Agent jobs in Inglewood, CA

CBP Air Interdiction Agent Air and Marine Operations (AMO), a component of U.S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America. If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent. AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process. Notably, seasoned pilots and those with military training are in demand-APPLY TODAY! Duty Locations Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO.You must be willing to work at any duty location within the region you select to include but not limited to the following: Southeast Region: Homestead, FL and CAMB: Aguadilla, PR Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX NASOC UAS locations: Sierra Vista, AZ; San Angelo, TX Duties and Responsibilities As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties include: • Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels. • Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities. • Collecting, refining, and analyzing strategic and tactical intelligence. • Supporting search and rescue and humanitarian efforts. Salary and Benefits Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary. Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive. This career ladder position has a grade level progression of GS-11, GS-12, and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval). Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR + LEAP). • GS-11, 1st year annual pay - $106,588 • GS-12, 2nd year annual pay - $127,754 • GS-13, 3rd year annual pay - $151,817 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR + LEAP + 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX). • GS-11, 1st year annual pay - $115,115 • GS-12, 2nd year annual pay - $137,974 • GS-13, 3rd year annual pay - $164,071 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR + LEAP + 25% Recruitment Incentive CAMB location only; Aguadilla, PR). • GS-11, 1st year annual pay - $127,906 • GS-12, 2nd year annual pay - $153,305 • GS-13, 3rd year annual pay - $182,302 Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering. Qualifications Experience: You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as: • Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed. • Evaluating information rapidly and making judicious decisions promptly during in-flight operations. • Developing strategies and coordinating aircraft and ground assets. • Using information systems and databases to conduct information surveys, queries, update files and disseminate information. • Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot. Hiring Minimums: Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings: • Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating. • Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument. • Helicopter Rated: Rotorcraft Helicopter with instrument rating. • Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot). Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours. 250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025. FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position. Apply at 750 hours total time: Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment. Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months. This qualification requirement is currently being waived by OPM through August 5, 2025) UAS Flight Hours: Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours. These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only. UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night. Flight hour logbooks will be required at the time of your Flight Assessment for verification. Other Requirements Citizenship: You must be a U.S. Citizen to apply for this position. Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years. Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS). In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS. The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement. NOTE: The Commissioner of CBP has approved a temporary increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position. Age Waiver: Creditable law enforcement officer service - Covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d), or creditable service covered by Title 5 U.S.C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d). Veterans' Preference Eligibility: To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision Isabella v. Dept of State, the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.S.C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application. Training: This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures. Travel Required: You may be expected to travel for this position based on operational needs. How to Apply There Are Three Ways to Apply to Become an Air Interdiction Agent: 1. Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at ...@cbp.dhs.gov along with a copy of your resume; OR 2. Apply on USAJOBS ; OR 3. Apply on Airline Apps. Stay Updated - Opt into CBP's talent repository (highly recommended) by selecting the Contact a Recruiter button. For Position of Interest select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions. You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.

Expected Annual Commissions: $100,000 - $500,000+ Amber Hotel Company is seeking self-motivated, driven individuals who are willing to learn a new industry with opportunity for high earning potential. In this position you will be a real estate agent for hotel investors helping them buy and sell hospitality properties. Our team of experienced hotel brokers can teach you the ins and outs of hotel real estate. To be successful, agents will need to demonstrate strong sales ability. A sales agent's role includes: active outreach to hotel investors to generate sales leads, the ability to connect with hotel investors and have them entrust you with selling their hotels, and the ability to work together with buyers and sellers to guide them through a real estate transaction. As a sales agent, you will be given guidance with the goal of developing you into an independent hotel broker. Initially, new agents will shadow one of our veteran hotel brokers. As you learn the business you will be provided with opportunities to develop your own clients, sales, and income within the company, with support and mentorship throughout. Day-to-Day Responsibilities of a Sales Agent: Sales calls: 50+ calls per day to hotel investors to discuss their hotel investment plans (buying/selling hotels) Financial Analysis: reviewing hotel performance reports and preparing real estate valuations Marketing: preparing marketing information for hotels you are hired to sell Selling: presenting hotel investment opportunities to buyers and encouraging their interest/offers Communication: responding to inquiries from buyers about hotels you are marketing for sale; keeping sellers informed about marketing activity for their properties Negotiation: drafting offers, and handling negotiations between buyers and sellers Project management: guiding buyers and sellers through the escrow/transaction process This position is highly independent, while working with a cohesive team in the Agoura Hills location that is supportive, driven and inclusive. Compensation: For new agents, a monthly advance on future commissions can be available during the initial startup period. This is a 100% commission sales position with expected annual commissions of $100,000 - $500,000+. Lead time for a new agent's first commission can sometimes be 12-18 months. -------------- A qualified applicant: Demonstrates strong sales ability and is able to connect with clients who are business owners Motivated by the opportunity to achieve their income goals in a commission-only sales position Is eager to get on the phone, work hard, and learn sales prospecting and strategy Demonstrates keen interest in real estate and marketing Is capable of efficiently managing multiple tasks Communicates clearly and effectively via email and with clients on the phone Has strong computer skills, and is comfortable compiling clear summaries of data and tasks Values strong relationships with clients and co-workers Can work well independently Bonus: is currently licensed/pursuing CA licensure to practice real estate, and has experience in sales or in the real estate industry To apply, please email your resume and a short cover letter explaining why you would be a good fit to Oliver Cooper, *******************. ----------------- About Amber Hotel Company: Amber Hotel Company is one of the largest hotel brokerages in the U.S. providing advice, valuations, receivership, management and brokerage services. Our team of skilled professionals takes pride in the ability to offer unparalleled expertise and attention to detail in each client representation. With over two hundred years of hospitality experience, over 1,000 client representations, and more than $1 billion in transactions, Amber Hotel Company's management team is the trusted ally for nationwide hospitality services. Amber's professional and experienced team sets the benchmark for the hospitality industry. Amber's Mission Statement: To give the highest level of guidance and support to families and investors, and to earn their trust so that they may more easily fulfill their hospitality investment aspirations.

