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  • Head of Customer Success and Support

    Onramp Technology, Inc. 2.8company rating

    Agent job in Boston, MA

    About OnRamp OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors and trusted by Fortune 15 companies, we're redefining how companies bring new customers online. The Role As Head of Customer Success and Support at OnRamp, you will own all post‑sales customer facing teams: Onboarding, Customer Success, Support, and Customer Education. You will play a pivotal role in shaping our direction and delivering results that drive our company success as part of a growing team. You will collaborate closely across all company functions to ensure cross‑functional alignment with customer needs and business goals. Responsibilities Lead all aspects of our customer‑facing post sales strategy, operations, and process development Own target attainment for NRR including both renewal and expansion quota. Manage a growing team of CSMs and Support staff, providing coaching, mentoring, and development Regularly engage and build executive level relationships with customers Collaborate with leadership across the company as required to align operations with our strategic initiatives and business plan Set quarterly CS team priorities by sequencing initiatives based on customer and revenue impact, and translate those priorities into scoped projects with clear owners, timelines, and success metrics Collaborate with Product and Engineering on customer escalation and ticket resolution process Collaborate with Product and Marketing on customer facing programs such as Beta Programs, Customer references and reviews, and Case‑Study development Collaborate with Sales and Product Management to assess Enterprise prospect requirements and any service requirements resulting from those requirements Communicate customer needs and issues, as well as internal initiatives to relevant internal and external stakeholders, fostering transparency, buy‑in and excitement Drive internal usage of the OnRamp platform in our own onboarding and customer lifecycle management Collaborate with Marketing to create and promote thought leadership content Qualifications and Experience Experience as a CSM in a B2B SaaS company Experience building and leading a growing team Experience with all post‑sales SaaS functions Experience with SMB, Mid‑Market, and Enterprise customers Strong analytical and problem‑solving skills, with the ability to assess risks and make data‑informed decisions. Exemplary communication and collaboration skills, with the ability to influence stakeholders and drive consensus. Proficiency with CRM (e.g., Salesforce, Hubspot) and popular productivity/workflow tools (e.g., JIRA) as well as familiarity and comfort supporting customer use of technical features such as integrations, webhooks, APIs, and similar technologies Strong process design skills Exceptional executive level customer facing communication, issue resolution, and expansion sales skills High comfort level with ambiguity and working on a small team in a fast moving environment. Why OnRamp Work directly with enterprise and mid‑market clients, including Fortune 15 companies Join a high‑growth SaaS company backed by top‑tier investors Be part of a collaborative, ownership‑driven culture Highly competitive cash compensation, equity, and benefits Boston‑based, 5 days a week in‑office OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don't hesitate to let us know. #J-18808-Ljbffr
    $41k-50k yearly est. 1d ago
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  • Baggage Service Agent

    G2 Secure Staff 4.6company rating

    Agent job in Boston, MA

    Meet and greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of passengers, client representatives and employees. 3. Must be able to sit, stand, lift, and/or bend throughout shift and be able to lift and carry up to 50 lbs. throughout the shift. 4. Must pass a pre-employment drug test. 5. Most complete a pre-employment criminal background check. 6. Must be able to read, write, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Make baggage arrival announcements when customers arrive in the claim area providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later arriving bag information. 2. Monitor the delivery of baggage and handle irregularities associated with the internal baggage process. 3. Initiates BMAS files for lost, damage and pilfered baggage. Updates BMAS files with information pertinent to the claim. Provides appropriate airport information as required. Monitors damage claims and make settlements. 4. Coordinate the return of lost and/or damaged luggage to customers. Prepare bag delivery orders and arrange for delivery using bag delivery services or other available means. 5. Process and secure unclaimed luggage, updates BMAS and create a BMAS on-hand record in SABRE. Coordinate on-hand bags, update BMAS desk requests, contact passengers regarding unclaimed baggage. 6. Coordinate with Ramp services regarding bag deliveries, missing bags. Update records with late arriving bag information. 7. Assist customers with Skycap requests. 8. Monitor baggage delivery and complete baggage delivery quality checklist. 9. Must be familiar with all FAA/Airline/Company regulations. 10. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work are and report maintenance needs. 11. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 12. Attend meetings and in-services as required. 13. Utilize appropriate communications channels and maintain records, reports and files as required. 14. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible. 15. Adhere to company policies and procedures and participate in achievement of company objectives. 16. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 17. Perform other duties as requested.
    $33k-39k yearly est. 5d ago
  • Customer Service Representative

