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PERSONALIZED JOBS

Become An Agent

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Working As An Agent

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $37,190

    Average Salary

What Does An Agent Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become An Agent

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Agent jobs

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Agent Career Paths

Agent
Operations Manager Plant Manager General Manager
Account Manager
5 Yearsyrs
Security Officer Service Technician Service Manager
Branch Manager
6 Yearsyrs
Driver Delivery Driver Operations Manager
Business Development Manager
9 Yearsyrs
Service Representative Home Health Aid Call Center Representative
Call Center Manager
6 Yearsyrs
Project Manager Program Manager General Manager
Director Of Sales
10 Yearsyrs
Operations Manager General Manager
District Manager
7 Yearsyrs
Consultant Senior Software Engineer Product Manager
District Sales Manager
7 Yearsyrs
Security Officer Technician Service Manager
General Manager
7 Yearsyrs
Project Manager Senior Project Manager Senior Product Manager
Marketing Director
7 Yearsyrs
Representative Supervisor Assistant Manager
Office Manager
5 Yearsyrs
Driver Dispatcher Operations Manager
Operations Director
9 Yearsyrs
Owner Driver Dispatcher
Operations Manager
7 Yearsyrs
Specialist Analyst Business Analyst
Product Manager
7 Yearsyrs
Delivery Driver Operations Manager Account Executive
Relationship Manager
6 Yearsyrs
Senior Agent Branch Manager Account Manager
Sales Account Manager
6 Yearsyrs
Consultant Senior Consultant Product Manager
Sales And Marketing Manager
6 Yearsyrs
Representative Specialist Account Manager
Sales Manager
5 Yearsyrs
Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Owner Maintenance Technician Project Manager
Senior Project Manager
12 Yearsyrs
Delivery Driver Service Technician General Manager
Territory Manager
7 Yearsyrs
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Average Length of Employment
IRS Agent 7.1 years
Theatrical Agent 4.6 years
Athletic Agent 4.5 years
District Agent 4.2 years
Music Agent 4.1 years
Signing Agent 3.9 years
General Agent 3.9 years
Revenue Agent 3.9 years
Undercover Agent 3.7 years
Land Agent 3.6 years
Business Agent 3.4 years
Senior Agent 3.4 years
Distribution Agent 3.3 years
Travel Agent 3.3 years
Lead Agent 3.3 years
County Agent 3.3 years
Treasury Agent 3.2 years
Shipping Agent 3.1 years
Operations Agent 3.1 years
