Agent jobs in Miami Beach, FL - 1,226 jobs

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team in Pembroke Park, FL. As a CSR, you will play a vital role in providing exceptional service to our customers while managing inquiries, resolving issues, and supporting our daily operations. Key Responsibilities: Answer inbound calls and respond to customer inquiries in a professional and friendly manner. Resolve customer complaints, issues, and inquiries promptly, ensuring customer satisfaction. Process customer orders, returns, and exchanges efficiently and accurately. Maintain a thorough understanding of products and services to provide accurate information to customers. Update and maintain customer records in the system. Collaborate with team members to improve service processes and meet customer needs. Handle email and online inquiries as needed. Provide follow-up with customers to ensure their issues have been resolved to their satisfaction. Assist with administrative tasks such as filing, data entry, and report generation. Qualifications: High school diploma or equivalent required. Previous customer service experience preferred. Strong verbal and written communication skills. Ability to multitask, prioritize, and stay organized in a fast-paced environment. Excellent problem-solving skills and attention to detail. Proficiency in Microsoft Office and basic computer skills. Must be Bilingual (English/Spanish). Benefits: Competitive pay up to $18 per hour. Monday - Friday schedule with weekends off. A positive and supportive work environment. Opportunities for growth within the company.

Grendene Global Brands collaborates with the Brazilian-based manufacturer Grendene S/A to bring the vibrant and fashionable Brazilian footwear brand Melissa to life in the U.S. and international markets. With a commitment to innovation, design, and sustainability, the company continues to expand its global reach in the fashion industry. Grendene Global Brands focuses on delivering high-quality, colorful, and stylish footwear that resonates with diverse audiences worldwide. About Melissa: Born in Brazil, Melissa is a celebration of art, fashion, design, and sustainability since 1979. Melissa collaborates with icons in design, fashion, and art; Comme des Garcons, Karl Lagerfeld, Viktor & Rolf, Jeremy Scott, Vivienne Westwood, Y/Project, Lazy Oaf and Zaha Hadid, among others. Melissa is recognized worldwide for its innovative material: a 100% recyclable, 100% Vegan and a low carbon emissions PVC, MELFLEX, that offers more flexibility, resistance, and comfort. Melissa knows and believes that sustainable development is not an exception policy, but a mandatory routine which will always deliver a safe and socially responsible product without compromising design, style, and a cutting-edge aesthetic. About the Role: The Journey Ahead: Welcome to the vibrant world of Melissa! We are seeking passionate and well-established Territory Showrooms or Sales Agents to represent our iconic Melissa Women's footwear collection. As our representative, you will bring the best of Brazilian design to your territory-building meaningful relationships and expanding our vegan and recyclable footprint with intention and style. Territories Available: Southeast: FL, GA, SC, NC, VA, DC, WV, KY, TN, AL, MS Southwest: TX, NM, OK, KS, MO, AK, LA West: CA, AZ, NV, WA, OR, UT Responsibilities: Represent the Brand: Promote the Melissa women's collection at existing accounts while exploring untapped opportunities in your territory Drive sales growth by developing and managing accounts in the contracted territory Road Warrior: Exceed targets by scheduling and conducting both in-store and trade show retailer meetings. Represent Melissa at relevant trade shows, events, and pop-ups Share Our Story: Educate retailers on brand history, product features & benefits, and latest styles as well as Melissa's commitment to sustainability, style, quality and value Visit accounts to maintain brand displays and ensure merchandising aligns with Melissa's aesthetics Manage the Order Process: Ensure smooth and efficient order-to-delivery cycles Cultivate Relationships: Build authentic partnerships through open communication and exceptional service while identifying and pursuing new retail and wholesale partnerships Collaborate with internal teams on product launches, promotional events and brand initiatives Strategize for Success: Anticipate market trends and adapt strategies to customer demand Offer Insights: Analyze and share customer/market feedback and product recommendations to keep Melissa on the cutting edge Qualifications: A passion for fashion and a solid understanding of industry trends Effective Communication: Your ability to articulate, negotiate and inspire aligns perfectly with our designs Relationship-Building Skills: Connect effortlessly with a diverse customer base and industry professionals Territory Knowledge: Understanding of the region's ideal clients and cultivate/establish relationships with them Opportunity Spotting: A knack for finding new sales prospects and turning them into revenue Results driven: the ability to have a proactive and adaptable approach to sales Experience in footwear is a plus, but not a requirement. Melissa is a brand that sells in a wide variety of environments beyond shoe stores, including Swimwear, resort, surf, and RTW boutiques so we prefer a strong overall brand mix and alignment Embark on an exciting journey where sales and style meet, and work feels like a passion project. Join the Melissa family today! 🌴👡 Join us in building Melissa's next chapter in the USA!

