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  • Call Center Agent

    Behavioral Health Group 4.3company rating

    Agent job in Dallas, TX

    Schedule: Saturday - Wednesday 6:30am - 3:30pm (days off are Thursday and Friday) Training Schedule: First two weeks onsite, Monday - Friday. Hybrid Environment: Must be able to come onsite once every two weeks. Tentative to change. The key responsibilities of the Call Center agent include but not limited to: Duties and Responsibilities Prompt and regular attendance at an assigned work location Achieves desired results in: Calls Answered, Calls Converted and Scheduled Appointments Answers incoming calls and responds to inquiries from patients or their family members Place outbound calls to patients, referral partners and leads Is well-versed in, and can successfully explain, BHG's treatment program to patients or their family members Coordinates with treatment center staff to schedule appointments as quickly as possible Manages and resolves patient concerns Identifies and escalates issues to supervision in a timely manner Provides complete and accurate information about BHG's treatment program to potential customers Researches information for patients as requested Routes calls to appropriate staff Documents call information in accordance with established operating procedures and guidelines Recognizes, documents and alert supervision of trends in customer requests, inquiries or complaints Follows up with patients in a timely manner when necessary Completes call logs and reports Regulatory Holds a basic understanding of alcohol/drug abuse and addiction Complies with all federal, state and local regulatory agency requirements Complies with all accrediting agencies Marketing and Outreach Participate in community and public relations activities as assigned. Professional Development Demonstrates the belief that addiction is a brain disease, not a moral failing Demonstrates hope, respect and caring in all interactions with patients and fellow Team Members Establishes and maintains positive relationships in the workplace Can work independently and under pressure while handling multiple tasks simultaneously Makes decisions and uses good judgment with confidential and sensitive issues Deals appropriately with others in stressful or other undesirable situations and seeks direction from supervisors when necessary Training Participate in and provide in-service trainings as required by federal, state, local, and accrediting agencies Attend conferences, meetings and training programs as directed Minimum Requirements The Call Center agent must comply with federal and state regulations regarding certification, licensure, and degree. Qualifications High School Diploma or GED required A minimum of 1 year call center experience Must have strong understanding of addiction, commonly abused substances and their classification A history of demonstrated success in a professional clinical or medical environment A highly motivated self-starter & fast learner Exceeds customer/team expectation Excellent interpersonal, oral and written communication skills Excellent Decision Making & Problem Solving Skills Maintain a high level of accuracy and attention to detail Problem analysis and assessment Time management In addition to meeting the qualifications, the ideal candidate will embody the following characteristics and possess the knowledge, skills and abilities listed below: High integrity Excellent verbal and written communication skills Sound judgment Efficient Self-starter Ability to work independently and under pressure while handling multiple tasks simultaneously Ability to make decisions and use proper judgment with confidential and sensitive issues Must be able to react quickly and make effective decisions Demonstrate basic computer/word processing skills Demonstrate basic knowledge and skill in the use of typical office equipment such as calculator, fax machine, copier, computer, telephone, and computer programs Physical Requirements and Working Conditions The physical demands described here are representative of the requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent such accommodation does not create an undue hardship on the business. Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes. Vision adequate to read correspondence, computer screen, forms, etc. Be able to sit for long periods of time, some bending, stooping and stretching Variable workload, periodic high stress and activity level Keyboarding for long periods of time Disclaimer The above statements are intended to describe the general nature and level of work being performed by team members assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of team members so classified. All team members may be required to perform duties outside of their normal responsibilities from time to time, as needed, and this job description may be updated at any time. BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $26k-32k yearly est. 3d ago
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  • Part Time Motorola Agent- East Dallas, TX

    Bds Marketing

    Agent job in Dallas, TX

    For the Moto Agent - Market Development Manager (MDM) position, we are seeking energetic, driven individuals to proudly represent BDS and Motorola's products at retail. Our employees are important partners with our clients; they deliver exceptional results and work to enhance our clients' retail performance each day. You are high energy, sociable and have a positive attitude that is contagious. You are a product consultant, sales advisor, brand advocate and wireless enthusiast. You are the "go to" person when friends and family are looking for consumer electronics and accessories.
    $26k-55k yearly est. 6d ago
  • Customer Solutions Representative - RESEA

