Agents are individuals who are employed by their clients to represent them in various dealings. Agents are usually employed by people in the show business industry, such as actors, writers, or directors. They meet people who are interested in dealing with their clients. They listen to the plans and vision for the project and assess if the project fits their clients' interests or public image. In the case of agents whose clients are actors, they send their clients to auditions upon review of the project details. Agents are also responsible for negotiating terms on behalf of their clients, such as salary, royalties, and set benefits, among others. They also inform the project leaders of their clients' demands on set. Agents are expected to be business-savvy and good negotiators.

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Agent Responsibilities

Here are examples of responsibilities from real agent resumes representing typical tasks they are likely to perform in their roles.

  • Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
  • Verify documentation and coding using CPT and ICD-9 correct coding standards.
  • Assist TANF customers with obtaining employment.
  • Direct compliance with all CPT and Medicare guidelines.
  • Train BDC representatives on phone skills and CRM use.
  • Bill appropriate ICD-9 codes to the correct insurance companies.
  • Determine the eligibility of each prospect base on CMS guidelines.
  • Research patients medical records for insurance compliant testing and ICD-9 codes.
  • Work as a BDC agent for both the sales and service departments.
  • Open and run own office, take care of bookkeeping and inventory control.
  • Invoice all incoming service work orders, screen and filter work orders for accuracy and thoroughness.
  • Analyze aging reports, invoice registries, and bank statements for financial discrepancies prior to audit.
  • Assist with CSR duties as well as quoted new and existing clients in the personal lines insurance needs
  • Assist with open house displays, organize client records, contracts, and MLS reports for client-buyers.
  • Promote special programs and incentives to the client which include warranties and special pricing the dealership are offering.

Agent Job Description

When it comes to understanding what an agent does, you may be wondering, "should I become an agent?" The data included in this section may help you decide. Compared to other jobs, agents have a growth rate described as "faster than average" at 10% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of agent opportunities that are predicted to open up by 2028 is 48,300.

On average, the agent annual salary is $37,864 per year, which translates to $18.2 an hour. Generally speaking, agents earn anywhere from $19,000 to $72,000 a year, which means that the top-earning agents make $42,000 more than the ones at the lower end of the spectrum.

Once you've become an agent, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a licensed insurance agent, customer service agent, health insurance agent, and insurance sales agent.

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12 Agent Resume Examples

Agent Skills and Personality Traits

We calculated that 11% of Agents are proficient in Insurance Products, Customer Service, and Life Insurance. They’re also known for soft skills such as Detail oriented, Math skills, and Analytical skills.

We break down the percentage of Agents that have these skills listed on their resume here:

  • Insurance Products, 11%

    Provide a variety of insurance products for various individuals/businesses utilizing independent insurance agents throughout Texas with two in-house Independent Agents.

  • Customer Service, 10%

    Oversee operations for full-service agency to include sales, customer service, marketing/business development, underwriting, claims and financial operations.

  • Life Insurance, 8%

    Researched and provided financial services ranging from health/disability/life insurance to financial packages such as mutual funds and stock options.

  • HR, 6%

    Scheduled tours for sales reps. City of Fort Walton Beach Human Resources: -Maintained employee files and the HR filing system.

  • Inbound Calls, 6%

    Receive inbound calls on a retention contract while maintaining a positive/happy disposition in a very melancholy office.

  • Financial Services, 6%

    Developed and grew agency through both property casualty lines, and financial services products in increasingly competitive and highly regulated marketplace.

Some of the skills we found on agent resumes included "insurance products," "customer service," and "life insurance." We have detailed the most important agent responsibilities below.

