Customer Support Agent
Agent job in Jersey City, NJ
BettingJobs are working with a well-established iGaming operator from Europe who are readying their launch in the regulated US market. The operations will be based out of New Jersey, and they are currently looking to hire a customer support team to launch in early 2026.
Key Responsibilities:
Provide responsive, professional assistance to customers through live chat, email, and phone.
Support players with account-related questions including registration, verification (KYC), deposits, withdrawals, and gameplay issues.
Guide customers through processes in a compliant manner following NJDGE regulations and responsible gaming policies.
Identify, document, and escalate technical or operational issues to relevant internal teams.
Maintain familiarity with our platform, games, promotions, and internal procedures to deliver accurate information.
Monitor player activity to identify potential fraud or responsible gaming concerns and escalate accordingly.
Work closely with the Compliance, Payments, and Fraud teams to resolve customer requests.
Maintain high-quality service levels and meet performance KPIs.
Contribute to a positive and supportive team environment, especially during the early launch phase.
Requirements:
Previous experience in Customer Support, ideally within iGaming, online entertainment, fintech, or a regulated industry.
Strong communication skills and a customer-centric mindset.
Ability to work shifts, including evenings, weekends, and holidays (24/7 operation).
Basic understanding of online platforms, payment methods, and troubleshooting.
Attention to detail with the ability to follow structured procedures.
Ability to work on-site in the New Jersey office.
Nice to have:
Experience in a regulated iGaming market (US or international).
Familiarity with KYC, AML, and responsible gaming principles.
Experience using customer support platforms (Zendesk, Freshdesk, Salesforce, etc.).
AI/ML Role with Agentic AI Exposure
Agent job in Iselin, NJ
Preferred Local candidate
Role : AI/ML Role with Agentic AI Exposure
🧠 AI/ML Role with Agentic AI Exposure - Key Elements
🔍 Core Responsibilities
Design and implement agentic AI systems that autonomously plan and execute tasks to meet user-defined goals. Very focused on python code generation .
Develop and deploy LLM-based agents using frameworks like LangChain, LangGraph, and custom runtimes. [dice.com]
Integrate AI agents with external APIs and services, enabling orchestration across enterprise workflows. [careers.leidos.com]
Build and maintain pipelines for training, testing, and deploying models in production environments (e.g., Azure ML).
🧰 Technical Skills Required
Programming: Python, SQL, PySpark,
Frameworks & Tools: LangChain, LangGraph,HuggingFace Transformers, OpenAI API, databricks
Cloud Platforms: Azure,
ML/AI Techniques: Reinforcement learning, multimodal models, vector databases (e.g., FAISS, Pinecone), NLP. [amazon.jobs]
DevOps: CI/CD pipelines, Docker, Kubernetes, Airflow.
🧪 Agentic AI Exposure
Agentic AI refers to autonomous or semi-autonomous software entities that perceive, decide, and act to achieve goals in digital or physical environments.
Roles often involve building multi-agent systems, enabling emergent behaviors, and ensuring robustness and trustworthiness in agent actions. [careers.leidos.com]
Use cases GeneratePython code from business rules and RAG, include automating workflows, generating reports,
🎓 Qualifications
Bachelor's or Master's degree in Computer Science, Data Science, Engineering, or related field.
3-10 years of experience in AI/ML, with at least 2 years in agentic AI or autonomous systems.
Experience in deploying production-grade AI solutions and working with enterprise data systems.
What they are trying to do is leverage GitHub and CoPilot and they need someone with Advanced Github and CoPilot knowledge
Need someone that is ahead of them in that direction.
Looking for a mentor
Problem: Plugin for integration for python project. Code to accelerate. Need a structure the way the engineering is done.
Customer Service Representative
Agent job in Newark, NJ
Customer Service Representative I
Responsibilities:
Responds to telephone inquiries using standard scripts and procedures.
Defines or resolves inquiries received either through written or telephone correspondence.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Performs customer needs analysis and informs customers of services and resources available to them.