Receive incoming calls in a professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additional work and earn business - Complete work orders, retur Customer Service Representative, Customer Service, Dispatcher, Representative, Dispatch, Retail

Air Export Agent Compensation: $55,000-$65,000 base salary + performance bonus About the Role Our client are seeking an experienced Air Export Agent to join their international freight forwarding operation in Miami, FL. This role is ideal for a detail-oriented export professional with hands-on experience managing international air export shipments from booking through final departure. Key Responsibilities Manage end-to-end air export shipments, including consolidation and direct shipments Coordinate with overseas agents, airlines, trucking providers, and warehouses Prepare, review, and issue export documentation (HAWB/MAWB, SLI, AES filings, invoices, packing lists, etc.) Book cargo with airlines and ensure timely space confirmation Track shipments and proactively communicate status updates to customers Ensure compliance with TSA, AES, and all export regulations Resolve shipment issues, delays, or documentation discrepancies Handle billing, cost validation, and file profitability Maintain accurate shipment records in the freight management system Qualifications & Experience 2-5+ years of experience in air export operations within a freight forwarding environment Strong knowledge of international air freight export procedures Experience with AES filings and TSA compliance Excellent organizational skills and attention to detail Strong communication and customer service skills Ability to manage multiple shipments and deadlines in a fast-paced environment Proficiency with freight forwarding systems and Microsoft Office What's Offered Competitive base salary of $55,000-$65,000, depending on experience Performance-based bonus Opportunity to join a growing operation with career advancement potential Supportive, team-oriented work environment Full benefits package (medical, PTO, holidays, etc.)

As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience Day-to-Day: • Assist customers and business partners via telephone and email • Handle customer complaints in a calm, professional manner • Diagnose, assess, and resolve problems or issues • Monitor progress of delivery routes • Process changes or cancellations to delivery orders Requirements: Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. Previous customer service experience Strong communication skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations Pluses: Fluency in Spanish

The Account Service Representative is responsible for delivering exceptional service to brokers, agencies, and employer groups. This role supports the full lifecycle of group accounts-renewals, enrollments, changes, claims support, quoting follow-ups, and carrier communication. The ASR works closely with the sales and operations team to ensure accuracy, timeliness, and high customer satisfaction What you'll be doing: Broker & Agency Support: Serve as the primary point of contact for agencies regarding group insurance questions, documentation, renewals, and service needs. Assist brokers with quoting requests, benefit summaries, enrollment materials, and onboarding documentation. Provide clear guidance on medical, dental, vision, GAP, and ancillary benefits. Group Account Management: Support new group onboarding, including application review, census validation, and carrier submissions. Assist with open enrollment meetings, renewal reviews, and plan comparison tools. Maintain accurate group records, policy details, and service notes. Track renewals, missing documents, billing issues, and enrollment updates. Carrier & Vendor Coordination: Communicate with carriers regarding applications, eligibility, billing discrepancies, and service issues. Facilitate resolution of escalated member and employer concerns. Ensure compliance with carrier guidelines and timelines. Administrative & Operational Tasks: Prepare service emails, renewal notices, spreadsheets, and standardized documents for agencies and employers. Maintain CRM activity logs, follow-up tasks, and documentation. Assist the Group Sales Director in tracking KPI metrics and service SLAs Requirements: Must know all carriers. Traditional group insurance Must have knowledge of working with a census Customer service experience 215 License required Reliable transportation Qualifications: Salesforce knowledge helpful Ichra knowledge helpful Business development experience 5-10 years of experience in health insurance, group benefits, or employee benefits administration (preferred). Knowledge of medical, dental, vision, GAP, and ancillary products. Strong communication skills-professional, clear, and customer focused. Ability to manage multiple priorities with attention to detail and deadlines. Proficient in Microsoft Office (Excel, Word, PowerPoint); CRM experience is a plus. Bilingual (English/Spanish) Salary range: $55-$75k + Commission Schedule: 9-5 with occasional weekend events. Hybrid/remote possible after 90 days. March start date

