Customer Service Representative - Johnson City, TN
Advanced Call Center Technologies 4.1
Agent job in Bristol, TN
Call Center Representative - Agent
Reports To: Operations Supervisor Department: Operations FLSA Status: Non-exempt
Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you'll serve as the voice of our company-helping customers solve problems, navigating their questions, and making a meaningful impact on their day. We provide paid, hands-on training in computer skills, negotiation, communication, and business processes to ensure your success from day one.
At ACT, you're not just starting a job-you're joining a company with a strong culture, real growth opportunities, and the unique chance to become an employee-owner. More than 90% of our leadership team began their careers as Customer Experience Representatives, and you can grow right along with us.
Why You'll Love Working at ACT
Clear paths for advancement
Flexible scheduling options
Generous bonus opportunities
Supportive supervisors and a positive, team-focused environment
Employee Ownership Program - a company-paid, long-term benefit
Comprehensive healthcare benefits (medical, dental, vision) for you and your family after 90 days
Paid time off and paid holidays after 90 days
Access to DayForce Wallet after training, allowing you to access earned wages through an easy-to-use app and prepaid card
Benefits
Medical, dental, and vision insurance
Paid time off
Employee ownership program
On-site work environment
Position Overview
As a Customer Experience Representative, you'll deliver best-in-class service to consumers calling in for assistance. You'll handle inquiries related to billing, payments, credits, fraud concerns, internet and mobile services, and mortgage servicing. This role is ideal for strong communicators and problem-solvers who are motivated to meet personal and team goals.
Key Responsibilities
Provide prompt, professional support to customers
Listen actively, maintain confidentiality, and respond with courtesy
Communicate clearly and effectively, even in challenging situations
Document customer interactions while managing live conversations
Maintain accuracy and high-quality standards in all work
Meet productivity goals and manage time efficiently
Demonstrate reliability with consistent attendance
Follow management direction and take accountability for tasks
Perform additional duties as assigned
Minimum Qualifications
Ability to pass a criminal background check
Basic computer and data entry skills
Previous call center or customer service experience preferred
High school diploma or GED required
~CB
ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.
$24k-29k yearly est. 6d ago
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Route Service Representative (4-Day Workweek)
Cintas 4.4
Agent job in Kingsport, TN
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which our partners deliver and pick up uniforms, shop towels, chemical cleaning products and other facility service products.
Our Route Service Representatives enjoy:
- Comprehensive 10-week training program with **starting hourly rate of $25.00/hour,** until assigned a route
- Solid base salary and commission potential after being assigned a route
- Majority work a 4-Day workweek
- Majority work no nights or weekends
- Monthly/Quarterly performance bonuses & incentives
Key Responsibilities Include:
- You are the face of Cintas to our customers and must work to build rapport with key decision makers
- Ensure quality standards, and proactively solve customer concerns.
- Grow our existing customer base by upselling and cross-selling additional products and services
- Negotiating service agreement renewals and control inventory while working professionally and safely
- Comply with driving and vehicle regulations.
**Skills/Qualifications**
Required
Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:
- Have an active driver's license
- Be at least 21 years of age
- Obtain a DOT medical certification
- Provide documentation regarding their previous employment
All successful candidates will also possess:
- The ability to meet the physical requirements of the position
- A High School diploma, GED or Military Service
- The ability to demonstrate a strong customer service orientation
- Self-motivation and the drive to work in an environment that relies on teamwork to meet goals
- A positive attitude, along with ambition, organization and service spirit
This is a rewarding opportunity! To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.
**Benefits**
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
**Company Information**
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** SSR
**Organization:** Rental
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift
\#INDT2
$25 hourly 4d ago
Elite Customer Solutions Expert
Trxnow
Agent job in Johnson City, TN
We are seeking a high-performing Elite Customer Solutions Experts (ECSE) to join our mission-critical operations team. This is not a traditional “customer service” role; it is a high-stakes, multi-channel coordination position requiring the instincts of an air traffic controller and the communication skills of a seasoned professional.
In this role, ECSE agents don't just answer phones - they orchestrate outcomes. They oversee the entire lifecycle of multiple active events - from the moment of break down on a busy highway to the moment it is safely serviced and back on the road or the time it reaches its final destination.
This is a premier position within a fast-paced environment where your ability to multi-task directly impacts lives and road safety. This team will have the autonomy to solve problems creatively and the responsibility of protecting our most valuable client relationships. We provide the tools and the data; you provide the intuition and the execution.
This role requires a unique blend of logistics mastery and empathy, as you will serve as the lifeline for motorists, ensuring that every link in the service chain is moving with precision. This is an opportunity to be the “Air Traffic Controller” of the highways, managing real-time assets and intervening at the first sign of delay to ensure that no driver is left behind.
Qualifications
Required Qualifications/Skills
High Cognitive Load - The ability to track 5-10 moving part simultaneously without losing focus.
Decisiveness - The ability to fix a problem; identify a solution and act.