Maintains adherence (attendance, punctuality, use of AUX time).
All other duties as assigned
Must have experience working in a call center.
Education/Skills/Experience Requirements:
High School diploma or GED.
Excellent communication skills.
Candidates must go through the interview process with the client.
Customer Service Representative I *Bilingual
Responsibilities:
Responds to telephone inquiries using standard scripts and procedures.
Defines or resolves inquiries received either through written or telephone correspondence.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Performs customer needs analysis and informs customers of services and resources available to them.
Maintains adherence (attendance, punctuality, use of AUX time).
All other duties as assigned
Must have experience working in a call center.
Education/Skills/Experience Requirements:
High School diploma or GED.
Excellent communication skills.
Language: Spanish
Training Schedule: Monday through Friday 9 am to 5 pm for 2 weeks
After Training Schedule: Must be able to work between the hours of Monday through Friday 7 am to 5:30 pm and Saturday, Sunday, and holiday from 8:30 am to 5:00 pm (40-hour work week); fluctuating schedule.
Work Schedule: Will be discussed during interview
Reservations Agent
Agent job in New York, NY
At Casa Cipriani, the reservation agent is responsible for performing a variety of customer service and administrative duties to support the hotel's room reservation and revenue management objectives.
Essential Functions and Responsibilities of the job include but are not limited to:
Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Ensure that all customer data is properly stored and protected.
Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times.
Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures.
Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue.
Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue.
Ensuring accurate billing and payment processes: You will be responsible for ensuring that the reservation is secured and correct.
Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions, and providing recommendations and information to guests as needed.
Excellent organizational skills and attention to detail
Ability to handle challenging situations and resolve customer complaints in a professional and timely manner.
Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise.
Ensuring that you are retrieving all the necessary relevant information to support the front staff in creating smooth and memorable experiences (arrival and departure time, special occasions, needs and preferences)
Maintaining accurate and up-to-date records of guest information and reservations, including guest preferences, special requests, and payment information.
Meeting and exceeding sales goals and targets, and actively seeking opportunities to increase revenue and maximize room occupancy.
Adhering to hotel policies, procedures, and standards, including data privacy and security, and ensuring that all guest information is kept confidential.
Should be knowledgeable, understanding, and adhere to Company Core Values and Mission Statement. Must lead by example.
Perform Switchboard duties and direct calls as needed.
Participating in training and development programs to improve job skills and knowledge.
Performing other duties as assigned by the management team.
Sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue.
Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.
Ability to work independently and as part of a team in a fast-paced and dynamic environment.
Qualifications:
Education: A bachelor's degree in hospitality management, business administration, or a related field is often preferred.
Work experience: Several years of experience in the hospitality industry, particularly in a reservations or sales role, is usually required.
Customer service skills: Excellent communication and interpersonal skills, as well as a strong customer-focused approach, are critical in ensuring guest satisfaction.
Technical skills: Proficiency in computer systems and software, including central reservation systems (CRS), global distribution systems (GDS), and Microsoft Office, is important.
Sales and negotiation skills: The ability to sell rooms, packages, and services to potential guests, and negotiate rates and packages, is essential.
Organizational skills: The ability to prioritize tasks, manage multiple tasks simultaneously, and maintain attention to detail is crucial.
Problem-solving skills: The ability to analyze and resolve guest complaints, resolve conflicts, and make decisions under pressure is necessary.
Financial management skills: An understanding of budgeting, forecasting, and revenue management, as well as the ability to analyze financial reports, is desirable.
Teamwork: A strong ability to work collaboratively with other departments, such as front office, housekeeping, and food and beverage, is essential.
Professionalism and integrity: A professional demeanor, strong ethical standards, and the ability to maintain confidential information is expected.
Refined verbal and written communication skills.
Minimum 2 years of progressive experience in a hotel or a related field requirement.
Ability to work overnight, weekends, and holidays.
Ability to stand or walk for long periods of time.
Must be able to lift, push, and pull items up to 40 pounds.