    Franklin Professionals 4.5company rating

    Agent job in Littleton, MA

    Join our dynamic team in Littleton as a Customer Service Representative, where your expertise will play a crucial role in enhancing customer satisfaction and ensuring smooth operations. We are looking for individuals who are passionate about delivering high-quality service and possess an eye for detail. Key Responsibilities Professionally and efficiently respond to customer inquiries via phone, email, or online portals. Accurately process and manage customer orders to ensure timely fulfillment. Prepare and organize invoices, ensuring they are processed for payments. Generate and print UPS shipping labels, along with preparing necessary shipping documentation. Coordinate freight schedules to ensure timely deliveries. Maintain detailed and precise records of data entries and order details. Collaborate effectively with internal teams and customers to resolve issues. Thrive in multitasking within a dynamic, cross-functional team environment. Qualifications Possess a high school diploma or equivalent educational level. Exhibit excellent verbal and written communication skills. Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams, as well as CRM software. Demonstrate exceptional organizational skills with keen attention to detail. Capable of working independently as well as collaboratively within a team. Reliable, personable, punctual, and adaptable to changing priorities. We are committed to creating an inclusive environment for all employees and are an equal-opportunity employer. Applications are encouraged from all qualified individuals, regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Apply today to take the next step in your career!
    $35k-43k yearly est. 20d ago
  • Customer Service Representative

    Digital Prospectors 4.1company rating

    Agent job in North Andover, MA

    Customer Service Representative Length: 6-12 Month Contract *Please no agencies. Direct employees currently authorized to work in the United States - no sponsorship available. *Must work onsite in Andover, MA Job Description: As the Customer Service Representative, you will manage daily client deliverables for one or more accounts, ensuring exceptional customer satisfaction and efficient resolution of issues. Working in a high-volume call center environment, you will process orders, address inquiries, and build strong professional relationships with customers and internal teams. This role demands excellent problem-solving skills and the ability to capture and escalate customer requirements effectively. Essential Duties and Responsibilities: Process sales orders, RGAs, and credits in a high-volume call center, ensuring accurate methods and procedures are followed. Resolve product shortages and complaints, offering professional alternative solutions when necessary. Investigate, verify, and release order holds related to credit issues, pricing discrepancies, shipping concerns, and part identification problems. Coordinate communication between customers and manufacturing/shipping departments to ensure timely order fulfillment. Build and maintain professional relationships with internal and external customers. Collaborate with the Technical Support team to resolve customer-reported issues. Manage new and existing customer accounts as identified in the database. Qualifications: High School Diploma or equivalent. 3+ years of experience in a high-volume customer service environment. Experience with SAP S/4HANA. Experience with order entry and expediting orders. Familiarity with ERP systems. Excellent verbal and written communication skills. Strong customer service skills and ability to handle stressful situations tactfully. Detail-oriented with a high degree of accuracy. Ability to work well in a team environment. Basic proficiency in Microsoft Excel, Word, and PowerPoint. Physical Requirements: While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus. POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment. Come see why DPC has achieved: 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee's Choice - Best Places to Work' by Glassdoor. Voted ‘Best Staffing Firm to Temp/Contract For' seven times by Staffing Industry Analysts as well as a ‘Best Company to Work For' by Forbes, Fortune and Inc. magazine. As you are applying, please join us in fostering diversity, equity, and inclusion by completing the Invitation to Self-Identify form today! ******************* Job #18219
    $36k-42k yearly est. 1d ago
  • Customer Service Representative

    Masis Staffing Solutions 3.7company rating

    Agent job in Concord, NH

    Masis Staffing Solutions is assisting a well-established local manufacturing company in Concord, NH in the search for a Customer Service Representative. This is an excellent opportunity for someone with strong customer service and coordination skills who enjoys working in a fast-paced, team-oriented manufacturing environment supporting orders from initial quotation through final shipment. Schedule: 1st Shift | Mon-Fri, 8:00 AM-4:30 PM Pay: $23/hour based on experience What You'll Do Reporting to the Plant Manager, the Customer Service Representative will: Serve as the main liaison between customers, Sales/Application Engineers, production, and logistics teams Prepare customer quotations, review purchase orders, verify data sheets, and create factory orders for production Communicate order status updates to customers and internal stakeholders throughout the production lifecycle Enter, track, and maintain job and order data in Pointman (SAP/ERP system) and sales registers Coordinate trucking and shipments; track deliveries and proof of delivery as needed Assist customers and sales engineers with material and compound selection Maintain requested and estimated ship dates to support inventory planning Handle customer complaints, returns, and allowances with professionalism and sound judgment Prepare customs documentation for Canadian shipments when required Send customer satisfaction surveys and track responses to address concerns Collaborate closely with Sales, Planning, Warehouse, and other internal departments What We're Looking For High School Diploma or GED required Strong verbal and written communication skills in English Excellent attention to detail and organizational skills Ability to manage multiple priorities in a fast-paced environment Comfortable working with data, order tracking, and ERP systems Customer-focused mindset with problem-solving ability
    $23 hourly 4d ago
  • Air Export Night Agent