  • Analytical skills is also an important skill for agents to have. This example of how agents use this skill comes from a agent resume, "insurance sales agents must evaluate the needs of each client to determine the appropriate insurance policy." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "analyze the client's financial situation and provided financial services and solutions by cross selling products from multiple lending institutions. "
  • An agent responsibilities sometimes require "initiative." The responsibilities that rely on this skills are shown by this resume excerpt: "insurance sales agents need to actively seek out new customers in order to maintain a flow of commissions." This resume example shows how this skill is used by agents: "researched historical documentation, prepared reports and made recommendations on initiatives to improve customer support and service. "
  • As part of the agent description, you might find that one of the skills that might be helpful to the job is "self-confidence." A agent resume included this snippet: "insurance sales agents should be confident when making “cold” calls (calls to prospective customers whom they have not contacted before)" This skill could be useful in this scenario: "provided confidential customer care in person and by phone activities and leadership"
  • Lastly, this career requires you to be skillful in "communication skills." According to agent resumes, "insurance sales agents must be able to communicate effectively with customers by listening to their requests and suggesting suitable policies." This resume example highlights how agent responsibilities rely on this skill: "support customers across telecommunication, financial services, healthcare, technology vertical. "
  • See the full list of agent skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming an agent. We found that 44.3% of agents have graduated with a bachelor's degree and 4.8% of people in this position have earned their master's degrees. While some agents have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every five agents were not college graduates.

    Those agents who do attend college, typically earn either business degrees or criminal justice degrees. Less commonly earned degrees for agents include general studies degrees or psychology degrees.

    Once you're ready to become an agent, you should explore the companies that typically hire agents. According to agent resumes that we searched through, agents are hired the most by Lincoln Heritage, Best Buy, and Sonder. Currently, Lincoln Heritage has 168 agent job openings, while there are 119 at Best Buy and 56 at Sonder.

    If you're interested in companies where agents make the most money, you'll want to apply for positions at Latham & Watkins, Barclays, and Southern California Edison. We found that at Latham & Watkins, the average agent salary is $203,605. Whereas at Barclays, agents earn roughly $105,524. And at Southern California Edison, they make an average salary of $103,584.

    View more details on agent salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at New York Life Insurance, Aflac, and State Farm. These three companies have hired a significant number of agents from these institutions.

    The three companies that hire the most prestigious agents are:

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    What Licensed Insurance Agents Do

    A licensed insurance agent is primarily responsible for finding and utilizing opportunities to secure insurance sales. Moreover, a licensed insurance agent must reach out to potential clients, discuss and negotiate terms, respond to inquiries, and perform various assessments to determine their ability to uphold financial obligations. Besides building a client base, they also need to handle current policies, process renewals, monitor claims, maintain an accurate record of transactions, prepare progress reports and strategies, and distribute policy proceeds according to the company rules and regulations.

    In this section, we compare the average agent annual salary with that of a licensed insurance agent. Typically, licensed insurance agents earn a $16,254 higher salary than agents earn annually.

    While their salaries may differ, one common ground between agents and licensed insurance agents are a few of the skills required in each craft. In both careers, employees bring forth skills like insurance products, customer service, and inbound calls.

    There are some key differences in responsibilities as well. For example, an agent responsibilities require skills like "life insurance," "hr," "financial services," and "real estate." Meanwhile a typical licensed insurance agent has skills in areas such as "excellent time management," "work ethic," "strong work ethic," and "strong customer service." This difference in skills reveals how truly different these two careers really are.

    The education levels that licensed insurance agents earn is a bit different than that of agents. In particular, licensed insurance agents are 0.4% more likely to graduate with a Master's Degree than an agent. Additionally, they're 0.2% less likely to earn a Doctoral Degree.

    What Are The Duties Of a Customer Service Agent?

    Customer service agents are employees assigned to answer incoming calls to their company's service hotline. They are equipped with proper training on company products and policies so that they can assist customers. Agents answer customer's inquiries, guide them through steps that they may need to take, and take note of customer complaints. For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments. They also try to mitigate any problems that may arise. Customer service agents should be patient, and should also have good communication and problem-solving skills.

    Next up, we have the customer service agent profession to look over. This career brings along a lower average salary when compared to an agent annual salary. In fact, customer service agents salary difference is $8,266 lower than the salary of agents per year.