All job requirements in the provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job description is an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.
Call Center Specialist - Debt Collection
Agent job in New York, NY
Call Center Specialist - Debt Collections (On-Site)
Merani Law • $20-$25/hour • NYC (On-Site)
Merani Law is seeking an On-Site Call Center Specialist to handle debt collection calls related to unpaid toll violations and accounts receivable. This role requires professionalism, strong communication skills, and the ability to manage high call volumes.
Key Responsibilities
Make outbound and receive inbound calls to resolve unpaid toll violations and outstanding balances.
Discuss payment options, set up payment plans, and process payments accurately.
Update customer account records and document all interactions.
Use TCN call center software to manage daily call activity.
Provide excellent customer service while following collection procedures and firm policies.
Requirements
Prior collections experience required.
Law firm experience highly preferred.
Experience with call center software (TCN preferred).
Spanish fluency (spoken & written) preferred.
Reliable attendance, strong attention to detail, and professional communication skills.
Must pass all required background and reference checks.
Customer Service Representative- ERISA Fidelity Department
Agent job in Woodcliff Lake, NJ
Who are we?
Colonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated “A Excellent” by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size businesses. Founded in 1930, we use our experience-plus technology-to give busy people and businesses easy, affordable and digital access to a growing portfolio of bond and insurance products. We have an ambitious vision for impact and growth-and invite a diversity of motivated achievers to come, learn, work, create, grow-and succeed-with Colonial.
Position Overview
We are seeking a high-energy, customer-focused Customer Service Representative (CSR) for our ERISA Fidelity Department. This role is ideal for someone who is hungry to grow, enjoys a heavy phone presence, and has a strong interest in sales. You will be responsible for assisting clients, managing CRM data, handling administrative tasks, and ensuring a seamless customer experience. Prior experience in Customer Service is a must-as well as a strong work ethic, excellent communication skills, and a drive to succeed!
Key Responsibilities
Customer Service & Sales Support:
Engage with clients via phone and email, providing top-notch service and assistance.
Educate potential customers on ERISA Fidelity products and services, helping them navigate their options.
Proactively follow up on leads and in-progress applications to drive sales conversions.
Maintain accurate customer records and interactions in the CRM system.
Collaborate with internal teams to streamline processes and improve customer experience.
Administrative Responsibilities:
Process and track applications, renewals, and policy updates.
Ensure accurate data entry and maintain organized client records.
Assist in preparing reports, documentation, and client communications.
Support the team with invoicing, follow-ups, and other administrative tasks.
Qualifications & Skills
Experience:
1-3 years in customer service, sales support, or administrative roles.
Prior experience working in a CRM system is highly preferred.
Skills & Competencies:
Strong verbal and written communication skills - comfortable with a high-volume phone role.
Driven, self-motivated, and eager to grow in a sales-oriented environment.
Detail-oriented with strong organizational and problem-solving skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to multi-task, prioritize, and meet deadlines efficiently.
Education & Certifications:
BA Degree in Business in related field.
Why Join Us?
📞 Heavy phone presence & sales growth opportunities
💼 $45,000 base salary
🏆 Career advancement in a fast-growing company
📈 Monday-Friday, 8:30 AM - 5:30 PM schedule with a 1-hour lunch
🌟 Supportive team environment & professional development
If you're hungry for success, love being on the phone, and want to grow in sales, we'd love to hear from you!
Customer Service Representative
Agent job in Woodbridge, NJ
Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you're the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock!
We're currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism.
RESPONSIBILITIES
• Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy.
• Ensure first call resolution, making the customer experience as seamless as possible.
• Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella).
• Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.
• Utilize your analytical and decision-making skills to address policy changes and corrections effectively.
• Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.
• The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am-7:00pm Monday - Friday and 10:00am-3:00pm every third Saturday.
QUALIFICATIONS
• Strong interpersonal, communication, and organizational skills.
• Analytical mindset with good decision-making abilities.
• Proficiency in computer skills and data entry.