    Expeditors 4.4company rating

    Agent job in Peabody, MA

    We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Scope of Position: + Receive documents + Prepare shipments + Route shipments + Manage freight receipt + Process shipments + Monitor/Track shipments + Manage your desk to customer and company KPI's + Timely reply to all emails + Complete 52 hrs of training credit per year + Timely problem solving/resolution + Any functions deemed necessary by supervisor or manager + Develop friendly and professional relationships with customers + Training peers as needed + Action miscellaneous accounting items that pertain to assigned accounts + Send shipment alerts to all customers and keep them updated on the progress of their shipments + Must comply with Expeditors and Govt regulations/policies + Must maintain and preserve company culture + Must display a willingness to work in a team environment Physical Demands + Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc. + Write with pencil/pen/marker + Functions performed primarily while seated at desk + Global logistics industry knowledge + Good computer skills (e.g., MS Excel, MS Word) + Fluent in English Expeditors offers excellent benefits: + Paid Vacation, Holiday, Sick Time + Health Plan: Medical + Life Insurance + Employee Stock Purchase Plan + Training and Personnel Development Program + Growth opportunities within the company + Employee Referral Program Bonus + Base Pay Range: $19.00 - $26.00 per hour, based on experience + It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $19-26 hourly 5d ago
  • Investment Sales Agent

    Grove Property Group

    Agent job in Boston, MA

    Firm: Grove Property Group Sector: Multifamily Investment Space ($1M - $20M) Experience: 2+ Years Required Grove Property Group is a premier real estate brokerage headquartered in South Boston, specializing exclusively in the multifamily space. Our leadership team brings a collective track record of nearly $1 Billion in career transactions. In 2025, our firm executed over $75 Million in sales volume-with $41 Million concentrated in South Boston alone. As we expand our footprint across Central/Western Massachusetts, Rhode Island, and New Hampshire, we are seeking a driven, licensed Investment Sales Agent to join our production team and oversee territory expansion. The Grove Advantage: Autonomy & Ancillary Income We provide a high-energy environment designed for producers who value professional autonomy and clear financial rewards. Superior Commission Splits: We offer highly competitive splits effective from day one. Simplified Fee Structure: Unlike traditional corporate firms, we eliminate complex "scaled" pay tiers and internal team-split requirements. Ancillary Income (Apartment Inventory): Agents have full access to our extensive apartment inventory to facilitate leasing. This allows you to generate additional income while capturing real-time rental data and market trends to better advise your investment clients. Collaborative Environment: Work directly with senior partners in a non-hierarchical setting where deal-flow and market intelligence are shared daily. Primary Responsibilities Market Origination: Identify and secure multifamily investment opportunities within a designated geographic territory. Strategic Prospecting: Execute a high volume of outreach via cold calling and modern marketing methodologies to uncover off-market assets. Client Advisory: Guide private capital and institutional clients through 1031 exchanges, value-add acquisitions, and buy-and-hold strategies. Database Management: Maintain and grow a proprietary CRM of property owners, developers, and active buyers. Market Intelligence: Utilize our leasing data to gain a competitive edge in rent growth analysis and asset valuation. Professional Qualifications Experience: A minimum of 2+ years of successful experience within a real estate brokerage environment. Licensure: Active Real Estate Salesperson license in the Commonwealth of Massachusetts (RI or NH licensure is a significant advantage). Technical Proficiency: An understanding of investment metrics, specifically Cap Rates and Cash-on-Cash returns. Sales DNA: A results-driven professional who is comfortable with high-volume activity and building long-term client trust. Value Proposition Joining Grove Property Group provides immediate access to an institutional-grade track record with the agility of a focused firm. We offer the support of a $1B brand while allowing you to operate with the financial upside of an independent producer. Application Process Qualified candidates are invited to submit their credentials in confidence to ****************** or contact John Federico via direct message.
    $38k-84k yearly est. 5d ago
  • Customer Service Representative

