Agent jobs in North Carolina

Graham Personnel Services is seeking a Client Services Representative with strong project management experience to support a Sales Team and maintain client relationships. The ideal candidate can work independently while also collaborating effectively with team members. This role focuses on coordinating client accounts, ensuring accurate communication with operations, and supporting the continued growth of clients. This is a direct hire opportunity with a pay rate of $50-60K Responsibilities: Serve as the main contact for assigned client accounts Maintain and control documentation from the Sales department, including Customer Specification Documents Handle administrative details for new projects Support client services on project-based work, troubleshooting, record-keeping, and process improvement Perform other duties as assigned by supervisor or manager Qualifications: Bachelor's degree preferred Proficient in Microsoft Office Minimum 1 year of experience in client management; 2+ years preferred Strong project management skills required Ability to work independently and collaboratively Skills: Strong communication and organizational skills Detail-oriented with ability to manage multiple tasks Ability to collaborate across teams to support client needs

Job Title: Remote Appointment Setter Monthly Pay: $3,000 - $4,000 We're seeking motivated, reliable individuals to join our team as Remote Appointment Setter. In this work-from-home position, you'll focus on making outbound calls to potential clients, introducing them to our services, and booking appointments for our team. This role is perfect for individuals who enjoy conversation, have strong communication skills, and are confident working independently. If you're someone who's goal-oriented and thrives in a structured yet supportive environment, this could be an ideal fit for you. Job Responsibilities: Make outbound calls to prospects and warm leads to schedule appointments. Use provided scripts to explain our services in a clear, professional manner. Record lead details and appointment information accurately in our digital tools. Handle occasional inbound calls and inquiries, directing them appropriately. Maintain a positive, friendly tone in every interaction to build rapport. Follow simple call procedures and guidelines to ensure consistency. Stay connected with your remote team through scheduled check-ins and updates. Qualifications: Strong communication and active listening skills are essential. Comfortable making outbound calls and handling conversations with confidence. Able to use basic computer tools and navigate digital systems. Reliable internet connection and a quiet, home-based work environment. A professional, goal-driven mindset with a willingness to learn. No prior experience required-comprehensive paid training is provided. Previous experience in sales, customer service, or call center work is helpful but not necessary. Perks & Benefits: 100% remote-work from home anywhere in the U.S. Competitive monthly pay: $3,000 - $4,000. Paid training starting from day one. Flexible scheduling available, including evenings and weekends. Friendly, supportive remote team environment. Growth potential-advance into sales or leadership roles over time.

Why Join Howden US? At Howden, we're not just building a business- We're rewriting the rules of what a global insurance broker can be. And now, it's your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we've grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030. We're launching our US retail platform with the same entrepreneurial spirit that's driven our success worldwide- and we're looking for trailblazers to help shape the future. Why Howden? You'll Own It With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you're not just joining a team-you're building a business you truly own. You'll Be Empowered We're a destination for talent where people are trusted to look after their clients and grow together. You'll have the freedom to lead, backed by global scale and local expertise. You'll Be Part of Something Bigger Our integrated platform spans broking, reinsurance, and MGA capabilities-giving you access to everything you need to deliver for clients and build something remarkable We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. What is the role? The Client Service Representative plays a critical role in supporting the end-to-end client lifecycle-from onboarding through renewal and ongoing service. This role partners closely with Account Executives and Account Representatives to ensure timely, accurate, and compliant delivery of client documentation and service requests. You will serve as the operational backbone of the client team, coordinating with carriers, accounting, and internal service teams to ensure seamless execution and an exceptional client experience. The Client Service Representative combines strong attention to detail with proactive communication and problem-solving skills to maintain client satisfaction and operational excellence. What will you be doing? Client Onboarding & Data Management Collect and organize client data to support onboarding, renewals, and program changes. Maintain accurate records in internal systems, ensuring data integrity and audit readiness. Assist in setting up new client accounts, verifying information, and coordinating across teams for a smooth onboarding experience. Placement & Renewal Support Prepare renewal materials, marketing submissions, and side-by-side coverage comparisons to support placement activities. Coordinate with clients and carriers to gather, validate, and reconcile exposure data and program details. Track key renewal milestones and ensure timely completion of all deliverables. Proposal & Binding Develop draft client proposals, including financing options, coverage summaries, and supporting documentation. Facilitate the binding process by coordinating with carriers and ensuring all program details are accurately captured in systems. Verify accuracy of binders, endorsements, and policy confirmations before delivery to clients. Billing & Accounting Coordination Partner with accounting teams to manage invoices, allocations, and fee agreements. Ensure compliance with internal controls and regulatory requirements, including surplus lines tax filings. Investigate and resolve billing discrepancies promptly, maintaining clear communication with clients and internal stakeholders. Policy Issuance & Documentation Deliver policies, certificates of insurance (COIs), and Auto ID cards to clients accurately and on time. Review endorsements, renewals, and policy documents for completeness and accuracy. Maintain organized documentation in line with audit, compliance, and data standards. Ongoing Client Service Support mid-term adjustments and policy changes, ensuring timely confirmation and documentation to clients. Conduct audit checks and assist with ad hoc client reporting or analysis as requested. Respond promptly to client inquiries, providing clear, professional, and solution-oriented communication. Key Skills & Competencies Client Focus: Committed to delivering timely, accurate, and high-quality service. Organizational Skills: Able to manage multiple deliverables and priorities with attention to detail. Communication: Strong written and verbal communication for collaborating across clients, carriers, and internal teams. Problem-Solving: Skilled at identifying issues and resolving them efficiently and diplomatically. Technical Proficiency: Comfortable working in insurance management systems (Epic, AMS360, or similar) and Microsoft Office tools. Team Collaboration: Works effectively as part of a client service team, demonstrating reliability and initiative. Qualifications Bachelor's degree in Business, Insurance, or a related field; or equivalent work experience. 