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Become An Agent

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Working As An Agent

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $37,190

    Average Salary

What Does An Agent Do At Best Buy

* Delighting clients by ensuring a smooth end-to-end delivery process
* Moving client products safely into their home, while unboxing, installing and checking functionality
* Determining the best way to bring merchandise into client’s homes
* Assisting clients in completing all paperwork and obtaining appropriate documentation for proof of delivery
* Hauling away client’s previous technology products either alone or leading two person teams
* Providing training to newly on-boarded Geek Squad drivers

What Does An Agent Do At Autozone

* Communicating with stores to update and relay information in regards to product liability claims.
* Communicating with service centers regarding diagnostic procedures and decision making in regards to product liability claims.
* Communicating with customers to update them on the progress of the claim or to discuss the decision that was made on the claim.
* Documenting all information associated with product liability claims after a discussion with the store, customer or service center.
* Working with product vendors to help trouble shoot problems in regards to product liability claims.
* Auditing invoices from customers, commercial accounts and service centers to make sure they match the work that was authorized.
* Make decisions resulting in payment of settlement to customers and service centers.
* Negotiates claim settlements between product vendors and AutoZone customers

What Does An Agent Do At New York Life Insurance Company

* Devise strategies to help agents better use our new digital tools to run their businesses more efficiently and generate more sales, driving system usage and engagement
* Make proactive calls to NYL agents in an effort to increase their understanding and usage of our digital productivity tools
* Field inbound calls from agents in regards to understanding and using capabilities within our digital productivity tools
* Partner with internal teams to generate mass communications and training materials to drive usage and engagement with our digital productivity tools
* Collect agent feedback and digital experiences to and synthesize for product management team to influence future development of our digital platform
* Become an expert in New York Life’s digital productivity tools, including our new Salesforce.com-based CRM platform
* Functional Knowledge** **:
* Bachelor Degree
* Minimum of 0
* years of relevant experience
* Experience with Digital Technology and Marketing, Salesforce.com
* Provide SME to Agency training team, collect and synthesize agent feedback from product management team
* Leadership** **:** Informally work together, share insights and solutions, and coach each other
* Problem Solving** **:** Provide custom coaching and direction for agents based on the specific needs of their business
* Decision Making / Nature of Impact** **:** Responsible for hitting certain activity-based metrics (# of calls, # of coaching sessions, etc

What Does An Agent Do At Salesforce.Com, Inc.

* Respond to customer requests that have been escalated from Tier 1 support analysts.
* Answer technical questions, solve technical problems, and suggest appropriate workarounds related to supported applications.
* Resolve customer service issues and skillfully manage complex customer service problems.
* Manage customers' expectations and experience in a way that results in high customer satisfaction.
* Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
* Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the Salesforce community.
* Research, document, escalate cases according to procedure.
* Actively participate in job related training.
* Assist with the design and delivery of product and other technical training.
* Review support cases for technical and troubleshooting accuracy.
* Define and describe technical best practices.
* Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.
* Complete assigned project responsibilities

What Does An Agent Do At Kelly Services

* What do you have to be able to do to achieve the desired results of your job? Include management
* and leadership responsibilities for work team leaders.)
* Complete work orders daily
* Assist members with jump starting cars
* Escort customers
* Drive vehicles in and out of facility
* Clean, vacuum and wash vehicles according to criteria
* Shrink wrap vehicle for storage
* Secure personal documents according to criteria
* Maintain a clean yard
* Maintain spill response
* Maintain neat, organized building/shop
* Maintain a safe working environment according to criteria
* Performs other duties as assigned

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How To Become An Agent

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.


Customer service representatives typically need a high school diploma.


Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Agent jobs

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Agent Career Paths

Operations Manager Plant Manager General Manager
Account Manager
5 Yearsyrs
Security Officer Service Technician Service Manager
Branch Manager
6 Yearsyrs
Driver Delivery Driver Operations Manager
Business Development Manager
9 Yearsyrs
Service Representative Home Health Aid Call Center Representative
Call Center Manager
6 Yearsyrs
Project Manager Program Manager General Manager
Director Of Sales
10 Yearsyrs
Operations Manager General Manager
District Manager
7 Yearsyrs
Consultant Senior Software Engineer Product Manager
District Sales Manager
7 Yearsyrs
Security Officer Technician Service Manager
General Manager
7 Yearsyrs
Project Manager Senior Project Manager Senior Product Manager
Marketing Director
7 Yearsyrs
Representative Supervisor Assistant Manager
Office Manager
5 Yearsyrs
Driver Dispatcher Operations Manager
Operations Director
9 Yearsyrs
Owner Driver Dispatcher
Operations Manager
7 Yearsyrs
Specialist Analyst Business Analyst
Product Manager
7 Yearsyrs
Delivery Driver Operations Manager Account Executive
Relationship Manager
6 Yearsyrs
Senior Agent Branch Manager Account Manager
Sales Account Manager
6 Yearsyrs
Consultant Senior Consultant Product Manager
Sales And Marketing Manager
6 Yearsyrs
Representative Specialist Account Manager
Sales Manager
5 Yearsyrs
Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Owner Maintenance Technician Project Manager
Senior Project Manager
12 Yearsyrs
Delivery Driver Service Technician General Manager
Territory Manager
7 Yearsyrs
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Agent Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • German

  • Chinese

  • Arabic

  • Italian

  • Mandarin

  • Japanese

  • Russian

  • Korean

  • Hindi

  • Vietnamese

  • Cantonese

  • Urdu

  • Carrier

  • Croatian

  • Polish

  • Tagalog

  • Dutch

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Agent Education


Unfortunately we don’t have enough data for this section.

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Real Agent Salaries

Job Title Company Location Start Date Salary
Photography Agent JS Reps Corp New York, NY Jan 11, 2013 $125,000
Photography Agent JS Reps Corp. New York, NY Jan 15, 2011 $95,320
Photography Agent JS Reps Corp New York, NY Feb 07, 2011 $95,320
Agent Hear We Go Again Inc. Los Angeles, CA Feb 10, 2015 $75,000
Agent-Womensboard L.A. Models, Inc. Los Angeles, CA Jan 18, 2016 $75,000
Multi Lingual Agent OG Realty Berwyn, IL Oct 01, 2011 $72,000
Multi Lingual Agent O.G. Realty LLC Berwyn, IL Oct 01, 2011 $72,000
Opex Lean Change Agent Ingersoll Rand Company Pueblo, CO Jan 09, 2015 $68,250
Opex Lean Change Agent Ingersoll Rand Company Pueblo, CO Sep 01, 2015 $68,250
Agent Creative Artists Agency Los Angeles, CA Aug 10, 2015 $65,000
Success Agent Salesforce.Com Inc. San Francisco, CA Sep 11, 2016 $61,235
Agent TBA Representation LLC New York, NY Sep 09, 2013 $60,000
Photographers Agent Norma Jean Markus Inc. New York, NY May 20, 2011 $58,436 -
Sourcing Agent 7 Division, Inc. Los Angeles, CA Nov 03, 2016 $55,453
Agent William Morris Endeavor Entertainment LLC Beverly Hills, CA Jan 09, 2016 $55,000
Agent William Morris Endeavor Entertainment, LLC Beverly Hills, CA Aug 04, 2010 $55,000
Baseball Agent All Bases Covered SM LLC Scottsdale, AZ Sep 20, 2016 $55,000
Wholesale Buyung Agent Ms Grand, Inc. Lanham, MD Nov 08, 2007 $52,467
Photo Agent Norma Jean Markus New York, NY May 15, 2013 $52,175 -
Agent/Producer Creative Asset Inc. New York, NY May 01, 2011 $51,600
Agent University of Maryland College Park Salisbury, MD Aug 01, 2012 $48,250
Agent University of Maryland College Park Salisbury, MD Sep 01, 2012 $48,250
Sourcing Agent Eastern Edge Inc. North Bergen, NJ Sep 21, 2013 $48,147
Sourcing Agent Eastern Edge Inc. North Bergen, NJ Sep 27, 2013 $48,147
Photographers Agent Norma Jean Markus New York, NY May 15, 2013 $48,001
Photographic Agent Total Management, Inc. New York, NY Oct 01, 2011 $47,000
Agent Jed Root, Inc. New York, NY Jan 15, 2011 $46,958

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Top Skills for An Agent


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Top Agent Skills

  1. Insurance Products
  2. Financial Services
  3. Life Insurance
You can check out examples of real life uses of top skills on resumes here:
  • Exceeded all set goals for production on all Insurance products as well as Retention of business sold.
  • Determined customers' financial services needs and prepared proposals to sell services that address their needs.
  • Execute sales and marketing duties related to auto, home, and life insurance (also licensed in health).
  • Placed outbound phone calls to potential clients with current loan information and provided literature via email and US mail upon request.
  • Conducted data entry on a computer application.

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