Job Description Join Vacatia and Deliver Exceptional Experiences for Owners & Guests Location: Current location: Vacation Village at Weston location at 16461 Racquet Club Road Weston Fl 33326 Location will be moving to come February of 2026: 2626 East Oakland Park Blvd Fort Lauderdale, FL 33306 Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We're building the next generation of travel lifestyle products; blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners. We're looking for a detail-oriented, service-driven reservations professional who will support owners and guests through accurate, efficient, and high-quality reservation management across multiple systems and channels. If you thrive in fast-paced environments and excel at solving customer needs with warmth and precision, this is your opportunity to support our frontline commitment to excellence. Why You'll Love Working at Vacatia Build the Future: Support a modern, tech-enabled reservations operation leveraging Salesforce, Cloudbeds, and integrated booking platforms. Impact That Matters: Be the first point of contact delivering a seamless, positive experience for owners, guests, and partners. Innovation at Scale: Work with cross-functional teams and multiple systems to streamline reservations, verifications, rental agreements, and maintenance fee inquiries. Autonomy and Ownership: Own your queue, manage high-volume communication channels, and make service decisions that directly impact the customer experience. Culture of Growth: Join a people-first environment that values learning, collaboration, adaptability, and continuous improvement. Your Impact Manage reservation workflows by processing new bookings, exchanges, modifications, and cancellations across Salesforce, Cloudbeds, and connected platforms. Support owners directly by handling maintenance fee inquiries, account questions, rental agreements, and verification processes. Elevate service delivery by managing high-volume inbound/outbound calls, as well as email and message-based communication channels. Ensure system accuracy by documenting updates, interactions, and reservation details within Salesforce and booking systems. Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to resolve issues and secure smooth arrivals. Adapt quickly during high-demand periods, supporting overflow call volume and shifting priorities with professionalism and poise. What You Bring 1+ year of experience in reservations, hospitality, customer service, travel, or related fields. Timeshare, hotel, or travel agent experience strongly preferred. Strong communication, service mindset, and problem-solving abilities. Ability to manage high call volume while maintaining accuracy and professionalism. Comfort working in Salesforce, Cloudbeds, or similar reservation/CRM systems (preferred). Bilingual English/Spanish strongly preferred. High school diploma preferred. Ability to multitask, learn quickly, and thrive in a fast-paced, evolving environment. Join Us Join us at the start of something big. If you're ready to deliver exceptional owner experiences and be a key part of our high-performing Owner Services team, we'd love to hear from you.

The Role The Reservations Agent is the first connection to our guests' stay, the voice on the line and the calm behind the chaos. This role is all about precision, communication, and connection. You'll handle reservations for the hotel and spa via phone, email, and online systems while keeping an eye on maximizing occupancy and revenue. You'll also support our PBX and Front Desk teams, ensuring that every guest feels informed, cared for, and excited to experience The Standard way of life. What You'll Do Handle hotel and spa bookings via phone, email, GDS, and online channels with accuracy and warmth. Answer calls with professionalism, charm, and efficiency, routing, transferring, and taking messages as needed. Maintain clear communication with all departments about arrivals, departures, groups, and special requests. Stay up to date on all property details, from room types to restaurant hours, menus, spa offerings, and special events, to confidently inform and upsell guests. Build strong relationships with travel professionals and returning guests to promote loyalty and trust. Support and promote all company programs, policies, and procedures, responding effectively in emergencies or unusual situations. Maintain the highest standards of service, accuracy, and cleanliness within the Reservations Office. Represent The Standard with a polished, professional appearance and positive, team-oriented attitude. What You Bring Previous experience in hotel reservations, front office, or a related hospitality role preferred. Above-average communication and guest service skills, both verbal and written. Fluent in English (additional languages are a plus). Strong organizational skills and the ability to multitask in a fast-paced environment. Familiarity with hotel reservation systems (Opera PMS experience is a plus). Comfortable working independently and collaboratively within a team. Availability to work a flexible schedule, including weekends and holidays. Physical Requirements Ability to sit or stand for extended periods (up to 8 hours). Frequent use of computer, keyboard, and telephone systems. Occasional walking, bending, or lifting of office materials up to 15 lbs. Clear speech and hearing required for phone and in-person communication. Visual acuity to read computer screens, correspondence, and reports. Why You'll Love Working at The Standard Live the lifestyle you help create. Restaurant Discounts Spa Discounts Boutique Discounts Enjoy access to our spa / gym facilities and up to 3 fitness classes per week, Designated employee pool days during the summer Paid Time Off & Holidays Medical, dental, and vision coverage, plus short-term and long-term disability, life insurance, 401(k) Retirement Plan A Culture That Feels Like Home Work where hospitality, creativity, and community come together… Every day.