Assertive Advocacy - Ability to de-escalate high-stress situations with a “command presence” and effectively build trust and rapport with both members and providers.
Rapid Context Switching - Ability to transition from a soft service event to a more escalated service event without missing a beat.
Calm Under Fire - Tone remains professional and reassuring, even when multiple systems are alerting.
Tech Fluency - Master of multi-monitor setups, CRM tools, and real-time tracking software, and multi-channel dispatch systems.
Three plus (3+) years in high-volume coordination, dispatch, emergency response, or elite-tier technical support.
Exceptional verbal and written communications skills, with the ability to “manage up and provide clear directives to field/internal teams.
Adaptability and comfort with shifting priorities and a fast-paced, evolving environment.
Must be flexible to work at least one weekend day.
Preferred Qualifications
Bilingual English/Spanish or English/French
Bachelor's or Master's degree from an accredited institution
Benefits
Flexible work environment
Health benefits including health, dental, and vision plans
Life & AD&D and Long-Term Disability
Paid time off
Bonus structure
Allied Dispatch Solutions, LLC, is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
$30k-47k yearly est. 16d ago
Umansky Auto Group hiring BDC agents
Bristol Honda
Agent job in Bristol, TN
Job Description
Umansky automotive group has expanded to NE TN and has an immediate need for an energetic, multi-tasking, detail-oriented team member to join our Sales Department at our Bristol Honda location. This position entails scheduling appointments for our existing customers that have vehicle upgrade opportunities. Base wage guarantee with excellent potential to earn more. Feel proud about the organization you work for and get great benefits too! Umansky Automotive has 30 stores all over the country.
Qualifications
Great phone voice and comfortable carrying conversations on the phone
Team player with a positive attitude and energy
Able to multitask, self motivate and manage one's own time
Phenomenal communication skills with customers and team members
Professional, well-groomed personal appearance
Good computer skills, internet proficiency and excellent organizational skills
Goal oriented with a mindset that strives for growth and improvement
Clean driving record and valid driver's license
Responsibilities
Communicates effectively with customers across multiple channels, including email, text or phone. And able to adapt depending on customer's preferred method.
Nurture enriching relationships to build clientele for life and cultivate a successful referral business
Proactively reach out to customers based on preset criteria to advise them on opportunities regarding vehicle upgrades, extended warranties, lease end timelines and more.
Navigate several computer software databases and update customer files accordingly.
Learn to overcome objections and thrive within sales situations.
Report directly to the Sales Manager regarding objectives, planned activities, reviews, and analyses.
Bring your ‘A game' along with a positive attitude to work with you every single day.
Maintain high level of customer satisfaction
$24k-51k yearly est. 17d ago
Geek Squad Agent (Retail Store)
Best Buy 4.6
Agent job in Johnson City, TN
As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We'll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.
What you'll do
* Provide positive, timely service to customers during the check-in and checkout process
* Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
* Help customers set up new devices and provide advice on whether to repair or replace old devices
* Monitor service queues and provide accurate status updates to customers
* Maintain knowledge and skillsets through certified training courses
* Clearly communicate and partner with fellow agents
Basic qualifications
* 3 months of experience working in retail or customer service
* Ability to work a flexible schedule, including holidays, nights and weekends
Preferred qualifications
* Passion for technology and desire to solve problems
* Ability to adapt and learn new skills in a fast-paced industry
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Auto Req. ID1014780BR
Location Number 000899 Johnson CityTN Store
Address 3222 Peoples St$15 - $17.88 /hr
Pay Range $15 - $17.88 /hr
$15-17.9 hourly 4d ago
Customer Sales & Service Rep
DTS Fluid Power 3.6
Agent job in Kingsport, TN
Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contribution and ideas are encouraged and welcomed.
We are hiring a full-time creative, resourceful customer service representative (CSR) in Kingsport, TN. In this role, you will provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in.
Why join us?
Applied is listed as one of the World's Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service!
In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy:
A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country
Professional development and training
Great work / life balance
Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice
Join a local team with company backing
What you'll do:
In our fast-paced team environment, you will partner with our customers and Account Managers to find products and services, solve customer needs, and build ongoing positive business relationships.
Process customer inquiries, quotes, order processing, expediting / returns
Sourcing parts
Assist in generating sales
Help in the stockroom as needed
Driving and Delivering Material to Customers
Requirements:
1+ year customer service or inside sales experience
Strong attention to detail
High school diploma or equivalent
Must be able to lift up to 50 lbs.
Valid driver's license & clean driving record (MVR)
This position is not eligible for relocation benefits and is expected to be performed on site.
Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.
Come for the job. Stay for the career. Apply for immediate consideration!
#LI-RB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
$35k-48k yearly est. Auto-Apply 60d+ ago
Newly-Licensed Ambitious Life & Health Agents
Munger Agency
Agent job in Johnson City, TN
Job Description
Just earned your Life & Health license and ready to make it count? We're looking for driven, goal-oriented sales pros who want more than “just another job.”
If you thrive in a competitive environment, love helping families, and want uncapped earning potential - this is where top producers are built.