    The Judge Group 4.7company rating

    Agent job in Waltham, MA

    Title: Customer Service Representative I Duration: 03 Months About the Role: This position is designed for enthusiastic, detail-oriented individuals who thrive in a fast-paced environment and are passionate about supporting families. We are seeking candidates excited to focus on assisting parents and families throughout their overall experience with our products and services. The role requires a commitment to meeting key performance indicators (KPIs), adhering to outreach protocols, and delivering an exceptional customer experience. This is a great opportunity for individuals looking to build a career in the biotech sector with an organization that offers excellent training programs and growth opportunities. Responsibilities: Achieve daily, weekly, and monthly goals. Comply with assigned schedules, assignments, and productivity metrics. Promptly, efficiently, and accurately contact existing customer or lead database. Assure the quality, integrity, and accuracy of client information. Master product information for accurate dissemination to customers. Comply with standard operating procedures and instructions within a quality management system. Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord's service. Successfully resolve customer challenges. Handle escalated customer issues as needed. Build and maintain strong customer relationships. Promote an open communication model and a positive teamwork environment. Partner with Customer Service Management to assist with new-hire training, as needed. Participate in continuous improvement projects within the department. Participate in cross-functional improvement initiatives Qualifications: Exceptional communication and organizational skills. Proven ability to meet and exceed KPIs and outreach protocols. Strong attention to detail, especially in recordkeeping and compliance. Previous experience in customer service, sales, or biotech preferred. Proficiency in CRM tools and database management. 2+ years of service or relevant experience preferred Education: Bachelor's Degree, preferred
    $34k-41k yearly est. 2d ago
  • Customer Service Representative (Insurance)

    Talentburst, An Inc. 5000 Company 4.0company rating

    Agent job in Worcester, MA

    Role : Service Representative - CL Customer Service Center Duration : 6 Months+ Mode: Hybrid (3 days per week onsite) Six-month temp to hire employment offering comprehensive job training and continued mentorship ongoing. Expectation is that total compensation increases upon successfully meeting requirements for permanent employment We are actively hiring multiple Service Representatives to join their Commercial Lines Customer Service Center team on a temp to hire basis, located at their corporate office in Worcester, MA. We are an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) Flexible Schedule: Monday - Friday 8:30am-5:00pm (during training for the first 2-4 weeks); Monday - Friday 9:30am-6:00pm OR 10:30am-7:00pm (after training) Position Overview/Summary: As a Service Representative in the Commercial Lines team, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors primarily by phone and email. This includes handling incoming/outbound phone calls, issuing certificates of insurance, and other policy servicing items. Responsibilities/Essential Functions: Respond to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others. This team primarily handles indexing several CSC Outlook mailboxes, inbound phone calls related to billing and certificates , makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests. Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails. Provide timely, quality service to Agents, commercial policy holders, and vendors. May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests . Completes certificate of insurance and ID card requests within service level expectations. After an acclimation period, Service Representatives are expected to meet a Productivity goal. This goal varies based on focus. In order to provide coverage for incoming calls and email volumes, scheduling of shifts is very structured. Team members are expected to meet a 94% adherence goal. Adherence is a goal based on following a daily schedule, which includes start and ending shifts on time, scheduled lunches and breaks, etc. All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly. Key Measures of Success: Service Quality Productivity Education and Experience: College degree preferred but not required. Typically have 2 or more years of related experience in the areas of Customer Service. Preferred working knowledge of Commercial Rating and Agency Customer Service. Proficiency in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources. Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience. Demonstrated professional telephone etiquette. Demonstrated ability to work well within a team environment . #TB_EN
    $36k-42k yearly est. 4d ago
  • Customer Service Representative