Reservations Agent Department: Sales & Marketing The Reservations Agent will handle all incoming calls with efficiency and professionalism, be able to make reservations, and cancellations, and answer questions on rates, hotel facilities, services, and special promotions. Job Specifications Qualifications Minimum 1-year experience in Reservations, Sales, or Front Office experience at a comparable quality property preferred Must speak English fluently. Bilingual Spanish, Portuguese, and French preferred Knowledge of Opera a plus General knowledge of hotel departments preferred Excellent communication skills - oral and written Excellent communication skills, including the ability to speak, read and write fluently in English. Being Bi-lingual is a plus. Excellent guest service skills; Strong Customer Service background. Ability to work a flexible schedule to include weekends and holidays Job Duties Job Specific Answer all phone calls routed to the reservation department and assist the caller using proper phone technique. Use proper selling techniques and maintain the utmost professionalism while personalizing each call. Process all reservation requests, including changes and cancellations, by phone, fax, or other channels. Determine caller's needs through active listening and using probing questions to satisfy and sell to those needs. Must maintain a basic knowledge of revenue management techniques and must realize their impact. Assist with monitoring room inventory when Revenue Manager is not present. Run arrival reports from all channels and ensures all reservations have been entered correctly. File and organize all paperwork. Work closely with Front Office and Sales Department. General Promotes and applies teamwork skills at all times. Notifies appropriate individuals promptly and fully of problems and/or unusual matters of significance. Is polite, friendly, and helpful to guests, management, and fellow Team Members Executes emergency procedures in accordance with hotel standards. Complies with required safety regulations and procedures. Attends appropriate hotel meetings and training sessions. Maintains cleanliness and excellent condition of equipment and work area. Complies with hotel standards, policies, and rules. Recycles whenever possible. Remains current with hotel information and changes Complies with hotel uniform and grooming standards Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.

The Front Desk Attendant ensures quality guest service to the members and guests. One greets and accommodates the guests and/or member in a respectable and professional manner. While maintaining an engaging and motivating attitude. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S). Responsibilities Provide exceptional guest service to hotel guests and members Provide knowledge of fitness area and classes Ensure accessibility and accuracy of fitness area and classes Requirements Experience and Education Required Education High School diploma is required Experience Prior experience working in a Fitness Center is preferred Skills Required Must be able to: Speak, read, write and understand the English language. Fold and restock towels and gym equipment Provide legible communication and directions. Must be able to create healthy juices and smoothies Must be able to maintain working area clean and orderly (juice bar and/or front desk) Must be capable of cleaning any and all areas including bathrooms and showers Stand at least 90% of the time. Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Think clearly, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent resort data. Possess moderate to advanced computer skills. Work in a dynamic and constantly changing environment and adept to multitasking. Physical Demands Must be able to: Lift objects at least 60lbs throughout the day at all times without assistance. Push and pull carts at least 200lbs daily and throughout the day without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift Reach overhead and below the knees, including bending, twisting, pulling, and stooping Use, carry, and operate all necessary office equipment using finger dexterity. Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity. Visually look at a computer for extended periods of time. Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors. Success Criteria Team Player Demonstrates co-operation within the team and with other departments Listens carefully and works well with others Has a positive influence on others in the team and clearly enjoys working with people Guest Focused Anticipates guests' needs and is sensitive to people from all cultures Has a natural, warm smile and a friendly and passionate approach Demonstrates confident, helpful and genuine behavior with internal and external guests Delivers their Best Has energy and sense of urgency for his/her work Resourceful, makes things happen and looks for ways to work more efficiently Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact) Composed Able to stay calm under pressure Demonstrates maturity and ability to cope with the unexpected Never lets personal feelings interfere with delivering the highest standards Trustworthy and responsible Excellent records of attendance and punctuality Is reliable and demonstrates the ability to work without supervision Demonstrates a high level of personal integrity, honesty and trust Time Management Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. Licenses or Certifications N/A Standard Specifications Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division. The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Grooming All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.