Department Call Center City Camarillo Exempt No JOB OBJECTIVE Under the general supervision of the Medical Director or Nurse Manager, the Clinical Agent will be provide nursing care to patients by way of limited patient assessment via telephone, assisting with appointment coordination, and collaboration with others within and outside the organization. Primary objective is to engage with patients and improve coordination of care. Essential Functions And Responsibilities The Clinical Agent is responsible for performing the following duties: Monitors and responds to patient inquiry calls. Assists with the evaluation and assessment of patient's health care needs based on patient's signs and symptoms utilizing established triage protocols and guidelines. Effectively and efficiently uses clinical decision-making tools and algorithms. Reports accurate medical information to assist provider with decision making. Appropriately identifies patients with urgent needs and triages them with a provider to refer either to the emergency department or urgent care for evaluation. Provides appropriate health advice within the scope of their licensure/certification to patients who do not require immediate in person care with a provider. Documents accurate notes of all conversations and patient interactions in the patient's EMR. Patient Education: Offer educational resources and information to patients. Collaboration: Work with other healthcare professionals to ensure comprehensive patient care. Schedules appointments for patients who need to see a CDCR provider, consulting with providers as appropriate. Assists with supporting patients with medication questions i.e. frequency processing refill requests as dictated by prescribing provider. Serve as a clinical resource and professional role model for other staff. Communicates appropriately and tactfully with staff, consultants, patients and their families, and the community. Provides a timely response to inquiries, which may take place via telephone or alternative communication platforms such as text messaging. Participates in staff, training, and other meetings as needed. May be responsible for development of training materials or policies & procedures. Performs other duties as assigned, including scheduling and outreach calls. Requirements EDUCATION, EXPERIENCE AND QUALIFICATIONS Minimum of three years' experience in direct patient care, preferably in an ambulatory care or outpatient setting. Experience in Multi-Group Health Center setting preferred. Current licensed LVN or certified Medical Assistant Ability to multi task and prioritize. Has strong critical thinking and customer service skills. Knowledge of medical terminology, infection control and safety Bilingual (English/Spanish) fluency preferred. Excellent verbal and written communication skills, including clear and empathetic communication. Strong computer skills including familiarity with Microsoft Office and EMRs. How to Apply Send applications or resume to: ************************ Fax: ************ Is this job listing for a Provider? No Wages $22.00-$38.00 Wage Type Hourly

The Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication. Core Duties & Responsibilities: Execute the day-to-day shipments originated and/or handled by the operations department; prioritize, schedule and route shipments and arrange for transportation throughout the United States and obtain Proof of Deliveries (POD) on all orders. Customer service, data entry, and/or dispatch pickup and delivery of freight via air, truckload, LTL and local modes. • Interact with customers and their key personnel as needed, while ensuring a high level of customer satisfaction and operational proficiency to meet growth and profitability goals. Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments. Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls. Effective communication with them is essential to ensure shipments are executed timely and accurately. Maintain accurate status updates of shipments including in-transit notifications and estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required. Work with vendor-specific websites to set up and track shipments Communicate pending work and/or unresolved problems to shift personnel and the operations manager. Assist in the preparation and approval of rate quotes or shipment costing for internal and external customers. Enter pickups and route freight. Create rate quotes. Answer telephones and helps with inquiries from customers as well as stations and/or agents. Respond to inquiries regarding entered data. Proactively solicit customer feedback and provide innovative solutions to customer service issues/barriers. Other duties as assigned Requirements: Minimum 2-3 years' freight forwarding experience. High School Diploma or GED required. Excellent customer service skills required Accurate typing skills and/or data entry skills. Intermediate proficiency in Microsoft Office, Internet and web-based applications and job specific software applications. Makes customers and their needs a primary focus of one's actions; developing and sustaining productive relationships. Ability to plan work to ensure that work is completed efficiently. Effectively participates in department projects related to assigned area of responsibility. Read, analyze, and interpret complex regulations and procedures and respond to common inquiries or complaints. Possess functional knowledge of regulations and compliance procedures associated with all areas of freight forwarding. Have experience in multi modal logistics with functional knowledge of TSA, C-TPAT and Hazmat. High attention to detail and problem solver a must…… Skills: Ideal candidate will possess a “can do” attitude with a “will do” work ethic Must have the ability to work in a fast paced environment Strong verbal and written communication skills Experience with AS400 operating systems is a plus Transportation industry knowledge and experience is a plus Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc. Forward Air is an Equal Opportunity employer. #FWRD1 Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication

Job Title: Customer Service Representative Job Type: Full Time About Us At Ultima, we're not just selling products-we're offering real solutions to real challenges. As a CSR, you'll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We're building a team that values integrity, performance, and people-and we want you to be part of it. Job Summary As a CSR you'll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client. Key Responsibilities • Engage with customers face to face providing friendly support • Proactively identify customer needs and recommend appropriate products, upgrades, or solutions • Handle inquiries related to pricing and general information • Achieve individual and team sales targets through excellent service and persuasive communication • Maintain up-to-date knowledge of our client's products and services Qualifications 1-3 years of experience in customer service, event coordination, or hospitality Excellent verbal and written communication skills Strong problem-solving skills and the ability to stay calm under pressure High attention to detail and exceptional organizational skills Positive, team-oriented attitude with a passion for creating memorable experiences What We Offer Competitive salary and benefits package Opportunity to travel to live events (as applicable) Fun, collaborative, and creative work environment Clear growth path in the customer experience and events space Exposure to exciting high-profile brands How to Apply: Submit your resume for consideration! Interviews will be held in person at our Culver City office beginning this week! If you're out of state we can arrange a virtual meeting. Looking forward to connecting with you!

Specialized Recruiting Group, Irvine is seeking a Customer Service Representative for a third-party logistics firm specializing in the medical device industry. This is a permanent, evaluation hire, career opportunity in the Irvine, CA area. Base compensation starts at $21.00 to $26.00/hour. Responsibilities Processing inbound calls from internal and external customers Providing customer support for medical devices and consumer electronics Researching information requests Data entry Requirements Medical device and or logistics industry experience Previous office-based customer service experience Excellent English communication skills (spoken and written) College degree a benefit but not mandatory Professional, positive and friendly personality Intermediate Word, Excel and Outlook ability At Specialized Recruiting Group, our team of employment professionals is deeply connected with local businesses that are actively hiring, giving you a competitive edge in your job search. Whether you are seeking a full time position or a contract role, our experts are here to help at no cost to you. Enjoy personalized support and access to exclusive job opportunities when you partner with Specialized Recruiting Group.