• High motivation to take ownership and follow up on tasks.
• Flexibility to adapt to a fast-paced, changing environment.
• Ability to work weekdays and rotational Saturdays.
• High school diploma required, college degree is a plus!
• Spanish language proficiency is a plus!
SALARY RANGE
The pay range for this position is $45,000 to $49,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
PERKS & BENEFITS
• 4 weeks accrued paid time off + 9 paid national holidays per year
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Free onsite gym at our Woodbridge Location
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement
ABOUT THE COMPANY
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
Customer Service Representative
Agent job in Jersey City, NJ
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts:
Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week.
Responsibilities
Communicate with customers via phone, email and live chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Sports interest and knowledge
Licensed Sales Agent
Agent job in New York, NY
REAL New York is a full-service brokerage specializing in NYC residential sales, rentals, and commercial real estate. Backed by a deep portfolio of exclusive listings and a powerful lead generation system, we give agents everything they need to succeed - whether you're closing your first deal or your hundredth.
We're currently hiring full-time Sales Agents to join one of the top 5 Zillow-producing teams in NYC (and rising). This is a chance to grow your business with more leads, more support, and a team that knows how to close - all without changing how you operate.
What You Get:
Live Zillow Buyer Calls handed directly to you (Zillow Premier)
Manager-level StreetEasy Expert leads
Average of 118 qualified sales calls per month
CRM platform to manage and grow your pipeline efficiently
Full access to in-house marketing support
Weekly sales training, coaching and 1:1 mentorship
Rental, Sales, and Commercial deal support - diversify your income streams
Competitive splits - we'll match your current rate if aligned with team structure
What We're Looking For:
Licensed Real Estate Salesperson in New York State
Full-time availability and commitment to sales/real estate
Strong knowledge of the NYC real estate market or willingness to learn quickly
Proficiency (or willingness to learn) in real estate tech and CRM systems
Entrepreneurial mindset and ability to work both independently and on a team
Excellent communication, organization, and client service skills
Flexible schedule to work evenings and weekends when needed
Job Types: Full-time, Contract
Location: Hybrid (NoMad & Lower East Side Options)
Pay: $75,000.00 - $550,000.00+ per year
If you're a motivated, qualified agent looking for opportunities to grow - schedule an interview with us below!
Schedule an interview with us → **************************************************************
Visit our site for more information → *************************************
Commercial Lines Customer Service Representative
Agent job in Nutley, NJ
About Us
For more than 100 years, Strategic Insurance Partners (SIP) has been providing Personal and Business Insurance protection that fit your needs. Developing a comprehensive insurance portfolio can be a challenge without guidance from a trusted advisor. At Strategic Insurance Partners, we've been working alongside business owners in New York, New Jersey, and Pennsylvania for more than a century. Instituting extensive insurance expertise, SIP agents take a consultative approach toward identifying risks and proactively reducing the impact of loss through customized coverage. Our management and representatives have developed an atmosphere of trust over the years, which has enabled deeply valued and longstanding relationships with our clients.
Commercial Lines Customer Service Representative
Responsibilities:
Policy Servicing: Assist the Account Managers with processing Change Requests, Audits, Certificates, and more.
Agency Management System Operation: Work daily in AMS to access policy details and update the accounts for accuracy.
Task Management: Track, follow up and close out service tasks.
Team Collaboration: Partner with Account Managers and/or Account Executives to assist and maintain the retention lists every month, 90 days in advance.
Customer Servicing: Assist the Account Managers with incoming calls when needed.
Qualifications:
Valid New Jersey Property and Casualty License required
Minimum of 2 years of commercial lines insurance experience
Knowledge of insurance products
Proficiency with AMS360 and ImageRight preferred; experience with other agency management systems will be considered
Effective verbal and written communication skills
Excellent organizational skills
Strong multitasking skills, attention to detail, and follow-through discipline
Hours: Monday-Friday, 9:00am-5:00pm
Office Location: 492 Franklin Avenue, Nutley, NJ 07110
Benefits:
Competitive Salary
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
Real Estate Agent
Agent job in Newark, NJ
Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more!