At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey. DREAM IT MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts, including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River, Claudie (opened Feb 2025), and MM, a Membership Community. Upcoming projects include AVA's second location in Coconut Grove and Casa Neos Lounge (Fall 2025), Noora and HONŌ Japanese Steakhouse (Spring 2026). BUILD IT RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States. GROW IT RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities. Summary: As reservation agent you will be managing incoming reservation requests, maintaining an organized reservation system, and provides excellent customer service to guests. Responsibilities include handling inquiries, seating assignments, and coordinating with restaurant staff to optimize guest flow. Strong communication, organizational skills, and previous customer service experience are required. RESPONSIBILITIES: Manage incoming reservation requests via phone, email, and online booking platforms. Maintain an organized reservation system and ensure accurate recording of all bookings. Provide excellent customer service by assisting guests with inquiries, special requests, and seating preferences. Coordinate with the restaurant staff to optimize table assignments and ensure efficient seating arrangements. Handle reservation cancellations and modifications promptly and professionally. Uphold restaurant policies and procedures regarding reservations and seating arrangements. Requirements/Qualifications: Previous experience in a customer service role, preferably in a restaurant or hospitality setting. Strong communication and interpersonal skills. Excellent organizational abilities and attention to detail. Ability to multitask and work efficiently in a fast-paced environment. Familiarity with reservation management software is a plus. Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed. Other Skills and Knowledge: Strong attention to detail and accuracy in processing reservations. Collaborative to share an environment with opportunities for interaction with coworkers and supervisors. Physical Demands And Work Environment: General office assignments-(typing), which lends itself to repetitive motion. Sitting in a stationary position for several hours within the day. Using hands and fingers for typing, clicking, and navigating reservation systems and software. Lifting or carrying lightweight office materials or equipment as needed.