2+ years of experience in insurance operations, client servicing, or administrative support preferred. Familiarity with Certificates of Insurance, policy documentation, and billing procedures a plus. Strong organizational and communication skills with a client-service orientation. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Experience with insurance agency management systems (Epic, CSR24, AMS360, or similar) preferred. What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type'. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other, in the small everyday moments and the bigger challenges We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Our sustainability promise We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

EmpowerHome Team Raleigh Triangle Area - LEADS PROVIDED Are you a motivated Real Estate Sales Agent looking for consistent opportunities and real estate leads provided? EmpowerHome Team Hampton Roads is hiring driven agents to join our growing team in the Triangle Area. We provide warm, qualified buyer and seller leads, appointments set by an inside sales team, and a proven system that helps agents close more homes faster. If youre ready to stop chasing business and start working on real opportunities, this role is built for you. This is a fast-paced, high-income opportunity for licensed agents and newly licensed real estate professionals who want structure, coaching, and serious earning potential. Compensation & Benefits Commission-based role with high upside Expected earnings: $100,000 $150,000+ Warm real estate leads provided daily Inside Sales Agents are setting appointments for you World-class training, mentorship, and coaching Proven systems, scripts, and operational support Compensation: $100,000+ at plan commission Responsibilities: Work buyer and seller leads provided by our marketing and inside sales team Meet with motivated clients for listing and buyer consultations Convert appointments set for you no cold prospecting required Follow up with prospects using CRM, scripts, and automated systems Host open houses and convert live leads Guide clients through contracts, negotiations, and closings Deliver exceptional client experiences that generate repeat and referral business Participate in ongoing real estate training and coaching through EmpowerHome Academy Qualifications: Active North Carolina Real Estate License (or in progress) Full-time availability (commission-based role) Strong communication, follow-up, and relationship-building skills Coachable, self-motivated, and competitive mindset Comfortable with technology, CRMs, and digital communication Team-oriented with a positive, professional attitude About Company About EmpowerHome Team Raleigh Ranked by RealTrends as a Top 10 Real Estate Team in the Nation #1 Female-Led Real Estate Team in the U.S. Over 10,000 families served nationwide Culture focused on growth, integrity, service, and giving back #WHRE2 Compensation details: 100000-100000 Yearly Salary PI492a4b1329e1-31181-39229749

Control access to restricted areas. Do not allow any person to return to the secure side of airport. MINIMUM QUALIFICATIONS AT ENTRY: A. EDUCATION AND EXPERIENCE 1. Previous experience in security, military, public contract preferred. 2. Must be 18 years of age or older. 3. Must have a reliable telephone and transportation. 4. Must have HS diploma or GED. B. PHYSICAL AND MENTAL DEMANDS With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of employees and client representatives. 3. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs. 4. Must be able to lift, carry, and/or hold up to 70 lbs. 5. Must have good hearing and vision. 6. May be exposed to occasional loud noise levels. 7. Must pass pre-employment and random drug test. 8. Must be able to read, write, understand and carry out instructions in English. 9. Must pass a pre-employment background check. 10. Must be able to verbally direct in English. 11. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). 12. May be required to work weekends, overnight shifts and holidays. ESSENTIAL FUNCTIONS: 1. Prevent unauthorized individuals from gaining access to the guarded area. 2. Patrol area designated by client. 3. Ensure all persons/property entering and leaving he premises are properly authorized. 4. Immediately report any discrepancies, violations, incidents and concerns to the supervisor on duty. 5. Never leave post without being properly relieved. 6. Answer telephones in a polite and professional manner. 7. Be able to operate a computer and access systems (where applicable). 8. Complete reports in detail and in a timely manner. 9. Must be familiar with all Governmental/Client/Company regulations. 10. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 11. Project a positive image and respond to inquiries from clients, staff and public in courteous manner. 12. Utilize appropriate communications channels and maintain records, report and files as required. 13. Must be in proper uniform or business attire as directed by company officials. 14. Identification badges must always be visible. 15. Adhere to company policies and procedures and participate in achievement of company objectives. 16. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 17. Perform other duties as requested. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Job Description Job Title: Bin stocking agent Starting Pay: $30/hour RETIREES WELCOME TO APPLY Hours: VERY Flexible, but must be performed within standard business hours which we consider 7am-5pm M-F Part-time: Approximately 4 hours / week Travel costs will be compensated We will provide training and all the tools needed to make this easy. Job Duties: Scanning and Stocking Shelves Performing VMI (vendor managed inventory) This includes: Driving to customer's sites within one hour. (mileage paid) Stocking bins with fasteners and fittings Scanning items that need to be replenished Revisiting the following week to stock the items that have been delivered Requirements: Honest Dependable Good attitude & friendly Have reliable transportation Must have a cell phone with the ability to send email (data plan) Powered by JazzHR uWuErwx9W2