We offer our agents:
True partnership in your real estate business to support your career goals and development.
Competitive commission splits - keep your commission and set your own value!
Unlimited opportunity to earn what you are worth.
No upfront or monthly fees. We don't make money until you do.
Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close!
Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources.
Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more.
Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you!
Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training.
Face-to-face broker support and coaching - true mentorship!
Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team)
Back office support including dedicated transaction coordinators and an agent services resource team
“Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution
Incentive program to earn cash if you help grow our team and refer new agents onboard
Resources for your clients including a mobile app for home search, moving discounts from local vendors and more.
Flexible schedules and control over your personal and professional growth as an agent
A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back
Apply today!
What will make you successful at Vylla?
An active Real Estate license
Drive and ambition to succeed as part of an innovative, fast-growing team
Complete focus on the customer experience
Strong communications skills and ability to build a network of engaged customers and prospects
Ability to multi-task and take initiative, strong work ethic
Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
EEO/AAP Employer
Customer Service Representative
Agent job in New York, NY
Our client is seeking a Patient Retention Coordinator to add to their growing team! The Patient Revenue Coordinator will be responsible for handling escalated customer issues, resolving discrepancies, answering questions, and working with insurance.
The ideal Patient Retention Coordinator will have 2+ years of experience in a Home Healthcare environment.
This role is in person - 5 days on site - in Brooklyn, New York.
Head of Insurance
Agent job in New York, NY
Real Estate Owner, Operator, and Developer is seeking an experienced Property & Casualty insurance professional to build and lead an internal insurance division. This individual will be responsible for developing the company's P&C insurance strategy, securing proper licensing and carrier/broker relationships, designing programs to support our real estate portfolio, and ultimately building a team and scalable operating model. This is a rare ground-up build opportunity for a self-starter with both technical expertise and entrepreneurial drive.
Responsibilities:
Strategy & Division Buildout
Develop and execute the strategy for launching an in-house P&C insurance division supporting a sizable real estate portfolio.
Determine optimal structure (captive, brokerage, MGA, or hybrid), licensing needs, and long-term operating model.
Build processes, policies, compliance framework, and technology infrastructure for insurance operations.
Insurance Operations
Lead policy placement, risk assessments, renewals, and claims management for all property and casualty lines.
Establish and manage carrier, broker, TPA, and vendor relationships.
Analyze risk exposure across the portfolio and implement risk mitigation programs.
Financial & Business Performance
Build business plan and financial model for the division, including projected premium volume, revenue, loss ratios, and ROI.
Create reporting dashboards on insurance performance and present recommendations to leadership.
Evaluate feasibility of forming a captive or self-insurance solutions.
Team Leadership
Hire and develop insurance and risk management staff as division grows.
Provide training to internal stakeholders on insurance programs, coverage, and compliance.
Qualifications
8+ years of experience in Property & Casualty insurance; background with real estate, construction, or habitational risk strongly preferred.
P&C Licensed; additional insurance designations a plus (CPCU, ARM, AINS, CIC).
Experience launching or scaling an insurance program, brokerage division, MGA, captive, or similar entrepreneurial initiative.
Strong understanding of commercial property, liability, and umbrella coverages.
Proven ability to build process, structure, and strategy in a start-up or build-out environment.
Strong relationship management, negotiation, and leadership skills
Customer Service Representative
Agent job in Springfield, NJ
Inside Sales Specialist / Customer Service Representative
Type: Temp to Permanent
Hourly Pay: $23.00 - $26.00 per hour
LHH is working with a rapidly growing organization in their search for a motivated and customer-focused Inside Sales Specialist / Customer Service Representative to join our client's Springfield, NJ corporate office. This is an excellent opportunity to be part of a dedicated team within a leading company in the building industry.
About the Role
In this position, you will play a key role in delivering exceptional customer service and sales support to our external customers. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment where accuracy and professionalism are essential.