Publicity Agent 3.1 years
Commercial Agent 3.1 years
Title Agent 3.0 years
Fiscal Agent 2.9 years
Traffic Agent 2.9 years
Buyers' Agent 2.9 years
Enrolled Agent 2.9 years
Closing Agent 2.9 years
Sports Agent 2.9 years
Talent Agent 2.9 years
Mail Agent 2.8 years
Advance Agent 2.8 years
Humane Agent 2.8 years
Freight Agent 2.8 years
Debit Agent 2.7 years
Farm Agent 2.7 years
Air Export Agent 2.7 years
Booking Agent 2.7 years
Escrow Agent 2.7 years
Service Specialist 2.7 years
Recovery Agent 2.6 years
Tax Agent 2.6 years
Literary Agent 2.6 years
Commissary Agent 2.5 years
Claim Agent 2.5 years
Insurance Agent 2.5 years
Modeling Agent 2.5 years
Licensed Agent 2.5 years
Ticket Agent 2.4 years
Fuel Agent 2.4 years
Field Agent 2.4 years
Compensation Agent 2.4 years
Advertising Agent 2.4 years
Station Agent 2.4 years
Bonding Agent 2.3 years
Direct Sales Agent 2.3 years
Rental Agent 2.3 years
Printing Agent 2.3 years
Front Line Agent 2.3 years
Tour Agent 2.2 years
Air Cargo Agent 2.2 years
Fish Agent 2.2 years
Finance Agent 2.2 years
Cargo Agent 2.2 years
Gate Agent 2.1 years
Warehouse Agent 2.1 years
Service Associate 2.1 years
Scale Agent 2.1 years
Representative 2.1 years
Installment Agent 2.1 years
Geek Squad Agent 2.0 years
Front Office Agent 2.0 years
Customer Agent 2.0 years
Service Agent 2.0 years
Sales Agent 2.0 years
Ramp Agent 2.0 years
Reservations Agent 2.0 years
Agent 2.0 years
Passenger Agent 1.9 years
Flight Agent 1.9 years
Agent Assistant 1.9 years
Support Agent 1.9 years
Inside Sales Agent 1.9 years
Career Agent 1.9 years
Route Agent 1.8 years
Casting Agent 1.8 years
Car Rental Agent 1.8 years
Oil Agent 1.8 years
Leasing Agent 1.8 years
Author's Agent 1.8 years
Television Agent 1.8 years
Transfer Agent 1.7 years
Home Agent 1.7 years
Marketing Agent 1.7 years
Billing Agent 1.7 years
Service Desk Agent 1.7 years
Scheduling Agent 1.6 years
Adoption Agent 1.6 years
Front Desk Agent 1.6 years
Baggage Agent 1.6 years
CIA Agent 1.6 years
Collection Agent 1.6 years
Disbursing Agent 1.5 years
Help Desk Agent 1.5 years
Welcome Desk Agent 1.5 years
Assignment Agent 1.4 years
Consultation Agent 1.4 years
Contact Agent 1.4 years
Call Center Agent 1.3 years
Phone Agent 1.2 years
Cotton Agent 1.0 years
Call Agent 1.0 years
Cabin Agent 0.9 years
Top Employers Before
Cashier 12.8%
Manager 5.4%
Internship 4.4%
Server 3.2%
Supervisor 2.9%
Owner 2.5%
Top Employers After
Cashier 8.0%
Manager 6.3%
Owner 4.5%
Supervisor 4.2%
Server 3.1%
Associate 2.7%
Internship 2.7%

