Agent resume examples from 2025
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How to write an agent resume
Craft a resume summary statement
Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in agent-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These tips will help you demonstrate why you are the perfect fit for the agent position.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on an agent resume:
- Insurance Products
- Customer Service
- Life Insurance
- HR
- Inbound Calls
- Financial Services
- Real Estate
- Outbound Calls
- Health Insurance
- Windows
- Customer Issues
- Credit Card
- Troubleshoot
- Telephone Calls
- Insurance Policies
- Computer System
- Administrative Tasks
- Customer Inquiries
- Product Knowledge
- PowerPoint
- Customer Care
- Customer Calls
- Customer Complaints
- Customer Accounts
- Customer Support
- Cold Calls
- Call Handling
- Travel Industry
- Annuities
- Pay Structure
Zippia’s AI can customize your resume for you.
How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the agent position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write agent experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are examples from great agent resumes:
Work history example #1
Cargo Agent
Reliant Energy Retail Holdings
- Acted as the communication between EOG Resources Inc and landowners.
- Filed export declarations through Automated Export System.
- Provided logistics services to the top automotive manufacturers in North America, South America, Europe, Japan and Australia.
- Ensured superior customer experience by addressing customers internet and in home networking problems.
- Negotiated R/W fiber easements, cellular communications facility sites, and settled construction damage claims and performed abstracting and permitting requirements.
Work history example #2
Agent
First Transit
- Handled all emails referring to future trips, promotions or new programs.
- Provided employee training on compliance related topics, policies, or procedures.
- Adhered to strict HIPAA compliance and Quality monitoring procedures and scripts.
- Performed Security sweeps when needed and assisted TSA on notifying them of any suspicious activity.
- Established and maintained an effective communication system between upper management and front line team.
Work history example #3
Cargo Operations Agent
OnTrac
- Vacuumed aircraft upholstery, cleaned windows and serviced galleys.
- Assisted in training new employees and assist with recurrent FAA Mandated training classes.
- Handled waybills on imported cargo from Korean Air Warehouse inventory control Handled incoming calls from cargo agents and trucking companies
- Supported high-level logistics operations for all air and ocean export/imports to ensure accuracy and efficiency.
- Coordinated transportation and logistics issues with imports.
Work history example #4
Agent
Humana
- Licensed 240 Health agent enrolling Medicare participants in Humana products and services
- Enrolled Medicare recipients in health plans that were beneficial to each individual customer needs.
- Completed extensive training for Medicare, Individual Major Medical and Individual Dental and Vision plans.
- Explained all aspects of Health Insurance plans and Medicare Guidelines.
- Assisted several departments in achieving their daily goals of service (underwriting service applications).
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from agent resumes:
Bachelor's Degree in business
DeVry University, Oakbrook Terrace, IL
2014 - 2017
Highlight your agent certifications on your resume
If you have any additional certifications, add them to the certification section.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
If you have any of these certifications, be sure to include them on your agent resume:
- Certified Professional, Life and Health Insurance Program (CPLHI)
- Certified Pharmacy Technician (CPhT)
- Certified Management Accountant (CMA)
- International Accredited Business Accountant (IABA)
- Certified Medical Office Manager (CMOM)
- Certified Information Technology Professional (CITP)
- Rich Media Communication with Adobe Flash Professional CS6 (Fl)
- Certified Network Computer Technician (CNCT)
- Patient Care Technician
- Computer Service Technician (CST)