The Leavitt Group's affiliate, All About Insurance is looking to add a bilingual sales and service agent their Personal Lines team in Greensboro or Burlington, North Carolina offices. Personal Lines Account Manager Becoming a Team member of All About Insurance introduces you to a career with virtually unlimited possibilities. Our unique corporate culture rewards self-starters and hard workers who adhere to our commitment to do what is best for our clients. With our agency you will get the training, the mentoring, and the tools you need to succeed. Job Description: Personal Lines Agents are the cornerstone of the personal lines services team. This position answers all inbound personal lines service and sales calls. They perform service and sales for customers including but not limited to: adding/deleting/replacing vehicles, changing coverage's, adding/deleting lien-holders and mortgagees, answering billing questions, verifying insurance, taking payments, cross sell, new quotes and handling other insurance questions as appropriate to service customers. Responsibilities and Duties: The Personal Lines Agent will handle customer service requests in a professional and knowledgeable manner. They will determine all impacts/needs associated with the service request, including impacts to other coverages or policies. During routine service contacts, they will also use their knowledge to identify any coverage gaps associated with a customer's request and educate the customer on ways to mitigate their risk. You will support your book of business by finding opportunities to enhance the client relationship, retain business and bring in new clients. The Account Manager will document all contacts, maintain customer records and files in a professional manner, and update customer information as appropriate for accuracy. They will maintain effective and timely follow-up systems and verify transactions with customers. They will effectively utilize technology to perform assignments and requests. Additionally, they will use knowledge of personal lines products, carriers, and agency and carrier rules to service customers effectively. Additional responsibilities could include drafting and sending correspondence, and other tasks of a service nature and other duties as assigned. In addition to inbound service calls, this position is expected to perform service activities to support their team and their manager or others, consistent with the responsibilities outlined above. Job Requirements/Competencies: Licensed required in North Carolina for Property and Casualty Minimum of 3 years experience in personal lines Bilingual in English and Spanish Excellent communication skills; verbally and written. Detail oriented and able to maintain compliance standards. Must be dependable, provide timely response, and complete work activities. Benefits: All About Insurance offers a competitive salary between $40,000 and $50,000 with bonus opportunities. Paid License renewal and continuing education Recognition and rewards Attractive Benefits package, including 401k and wellness program that allow you to earn dollars toward your HSA account Vision, Dental, HSA/FSA, & Life Insurance Paid time off (vacation & sick time) If you are an independent, self-motivated individual who is passionate about providing the best customer service possible and committed to your own success, we invite you to apply for this position. At All About Insurance, we believe in treating our employees like family and welcome you to speak with our current employees about their experiences with us. We encourage sales associates, sales representatives, account executives, account managers, and customer service representatives to apply. Join our team at All About Insurance and become part of our family! As a national company, the Leavitt Group is one of the largest privately-held insurance agency brokerage in the nation, with over 250 locations across 27 states. We broker commercial and personal lines insurance which manages the risk for individuals and businesses. The agency is appointed with the top insurance markets and enjoys exclusive representation with multiple insurance companies. We are always looking for talented individuals who want to further their career and grow with us. Who are we? Please watch ******************* NRjDxzKQk #LI-DNI

Exciting opportunity available for a Nurse or Physical Therapist with wound care experience. American Medical Technologies (AMT), a progressive company in the senior care setting, is the leading independent provider of wound care solutions for long term care (LTC) facilities in the United States. Servicing qualifying residents in 6250 LTC facilities, AMT is building on this success by developing new programs, products and services to improve the quality of care in the senior care market. With this exciting new direction, AMT is recruiting individuals who want to be a part of a high growth company focused on becoming the leader in senior care. Job Description, Clinical Specialist/Account Manager AMT has high expectations for our team of professionals. We look for candidates with a strong work ethic, an outgoing attitude, good communication skills, high energy, the ability to work independently, and strong skills in selling and influencing decision-makers. AMT also wants candidates to be a good fit in the area of senior care, with a customer-centric approach and the clinical and professional expertise to make a significant contribution to both our customers and our company. Strengths in these AMT core values translates into excellent job performance and results in a successful career with AMT. The traveler position involves weekly travel to areas across the country for coverage throughout the work week (Monday- Friday) returning home for weekends. The traveler is responsible for booking all travel arrangements including airline, hotel and car as needed. A company credit card is not provided but reimbursement is timely and regular. Job duties include: · Scheduling rounds with assigned LTC facilities to facilitate timely ordering of eligible products · Providing education to LTC staff on appropriate product utilization · Selling, securing and retaining new business in the LTC arena Job performance is measured by customer satisfaction, volume of business managed and superior execution of the AMT vision: “Improving the quality of life of senior care patients through innovative and value based programs to support their long term care needs across all settings.” Requirements for consideration include: · Associate degree or higher · Experience in wound care · LPN/LVN/PTA or higher clinical designation Proof of COVID-19 vaccination by date of hire is required. Additionally, special consideration will be afforded those with wound care certification and experience with Microsoft office and medical record software. Compensation includes: · Highly competitive base salary · Bonus · Paid expenses · 401(k) · Choice of medical, dental, and vision plans American Medical Technologies is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As a Call Center Specialist for the call center, you will be working directly with the customer via phone and email to answer general inquiries, address concerns, and assist with requests and services. This position uses the Ticketmaster system (Archtics and Host) and focuses heavily on CRM. Having an upbeat