Key Responsibilities
Provide outstanding customer service in a high-volume call environment
Generate accurate price quotes for customers
Follow up on customer quotes and identify cross-selling opportunities
Collaborate with the sales department to support territory development
Ensure accuracy and efficiency in all customer interactions and transactions
Qualifications
Previous Customer Service or Call Center experience is required
Strong communication skills and a professional, pleasant phone manner
Proficiency in Microsoft Word, Excel, and Outlook
Excellent multitasking and organizational abilities
Ability to work effectively both independently and as part of a team
Accurate mathematical skills and attention to detail
Experience in construction industry is a strong plus*
For immediate consideration: Please email resume to *************************
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Cellular Sales Agent
Agent job in Bloomfield, NJ
Are you interested in pursuing a technology-focused career that drives innovation and shapes the future of communication? Our company has consistently been a leading provider of market insights and consumer sales in the region. We gather customer perspectives and determine consumer preferences for our telecommunication client's products, services, and promotional sales through customer introduction and communication. Our clients aim to provide the most advanced technology services available, and our AT&T Cellular Sales Agents are their partners in reaching qualified customers. By having a free flow of information between our clients and our teams, we develop a deep understanding of where our clients want to be in the short term and how we can advance their technology preferences.
We are seeking an AT&T Cellular Sales Agent who will gain a comprehensive understanding of the telecommunications field to effectively answer potential customer questions, troubleshoot issues, and suggest alternative service options. We are seeking an AT&T Cellular Sales Agent who is passionate about creating business opportunities and committed to staying ahead of client innovations.
*What we look for in an AT&T Cellular Sales Agent:*
* Build a positive image and representation of the client brand by providing informative customer service before, during, and after the sales process for residential consumers
* Use communication and engagement strategies to secure new customers, achieve outreach goals, and complete sales metrics
* Develop an understanding of the market region to generate more relevant marketing and sales strategies for client products
* Work with the sales team and other AT&T Cellular Sales Agents to determine how client qualifications and protocols can be adequately conveyed to the customers
* Utilize entry-level training on sales, customer service, client expectations, and business metrics to generate new opportunities for the client successfully
* Analyze sales results to identify patterns, track market preferences, and better assist customer service and marketing strategies
*Qualifications for a Successful AT&T Cellular Sales Agent:*
* A high school diploma or equivalency
* Previous knowledge of customer service, sales, business, management, or leadership is encouraged
* Ability to properly communicate the benefits and elements of our client's services during sales orders
* Reliability in time management to follow schedules and achieve planned goals for marketing, product visibility, sales, and customer service
* Friendly and professional demeanor when working with customers, management, and other AT&T Cellular Sales Agents
This is a full-time, commission-based position with an on-target earnings range of $42,000-$62,000 annually.
Sales Agent
Agent job in New York, NY
Entry Level Sales Agent The core responsibilities of our Sales Agents include the following:
Delivering exceptional customer service that goes above and beyond.
Responding to customer inquiries and concerns promptly and effectively.
Navigating the sales cycle, from initial contact to closing the deal.
Staying up-to-date with current policies to provide accurate information to customers.
Building lasting customer relationships through personalized sales interactions.
Cultivating new sales opportunities by nurturing warm leads.
Keeping track of sales performance and progress through detailed reporting.
If you feel like you hold the above qualities please apply, and a senior partner will be in contact soon.RequiredPreferredJob Industries
Other
Lead Agent
Agent job in New York, NY
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.
Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.
The Lead Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations and oversee other Agents allocated to the assignment. This is a part-time opportunity, with the schedule being 7:00pm - 7:00am on Saturdays and Sundays.
Responsibilities
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Provide the client with concierge-level security at the company location and/or events.
Deescalate tense situations or individuals that may arise.
Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
Conduct quality investigations and complete investigative reports.
Provide response services related to emergency and crisis planning, high-risk terminations, workforce disruptions, natural disasters, civil unrest, and threat monitoring.