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job Description Processes telephone calls and reservations in a timely manner following Trump National Doral standards. Answers all telephone calls including reservations and guest inquiries in a friendly and courteous manner, for package reservations, tee times, spa appointments and internal and external communications. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS OF RESERVATION CALLS: Answers all reservations, telephone calls and emails in a friendly manner, using clear English communication. When processing emails or listening to callers, ensure a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information. Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions. Use proper selling techniques and maintain the utmost in professionalism while personalizing each call. Determine caller's needs through active listening and using probing questions to satisfy and sell to those needs. Processes all group contracts from the Sales Department. Obtains data from various sources, including but not limited to faxes, electronic messages and handwritten lists. Enters all group blocks into reservations computer system and verifies correctness of data entered against the data received. Follow up with the Sales Department regarding all questions that stem from the groups. Monitors group blocks after they have been entered into the computer system. Achieve or surpass all departmental standards in regards to shop scores, calls answered, call conversion. Maintains suite and VIP reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet guest needs. ESSENTIAL FUNCTIONS OF INTERNAL AND EXTERNAL CALLS and COMMUNICATIONS: Answers calls originating from external and internal sources. Directs the caller to the appropriate extension or room. Verifies last name of guest for all room calls. Assists guests with directions or other requests. Directs hotel staff to assist guests, upon request. Communicates to callers in a clear and concise manner. Inputs/writes messages using proper grammar and spelling. Verifies names and telephone numbers. Properly handles all incoming urgent matters or emergencies for the guests and hotel. Works with hotel management and/or security in order to calmly direct appropriate action. Appropriately documents all emergencies. Greets callers with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to and understand requests, responds with appropriate action and provides accurate information such on outlet hours, special VIP programs, events, etc. Promptly answers the telephone and web inquiries. Inputs messages into the computer and tells other associates of special guest needs. Retrieves messages and communicates the content to the guest. Enters all guest responses and requests into Alice in order to provide effective and efficient service. Provides a record of all Guest Insights to allow departments to properly research and respond to the guest for any challenges which may occur. Field guest complaints, conducting research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy resort activity. Plans and implements detailed steps by using experienced judgment and discretion. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Assists office in any other administrative duties as needed. Prepares reports as required. Attends training and meetings as required. Attempts to communicate with guests in guest's native language. Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolves complications such as location changes or credit issues. Summons team members to escort guests to/from their rooms as appropriate. Operates various office machines. Operate facsimile to send and receive transmissions for guests. Notify guests of receipts using a computer system. Call for repair and technical support of all computer based PBX equipment. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Ability to read, listen and communicate effectively in English. Ability to access read and accurately input information using a moderately complex computer system. Ability to effectively deal with both internal and external guests, some requiring high levels of patience, tact and diplomacy. This involves listening to the nature of the concern, demonstrating empathy with the guest and providing positive and proactive solutions. PHYSICAL REQUIREMENTS: Frequency Key: Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours; Constant - 6-8 hours Physical Activity Frequency Sitting Constant Standing Occasional Walking Frequent Climbing stairs Occasional Crouching/Bending/Stooping Rare Reaching Frequent Grasping Frequent Pushing/Pulling Rare Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Taste Never Smell Never Lifting/Carrying (# lbs) Occasional up to 20 lbs. Travel Rare Typing Constant OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High School graduate or equivalent required. EXPERIENCE One to two years of prior Guest Service, Reservations, Front Office or Sales experience is preferred. Prior luxury hospitality experience and previous PBX experience preferred. Ability to speak multiple languages is desirable. LICENSES OR CERTIFICATES None GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

The Role The Reservations Agent is the first connection to our guests' stay, the voice on the line and the calm behind the chaos. This role is all about precision, communication, and connection. You'll handle reservations for the hotel and spa via phone, email, and online systems while keeping an eye on maximizing occupancy and revenue. You'll also support our PBX and Front Desk teams, ensuring that every guest feels informed, cared for, and excited to experience The Standard way of life. What You'll Do * Handle hotel and spa bookings via phone, email, GDS, and online channels with accuracy and warmth. * Answer calls with professionalism, charm, and efficiency, routing, transferring, and taking messages as needed. * Maintain clear communication with all departments about arrivals, departures, groups, and special requests. * Stay up to date on all property details, from room types to restaurant hours, menus, spa offerings, and special events, to confidently inform and upsell guests. * Build strong relationships with travel professionals and returning guests to promote loyalty and trust. * Support and promote all company programs, policies, and procedures, responding effectively in emergencies or unusual situations. * Maintain the highest standards of service, accuracy, and cleanliness within the Reservations Office. * Represent The Standard with a polished, professional appearance and positive, team-oriented attitude. What You Bring * Previous experience in hotel reservations, front office, or a related hospitality role preferred. * Above-average communication and guest service skills, both verbal and written. * Fluent in English (additional languages are a plus). * Strong organizational skills and the ability to multitask in a fast-paced environment. * Familiarity with hotel reservation systems (Opera PMS experience is a plus). * Comfortable working independently and collaboratively within a team. * Availability to work a flexible schedule, including weekends and holidays. Physical Requirements * Ability to sit or stand for extended periods (up to 8 hours). * Frequent use of computer, keyboard, and telephone systems. * Occasional walking, bending, or lifting of office materials up to 15 lbs. * Clear speech and hearing required for phone and in-person communication. * Visual acuity to read computer screens, correspondence, and reports. Why You'll Love Working at The Standard Live the lifestyle you help create. * Restaurant Discounts * Spa Discounts * Boutique Discounts * Enjoy access to our spa / gym facilities and up to 3 fitness classes per week, * Designated employee pool days during the summer * Paid Time Off & Holidays * Medical, dental, and vision coverage, plus short-term and long-term disability, life insurance, * 401(k) Retirement Plan A Culture That Feels Like Home Work where hospitality, creativity, and community come together… Every day.

