Where do you want to work?
Deal with People
Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.Education
Customer service representatives typically need a high school diploma.Training
Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.
General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.
In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.Licenses, Certifications, and Registrations
Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.Important Qualities
Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.
Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.
Interpersonal skills. Representatives should be able to create positive interactions with customers.
Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.
Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.
|Job Title||Company||Location||Start Date||Salary|
|Photography Agent||JS Reps Corp||New York, NY||Jan 11, 2013||$125,000|
|Photography Agent||JS Reps Corp.||New York, NY||Jan 15, 2011||$95,320|
|Photography Agent||JS Reps Corp||New York, NY||Feb 07, 2011||$95,320|
|Agent||Hear We Go Again Inc.||Los Angeles, CA||Feb 10, 2015||$75,000|
|Agent-Womensboard||L.A. Models, Inc.||Los Angeles, CA||Jan 18, 2016||$75,000|
|Multi Lingual Agent||OG Realty||Berwyn, IL||Oct 01, 2011||$72,000|
|Multi Lingual Agent||O.G. Realty LLC||Berwyn, IL||Oct 01, 2011||$72,000|
|Opex Lean Change Agent||Ingersoll Rand Company||Pueblo, CO||Jan 09, 2015||$68,250|
|Opex Lean Change Agent||Ingersoll Rand Company||Pueblo, CO||Sep 01, 2015||$68,250|
|Agent||Creative Artists Agency||Los Angeles, CA||Aug 10, 2015||$65,000|
|Success Agent||Salesforce.Com Inc.||San Francisco, CA||Sep 11, 2016||$61,235|
|Agent||TBA Representation LLC||New York, NY||Sep 09, 2013||$60,000|
|Photographers Agent||Norma Jean Markus Inc.||New York, NY||May 20, 2011||$58,436 -
|Sourcing Agent||7 Division, Inc.||Los Angeles, CA||Nov 03, 2016||$55,453|
|Agent||William Morris Endeavor Entertainment LLC||Beverly Hills, CA||Jan 09, 2016||$55,000|
|Agent||William Morris Endeavor Entertainment, LLC||Beverly Hills, CA||Aug 04, 2010||$55,000|
|Baseball Agent||All Bases Covered SM LLC||Scottsdale, AZ||Sep 20, 2016||$55,000|
|Wholesale Buyung Agent||Ms Grand, Inc.||Lanham, MD||Nov 08, 2007||$52,467|
|Photo Agent||Norma Jean Markus||New York, NY||May 15, 2013||$52,175 -
|Agent/Producer||Creative Asset Inc.||New York, NY||May 01, 2011||$51,600|
|Agent||University of Maryland College Park||Salisbury, MD||Aug 01, 2012||$48,250|
|Agent||University of Maryland College Park||Salisbury, MD||Sep 01, 2012||$48,250|
|Sourcing Agent||Eastern Edge Inc.||North Bergen, NJ||Sep 21, 2013||$48,147|
|Sourcing Agent||Eastern Edge Inc.||North Bergen, NJ||Sep 27, 2013||$48,147|
|Photographers Agent||Norma Jean Markus||New York, NY||May 15, 2013||$48,001|
|Photographic Agent||Total Management, Inc.||New York, NY||Oct 01, 2011||$47,000|
|Agent||Jed Root, Inc.||New York, NY||Jan 15, 2011||$46,958|
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