personality, a positive attitude, and professionalism are traits that will ensure success. This role will pay an hourly rate of $16.00. For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue Steven Tanger Center for the Performing Arts is a state-of-the-art facility with a seating capacity of approximately 3,000. The venue is located in downtown Greensboro at 300 N. Elm Street. A $94M, state-of-the-art facility that has transformed downtown Greensboro NC, the Steven Tanger Center for the Performing Arts venue is home to touring Broadway productions, concerts, Greensboro Symphony Orchestra performances, comedy shows and all types of family entertainment. The Tanger Center is celebrating its 5-year Anniversary and has hosted hundreds of thousands of patrons, thousands of events and performances. Presented with partners Nederlander and Professional Facilities Management (PFM), the First Bank Broadway Series is one of the nation's top-selling one-week Broadway series with over 15,000 Season Seat Members. Responsibilities Answering inbound calls and responding to emails regarding customer inquiries promptly and professionally. Predominantly assisting Season Subscribers with exchanges and add-ons. Providing accurate information about products, services, and policies. Troubleshooting and resolving customer issues efficiently and effectively. Handling customer complaints, escalating complex issues to supervisors when necessary. Maintaining detailed and accurate records of customer interactions and transactions. Following up with customers to ensure their issues are resolved to their satisfaction. Continuously updating knowledge of company products, services, and processes. Collaborating with team members to improve overall customer service. Operating and managing a multiline phone console, routing, and screening calls. Providing exceptional customer service to clients. Perform other duties and responsibilities as assigned. Qualifications Knowledge of Ticketmaster Host and Archtics, preferred. 6 months to 1 year of experience in customer service related position, preferred. Must be able to function in a fast paced, high-pressure environment. Must have a high level of basic computer and email skills. Ability to interact with a diverse group of guests in a friendly and positive manner. Must be able to work a flexible schedule, including evenings, weekends, and holidays. Possess strong interpersonal and communication skills. Ability to work both independently and as part of a team. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Inside Sales Representative Location: Raleigh, NC (ONSITE) Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! Purpose of Position: As an Inside Sales Representative, you will complete inbound and outbound calls with the goal of scheduling appointments for our In-Home Sales Representatives. Key Role Accountabilities: Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation! Make outbound calls to customers interested in the products West Shore Home has to offer! Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling! Meet and exceed daily and monthly targets. Attend daily meetings with your team and department leadership to discuss metrics and priorities. Maintain accurate records of all customer interactions in Salesforce. Must-Have Requirements: Excellent Communication Skills: Clear, friendly, and persuasive. Sales-Driven Mindset: You're motivated by goals and take pride in reaching them. Ability to Handle Rejection Positively: You see "no" as an opportunity to improve. Previous Call Center or Sales Experience: Preferred but not required. Benefits: Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability) 401(k) with company match HSA plan with company match Paid holidays and paid time off (PTO) Employee Referral Program Employee Discount Program Paid training and unlimited professional growth potential Compensation: The hourly pay for this position is $19.75 per hour plus monthly bonus potential. Your Recruiter will discuss the bonus potential with you if selected for an interview. Culture and Community: We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits. West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: ************************************* #LI-AW1

No Phone Calls Please. Shifts: Weekday Shift (6:00 pm - 7:00 am) Weekend Shift (Saturday 7:00 am until Sunday 7:00 am / Sunday 7:00 am until Monday 7:00 am) GENERAL DESCRIPTION : The Call Center is the point of access for individuals and/or their families seeking services at IFS for a mental health, substance use and intellectual and/or developmental disabilities crisis. Access Coordinators are the point of contact for all incoming calls for Integrated Family Services during business hours on Monday through Friday. They are responsible for answering the incoming calls for all office locations in a timely and professional manner while assisting callers in reaching the appropriate department, staff, and/or service. They will utilize customer service skills and techniques in determining the need of the caller to ensure that individual receives the best quality of service. Access Coordinators will briefly screen to determine the best appropriate action to occur at the time of the call. They will ensure that if a client is experiencing a crisis that they are linked to the Mobile Crisis Department for further assistance. Must possess the following knowledge/skills: strong knowledge of available community resources; psycho-educational skills; strong individual and group counseling skills; strong assessment skills; strong community integration skills; strong family/caregivers training and consultation skills; strong mentoring skills; strong mediation skills; strong adaptive skill training in all functional domains including vocational, educational, personal care, domestic, social, communication, leisure, problem-solving, etc.; strong behavioral crisis and modeling intervention skills; strong motivational interviewing skills; competency in Wellness Education and symptom management issues, cognitive behavioral therapy interventions and cultural competence. WORK DUTIES AND TASKS : Responsible for answering all incoming IFS calls and assisting individuals in reaching the appropriate department, staff, and/or service. Responsible for the knowledge of the departments and services offered within IFS. Responsible for answering calls in a timely and professional manner. Responsible for utilizing positive customer service at all times. Responsible for briefly assessing clients who are experiencing mental health, developmental disability, and/or substance abuse crisis. Responsible for identifying appropriate natural supports or community resources to stabilize the individual's crisis as needed. Responsible for ensuring the overall safety of the client, their families and the community as needed Responsible for networking with other community agencies to ensure effective care across the service delivery continuum. Maintains the client's electronic health record to ensure that appropriate Medicaid and agency standards are met. Providing support via phone to individuals