What we offer:
High-quality leads + warm market support
Commission structure with bonuses + incentives
Mentorship from top-producing field leaders
Ongoing training + sales playbooks
Flexible schedule + remote opportunities
Clear growth path into leadership
Ideal candidate:
Newly licensed Life & Health agent
Highly motivated + strong work ethic
Growth-minded and coachable
Comfortable speaking with clients + closing sales
If you're hungry, competitive, and ready to win - we want to talk to you.
Apply now & step into your next-level sales career.
Requirements
Requirements:
Life and Health Insurance License (Preferred or willing to obtain)
Excellent communication and presentation skills
Coachable
Tech savy
Must be a self-starter, motivated, and driven to succeed
Must be able to work and reside in the USA
As the demand for life insurance, retirement and legacy services increases, (especially with our aging population), it is important for us to find the right qualified professionals to help us serve our clients and families.
With our proprietary lead generation and training systems in place, you will have the opportunity to build your own business, and earn what you are willing to work for.
Review our requirements and set up an interview via our link: ************************************
Benefits
We also have a leadership development program that enables the most ambitious sales professionals to develop their own agency.
Health & Dental Insurance Benefits Available
Meet With Clients over the internet utilizing ZOOM, Facetime, etc.:
All leads are provided, no cold calling or prospecting
One of America's Fastest Growing Companies: Inc 5000 #1022 for last 6 years
Luxury All Expense Paid Vacations: Free, world-class travel to reward you for your production
Passive Income: Eventually you'll be able to replace your personal production
Untapped Market Potential: Demand nationwide has not been sufficiently met by our products
Team Culture that seeks to promote without overworking you: At our core we believe in balance
Discovering a mutual fit in our hiring process is crucial to us, as we don't align with everyone, and we recognize you feel the same way. We look forward to learning more about you!
$31k-48k yearly est. 23d ago
02319 Inside Sales
Cosmoprof 3.2
Agent job in Johnson City, TN
By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair - and we need passionate and talented people to make this happen!!
The Sales Associate/Beauty Advisor will focus on one primary objective - creating a memorable shopping experience for our customers. We are continually searching for passionate beauty lovers that want to help our customer through their beauty experience. Whether assisting with hair color, cosmetics, skin care, or nails, we want you to be the advisor on our customer's journey. It takes knowledge and training - which Sally Beauty will go above and beyond to provide. You bring your passion and personality - we will do the rest!
Your role at Sally Beauty:
Build relationships and inspire loyalty.
Recommend additional and complimentary products.
Inform customers of current promotions and events.
Set up advertising displays and arrange merchandise to highlight sales and promotional events.
Ensure our customers are informed about and enrolled in our Loyalty program.
Complete transactions accurately and efficiently.
Maintain a professional store environment and communicate inventory issues.
Demonstrate our Sally Beauty Culture Values.
We have a range of different working schedules and hours to suit everyone's needs.
Why you'll love working here:
The people are creative, fun and passionate about beauty.
Generous product discount and free sample products.
You will receive a great education regarding our products.
You will have ample opportunity for growth.
You may qualify for one or more of the following - medical, dental, vision, 401k, vacation, sick and holiday time depending on the average hours worked.
Requirements:
High School Diploma or equivalent
Must 18 years of age or older
1 + years retail sales/customer service experience preferred
Must be available to meet the scheduling needs of the business
Able to communicate with customers, co-workers and management in a clear and concise manner
Ability to execute knowledge from product knowledge training to support with customer service
Can read and explain product labels
Can follow direction and perform other duties as assigned by Manager
Legal wants you to know:
Must be able to lift up to 25 lbs, occasionally while on a ladder, with or without accommodation.
May be exposed to fumes and odors upon occasion.
Working Conditions/Physical Requirements
The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The position involves working around moving parts, carts, or machines, and may occasionally include exposure to irritant chemicals.
Additional Information:
Interested in this exciting challenge and always be in the know about the latest trends in hair and beauty? Yes? Then we would love to hear from you.
“At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.
SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
$23k-36k yearly est. Auto-Apply 60d+ ago
Part Time Front Desk Agent
Courtyard Banner Elk
Agent job in Sugar Mountain, NC
Raines Co. - Your Future is Now!
The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Essential Job Functions
Ensures Outstanding customer service at all times
Maintains a friendly, professional, cheerful, and courteous demeanor at all times
Accurately answers inquiries from potential guests and accepts hotel reservations
Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
Allocates rooms to expected arrivals after checking the guests preferences and special requests
Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)
Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
Cross checks all billing instructions to ensure they are correctly updated
Handles group arrivals and pre-registers each guest
Ensures payments are made or on file for each guest and that billing is routed for groups correctly
Completes cash transactions and maintains full responsibility for personal bank
Ensures Front desk log (book or system) is read and updated
Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
Assists all departments in servicing the guests especially during high volume periods
Attends meetings as required
Experience and Education:
Experience in customer service, forward-facing, or other guest-related positions
Experience in the hospitality industry, hotels, restaurants or similar in various roles preferred
Proficient in Microsoft 365 or similar computer applications
Minimum High school diploma, GED or equivalent
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
EEO/D/V
Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.