    Corps Team 4.0company rating

    Agent job in Tewksbury, MA

    Our client, a water technology provider, is seeking a Customer Service Representative for a 6+ month contract opportunity located in Tewksbury, MA. This role is onsite. THE ROLE: The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues. CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Perform Customer Service Support functions as the first point of contact with the customer. Adhere to ISO9001 Customer Service Procedures and Work Instructions. Maintain Quote Log and Production Order Log Tracking Database. Utilize the ERP-LX (Order Entry) system. Provide Part, Pump, Motor quotes to customers as required. Assist with Warranty claim Processing. Assist with Credit Memo / No Charge requirements. Preparing the customer communication folder. Perform Order Entry Processing and provide Order Status updates as required. Process Change orders (address changes, schedule date, carrier changes). Assist Sales teams with customer support activities. Understand and perform Export Compliance tasks as required. Interface with the customer to assist in resolving AR Collections Dispute Resolution issues. Other duties as assigned by the Customer Service Manager. QUALIFICATIONS: High School Diploma. Prefer associates degree individuals or some level of college experience. Strong financial/accounting skills required. Problem solving skills and strong written and verbal communication skills required. Must be knowledgeable in MS Office applications. 1-3 years experience Pay Rate $20.37 - $22.37/hour
    $20.4-22.4 hourly 2d ago
  • Country Travel Specialist

    Audley Travel

    Agent job in Salem, MA

    Audley is a passionate, vibrant company that specialises in creating exceptional tailor-made journeys throughout Asia, Africa, South America and other destinations around the world. With Audley you'll get to know first-hand the best guides, food, lodging and local secrets in your specialist countries, knowledge you'll use to create custom vacations for your clients. Audley is one of the UK's most highly regarded travel companies, with over 20,000 travelers a year and the recipient of multiple awards. In recent years we have seen increasing numbers of travelers from the US and are now opening our first overseas office in the United States and you have the chance to be a part of it! Our offices will be located with magnificent views of Salem Harbor, Baker's Island, Pickering Wharf, and the schooner Friendship is just across from us at Derby Wharf. Salem is an easy 20 minute ride on the MBTA Commuter Rail from Boston, accessible from Routes 128, 114, 107, 35 and 1A . The heart of our business has always been our Country Specialists. These individuals have all traveled independently and extensively to one or more of our regions and can demonstrate a wide variety of country knowledge and an infectious passion for what they have experienced. The ethos of Audley is to provide our clients with exceptional customer service and a trip which surpasses their expectations. As a result, they return to us year after year and recommend us to others. Job Description We are seeking enthusiastic individuals who have a drive to succeed in sales and a passion for and knowledge of any of the following regions: Africa, China, Japan, Latin America, North Africa and the Middle East and Southeast Asia. Using their destination knowledge, our Country Specialists sell individually designed tailor-made itineraries for our discerning clients. Ideally educated to degree level or equivalent, the successful candidate will have previous sales experience, preferably within the travel industry. In addition, the ability to deliver excellent customer service is paramount. Job Purpose The creation and conversion to sale of high quality tailor-made itineraries for current and future Audley clients to your region. You are ultimately responsible for planning, selling and implementation of itineraries. To make the most of every single genuine 'sales enquiry' received. You need to be able to differentiate between good and bad leads so that we maximize revenue and profit. To ensure the product sold to our clients and the supporting information is to the highest standard. To achieve levels of client service at all stages of the process to engender repeat business. To take appropriate opportunities to up-sell and switch-sell to Audley preferred products. Interacting with our clients mostly over the telephone - with some face to face meetings either in the office or at PR events. Keeping in touch with product developments in your region, ensuring that you remain a true country specialist with up to date commercial knowledge and understanding of hotels/flights/infrastructure. Demonstrating a total commitment to customer service. It's your goal to ensure all clients return home having had a trip which exceeds their expectations. Personal Development We need good people to stay at Audley, which means there must be careers on offer here. We have deliberately created a structure for developing skills and rewarding achievement. It all starts with a thorough induction process for all employees. For Country Specialists, this includes a familiarization trip in your area of specialization followed by systems training. Whenever vacancies arise they are advertised ‘in house' first, as we like to promote from within the company. When a Country Specialist has been employed for a year they can enter the Senior Country Specialist scheme, which is operated using a point system. On top of this, every Senior Country Specialist can aim to be an Elite Specialist, who we view as role models within the company. Elite Specialists earn more money too. Regional Sales Managers have a more strategic role. They manage small teams and look after sales levels and operations. They report to Program Managers. Qualifications Person Specification Essential: Knowledge/experience of countries or region of specialty. Previous sales experience. Strong communication skills. Customer service & selling skills. Results orientated. Strong organization & time management skills. Strong computer skills and a willingness to learn Audley's in-house system. Excellent writing, mathmatical and grammar skills. Must be willing to spend 1-3 months training in our offices in England and may require additional training and travel to our HQ. . Extensive travel required to your country of specialty. Desired:. Previous travel industry experience a plus. Qualified to degree level or equivalent. Additional Information All employees enjoy a wide range of benefits including full medical and dental insurance, 15 days paid vacation, all expenses paid familiarisation trip to your specialist countries and a comprehensive social and events calendar. If you have what it takes, you can expect on target earnings in first year of $50k, with some of our experienced specialists earning in excess of $100k after 3 years. To apply for this job, please complete an online application form on our careers website at: ************************************************************************************ You will be required to submit your resume, covering letter and a travel profile.
    $50k-100k yearly 1d ago
  • Reservationist

