures. Escalation: Identifying and escalating complex issues to supervisors or relevant Departments. Training Participation: Participating in training sessions to improve knowledge of healthcare services and customer service skills. Member/Provider Engagement: Building sustainable relationships and trust with the callers through open and interactive communication. Access to Care: Assisting with providing locations of services for members, such as ancillary providers, and providing information on healthcare plans. Compliance: Ensuring compliance with healthcare regulations and IPA policies The Skills, Experience & Education: Knowledge of medical and health insurance terminology. Knowledge of Medicare, Medicaid, and commercial insurance. Ability to multitask in a fast-paced call center environment. Strong customer service skills with the ability to handle sensitive and complex inquiries. Clear communication skills to explain insurance and medical processes in simple terms. 2 years of experience with medical billing and coding (CPT, ICD-10) and insurance processes. 2 years of prior experience in a medical call center or healthcare customer service role highly desirable. Technical Skills: Proficiency with Epic electronic medical records system for patient data and scheduling. Experience using RingCentral for call management, routing, and communication. Strong technical proficiency with CRM systems, EMR platforms, and insurance portals. Familiarity with Athenahealth (Athena) billing system for claims and billing functions. Preferred Qualifications Bilingual skills (Spanish/English or other languages) to better serve diverse patient populations. Prior experience with medical billing, coding, claims processing, authorizations, eligibility, benefits, and referrals in a healthcare setting. Understanding call center performance metrics (average handle time, first call resolution, call quality). Education: High School Diploma or GED

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. Responsibilities: Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. Must be able to announce both incoming and outbound flights. Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Able to stand and work in one location for up to four hours at a time. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. Work independently without direct supervision. Requirements: Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Possess entry-level computer skills Occasionally lift bags or items weighing between 50 and 70 pounds Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays

Apoyo Financiero is a fast-growing specialty lender serving underbanked communities across California. We have served over 30,000 clients, funded more than $300 million in loans, and operate through 26+ offices with 140+ employees. Our mission is to improve the lives of our clients, employees, and the communities we serve by providing access to fair credit and a pathway into the formal financial economy. Our success is driven by our people. We are committed to fostering professional growth through training, clear internal career pathways, and opportunities for advancement. 98% of our leadership roles are filled internally, reflecting our long-term investment in our team members. Apoyo Financiero operates within one of the most highly regulated financial and labor environments in the United States-California. We are subject to oversight by federal and state regulatory agencies, including the California Department of Financial Protection and Innovation (DFPI), reinforcing our commitment to transparency, accountability, and responsible business practices. We are also a certified Community Development Financial Institution (CDFI)-one of only 117 CDFIs in California-a designation that recognizes our commitment to responsibly serving the underbanked Hispanic community through fair, transparent, and ethical lending practices. In addition, we maintain strong Wage and Hour compliance standards, supported by company-wide training, clear timekeeping practices, and ongoing education aligned with California labor regulations. We believe fair pay and respect for employees' time are fundamental to a healthy and respectful workplace. Employees at Apoyo Financiero can expect a professional environment built on integrity, accountability, teamwork, and respect-where doing things the right way is part of who we are. THE OPPORTUNITY We are seeking success driven customer service team players. If you have a passion for financial and lending services and working with the public, we would like to offer you the needed training for your professional growth in the lending industry. Our goals are achievable and we'll give you all of the training required to know what to do. We work hard but have fun, so if you're resilient, a self-starter and able to build rapport, we'd love to hear from you. This is not a remote offer position. Your role: Meet the company sales goals by making our company known, sell our products and get prospects in influence of the Branch. Customize financial solutions that meet clients needs and financial goals. Appropriately apply all available collection procedures and payment alternatives to minimize delinquency and credit losses. GENERAL REQUIREMENTS (Our ideal candidate) Experience in sales and collections preferred. Minimum 1 year of customer service experience, (Retail, Sales, Financial Services). Service-oriented and able to resolve customer grievances. Strong phone presence and experience dialing multiple calls per day Bilingual (English/Spanish). Numeric data skills and accuracy with computer (typing speed 40 wpm minimum). Self-motivated and a strong desire for professional growth Open to receive constant feedback and willing to become an expert on credit business. High School diploma or College preferred. BENEFITS The base hourly rate for this position is $19.00 - $20.00. The hourly range is specific to the location of this job posting, and according to education level and experience level. Medical benefits. 401(K) Retirement plan. Generous PTO paid holidays paid sick days paid bereavement days for direct family members paid vacation days An inspiring career path that will benefit you, your family and your community. Growth and training career opportunities into leadership roles. $350 Employee Referral Bonus POSITION Non Exempt Positions. Two days off per week including Sundays. This is not a remote position offer We are an Equal Opportunity Employer Apoyo Financiero participates in the Internet-based employment eligibility verification system E-Verify operated by the U.S. Citizenship and Immigration Services. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

A tech-enabled insurance advisory is seeking a knowledgeable Insurance Advisor to enhance client satisfaction during the sales and onboarding phase. The role requires 2+ years in a client-facing capacity, as well as a property and casualty license. Ideal candidates should be adaptable and possess excellent communication skills. The position is based in New York with a hybrid work model requiring in-office attendance three days a week. Competitive salary package, including equity options, is offered. #J-18808-Ljbffr

Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. Maintain neat appearance and good personal hygiene in compliance with CSI image standards. Support and follow established safety, security, quality Customer Service Representative, Customer Service, Representative

We are seeking a friendly, detail-oriented Bilingual Customer Service Representative (English/Spanish) to support members and providers with questions related to health and wellness benefit claims. This role serves as a key point of contact, ensuring accurate information, timely resolution, and a positive customer experience while upholding compliance and service standards. Key Responsibilities Respond to inbound phone calls, emails, and/or portal inquiries from members and providers in English and Spanish Answer questions related to health and wellness benefit claims, eligibility, coverage, and plan provisions Research and explain claim status, payments, denials, and required documentation Accurately document all interactions in claims and customer service systems Coordinate with internal departments (claims processing, eligibility, billing) to resolve issues Educate members on benefit usage and claims procedures in a clear, empathetic manner Adhere to HIPAA, company policies, and service-level standards Escalate complex or unresolved issues as appropriate Required Qualifications Fluent in English and Spanish (spoken and written) High school diploma or equivalent (Associate's degree or higher preferred) 1+ year of customer service experience (healthcare, insurance, or benefits experience a plus) Strong verbal communication and active listening skills Basic computer proficiency and ability to navigate multiple systems Strong attention to detail and problem-solving skills Ability to handle sensitive information with professionalism and confidentiality Preferred Qualifications Experience working with health insurance, TPA, or wellness benefit claims Familiarity with medical terminology and explanation of benefits (EOBs) Call center or member services experience Skills & Competencies Customer-focused mindset Clear and professional communication Time management and organization Empathy and patience when handling member concerns Ability to work independently and as part of a team For immediate consideration apply today. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: *********************************************************************************** The pay transparency policy is available here: ******************************************************************************************** For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. Maintain neat appearance and good personal hygiene in compliance with CSI image standards. Support and follow established safety, security, quality Customer Service Representative, Customer Service, Representative