Agents are individuals who are employed by their clients to represent them in various dealings. Agents are usually employed by people in the show business industry, such as actors, writers, or directors. They meet people who are interested in dealing with their clients. They listen to the plans and vision for the project and assess if the project fits their clients' interests or public image. In the case of agents whose clients are actors, they send their clients to auditions upon review of the project details. Agents are also responsible for negotiating terms on behalf of their clients, such as salary, royalties, and set benefits, among others. They also inform the project leaders of their clients' demands on set. Agents are expected to be business-savvy and good negotiators.

Agent Responsibilities

Here are examples of responsibilities from real agent resumes representing typical tasks they are likely to perform in their roles.

  • Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
  • Maintain personal and confidential Medicare & Medicaid customer information following all HIPAA.
  • Educate customers on company policies and procedures answer any questions and record feedback for corporate review.
  • Assist TANF customers with obtaining employment.
  • Follow all applicable HIPPA and privacy regulations.
  • Direct compliance with all CPT and Medicare guidelines.
  • Train BDC representatives on phone skills and CRM use.
  • Determine the eligibility of each prospect base on CMS guidelines.
  • Verify documentation and coding using CPT and ICD-9 correct coding standards.
  • Work as a BDC agent for both the sales and service departments.
Agent Traits
Detail oriented involves being extremely mindful and observant of all details.
Math skills include being able to perform basic addition and subtraction, as well as solving for the unknown and visualizing data that will be helpful in the workplace.
Analytical skills have to do with gathering information from various sources and then interpreting the data in order to reach a logical conclusion that benefits the business.

Agent Job Description

Between the years 2018 and 2028, agent jobs are expected to undergo a growth rate described as "faster than average" at 10%, according to the Bureau of Labor Statistics. So if the thought "should I become an agent?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of agent opportunities that are projected to become available by 2028 is 48,300.

Agents average about $16.83 an hour, which makes the agent annual salary $35,013. Additionally, agents are known to earn anywhere from $20,000 to $60,000 a year. This means that the top-earning agents make $40,000 more than the lowest earning ones.

It's hard work to become an agent, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a licensed insurance agent, customer service agent, health insurance agent, and insurance sales agent.

Agent Jobs You Might Like

Agent Resume Examples

Agent Skills and Personality Traits

We calculated that 13% of Agents are proficient in Life Insurance, Communication, and Customer Service. They’re also known for soft skills such as Detail oriented, Math skills, and Analytical skills.

We break down the percentage of Agents that have these skills listed on their resume here:

  • Life Insurance, 13%

    Design and market life insurance solutions to families and individuals who need or have inadequate insurance coverage

  • Communication, 11%

    Establish open communication with clients to ensure all service transactions are properly documented and to maintain all pertinent information current.

  • Customer Service, 9%

    Oversee operations for full-service agency to include sales, customer service, marketing/business development, underwriting, claims and financial operations.

  • Outbound Calls, 8%

    Receive inbound calls on a retention contract while maintaining a positive/happy disposition in a very melancholy office.

  • HR, 4%

    Scheduled tours for sales reps. City of Fort Walton Beach Human Resources: -Maintained employee files and the HR filing system.

  • Internet, 4%

    Submit changes to insurance portfolio via specified internet applications for multiple companies using their unique point-of-sale software.

Some of the skills we found on agent resumes included "life insurance," "communication," and "customer service." We have detailed the most important agent responsibilities below.

  • Agents are also known for analytical skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a agent resume: "insurance sales agents must evaluate the needs of each client to determine the appropriate insurance policy." We also found this resume example that details how this skill is put to the test: "meet with business owners and determine needs of supplemental insurance based on benefits analysis. "
  • A thorough review of lots of resumes revealed to us that "initiative" is important to completing agent responsibilities. This resume example shows just one way agents use this skill: "insurance sales agents need to actively seek out new customers in order to maintain a flow of commissions." Here's an example of how this skill is used from a resume that represents typical agent tasks: "managed sales force of 5 regional sales reps and implemented innovative sales training initiatives to consistently overachieve sales goals. "
  • As part of the agent description, you might find that one of the skills that might be helpful to the job is "self-confidence." A agent resume included this snippet: "insurance sales agents should be confident when making “cold” calls (calls to prospective customers whom they have not contacted before)" This skill could be useful in this scenario: "provided confidential customer care in person and by phone activities and leadership"
  • Lastly, this career requires you to be skillful in "communication skills." According to agent resumes, "insurance sales agents must be able to communicate effectively with customers by listening to their requests and suggesting suitable policies." This resume example highlights how agent responsibilities rely on this skill: "utilized strong communication skills to excel in one-to-one situations with small business owners and individuals. "
  • See the full list of agent skills.

    We've found that 44.3% of agents have earned a bachelor's degree. Furthermore, 4.8% earned their master's degrees before becoming an agent. While it's true that some agents have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every five agents did not spend the extra money to attend college.

    Those agents who do attend college, typically earn either business degrees or criminal justice degrees. Less commonly earned degrees for agents include general studies degrees or psychology degrees.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become an agent. We've found that most agent resumes include experience from U-Haul, Momentum, and Avis Budget Group. Of recent, U-Haul had 74 positions open for agents. Meanwhile, there are 58 job openings at Momentum and 53 at Avis Budget Group.