Summary:To sell the club and the amenities by maintaining the highest standards in assisting members and their guests. Handling a high volume of calls, processing all information and reservation requests while performing the following duties: Essential Duties and Responsibilities: In addition to the following duties and responsibilities, other duties may be assigned:Having full knowledge of club policies, amenities and procedures. Knowledge of room types, source codes, rates, accommodations, deposit and cancellation policies. Knowledge of types of membership, travel agent policies and procedures, owners use and guest cards. Answering phones using proper telephone etiquette for Reservations and Vacation Rentals. Tracking call activity. Use Member/Guest name at least three times while talking to him/her. Making, changing, canceling reservations, charging advance deposits and posting cancellation fees. Maintaining availability. Assist in making delegate reservations for all conferences as well as processing rooming lists - verifying names, dates, rates and special requests. Processing brochures, confirmations, and maintaining the inventory of brochure packets and rate schedules. Check the voicemail, fax machine, and email frequently. Ensure that all emails are followed up within 24 hours of receipt. Checking reservations to accommodate special requests on a daily basis. Making sure that all filing is completed daily. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to provide lateral service to all members, guests, and associates. Well organized and detail oriented with the ability to work under pressure and maintain a professional work area. General resort, hotel and/or private club background Typing skills preferable Basic computer skills preferred to include Visual One, Windows, MS Word, Outlook and/or Excel. Basic mathematical skills necessary Education and/or Experience:High school diploma required. No experience necessary, however experience in a private club, large hotel, or resort preferred . Language Skills: Must be able to read, listen, and communicate effectively in English. Reasoning Ability: Must have a high level of patience and confidence to help deal with challenging situations and upset members/guests. Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample physical requirements might include:Must be able to sit for long periods of time Must be able to type and talk on phone (with use of headset) for long periods of time Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample work conditions might be:Noise level in the work environment is usually moderate. Must be able to work in a constantly changing environment. Attendance, Appearance and Conduct: Regular attendance in conformance with the standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry and report deadlines, associate may be required to work varying schedules to meet the business needs of the Club and report deadlines. Proper grooming is required by all associates and is described in detail in the Associates Handbook. Associates should review this policy and make sure that at all times they present themselves for shifts looking clean, neat and professional. As a condition of employment, all associates agree to fully comply with Ocean Reef Club rules and regulations for the safe and efficient operation of Club facilities. Associates who violate Club rules and regulations will be subject to disciplinary action, up to and including termination of employment. If you have any questions or doubts you should seek clarification from your supervisor. s are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e. g. emergencies, change is workload, rush jobs or technological developments) dictate.

Makers Air is seeking a friendly, detail-oriented Reservation Agent to join our team! In this role, you'll be the first point of contact for our customers, assisting with reservations, answering inquiries, and ensuring every passenger enjoys a smooth booking experience. What You'll Do: Handle incoming calls, emails, and online requests for flight reservations. Provide accurate information on schedules, pricing, policies, and services. Enter and update customer reservations in the system with precision. Process payments, issue confirmations, and assist with changes or cancellations. Deliver exceptional customer service by addressing questions and resolving issues promptly. Collaborate with operations and customer service teams to ensure seamless travel for our passengers. Requirements 1-2 years of aviation, hospitality, or travel industry experience preferred. High school diploma or equivalent required (associate degree in aviation, travel/tourism, or business a plus). Previous experience in freight forwarding, logistics, reservations, or passenger services preferred. Familiarity with aviation reservation or booking systems strongly preferred. Ability to calculate, post, and manage figures accurately (ticketing, baggage, fees, etc.). Knowledge of FAA and TSA travel regulations (or willingness to learn). Strong communication skills, with the ability to interact effectively across departments and with passengers. Proficiency in English and MS Office (especially Excel) required; additional languages a plus. Excellent customer service skills with high attention to detail. Ability to stay calm and problem-solve in a fast-paced aviation environment.