$23k-29k yearly est. Auto-Apply 17d ago
Real Estate Showing Agent - Grand Forks
Showami
Agent job in Grandfather, NC
Showami is a service that connects licensed real estate agents with other licensed real estate agents to assist with buyer showings. We are seeking licensed real estate agents in Grand Forks and surrounding areas to show homes.
Requirements:
You must be a currently licensed real estate agent
You must have access to the MLS
You must have experience showing homes in the greater Grand Forks area.
You must be able to show homes using an electronic lockbox
Responsibilities:
Schedule showings on behalf of the buyers agent
Work with buyer clients, listing agents and home sellers to show properties in a timely manner
Conduct home showings in a professional manner
Access the listing via your local MLS
Use apps like ShowingTime to schedule showings for the buyer's agent and their clients
Benefits:
Showing Agents will be paid an average of $32 per home shown but can earn upwards of $50 a home showing, with the opportunity to receive a tip for a job well done. Often times there are several homes shown to a single client. You will be paid for each home shown.
Showing Agents on Showami, have the flexibility of accepting or passing up showing opportunities at their leisure. this means you can pick up showings when you're available and looking for side-gig income.
Opportunity to participate in company contests and promotions!
About Showami
Showami is the fastest, easiest, and most reliable way to have your buyers shown properties when you're not available - without giving up a cent of your commission. We've been networking buyers agents and showing agents since 2016 and have grown to be a nationally recognized company, with agents in every state!
Showami is not a real estate brokerage. Licensed agents will stay with their current brokerage. We are a service that connects agents and have been called "The Uber of Real Estate". We provide Showing Assistants in North Carolina.
Respond to this job posting to get more information.
$56k-80k yearly est. Auto-Apply 60d+ ago
Reservations Agent
Chetola Resort 3.5
Agent job in Blowing Rock, NC
Job DescriptionDescription:
For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina, Chetola is a luxury haven where adventure meets tranquility-blending refined hospitality with immersive outdoor experiences, from Orvis -endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination.
THE ROLE
Chetola Resort is seeking a personable, detail-oriented, and service-driven Reservations Agent to join our Front Office & Guest Services team. This role serves as a key point of contact for guests before, during, and sometimes after their stay-supporting both reservations and in-house guest needs by phone and email.
The Reservations Agent plays a critical role in shaping the guest experience from the very first interaction, while also supporting guests during their stay by answering calls, assisting with requests, and coordinating service across departments. This role requires strong computer skills and comfort working across multiple systems, including the property management system (PMS) and telephone/PBX systems, to ensure accuracy, efficiency, and a seamless guest experience.
We are hiring for full-time positions (30+ hours per week). This position is scheduled to work Friday through Sunday and is ideal for someone who enjoys being part of the resort's busiest and most guest-facing days. Weekend availability is required, and holiday availability is preferred.
WHAT YOU'LL DO
Reservations, Phones & Guest Experience
Answer incoming reservation and guest service calls promptly, professionally, and with a warm, welcoming tone using the resort's PBX/telephone system
Assist guests with booking, modifying, and canceling reservations while ensuring accuracy and attention to detail in the property management system (PMS)
Serve as a resource for in-house guests by phone, helping with questions, requests, directions, and service coordination
Actively listen to guest needs and recommend appropriate room types, packages, dining, and resort experiences
Apply Forbes-style service standards by personalizing interactions, anticipating guest needs, and creating confidence in every interaction
Clearly communicate rates, policies, packages, and resort amenities
Upsell room categories, experiences, and packages when appropriate to maximize revenue and guest satisfaction
Confirm, update, and document all reservations and guest requests accurately across systems
Create a seamless experience between pre-arrival planning and in-stay service
Administrative & Coordination Responsibilities
Maintain accurate records of availability, rates, special requests, and guest preferences within the PMS
Coordinate closely with Front Desk, Housekeeping, Maintenance, Activities, and Food & Beverage to ensure guest needs are met
Process payments, deposits, and reservation guarantees according to policy
Monitor group blocks, special promotions, and packages as assigned
Assist with reporting, daily pickup, and occupancy tracking as needed
Support front office operations during high-volume periods or peak arrival/departure times when required
Requirements:
ATTENTION TO DETAIL IN ACTION
At Chetola, exceptional stays begin long before a guest arrives. As a Reservations Agent, your attention to detail ensures every stay is set up for success:
Reservation accuracy: Guest names, dates, room types, rates, and special requests entered correctly every time
Preference tracking: Notes on guest preferences, celebrations, accessibility needs, and special occasions documented and communicated
Rate integrity: Correct packages, promotions, and discounts applied consistently and in accordance with resort guidelines
Arrival readiness: Special requests, room notes, and VIP details communicated to Front Desk and Operations prior to arrival
Call handling precision: Messages, requests, and follow-ups recorded clearly and routed to the right team without delay
System accuracy: PMS and PBX entries kept clean, current, and error-free to support smooth operations across departments
ABOUT YOU
You genuinely enjoy helping guests plan trips and supporting them during their stay
You take pride in being a calm, confident, and helpful voice on the phone
You are organized, detail-oriented, and strong at follow-through
You communicate clearly, warmly, and professionally
You are comfortable handling multiple calls and requests while maintaining composure and service quality
You are motivated by delivering thoughtful, anticipatory service and creating memorable guest experiences
