Agent job description

Job DescriptionJob Description

You're serious about your career, and rest assured you've come to the right place. At BMW of Monrovia , a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Purpose:

Our world class organization currently has an opening for our loaner car department as a Transportation Agent.

Duties and Responsibilities:

· Assist customers during rental car process, preparing vehicles, and during transaction process.

· Aid staff in handling escalated customer needs.

· Maintain and adhere to rental policies and procedures

Join us now for an exciting and fast paced opportunity!!!

It's time to make the most important move of your career: the move to BMW of Monrovia. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the BMW of Monrovia difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Qualifications

· Experience at a rental car facility

· Good organization skills and attention to detail

· Must have excellent communication skills

· All applicants must be authorized to work in the USA

· All applicants must perform duties and responsibilities in a safe manner

· All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license

Additional Information

All your information will be kept confidential according to EEO guidelines.

DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following: Maintain Operational Excellence: Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo Apply basic industry knowledge to respond to customer requests Learn and Execute/Coordinate tasks on the shipments to meet all customer SOP requirements.
Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc. Learn and understand pricing. Complete low to medium complexity customer quotes Facilitate Relationships: Communicate clearly, timely, and effectively with Customers, CHR offices, Agents, and Outside Vendors Promote a positive working relationship for all team members
Understand and learn to leverage CHR's network of departments, support teams and leadership. Other Activities: Ensure customer SOPs are maintained and adhered to Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS Required: High school diploma or GED Basic proficiency in Microsoft Office Suite of programs
Preferred: Associate's or bachelor's degree from an accredited college or university Strong communication, prioritization, and multi-tasking skills Proven critical-thinking and problem-solving skills to adapt to ever-changing tasks and customer needs High level of attention to detail Values a diverse and inclusive work environment
Disclaimer:This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.Equal Opportunity and Affirmative Action EmployerC.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan) Prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term Disability Paid and floating holidays Paid time off (PTO) Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE page.

This is an onsite Tampa, FL opportunity that is currently remote based position paying $17 an hour, ability to earn over-time as necessary and day one benefits. Wipro also offers many opportunities for career advancement within this engaging and exciting culture.
Job Description/Responsibilities
Investigate activity on customer accounts to establish validity, perform financial remediation and/or apply measures to prevent further fraudulent acts
• Investigate transaction/user accounts for any policy violations
• Utilize multiple systems/windows to gather data
• Update incident status, accurately notate accounts/transactions
• Manage customer “Rewards” account status and security
• Route escalations to defined points of contact
• Refunding credit cards and other payment instrument
• Cancel suspected fraud orders and flag known criminal devices to prevent use
• Weekly schedule must include one weekend day: Sunday-Thursday or Tuesday through Saturday
Desired skills:
Moderate computer skills - Knowledge of standard MS Office programs (Word, Excel)
• Ability to navigate multiple computer screens with multiple systems/windows
• Ability to communicate effectively both written and verbally
• High school diploma or equivalent
• One year previous experience in the fraud or analysis industry
Wipro Ltd is a leading global information technology, consulting, and business process services company with over 200,000 dedicated employees serving clients across six continents in 70 countries.
Job Type:
Full-time. Benefits: 401(k) with match, Health, Dental, and Vision insurance, Disability insurance, Flexible spending account, Health savings account, Life insurance, Paid time off/vacation and more.
Roles & Responsibilities
Investigate activity on customer accounts to establish validity, perform financial remediation and/or apply measures to prevent further fraudulent acts
• Investigate transaction/user accounts for any policy violations
• Utilize multiple systems/windows to gather data
• Update incident status, accurately notate accounts/transactions
• Manage customer “Rewards” account status and security
• Route escalations to defined points of contact
• Refunding credit cards and other payment instrument
• Cancel suspected fraud orders and flag known criminal devices to prevent use
Qualifications
Moderate computer skills - Knowledge of standard MS Office programs (Word, Excel)
• Ability to navigate multiple computer screens with multiple systems/windows
• Ability to communicate effectively both written and verbally
• High school diploma or equivalent
• One year previous experience in the fraud or analysis industry
Wipro Ltd is a leading global information technology, consulting, and bu
Not ready to apply? Connect with us for general consideration.