    Major Food Brand 3.4company rating

    Agent job in Boston, MA

    Answer all emails and phone calls in a timely manner with a warm, inviting & professional tone. Respond to all customer requests and questions Respond to any guest concerns and ensure solutions are in the best interest of the guest and the restaurant. Demonstrate proper use of guest notes and reservations notes and ensure to communicate all guest information and requests. Communicate guest needs and necessary information including cancellations, changes, VIP reservations, and guest issues with guest relations supervisor and/or restaurant managers. Will have at least 1 year of prior restaurant experience, fine dining preferred Friendly, welcoming, and personable Basic knowledge of Microsoft Office Excellent written and verbal skills Comfortable in a high-volume, fast-paced environment Demonstrate a sense of urgency, attention to detail, and strong work and personal ethic
    $27k-31k yearly est. 60d+ ago
  • Reservation Agent

    HB Travels

    Agent job in Mason, NH

    We are seeking a motivated and detail-oriented Reservation Agent to join our growing travel team. In this role, you'll assist clients with planning and booking their travel experiences from flights and hotels to cruises and group getaways. You'll provide exceptional customer service, help clients make informed travel decisions, and ensure every trip runs smoothly from start to finish. What You'll Do: Assist clients with booking travel reservations, including flights, accommodations, and vacation packages. Provide personalized travel recommendations and guidance. Manage client information, payments, and itineraries with accuracy. Build strong relationships with clients to encourage repeat travel and referrals. Stay up to date on travel trends, destinations, and supplier promotions. Who You Are: Passionate about travel and helping others plan unforgettable experiences. Highly organized and able to manage multiple bookings and clients. Professional communication skills (written and verbal). Self-motivated, reliable, and eager to learn. Previous customer service or travel experience is a plus but not required training provided. Why Join Us: Comprehensive training and ongoing support. Flexible schedule work from anywhere with internet access. Collaborative community of like-minded travel professionals. Opportunity for growth within the travel industry.
    $28k-33k yearly est. 60d+ ago
  • Reservationist

    Transdevna

    Agent job in Quincy, MA

    Transdev in Quincy, MA is hiring an in-person Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: * Competitive compensation package of minimum $20.00/hour - Maximum $21.00/hour Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 5 days * Holidays: 12 days; 8 standard, 4 floating * Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Responsibilities: + Answering phone calls, obtaining all required customer information and desired pick-up and drop-off times and locations + Following the established script to ensure proper trip bookings + Checking eligibility status of customer and trip(s) being requested + Verifying that trips are within the service area using available tools + Responding to trip confirmation requests and requests to cancel or reschedule trips for next-day service + Responding to "Where's my Ride" inquiries if this task is assigned to Reservations, the required information in the system appears to be up-to-date, and there are no obvious issues + As required by established procedures, transferring same-day requests to cancel or reschedule trips and trip status calls to Dispatch + Working with dispatchers and schedulers to resolve any issues, including recording of denials + Other duties as required Qualifications: + High school diploma or equivalent, such as GED, required + 2 years reservationist or customer service experience preferred. + Computer literate + Excellent communication and listening skills + Must be able to work shifts or flexible work schedules as needed. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: The essential functions of this position require the ability to: + Must be able to work flexible schedules as needed + Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities. + Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ************************************ Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Herefor CA Employee Privacy Policy Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 7218 Pay Group: NCD Cost Center: 601 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
    $20-21 hourly 5d ago
  • Travel Blood Donor Care Specialist (Phlebotomist) - 26-00792