Agent Demographics

Gender

Female

50.0%

Male

47.5%

Unknown

2.4%
Ethnicity

White

77.9%

Hispanic or Latino

12.8%

Asian

7.0%

Unknown

1.7%

Black or African American

0.6%
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Languages Spoken

Spanish

62.5%

French

9.9%

Portuguese

3.2%

German

3.1%

Chinese

2.8%

Arabic

2.6%

Italian

2.4%

Mandarin

2.3%

Japanese

2.0%

Russian

1.9%

Korean

1.4%

Hindi

1.1%

Vietnamese

0.9%

Cantonese

0.7%

Urdu

0.7%

Carrier

0.6%

Croatian

0.5%

Polish

0.5%

Tagalog

0.4%

Dutch

0.4%
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Agent Education

Schools

University of Phoenix

26.0%

Liberty University

5.9%

Ashford University

5.7%

Kaplan University

5.1%

Strayer University

5.0%

Weber State University

4.1%

Miami Dade College

4.1%

American InterContinental University

4.0%

Arizona State University

3.8%

Florida International University

3.6%

Utah State University

3.5%

Southern New Hampshire University

3.5%

Salt Lake Community College

3.4%

Utah Valley University

3.4%

University of Memphis

3.2%

Michigan State University

3.2%

West Virginia University

3.2%

Middle Tennessee State University

3.1%

Texas Tech University

3.1%

Mississippi State University

3.0%
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Majors

Business

30.8%

Criminal Justice

8.0%

Psychology

5.6%

Accounting

5.2%

Communication

4.7%

Management

4.2%

General Studies

4.1%

Marketing

3.9%

Finance

3.7%

Computer Science

3.6%

Health Care Administration

3.5%

Nursing

3.0%

Education

3.0%

Medical Assisting Services

2.8%

Liberal Arts

2.6%

Political Science

2.5%

English

2.4%

Information Technology

2.2%

Computer Information Systems

2.0%

Insurance

2.0%
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Degrees

Bachelors

36.7%

Other

32.0%

Associate

13.4%

Masters

9.7%

Certificate

4.5%

Diploma

1.6%

Doctorate

1.1%

License

1.0%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Agent Salaries

Job Title Company Location Start Date Salary
Photography Agent JS Reps Corp New York, NY Jan 11, 2013 $125,000
Photography Agent JS Reps Corp New York, NY Feb 07, 2011 $95,320
Photography Agent JS Reps Corp. New York, NY Jan 15, 2011 $95,320
Agent-Womensboard L.A. Models, Inc. Los Angeles, CA Jan 18, 2016 $75,000
Agent Hear We Go Again Inc. Los Angeles, CA Feb 10, 2015 $75,000
Multi Lingual Agent O.G. Realty LLC Berwyn, IL Oct 01, 2011 $72,000
Multi Lingual Agent OG Realty Berwyn, IL Oct 01, 2011 $72,000
Opex Lean Change Agent Ingersoll Rand Company Pueblo, CO Sep 01, 2015 $68,250
Opex Lean Change Agent Ingersoll Rand Company Pueblo, CO Jan 09, 2015 $68,250
Global Sourcing Agent Teknor Apex Pawtucket, RI Aug 01, 2013 $68,000
Global Sourcing Agent Teknor Apex Pawtucket, RI Sep 01, 2010 $68,000
Agent Creative Artists Agency Los Angeles, CA Aug 10, 2015 $65,000
Success Agent Salesforce.Com Inc. San Francisco, CA Sep 11, 2016 $61,235
Sourcing Agent 7 Division, Inc. Los Angeles, CA Nov 03, 2016 $55,453
Agent William Morris Endeavor Entertainment LLC Beverly Hills, CA Jan 09, 2016 $55,000
Baseball Agent All Bases Covered SM LLC Scottsdale, AZ Sep 20, 2016 $55,000
Agent William Morris Endeavor Entertainment, LLC Beverly Hills, CA Aug 04, 2010 $55,000
User Experience Agent Aquent LLC Dallas, TX Sep 19, 2010 $53,269 -
$85,000
Photo Agent Norma Jean Markus New York, NY May 15, 2013 $52,175 -
$62,610
Agent/Producer Creative Asset Inc. New York, NY May 01, 2011 $51,600
Art and Photography Agent The Collective Shift LLC New York, NY Sep 02, 2015 $50,000 -
$55,000
Art and Photography Agent The Collective Shift LLC New York, NY Sep 10, 2015 $50,000 -
$55,000
Agent University of Maryland College Park Salisbury, MD Aug 01, 2012 $48,250
Agent University of Maryland College Park Salisbury, MD Sep 01, 2012 $48,250
Sourcing Agent Eastern Edge Inc. North Bergen, NJ Sep 27, 2013 $48,147
Sourcing Agent Eastern Edge Inc. North Bergen, NJ Sep 21, 2013 $48,147
Photographers Agent Norma Jean Markus New York, NY May 15, 2013 $48,001
Photographic Agent Total Management, Inc. New York, NY Oct 01, 2011 $47,000

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Top Skills for An Agent

InsuranceProductsFinancialServicesLifeInsurancePhoneCallsDataEntryInboundCallsInternetAutoSafetyRealEstateHealthInsuranceOutboundCallsCreditCardInsurancePoliciesTechnicalSupportCustomerSatisfactionTMedicalRecordsNewClientsPotentialClients

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Top Agent Skills

  1. Insurance Products
  2. Financial Services
  3. Life Insurance
You can check out examples of real life uses of top skills on resumes here:
  • Exceeded all set goals for production on all Insurance products as well as Retention of business sold.
  • Determined customers' financial services needs and prepared proposals to sell services that address their needs.
  • Execute sales and marketing duties related to auto, home, and life insurance (also licensed in health).
  • Placed outbound phone calls to potential clients with current loan information and provided literature via email and US mail upon request.
  • Conducted data entry on a computer application.

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