REQUIREMENTS
Availability to work Friday through Sunday is required
Prior experience in hospitality, reservations, guest services, or customer service preferred, but not required
Strong computer skills and ability to learn and use multiple systems, including a hotel property management system (PMS) and PBX/telephone system
Strong verbal communication skills and professional phone presence
Basic math skills and high attention to detail
Ability to multitask, stay organized, and remain calm in a fast-paced environment
Ability to sit or stand for extended periods and occasionally lift up to 25 lbs
On-site role; reliable transportation required
WHY CHETOLA
One of the largest private employers in the county with a dynamic work environment and strong potential for career growth
Join a dedicated and growing team shaping the next era of a beloved luxury mountain resort
Contribute meaningfully to a culture rooted in connection, craftsmanship, and care
Competitive hourly pay
Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, PTO, and on-property perks
Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
$21k-25k yearly est. 13d ago
Inside Sales I
Floworks International LLC 4.2
Agent job in Kingsport, TN
Job Description
Sunbelt Supply is a global provider of flow control solutions. We maintain one of the largest and most diversified selections of valves, actuators, actuation accessories and specialty PFF in North America, comprised of more than 50 major manufacturers. We provide in-house valve automation services, including CAD design and drawings, machine, fabrication, assembly shops featuring CNC machinery, and automation repair work.
Sunbelt Supply is a subsidiary of FloWorks International LLC, which is a privately held company located in Houston, Texas.
Job Information
The Inside Sales role is responsible for developing customer relationships by identifying customer needs, informing customers about the company's products or services, providing solutions and recommending new and better products. Handles customer requests and issues via telephone, fax or email. Coordinate with the outside sales team and other departments to ensure that customers receive the best service possible. Respond to customer orders and quotation requests received via outside salespersons, telephone, e-mail, written, and faxed correspondence.
Key Responsibilities
Provides pricing and delivery information
Responsible for entire order processing which includes assigning, reviewing, approving, and distributing customer order documents to all appropriate departments
Responds to internal and external inquiries in a timely manner ensuring all requests have been handled and completed daily
Performs follow-up to ensure timely shipment of materials and customer satisfaction
Maintains strong working relationships with Customers and Vendors
Purchase Material as needed for Customer orders and stock material
Resolves customer service issues
Tracks open sales orders
Various duties assigned by the supervisor
Qualifications:
Industry product knowledge
HS Diploma or GED required. 0-2 years of experience in area of responsibility
Good written and verbal/oral communication skills
Knowledge of MS Office software and Adobe
Self-driven with a positive attitude and demeanor
Customer service experience
Excellent communication, time management and organizational skills
Professional telephone etiquette
Ability to work independently
Physical Demands
Frequently required to stand
Frequently required to walk
Continually required to sit
Continually required to utilize hand and finger dexterity
Occasionally balance, bend, stoop, kneel or crawl
Continually required to talk or hear
Continually utilize visual acuity to read technical information and/or use a keyboard
Occasionally required to lift/push/carry items up to 25 pounds
Occasionally work near moving mechanical parts
Occasionally exposure to outside weather conditions
Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)
Work Environment
This role operates in a professional office environment. Standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.
The Perks of Working Here
FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:
Medical, Dental & Vision Insurance with multiple plan options
Company-paid Life and Disability Insurance
401(k) with company match
Health Savings & Flexible Spending Accounts
Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
Employee Assistance Program (includes 3 free counseling sessions)
Identity Theft Protection at discounted rates
This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.
FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.
FloWorks participates in the US Government's E-Verify program.
$31k-62k yearly est. 4d ago
Full Time Front Desk Agent/Night Audit
Northstar Hospitality 4.1
Agent job in Abingdon, VA
NorthStar Hospitality is looking for a Front Desk Associate at the Clarion Pointe, Abingdon VA location, to serve as our guests' first point of contact and manage all aspects of their accommodation. What NorthStar Hospitality offers: · Employee Discounts
· Medical, Dental, Vision, and Life benefits (to associates who work 30+ hrs per week)
· Paid Time Off
· 401k + Employer match
· Opportunity for Career growth
Front Desk Responsibilities Include:
Managing front desk activity and handling guest check-ins and check-outs
Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
Handling customer requests and complaints and directing other employees or departments accordingly
Managing and updating all official documentation pertaining to the role
Answering calls and queries related to potential booking
Skills:
Strong customer service skills
Knowledge of safety and security procedures
Advanced math and bookkeeping skills
Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
Attention to detail and organizational skills
Time management and multitasking skills
Excellent verbal and written communication skills
Ability to solve problems and diffuse tense situations
NorthStar Hospitality is committed to hiring a diverse workforce and sustaining and inclusive culture providing equal opportunities to associates and applicants for employment without regard to race, color, religion, gender, national origin, marital status, genetic information, age, disability, sexual orientation, gender identity or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws In addition, NorthStar complies with applicable state and local laws governing nondiscrimination in employment in every location where NorthStar has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.