Transport the client to and from the company location and/or events.
Secure the client's residential perimeter, review CCTV, manage access controls, and respond to alarms as needed.
Identify and escalate equipment deficiencies/failures.
Oversee assigned Agents and coordinate scheduling to ensure the appropriate coverage.
All other duties, as assigned.
Qualifications
High School Diploma or GED with five years of concierge-level security services, military service, and/or law enforcement experience. Experience leading a team is preferred. A NY unarmed security guard license is required.
Concierge-level customer service experience.
Able to complete thorough and accurate investigations and reports.
Access control systems, CCTV, and alarm monitoring experience.
Strong problem-solving skills.
Able to interact effectively at all levels and across diverse cultures.
Solid verbal and written communication skills.
Computer knowledge; Microsoft Office.
Maintain confidentiality when dealing with sensitive information.
Working Conditions:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
Regular computer usage.
Maintain composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
On occasion, may be required to perform stressful and physical activity.
Work in environments and under conditions that require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety and the safety of others.
Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
Occasional reaching and lifting of small objects and operating office equipment.
Frequent sitting, standing, and/or walking.
Travel, as required.
Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
Benefits
Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.
Posted Salary Range
USD $40.00 - USD $45.00 /Hr.
Reservations Agent
Agent job in New York, NY
We are seeking a hospitality focused and organized individual to join our team as a Reservations Agent. The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing guest services, administrative tasks such as managing hotel room reservations, and supporting the accomplishment of hotel revenue objectives.
ESSENTIAL FUNCTIONS AND DUTIES:
Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries.
Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times.
Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures.
Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue.
Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue.
Process accurate billing and payments, ensuring that the reservation is secured and correct.
Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions to provide recommendations and information to guests as needed.
Handle challenging situations and resolve guest complaints in a professional and timely manner.
Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise.
Support the front staff to ensure a smooth and memorable experience for guests by reviewing, monitoring and relaying guest arrival and departure times, special occasions, needs and preferences.
Maintaining accurate and up-to-date records of guest information and reservations, while recording notes for guest preferences, special requests, and payment information.
Meeting and exceeding sale goals, striving to increase revenue and maximize room occupancy.
Run daily reports while maintaining and completing daily task list.
Adhering to hotel policies, procedures, and standards, including data privacy and security.
Inputting sensitive information in our systems, ensuring that all guest data is properly stored and protected.
Perform Switchboard duties, other administrative duties and direct calls as needed.
Participate in any training and development programs to improve job skills and knowledge.
Performing other duties as assigned by the management team.
KNOWLEDGE, EXPIERENCE AND SKILLS
A bachelor's degree in hospitality management, business administration, or a related field is often preferred.
At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is usually required.
Experience with Opera preferred.
Knowledge of the city, particularly tourist attractions.
Professional demeanor, strong ethical standards, and the ability to maintain confidential information.
Ability to multitask and prioritize tasks in a fast-paced environment, using software and point-of-sale systems.
Possess a sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue.
Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management.
Excellent organizational skills and attention to detail, with the
Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude.
Proficiency in basic computer skills, including knowledge of scheduling
Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required.
Commitment to upholding the highest standards of customer service, professionalism, and integrity.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
Ability to stand for extended periods and work in a fast-paced
environment.
Endurance to withstand long hours of standing, walking, and repetitive motions.
Lift and carry objects weighing up to 30 pounds.
Flexibility to bend, stoop, reach, and perform physical tasks.
Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties.
INTENT AND FUNCTION OF S
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
Cipriani is an equal opportunity employer.