Job Outline Working under the supervision of the Director to successfully represent talent and maximize revenue from commercial activity. Be a brand ambassador for MN2S Demonstrate all the core values of the company on a day-to-day basis in all activities Represent talent and act in their best interests Work on behalf of buyers to secure talent suited to their needs Procure opportunities, negotiate terms and confirm commercial engagements in a range of different areas (live touring, festival appearances, brand activity and more) to the satisfaction of both buyers and talent Achieve or exceed set monthly revenue targets Build up a talent's fees and meet pre-agreed objectives Proactively develop talent and build up a valuable and diverse personal roster Constantly source valuable new clients, build strong relationships and - adhering to all data regulations - add client information to the company's CRM system Record and track all leads in the company's CRM system Work with other members of the team to achieve common goals Liaise with the Digital Marketing department to promote talent availability and latest news Regularly meet new and existing clients Attend events to network, grow client base and strengthen relationships MN2S may vary the duties and responsibilities at any time and from time to time according to the needs of the business Selection Criteria: Successful previous experience (at least 1 year) as a Booking Agent consistently meeting or exceeding targets Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the business Highly motivated with a drive to succeed and a passion for talent representation and the agency business Target driven Strong team player Entrepreneurial spirit Strong business sense and industry expertise Excellent listening, negotiation and presentation skills Excellent time management skills and ability to multi-task and prioritise work Attention to detail and problem solving skills Excellent written and verbal communication skills Strong work ethic and the ability to work well under pressure and long hours Strong organisational and planning skills in a fast-paced environment Confident with a good sense of humour

Job Title: Certified Agent- Cruise Bookings Are you passionate about travel and eager to build a rewarding career from anywhere? Join our team as an Certified Agent- Cruise Bookings and help clients create unforgettable travel experiences while enjoying flexible hours, unlimited earning potential, and exciting travel perks! What You'll Do: Assist clients in booking flights, accommodations, and vacation packages tailored to their preferences Provide personalized travel recommendations using our trusted supplier network Stay informed on industry trends, promotions, and exclusive deals to offer clients the best options Utilize booking platforms to secure discounted rates, upgrades, and special offers for clients Manage client relationships, ensuring seamless communication and top-notch customer service Work independently while benefiting from ongoing training, tools, and mentorship Why Join Us? Flexible schedule work part-time or full-time from anywhere. No experience required comprehensive training and certification provided. Access to exclusive travel perks like discounted rates, FAM trips, and complimentary stays after supplier certifications. Opportunity to build your own travel business backed by an established and award-winning agency Who We're Looking For: Individuals with a strong passion for travel and customer service Excellent communication and interpersonal skills Self-motivated individuals who excel at working independently Comfortable with online booking systems and digital tools (training provided) Eager to learn, grow, and take control of your income potential If you're ready to turn your love for travel into a rewarding career, apply now and start your journey with us!

5th HQ - We are seeking a versatile and dedicated Admin/Customer Service Specialist for our of our clients in Pompano Beach. The ideal candidate will be adaptable, capable of managing multiple roles, and comfortable handling a variety of tasks as required. Key Responsibilities: Respond to Amazon customer service messages promptly and professionally. Process customer refunds efficiently. Learn and manage the process of customer returns. Run daily reports and follow up on any action items. Review invoices and potentially learn to process deposits. Assist with various tasks as needed, demonstrating flexibility and a willingness to adapt to new challenges. Perform general office duties, such as managing phone calls, emails, and correspondence. Organize and schedule appointments, meetings, and conferences. Maintain and update office records, databases, and filing systems. Prepare reports, presentations, and documents as needed. Skills/Qualifications: High school diploma or equivalent; further education or certifications in administration or customer service is a plus. Previous experience in a customer service or administrative role is preferred. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Strong communication skills, both written and verbal. Bilingual English/Spanish is a plus. Excellent organizational skills and attention to detail. Ability to multitask and manage time effectively. Positive attitude and a proactive approach to problem-solving. Willingness to learn new skills and take on different tasks as required.