    Navitaspartners

    Agent job in Boston, MA

    Job Description Travel Blood Donor Care Specialist (Phlebotomist) Type: Contract Shift: Day/Evening Rotating (6:00 AM - 2:00 PM, 7:00 AM - 3:00 PM, 8:00 AM - 4:00 PM, 9:00 AM - 5:00 PM, 10:00 AM - 6:00 PM, 11:00 AM - 7:00 PM) | 32-40 hours/week | Occasional weekends/holidays Travel Rate: $1,267.50/week "Navitas Healthcare, LLC" is seeking Travel Blood Donor Care Specialist (Phlebotomist) for an exciting job in Hyannis, MA. Key Responsibilities: Screen donors for eligibility in accordance with CDC, FDA, AABB, and CAP standards. Perform whole blood collections, therapeutic phlebotomy, and offsite blood drives. Prepare and label blood components/samples, document records, and manage data including donor deferrals. Assist with donor recruitment, inventory management, and ordering supplies as needed. Maintain clean and sanitary work areas; obtain blood specimens from donors/patients. Deliver excellent customer service and adhere to hospital policies, including fire and disaster procedures. Required Qualifications: High School Diploma or GED. Prior phlebotomy experience required; national certification or completion of an accredited phlebotomy program preferred. BLS (Basic Life Support) certification. Strong verbal and written English communication skills. Proficient with computers and able to work independently under pressure. Excellent interpersonal skills with a focus on service excellence. For more details contact at ************************ or Call / Text at ************. About Navitas Healthcare, LLC certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
    $1.3k weekly Easy Apply 4d ago
  • Reservation Agent

    Stwhj

    Agent job in Boston, MA

    Job Description We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning. Roles & Responsibilities Research, Create, and Execute exceptional itineraries for clients Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs Complete ongoing training to earn and maintain certification to book travel Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations Review budgets, and plan trips according to clients budget constraints Create promotional materials to utilize Monitor restrictions on travel that come and go Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc) Effectively communicate with clients pre/post travel Handle issues that may arise during the bookings and/or travel for clients Network with tour operators regarding packages that you can possibly offer to clients Part Time or Full time Requirements Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom. Must be able to effectively communicate with clients (strong sales background a plus) Must have a smartphone with internet access, laptop recommend but not required Personal travel experience is a huge plus, however not required Previous experience in customer service or hospitality also a plus, but not required Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Website E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification
    $26k-31k yearly est. 8d ago
  • Booking Agent

    Travel With Duke

    Agent job in Boston, MA

    We have an amazing opportunity to build dream vacations and business travel with major vendors! ● Full training provided ● Must be able to work in the USA ● No experience necessary ● Discounted or free travel ● Flexible Schedule ● Full Time or Part Time Requirements ● Must have computer and/or cell phone ● You must be comfortable working with minimal supervision ● Positive Attitude Pay Frequency: ● Biweekly or twice a month Roles & Responsibilities: ● Arrange Travel for businesses, sports teams, vacations, weddings and more. ● Determine customer's needs and preferences, such as schedules, costs and payment plans ● Plan and arrange tour packages, excursions, and day trips ● Book reservations for travel, hotel, flights, rental cars, special events, honeymoons, just about anything. ● Provide proper documentation to the clients such as, authorization forms, flights tickets, theme park tickets, and more. ● Make alternative booking arrangements if changes arise before or during the trip. We do require all candidates to attend a live meeting to qualify. We look forward to hearing from you. THANK YOU FOR YOUR TIME!
    $35k-60k yearly est. Auto-Apply 60d+ ago
  • Reservations Agent (Weekend Cover)

    Belmond Ltd.

    Agent job in Chelsea, MA

    As a Reservations Agents at The Cadogan you will join our fantastic Reservations team who look after each other, our amazing property and our guests. If you are looking to develop your skills and be part of the future of luxury, this is your moment. Primary Responsibilities Include * Handle incoming reservation inquiries via phone, email, and online booking platforms. * Process guest reservations accurately and efficiently, ensuring all details are recorded correctly. * Provide information about room rates, availability, hotel facilities, and services to potential guests. * Maintain accurate records of reservations, cancellations, and modifications using the hotel's reservation management system. * Collaborate with the front office, sales, and revenue management teams to ensure seamless service and guest satisfaction. About Us Watch as our doors gracefully open onto a glamorous stage and enter The Cadogan. Marvel at our exquisite decor and listen as echoes of Oscar Wilde's everlasting conversations with confidantes prevail within our walls. At The Cadogan, guests discreetly come in and out, returning from gleeful shopping sessions or seeking a comfortable seat for a delicious afternoon tea while others, equipped to serve an ace with their companions, head to our private tennis court. In the heart of Chelsea, great minds and legendary characters gather - take a seat and grab a drink; you are cordially invited to linger amongst them and join the scenes of our iconic London hotel. Join us and achieve the truly exceptional. The Belmond & LVMH Family The Cadogan is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. Requirements What You Bring: * Warm, genuine and approachable character * Excellent team working skills * Great attention to detail Applicants must have eligibility to work in the UK. Benefits What We Offer: The Cadogan we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: * Competitive salaries with generous service charge * Complimentary and preferred rate experiences at our iconic destinations as well as Guest Experiences here on site * Dedicated hospitality-specific benefits platform and many more We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
    $26k-31k yearly est. 38d ago
  • Customer Service Representative