    C2 GPS-Tarrant County

    Agent job in Hurst, TX

    A core member of the C2 GPS' career center team, The Customer Solutions Representative (CSR) - RESEA is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services within the career centers and through referrals to our community partners. Essential Functions: Communicate with customers by telephone or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position. Review and identify job opportunities for customers and provide referrals to qualified candidates. Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire. Education and Experience: High school diploma or GED required. Valid driver's license and proof of insurance with good driving record. One year of relevant experience preferred. Bilingual in English and Spanish strongly preferred. COMPANY OVERVIEW: C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs. We're located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of "Respect, Communication, Customer Engagement and Ingenuity." Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone's life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes: Health Insurance Wellness Reimbursement Generous Paid Time Off Paid Parental Leave 401(K) with 100% Employer Match up to 6% of individual contributions Dental Vision Life Insurance Short and Long Term Disability Pet Insurance EEO/AA C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, ***, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications
    $32k-51k yearly est. 6d ago
  • Customer Solutions Representative - RESEA

    C2 Global Professional Services

    Agent job in Hurst, TX

    A core member of the C2 GPS' career center team, The Customer Solutions Representative (CSR) - RESEA is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services within the career centers and through referrals to our community partners. Essential Functions: Communicate with customers by telephone or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position. Review and identify job opportunities for customers and provide referrals to qualified candidates. Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire. Education and Experience: High school diploma or GED required. Valid driver's license and proof of insurance with good driving record. One year of relevant experience preferred. Bilingual in English and Spanish strongly preferred. COMPANY OVERVIEW: C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs. We're located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of "Respect, Communication, Customer Engagement and Ingenuity." Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone's life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes: Health Insurance Wellness Reimbursement Generous Paid Time Off Paid Parental Leave 401(K) with 100% Employer Match up to 6% of individual contributions Dental Vision Life Insurance Short and Long Term Disability Pet Insurance EEO/AA C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, *, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications JOB CODE: TAR - 8810N5 - CSR
    $32k-51k yearly est. 6d ago
  • Customer Service Rep APEX - Seasonal *Hiring Event

    City of McKinney Texas 3.8company rating

    Agent job in McKinney, TX

    Responsible for creating the first and last impressions of The Apex Centre experience for Members and Guests by providing warm welcomes, magic moments, and fond farewells who enter and leave the facility. Essential Functions/ Knowledge, Skills, & A Customer Service, Seasonal, Event, Service, Retail, Skills
    $28k-34k yearly est. 6d ago
  • Customer Service Representative I

    Centennial Bank 4.2company rating

    Agent job in Addison, TX

    The Customer Service Representative I (CSR) is responsible for retaining existing relationships and establishing new deposit accounts in accordance with branch goals. The CSR is also responsible for promoting and cross-selling bank products and services. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Open new accounts including checking, savings, CDs, IRAs and other products Offered by the bank. 2. Complies with all applicable regulations, policies and procedures. 3. Assess customer needs and cross sell appropriate products and services. 4. Functions as Teller, Sr. Teller or Teller Supervisor as needed. 5. Supports attainment of branch goals. 6. Refers new business to company subsidiaries, such as insurance, mortgage and brokerage. 7. Resolve customer concerns and ensure effective and long term problem resolution. 8. Develops and builds customer loyalty. 9. Follows up on referrals made by other team members. 10. Assists with loan origination and processing as needed. 11. Answers customer inquiries relating to products, rates and services. 12. Provides ancillary services such as notary services. 13. Responsible for tracking and monitoring of all required documentation. 14. Maintains positive, friendly and professional attitude and appearance. 15. Adheres to work schedules. 16. Completes required BSA/AML training and other compliance training as assigned. 17. The ability to work in a constant state of alertness and in a safe manner. 18. Perform any other related duties as required or assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION AND EXPERIENCE High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience. COMMUNICATION SKILLS Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations. CRITICAL THINKING SKILLS Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature. REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS Some outside banking related courses preferred. SOFTWARE SKILLS REQUIRED Intermediate: Spreadsheet Basic: 10-Key, Payroll Systems, Word Processing/Typing WORKING CONDITIONS Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking; and occasional pushing, carrying, or lifting. ENVIRONMENTAL CONDITIONS The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. PHYSICAL ACTIVITIES The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks. While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl; an. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. ADDITIONAL INFORMATION - Demonstrated sales ability a plus - May be required to work an alternative location within the region or market Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $36k-42k yearly est. 6d ago
  • Customer Service Representative