who are experiencing a crisis while linking them to the Mobile Crisis Department. Making service and resource referrals as needed. Responsible for engaging in monthly supervisions with Call Center Director to ensure best quality of service. Attends staff meetings, clinical team meetings and training/events as assigned. Attends continuing education per licensing requirements and as relevant to job duties. Attends a minimum of 2 hours of cultural competency continuing education per year. Completes annual adult CPR and First Aid certification courses. Completes annual TB tests and any other required competencies as outlined by the Human Resources Department for all staff Other duties as assigned QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS : A graduate of a college or university with a Master's degree in a human service field and has one year of full time, post graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full time, post graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full time, post bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. A minimum of one year's experience in providing crisis management services in the following setting: assertive outreach, assertive community treatment, emergency department, or other services providing 24/7 response in emergent or urgent situations AND twenty (20) hours of training in appropriate crisis intervention, strategies within the first 90 days of employment. No criminal convictions of child abuse or violent crimes. Must be able to pass background MVR and sexual offender check. Must possess a valid driver's license. Must be able to keep strict confidentiality and work with diverse populations

Job Details BRYSON CITY, NC $15.00 - $17.00 HourlyDescription Division/Department: Reservations / Depot Job Title: Reservations & Ticket Agent Reports To: Shift Supervisor/ Reservations Manager Non-exempt/Hourly Employee Classification: Seasonal Location: 45 Mitchell Street Bryson City, NC Compensation: $15-$17 hour, plus commissions Job Summary: The Reservations & Ticket Agent position serves as the initial, and arguably most impactful, point of contact for our guests- assisting in providing information about ticket options, departure times, train history, and general trip planning to our guests. We seek individuals who are committed to the highest level of customer service, efficient at handling multiple tasks concurrently, and that excel in a fast-paced, fun environment. The hourly expectation for this position is 20-32 hours per week. Essential Duties and Responsibilities: Assist customers with selecting reservations by providing them thorough explanations of departure times, trip options, and special offers. Answer questions about the Great Smoky Mountains Railroad history, route, and scheduled excursions. Work in ticket window to assist guests, sell tickets, provide walk-up bookings, and work information booth to assist customers on-site. Process reservation requests made in person, by phone, or online through reservations software program. Stock brochures and maintain train Depot area for guests. Work Environment: Mostly office environment; standing, sitting for 7 to 10-hour shifts. Walking in and around industrial/railroad environment on uneven surfaces, climbing stairs. Occasional bending, twisting, lifting of up to 25 pounds. Qualifications Education, Skill, and Work Experience Requirements: Must be able to work a flexible schedule with some night, weekend, and holiday availability. Experience working in reservations, call-center, hotel, or tourism related field, strongly preferred. Commitment and proven record of exceptional customer service skills to a varied clientele. Ability to work in a fast-paced environment, both individually and as part of a team.

Marshall and I grew up in Gainesville, FL, only a mile from each other but we didn't meet until college. We were married in 1991 and graduated from University of Central Florida in 1992. We both received degrees in teaching and started our careers as public school teachers in Orlando, FL. After teaching for several years, we decided to purchase a franchise and become business owners. The franchise we purchased was called Wood You Furniture, part of a chain of unfinished furniture stores. We choose to open the store in Asheville in the spring of ‘96. In the years that we owned the store in Asheville, we also opened a store in Johnson City, Tennessee and Greenville, SC as well. We hired excellent managers to run the stores which enabled our family to do the thing we enjoy most: travel. We soon found ourselves traveling all over the country and the world meeting new people and seeing the sights. Fortunately, we were able to bring our four kids with us on most of our trips. All of this traveling gave Marshall and me an idea. With the tourist industry increasing in Asheville and Marshall's strict business philosophy of making his customers happy in the furniture business, we decided to build a vacation rental home with the goal to give our guests the best and cleanest cottage stay that have ever experienced. In 2003, we built our first two bedroom cottages, the Bent Creek and the Blue Ridge. We soon found that the vacation rental business was different from the furniture business in one important aspect: it was FUN! We loved making people happy, a task that came easy to us. Our plan was simple: find out what our guests wanted and give it to them, plus a little extra. Within two years we purchased the house in front of the Blue Ridge and Bent Creek and completely gutted it. We then remodeled it to create two cottages under one roof, condo style (we don't like the sound of the word “duplex”). I remember how nervous we were about adding these two new cottages to our website. We didn't know if anyone would want to rent a “duplex” no matter what lengths we went through to make them private. As it turned out, there was even more demand for the Laurel and Rosewood, than there was for the Bent Creek and Blue Ridge. Two years later, fourteen acres became available in a location that Marshall had been dreaming of since the opening of the first two cottages. After purchasing the land, we built six, one bedroom, condo style cottages. Using the comments from our past guests combined with our experience so far in the vacation rental business, we designed these cottages to be exemplary. At each step in the design and construction phase our mantra was simple: “If it doesn't make our guest say ‘WOW', change it so that it does.” I know this frustrated our architect and our builder, but we knew the end product would be well worth the effort. In the winter of 2013, we closed the last of our furniture stores and that same summer we opened our two newest, two bedroom, standalone cottages, the Ivy and the Magnolia. Again, our goal in building these was to make our guest say “wow” every time they walked around a corner. If you get a chance to stay in one of these cottages, we hope you have as much fun while you are there as we did designing and building them. In 2015 we built the Hickory and Walnut, our first standalone one bedroom cottages. We upgraded