Compensation: $12.00 - $13.00 per hour
$12-13 hourly Auto-Apply 60d+ ago
Front Desk Agent - Full Availability
Hampton Inn & Suites By Hilton Boone Nc
Agent job in Boone, NC
Job DescriptionFront Desk Guest Services Agent
Hampton Inn & Suites by Hilton - Boone, NC
1252 US Hwy 421 South, Boone, NC 28607 (Across from Bojangles & Bubbles Car Wash)
We're looking for friendly, outgoing, and detail-oriented individuals to join our team as Front Desk Guest Services Agents. As the face of the hotel, you'll provide warm hospitality and outstanding service to every guest. From check-in to check-out, you'll play a key role in making sure every stay is smooth, comfortable, and memorable.
If you love helping people, enjoy solving problems, and thrive in a fast-paced environment, we'd love to meet you!
What You'll Do:
Guest Services & Front Desk Operations
Greet and check guests in and out of the hotel with courtesy and efficiency
Handle payments (cash, credit card, check) and ensure proper billing
Manage room assignments, changes, and guest issues
Respond promptly and professionally to guest questions, concerns, or requests
Answer phones and direct calls appropriately
Promote hotel services and local attractions
Administrative & House Support
Maintain accurate records for guest registration, charges, and issues
Assist with light laundry (washing, drying, folding) as needed
Ensure front desk and lobby areas are tidy, organized, and stocked with supplies
Report maintenance, safety, or security issues promptly
Complete and distribute daily reports to management
Work Schedule:
Must be available to work weekends, holidays, and varying shifts
Some shifts may require standing for extended periods
Flexibility is a must - hospitality never sleeps!
Qualifications:
High school diploma or GED required
Previous hotel or front desk experience is highly preferred
Comfortable using Microsoft Office (Word, Excel, Outlook) and Windows-based systems
Must have reliable transportation
Strong organizational and communication skills
Team player with a positive attitude and professional appearance
Passion for helping others and delivering outstanding service
We will train the right person with a great attitude and willingness to learn.
MUST be able to pass a drug test and background check!
Compensation:
$13.00-14.00/hr - Full-time (5 days/week) with no schedule limitations
$11.50-12.50/hr - Part-time (4 days/week) with some limitations
$11.00-12.00/hr - Part-time (3 or fewer days/week) with shift preferences
Perks & Benefits:
Go Hilton Travel Program - Team members, friends & family enjoy exclusive travel discounts at Hilton hotels worldwide (as low as $35/night!)
Vacation time for both full-time and part-time employees
Health insurance available for full-time employees after the measurement period
Be part of a locally owned and operated team that values and supports each other
Work at a hotel ranked in the Top 1% of all Hamptons in the U.S. and #2 on TripAdvisor in Boone!
How to Apply:
Apply in person at the hotel 7 days a week, 7 AM - 7 PM
Stop by and introduce yourself at the front desk
Let us know where you saw the job posting
Fill out an application and meet with a manager
Be prepared to complete a same-day drug test
If it's a good fit, you could be hired and training within 1-2 days!
Location Highlights:
Walking distance from Watauga High School
Close to AppleCart bus stops - perfect for team members using public transit
Conveniently located across from Bojangles & Bubbles Car Wash
**************
1252 US Hwy 421 South, Boone, NC 28607
Join a team that takes pride in its service and cares for its people. Help us continue to be one of the best in the business-right here in the heart of the High Country!
$13-14 hourly 23d ago
Hotel Front Desk Agent
Courtyard By Marriott-Boone
Agent job in Boone, NC
Job Description
Job Title: Front Desk Guest Service Agent Department: Front Office Reports To: Front Office Manager / Hotel Manager Employment Type: Full-Time / Part-Time Shifts: 7:00 AM - 3:00 PM, 3:00 PM - 11:00 PM, and Night Audit 11:00 PM - 7:00 AM
About Us:
We are an award-winning Courtyard Marriott located in Boone. We pride ourselves on being a supportive work environment with outstanding opportunities for advancement. Our leadership team is built from within - every leader at this property has worked their way up from positions like this one.
Our company has a strong history of successful internship students and is committed to ensuring a healthy work-life balance for all team members. With exciting new opportunities opening soon, this is your chance to join a winning team.
Position Summary:
The Front Desk Guest Service Agent is the fulcrum of our property-the first and last point of contact for our guests and a vital role in ensuring smooth, memorable stays. This role offers valuable experience in guest relations, operations, and problem-solving, making it a perfect stepping stone for anyone looking to advance within the hospitality industry.