    Tata Consultancy Services 4.3company rating

    Agent job in Plano, TX

    The CSAT Agent safeguards customer satisfaction during circuit discontinuance and migration activities across designated wire centers. You will proactively communicate, capture feedback, resolve issues, and drive CSAT improvements throughout the transition, partnering closely with Engagement Managers, Fulfillment Executors, and Data Analysts. The objective is to ensure continuity of service, transparent communication, and optimal customer satisfaction during migrations and disconnections. CSAT measurement & improvement: Run structured CSAT touchpoints (surveys, callbacks), log qualitative comments, and convert feedback into improvement actions. Collaborate with Data Analysts to segment dissatisfaction drivers and publish weekly insight summaries to pod leadership. Stakeholder collaboration Work hand‑in‑hand with Engagement Managers and client sales teams to align messaging and resolve customer concerns quickly. Maintain accurate case notes and status in program trackers/dashboards; contribute to governance and reporting cadences. Compliance & documentation Adhere to AT&T standards for data accuracy, privacy, and communication records; ensure inventory disposition is reflected in the systems of record. Outcomes & KPIs (program‑aligned) Customer Satisfaction (CSAT): Achieve/maintain target CSAT for migration interactions; reduce escalations week‑over‑week across pods. (Program emphasis on “optimal customer satisfaction.”) First‑Contact Resolution (FCR): Resolve defined classes of issues without handoff; hit FCR targets agreed in pod runbooks. Communication Quality: 100% adherence to approved outreach scripts and compliance requirements; zero privacy incidents. Data Hygiene: 100% accurate case logging and disposition updates in trackers/dashboards. Qualifications: 2-4 years in customer success, enterprise care, or telecom migration projects with measurable CSAT outcomes. Excellent verbal/written communication; ability to simplify complex migration steps for enterprise stakeholders. Experience with ticketing/CRM tools and structured survey/feedback collection. Salary Range: $40,000 - $55,000 per year
    $40k-55k yearly 4d ago
  • Customer Service Representative - State Farm Agent Team Member

    Adrian Valdez-State Farm Agent

    Agent job in Rockwall, TX

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $ Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
    $26k-34k yearly est. 6d ago
  • Sales Agent - Commercial Real Estate Investment

    Summit Re 4.5company rating

    Agent job in Dallas, TX

    Sales Agent - Commercial Real Estate Investment Summit RE is looking for Real Estate Agents that want to be part of a team with unlimited potential. Are you a self-starter and a high achiever? Do you want to build your own business? Summit RE has a strong track record of developing new agents into high income producers. Commercial Real Estate rewards performance, not tenure, and agents who commit fully to our system can build a sustainable career that can be life changing. At Summit RE we can teach real estate sales and a system that achieves our client's goals and leads to long term relationships. Each Agent has a dedicated Senior Agent (Mentor) and the support of our entire brokerage team, while benefiting from our marketing department, financial analyst team, transaction coordinators, and research department. Expectations of the Role § Prospecting - A minimum of 400 calls per week. Agents must be effective on the phone and consistently prospect for new business. § Training - We incorporate group discussion, guest speakers, senior leadership presentations and interactive training to prepare agents for rewarding careers. At Summit RE we focus on daily habits and a process that leads to achieving our client's goals and the results take care of themselves. § Mentorship - Each Agent has a dedicated Senior Agent as well as access to Senior Executives to go to as needed § Resources- Our Agents have full access to a support team of transaction coordinators, marketing professionals, financial analysts, and research team. Costar, Crexi, and our internal system iClimb § Summit RE Technology - We use technology to manage the transaction and AI to drive business to our Agents. A typical Week would require § Discipline to make 400 calls per week. § Time management skills to balance multiple tasks and schedules. § Travel as may be required to meet Clients and tour properties. § Manage listings and maintain our database of properties and investors § Assist and quarterback the sale through the entire deal cycle. § Market Analysis to uncover opportunities and track Real Estate market activity in your territory § Study the economy, trends, government relations, and population data that affect property valuation. We never stop learning. § Review lease documents, construction plans and surveys, legal documents, and third-party reports as they relate to culmination of a Sale. What we are looking for: § Determination and commitment to succeed § A positive “figure things out” attitude § Ability to develop, maintain and strengthen relationships. A Team player § Track record of success: sports, personal achievements, or leadership roles. § Bachelor's degree & Microsoft Office Skills § Real Estate license or be within two weeks of taking the Exam. Summit RE is a commercial real estate brokerage firm headquartered in Dallas Texas focusing on state of Texas and the Southwest region of the US. We specialize in investment sales of office, industrial, and retail investment sale transactions, with offices in California and Dallas. Email Anna Rosowski (*********************) for immediate consideration
    $60k-109k yearly est. 1d ago
  • Consumer AML Ops - KYC Contact Center Bilingual Phone Agent