these cottages to several ways, the most significant of which is the oversized, extra large, walk-in, double shower and garden tub. The Cedar is our last and possibly final cottage completed in the summer of 2017. Since we used the same floor plan as the Hickory, the Cedar and the Hickory almost identical. At 15 cottages I believe we are finished building. We like being personally involved in all aspects of our cottages. I am afraid that if we get any bigger, we would have to back away from some of the day-to-day operations-something we are unwilling to do. When you call, for example, you will be talking to Marshall or me. If you have a problem, one of the two of us will handle it for you. It's all very personal and that is the way we like it. Marshall and I love the life God has given us. After homeschooling for our children for the past 17 years I am delighted to giving my full attention to our cottages (and to my new grand baby!). I handle all guest communications and oversee the cleaning of the cottages. Marshall and the boys make sure the buildings and grounds look new and fresh and we still travel every chance we get so that we can bring new ideas back to the cottages (and because it's so fun!) We do not take lightly the fact that you chose to spend your vacation with us. I am still amazed and honored that you would do so. Our goal is, and will always be, to give you the best vacation rental cottage stay you have ever experienced. Thank you for reading and may the word of Christ dwell in you and your family richly. Job Description Asheville Cottages is looking to hire an enthusiastic individual to fulfill a position in our Reservations Department. The purpose of this position is to interact with our guests and ensure they have a great experience when staying at our resort. This person is also responsible for responding to guest calls or inquiries about accommodation packages reservations, to provide information and complete reservations for guests coming to the resort. Processes reservations by email, telephone, fax or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Handles daily correspondence The Reservations Agent will be proficient in obtaining all necessary information and providing the guest a room that meets their expectations. Knows accommodation, packages and promotional options available. Explains resort products, service and other information about the resort as requested. Knows the selling status, rates, and benefits of all packages plans. Maintain knowledge of current resort events, activities, hours of operation as well as dining options currently available. Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on guaranteed reservations and no-shows. Monitors and processes advance deposits on reservations. Creates and maintains reservation records for a variety for facilities within the department. Prepares letters of confirmation. Communicates information to the front desk. Makes sure that files are kept up to date. Maintains a clean and neat appearance and work area at all times. Courteous, friendly, and helpful to guests, managers, and fellow employees. To be aware of all front office procedures and assist with front desk duties when required. Willing to undertake any reasonable request made by management in any other areas of the house. Job Qualifications Education: High school diploma or equivalent. Experience: Previous guest service and reservations experience preferred. Excellent written and oral communication skills required. Positive interpersonal skills required. Must be fluent in verbal and written English. Excellent computer and typing skills are required. Excel and Word proficiency desired. Previous call-center experience preferred. Excellent listening and comprehension skills required. Additional Information All your information will be kept confidential according to EEO guidelines.

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities. Omni Grove Park Inn and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match. Job Description Assist guests with the Reservation process. Maximize potential revenue by following specified selling guidelines. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing, and computer work. Responsibilities Accurate input of Reservations into system. Input Reservations within specified time periods. Maximize potential room revenue by following specified selling guidelines. Respond to guest calls in a timely manner. Property-wide departmental interaction. Raise the awareness of inventory issues. Knowledge of hotel services and events. Ensure an efficient and professional working environment with open communication. Qualifications Strong keyboard skills preferred. Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel. Ability to learn and master multiple software systems required. Strong working knowledge of Microsoft Excel. Must be organized with the ability to handle multiple tasks. Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Applications for this position will be accepted until 12/29/2025. Posting Your New Career, Delivered! Hot Job, Cool Benefits! AmeriGas, the nation's largest propane distributor, has immediate openings for safety-minded, customer-focused Delivery Representatives at a location near you! Are you looking for an exciting career with a nationally known company and industry leader? AmeriGas Propane, the largest distributor of propane in the United States, is searching for an energetic and customer service-oriented person to join us as a Delivery Representative. Responsibilities As a local Delivery Representative, you will play a vital role in delivering propane to our customers while ensuring the highest standards of safety and customer service. Duties include, but are not limited to: Safely operate a propane delivery truck along provided delivery routes Filling residential and/or commercial bulk tanks with propane Delivering propane cylinders to commercial/industrial customers Perform all daily functions in a safe manner by adhering to all federal and state codes and regulations in addition to all AmeriGas Safety and Operations Policies and Procedures Consistent use of required Personal Protective Equipment Depending on fluctuating needs, work 8 to 12-hour shifts What's In It for You? Home every day 17 PTO days plus 7 paid holidays $5,000 sign-on bonus Ongoing safety incentives Career advancement opportunities and annual performance reviews Uniforms provided $2,500 employee referral program Year-round medical coverage available as well as: 401k with company match, propane discount year-round, paid holidays and paid vacation Requirements All Delivery Representatives should have a valid class A or B CDL with hazmat and tanker endorsements Acceptable driving record Satisfactory completion of a DOT physical, drug test and background check Willingness to work outdoors in all weather conditions Ability to lift up to 70 lbs AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. The pay for this position ranges from $27.00 to $28.00 , depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position. This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Responsible for comprehensive cleaning of assigned locations within the airport to client specifications. MINIMUM QUALIFICATIONS AT ENTRY: A. EDUCATION AND EXPERIENCE 1. Previous cleaning or custodial experience preferred. 