Powered by JazzHR
BWIc6xFm0H
Reservationist
Agent job in New York, NY
Job Description
RESERVATIONIST
We vow to meet and exceed the highest standards of excellence and provide an unparalleled dining experience. Simply put, we strive to provide:
“Great Food, Great Service, and Great Vibe”
Essential Duties and Responsibilities:
· Handle reservations for all Catch Hospitality Group restaurants in NYC's Meatpacking District
· Answers all phone calls with a warm, inviting and professional tone
· Maintain an efficient and accurate reservation system
· Full understanding of all basic restaurant information, including floor plans and service flow of the restaurant
· Communicates all reservations, cancellations and guest issues with the Restaurant and Events Managers and the Maitre'd
Apply now if you:
· Have at least 1 year reservations experience with a high volume, fine dining restaurant
· Are organized and proficient at multi-tasking
· Are a reliable, flexible team player willing to learn and adapt to new situations
· Have strong verbal communication skills
· Are committed to perfection and have a genuine passion for hospitality
· Thrive in a fast-paced environment and work well under pressure
· Have open availability to work days, nights and weekends
What we offer you:
· Unparalleled training and development programs
· Generous employee discounts on dining, retail, amusements and hotels
· Flexible schedules
· Multiple health benefit plans to suit your needs
· Dental, vision, voluntary life, short term disability
· Paid sick leave
· Opportunities for advancement
· Community volunteer opportunities through Landry's League
· Positive and respectful work environment where diversity is valued
· Pay rate: $17 - 25 per hour
Learn more by visiting our website at
************************
EOE
Reservationist
Agent job in New York, NY
Gracious Hospitality Management is first and foremost an outstanding hospitality company that conceptualizes Michelin-starred and James Beard nominated restaurants. We focus on both passion and profitability. We are professionals committed to ensuring exceptional hospitality and service to our customers. GHM has been honored with receiving a Michelin star eight years in a row for its restaurants Piora, Cote Korean Steakhouse & COTE Miami.
Job Summary:
*This position is for PM shifts only*
Reservationists are dynamic hospitality professionals responsible for answering all Gracious Hospitality Management (“GHM”) phone and email inquiries, booking customer reservations, and maintaining the flow of the book. Reservationists warmly receive every inquiry, whether from customers, employees, vendors, or other third parties. Reservationists work with all restaurant and Event teams to ensure a smooth continuation of service.
Essential Job Duties & Responsibilities:
Job duties and responsibilities include, but are not limited to the following:
Communicates to the Lead Reservationist and Reservations Manager where there are overbookings or anomalies on the reservations grid.
Completes all assigned side work related to opening and closing the reservations desk, phone lines, and email lines at Gracious Hospitality Management.
Maintains a clean and orderly work station, and a clean office environment. Answers all customer phone and email inquiries in a timely, professional, and hospitable manner, and forwards issues or complaints to the management team.
Books customer reservations to the satisfaction of the customer and capacity of each restaurant.
Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team.
Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations.
Fields phone and email inquiries for GHM. Communicates messages to management or the correct department.
Coordinates bespoke, tailored service experiences for clients and plans “COTE-Tailoring Program” moments at the direction of the Lead Reservationist and Reservations Manager.
Reports to each scheduled shift on time, in uniform, and ready to work.
Assists other stations or areas of the restaurant when requested by management.
Qualifications:
Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
Must be reachable by email and able to communicate via phone as well.
Communicates information effectively and efficiently.
Excellent organizational skills and attention to detail.
Possesses a positive, results-oriented, team-player mentality.
Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
Ability to under pressure and maintain professionalism when working under stress.
Knowledge of workplace safety procedures and local Department of Health standards.
Food Handler's Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy.
Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
Ability to execute steps of service in adherence with company policy.
Excellent interpersonal and customer service skills.
Excellent communication with management and teammates.
Ability to operate phones.
1+ years similar experience preferred.
New York State's Pay Transparency Law requires employers to include a range of pay for
all advertised job, promotion, or transfer opportunities.
New York Pay Range$20-$23 USDBenefits (with variation for full-time/part-time employment):
Structured, generous compensation for all positions
Comprehensive Medical, Dental, and Vision benefits
Flexible Spending Account/Health Savings Account
Commuter Benefits
Referral Bonus Program
Career Advancement Opportunities
Employee Recognition Awards
Paid Time Off
Gracious Hospitality Management fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.
Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at *********************.
Auto-Apply