    Bank of America Corporation 4.7company rating

    Agent job in Addison, TX

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! : This job is responsible for conducting routine analysis, research, and investigations in diversified compliance operations aligned to the bank's Financial Crimes Enterprise Policy and the Financial Crimes Global Standard. Key responsibilities include executing against regulatory requirements and economic sanctions compliance practices, understanding and anticipating inherent risks to the business, and building and maintaining business relationships. Line of Business Job Description: Global Operations, Anti Money Laundering (AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams are responsible to collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies. Responsibilities: * Delivers and maintains a commitment to high customer service excellence utilizing relationship-building and problem-resolution skills in a call center environment. * Exceeds monthly efficiency objectives and maintains high call quality standards. * Required to navigate and use various internal systems to research, review, update and confirm customer profile details during conversation (inbound or outbound calls) with customer. * Ensures complete and efficient customer interactions by taking ownership to proactively identify opportunities to enhance customer experience. * Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry * Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues * Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients * Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development * Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency * Provides quality assurance review and testing on operating key controls REQUIRED QUALIFICATIONS: * Bilingual- Spanish required * Minimum of 1 year customer service experience in call center environment, preferably in the Banking/Financial industry * Ability to tactfully handle customer concerns * Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed * Excellent verbal and interpersonal communication skills Skills: * Adaptability * Analytical Thinking * Critical Thinking * Data Collection and Entry * Data Quality Management * Collaboration * Decision Making * Interpret Relevant Laws, Rules, and Regulations * Problem Solving * Research Analysis * Customer and Client Focus * Innovative Thinking * Oral Communications * Prioritization * Quality Assurance Shift: 1st shift (United States of America) Hours Per Week: 40
    $32k-37k yearly est. 6d ago
  • Customer Service Representative

    Novax Recruitment Group

    Agent job in Addison, TX

    🔍 Customer Service Representative (Inside Sales) 📍 Plano, TX 💼 Full-Time 💰 Competitive Salary + Full Benefits + Career Growth 🚀 Why This Role Matters We are partnering with a respected, long-standing manufacturer in the infrastructure and engineered products sector. This role is central to customer experience and sales execution-serving as the primary link between clients, sales teams, and operations from initial quote through final delivery. If you excel in fast-paced, detail-focused environments and enjoy blending customer interaction with internal collaboration, this is your opportunity to grow into a key commercial role within a stable and growing organization. 🔍 What You'll Be Doing Prepare and issue customer quotes; review purchase orders for accuracy Be the primary point of contact for customer inquiries and sales support Manage the full order lifecycle-scheduling, changes, and shipment notifications Maintain customer records and log interactions in CRM/ERP systems Track orders, resolve service issues, and support Outside Sales teams Cross-train in order fulfilment to provide team coverage as needed 🧠 What We're Looking For High school diploma or equivalent; Bachelor's in Business or related field preferred 3+ years in Inside Sales, Customer Service, or a similar client-facing role Experience in infrastructure, engineered products, B2G, or project-based sales is a plus Strong skills in quoting, pricing, and order management Proficiency with ERP systems and Microsoft Office (NetSuite experience preferred) 📈 Career Progression This role is designed for growth. You'll gain exposure to sales, operations, and product management, with a clear path to advance into senior inside sales, account management, or sales support leadership. 🎁 What We Offer Competitive salary based on experience Comprehensive health & benefits package Hybrid/office-based flexibility depending on business needs Ongoing training and professional development Long-term career opportunity in a stable, essential industry Submit resume to ****************************
    $26k-34k yearly est. 5d ago
  • Graduated / Call Center / Customer service / Newcomer / Entry-level / CSR / New hire / College graduate / Junior / Trainee / Intern / Internship / Customer Care / Internship / Customer Support

    Aptino, Inc.