2. Must be 18 years of age or older. 3. Must have reliable telephone and transportation. 4. Must have a High School Diploma or GED. B. PHYSICAL AND MENTAL DEMANDS With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of employees and client representatives. 3. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs. 4. Must be able to lift, carry, and/or hold up to 50 lbs. 5. Must pass pre-employment and random drug test. 6. Must pass a pre-employment background check. 7. Must be able to read, write, understand and carry out instructions in English. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). 10. Must have good hearing and vision. 11. May be required to work weekends, overnight shifts and holidays. 12. May be exposed to occasional loud noise levels. ESSENTIAL FUNCTIONS: 1. Thorough cleaning of assigned location, including as directed by company and/or client specifications and procedures to include but not limited to the following: vacuum, dust, clean restrooms, add supplies, clean out garbage, clean windows, scrub, strip and or wax floors on a regular schedule. 2. Thorough cleaning of jet bridges, break rooms, ticket counters, office space and any other customer locations. 3. Leave notice for supervisor to re-order supply items that are running low. 4. Do all reports accurately and in a timely manner. 5. Must be familiar with all FAA/ TSA/Airline/Company regulations. 6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 7. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 8. Attend meetings and in-services as required. 9. Utilize appropriate communications channels and maintain records, reports and files as required. 10. Must be attired in proper uniform or business attire as directed by company officials and identification badges must always be visible. 11. Adhere to company policies and procedures and participate in achievement of company objectives. 12. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 13. Perform other duties as requested. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Exciting opportunity available for a Nurse or Physical Therapist with wound care experience . American Medical Technologies (AMT), a progressive company in the senior care setting, is the leading independent provider of wound care solutions for long term care (LTC) facilities in the United States. Servicing qualifying residents in 6250 LTC facilities, AMT is building on this success by developing new programs, products and services to improve the quality of care in the senior care market. With this exciting new direction, AMT is recruiting individuals who want to be a part of a high growth company focused on becoming the leader in senior care. Job Description, Clinical Specialist/Account Manager AMT has high expectations for our team of professionals. We look for candidates with a strong work ethic, an outgoing attitude, good communication skills, high energy, the ability to work independently, and strong skills in selling and influencing decision-makers. AMT also wants candidates to be a good fit in the area of senior care, with a customer-centric approach and the clinical and professional expertise to make a significant contribution to both our customers and our company. Strengths in these AMT core values translates into excellent job performance and results in a successful career with AMT. The traveler position involves weekly travel to areas across the country for coverage throughout the work week (Monday- Friday) returning home for weekends . The traveler is responsible for booking all travel arrangements including airline, hotel and car as needed. A company credit card is not provided but reimbursement is timely and regular. Job duties include : · Scheduling rounds with assigned LTC facilities to facilitate timely ordering of eligible products · Providing education to LTC staff on appropriate product utilization · Selling, securing and retaining new business in the LTC arena Job performance is measured by customer satisfaction, volume of business managed and superior execution of the AMT vision: “Improving the quality of life of senior care patients through innovative and value based programs to support their long term care needs across all settings.” Requirements for consideration include: · Associate degree or higher · Experience in wound care · LPN/LVN/PTA or higher clinical designation Proof of COVID-19 vaccination by date of hire is required. Additionally, special consideration will be afforded those with wound care certification and experience with Microsoft office and medical record software. Compensation includes: · Highly competitive base salary · Bonus · Paid expenses · 401(k) · Choice of medical, dental, and vision plans American Medical Technologies is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview As a Call Center Specialist for the call center, you will be working directly with the customer via phone and email to answer general inquiries, address concerns, and assist with requests and services. This position uses the Ticketmaster system (Archtics and Host) and focuses heavily on CRM. Having an upbeat personality, a positive attitude, and professionalism are traits that will ensure success. This role will pay an hourly rate of $16.00. For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Answering inbound calls and responding to emails regarding customer inquiries promptly and professionally. Predominantly assisting Season Subscribers with exchanges and add-ons. Providing accurate information about products, services, and policies. Troubleshooting and resolving customer issues efficiently and effectively. Handling customer complaints, escalating complex issues to supervisors when necessary. Maintaining detailed and accurate records of customer interactions and transactions. Following up with customers to ensure their issues are resolved to their satisfaction. Continuously updating knowledge of company products, services, and processes. Collaborating with team members to improve overall customer service. Operating and managing a multiline phone console, routing, and screening calls. Providing exceptional customer service to clients. Perform other duties and responsibilities as assigned. Qualifications Knowledge of Ticketmaster Host and Archtics, preferred. 6 months to 1 year of experience in customer service related position, preferred. Must be able to function in a fast paced, high-pressure environment. Must have a high level of basic computer and email skills. Ability to interact with a diverse group of guests in a friendly and positive manner. Must be able to work a flexible schedule, including evenings, weekends, and holidays. Possess strong interpersonal and communication skills. Ability to work both independently and as part of a team. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Marshall and I grew up in Gainesville, FL, only a mile from each other but we didn't meet until college. We were married in 1991 and graduated from University of Central Florida in 1992. We both received degrees in teaching and started our careers as public school teachers in Orlando, FL. After teaching for several years, we decided to purchase a franchise and become business owners. The franchise we purchased was called Wood You Furniture, part of a chain of unfinished furniture stores. We choose to open the store in Asheville in the spring of ‘96. In the years that we owned the store in Asheville, we also opened a store in Johnson City, Tennessee and Greenville, SC as well. We hired excellent managers to run the stores which enabled our family to do the thing we enjoy most: travel. We soon found ourselves traveling all over the country and the world meeting new people and seeing the sights. Fortunately, we were able to bring our four kids with us on most of our trips. All of this traveling gave Marshall and me an idea. With the tourist industry increasing in Asheville and Marshall's strict business philosophy of making his customers happy in the furniture business, we decided to build a vacation rental home with the goal to give our guests the best and cleanest cottage stay that have ever experienced. In 2003, we built our first two bedroom cottages, the Bent Creek and the Blue Ridge. We soon found that the vacation rental business was different from the furniture business in one important aspect: it was FUN! We loved making people happy, a task that came easy to us. Our plan was simple: find out what our guests wanted and give it to them, plus a little extra. Within two years we purchased the house in front of the Blue Ridge and Bent Creek and completely gutted it. We then remodeled it to create two cottages under one roof, condo style (we don't like the sound of the word “duplex”). I remember how nervous we were about adding these two new cottages to our website. We didn't know if anyone would want to rent a “duplex” no matter what lengths we went through to make them private. As it turned out, there was even more demand for the Laurel and Rosewood, than there was for the Bent Creek and Blue Ridge. Two years later, fourteen acres became available in a location that Marshall had been dreaming of since the opening of the first two cottages. After purchasing the land, we built six, one bedroom, condo style cottages. Using the comments from our past guests combined with our experience so far in the vacation rental business, we designed these cottages to be exemplary. At each step in the design and construction phase our mantra was simple: “If it doesn't make our guest say ‘WOW', change it so that it does.” I know this frustrated our architect and our builder, but we knew the end product would be well worth the effort. In the winter of 2013, we closed the last of our furniture stores and that same summer we opened our two newest, two bedroom, standalone cottages, the Ivy and the Magnolia. Again, our goal in building these was to make our guest say “wow” every time they walked around a corner. If you get a chance to stay in one of these cottages, we hope you have as much fun while you are there as we did designing and building them. In 2015 we built the Hickory and Walnut, our first standalone one bedroom cottages. We upgraded these cottages to several ways, the most significant of which is the oversized, extra large, walk-in, double shower and garden tub. The Cedar is our last and possibly final cottage completed in the summer of 2017. Since we used the same floor plan as the Hickory, the Cedar and the Hickory almost identical. At 15 cottages I believe we are finished building. We like being personally involved in all aspects of our cottages. I am afraid that if we get any bigger, we would have to back away from some of the day-to-day operations-something we are unwilling to do. When you call, for example, you will be talking to Marshall or me. If you have a problem, one of the two of us will handle it for you. It's all very personal and that is the way we like it. Marshall and I love the life God has given us. After homeschooling for our children for the past 17 years I am delighted to giving my full attention to our cottages (and to my new grand baby!). I handle all guest communications and oversee the cleaning of the cottages. Marshall and the boys make sure the buildings and grounds look new and fresh and we still travel every chance we get so that we can bring new ideas back to the cottages (and because it's so fun!) We do not take lightly the fact that you chose to spend your vacation with us. I am still amazed and honored that you would do so. Our goal is, and will always be, to give you the best vacation rental cottage stay you have ever experienced. Thank you for reading and may the word of Christ dwell in you and your family richly. Job Description Asheville Cottages is looking to hire an enthusiastic individual to fulfill a position in our Reservations Department. The purpose of this position is to interact with our guests and ensure they have a great experience when staying at our resort. This person is also responsible for responding to guest calls or inquiries about accommodation packages reservations, to provide information and complete reservations for guests coming to the resort. Processes reservations by email, telephone, fax or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Handles daily correspondence The Reservations Agent will be proficient in obtaining all necessary information and providing the guest a room that meets their expectations. Knows accommodation, packages and promotional options available. Explains resort products, service and other information about the resort as requested. Knows the selling status, rates, and benefits of all packages plans. Maintain knowledge of current resort events, activities, hours of operation as well as dining options currently available. Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on guaranteed reservations and no-shows. Monitors and processes advance deposits on reservations. Creates and maintains reservation records for a variety for facilities within the department. Prepares letters of confirmation. Communicates information to the front desk. Makes sure that files are kept up to date. Maintains a clean and neat appearance and work area at all times. Courteous, friendly, and helpful to guests, managers, and fellow employees. To be aware of all front office procedures and assist with front desk duties when required. Willing to undertake any reasonable request made by management in any other areas of the house. Job Qualifications Education: High school diploma or equivalent. Experience: Previous guest service and reservations experience preferred. Excellent written and oral communication skills required. Positive interpersonal skills required. Must be fluent in verbal and written English. Excellent computer and typing skills are required. Excel and Word proficiency desired. Previous call-center experience preferred. Excellent listening and comprehension skills required. Additional Information All your information will be kept confidential according to EEO guidelines.