Key Responsibilities:
Answer incoming phone calls promptly and courteously
Make, modify, and confirm guest reservations accurately
Check guests in and out efficiently while providing a warm welcome and farewell
Handle guest complaints and requests with professionalism and care
Adhere strictly to Marriott's Steps of Service and brand standards
Manage transactions accurately using the property management system
Oversee stocking and cleanliness of The Market area
Assist guests by providing information about local attractions, dining, and directions
Collaborate with all departments to ensure seamless guest experiences
Requirements:
Previous hospitality experience is a plus but not required
Positive attitude, strong communication skills, and commitment to excellent customer service
Ability to work various shifts including day, evening, and night audit
Dependability and ability to multitask in a fast-paced environment
Basic computer skills and comfort learning property management software
Perks & Benefits:
Great associate discounts on hotel stays and dining worldwide
401(k) plan, health insurance, and paid vacation available after one year
Overtime and holiday pay at time-and-a-half
Cross-training and promotion opportunities within the hotel
Supportive culture valuing work-life balance
A proven path for career growth-leaders at this hotel started in roles just like this one
Why Join Us?
This is more than just a front desk position - it's your gateway to a flourishing career in hospitality. Whether you're a student, an early-career professional, or someone ready to grow, our team offers mentorship, training, and a clear path forward. If you're passionate about delivering memorable guest experiences and eager to grow, we want to meet you.
$23k-29k yearly est. 1d ago
Front Desk Agent
Crown Hotel & Travel Management LLC
Agent job in Weaverville, NC
Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. MUST WORK WEEKENDS.
Part-Time
Benefits
Insurance (Medical, Dental and Vision)
Supplemental Insurance
Enhanced Paid Time Off (PTO) Plan
Paid Training
Fantastic Company Culture
Job Responsibilities
Receiving accommodation reservations from visitors
Taking the details of all arriving guests including payment information
Allocating rooms to all guests
Providing information to guests about the procedures, policies, and facilities of the hotel
Providing the guest with the necessary tourism information
Handling all customer concerns and queries
Issuing receipts to the guests
Ensuring the safety and security of all guests
Maintain all guest reservations in accordance with credit card security requirements
Balance and properly account for cash drawer at the desk for each shift
Maintain all training requirements as set forth by General Manager
Assisting guests with safety deposit box forms and keys as outlined by GM
Wear a provided uniform and name tag at all times on the property
Perform routine cleaning throughout the work area
Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel
Respond to guest's requests for immediate repairs
Report lost-and-found items in accordance with hotel procedures
All other assigned duties
Qualifications/Requirements
High school diploma or equivalent
Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
Must display very good organization and time management skills
Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
Must be able to regularly lift and carry up to 20 pounds without assistance
To always maintain a high standard of personal hygiene and appearance
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$23k-29k yearly est. Auto-Apply 60d+ ago
Route Service Representative (4-Day Workweek)
Cintas Corporation 4.4
Agent job in Kingsport, TN
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, i Representative, Service, Manufacturing, Retail
$30k-34k yearly est. 5d ago
Umansky Auto Group hiring BDC agents
Bristol Honda
Agent job in Bristol, TN
Umansky automotive group has expanded to NE TN and has an immediate need for an energetic, multi-tasking, detail-oriented team member to join our Sales Department at our Bristol Honda location. This position entails scheduling appointments for our existing customers that have vehicle upgrade opportunities. Base wage guarantee with excellent potential to earn more. Feel proud about the organization you work for and get great benefits too! Umansky Automotive has 30 stores all over the country.
Qualifications
Great phone voice and comfortable carrying conversations on the phone
Team player with a positive attitude and energy
Able to multitask, self motivate and manage one's own time
Phenomenal communication skills with customers and team members
Professional, well-groomed personal appearance
Good computer skills, internet proficiency and excellent organizational skills
Goal oriented with a mindset that strives for growth and improvement
Clean driving record and valid driver's license
Responsibilities
Communicates effectively with customers across multiple channels, including email, text or phone. And able to adapt depending on customer's preferred method.
Nurture enriching relationships to build clientele for life and cultivate a successful referral business
Proactively reach out to customers based on preset criteria to advise them on opportunities regarding vehicle upgrades, extended warranties, lease end timelines and more.
Navigate several computer software databases and update customer files accordingly.
Learn to overcome objections and thrive within sales situations.
Report directly to the Sales Manager regarding objectives, planned activities, reviews, and analyses.
Bring your ‘A game' along with a positive attitude to work with you every single day.
Maintain high level of customer satisfaction
$24k-51k yearly est. Auto-Apply 60d+ ago
Geek Squad Agent (Retail Store)
Best Buy 4.6
Agent job in Johnson City, TN
As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We'll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.