    Agent job in Plano, TX

    Our Customer Experience team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey. As a Customer Operations Representative, you'll go beyond just advocating for customers-you'll be a problem solver, process optimizer, and data-driven decision-maker. This role is all about identifying friction points, analysing root causes, and driving meaningful improvements across customer service operations and the broader customer journey. You'll collaborate with cross-functional teams, dive deep into data, and implement process changes that make a measurable impact on customer satisfaction, efficiency, and retention. This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the client culture. Key Responsibilities: Be a Customer Advocate & Problem-Solver: Handle inquiries via phone, email, or chat with urgency and precision, ensuring every interaction is customer-first and solution-driven. Diagnose and Troubleshoot Like a Pro: Use critical thinking and technical insight to identify challenges, uncover root causes, and deploy effective solutions. Leverage Technology to Drive Automation: Identify repetitive manual tasks and recommend automation strategies to streamline workflows and eliminate inefficiencies. Think Ahead & Improve the Experience: Spot trends in customer issues and proactively create solutions that enhance the overall support experience, reducing future contacts. Master Multiple Platforms & Data Tools: Navigate multiple applications (Zendesk, CRM, order management systems) with ease, ensuring accurate documentation and data-driven decision-making. Collaborate & Innovate: Share insights with product, engineering, and operations teams to improve processes and remove friction-driving faster, smarter service. Qualifications: 1+ years of customer service experience in a fast-paced, high-tech, or automation-driven environment. Bachelor's degree in Business Administration, Communications, or a related field. Proven problem-solving skills, with experience in troubleshooting, root cause analysis, and process optimization.
    $26k-34k yearly est. 1d ago
  • Customer Service Representative (Bilingual)

    CCF Holdings LLC 4.4company rating

    Agent job in Lewisville, TX

    Your Opportunity Customer Service Representative (Bilingual) Titlemax Lewisville, TX As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they need-right when they need it the most. You'll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you'll be offered hands-on training, coaching, and development as we invest in your long-term success. If you're looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on! What We Offer Compensation The hourly wage for the position is $14.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks* Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development. Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country. Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program. Company-Sponsored Life and AD&D Insurance. Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program. Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What You'll Do - Essential Duties and Responsibilities Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Maximize customer success by offering personalized financial services that fit their lifestyle. Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system. Build new business by completing daily call campaigns. Assist in customer account management and collections by accepting payments and managing customer appointments. Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events. Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed. Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week. Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements. What We're Looking For - Qualifications and Skills A high school diploma or equivalent. Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues. Meticulous attention to detail and ability to accurately enter data. Proficiency in using phones, POS system, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law. The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard. Nice to Haves - Preferred Qualifications and Skills Experience in check cashing, document verification, and/or money order processing. Prior cash handling, cash drawer/vault management experience. Bilingual (English/Spanish) is a required for certain locations. Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose The Community Choice Financial Family of Brands ("CCF" or the "Company"), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. Think you'll thrive here? Learn more at ************************************************* The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Community Choice Financial Family of Brands, including its subsidiaries and affiliates, (the "Company") uses artificial intelligence ("AI") tools to assist in its recruitment and hiring process. Read the AI Use Consent and Acknowledgement for more information. Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer. #INDMGR
    $14 hourly 5d ago
  • Technical Customer Service Representative

    Cornerstone Technology Talent Services 3.2company rating

    Agent job in Irving, TX

    Type: Contract to Hire We are seeking a Technical Customer Service Representative to support proprietary technology platforms and deliver an exceptional, white-glove customer experience. This role blends technical troubleshooting, customer support, and detailed review of home inspection data. You will help guide users through setup, connectivity, and product usage while ensuring accuracy and professionalism across every interaction. Responsibilities Conduct digital quality assurance on self-guided home inspections: review photos, validate details, and identify issues. Guide customers through virtual or phone-based home inspections step-by-step. Assist users with installation, setup, WiFi connection, app usage, and sensor connectivity. Troubleshoot issues such as device pairing, alerts, and connectivity problems. Document calls, resolutions, and inspection findings to support process and product improvements. Make proactive outreach calls to improve product adoption and customer satisfaction. Maintain clear, professional communication via phone, email, and text. What We're Looking For High School Diploma or GED required; bachelor's degree preferred. 1+ year of experience in technical support, help desk, call center, or field service. Experience troubleshooting mobile devices, WiFi connectivity, or IoT/smart-home systems. Strong communication skills and problem-solving ability. High attention to detail and ability to thrive in a fast-paced environment. Customer-first mindset, proactive attitude, and willingness to learn. Ability to work onsite with flexibility across different shifts. Why This Role Is Great Collaborative, dynamic environment. Opportunities for professional growth, including training and advancement into tech support, product specialist, or leadership roles. Direct exposure to innovative technology and hands-on product improvement.
    $29k-36k yearly est. 4d ago
  • Seasonal Customer Service Representative