    Franklin Professionals 4.5company rating

    Agent job in Gardner, MA

    Why Join Us? If you take pride in precision, enjoy building lasting customer relationships, and want to be part of a dependable, team-oriented company, this role offers a place to grow your skills and make a real impact. You'll be trusted with important customer accounts, supported by a collaborative team, and rewarded for doing things right the first time-all within a stable, growing manufacturing environment. Position Summary The Customer Service Representative is the primary point of contact for customers and a key driver of order accuracy, customer satisfaction, and long-term account success. This is a highly detail-oriented, phone-based role supporting a defined customer base while working closely with Sales, Shipping, and Operations. Success requires strong follow-through, attention to detail, and a team-first mindset. Essential Duties & Responsibilities Accurately enter and process customer orders in the ERP system, ensuring correct part numbers, units of measure, pricing, and delivery requirements Provide timely, accurate product information and quotations via phone and email Track order status, proactively communicate updates, and resolve issues to support on-time delivery Manage a defined customer base and region while assisting with incoming calls as part of a shared team queue Maintain detailed and accurate customer records, including contacts, routing details, and account notes Qualify customer RFQs for completeness and accuracy prior to order release Follow up on lost or dormant business to support customer retention efforts Partner closely with Regional Sales Managers to communicate customer needs, opportunities, and concerns Support business development initiatives such as samples, direct mailings, and follow-up outreach Meet daily productivity and accuracy expectations, including order volume and error reduction Consistently follow established quality, accuracy, and attendance standards Perform other duties as assigned What Success Looks Like in This Role Consistently high accuracy in complex, high-volume order entry Confident, friendly, and professional phone presence Ability to stay focused and precise while managing repetitive tasks Reliable attendance and steady performance in a fast-paced office environment Willingness to support teammates and share ownership of customer outcomes Minimum Experience & Skills 2+ years of customer service, inside sales, order entry, or administrative experience in a detail-driven role Proven ability to accurately manage complex data and high-volume transactions Strong verbal and written communication skills; comfortable with frequent phone interaction Proficiency in Microsoft Office (Outlook, Excel, Word) Experience with ERP systems preferred (manufacturing experience a plus) Ability to work independently while contributing to a close-knit, collaborative team Education Degree not required; relevant experience and demonstrated accuracy are prioritized Work Environment & Schedule Full-time, onsite position (Monday-Friday, 8:00 AM-5:00 PM) Business-casual office environment Frequent use of computer systems and phone Occasional exposure to manufacturing and warehouse environments May occasionally lift up to 15 pounds Why This Role May Be a Great Fit Stable, growing manufacturing company with long-standing customer relationships Supportive, team-oriented department with hands-on training Ideal for someone who values consistency, skill-building, and long-term growth over rapid promotion Annual company-wide bonus based on overall performance We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability.
    $35k-43k yearly est. 20d ago
  • Customs Brokerage Agent

    Expeditors International of Washington, Inc. 4.4company rating

    Agent job in Peabody, MA

    We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Major Duties and Responsibilities Ensure smooth and timely customs process flow Ensure accurate and timely data entry into our operational system Track and Trace Custom files and reporting Ensure accurate and timely client billing Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer's instructions and expectations. Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration Assist with verification of customs declaration information and the submission of such to the customs authority Ensure compliance at all times to regulations Good knowledge of customs brokerage process, customs legislation - especially with regards to classification, valuation and origin Understanding of ocean, road and air documentation process Effective interpersonal skills Pro-active approach, strong organizational and computer skills Good computer skills (MS Excel, MS Word) Fluent in English Reporting Structure * Customs Brokerage Lead Agent, Supervisor and Manager Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus Base Pay Range: $19 - $25 per hour, based on experience It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability
    $19-25 hourly 5d ago

Learn more about agent jobs

How much does an agent earn in Nashua, NH?

The average agent in Nashua, NH earns between $22,000 and $98,000 annually. This compares to the national average agent range of $19,000 to $72,000.

Average agent salary in Nashua, NH

$47,000
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