Full-Time | On-site About the Role Are you passionate about helping people plan unforgettable vacations? We're looking for an experienced Leisure Travel Agent to join our team. In this role, you'll work directly with clients to understand their travel preferences, research ideal destinations, and create customized itineraries that deliver exceptional experiences. You will manage the entire booking process-from flights and hotels to tours, transportation, and travel insurance-while providing outstanding customer service and ongoing support before, during, and after each trip. If you thrive in a fast-paced environment, have deep travel industry knowledge, and enjoy creating memorable journeys, we'd love to hear from you. What You'll Do Consult with clients to understand travel needs, interests, and budgets Research and recommend destinations, accommodations, and activities Book flights, hotels, tours, transportation, and travel insurance Prepare and deliver detailed itineraries and travel documentation Stay current on travel advisories, visa requirements, and local regulations Handle itinerary changes, cancellations, and travel emergencies Maintain accurate client profiles and booking records Promote travel packages, special deals, and upgrades Build long-term relationships with clients and ensure high satisfaction What We're Looking For 5-10 years of experience in the leisure travel industry (required) Strong proficiency with Sabre GDS or similar booking systems Excellent knowledge of domestic and international destinations Exceptional communication and customer service skills Highly organized with strong attention to detail Self-motivated and able to work independently Strong problem-solving skills, especially with travel disruptions Proficiency with Microsoft Office and online research tools High school diploma required; degree in Hospitality/Tourism a plus Why Join Us Supportive, collaborative team environment Opportunities to grow your travel expertise Access to exclusive travel deals and industry resources Meaningful work helping clients create lifelong memories How to Apply If you're a travel expert who loves designing personalized vacations, we want to meet you! Apply now with your resume and a brief summary of your travel industry experience.

Salary: Up to $60,000-$65,000 DOE We are seeking a motivated Customer Service Representative to join a growing direct-to-consumer (DTC) brand. This is a fantastic opportunity for someone looking to build their career in customer service, with room for growth within the company. Experience in fashion is not required - we welcome candidates from diverse backgrounds. Responsibilities: Provide exceptional customer support across multiple channels, ensuring timely and accurate responses. Manage orders, returns, and inquiries through Shopify and internal systems. Utilize PC and Excel to track orders, update records, and maintain customer data. Collaborate with internal teams (Operations, Marketing, and Fulfillment) to resolve issues and improve the customer experience. Identify trends and escalate recurring issues to improve processes and customer satisfaction. Assist with product launches, promotions, and seasonal campaigns by supporting customer inquiries and order management. Generate reports to track customer interactions, order fulfillment, and returns. Maintain knowledge of products and services to provide accurate information and guidance to customers. Support internal projects and initiatives that improve operational efficiency and enhance the customer experience. Qualifications: Strong communication and problem-solving skills. Comfortable using Shopify, PC, and Excel (or similar tools). Highly organized, detail-oriented, and able to manage multiple tasks. Positive attitude and willingness to learn; experience in fashion or retail is a plus but not required. What We Offer: Competitive salary up to $60-65K DOE. Growth opportunities within a dynamic DTC company. Supportive, team-oriented work environment.

We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs. Responsibilities Create a welcoming and polished experience for employees, clients, and guests. Deliver responsive, high-touch customer service in person, by phone, and through digital channels. Collaborate with teammates to share responsibilities and maintain seamless operations. Partner with other departments to direct inquiries and resolve issues efficiently. Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination. Safeguard sensitive and confidential information with the highest level of discretion. Qualifications At least 3+ years of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work A customer-first mindset, with the ability to handle requests thoughtfully and professionally. Initiative and sound judgment to manage situations independently when needed.

For those who want to keep growing, learning and evolving. We at KellyConnect hear you, and we're here for you! We're seeking a customer service representative to work at a premier employer centrally located in Irvine, California. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity. Schedule/Compensation Details: Attractive hybrid work solution that offers the best of both worlds Office Rotation: Tuesday/Thursday & every other Friday Must live in commutable distance to Irvine, California Work from Home Rotation: Monday/Wednesday & every other Friday Competitive pay rate- $26 Why should you apply:Medical and dental benefits Opportunity to gain valuable experience. Enjoy a positive and supportive work environment. Paid training to ensure you have the skills & knowledge to succeed. What's a typical day as a Customer Service Representative? You'll be: Processing product complaints through queues and other communication channels. Maintaining a positive experience while investigating complaints in a timely and courteous manner. Accurately updating databases with pertinent details & product information. Escalating issues based on severity to appropriate levels as needed. Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints. This job might be an outstanding fit if you: Have a high school diploma or equivalent. Have at least 6 months of customer service experience Have strong problem- solving and organizational skills. Are able to work in a fast-paced environment. Are able to work a hybrid work schedule comprised of weekly office & remote requirements. What happens next: Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Acerca de kelly El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año. Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.