    But if you're interested in companies where you might earn a high salary, agents tend to earn the biggest salaries at Salesforce, General Electric, and Hewlett-Packard. Take Salesforce for example. The median agent salary is $72,738. At General Electric, agents earn an average of $67,617, while the average at Hewlett-Packard is $65,052. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on agent salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at New York Life Insurance Company, Aflac, and American Income Life Insurance .. These three companies have hired a significant number of agents from these institutions.

    The industries that agents fulfill the most roles in are the insurance and professional industries. But the highest agent annual salary is in the insurance industry, averaging $36,174. In the professional industry they make $31,243 and average about $30,885 in the real estate industry. In conclusion, agents who work in the insurance industry earn a 28.7% higher salary than agents in the technology industry.

    The three companies that hire the most prestigious agents are:

      What Licensed Insurance Agents Do

      A licensed insurance agent is primarily responsible for finding and utilizing opportunities to secure insurance sales. Moreover, a licensed insurance agent must reach out to potential clients, discuss and negotiate terms, respond to inquiries, and perform various assessments to determine their ability to uphold financial obligations. Besides building a client base, they also need to handle current policies, process renewals, monitor claims, maintain an accurate record of transactions, prepare progress reports and strategies, and distribute policy proceeds according to the company rules and regulations.

      In this section, we compare the average agent annual salary with that of a licensed insurance agent. Typically, licensed insurance agents earn a $33,908 higher salary than agents earn annually.

      While their salaries may differ, one common ground between agents and licensed insurance agents are a few of the skills required in each craft. In both careers, employees bring forth skills like life insurance, communication, and customer service.

      There are some key differences in responsibilities as well. For example, an agent responsibilities require skills like "hr," "internet," "real estate," and "financial services." Meanwhile a typical licensed insurance agent has skills in areas such as "financial resources," "casualty insurance," "medicare," and "long-term care facility." This difference in skills reveals how truly different these two careers really are.

      The education levels that licensed insurance agents earn is a bit different than that of agents. In particular, licensed insurance agents are 0.7% more likely to graduate with a Master's Degree than an agent. Additionally, they're 0.0% less likely to earn a Doctoral Degree.

      What Are The Duties Of a Customer Service Agent?

      Customer service agents are employees assigned to answer incoming calls to their company's service hotline. They are equipped with proper training on company products and policies so that they can assist customers. Agents answer customer's inquiries, guide them through steps that they may need to take, and take note of customer complaints. For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments. They also try to mitigate any problems that may arise. Customer service agents should be patient, and should also have good communication and problem-solving skills.

      Next up, we have the customer service agent profession to look over. This career brings along a lower average salary when compared to an agent annual salary. In fact, customer service agents salary difference is $9,862 lower than the salary of agents per year.

      A similarity between the two careers of agents and customer service agents are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "communication," "customer service," and "outbound calls. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that agent responsibilities requires skills like "life insurance," "hr," "internet," and "real estate." But a customer service agent might use skills, such as, "check-in," "quality standards," "service information," and "loyalty programs."

      Customer service agents may earn a lower salary than agents, but customer service agents earn the most pay in the technology industry with an average salary of $27,601. On the other side of things, agents receive higher paychecks in the insurance industry where they earn an average of $36,174.

      In general, customer service agents study at similar levels of education than agents. They're 3.1% less likely to obtain a Master's Degree while being 0.0% less likely to earn a Doctoral Degree.

      How a Health Insurance Agent Compares

      Health Insurance Agents are salespeople whose primary product is health insurance. Insurance companies hire them to reach sales targets. They are trained to sell insurance to individuals or groups of people. They are expected to be familiar with all the products of the company. Health Insurance Agents should assess their clients' needs and recommend the best health insurance product that fits their needs. They should be able to explain the product's features and answer any inquiries that the clients may have. Health Insurance Agents should also know how to compute insurance premiums and estimate payouts.

      The third profession we take a look at is health insurance agent. On an average scale, these workers bring in higher salaries than agents. In fact, they make a $44,229 higher salary per year.

      While looking through the resumes of several agents and health insurance agents we discovered that both professions have similar skills. These similarities include skills such as "life insurance," "communication," and "customer service," but they differ when it comes to other required skills.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from agent resumes include skills like "hr," "internet," "real estate," and "financial services," whereas a health insurance agent might be skilled in "hipaa," "medicare," "financial resources," and "insurance options. "

      Health insurance agents are known to earn similar educational levels when compared to agents. Additionally, they're 1.8% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.

      Description Of an Insurance Sales Agent

      An insurance sales agent is a professional who helps an insurance company generate new business by contacting customers and selling one or more types of insurance. Insurance sales agents conduct interviews of prospective clients to get data about their financial resources and explain the features of the various insurance policies. They analyze the clients' existing insurance policies and customize insurance programs to suit their needs. Insurance sales agents also do other administrative tasks, such as keeping records and handling policy renewals.

      Insurance sales agents tend to earn a higher pay than agents by about $24,534 per year.

      While both agents and insurance sales agents complete day-to-day tasks using similar skills like life insurance, communication, and customer service, the two careers also vary in other skills.

      Each job requires different skills like "hr," "internet," "real estate," and "financial services," which might show up on an agent resume. Whereas insurance sales agent might include skills like "casualty insurance," "aaa," "sales agents," and "personal lines."

      Insurance sales agents earn a higher salary in the agriculture industry with an average of $75,582. Whereas, agents earn the highest salary in the insurance industry.

      Insurance sales agents reach similar levels of education when compared to agents. The difference is that they're 0.3% more likely to earn a Master's Degree more, and 0.5% less likely to graduate with a Doctoral Degree.