What you'll do
Provide positive, timely service to customers during the check-in and checkout process
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
Help customers set up new devices and provide advice on whether to repair or replace old devices
Monitor service queues and provide accurate status updates to customers
Maintain knowledge and skillsets through certified training courses
Clearly communicate and partner with fellow agents
Basic qualifications
3 months of experience working in retail or customer service
Ability to work a flexible schedule, including holidays, nights and weekends
Preferred qualifications
Passion for technology and desire to solve problems
Ability to adapt and learn new skills in a fast-paced industry
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
$25k-28k yearly est. 3d ago
Reservations Agent
Chetola Resort 3.5
Agent job in Blowing Rock, NC
Full-time Description
For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina, Chetola is a luxury haven where adventure meets tranquility-blending refined hospitality with immersive outdoor experiences, from Orvis -endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination.
THE ROLE
Chetola Resort is seeking a personable, detail-oriented, and service-driven Reservations Agent to join our Front Office & Guest Services team. This role serves as a key point of contact for guests before, during, and sometimes after their stay-supporting both reservations and in-house guest needs by phone and email.
The Reservations Agent plays a critical role in shaping the guest experience from the very first interaction, while also supporting guests during their stay by answering calls, assisting with requests, and coordinating service across departments. This role requires strong computer skills and comfort working across multiple systems, including the property management system (PMS) and telephone/PBX systems, to ensure accuracy, efficiency, and a seamless guest experience.
We are hiring for full-time positions (30+ hours per week). This position is scheduled to work Friday through Sunday and is ideal for someone who enjoys being part of the resort's busiest and most guest-facing days. Weekend availability is required, and holiday availability is preferred.
WHAT YOU'LL DO
Reservations, Phones & Guest Experience
Answer incoming reservation and guest service calls promptly, professionally, and with a warm, welcoming tone using the resort's PBX/telephone system
Assist guests with booking, modifying, and canceling reservations while ensuring accuracy and attention to detail in the property management system (PMS)
Serve as a resource for in-house guests by phone, helping with questions, requests, directions, and service coordination
Actively listen to guest needs and recommend appropriate room types, packages, dining, and resort experiences
Apply Forbes-style service standards by personalizing interactions, anticipating guest needs, and creating confidence in every interaction
Clearly communicate rates, policies, packages, and resort amenities
Upsell room categories, experiences, and packages when appropriate to maximize revenue and guest satisfaction
Confirm, update, and document all reservations and guest requests accurately across systems
Create a seamless experience between pre-arrival planning and in-stay service
Administrative & Coordination Responsibilities
Maintain accurate records of availability, rates, special requests, and guest preferences within the PMS
Coordinate closely with Front Desk, Housekeeping, Maintenance, Activities, and Food & Beverage to ensure guest needs are met
Process payments, deposits, and reservation guarantees according to policy
Monitor group blocks, special promotions, and packages as assigned
Assist with reporting, daily pickup, and occupancy tracking as needed
Support front office operations during high-volume periods or peak arrival/departure times when required
Requirements
ATTENTION TO DETAIL IN ACTION
At Chetola, exceptional stays begin long before a guest arrives. As a Reservations Agent, your attention to detail ensures every stay is set up for success:
Reservation accuracy: Guest names, dates, room types, rates, and special requests entered correctly every time
Preference tracking: Notes on guest preferences, celebrations, accessibility needs, and special occasions documented and communicated
Rate integrity: Correct packages, promotions, and discounts applied consistently and in accordance with resort guidelines
Arrival readiness: Special requests, room notes, and VIP details communicated to Front Desk and Operations prior to arrival
Call handling precision: Messages, requests, and follow-ups recorded clearly and routed to the right team without delay
System accuracy: PMS and PBX entries kept clean, current, and error-free to support smooth operations across departments
ABOUT YOU
You genuinely enjoy helping guests plan trips and supporting them during their stay
You take pride in being a calm, confident, and helpful voice on the phone
You are organized, detail-oriented, and strong at follow-through
You communicate clearly, warmly, and professionally
You are comfortable handling multiple calls and requests while maintaining composure and service quality
You are motivated by delivering thoughtful, anticipatory service and creating memorable guest experiences
REQUIREMENTS
Availability to work Friday through Sunday is required
Prior experience in hospitality, reservations, guest services, or customer service preferred, but not required
Strong computer skills and ability to learn and use multiple systems, including a hotel property management system (PMS) and PBX/telephone system
Strong verbal communication skills and professional phone presence
Basic math skills and high attention to detail
Ability to multitask, stay organized, and remain calm in a fast-paced environment
Ability to sit or stand for extended periods and occasionally lift up to 25 lbs
On-site role; reliable transportation required
WHY CHETOLA
One of the largest private employers in the county with a dynamic work environment and strong potential for career growth
Join a dedicated and growing team shaping the next era of a beloved luxury mountain resort
Contribute meaningfully to a culture rooted in connection, craftsmanship, and care
Competitive hourly pay
Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, PTO, and on-property perks
Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
The average agent in Johnson City, TN earns between $17,000 and $71,000 annually. This compares to the national average agent range of $19,000 to $72,000.