As the department's first responder, the Tier 1 Customer Service Agent is crucial for building and maintaining the company's positive reputation. The role requires a high level of professionalism while assisting customers within our Zendesk ticketing system via phones, emails, text messages, and chat. Responsibilities also include, but are not limited to, processing customer returns, issuing refunds, handling claims, creating package replacements, supporting store associates, guiding customers through their shopping experience, troubleshooting technical issues, and triaging issues with other departments. Essential Job Functions: Provide amazing (above and beyond) service across multiple channels Provides exceptional customer service leveraging strong problem solving and professional communication skills Ensures all customer service assigned cases/activities are brought to resolution and properly communicated to the customer Uses problem solving skills and works with internal resources to analyze requests/data and determine root causes of issues Documents every customer service interaction in Shopify and Zendesk as appropriate for the interaction Adheres to Customer Service procedures to handle escalation process for tier 2/3 Works as a team member and reports issues to management that are important to area/process improvement. Uses appropriate judgment in upward communication regarding department or employee concerns. Meets performance expectations (KPIs) by achieving or exceeding departmental goals and objectives such as quality and productivity measures (AHT, CSAT, etc…) Continuously adhering to our Quality Assurance standards Contributes to team effort to help achieve department objectives Provide knowledgeable answers to questions about products, pricing and availability. Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service. Job Qualifications/Requirements: Knowledge of Zendesk is a plus Available during business hours, including evenings and weekends. Be a creative problem solver Comfortable working in a high stress fast changing environment Polite, friendly attitude to deal pleasantly with customers and agents Cheerful, engaged, and uplifting tone during customer interactions Reliable in Attendance & Punctuality Ability to work under deadlines Strong multi-tasking skills Type 45 WPM Clear and articulate speaking voice Command of the English language Bilingual in Spanish a plus Computer/Internet skills/Word/Excel Mathematical skills Organizational Skills HS Diploma Physical Demands: Sitting at a desk/computer all day. The environment is fast paced, and indoor temperature conditions apply. WINDSOR EQUAL OPPORTUNITY EMPLOYER

The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD). The Customer Experience Specialist will: Operate in a Call Center environment as a customer success advocate Receive inbound calls and make outbound calls to consumers Receive inbound text messages and facilitate outbound text messages to consumers Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers' mortgage loan inquiries/requests Effectively manage a pipeline of up to 75 loans Performing routine data entry and validation tasks Handling routine calls, emails and/or chat responses with employees, consumers &/or authorized 3rd parties Monitoring work queues and intervening as needed Interacting with multiple departments to expedite processing and/or issue resolution Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries Must request assistance for escalated and/or more complex issues to department senior associates or supervisors Meet outlined production and quality standards Follow established Policy and Procedures Performing other related duties as required and assigned Demonstrating behaviors which are aligned with the organization's desired culture and values

Work From Anywhere Licensed Agent Opportunity Help clients protect assets, manage debt, and reach financial goals with a wide range of insurance, investment, and asset solutions. Why This Opportunity Stands Out: Fully remote perfect for travelers & stay-at-home professionals No experience needed paid training & State/Federal licenses covered Flexible part-time or full-time No quotas or income caps Residual income, bonuses, stock options, & tax advantages Multiple career paths: agent, trainer, recruiter, or brokerage builder We're Looking For: Motivated self-starters ready to learn sales, networking, leadership, and client relationship skills. Requirements: 18+ & no felony record Reliable Wi-Fi & Zoom access Self-disciplined & trustworthy

Who we are Our Hotels We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act. Reference 2025-5629 Hotel The Beverly Hills Hotel Division & Department Food & Beverage - Restaurant Job Title Restaurant Reservationist Contract Type Permanent Status Full time Position Overview We care about your career and are known for having the absolute best people in the industry. When you join us as a Restaurant Reservationist you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. What you'll get As a Restaurant Reservationist at The Beverly Hills Hotel, here are just some of the great benefits you will receive: • Complimentary stays with breakfast included in all 10 Dorchester Collection hotels - stay once a year at each hotel! • 50% off at bars and restaurants within all of our Dorchester Collection hotels • World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns) • Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala • Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card • Exclusive Access to a discount platform featuring 1000s of retailers • Competitive Medical, Dental, Vision Benefit • Competitive retirement scheme As a Restaurant Reservationist at The Beverly Hills Hotel, your compensation will be $32.00 per hour. What you'll do You'll love what you do and take pride in delighting our guests: • Our Restaurant Reservationists are responsible for all reservation bookings, requests and confirmations during their day. This will include controlling the flow of work in the room by seating requests in station rotation while maintaining guest lists, following and enforcing all restaurant standards. • They work closely with the Assistant Director of F&B and Outlet Manager to manage the reservations booking and all guest requests. They are able to “sell” the restaurants to ensure our guests receives nothing but the best experience. In addition, they are knowledgeable with regards to operating hours of all food and beverage outlets, any promotions/events. • Sometimes our guests have special requests involving seating assignments, preferred needs of regular guests dietary restrictions and even special occasions. Our Restaurant Reservationists advise the managers and servers of any VIP's questions and/or specific service needs to guarantee the requests are fulfilled by our by our Food & Beverage Supervisors and Managers. • Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Restaurant Reservationists are relied upon to report these and work with several other positions to correct. • Communication is what keeps our departments running perfectly. Our Restaurant Reservationists must communicate with other departments and extended hotel team in order to ensure the alignment remains. The items shared are the essence of a day in the life of a Restaurant Reservationist, but we'll make sure you are provided with specifics on how we care for our hotel. What you'll bring • You'll bring your unique personality and passion to the role and the team. • Communication is what keeps our departments running perfectly. You have great • Communication skills with a strong customer service ethic. • Attention to detail is critical for this role. • English is the primary language used in our hotel. You can comfortably communicate in this language. Job Location USA Location 9641 Sunset Blvd 90210 Beverly Hills