    Chubbies Shorts

    Agent job in Grapevine, TX

    Solo Stove's busy season is right around the corner, and we're gearing up to bring on some extra hands in Customer Service. We have both full-time and part-time positions. Employment Dates: Start: October 20 or 27, 2025 End: Approximately December 31, 2025 You must be available to work November 28, 29, December 1 (we closed on Thanksgiving and Christmas). Work Schedule: * Full-Time: 9-hour shift with 1-hour lunch; Wednesday-Sunday, 8:00 AM-5:00 PM or 9:00 AM-6:00 PM * Part-Time: 20 hours per week, primarily weekends with some evening shifts Work Duties: Handle customer inquiries: Promptly respond to customer questions and concerns across various channels, including email, social media, phone, and live chat. Resolve issues and complaints: Effectively address and resolve customer complaints, returns, refunds, and cancellations in a professional and empathetic manner. Provide accurate information: Maintain deep product and service knowledge to provide accurate and detailed information to customers. Staff Product Showroom: Greeting and assisting in-person customers, providing expert product knowledge, maintaining the showroom's cleanliness and organization, processing transactions, pulling orders from the distribution center, and collaborating with team members to meet sales goals and maintain a positive customer experience. Candidate Profile Candidates do not need prior customer service experience but must have: Computer skills and ability to navigate multiple computer applications simultaneously Clear verbal and written communication with a friendly, professional demeanor Ability to multitask (e.g., speaking with customers while researching information) Proficiency in Microsoft Office Preferred: Experience with Salesforce Commerce Cloud, ShipHero, FedEx systems, Outlook, Slack, or similar platforms
    $26k-34k yearly est. 6d ago
  • Seasonal Customer Service Representative

    Chubbies, Inc.

    Agent job in Grapevine, TX

    Solo Stove's busy season is right around the corner, and we're gearing up to bring on some extra hands in Customer Service. We have both full-time and part-time positions. Employment Dates: Start: October 20 or 27, 2025 End: Approximately December 31, 2025 You must be available to work November 28, 29, December 1 (we closed on Thanksgiving and Christmas). Work Schedule: Full-Time: 9-hour shift with 1-hour lunch; Wednesday-Sunday, 8:00 AM-5:00 PM or 9:00 AM-6:00 PM Part-Time: 20 hours per week, primarily weekends with some evening shifts Work Duties: Handle customer inquiries: Promptly respond to customer questions and concerns across various channels, including email, social media, phone, and live chat. Resolve issues and complaints: Effectively address and resolve customer complaints, returns, refunds, and cancellations in a professional and empathetic manner. Provide accurate information: Maintain deep product and service knowledge to provide accurate and detailed information to customers. Staff Product Showroom: Greeting and assisting in-person customers, providing expert product knowledge, maintaining the showroom's cleanliness and organization, processing transactions, pulling orders from the distribution center, and collaborating with team members to meet sales goals and maintain a positive customer experience. Candidate Profile Candidates do not need prior customer service experience but must have: Computer skills and ability to navigate multiple computer applications simultaneously Clear verbal and written communication with a friendly, professional demeanor Ability to multitask (e.g., speaking with customers while researching information) Proficiency in Microsoft Office Preferred: Experience with Salesforce Commerce Cloud, ShipHero, FedEx systems, Outlook, Slack, or similar platforms Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $26k-34k yearly est. 6d ago
  • Customer Service Representative