    A similarity between the two careers of agents and customer service agents are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "inbound calls," and "outbound calls. "

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that agent responsibilities requires skills like "insurance products," "life insurance," "hr," and "financial services." But a customer service agent might use skills, such as, "check-in," "reservations," "customer satisfaction," and "quality standards."

    On the topic of education, customer service agents earn similar levels of education than agents. In general, they're 1.8% less likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.

    How a Health Insurance Agent Compares

    Health Insurance Agents are salespeople whose primary product is health insurance. Insurance companies hire them to reach sales targets. They are trained to sell insurance to individuals or groups of people. They are expected to be familiar with all the products of the company. Health Insurance Agents should assess their clients' needs and recommend the best health insurance product that fits their needs. They should be able to explain the product's features and answer any inquiries that the clients may have. Health Insurance Agents should also know how to compute insurance premiums and estimate payouts.

    The health insurance agent profession generally makes a higher amount of money when compared to the average salary of agents. The difference in salaries is health insurance agents making $12,070 higher than agents.

    Using agents and health insurance agents resumes, we found that both professions have similar skills such as "customer service," "inbound calls," and "outbound calls," but the other skills required are very different.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from agents resumes, they are more likely to have skills like "insurance products," "life insurance," "hr," and "financial services." But a health insurance agent might have skills like "hipaa," "health insurance products," "health insurance sales," and "medicare advantage."

    Health insurance agents typically study at similar levels compared with agents. For example, they're 1.8% more likely to graduate with a Master's Degree, and 0.0% more likely to earn a Doctoral Degree.

    Description Of an Insurance Sales Agent

    An insurance sales agent is a professional who helps an insurance company generate new business by contacting customers and selling one or more types of insurance. Insurance sales agents conduct interviews of prospective clients to get data about their financial resources and explain the features of the various insurance policies. They analyze the clients' existing insurance policies and customize insurance programs to suit their needs. Insurance sales agents also do other administrative tasks, such as keeping records and handling policy renewals.

    Now, we'll look at insurance sales agents, who generally average a higher pay when compared to agents annual salary. In fact, the difference is about $11,723 per year.

    While their salaries may vary, agents and insurance sales agents both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "inbound calls," and "outbound calls. "

    While some skills are shared by these professions, there are some differences to note. "insurance products," "life insurance," "hr," and "financial services" are skills that have shown up on agents resumes. Additionally, insurance sales agent uses skills like casualty insurance, work ethic, strong work ethic, and insurance coverage on their resumes.

    Insurance sales agents reach similar levels of education when compared to agents. The difference is that they're 0.8% more likely to earn a Master's Degree more, and 0.2% less likely to graduate with a Doctoral Degree.

    What an Agent Does FAQs

    Single Agent Vs. Transaction Broker

    A single agent is a broker who represents either the buyer or the seller, but not both in the same transaction. While a transaction broker provides a limited form of representation to a buyer, seller, or both during a transaction, but does not represent either in a fiduciary capacity.

    Agent Vs. Manager

    An agent is responsible for booking you for work, while a manager is responsible for providing career guidance and business management advice.

    An agent is a regulated profession in the entertainment industry that has the very specific job of finding and securing work for actors, directors, writers, etc. Agents work with studios and casting directors to place clients into production opportunities.

    Insurance Broker Vs. Agent

    An insurance broker is an independent insurance specialist who legally represents buyers, while an agent is an insurance professional who sells insurance plans to buyers.

    An insurance broker helps clients identify insurance plans that will meet their specific needs. They also help small businesses assess their situations, and help understand the exposure to various types of risks that the company faces. They also recommend insurance products based on the needs of the business.

    Real Estate Broker Vs. Agent

    A real estate broker is someone who works to negotiate and arrange real estate deals between a client and a seller, while an agent is a real estate professional that assists and represents clients during the buying, selling, or renting of property.

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