Job DescriptionThis fall, SUSHISAMBA makes its highly anticipated Los Angeles debut, bringing its iconic blend of Japanese, Brazilian, and Peruvian culture to the heart of West Hollywood. With locations in some of the world's most dynamic cities-Las Vegas, London, Dubai, Singapore and now L.A.-SUSHISAMBA is known for culinary creativity, immersive design, and a high-energy atmosphere unlike any other. We're on the lookout for passionate and dynamic reservationists to join our opening team and help deliver unforgettable hospitality in a one-of-a-kind setting. What You'll Do: Availability to work evenings, weekends and most holidays Communicating clearly and effectively with guests and co-workers Answer telephones in a prompt manner with appropriate scripting Answer all email enquiries promptly, accurately and with appropriate templates, if necessary Receive and record guests' dining reservations on SevenRooms, correctly and appropriately: Accurate allocation of tables in the correct restaurant Ensuring that all appropriate communications are followed with all bookings Promote and distribute information about SUSHISAMBA events and promotions Maintain contact with the General Manager and Sales Manager to ensure that booking details are handled properly and guest concerns are addressed To stay up-to-date with general knowledge about SUSHISAMBA concept and cuisine To stay up-to-date with Los Angeles events, restaurant trends and transport issues To be able to prepare reports for the restaurant per shift, if necessary and requested. Other duties may be assigned What We're Looking For: Previous experience working as a Reservationist within a fast-paced environment Excellent communication skills in the English language both written and verbal The ability to maintain and follow processes and standards Drive and ambition with the desire to learn and grow within the team Full ownership of your role Valid documentation of your right to work in the U.S. What We Offer: $25 per hour The chance to be part of a world-renowned brand's LA debut Ongoing training and clear opportunities for growth Healthcare contributions for eligible employees with the option for employees to include dental and vision insurance 401k retirement plan Long service awards 50% discount when dining at SUSHISAMBA Holiday parties Free daily staff meals on duty Quarterly company sponsored employee events Access to 24/7 employee assistance program

Job DescriptionWe are looking for individuals who are sharp, friendly and articulate, to field all incoming calls for our restaurants. An interest and passion for food and hospitality is a big plus! Part-time position 3 shifts per week; Wednesday and Friday and Saturday availability required. 2+ years hosting/receptionist experience strongly preferred. Responsibilities include: • Answering calls using multi-line phone system • Assisting guests in making reservations • Addressing guest inquiries • Retaining new information given on a regular basis regarding each restaurant (menu updates, restaurant promotions, changes in procedures, etc.) • Addressing miscellaneous admin and data-entry projects during downtime • Supporting corporate team with administrative and office duties • Supporting restaurants with administrative and office duties as necessary • Make outbound calls to confirm reservations Required skill set: • Friendly and personable • Excellent phone etiquette • Detail-oriented and organized • Ability to multi-task This role offers growth opportunities within the corporate office and our restaurants. Based in Los Angeles, Culinary Lab creates, owns and operators a portfolio of restaurants. We also create and manage restaurants for leading real estate developers and hotel owners - driving demand and revenue at our partners' properties. Through food, ambiance, drinks, and service, our award-winning restaurants and lounges transport guests to exciting places around the world, from Peru to Italy, to Tokyo - and, of course, Los Angeles, where it all began. Culinary Lab has multiple concepts, including Hinoki & the Bird, Rosaline, Blackship, Sorra, Pizzeria Ortica, 33 Taps and Lost Property. Please see our web site at: *******************