    Prokatchers LLC

    Agent job in Dallas, TX

    Job Title: Customer Service Representative Duration: 03+ months contract (Possible Extensions) Education : HS Diploma or GED Shift Details : Multiple Shifts Specific Skills : Answer inbound calls from patients, visitors, and internal staff Dispatch work requests and document service tickets accurately Monitor environmental systems including alarms, gates, CCTV, and intercoms Assist with workflow coordination and transporter assignments Support departmental projects and operational improvements Maintain professional and courteous communication at all times Operate effectively in a high-volume, fast-paced environment Minimum 1 year of customer service or administrative support experience Healthcare, call center, or dispatch experience preferred General Description: We are hiring Customer Service Representatives to support high-volume inbound calls and service request dispatch operations in a fast-paced healthcare environment. This is an onsite opportunity offering stable hours and long-term contract potential.
    $26k-34k yearly est. 1d ago
  • Customer Service Representative - Insurance

    AAA-The Automobile Club 4.5company rating

    Agent job in Coppell, TX

    Customer Service Representative - Insurance. AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a Customer Service Representative, Customer Service, Insurance, Representative, Retail, Training
    $25k-31k yearly est. 2d ago
  • Customer Service Rep-2 or 3

    Commercial Bank of Texas 3.8company rating

    Agent job in Lewisville, TX

    Recognizes and meets customer expectations of service and professionalism and creates a high level of customer satisfaction and trust. Continually display a courteous and helpful level of enthusiasm, and service knowledge with customers. The summary of duties include, but are not limited to, performing all deposit account services such as taking deposits, withdrawals, opening new accounts, and placing account holds. The CSR 3 is also responsible for cross selling and referring all deposit and loan products as well as up streaming loans and other products for approval. PRINCIPAL DUTIES AND RESPONSIBILITIES Recognizes and addresses customers by name. Listens carefully to customer requests, comments, or complaints and responds appropriately in accordance with CBTx procedures. Is responsible for comprehensive, prompt, and efficient customer transactions. Performs a variety of customer service transactions on a daily basis such as account holds, stop payments, direct deposits and check confirmation. Cross-markets and promotes other CBTx products and services such as loans, IRA's, CD's, and safe deposit boxes. Up streams loans for approval. Open new accounts (personal or commercial) DDA, savings, CD's, IRA's, and safe deposit boxes. Also will review and approve/decline NSF in accordance with CBTx policy and procedures. Provides extensive personalized service to depositors with specific or special banking needs including: personal banking account advice, suggestions for account resolution; researches customer inquiries; provides customers with account information and updates as requested. Counts, checks, and packages coins and currency. Cashes checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters transactions into computer records. Maintains cash supply within prescribed limits, orders cash when necessary, prepares cash transfer slips and counts incoming cash. Balances cash drawer at the end of the shift and compares totaled amounts to electronic journal on DCI. Reports and discrepancies to his or her supervisor as necessary. Places hold on accounts for uncollected funds and prepare CBTx Notice of Delayed Availability in accordance with CBTx procedures. Balances and loads ATM when necessary. Receives mortgage, consumer loan, and other payments, inspects negotiable instruments and cash offered for payment and ensures the payments match balances due, enters payments received into CBTx computer records and generates customer receipts. Provides guidance to CSR-1's and 2's as to proper use of DCI Teller, iCore features and functions, night depository contracts, and interpretation of CBTx policies and procedures. Performs bank by mail and night deposit functions where available. Participates as a volunteer in community and non-profit activities. Other duties as assigned.
    $26k-31k yearly est. 6d ago
  • AGENT, GUEST SERVICES (SEASONAL) - ANCHORAGE TRANSPORTATION AND GUEST SERVICES (ANCHORAGE, AK)

    Acme Inc. 4.6company rating

    Agent job in Dallas, TX

    Job Duties: Performs a variety of entry-level customer service tasks. Routinely, provides customer assistance to passengers. Provides direction, assists with questions and queries. Job Requirements: High school completion or equivalent certification. Ability to prioritize work, meet deadlines, maintain an attention to detail, while working in a team or group environment. Ability to communicate clearly, verbally and written, with customers, employees and management. Some experience in positions involving customer service is normally preferred for this job. Must be minimum age of 18 and possess current, valid Alaska driver's license with clean driving record. Must be eligible to work in the United States.
    $26k-32k yearly est. 6d ago

Learn more about agent jobs

How much does an agent earn in McKinney, TX?

The average agent in McKinney, TX earns between $19,000 and $76,000 annually. This compares to the national average agent range of $19,000 to $72,000.

Average agent salary in McKinney, TX

$38,000

What are the biggest employers of Agents in McKinney, TX?

The biggest employers of Agents in McKinney, TX are:
  1. Allied Universal Technology Services
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