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly. Job Responsibilities: * Answer passenger calls collecting all necessary trip information for the permissible time period. * Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively. * Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate. * Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes. * Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel. * Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries. * Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees. * Maintain accurate records and appropriate filing systems. * Communicate effectively with operations staff regarding scheduling or passenger issues. * Ability to handle multiple tasks accurately and effectively. * Excellent customer service. * Professional demeanor and appearance. * Reliable in attendance. * Team player and helpful to staff, management, and peers. Qualifications Talent Requirements: * High School diploma or equivalent. * Able to work in a fast-paced environment. * Experience in paratransit scheduling utilizing Trapeze PASS, preferred. * Possess excellent decision-making skills. * Excellent attendance record. * Excellent verbal and written communication skills. * Telephone speaking and/or call center experience. * Computer experience. * Armenian-Speaking is required Starting pay rate: $20.41/hour MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. #appcast

Job Details Anaheim, CA Part Time High School $21.00 - $22.00 Hourly None Day Hospitality - HotelDescription At Hyatt House Anaheim Convention Center, we pride ourselves on being chosen by guests for our dedicated and attentive team members. Our staff is committed to delivering efficient service and creating memorable experiences. This role is under the guidance of the Director of Sales. Position Summary: The Part-Time Reservationist at Hyatt House supports hotel sales and operations through efficient, accurate, and timely reservation management. This behind-the-scenes role focuses on processing reservations, managing daily reports, and completing repetitive administrative tasks with minimal guest interaction. This position requires exceptional attention to detail, strong organizational skills, and the ability to work independently with reliability and consistency. The Reservationist will work three days per week-Tuesday, Wednesday, and Thursday-for four hours each day. Any remaining scheduled hours will be allocated to additional duties within other assigned departments, based on operational needs. The ideal candidate is dependable, detail-oriented, and committed to maintaining accuracy in all reservation-related tasks. This role plays a key part in ensuring a smooth workflow, supporting the sales team, and contributing to the overall efficiency of hotel operations. Essential Duties and Responsibilities (Other duties may be assigned): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required. Accurately enter and update reservations in the system, making sure all details are correct and up to date. Perform regular data-entry tasks to maintain reservation records and billing information. Provide reservation information and support to the sales team when needed. Assist with special projects as assigned by the Director of Sales or General Manager. Secure payments, verify billing, and make adjustments when necessary. Explain room features, hotel amenities, services, and local area information to guests when needed. Maintain accurate room categories and inventory in the system. Greet on-site group contacts as required. Site tours to be conducted Maintain professional relationships to help secure future business. Communicate upcoming reservations and group details with the Sales and Front Desk teams. Give property tours to walk-in guests and pass qualified leads to a manager when requested. Ensure all reservations are entered daily and match the daily report. Balance house inventory twice a week. Complete daily BINGO updates. Process wholesale reservations. Separate CONQ rooms at the beginning, middle, and end of each month. Enter group rooming lists by each group's cut-off date. Update/respond to all assigned third-party site reviews as indicated. Other Essential Job Duties: (Continued) Attends hotel and department meetings and other functions required by management Communicates all pertinent information to all department heads Must be available to work weekends and holidays Arrives to work on time, ready to clock in, in a clean/pressed uniform and non-slip shoes. Must maintain high standards of personal appearance and grooming. Wears name tag at all times when at work Must be attentive, courteous and efficient at all times when dealing with the guests and co-workers Comply at all times with compliance standards and regulations to encourage safe and efficient hotel operations Establish and maintain good communications and teamwork with all employees and other departments within the hotel in such a manner that promotes harmony throughout the workplace Be familiar with all policies and hotel rules, and hotel terminology Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required work Qualifications Qualifications Requirements: 1 year of Reservation or Front Office experience is a plus, but not required (a great entry-level) Minimum age requirement of 18 years Knowledge and Skills: Ability to manage multiple tasks simultaneously while maintaining high levels of customer service and efficiency Ability to meet the needs of others in a dynamic and fast-paced setting Strong verbal and written communication abilities to effectively interact with guests, team members, and management Capable of quickly identifying issues and implementing effective solutions to maintain smooth front desk operations Efficiently prioritize tasks and manage time to meet deadlines and handle high volumes of guest check-ins and check-outs Meticulous in handling guest requests, processing transactions, and maintaining accurate records Prepared to handle emergencies and unexpected situations calmly and effectively, ensuring the safety and satisfaction of guests Reasoning Ability: As a part-time Reservationist at Hyatt House, you'll need strong reasoning skills to excel in this behind-the-scenes role. While guest interaction is minimal, your ability to exercise sound judgment in managing reservations and resolving issues is crucial. This position involves repetitive tasks, requiring attention to detail and the ability to anticipate potential challenges in the reservation process. Your reasoning skills will ensure that operations run smoothly, maintaining high service standards and supporting the hotel's sales efforts effectively. Your role is essential in providing a seamless experience for guests through efficient and accurate reservation management. Physical Demands: As a part-time Reservationist at Hyatt House, you will primarily work behind the scenes in a role that requires minimal guest interaction. This position involves repetitive tasks that demand focus and attention to detail. You will spend extended periods seated at a desk, handling reservations and managing booking systems. The role requires strong visual acuity for tasks such as data entry and reviewing reservation details. Reasonable accommodations can be arranged to support individuals with disabilities in performing these duties. Physical Demands Continued: Primarily stationary work with minimal standing or walking. Frequent repetitive tasks, primarily using hands for typing and handling documents. Light lifting, up to 10 pounds, is occasionally required. Minimal reaching and bending; no heavy lifting or carrying. Occasional use of stairs, but no crawling or climbing needed. Work may involve sitting for extended periods with normal neck motion. Limited need for physical exertion or interaction with guests. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The setting in the work environment is indoors and the noise level is usually moderate. Hotel Standards must be demonstrated at all times while on duty. This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

CBP Air Interdiction Agent Air and Marine Operations (AMO), a component of U.S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America. If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent. AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process. Notably, seasoned pilots and those with military training are in demand-APPLY TODAY! Duty Locations Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO.You must be willing to work at any duty location within the region you select to include but not limited to the following: Southeast Region: Homestead, FL and CAMB: Aguadilla, PR Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX NASOC UAS locations: Sierra Vista, AZ; San Angelo, TX Duties and Responsibilities As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties include: • Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels. • Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities. • Collecting, refining, and analyzing strategic and tactical intelligence. • Supporting search and rescue and humanitarian efforts. Salary and Benefits Begin your career as an Air Interdiction Agent (AIA) and make up to $106,000 -$127,000 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below) and overtime pay, up to 25% of your salary. Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive. This career ladder position has a grade level progression of GS-11, GS-12, and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval). Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR + LEAP). • GS-11, 1st year annual pay - $106,588 • GS-12, 2nd year annual pay - $127,754 • GS-13, 3rd year annual pay - $151,817 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR + LEAP + 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX). • GS-11, 1st year annual pay - $115,115 • GS-12, 2nd year annual pay - $137,974 • GS-13, 3rd year annual pay - $164,071 Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR + LEAP + 25% Recruitment Incentive CAMB location only; Aguadilla, PR). • GS-11, 1st year annual pay - $127,906 • GS-12, 2nd year annual pay - $153,305 • GS-13, 3rd year annual pay - $182,302 Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering. Qualifications Experience: You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as: • Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed. • Evaluating information rapidly and making judicious decisions promptly during in-flight operations. • Developing strategies and coordinating aircraft and ground assets. • Using information systems and databases to conduct information surveys, queries, update files and disseminate information. • Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot. Hiring Minimums: Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings: • Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating. • Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument. • Helicopter Rated: Rotorcraft Helicopter with instrument rating. • Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot). Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours. 250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025. FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position. Apply at 750 hours total time: Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment. Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months. This qualification requirement is currently being waived by OPM through August 5, 2025) UAS Flight Hours: Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours. These hours may be credited towards satisfying the "Total flight time" 1,500 flight hour requirement only. UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night. Flight hour logbooks will be required at the time of your Flight Assessment for verification. Other Requirements Citizenship: You must be a U.S. Citizen to apply for this position. Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years. Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS). In accordance with DHS Management Directive 251-03, the "day before an individual's 37th birthday" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS. The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement. NOTE: The Commissioner of CBP has approved a temporary increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position. Age Waiver: Creditable law enforcement officer service - Covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d), or creditable service covered by Title 5 U.S.C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d). Veterans' Preference Eligibility: To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision Isabella v. Dept of State, the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.S.C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application. Training: This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures. Travel Required: You may be expected to travel for this position based on operational needs. How to Apply There Are Three Ways to Apply to Become an Air Interdiction Agent: 1. Fill out the Air Interdiction Agent applicant checklist and email it to a recruiter at ...@cbp.dhs.gov along with a copy of your resume; OR 2. Apply on USAJOBS ; OR 3. Apply on Airline Apps. Stay Updated - Opt into CBP's talent repository (highly recommended) by selecting the Contact a Recruiter button. For Position of Interest select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions. You'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.